Page 1

Keeping The PromisE V i l l a g e C a r e

A n n u a l

R e p o r t


Board of Directors David H. Sidwell, Chairman Daniel M. Fox, Vice-Chair and Secretary Patricia M. Owens, Treasurer Eleanor S. Applewhaite John W. Behre, Jr. Elizabeth M. Butson Emma DeVito Rev. James J. Gardiner, SA Peter M. Gottlieb Jessie Gruman Lambert N. King, M.D. Michael Mazier Manuel O. Mendez Glenna R. Michaels Yuisa Montanez Frank J. Oldham, Jr. Charles B. Persell Leroy Sharer, M.D. Richard Wallgren Honorary Members Catherine Abate Sam Burneson Monsignor Charles J. Fahey Dennis Math Susan Sarandon Doris Travis Mitchell Waife Marc Wolinsky Ann Wyatt

Our Mission

To promote healing, better health and well-being to the fullest extent possible.


Dear Friend of VillageCare, For our organization, 2010 was a landmark year. We completed construction of our new VillageCare Rehabilitation and Nursing Center, opening it just before the end of the year, to put the crowning touch on the reconfiguration of care that we’d undertaken more than a decade ago. This new, state-of-the-art Center, which primarily addresses our community’s short-stay, posthospital rehabilitation needs, is the much-needed replacement for the aging Village Nursing Home. An important community resource, Village Nursing Home served downtown and west side neighborhoods as a not-for-profit entity since the mid-1970s, but its physical plant limitations strained our ability to provide residential care in the best environment possible. Our reconfiguration of services for older adults shifts the focus of our care into the home and other community-based offerings, which is in keeping with the desires today of so many persons facing increasing frailty and disability: They want to maintain their independence as much as possible and for as long as they can. With the array of services for older adults that VillageCare has created, we can offer individuals that opportunity. VillageCare continued during the year to extend the reach of its services by expanding access to our programs and through partnerships with other like-minded organizations and providers in the community. In 2010, our HIV/AIDS care and our programs for older adults served more persons in need than ever before – more than 12,000 unique individuals – and we continue on track to reach some 15,000 persons annually in 2015. We have not achieved so much just on our own. Our successes come about not just from the tremendous efforts and dedication of those who work for VillageCare, but from the support of donors and volunteers, who are committed to VillageCare’s mission. We can’t thank you all enough for the incredible support you provide. Sincerely, David H. Sidwell Chairman Emma DeVito President and Chief Executive Officer May 2011


Keeping the Promise The Path to Care Reform and Reconfiguration of Services When VillageCare began reconfiguration of its long-term care services for older adults in the 1990s, concentrating on the development of at-home and community-based services, it was clear that ultimately something would have to be done about the aging Village Nursing Home and its physical plant limitations. Village Nursing Home served the Village, Downtown and West Side communities as a not-for-profit, community resource, beginning in the mid-1970s when concerned residents in the surrounding neighborhoods and communities “rescued” a failed proprietary nursing home. This mission-driven skilled nursing facility became an icon in the community as the place to go when comprehensive residential care was needed. Despite the structural limitations of the home, it was understood that this was where superb care was delivered by a dedicated staff of nurses and aides. When Village Nursing Home became a not-for-profit facility, residents often were admitted for a longer duration, staying on many months, and sometimes years. That was the traditional role of residential skilled nursing care of that era, and it was the state of affairs at Village Nursing Home for the next two decades. By the mid-1990s, however, it was clear to VillageCare that the times they are a-changin’ as Bob Dylan sang in the 1960s. More and more, individuals wanted to stay at home or in another community setting for as long as possible, rather than go into a nursing home. VillageCare has a tradition of staying close to the communities it serves so that it can recognize and address the needs of residents. Key to the organization’s success is its responsiveness to new, evolving and emerging long-term care and health needs. Hence, the organization embarked on a quest to reform its care delivery system to reduce the reliance on institutional care for older adults. In the 1980s, for example Village Nursing Home took on the AIDS epidemic, creating some of Village Nursing Home served the Village, Downtown and West Side communities as a not-for-profit, community resource since the mid-1970s.


the very first care responses, not just in New York City, but in the nation. In 1998, VillageCare addressed the changing preferences of older adults by opening an adult day health care program, which offers therapeutic and medicalbased day care, and by expanding its home care offerings. The organization also began a short-term rehabilitation program on the sixth floor of Village Nursing Home, and later added a short-stay residential program that took up the entire fifth floor of the building. In 2001, VillageCare opened a senior living residence with supportive services. More re-

cently, it established a Medicaid Assisted Living Program (ALP) and a primary care health center in order to address service gaps for seniors. Helping older adults living in the community is another priority. VillageCare provides assistance through an Adult Protective Services program, a Gatekeeper program that enlists neighborhood volunteers to identify at-risk individuals and a Neighborhood Naturally Occurring Retirement Community program, where VillageCare provides information and assistance to older adults living in the West Village NORC area. VillageCare Annual R eport


villagecare VillageCare rehabilitation Rehabilitation and nursing and Nursing center Center opens Opens With a wide and comprehensive range of home and community-based services established, replacement of Village Nursing Home was the one remaining major piece in the reconfiguration of VillageCare’s services. Over the past 15 years or so, as the preferences of older adults changed, the nature of care at Village Nursing Home was also transformed significantly. Fewer persons sought longer-term placement and more were looking for short-stay rehabilitation services. Admissions, which once numbered well under 100 annually, began to approach 1000 a year. In recognition of this, VillageCare’s board and staff envisioned a state-of-the-art skilled nursing facility to concentrate on meeting the need for post-hospital rehabilitation. This would be the capstone of the dramatically altered and readapted VillageCare continuum of care. After several years of design and construction the new VillageCare Rehabilitation and Nursing Center opened in December of 2010. This new 105-bed Center at 214 W. Houston Street mainly provides residential rehabilitation care for sub-acute patients. It also has offers palliative and end-of-life care. The VillageCare Rehabilitation and Nursing Center has about one-half the bed capacity of Village Nursing Home as a result of “right-




