ANSWERS AND ANSWERS
INFORMATION & COMMUNICATIONS TECHNOLOGY PARTNER
History & Profile
Olive, a privately owned local company, opened its offices in Dubai & Abu Dhabi in 2006. With a clear Vision to be the preferred ICT Solutions and Services Provider for midsize enterprises in UAE & GCC, our mission to deliver tangible value to our customers and partners through real involvement in the business processes and the tailor-made approach while controlling overheads, enabled us to engage in remarkable experiences with many diverse enterprises in UAE and regionally. Recognized expertise in various industries deploying solutions in IP Telephony, Unified Communications, Contact Centers, and Data/Voice/Video Networks, we also provide a portfolio of customized, cost-effective and highly advanced products and services in the ICT and ELV domain. Olive has strong strategic partnerships with world-renowned industry leaders offering superior business solutions. Some of our key partners are Microsoft, HP, Juniper Networks, AlcatelLucent, Aruba Networks, Cisco, and APC. Today the world is witnessing a revolution in technology transfer and utilization. Companies big and small are leveraging the full potential of Information& Communication Technology to add value and enhance productivity. Charged with a passion for excellence and focus on quality, we provide proactive insights, new ideas and critical expertise to enhance performance. Our work is fast-cycled, centered on business outcomes and driven to decision and action. Combined with practical approach & unmatched after sales support, we invite your esteemed organization to participate in evaluating our partnership offer and together we can witness the experience of how futuristic-technologies are effective in todayâ€™s global business challenges.
Information & Communications Technology Partner
Solutions Communication Solutions
Our Communication Solutions (CS) is customized to understand your unique business processes and needs. Unlike off-the-shelf software packages, our CS is tailored to meet your specific needs and is designed to enhance productivity and competitiveness in a way that works for your exact environment. Efficiently align your organization with the wants and needs of employees. Promote business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. Continuously improve “Collaborative” communications needs across different media in an easy-to-use packaging. Emphasis is on video communications which is becoming a vital mode of communications within and beyond the enterprise.
Networking Solutions We provide end-to-end networking solutions to the enterprise businesses.Our approach is consultative and integral in nature. Our team of network professionals’ analyses, study, design and deploy networks using best practices of the industry. Our Multi-Platform certified professionals provide tailor-made optimized performance-to-price network and security solutions.
IP Contact Center
Software Solutions • Our software department delivers tailor-made as well as out-of-box software solutions in the domains of telecommunications, Contact Centers, CRM, Database, Middleware Integration, Operating Systems, MS SharePoint and Reporting Tools.
ELV Solutions Our Solutions and Services reflect our values, ensuring that our employees, representatives, contractors, consultants and suppliers comply with the highest global industry standards while adhering with regional safety & compliancy regulations.
• Determine how an organization can most effectively achieve its current and future objectives.
We provide some of the most advanced IPTV and HSIA solutions in the industry. Our offerings for in-room automation and lighting control with BMS integration allow central management of devices in your building.
• Make a conceptual blueprint that defines the structure and operation of an organization.
CCTV security and Corporate Audio/Video solutions are few of our projects deployed at some of our prestigious client’s sites.
• Improve decision making, adaptability to changing demands or market conditions. • Eliminate inefficient and redundant processes. • Optimize the use of organizational assets, and minimization of employee turnover. • Enterprise Architecture increases the ability to reduce IT costs and align individual projects to the overall business objectives. • Use open standard tools and coding techniques for adaptability and future expansions. • Redbox Analyrics • Microsoft- Sharepoint • CRM Solutions
Customization & Integration
Building Management System
CCTV & IP Based Systems Access Control Systems
Professional Services Project Management Our highly qualified Project Managers are responsible for: • Project planning and scheduling • Project resource management • Critical Path & Risk plan development • Project coordination and focal point of communications • Quality Control • Overall project successful delivery
Implementation A team of certified professionals are responsible for the following: • Site survey and pre-requisites • Systems physical installation & commissioning • Administration & programming • Testing • Escalation • Deployment
Integration • Middleware integration (Weblogic,Sales force) • Back end Integration ( App servers, SAP, Microsoft) • Database Integration. ( Oracle, SQL)
Support We provide maintenance and service support for all our solutions through highly trained and certified staff. We host a support call center which is manned by highly skilled staff to respond promptly to customer requests. Our Support Services covers: • 24 X 7 Help Desk Support • On – Site Dedicated Engineering Services • Remote Support • Web Ticketing System • Trouble Tracking and Monitoring System • Spares Stock for quick turnaround
Training For different provided solutions and technologies, we conduct multiple levels of training sessions for the various solutions and technologies provided to guarantee the proper level of customer awareness and operational readiness. • On-site users’ training • On-site admin training • Off-site admin training • Certification programs • Periodic training programs at client’s request • Focus on “Learning”
Consulting Our consultative service is an integral part of our offering. Our team of consultants and Architects deliver in-depth studies, recommendations and alternatives for customers’ business needs. This service covers vital areas of customers’ interests: • Business analysis • Functional specifications • Systems design • Alternative matrices • ROI analysis • Detailed requirements • Comparative analysis
Customer References Call Center Outsourcing. In today’s business climate, running a corporate call centre is a daunting task. With equipment costs, recruiting problems and ever-changing technology dynamics, call centre outsourcing remove those burdens allowing you time to focus on your core business. Olive is equipped to handle your entire outsourcing needs. • Inbound call center services • Outbound telemarketing services • Technical helpdesk services • Disaster recovery services
DUBAI ISLAMIC BANK We completed a full migration of over 90 DIB branches and main offices to a fully comprehensive IP telephony solution and unified communication systems. This migration unified the communication between different entities within the bank and ensured proper communication channels are always available. OLIVE was awarded the best Financial Sector Implementer of the Year 2008 by AVAYA. More than 3500 Uses.
AMERICAN UNIVERSITY OF SHARJAH
Our smoothest system migration from legacy system to state-of-the-art IPT system and Unified Communication systems.
• Complex Multichannel contact Center • Multichannel, SMS, FS, Business App.
This migration elevated from the University’s communication channels and made it easy for all users;managers, profs, students, admin, to communicate easily while savingmuch on the daily telecommunication expenses. More than 4,000 users.
LANDMARK GROUP LANDMARK HOSPITALITY run Citymax Hotels were one of our major IPT implementations where system integration experience was demonstrated. This solution included connecting four major hotel sites and centralized the operation systems such as billing, PMS, security, and networking.
FEWA Multimedia ContactCenter • Complain Management • Dispatching System • Recording
Level 22, Palace Towers, Dubai Silicon Oasis, PO Box 341248, Dubai United Arab Emirates www.olive.ae - www.topaztel.com