Call Centers Getting a work from home job Work At Home Call Centers oAlpine Access oArise oARO oCloud 10 oConvergys oLiveOps oNew oSitel Homeshore oSutherland @ Home oTeletech oWest At Home oWorking Solutions oWillowCSN oLiveOps.
Many companies are now turning to working at home to save money. Jobs that were once shipped off and outsourced to other countries have now come back to the United States and are being coined as "home-shoring". Most work at home call centers are run by companies that contract with corporations to do customer service for anything from cellphone activations to booking hotel rooms. Working for these companies allow you to be either an employee or an independent contractor. A few companies may even offer some benefits such as insurance. Working as a customer service agent in your home requires that you have an office space with no distractions. Background noise is not tolerated and can be grounds for being dismissed. You must provide your own computer. You will also need to have a cable or DSL high speed Internet connection. Most companies require that you have a land line phone that is dedicated to your business and does not have any frills like caller id or call waiting. A corded phone with a noise canceling headset is also required. There are a few companies that use a phone system that runs on your computer and you would need a good usb headset. All of the office equipment is at your expense and I do not know of any company that reimburses you for them. If you work as an independent contractor you will be able to use your office expenses as a tax deduction. Applying for a virtual call center job is as easy as going to your computer and filling out an application or sending a resume. Most companies want people with customer service skills, but that does not mean you need previous experience in a call center. If the company is hiring you will probably hear back from them within a few weeks. Don't get discouraged if you do not hear back. Just apply to as many sites as you can and soon you will be getting a call for an interview. The interview process may begin with a test of your computer to make sure it meets their minimum requirements. Sometimes there is a screening for typing or computer skills. Many times you will be given a script to read over the phone. The final interview is usually done over the phone with a recruiter. If you are hired, they usually will send you an email stating that you can begin training. Most companies will pay you for your training which is usually conducted on the Internet and through webinars. Once training is completed you are now on your way to taking your first call. Some companies will give you a set schedule that you work every week. There are some companies that are more flexible and will let you pick when you want to work. The best example of this would be West Corporation and LiveOps. They let you pick from day to day in half hour increments what you would like to work. This makes it very convenient for those who have to work around family schedules. A virtual call center operates much like any other business. The only difference is that everything is done either online or through the phone. Just like any brick and mortar company, there are supervisors, human resource people and payroll departments. They have many avenues of support to help you do your job and usually that help is only a click away. http://knol.google.com/k/laura-hoffer/work-at-home-in-a-virtual-call-center/ 3lx7rdj8wwowq/2#Work_At_Home_Call_Centers