What's Your FLAVA? Workbook

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Once you know your personality or FLAVA® and are able to recognize the FLAVA® of others, that critical information can be applied to your communications within every practical, daily activity, and relationship. This Workbook provides you with informational, interactive, and PRODUCTIVE activities to improve communication within the different groups in your life.

Learning Workbook

The MASALA Training Philosophy is predicated upon the belief that you “take what you have and create what you want.” This Learning Workbook serves as a detailed guide to navigate you through a POWERed Up, (Purpose-Driven , Organizationally-Focused, ​Win-Win-Win based, Engaging & Energizing and Results-Oriented) On-Site Learning Experience.

What's Your FLAVA? Personality & Communication System Training Workbook During the Learning Experience, this workbook will serve as a guide as we cover the following topics using an informational, dynamic and interactive approach: 1. Identifying & Understanding Your FLAVA Each participant must complete the What's Your FLAVA? Personality Assessment in advance of the session. An online version of the assessment is available online at www.whatsyourflava.org. There is also an assessment on the last page of the Workbook.

2. Interactive team building activities that showcase the FLAVAs at work 3. Developing effective communication, leadership, and teambuilding skills through understanding the What’s Your FLAVA? Methodology 4. Understanding & leveraging FLAVAs in relationships We hope you enjoy this Learning Experience. Should you have any questions or concerns or want more information about MASALA Training please contact Roxy Hall at 904-207-1278 or rhall@eventsbyvsc.com or Camille Wilson at 214-235-4791 or cwilson@eventsbyvsc.com. Learning Experience Presented By

A Certified MASALA Training & Development Company What’s Your FLAVA? Personality & Communication System Learning Workbook Copyright © 2012 by Vanguard Solutions Consulting, LLC. Jacksonville, Florida. Printed in the United States of America. All rights reserved under International Copyright Law. Contents or cover may not be reproduced in whole or in part in any form without the express written consent of the Publisher.

MASALA Training & Development Corporate Mission: To maximize human performance in teamwork through information, education and training.

How is MASALA Training Different From Other Training? We provide Learning Experiences that utilize a dynamic-engagement methodology called Power UP. Our sessions are Different by Design and are: • • • •

Purpose-Driven Organizationally-Focused Win-Win-Win Based Engaging & Energetic

Results-Oriented & Fun!

But, don’t let the FUN fool you because the Experiences are also FUNctional.

MASALA Training & Development Corporate Philosophy: In Middle Eastern and Indian cuisine, there are a few basic spices. A chef’s prowess is determined by how well she or he is able to blend those basic spices into virtually unlimited combinations. So, the term “masala”, refers to the ability to take spices and blend them artfully. The MASALA Training Philosophy is predicated upon the belief that you “take what you have and create what you want.” This not only applies to business situations, but also to our personal lives and relationships. MASALA Learning Experiences are designed to teach you how to artfully blend your current human “spices” into the combinations of employees and teams that you truly want and need to achieve your mission-critical goals. Thereby, taking what you have and creating what you want! We believe that through enlightened knowledge and elevated understanding, your current resources can be coordinated in such a way that those same resources can produce improved production, outcomes and results without significant changes to the operating environment or the resources. The MASALA Training Philosophy emphasizes that one must gain a greater understanding of the individual parts of the group, team or organization to be able to direct, maneuver, or leverage them to achieve increased performance from each piece and the collective. Through the avenue of communication, we can more effectively engage people, connect with them, and move them along a continuum that allows for more productive results. What’s Your FLAVA?® is the Personality & Communication System of MASALA Training & Development. This Learning Experience will teach you The FLAVA Rule of Communication, Communicate unto others as they would have you to communicate unto them, which is a foundational principle of our communication system. The FLAVA system is “others-centered.” When you prepare in advance to communicate with people in ways that they prefer and you are received more acceptingly, you are poised for a more productive exchange and dialogue. This MASALA Training Experience is designed for all individuals, teams and organizations who want to gain a competitive edge and who want to improve their performances. 3