sizing” under a three-year, long-term-care reform demonstration grant that New York State awarded VillageCare in 2006. Under this program, the state’s Department of Health approved creation of new community options for VillageCare – Medicaid assisted living slots, in particular – in return for the reduction in skilled nursing home beds. As part of the reform program Village Care also revamped its short-term rehabilitation therapy services, doubling its short-stay care capacity to 80 beds and introducing electronic medical records (EMR) before transferring it to the new VillageCare Rehabilitation and Nursing Center. In a short time, this Center has became an important resource for patients who need post-hospital rehabilitative care. It has operated at or near capacity since opening. The Center completes the transition of VillageCare’s services for adults, primarily those who are older, from the traditional custodial nursing home role to serving individuals with greater clinical needs, who require shorter stays in a skilled nursing facility. With services expanded in the community, VillageCare has program options that can delay or even eliminate the need for traditional, longer-term residence in a nursing home.

The new Center seeks to present as much of a non-institutional feeling as possible. It has a welcoming lobby and each of its floors has common areas where patients and their visitors can meet in a relaxing setting. Patients may have their meals in dining areas located on each floor, which include self-serve hospitality food bars and staffed, full-service pantries. An outdoor bamboo garden is just outside the main lobby. This garden can be viewed from all the floors and has an adjacent meditation room. These spaces are designed to be places of calm and serenity for patients and visitors. There is also a rooftop garden with dramatic views of New York’s cityscape. The building’s architect was Perkins Eastman, a firm known for its senior living and health care design. Working with Perkins, VillageCare staff planned every detail in the Center, including colors, layout and signage, taking into account the latest research on how spaces can be designed to accommodate the needs of persons with impaired sight and hearing.




The Center’s rooftop garden provides dramatic views of New York’s cityscape. Staff of the VillageCare Rehabilitation and Nursing Center have been specially trained to enhance their ability to interact with patients. Using the concepts of a nationwide movement for improving care known as “Culture Change,” the new Center created a patient-centered model, where staff members work in non-traditional ways with those in their care and their families. The Center’s overall program responds to the changing demands of rehabilitating patients, such as providing greater flexibility in therapy scheduling and meals and offering access to the Internet. Respecting individual dignity and privacy, while accepting each patient on his or her own terms, are key values to VillageCare.



The Center is certified as a “green” facility, by LEED (Leadership in Energy and Environmental Design). It was designed and constructed with strategies to conserve energy, and water and to maintain indoor environmental quality. Many of the materials used in constructing the Center are sustainable resources. That is, they were either recycled or manufactured within 500 miles of New York City. The VillageCare Rehabilitation and Nursing Center is establishing itself as New York’s premier rehabilitation facility, meeting the care needs of the 21st Century with a state-of-the-art facility, a patient-friendly environment and an innovative program.


“Better Outcomes” at New Center Since receiving its first patients late in 2010, the VillageCare Rehabilitation and Nursing Center has proven to be a popular and welcome new asset for those who need short-stay care and by hospitals needing to send individuals to a post-acute care setting. Greg Westgate, who headed up VillageCare’s rehabilitation program starting in 2004, says that almost since its opening the new, state-of-the-art facility has been operating at capacity. “A lot more referrals” are coming from hospitals needing to send individuals to a post-acute care setting than had been the case with the short-stay program at the old Village Nursing Home, he said. One major differGreg Westgate with a rehabilitation patient. ence he sees, too, is that the program is now taking in individuals requiring a higher level of care, particularly orthopedic patients. “The intensity level has gone up,” Westgate said. The goal of the program is to help patients get better and more quickly. “We want to get the patient as independent as possible so they can go home sooner at a more independent level, reducing the possibility of rehospitalization,” he said. To get patients to that point, the staff at the VillageCare Rehabilitation and Nursing Center has received special training designed to urge patients start becoming self-sufficient as part of the rehabilitation program. The training, which was supported with a grant from the Samuels Foundation, primarily taught coaching techniques that encourage patients to do more things for themselves as part of their rehabilitation program. Westgate said that since the training was done, he has seen a major difference in how patients are faring in the program, and he sees results improving with “better outcomes.” “Patients are more functional, they have greater community mobility and there has been a significant increase in activities of daily living scores,” he said. Westgate says he also believes the environment of the new Center is more conducive to teamwork among the occupational and physical therapists. “There’s better cohesiveness and they are able to communicate a lot more,” he said. “We’re strengthened as a team,” Westgate said.




2010 — A Gr VillageCare is working to extend the benefits of the organization and its mission to as many persons as possible. In 2010, VillageCare served 12,048 unique individuals, up from 10,500 in 2009. The goal is to provide care and services to at least 15,000 persons annually by the end of 2015. In 2010, significant increases in persons served occurred at the VillageCare Health Center, the Community Case Management program, the Certified Home Health Agency (CHHA) and Rivington House (VillageCare’s nursing home for persons living with HIV/AIDS).




rowth Strategy

VillageCare is employing various strategies to serve more people. These include diversifying its referral sources especially as a result of the closing of St. Vincent’s hospital, which had been leading source of referrals. Partnering with other providers is also a key to serving more people. In 2010, Metropolitan Jewish Health System began to collaborate with VillageCare to provide palliative care at Rivington House. Beth Israel Medical Center has been a major source of referrals for VillageCare Rehabilitation and Nursing Center, the CHHA and Rivington House. Other external partnerships include: Help/PSI for Rivington House subacute care services; FEGS Health and Human Services System for mental health services for community residents identified by the Gatekeeper Program; Beth Israel for an admission information technology integration project, and New York University Medical Cen-

ter, including the Hospital for Joint Diseases and Rusk, for post-acute care referrals to VillageCare Rehabilitation and Nursing Center. Another significant partnership established in 2010 is with the North Shore-LIJ Hospital System to collocate an urgent care center at the site of the VillageCare Health Center in Chelsea. This undertaking is a joint response to gaps in services in the community that have arisen with the closure of St. Vincent’s. The VillageCare Health Center continues to provide primary care services during daytime hours Monday through Saturday, while the urgent care center is open during evening and nighttime hours, and on Sundays. This arrangement provides the community with vital primary care and urgent care services on a 24/7 basis.

