We are always our best during the tour, leasing and move-in processes, but it’s important to keep the good experience going throughout their stay, even if we don’t hear from our residents often.
Falcon Square at Independence Community Manager, Experience Leader Employee Since 2012
Ventana Community Manager, Experience Leader Employee Since 2007
It’s important to introduce yourself to residents and discuss the importance of the renewal procedure. And it’s great to ask if there are any other issues that need to be addressed when they are renewing their lease. I always tell them how proud I am to be a part of The Palazzo, team, as well.
Jason Edwards The Palazzo Maintenance Manager, Experience Leader Employee Since 2016
WESTOVER OAKS DANIELLE RESIDENT
MELISSA CORDAWAY EMPLOYEE
By the time our residents renew their lease, we have gotten to know them quite well. We meet their families and learn their interests. Knowing them personally helps make their experience extra special.
T H E
V E N T E R R A
Mike not only performed a renewal inspection of my apartment, but he also fixed a few minor things right on the spot. It’s always nice to see him at the complex because he is friendly, smiling and very helpful. Shelby from the office is also helpful. It’s wonderful to have a positive, nice staff.
Jamie Scarlett Citrus Run Resident Since 2018
Danielle has lived at Westover Oaks for two years and loves it. Recently, she renewed for a second time but was a little stressed because she was in the middle of a job change and had adopted a new puppy, so she was worried about her high renewal. We were able to negotiate a lower renewal rate which calmed her nerves, and we WOW’ed her with a PetSmart gift card with a three-month subscription to Bark Box allowing her to spoil her new puppy. She was so ecstatic and couldn’t believe that we cared so much for our amazing residents. Danielle now frequents the office with Kyzah, her puppy, to show off the Wonder Woman costume she bought using her PetSmart gift card.
E X P E R I E N C E