1. Convince you that you must change to improve. _________________________________________________________________________ 2. Encourage you to view change as a skill. _________________________________________________________________________ 3. Show that personalities impact communication more than any other factor. _________________________________________________________________________ 4. Prove that goals are accomplished through effective Teamwork & Communication! _________________________________________________________________________ 5. Show that nothing BIG is accomplished without others. _________________________________________________________________________

MASALA Training Individual Pre-Assessment List the top 3 strengths of your company, organization, agency, school, or department. _________________________________________________________________________ List the top 3 weaknesses of your company, organization, agency, school, or department. _________________________________________________________________________ List the top 3 opportunities of your company, organization, agency, school, or department. _________________________________________________________________________ List the top 3 threats of your company, organization, agency, school, or department. _________________________________________________________________________ What is today’s learning experience all about? _________________________________________________________________________ Write down one word that describes the main purpose of today’s learning experience. _________________________________________________________________________ 4

Did You Know? It is estimated that U.S. companies spend more than $350 Billion each year as a result of personality conflicts between employees? CPP, Inc. a global leader in personalities and professional development cites this as hard evidence that personalities not only impact productivity, but also the bottom line. How Do You Explain This Fact? ____________________________________________ ____________________________________________ ____________________________________________

A Discussion on Communication 1. President Franklin D. Roosevelt once stated, “The success of the human experience is predicated upon the quality of our relationships.� _______________________________________________________________________________________ ______________________________________________________________________________________ 2. The communication process is the single most important aspect to the success of any endeavor which requires two or more people to interact. The world’s greatest plan is useless if it is not actually executed. _______________________________________________________________________________________ _______________________________________________________________________________________ 3. The communication process must first be clearly understood to even begin the pursuit of maximizing performance. _______________________________________________________________________________________ _______________________________________________________________________________________ 4. There are many factors that adversely impact and complicate your communication process with other people. The differences in the personalities of the people and the way that those differences impact communication is potentially the single most significant factor. _______________________________________________________________________________________ _______________________________________________________________________________________ 5. The lack of knowledge about personalities adversely impacts our abilities to communicate with others. _______________________________________________________________________________________ _______________________________________________________________________________________ 6. Communication often does not yield the end results that we want. _______________________________________________________________________________________ _______________________________________________________________________________________


Communication often does not yield the end results that we want. If communication is seemingly so essential and obviously occurs so frequently, then why is it done so poorly, so often, by so many?

Message _____________________________________________________________________ _____________________________________________________________________________ Sender ______________________________________________________________________ _____________________________________________________________________________ Receiver _____________________________________________________________________ _____________________________________________________________________________ Closed Communication Environment ______________________________________________ ____________________________________________________________________________ Closed Communication Environment Noise _________________________________________ _____________________________________________________________________________ Open Communication Environment _______________________________________________ ____________________________________________________________________________ Open Communication Environment Noise __________________________________________ _____________________________________________________________________________ 6

The Comprehensive Communication Style Ordinary communication simply conveys a message, but when communication becomes transformational, it significantly changes behaviors and outcomes. The FLAVA methodology emphasizes a transformational communication approach that is Comprehensive and is defined as a more expanded concept of communicating as compared to the typical view of the communication process. Our Comprehensive Communication style includes five major elements: Speaking, Listening, Observing, Thinking, and Behaving.

The process of communication is the basis of every human interaction; it is the glue that binds each personal and business relationship. These relationships in turn drive outcomes, support the achievement of goals, and lead to the generation of profits. Through the five elements of Comprehensive Communication and the FLAVA system, you will learn to Listen Differently, Hear Better, and Understand More. An improved communication process produces improved bottom-line results. In order to achieve these results, we must ultimately learn to change our own behaviors. To become a Transformational Communicator we must: •Speak more effectively: ________________________________________________________ •Listen more attentively: ________________________________________________________ •Be more observant: ___________________________________________________________ •Think very differently: _________________________________________________________ •Manage our own behaviors: ____________________________________________________ In what ways can The Comprehensive Communication Style positively impact your work environment? _____________________________________________________________________________ _____________________________________________________________________________ How would you rate yourself as a communicator? Explain your answer. _____________________________________________________________________________ _____________________________________________________________________________ How can the What’s Your FLAVA?® Personality & Communication System help you become a Transformational Communicator? _________________________________________________ _____________________________________________________________________________ 7

The theory behind What’s Your FLAVA?® is traced back to 450 B.C. Hippocrates, who is considered the “Father of Medicine”, identified that there are four different types of human beings.

