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KEYS TO SUCCESS ST. ANDREWS SEAN

RESIDENT

KELLY LEVESQUE EMPLOYEE

THE PROBLEM

THE WOW MOMENT

Sean called us in a panic because he was out of town and had lost his keys to his apartment and car. His flight was arriving in San Antonio at midnight, but he had no keys. His request was to see if someone from maintenance could meet him at his apartment around 1:00am to let him in his apartment or if we could leave a copy of his apartment key under his mat.

We didn’t do any of the requested. Instead, Kelly drove to and met with the airport parking manager where Sean’s car was being held and left his keys with the manager. We also went ahead and took care of his parking fees. Afterall, his day had been stressful enough, and we wanted to show our appreciation for him being a Venterra resident.

THE EPIPHANY

THE RESULT

His request was adequate and easy to do, but who wants to spend money to Uber all the way home just to Uber all the way back to the airport at 2:00 in the morning? What we know about Sean is that he is busy and values his time.

Sean had access to his car and apartment just as if nothing happened. No time was lost, which is the most important thing to Sean right now with his busy lifestyle. Sean flies around the world and consults with companies. We focus on making it easier for him to do so.

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T H E

V E N T E R R A

E X P E R I E N C E

Profile for Venterra Realty

The Venterra Experience. 10 Years of WOW Moments.