VillageCare Annual R eport


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VillageCare Annual R eport


Financial Summary

VillageCare and Related Entities Consolidated Balance Sheet December 31, 2010 and 2009

Assets

2010

2009

Skilled Nursing Facilities - $56,073,391

Certified Home Health Current Assets Cash & Investments

$

Accounts Receivable

50,265,729 $

55,464,488

19,487,391

21,129,978

3,955,461

3,513,204

98,578,445

63,135,474

15,549,662

36,971,438

  (net of Allowance for Doubtful Accounts of

Day T

Long-Term Home H

  $7,875,682 in 2010 and $7,581,797 in 2009) Other Current Assets Fixed Assets   (net of Accumulated Depreciation and Amortization   of $87,856,666 in 2010 and $82,017,921 in 2009) Other Non-current Assets Total Assets

$ 187,836,688 $ 180,214,582

Liabilities and Net Assets Accounts Payable and Accrued Expenses

$

16,304,969 $

14,360,451

39,079,097

42,463,660

Current Portion of Mortgage and Other Long-Term Liabilities

33,437,162

3,457,161

Advance from Sale of Village Nursing Home

7,743,894

Due to Third Parties

Other Payables Total Current Liabilities

Total Liabilities

1,628,311

1,056,429

98,193,433

61,337,701

Restricted Total Unrestricted Net Assets Total Liabilities and Net Assets

Long-Term Home Hea

Day T

Depreciatio

41,434,218

73,792,185

$ 139,627,651 $ 135,129,886

New York

Net Assets Unrestricted

Certified Home Health

Ot

Long Term Liabilities Mortgage Payable / Other Long-term Liabilities

Skilled Nursing Facilities - $43,084,803

48,099,837

44,985,496

109,200

99,200

48,209,037

45,084,696

$ 187,836,688 $ 180,214,582


VillageCare is deeply committed to maintaining the fiscal viability and credibility of its programs. The organization makes prudent investments in new undertakings in order to meet community needs. It is through these measured risks that VillageCare forges new approaches to care and establishes new pathways for those who are served, demonstrating the effectiveness of these innovative methods to others, both at the state and provider levels.

Where funds come from

VillageCare and Related Entities Consolidated Statement of Activities December 31, 2010 and 2009

Revenues, Gains, and Other Support

2010

2009

56,073,391

$ 64,686,039

h Agency - $43,001,005 Skilled Nursing Facilities

Treatment Centers - $9,337,995

Health Care Program - $8,771,902 Other Revenues - $6,496,621

Day Treatment Centers

9,337,995

7,383,643

43,001,005

44,445,402

Case Management

4,187,792

3,272,021

Long-Term Home Health Care Program

8,771,902

8,338,098

Certified Home Health Agency

Senior Housing Case Management - $4,187,792 Senior Housing - $3,707,112 Grants and Contributions - $2,992,860 Total - $134,568,678

Grants & Contributions Other Revenues Total Revenues, Gains and Other Support

h Agency - $34,552,177

3,707,112

3,322,988

2,992,860

3,534,832

*6,496,621

**9,012,042

$ 134,568,678

$ 143,995,065

$ 43,084,803

$

Expenses Skilled Nursing Facilities

Where funds are spent

$

46,875,469

Day Treatment Centers

7,085,904

7,246,539

Certified Home Health Agency

34,552,177

35,235,029

8,925,915

7,969,329

4,040,043

2,972,355

Long-Term Home Health Care Program Case Management Senior Housing

2,111,309

1,915,989

Outreach Programs

3,525,855

3,907,581

Interest

3,121,645

2,883,843

ther - $16,363,697

Depreciation and Amortization

5,838,745

6,970,290

alth Care Program - $8,925,915

New York State Revenue Assessment

2,760,976

3,270,138

Other

16,363,697

16,163,237

$ 131,411,069

$ 135,409,799

3,157,609

8,585,266

(33,268)

1,592,423

3,124,341

10,177,689

45,084,696

34,907,007

$ 48,209,037

$ 45,084,696

Treatment Centers - $7,085,904

on and Amortization - $5,838,745 Case Management - $4,040,043 Outreach Programs - $3,525,855

Total Expenses Change in Net Assets before Other Changes Gain/(Loss) on Swap Agreement

Interest - $3,121,645

k State Revenue Assessment - $2,760,976 Senior Housing - $2,111,309 Total - $131,411,069

Change in Net Assets Net Assets - Beginning of Year Net Assets - End of Year * Includes unrealized gain on investment of $466,135 ** Includes unrealized gain on investment of $3,284,757


Supporting our community

2010 Total: $6,215,642

2010 Community Benefit

Certified Home Health Care Agency (coverage for the uninsured) $837,648 Rivington House (Uncompensated Care Program) $163,207 Senior Information - $84,374 Red Hook Community Center - $70,340 Adult Day Programs - $63,984 Rivington House (Other) - $39,320 Long-Term Home Health Care Program - $19,953 VillageCare at 46 and Ten - $11,264 Case Management - $10,471 Health Center - $2,047 Village Nursing Home (Other)- $4,857 Village Nursing Home (Medicaid Shortfall) $4,908,177

For 2010, bad debt totaled $467,850 across all VillageCare programs. Community benefit total does not include bad debt.