During the last century, Carl Jung described personality or temperament differences as a fundamental basis for understanding human beings. His work, Psychological Type, was translated into English in 1923, had a profound effect on Katherine C. Briggs. As a result, Briggs and her daughter, Isabel Briggs-Myers, developed the Myers-Briggs Type Indicator (MBTI). The Myers-Briggs theory states that much of the random variation in human behavior is actually quite orderly. In their work, they identified and characterized sixteen (16) different types of people. In more recent years, David Keirsey has refined the work of Myers-Briggs by classifying temperament or personality into four types. According to Keirsey, these four different types are different in fundamental ways: 1. They want different things. 2. They have different motives, needs, and drives. 3. They analyze, conceptualize, understand, and learn differently. 4. So, it’s like trying to talk to someone who speaks a completely different language. These differences create natural barriers to interpersonal communication. It makes understanding people of different personality types difficult. Personality approaches of the past have been highly technical, difficult to understand and BORING! The What’s Your FLAVA?® approach uses the metaphor and common language of food and its flavor to describe and explain 4 different personality types. It’s simple, fun and functional! If you can understand food, you can understand the FLAVA of your personality. “What’s Your FLAVA?® ” is just another way of saying, “what is the “flavor” of your personality?” FLAVA is an acronym for Feelings, Likes, Attitudes, Values and Actions. The Personality Steps Diagram below illustrates how your FLAVA is a combination of ascending components each built upon the previous level. It begins with Feelings and their corresponding emotions on the lowest level and builds ultimately to Actions and their corresponding predictable behaviors at the highest level. Our personalities are built upon these ascending levels.

List Examples of Each Step Below


Personalities are a composition of our Feelings, Likes, Attitudes, Values, and Actions Feelings = Emotions: Feelings, as defined within the FLAVA context, are those basic emotional elements that distinguish what we like and what we do not like. We are also able to discern the feelings and emotions of others by observing their responses on a very basic level. Likes = Preferences: Likes or preferences are the things that we each desire to do. Likes are those inclinations that are sustained over time. Understanding your Likes helps you to understand how to evaluate your environment, the situations where you are most comfortable and the ones in which you are least comfortable. Attitudes = Beliefs: Attitudes are developed as a result of those previously explained Likes (preferences), and Feelings (emotions) that you have gained over time. Attitudes (beliefs) are simply the overarching themes and thoughts that we have as we approach any circumstance, situation or encounter. Values = Principles: Values are our convictions, those ingredients which are formed as a result the previous Feelings (emotions), Likes (preferences), and Attitudes (beliefs). Values are the fundamental life principles that we hold dear, such as honor, ethics, integrity, generosity, compassion, genuineness and philanthropy, etc. Actions = Behaviors: Actions are the things that we actually do! Our sustained and repeated Actions become our behaviors which are the physical manifestations of our Feelings, Likes, Attitudes and Values. Performance improvement only occurs when Actions improve and become more effective. This is where the rubber meets the road. The Actions are what the world observes. Actions are actually the things that need to be done. This is where we can affect the improvement of performance and communication. The ingredients of Feelings, Likes, Attitudes and Values are intangible and are not seen outwardly. The Personality EyesbergTM illustrates that just as most of an actual iceberg is concealed out of sight, most of the elements of an individual’s personality are concealed and are not visually seen by the EYES. List examples below of unseen Values, Attitudes, Likes & Feelings:

Values: _____________________________________ Attitudes: ___________________________________ Likes:_______________________________________ Feelings: ____________________________________

