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Customer & Patient Survey Results Jan-November 2010


Customer & Patient Survey Results

Customer Survey Results From January 2010 –end of November 2010 - 117 customer survey forms have been sent out. Of these 117, 23 have been completed and returned. The following charts show the answers to yes/no or multiple choice questions on the returned 23 surveys for 2010.

Surveys sent out and returned 2009 – 2010 160 140 120 100 80

Surveys sent out

60

Surveys Returned

40 20 0 2009

2010

5%

25% Yes

70%

2

No

EQUALS


Customer & Patient Survey Results

2. How would you rate our staff performance? 10 9 8 7 6 5 4 3 2 1 0

Excellent Above Average Satisfactory Poor N/A

Rate sales staff

Rate Theatre Rate Drivers Rate Service staff Engineers

Rate Technical Support

3. Where any unforeseen requirements resolved promptly and to your satisfaction?

22% TRUE

FALSE

13%

N/A

65%

3


Customer & Patient Survey Results

4. Would you use Vanguard Healthcare again?

25 20 15 10 5 0 Yes

No

N/A

5. Would you recommend Vanguard Healthcare to another colleague?

N/A

No

Yes

0

5

10

15

4

20

25


Customer & Patient Survey Results

6. Can Vanguard Healthcare use your comments in promotional or other material? 13%

Yes

35%

No N/A

52%

Patient Comments Results 2010 In 2009 from July – December 388 positive patient comments and 4 negative patient comments were received. From January 2010 to end of November 2010 there have been 440 positive patient comments and 2 negative comments.

1. DSU 18 16 14 12 10 8

Negative

6

Positive

4 2 0

5


Customer & Patient Survey Results

2. Endoscopy 1 90 80 70 60 50 40

Negative

30

Positive

20 10 0

3. Endoscopy 3 40 35 30 25 20

Negative

15

Positive

10 5 0

6


Customer & Patient Survey Results

4. Unit 8 / Ward 4 12 10 8 6 Negative

4

Positive

2 0

5. Unit 7 / Ward 7 5 4 3 2

Negative

1

Positive

0

Patient Letters 2010 1. 26th February 2010 – Aberdeen Woodend Hospital 2. 21st September 2010 – Aberdeen Royal Infirmary 3. 11th October 2010 – Greater Manchester NHS CATS (Care UK)

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Customer Survey Nov  

Monthly Customer report containing charts

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