Meeting Needs Through Community Benefit Activities Each year, VillageCare pursues various initiatives and provides services for which the organization receives no reimbursement. Under the organization’s social accountability program many persons with low incomes receive care for which they cannot pay. Many of the persons served by VillageCare have relatively low incomes and high levels of need. VillageCare also recognizes that because there are gaps in services in the community, the needs of many individuals are not met. The organization seeks to address these gaps with initiatives for which there no, or only limited, external funding. In 2010, VillageCare’s unreimbursed community benefit activities totaled more than $6.2 million, with “bad debt” adding another $467,850.

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Medicaid Shortfall The largest community benefit contribution by VillageCare is making up the difference between what Medicaid pays providers and the actual cost of care. While Medicaid provides access to health care and long-term care for the poor, reimbursement rarely fully covers the expenses involved in providing quality care.

Charity Care VillageCare’s Certified Home Health Agency is committed to providing care and services for the uninsured and for those who lack resources of their own and do not qualify for government entitlements. VillageCare’s CHHA allocates two percent of its budget each year to this critical initiative. The VillageCare Health Center employs a sliding scale, using federal poverty guidelines, in order to make its services more available and accessible to the uninsured. Rivington House provides charity care through an uncompensated care program under the Hill-Burton Act, which requires that services be provided to individuals regardless of their ability to pay. Federal poverty guidelines are used to determine eligibility.

Information & Assistance Through a variety of community services, VillageCare has been a source of reliable information and help for persons living with HIV/AIDS, older adults and others. VillageCare provides information on community and government programs and helps individuals navigate the process of gaining access to entitlements and other services. In 2010, many of these efforts were directed toward the Red Hook community in Brooklyn and to the Manhattan community in and around Greenwich Village. VillageCare’s Long-Term Home Health Care Program also provided and distributed health care materials translated into Chinese.

Other Community Benefit Activities in 2010 » VillageCare’s Case Management program facilitates an MSM (Men having Sex with Men) Support Group that provides an opportunity for advocacy by the program and for follow-up to those who are HIV-positive, including many young men. » Staff at Village Nursing Home worked with youth volunteers – students from the Manhattan Occupational Training Center – to help them develop and improve their work and social skills, communication and time management. » Village Nursing Home sponsored a twice-monthly Alzheimer’s Support Group, open to family and friends of residents of the nursing home as well as to members of the community in general. » VillageCare at 46 & Ten, provided rent subsidies for residents in the state Enriched Housing Program. » The VillageCare Adult Day Health Center in the West Village offered a student clinical rotation to provide clinical observations and supervision to nursing and social work students. This was particularly aimed at improving student sensitivity to the senior population and to patients with disabilities. » VillageCare’s two AIDS Day Treatment centers participated in an organization-sponsored peer training and internship program to develop vocational and leadership skills that support peer education and outreach. Selected from among VillageCare’s programs, clients receive training and then work in outreach, helping unserved HIV-positive persons in the community to gain access to services and treatment, and to VillageCare programs. The day treatment centers also provide unreimbursed social and therapeutic recreation activities, designed to offer participants opportunities to develop their communication and socialization skills. » Rivington House each year offers a number of community services. In 2010, these activities included a conference on disease management and HIV for clinicians in New York and New Jersey, and community education on World AIDS Day.

VillageCare Annual R eport


The VillageCare Service Array Community Care With a comprehensive collection of community-based services, VillageCare affords those in need of chronic care services choices that enable patients and clients to receive the appropriate level of care in a setting that continues to promote their independence as much as possible. AIDS Day Treatment VillageCareâ&#x20AC;&#x2122;s AIDS Day Treatment Program, after it opened in 1988, served as a model for similar responses to the epidemic in other cities and communities in the nation. The organization today operates two centers, one in Chelsea and the other on the Lower East Side, providing an interdisciplinary, non-judgmental approach to care in order to help clients confront the many challenges of HIV infection. In addition, the centers offer support in addressing, mental health, substance abuse and other psychosocial problems, which are common among those with the disease that VillageCare serves. Community Case Management This program has developed close relationships in underserved areas, reaching out to some of the neediest persons living with HIV/AIDS in New York City. Case Management helps foster stability, independence and autonomy among those it serves. Through a referral caseload from Adult Protective Services, case managers also reach out to older adults who require oversight, care and support. Home Care Complete and comprehensive choices for at-home services are provided through VillageCare Home Care. At-home services range from intensive skilled nursing care and infusion services to personal care and escort services for persons requiring assistance getting to and from appointments and other community activities. Components of VillageCare Home Care include a Certified Home Health Agency, a Long-Term Home Health Care Program, and VillageCare Plus, Inc., a licensed home care agency. The Momentum Project Serving New York communities for more than a quartercentury, Momentum provides congregate meals, nutrition services and pantry bags for poor and homeless men and women living with HIV/AIDS. A nationally recognized model for the delivery of food and nutrition services, Momentum also serves to connect individuals to HIV services and treatment. 16

VillageCare Adult Day Health Center Located in the West Village, this free-standing, modern center promotes comfort, safety and independence among older adults with a complete range of nursing, nutrition, care management and rehabilitation services, along with social activities. VillageCareâ&#x20AC;&#x2122;s Community Services


VillageCare Health Center Conveniently located in Chelsea, this primary care facility is state licensed as a diagnostic and treatment center, providing adult medical services and dental care in an all-inclusive and coordinated fashion. With grants from the state’s AIDS Institute and the U.S. Centers for Disease Control and Prevention, the Center has undertaken a three-year care coordination initiative. The goal is to ensure continuity of care, promote self-sufficiency and enhance quality of life. With this grant financing, the Health Center expanded its professional staff to help HIV patients keep appointments, understand their illness and treatment, communicate with their various health providers, improve treatment adherence and practice sound health behaviors. The grants established a workable “medical home” at the Health Center, which has been designated a Level 1 Patient-Centered Medical Home by the National Committee for Quality Assurance (NCQA).