The four FLAVA personality types are SPICY, SALTY, MILD and TANGY. So, the question is What’s Your FLAVA?® Once you know your personality or FLAVA® and are able to recognize the FLAVAs® of others, this critical information can be applied to your communications within every practical, daily activity and relationship. 9

Quick Summary Descriptor: Spontaneous Icon: Jalapeno Color: Red Motto: Keep it Moving

SPICY People I Know: ___________________________ ___________________________ ___________________________ ___________________________

The SPICY Perspective: I act on a moment's notice. I am Witty, Charming, Spontaneous. I consider life a game. I am Impulsive, Generous, Impactful. I need fun, variety, stimulation, and excitement. I am Optimistic, Eager, Bold. I value skill, resourcefulness, and courage. I am a natural trouble shooter, a performer, a competitor. •Are free and spontaneous •Are impulsive risk-takers •Are active •Are optimistic •May resist commitment •Can become virtuosos •Thrive in a crisis •Are drawn to tools •Like to be the center of attention

•Are drawn to action jobs •Need variety •Are animated communicators •Are competitive •Deal with the “here and now” •Are bold in relationships •Are generous •Have difficulty finding acceptance •Like to live in a casual atmosphere

Quick Summary Descriptor: Seriously Icon: Salt Shaker Color: White Motto: Keep it Real

SALTY People I Know: ___________________________ ___________________________ ___________________________ ___________________________

The SALTY Perspective: I need to follow rules and respect authority. I am Loyal, Dependable, Prepared. I am Thorough, Sensible & Punctual. I need to be useful and belong. I am Faithful, Stable & Organized. I value home, family, and tradition. Caring, Concerned & Concrete. I am a natural preserver and a helper. •Are dutiful and stable • Want to be useful • Want to be self-sufficient • Value organization • Desire punctuality • Schedule their lives • Make and keep commitments • Are goal-oriented • Value rules

•Are inclined to join groups •Believe work comes before play •Safeguard tradition •Prefer order and cleanliness •Are responsible and dedicated •Enjoy positions of authority •Desire structure •Bring stability to society •Prepare for the future


Quick Summary Descriptor: Meditatively Icon: Tea Leaves Color: Green Motto: Keep it Calm

MILD People I Know: ___________________________ ___________________________ ___________________________ ___________________________

The MILD Perspective: I am Enthusiastic, Sympathetic and a Nurturer. I look for meaning in Life. I am Warm, Communicative and Compassionate. I need to contribute, to encourage, and to care. I am Idealistic, Spiritual and Sincere. I value unity in relationships. I am Peaceful and Flexible and a natural romantic. •Need to feel unique •Must be true to themselves •Look for symbolism •Value close relationships •Encourage expression •Are committed to ideals •Need opportunities to be creative •Compromise and cooperate •Nurture people, plants and animals

•Look beyond the surface •Share emotions •Desire quality time with loved ones •Make decisions based on feelings •Need harmony •Are adaptable •Are drawn to literature •Are drawn to nurturing careers •Get involved in causes

Quick Summary Descriptor: Technically Icon: Lime Slice Color: Orange Motto: Keep it Clear

TANGY People I Know: ___________________________ ___________________________ ___________________________ ___________________________

The TANGY Perspective: TANGY: expresses itself as human will in operation: as persistence and determination. It is an expression of firmness and consistency. TANGY is rarely settled. They depend upon information rather than feelings to create a sense of well-being. Those with TANGY as a Central FLAVA, rely on their thinking , reasoning and their own abilities.

