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Acenden

Acenden is a full service, residential first and second charge mortgage servicing specialist, providing top quality primary, special servicing, securitization management and cash bond management services to clients throughout the UK and Ireland. We have over 400 skilled and professional people located within London, High Wycombe (Buckinghamshire) and Dublin. With total lender assets under management in excess of £6.2 billion, we service 75,000 accounts and therefore are expanding to allow new clients. Having examined our organization, people, processes and performance, Acenden is the highest Fitch rated residential mortgage special servicer inside the UK market and the only primary servicer ranked ‘Strong’ by Standard & Poor’s, the best ranking throughout the UK market. Acenden is also ranked ‘Above Average’ by Standard & Poor’s as a special servicer of residential mortgages within the UK. Acenden grew from the foundations of Capstone Mortgage Services, a captive operation established in 2006. In 2010, the organization was launched as a standalone third party mortgage administrator and rebranded as Acenden to represent a new era of ownership, development and growth.

What we do We excel at servicing specialist and higher risk Acenden Mortgages loans, working together with clients and customers to settle mortgage problems in ways that meet their personal situation. Our people are highly trained, knowledgeable and skilled in assisting customers find the best possible solutions to their unique position. We continually invest in our people, technology, infrastructure and analytics, having a focus on efficiency, flexibility and performance therefore we can meet fluctuating client requests and changing market conditions. The accuracy and robustness of our data, reporting capability, analytic and predictive tools provides our clients with unique insights into both account and portfolio level performance.

The way we work Our company is ambitious, enthusiastic and motivated to acquire results for customers and clients alike. We don’t just service requests; we add value by working collaboratively and creating techniques for attaining more, while controlling risk. We do precisely what it takes to


build value for our clients by working with customers sensitively and fairly, aiding them to understand the options available for them. For every client, we build a bespoke service with specific objectives by which we constantly assess overall performance and success. While we discover more about your corporation and objectives gather data and monitor feedback from our customer facing teams, we evolve strategies to improve results. We offer a completely integrated, end to end servicing proposition, with primary customer administration, specialist servicing, repossession management and securitization and SPV administration. We believe many of our servicing propositions are market leading, significantly concentrating on higher risk loan management.


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