Residential Care VillageCare’s residential services are designed to help individuals live the best they can, while encouraging better health, restoration, rehabilitation and well-being. Rivington House – The Nicholas A. Rango Health Care Facility Clinical services and skilled nursing care are provided in an encouraging and supportive residential setting for persons living with HIV/AIDS. Rivington House is New York City’s only free-standing nursing home built specifically to respond to the needs of persons with AIDS who require critical, ongoing care. VillageCare at 46 & Ten This contemporary senior living community is located in the West Side’s Clinton neighborhood. VillageCare at 46 & Ten offers independent living with the availability of various support services for those who need them, and a Medicaid Assisted Living Program (ALP), meeting the needs of persons who might otherwise have to enter nursing home care.

for Seniors program operates out of this center, providing mental health outreach, expanded Neighborhood Naturally Occurring Retirement Community (NNORC) operations and information and referral services. VillageCare’s Gatekeeper Program enlists volunteers in the community to help identify at-risk seniors who may need help with activities of daily living.

VillageCare Rehabilitation and Nursing Center This new state-of-the-art residential care facility offers skilled nursing care concentrating on short-stay, postacute rehabilitation and recovery. Getting people back home and functioning well in the community is the overarching goal at the Center.

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Enhancing Villagecare

Quality VillageCare is dedicated to providing care and services that enable those being served to have access to quality health and long-term care. The organization has engaged in Quality Improvement strategic initiatives over the past decade in efforts to create care that is effective, accessible, flexible and responsive to individual needs. As government funding shrinks, particularly in Medaid, delivering care that is appropriate and efficient takes on even greater importance. In 2010, VillageCare put in place Quality/Business Process Improvement initiatives that include cross-program and cross-population tracking of individuals to help measure care and performance. This ongoing undertaking includes, for example, monitoring adherence to treatments reducing hospitalizations and rehospitalizations. It encourages internal referrals among the various VillageCare entities in order to improve care coordination. Another initiative across programs is the ongoing monitoring of heath risks such as diabetes and heart disease. Patient/client satisfaction is a key measure of quality. Patients volunteer information about the care they receive in surveys that use validated instruments. Program administrators share the results of surveys with their management teams, which develop ways to improve results. The staff at VillageCare is skilled, compassionate and responsive to patient/client needs. Employees who are committed to the organization and its mission are essential to achieving high-quality care. The organization surveys employeesâ&#x20AC;&#x2122; satisfaction annually to learn more about their needs and respond to problems.

Leadership VillageCare has traditionally sought to provide leadership in advocating for responses to the health care needs of those who are poor and uninsured, particularly in the area of long-term care services for older adults and persons living with HIV/AIDS. VillageCare staff participate in discussions with policymakers at the city, state and federal levels about the scope and character of services for those populations. The organization works with other community groups in seeking support for programs that address needs and service gaps. VillageCare staff are encouraged to take leadership roles in the communities the organization serves, as well as with statewide associations and other advocacy groups. 18

ic-


VillageCare’s annual Tulips & Pansies - The Headdress Affair, a runway show that brings together prestigious fashion and floral designers to create elaborate headdresses. This event raises funds and awareness for VillageCare’s HIV/AIDS services.

Fundraising Support In 2010, The VillageCare Foundation and the organization’s Office of Development continued to expand the donor base and to attain important financial support from individuals, foundations and corporations, as well as to obtain funding through a number of government grants. Privately raised funds are essential to the continued financial health of VillageCare, providing resources to continue important services that have faced curtailment because of governmental budget cuts, particularly at the state level. Forty-five percent of private funds raised by the Foundation in 2010 came from events, primarily the two fundraising galas – Tulips & Pansies in the spring, and Legends of the Village in the fall – as well as an annual St. Patrick’s Day gathering. Another 31 percent of funds raised to support VillageCare came from individual donors. Foundation grants provided another 19 percent, and corporate gifts added 5 percent to funds from private sources. While the majority of donors reside in the tri-state area, contributors to The VillageCare Foundation are spread across 21 states and 234 zip codes.

VillageCare Annual R eport


Donors Through the support of corporations and foundations and the generosity of individual donors, VillageCare receives considerable assistance each year in its efforts to respond to community needs and to expand the organization’s reach. These gifts help make sure that VillageCare can continue its innovative pursuit of services for older adults and persons living with HIV/AIDS that provide high quality care.

Giving Level $100,000 +

Ms. Diane von Furstenberg Public Health Solutions William Morris Agency, Inc.

$20,000 - $50,000

Black Leadership Commission on AIDS of New York City BlackRock Fan Fox and Leslie R. Samuels Foundation M • A • C AIDS Fund Wilder Green Fund Mr. David H. Sidwell

$10,000 - $19,999

Bank of America The Camps Group Mrs. Barbara Gottlieb and Mr. Milton Gottlieb H. van Ameringen Foundation Morgan Stanley & Co., Inc. New York University Office of Government & Community Affairs Omnicare, Inc. Pharmaceutical Research and Manufacturers of America J. T. Tai & Company Foundation, Inc

$1,500 - $2,499

Alexander Infusion, LLC d/b/a Avanti Health Care Services Ms. Jane Allison Andron Construction Corp. Mr. John W. Behre Broadway Cares/Equity Fights AIDS Clearview Festival Production Continuum Health Partners Coty Employee Benefit Solutions, Inc. Evercare New York, Inc. Gay Men’s Health Crisis, Inc. Mr. Peter M. Gottlieb and Mrs. Roberta Gottlieb Dr. Jessie Gruman Marco Martelli Associates, Inc. Newmark Knight Frank North Shore - LIJ Health System Perkins Eastman Architects, P.C. The Philanthropic Collaborative Prime Retail Property Management, LLC Ms. Ariana Rockefeller

