MIKESHA JACOBS EMPLOYEE
Casey is an absolute dear! A refreshing, bright, positive presence in negative times. Unlike many consultants, it was very clear that she wasn’t just trying to sell an apartment, but she deeply cared about what was best for my needs. Besides explaining the units at Bala Woods and taking her time to give me suggestions about Houston in general, she gave advice that was invaluable to this newcomer. Give this woman a raise!
Michelle is amazing, for she is engaging, knowledgeable, not pushy. She didn’t ‘’pretend’’ her way through answers she didn’t know. Instead, she said, ‘’I honestly don’t know and rather than give you misinformation, let me check’’ And she did. We’ve been looking at many properties lately, and she is honestly the best we’ve encountered. Exhibiting excellent customer service, she followed up just as she stated. In fact, her email beat us home!
Bala Woods Resident Since 2018
Estancia at Morningstar Resident Since 2018
Shelby is wonderful. She asked me to apply even though it’s still a few months before my current lease ends, ensuring me that she will keep me in the loop with emails. I’m appreciative of her efforts as often I really dread walking into a new apartment complex to check it out, but at Valencia, that pressure was immediately taken off my shoulders when all my preferred apartment features were met with a kind, welcoming staff.
Shannon Perez Valencia at Westchase Resident Since 2018
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FAIRWAYS AT SOUTH SHORE
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NEW RESIDENTS, NEW FRIENDS!
Rachel and her son came in for a tour, and they absolutely loved our community, especially our spacious Doral floor plan. During the tour, her son’s attention was sparked by the move-in gift: a pizza box with a coupon for a free pizza. He loved it so much that it was the only thing he could talk about. Unfortunately, on the day of their move-in, we ran out of pizza boxes and were unable to place one in their new home. Upon entering the apartment, he immediately noticed the absence of his welcoming pizza box and was seriously bummed. Trying to cheer him up, I explained that we ordered more pizza boxes, and I would bring one to him as soon as they arrived. About 20 minutes before closing that evening, his mom stopped by the office because her son insisted that she find out if the pizza boxes had arrived. Sadly, they had not, so I promised that I would follow up with her in the morning. Knowing I had to do something to make his disappointment disappear, I decided to WOW him with a trip to Putt Putt Funhouse. To his delight, I presented him with a $100 gift card, so he can play games, ride bumper boats, play golf and enjoy lots of pizza. His excitement was evident as he exclaimed he had never been there before and couldn’t wait to go.
Michelle Quiroz is helpful, kind and a wonderful representation of Venterra Realty and The French Place Apartments. I looked at five complexes in total; Michelle was the only one to treat me like a valued customer. I love that she spent so much time with me, showing me around and explaining the complex’s amenities as well as introducing me to San Antonio. She is one of the main reasons I decided to lease an apartment in that complex.
Joshua McCormack French Place Apartments Resident Since 2018
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