•Are innovative and logical •Seek to understand the world •Need to be competent •Require intellectual freedom •Are curious •Question authority •Push themselves to improve •Seek perfection in play •Are slow to make decisions •Like systems

•Value concise communication •Look for intellectual stimulation •Enjoy intriguing discussions •Bring innovation to society •Are sometimes detached •Believe work is play •Interested in technical occupations •Analyze and rearrange systems •Focus on the future •Enjoy puzzles 11

In Action On Teams & At Work

•Assign projects which are action-packed and/or require a hands-on approach •Provide opportunities to be skillful, adventurous, and entertaining •Tell them the required end result, then allow them the freedom to do the job in their own style •Get to the point quickly and keep things moving; avoid derailing side conversations •Praise their performance, mention their flair, expediency, and their having “saved the day” •Recognize their need for movement and preference for action over words

•Establish clear goals that provide an opportunity for measurable outcomes •Create an environment that encourages shared responsibilities and accountability •Give feedback often on a project to reassure them that they are on the right track •Provide a well-structured, stable work environment and avoid abrupt changes •Assign work which requires detailed planning and careful follow-through •Give standard rules and regulations and set a good example

•Assign projects that involve working synergistically with others •Create a vision that inspires and motivates them •Offer a warm and personal working atmosphere •Interact as much as possible with openness and honesty •Establish harmony and avoiding conflict and hostility •Show your support, caring and appreciation by a gentle hand on the shoulder, a hug, or a smile

TANGY on Teams and at Work •Discuss the “Big Picture” with them, get to the purpose then fill in details if asked •Inspire them with futuristic ideas and potentialities; they like visionary leadership •Assign projects that require analytical thinking and problem solving •Realize they need to question, explore and ponder—allow time to think, process and debate •Recognize their competence and intellect, praising their ingenuity •Understand their need to avoid redundancy and repetitive tasks •Give them logical objective feedback; they prefer to receive feedback from an “expert” •Focus on facts and data rather than personal issues and emotional appeals 12

Indigestion Triggers Sometimes too much of the wrong food can cause indigestion which can be accompanied by physical pain and discomfort. Similarly, each FLAVA has attributes that if not carefully managed, can cause unwanted FLAVA “indigestion” and personality pain and discomfort for other people. These behaviors make it difficult for people to “digest” that specific personality and to communicate with that individual. It is important to understand that these behaviors may not be intentional, but there are still unintended consequences if they are not managed. Effectively managing our tendencies that may be difficult for others to digest, will aid in effective communication with our families, co-workers, acquaintances and friends. The following lists will identify a few behaviors to avoid for each of the four FLAVAs. The more you avoid these triggers, the less personality indigestion you will cause.

SPICY INDIGESTION TRIGGERS • Over assertiveness leading to a perception of being impolite • Impatience with rules leading to circumventing structured protocols  Ad lib- style too unpredictable for coworkers  _________________________________________________________________________________  _________________________________________________________________________________

SALTY INDIGESTION TRIGGERS • Structured approach may clash with more creative individuals • Strict adherence to procedures may be perceived as inflexible  Strong tendencies to routines may inhibit creativity  _________________________________________________________________________________  _________________________________________________________________________________

MILD INDIGESTION TRIGGERS • Deferential style may irritate some • Concern for the human condition may impact decision-making  Insistence on harmony may create conflict in some environments  _________________________________________________________________________________  _________________________________________________________________________________

TANGY INDIGESTION TRIGGERS • Concise communication may be perceived as unfriendly • Ongoing pursuit of more information may delay decisions  Prefers the big picture and abstract pursuits and may be less effective in tangible, detailed situations  _________________________________________________________________________________  _________________________________________________________________________________ 13

The Little Big Thing The complex communication process has been made even more challenging in our society today largely because we now live in a culture of transactionships instead of relationships. List some of the “Transactionships� in your life? ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________

A Discussion on Transactionships vs. Relationships The advancements in social media demonstrate that we have improved the science of mass communication, but through this process we have lost the art of conversation. _______________________________________________________________________________________ _______________________________________________________________________________________ As a society, we are often focused more on the quantity of our transactionships instead of the quality of our relationships. _______________________________________________________________________________________ _______________________________________________________________________________________ Ultimately, the relationship that exists between people is the key element which establishes the foundation of all human interactions. _______________________________________________________________________________________ _______________________________________________________________________________________ Strong transformational relationships will always be the source of the greatest amount of change that occurs in our society. _______________________________________________________________________________________ _______________________________________________________________________________________ When we develop transformational relationships, we also build trust which is built upon confidence, belief and loyalty. _______________________________________________________________________________________ _______________________________________________________________________________________ Relationship-based communication instead of transactionship-based communication is a key factor in performance improvement. _______________________________________________________________________________________ _______________________________________________________________________________________


Relationship Mapping


Take a moment to think about the various relationships in all aspects of your life. Complete the diagram below by adding names of the people you are in relationships with under each category.