AKF Group LLC Amida Care Inc. Ms. Kathleen S. Andersen Bedford Barrow Commerce Block Association Bendiner & Schlesinger, Inc. Ms. Elizabeth Butson Ms. Kristie DeKoker Mr. and Mrs. Sanjay Dutt The Fifth Avenue Presbyterian Church Hamilton Cavanaugh & Associates HELP/PSI Imperial Court of NY Mr. Kenneth Levien M & M Sanitation Ms. Glenna R. Michaels Mrs. Caroline Persell and Mr. Charles Persell R.G. Psychological Services, P.C. Mr. Richard V. Robilotti Roche Laboratories Incorporated The Estate of Mr. Salvatore Saraceno Ms. Nancy S. Schwartz-Weinstock and Mr. Stephen Weinstock Stonebridge Medical Mr. David Tavares Tio Pepe Restaurant Phil Zwickler Charitable & Memorial Foundation

$2,500 - $4,999

$1,000 - $1,499

$5,000 - $9,999

1199 SEIU United Healthcare Workers East Ms. Eleanor S. Applewhaite Mr. Bernard B. Beal Continuing Care Leadership Coalition

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Cortel Business Solutions D&J Ambulette Service Mr. Robert F. Dall Mrs. Emma DeVito and Mr. Robert DeVito Ms. Joanne D. Flanagan Dr. Daniel M. Fox HealthPro Management Services, LLC Heart to Heart Home Care Hirschen, Singer & Epstein LLP The Johnson Foundation Mr. Richard Kearns Dr. Lambert N. King Loeb & Troper C.P.A. MetLife Foundation Volunteer Project Fund Mrs. Kristin M. Miller New York University Medical Center Ms. Patricia M. Owens Precision Health Inc. Dr. Leroy Sharer Mr. Kenneth K. J. Stewart Tibotec Therapeutics

Mr. David Beer Mrs. Melody Di Piazza and Mr. Samuel Di Piazza, Jr. Mr. and Mrs. John Fabian Florida Atlantic University


Ms. Sandy D. Freeland Mr. and Mrs. Stephen Friedman GACE Mrs. Linda Ganim and Mr. Louis J. Ganim Ms. Lisa Garay Ms. Roberta Greene Greenwich Village Funeral Home Ms. Elisabeth Horrell I.S. 318 Kohl Corporate Offices The Litwin Foundation, Inc. Mr. Darren Manelski Manolo Blahnik USA, LTD. Mr. Michael Mazier Medstar Surgical & Breathing Mr. Michael Merenda Metzger- Price Fund Inc. Parker Jewish Geriatric Center Ms. Lisa Perry Petno Restaurant Inc. - Gaetana’s Mr. Matthew Principe Mr. Nicolas Rossetti Ms. Allison Silvers Smart Design Mr. Joseph Tringali

$500 - $999

Ms. Angie Aguilera Aristeia Metro Inc. Armstrong World Industries, Inc. Ms. Marie Bartone Belden Brick Sales & Service, Inc. Mrs. Anne Murphy Bence and Mr. Arthur R. Bence Ms. Frieda Bradlow Mrs. Theresa Brown and Mr. Joseph Brown Mr. John Chappell Dr. and Mrs. Herbert Chase Mr. Stan Church Dr. Marion Cohen and Dr. Stanley Cohen Common Cents New York, Inc. Community Foundation of New Jersey CS Services Dashal 20, LLC Ms. Susan DiMotta Duke’s East 19th Restaurant, LTD. Mrs. Sonya Dunham and Mr. William Dunham Eastern Airlines Manhattan Silverliners Easton Contract Interiors LLC Empire Strategic Planning Far West Tenth Street Block Association Mr. Matthew Fenster Mr. David Finkelstein Mr. and Mrs. Stephen E. Fischer Forbo Linoleum Inc. Rev. James Gardiner S.A. GDC Medical Electronics Ms. Jocelyn Gerenia-Pajares Mr. and Mrs. George A. Goss III Mr. David Gourley Dr. and Mrs. Cono M. Grasso

HealthTrac, Inc. Mr. and Mrs. Donall Healy Ms. Molly Heines and Mr. Thomas Moloney J.P.G. LLC Mrs. Paulette Bogan-Johnston and Mr. Charles Johnston Mr. Vernon Jordan Dr. and Mrs. Norman Kahn Mr. Michael Kazam Kingsway Technical Services Rev. Edward G. Lambro Ms. Tiffany P. Le The Martin R. Lewis Charitable Foundation, Inc. Mr. Harry Lines Marymount School of New York Ms. Claudette Mayer Mr. Daniel McCarthy Medline Industries, Inc. Michael Halebian & Co. Inc. Ms. Mary Middleton MJR Consulting Ms. Mary A. Mullin Mr. Edward J. North Nouveau Elevator Industries, Inc. Ms. Carol R. Novak Mr. Olanrewaju Olabisi Mr. Robert Pascale Ms. Maria Passannante Derr Mrs. Carol Pittelman and Mr. Ira Pittelman Ms. Laurie F. Podolsky Mr. Neil Pollack Proskauer Rose LLP Renaissance Building Products, Inc. Response Personnel, Inc. Mr. Raymond Riordan Mr. Timothy Rivetti Rock It Science Solutions, Inc. Mr. Marc D. Rodriguez Mr. Steve Rudinger Mrs. Rocio Sanz and Mr. Geminiano Sanz Ambassador and Mrs. Robert Shafer Shannon Group Mrs. Eve Shapiro and Mr. Jack Shapiro Mr. and Mrs. Barry Silberman Mrs. Irene Soroka Dr. Sheree Starrett Mr. Jack Taylor The Place Mr. Francis Timoney Tracy Reese Designs Inc Ms. Doris Travis Trinity Baptist Church United Home Care Mr. Robert Van Vleet Mr. Paul D. Vitale Mr. John Walsh Mrs. Justine Wanat Mrs. Sally Webb and Mr. Arthur Y. Webb Ms. Patricia Whaley Whitermore, Inc. William F. Ryan Community Health Center Mr. and Mrs. Richard N. Winfield

