HOSTED RECORDING SERVICES
Multi-tenanted cloud based interaction recording – a sustainable approach
Moving the function of recording customer interactions to the cloud provides several advantages over the traditional approach of deploying recording systems on premise. A multitenanted cloud hosted platform is more reliable through its layers of redundancy, easily scalable and can support recording-as-a-service for multiple verticals from a single instance, thereby reducing opex significantly, writes John Abraham, senior analyst for telecoms software research at Analysys Mason The author, John Abraham, is senior analyst at Analysys Mason
data communications infrastructures and the availability of cloud-based component software are fuelling the next revolution in BSS/OSS architecture – a cloud component construction model. Components that formerly would have been integrated into the process flow during the platform development process are being moved out to the cloud. They come into use only when called upon and are executed remotely. This construction technique is being used for many new cloud-based software
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oftware development techniques have evolved radically over the last two decades as the increasing importance of software to businesses has mandated higher quality, feature-richness and faster development. Communication service providers (CSPs) have transitioned from bespoke build-it-all-yourself software through to the use of specific software on industry-standard middleware. However with recent advances in web services application programming interfaces (APIs), the increased speed and reliability of
September 2014