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sce-PublicAdmin.uwm.edu

- Public Administration Participant

“Everything I learned in class will come in handy in the future!”

Certificate in Public Administration School of Continuing Education

Keycode: WPDF Message Code: FB-42-12-W

Summer 2012

Please mail this page, after filling in your email address, to the return address listed above.

My email address is: _______________________

RETURN SERVICE REQUESTED

161 West Wisconsin Ave., Ste. 6000 Milwaukee, WI 53203-2602

Milwaukee, WI Permit No. 864

PAID

Nonprofit Organization U.S. Postage

sce-PublicAdmin.uwm.edu

Certificate in Public Administration • Budgeting Basics • Understanding Laws

• Improving Quality • Thinking Critically

• Increasing Communication • Leveraging Social Media

School of Continuing Education

Summer 2012


Earn a Certificate in Public Administration Students in the Certificate in Public Administration program are supervisors, managers and administrators as well as those seeking promotion to those positions. Core workshops and electives enhance analytic capabilities and skills in managing a range of public and nonprofit services, including elected office, public works, social services, health and public safety. No college level requirements are needed to enroll in the Certificate in program. Successful Certificate candidates are required to complete all core and elective workshops finishing with a total of 150 training hours. The five required core workshops provide the foundation for understanding decisionmaking and supervision processes critical to skilled, proactive management.

The core workshops (48 training hours) are: Leadership (6 hours) Personnel Management Overview (12 hours) Budgeting (12 hours) Supervision Practices (12 hours) Information Management (6 hours)

Elective workshops (102 training hours) are more narrowly focused to help you build skills related to specific managerial issues and functions. Each quarter, you can choose from among a wide variety of electives. Generally, 17 one-day electives, in addition to the five core workshops, satisfy Certificate requirements. To enroll in the program, simply register for one or more of the workshops, which puts you on the path to the Certificate. We automatically track your progress.

Note: Maximum enrollment for all workshops is 20.

Budgeting Basics for Public Managers Workshop No. 7310-4100 Focus on pre-budget program planning as an annual process that translates policy objectives into fiscal terms. Learn the elements of effective pre-budget planning and how it differs according to type of management values held in the organization. Class discussion and case examples link multiyear planning and annual budgeting.

Michael J. Daun, MPA, is currently Deputy Comptroller for the City of Milwaukee. He is responsible for the day-to-day operations and responsibilities of the Comptroller's Office. As the Chief Financial Officer of the City, the Comptroller's Office is responsible for the City accounting, financial reporting, payroll, debt management, audit and revenue budgeting. Daun also performs capital investment analysis for proposed City economic development projects.

Wed.-Thu., May 2-3, 8:30am-3pm Fee: $330 (includes networking lunch) CEUs: 1.2

Productivity & Quality Improvement Workshop No. 7310-4120 Examine the steps, processes and procedures necessary to ensure quality assurance of the products and services your agency provides. Analyze each of the steps: definition, development, implementation and change management, monitoring and documentation using examples from your own agency.

Guion VanRensselaer is the Organizational Improvement Specialist for the City of

Now Available! Online Electives

• Stress, Health and Productivity • Strategies to Defuse Explosive Situations

Madison. His work focuses on leadership development, performance measurement, and citizen research. A graduate of UW-Madison with a background in adult education, he helped develop Madison's Framework for Excellence (a system for review and improvement of organizational performance). Recently, he led a project to identify strategic goals for the City of Madison and link them with success indicators.

Wed., May 16, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

Visit sce-PublicAdmin.uwm.edu for more details.

sce-PublicAdmin.uwm.edu


Earn a Certificate in Public Administration Students in the Certificate in Public Administration program are supervisors, managers and administrators as well as those seeking promotion to those positions. Core workshops and electives enhance analytic capabilities and skills in managing a range of public and nonprofit services, including elected office, public works, social services, health and public safety. No college level requirements are needed to enroll in the Certificate in program. Successful Certificate candidates are required to complete all core and elective workshops finishing with a total of 150 training hours. The five required core workshops provide the foundation for understanding decisionmaking and supervision processes critical to skilled, proactive management.

The core workshops (48 training hours) are: Leadership (6 hours) Personnel Management Overview (12 hours) Budgeting (12 hours) Supervision Practices (12 hours) Information Management (6 hours)

Elective workshops (102 training hours) are more narrowly focused to help you build skills related to specific managerial issues and functions. Each quarter, you can choose from among a wide variety of electives. Generally, 17 one-day electives, in addition to the five core workshops, satisfy Certificate requirements. To enroll in the program, simply register for one or more of the workshops, which puts you on the path to the Certificate. We automatically track your progress.

Note: Maximum enrollment for all workshops is 20.

Budgeting Basics for Public Managers Workshop No. 7310-4100 Focus on pre-budget program planning as an annual process that translates policy objectives into fiscal terms. Learn the elements of effective pre-budget planning and how it differs according to type of management values held in the organization. Class discussion and case examples link multiyear planning and annual budgeting.

