LAS VEGAS, HERE SHE COMES THE PROBLEM
M AT T E R S
Ms. Margorie was going to see her brother in Las Vegas, but she was nervous because it was her first trip alone since her husband passed.
THE EPIPHANY I knew I had to do something to make her trip better.
We all hunted for information about what places she likes to visit in Las Vegas and the condition of her current luggage. We purchased a hard-shelled, wheeled suitcase (exactly like the one she had been wishing for), tickets to a Las Vegas show called “Hypnosis Unleashed” and a gift card for a little Vegas spending. I also worked with her son to create a memory bracelet with pictures of her husband so that a little piece of him was with her on this trip.
W O W
THE WOW MOMENT
THE CAPE AT GRAND HARBOR MS. MARGORIE RESIDENT
JENNIFER RATAJCZAK EMPLOYEE
THE RESULT Ms. Margorie was able to enjoy a wonderful trip to her brother’s house and was so happy to continue building memories with him and his wife.
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