Take a moment to think about the various relationships in your work environment. Complete the diagram below by adding categories of professional relationships, then putting specific names under the categories of the people you are in relationships with.


How Can Understanding Your FLAVA and the FLAVA of others help You Win?

1. What’s Your FLAVA?® is designed for Performance Improvement 2. Knowing and understanding your FLAVA is essential for effective communication 3. Communicate unto others as they would have you communicate unto them 4. All winning is based on leveraging human relationships 5. We must effectively manage our … Relationship Scoreboards

How Are You Measuring Up? As a world community, we understand the significance of literacy which is the ability to effectively read, write and understand an established language. Illiteracy significantly impacts a country’s ability to perform effectively and adversely impacts its national production. That same rationale applies to how the lack of knowledge about personalities adversely impacts our abilities to communicate with others and also adversely impacts productivity. Within the FLAVA system, there is a concept called “Personaracy”. It is the level of fluency by which people communicate with others through speaking and understanding the established languages of the four different personality types. Relationships must be proactively managed. Just as we would prudently manage our retirement portfolios and invest the appropriate amounts of money, time and care to them, we should also invest the appropriate amounts of time, energy and resources to build transformative relationships within our lives. As we move away from transactionships to relationships, it is important to understand the elements of a healthy relationship which will bring us the results we want and need. How would you measure your “Personaracy” rate? Please explain your answer. __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________16

Relationship Assessment Activity Sheet


Communication Planner You don’t need better people or even more resources to accomplish your desired goals; you just need to implement a better communication process. According to Forbes.com, the most vital attribute for succeeding in the 21st century global marketplace is communication skills. Communication is key. The famous Golden Rule states, “Do unto others as you would have them do unto you.” However, our system operates by the FLAVA Rule of Communication which is, “Communicate onto others as they would have you to communicate unto them.” The people-side of the equation is a critical element in the performance improvement process. Just as important as assessing the personality or FLAVA of the person, it is equally important to understand the position-side by assessing the FLAVA of the Process, Project, Position, or Presentation. This may initially seem like an odd concept. Can these jobs or tasks have a personality? Absolutely! All jobs and tasks require specific activities and demand different behaviors from the people who do them. The FLAVA Communication Planner below gives you a strategy to effectively communicate specific tasks to your team members in the language of FLAVA, thereby receiving a successful end result.

Process, Project, Positions, or Presentation: _______________________________________________________________________________________ SPICY Open 20%: _______________________________________________________________________ _______________________________________________________________________________________ SALTY Aspects 5%: ______________________________________________________________________ MILD Aspects 5%: ______________________________________________________________________ TANGY Project 20%: _____________________________________________________________________ _______________________________________________________________________________________ SPICY Close 20%: _______________________________________________________________________ _______________________________________________________________________________________ 18