21


$100 - $499

Advantage Benefits Consultants, Inc. Ms. Elaine A. Anderson Mrs. Barbara Andolsen Ms. Catherine Antonetz Ms. Dinna Avena Mrs. Rebecca Bakunin Mrs. Ann C. Batson and Mr. Arthur W. Batson Mrs. Judy Belkin and Mr. David Belkin Mrs. Carolyn Bennett Mr. Richard Bennett and Mr. Jeffrey Berns Ms. Sarah K. Bentley Mr. Jerome E. Biga Ms. Jean M. Blair Mr. Michael J. Bobrowski Mr. David Borland Mr. Watson Bosler Ms. Elizabeth Brown Dr. and Mrs. Robert Brown Mrs. Flora I. Bryant Mr. Jon Bryant Ms. Lucille Buddensick Mr. and Mrs. David Burgin Ms. Alison Burke Ms. Mary A. Butte Mr. Roberto Camacho Advantage Benefits Consultants, Inc. Dr. Peter Carmel Mr. Antonio Carosi Ms. Barbara Carter Ms. Francine B. Cecere Center for Student Missions Dr. Sing Chan Mr. Frederick S. Clark Mr. Morton N. Cohen Ms. Lynn J. Corwin Ms. Nellie P. Crescio Mr. David J. Crimmins Bishop Manuel Cruz Mr. and Mrs. James F. Cullen Mr. James P. Cullen Rev. John S. Damm Mr. and Mrs. Roy Daniels DaySpring Communications Mr. John Decina Depalino Restaurant Corp. d/b/a City Crab & Seafood Pastor Amandus Derr Mr. and Mrs. Thomas DeVito Ms. Anneris Diaz Ms. Rose Dobrof Rev. Tom Dorsey Rev. John P. Duffell Mr. Roy R. Eddey Empire Care Inc. Mr. Lawrence G. Farley Ms. Margo Feiden Ms. Nancy Feldman Ms. Nancy Ferrara Fidelity Charitable Gift Fund First Quality Fiveboro Printing & Supplies David and Flo Flaxman Mrs. Cindy Fleisher and Mr. Richard Fleisher Mr. Fred H. Forrest

22

Mr. Harrison Fox Fresh & Tasty Baked Products, LLC Mr. Richard Fried Mr. Stephen R. Frost Mr. and Mrs. Lawrence Fruchter G & G Duct Cleaning, Inc. Mr. Thomas Gamello Mr. Timothy R. Gay Mrs. Barbara Geist and Mr. Herman Geist Ms. Jane W. Gladson The Hon. Deborah Glick Mrs. Janet Goldberg Ms. Dorothy Goldman Mr. and Mrs. Robert Goldman Ms. Caryl Goldsmith Ms. Lesley Gore Ms. Elaine Graham Ms. Barbara Gramann Greenwich Village - Chelsea Chamber of Commerce Guardian Consulting Mrs. Suzanne Klein Haber and Mr. Atzmon Haber Ms. Jo Hamilton Mrs. Joy Handeman and Mr. Rick Handelman Mrs. Kathryn Hanson and Mr. Erik Hanson Health Management Consulting Mr. Andrew Hearn Ms. Dorothy Hickey Ms. Susan Murcko and Mr. Michael Hill Mr. Christopher Hollinger Mr. and Mrs. Kirk Hollingsworth Mrs. Rita Horbar and Mr. Stanley Horbar Housing Works Mr. Christopher Hyland International Business Machines Co J. Ryan & Associates James Kelliher Fund of Stonewall Community Foundation Mr. Bruce Johnson Ms. Toni H. Jones Mr. Anthony Juliano Ms. Jeanne Kalinoski Morley and Mary Ellen Kaye Dr. Joan A. Kedziora Mr. Paul Kennedy Mrs. Dorothy Kenner Mrs. Irene C. Kenney Ms. Katherine Kenny C.L. King & Associates Ms. Carol Kizziah Ms. Dorothy Wallace Klein Mr. Ulrike Klopfer Mr. George La Neve Mr. Leonard G. Lambert Langan Las Chicas Locas, LLC Mr. James Leary Ms. Millicent A. LeCount Mrs. Charlotte Leffler and Mr. Marvin Leffler Mr. Andrew Lerner Mr. Thomas J. Levy Ms. Sandra Lewin Mr. Stuart Lewis Mr. Joseph Lliso Locicero and Tan, Inc. Mrs. Katherine L. Lopez and Mr. Frank W. Lopez


Ms. Dee Loring Mrs. Barbara Lusen Ms. Eileen Lynch-Hawkins Mr. John P. MacBean Ms. Patricia Malkin Ms. Susan Marcus Mr. Burton Mayerson Mr. Michael Mazier Mr. Michael P. McCarthy Dr. Margaret M. McConnell Ms. Sharon McCudden Ms. Monica M. McGinley McKinney Welding Supply Co., Inc. Mega Staffing Ms. Harriet R. Meiss Mendon Truck Leasing & Rental Mr. James Mennen Mrs. Carolyn Meyer and Mr. Joseph Meyer Mr. John J. Miceli Ms. Mary Michaud Ms. Catherine Miller Mr. Andrew Mirer Ms. Regina Molinelli Mrs. Yuisa Montanez Morton Street Block Association Mr. Paul Moses & Mrs. Maureen Moses Mrs. Dianne T. Murray and Mr. Edward T. Murray Mr. John Muscianisi Mr. Eric Myers Mrs. Dorothy Nelsen-Gille New York AIDS Coalition New York Life Insurance Mr. Maury Newburger Ms. Laurie Newman Ms. Allison Nidetz Ms. Kathleen Nokes Ms. Agnes F. Nolan Ms. Sherry Norris and Mr. John Bauman Not Home Alone Project Mr. Eric Oatman Ms. Valerie A. O’Donnell Mr. Frank J. Oldham, Jr. Organization of Staff Analysts Mr. Lawrence O’Toole Ms. Frances Pandolfi Ms. Nancy L. Pasley Mr. and Mrs. Michael J. Pederson Dr. and Mrs. Kenneth Peelle Dr. Karl H. Perzin Mr. Lawrence Peters Mr. Robert L. Piegdon Ms. Susan Pikitch and Mr. Michael Giobbe Mr. Emanuel Pinto Mr. and Mrs. Leonard Polaner Mr. Edward Pouzar Mr. Ralph Price Mr. Ernest Raab Mrs. Mary Radsch and Mr. Robert Radsch Redden Funeral Home Inc. Ms. Ann Taylor Reed Rev. Héctor E. Ribone Ms. Anne M. Riccitelli Ms. Theresa M. Rochford Roho Group Royal Health Care Services Mr. Joseph Ruscitelli

