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Acenden

Acenden is a full service, residential first and second charge mortgage servicing specialist, providing excellent primary, special servicing, securitization management and cash bond administration services to clients throughout the UK and Ireland. We have over 400 skilled and experienced people based in London, High Wycombe (Buckinghamshire) and Dublin. With total lender assets under management exceeding beyond £6.2 billion, we service 75,000 accounts and therefore are expanding to allow new clients. Having examined our business in the UK market as well as the only primary servicer ranked ‘Strong’ by Standard & Poor’s, the best ranking in the United Kingdom market. Acenden is also ranked ‘Above Average’ by Standard & Poor’s as a special servicer of residential mortgages in the United Kingdom. Acenden grew from the foundations of Capstone Mortgage Services, a captive operation established in 2006. In 2010, the organization was launched as a standalone third party mortgage administrator and re-branded as Acenden to represent a different era of ownership, development and growth.

What we do We excel at servicing specialist and higher risk Acenden Mortgages loans, working with customers and clients to settle mortgage problems in such a way that meet their individual circumstances. Our people are highly trained, knowledgeable and skilled in aiding customers find the best possible solutions to their specific situation. We continually invest in our people, technology, infrastructure and analytics, having a focus on efficiency, flexibility and performance and we can meet fluctuating client requests and changing market conditions. The accuracy and robustness of our data, reporting capability, analytic and predictive tools provides our clients with unique insights into both account and portfolio level performance.

The way we work Our company is ambitious, enthusiastic and committed to acquire results for customers and clients alike. We don’t just service requests; we add value by working collaboratively and creating techniques for attaining much more, while controlling risk. We do what is needed to build value for our clients by working with customers sensitively and fairly, helping them to understand the possibilities open for them. For every client, we create a bespoke service with specific objectives against which we constantly assess overall performance and results. As we


discover more about your corporation and objectives gather data and monitor feedback from the customer facing teams, we evolve approaches to improve results. We provide you with a completely integrated, end to end servicing proposition, with primary customer administration, specialist servicing, repossession management and securitization and SPV administration. We believe many of our servicing propositions are market leading, particularly focusing on higher risk loan management.


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