FLAVA - Activity P4 Chart TM


•Project •Process •Position •Presentation


The FLAVA FOUR Hs of Decision Making: The FLAVA methodology teaches that the human decision-making process is inspired and affected by our Human Optics which are those “lenses” that the four personalities use to view and process data. We eventually covert that data into necessary information to make decisions. The lightbulbs in the graphic denote different parts of the human anatomy where those optics symbolically reside. It is obvious that the parts of the human body are different from one another, and the four optics that inspire our decisions are just as different from each another. Those four optics (also called the FLAVA FOUR Hs of decision-making) are labeled the Head, the Heart, Hunches and the Hands. The “FLAVA FOUR Hs” represent the four roads that we metaphorically travel as we analyze information and complete the decision-making process. A familiar and routine thought process for making a decision to some may be a completely foreign and inconceivable to others. Technically Tangy personalities use their “Heads”. Tangy FLAVA are cognitive-driven people. They seek facts, data, details and statistics which are reviewed logically and systematically. Their decisions are the results of the deliberate assessments from intellectual considerations.___________________________ _______________________________________________________________________________________ Meditatively Mild personalities make decisions with their “Hearts”. Mild FLAVA as we have stated previously are relationship-driven people, they focus on the human factor first and foremost throughout their lives. Many of their decisions are predicated upon the impact that the decisions will have upon people._________________________________________________________________________________ _______________________________________________________________________________________ Spontaneously Spicy personalities rely on their “Hunches”. Spicy FLAVA are those who are impulse-driven people. They make decisions relatively quickly especially compared to the other FLAVAs. Those decisions are made with far less concrete information. Decisions are frequently made intuitively with their “gut”. Their decisions are made with more weight placed upon the ultimate end-goal and its impact while far less consideration is given to the process to achieve the goal.______________________________ _______________________________________________________________________________________ Seriously Salty personalities are led by their “Hands”. Salty FLAVA are those people who are structure-driven. “Hands” refers to their sense of realism. They believe in what they actually can touch and prefer the concrete over the abstract. They utilize order, rules and authority as the bases for their decisions. Most of their decisions are formulated as they consider the well-being of the community at-large and the systems required to maintain the community in an orderly fashion._________________________________ _______________________________________________________________________________________ Transformational leaders who understand FLAVA and the nuances of decision-making will seek to craft messages and communication strategies that are broad enough to appeal to each of the four Optics also called the four Hs. Transformational leaders learn through FLAVA to truly speak to the Heart, the Head, the Hands and even to the Hunches of all of their people because transformational leaders learn that people “hear” without ears. 20

MASALA Training & Development Four Laws of the Immutable Cs To understand the universal need that each of us has for performance improvement, you must first understand the Four Laws of the Immutable Cs which drive human behavior and ultimately affect our performances. Change, Competition, Culture and Communication are the immutable Cs that drive the need for a high-level of performance. What’s Your FLAVA?® focuses on the fourth of the Immutable Cs, Communication which is the catalyst for change. More specifically, communication is the catalyst for performance improvement. MASALA 3 Stages of Organizational Transition (change) An organization achieves large-scale and significant Organizational Change by completing a comprehensive process. That "organizational" change can only be achieved through the transformation of its people. So, there is no organizational change without first there being "people change". There is a cause-and-effect relationship which exists regarding change. Organization Transition (change) occurs through three distinct stages . First, the Impacted Stage is where data is converted into critical decision-making information. Next, there is the Altered Stage as training leads to action. Finally, in the Transformed Stage, the reinforcement of those newly implemented actions produces consistent positive habits. This What’s Your FLAVA?® Learning Experience has started you on the path of organizational improvement or change. You are now at the Impacted Stage. The organization has received new information regarding the need for change. That information is currently being assessed and some preliminary initiatives have been taken to adopt new behaviors and incorporate the new information. However, no significant visible evidence confirms a significant difference in the organization. Briefly explain your thoughts and feelings about your POWERed Up Learning Experience as it relates to the MASALA 3 Stages of Organizational Transition (change). _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________

_______________________________________________________________________________________ _______________________________________________________________________________________





A - Accept the challenge of being a transformational communicator B - Be Your Best…Spicy, Salty, Mild, Tangy C - Combine your words into action D – Dedicate your life to this FLAVA Dream E – Expect little, if you give little F – Feel good about your FLAVA G – Get going H – Have a helping hand I – Inspire somebody J – Join the FLAVA team K – Keep on keeping on L – Let your FLAVA light shine everyday M – Make every moment count N – Never say I can’t O – Overcome your obstacles P – Put your best foot forward Q – Quit quitting R – Run this race with patience S – Stand Strong T – Trust your teammate U – Use your talents V – Value your time W – Work until your work is done X – X-ray your own lifestyle Y – Yearn to achieve your goals and ambitions Z – Zealously be the best Spicy, Salty, Mild, Tangy You Can Be


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