Mr. Donn Russell Mr. Giovanni C. Russo Dr. Peter B. Saadeh Mr. and Mrs. Peter Samuels San Sebastian Enterprise, LTD Mr. Charles J. Scardino Dr. Michael Schulder Mr. Harvey Schussler Mr. Rob Scuka Ms. Can Seker Mr. Frank Shanbacker Mr. Kevin Shay Ms. Margaret McKeever Sheerer Mr. and Mrs. Jesse Shereff Mr. and Mrs. David M. Sherman Ms. Carol Nadell and Mr. Arnold Siskin Mr. Kevin Slavin Ms. Susan Smith Mr. and Mrs. Robert Spencer Mr. Golf Srithamrong Ms. Elaine Stein Ms. Marcy M. Stein Mr. Eric Stenshoel Ms. Kathleen M. Taylor Theodora Design LTD. Mr. Daniel W. Tietz Ms. Alexis Tobin Mr. Robert Topp TPC Associates, Inc. Mr. Luther S. Travis Hon. Robert S. Trentlyon Mr. Philippe Trouve Mr. Mish Tworkowski Mr. Craig Urquhart Mr. Emilio Valdes Mr. Philip Vasquez Volare Restaurant Mr. Edward Wagner Mr. Max Weintraub Mr. Gregory Westgate Ms. Ruby Whitfield Mr. Roger C. Wilson Ms. Sarah Wilson Mr. Douglas Wirth Ms. Jessica Wolvek Mr. Arthur N. Wright Mr. Osmay F. Yalis Young Adult Institute, Inc. Ms. Jan Zimmerman Dr. Robert Zorowitz

Organizations matching individual gifts AllianceBernstein Fannie Mae GE Foundation Milbank Memorial Fund The Prudential Foundation

VillageCare Annual R eport


Leadership Emma DeVito President and Chief Executive Officer Lucille Buddensick Senior Administrator Residential Care Angela DeGennaro Senior Administrator Home Care Michael DellaVilla Managing Director Information Technology Sanjay Dutt Chief Administrative Officer/ Chief Financial Officer Sandy D. Freeland Administrator Rivington House Louis J. Ganim Vice President Corporate Communications

Patricia McGrann Administrator VillageCare Rehabilitation and Nursing Center Matthew Principe Vice President Human Resources Nicolas Rossetti Administrator VillageCare Health Center and Employee Health Services Nancy Schwartz-Weinstock General Counsel and Vice-President Legal Affairs Allison Silvers Director Strategic Planning

Lisa Garay Chief Operating Officer

Ken Stewart Administrator Community Case Management

Jocelyn Gerania-Pajeres Vice President Finance

David Tavares Director Business Development

Suzanne Haber Corporate Internal Auditor and Compliance Officer

Jan Zimmerman Administrator Community Services, AIDS Day Programs and The Momentum Project

Judith Lachmanowitz Administrator VillageCare at 46 & Ten

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Matthew Lesieur Director Public Policy


RESIDENTIAL CARE

COMMUNITY CARE

Rivington House The Nicholas A. Rango Health Care Facility 45 Rivington Street New York, New York 10002 Tel: 212.477.3100 Fax:212.477.3121

Adult Day Health Center 644 Greenwich Street New York, New York 10014 Tel: 212.337.5870 Fax:212.337.5899

VillageCare at 46 & Ten 510 West 46th Street New York, New York 10036 Tel: 212.977.4600 Fax:212.977.4848 www.46and10village.org VillageCare Rehabilitation and Nursing Center 214 W. Houston Street New York, New York 10014 Tel: 212.337.9400 Fax:212.255.9459

Long-Term Home Health Care Program 112 Charles Street New York, New York 10014 Tel: 212.337.5640 Fax: 212.366.6516

Adult Protective Services 220 West 26th Street New York, New York 10001 Tel: 212.337.5741

The Momentum Project 322 Eighth Avenue New York, New York 10001 Tel: 212.691.8100 Fax:212.691.2960 www.themomentumproject.org

AIDS Day Treatment » 121B West 20th Street New York, New York 10011 Tel: 212.337.9220 Fax:212.633.6587 » 45 Rivington Street New York, New York 10002 Tel: 212.539.6450 Fax: 212.539.6455

Village Care Plus, Inc Licensed Home Care 154 Christopher Street New York, New York 10014 Tel: 212.337.5730 Fax:212.366.1177

Certified Home Health Agency 112 Charles Street New York, New York 10014 Tel: 212.337.5611 Fax:212.366.5317

VillageCare Health Center 121A West 20th Street New York, New York 10011 Tel: 212.337.9290 Fax: 212.337.9275

Community Case Management 112 Charles Street New York, New York 10014 Tel: 212.337.5705 Fax:212.337.5759 Community Services for Seniors (including NNORC, Senior Information, Gatekeeper) 644 Greenwich Street New York, New York 10014 Tel: 212.337.5870 Fax:212.337.5899

ADMINISTRATIVE LOCATIONS Corporate Office 154 Christopher Street, 1st Fl. New York, New York 10014 Tel: 212.337.5600 Fax: 212. 366.5528

The VillageCare Foundation 154 Christopher Street New York, New York 10014 Tel: 212.337.5743 Fax:212.337.5609 www.villagecare.org E-mail: info@villagecare.org


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