Michael J. Daun, MPA, is currently Deputy Comptroller for the City of Milwaukee. He is responsible for the day-to-day operations and responsibilities of the Comptroller's Office. As the Chief Financial Officer of the City, the Comptroller's Office is responsible for the City accounting, financial reporting, payroll, debt management, audit and revenue budgeting. Daun also performs capital investment analysis for proposed City economic development projects.

Wed.-Thu., May 2-3, 8:30am-3pm Fee: $330 (includes networking lunch) CEUs: 1.2

Productivity & Quality Improvement Workshop No. 7310-4120 Examine the steps, processes and procedures necessary to ensure quality assurance of the products and services your agency provides. Analyze each of the steps: definition, development, implementation and change management, monitoring and documentation using examples from your own agency.

Guion VanRensselaer is the Organizational Improvement Specialist for the City of

Now Available! Online Electives

• Stress, Health and Productivity • Strategies to Defuse Explosive Situations

Madison. His work focuses on leadership development, performance measurement, and citizen research. A graduate of UW-Madison with a background in adult education, he helped develop Madison's Framework for Excellence (a system for review and improvement of organizational performance). Recently, he led a project to identify strategic goals for the City of Madison and link them with success indicators.

Wed., May 16, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

Visit sce-PublicAdmin.uwm.edu for more details.

sce-PublicAdmin.uwm.edu


Employment Law Workshop No. 7310-4200 The maze of current laws protecting employee rights in the workplace can be very confusing and intimidating to managers who aren't lawyers. Learn state and federal employment laws that affect every day decision-making for managers and supervisors.

Jerry Scott has worked in Human Resources and Employment law for over 18 years. Currently he is Human Resources Affirmative Action Officer for the City of Racine. Scott has done Human Resources and labor relations work for Eastern Airlines and Midwest Airlines. He is an adjunct faculty member for Cardinal Stritch University's College of Business. Scott has held Human Resources and Employment Law seminars for the University of Wisconsin, Parkside, and Madison campuses, Marquette University and the Medical College of Wisconsin.

Wed., June 6, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

Building Critical Thinking Skills in Today's Public Manager Workshop No. 7310-4210 Gain techniques that will assist you and your team in the critical thinking process. Explore the fundamentals of becoming a more critical thinker as well as promoting skills in others.

Presenting Yourself to One or Many Workshop No. 7310-4220 Presentation skills are a must have for today's public manager! The ability to effectively present yourself orally is an essential skill for you as a manager. This workshop will give you tips to strengthen that skill in various environments. You will discuss how to use everyday situations, such as a one-on-one conversation or a routine meeting, to enhance your personal presence. You will explore and practice techniques to improve your formal presentations and media interviews.

Donna Shepard is a Certified Diversity Practitioner and owner of "TouchPointe" Coaching. She has over 10 years of experience in training, development and employee relations, and has managed global and domestic project assignments for fortune 500 organizations in the areas of diversity management, mentoring, organizational effectiveness, staffing, retention and sexual harassment.

Wed., July 18, 8:30am-3pm –– Early Bird: $150 (register by July 6) Fee: $165 (includes networking lunch) CEUs: 0.6

Communication Do's and Don'ts Workshop No. 7310-4230 Get the tools to inform, educate and stimulate your audience to action. It does not matter if your audience is one person, a department or an entire city. Learn the techniques practiced by master communicators so that you can gain better understanding and cooperation. Lessons apply to both written and oral communication.

Shirley Bufford BS, MA has worked within the public and nonprofit sectors for over 20 years. Currently Bufford serves as the unit leader of the Community and Professional Development Unit within UWM's School of Continuing Education. Bufford directs the programming activities within the Governmental Affairs department in addition to leading workshops on Organizational Development, Change Management, Stress & Time Management and Critical Thinking Skills Development. She has developed and presented topics to a local, national and international audiences.

Wed., June 20, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

sce-PublicAdmin.uwm.edu

Al Guyant has trained thousands of people from government agencies on handling difficult people, public speaking, meeting management, quality improvement, writing skills, consumer negotiation and collaboration. He has more than 17 years experience in consumer affairs and public information with the Wisconsin Public Service Commission and other government agencies.

Wed., Aug. 1, 8:30am-3pm –– Early Bird: $150 (register by July 20) Fee: $165 (includes networking lunch) CEUs: 0.6


Employment Law Workshop No. 7310-4200 The maze of current laws protecting employee rights in the workplace can be very confusing and intimidating to managers who aren't lawyers. Learn state and federal employment laws that affect every day decision-making for managers and supervisors.

Jerry Scott has worked in Human Resources and Employment law for over 18 years. Currently he is Human Resources Affirmative Action Officer for the City of Racine. Scott has done Human Resources and labor relations work for Eastern Airlines and Midwest Airlines. He is an adjunct faculty member for Cardinal Stritch University's College of Business. Scott has held Human Resources and Employment Law seminars for the University of Wisconsin, Parkside, and Madison campuses, Marquette University and the Medical College of Wisconsin.

Wed., June 6, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

Building Critical Thinking Skills in Today's Public Manager Workshop No. 7310-4210 Gain techniques that will assist you and your team in the critical thinking process. Explore the fundamentals of becoming a more critical thinker as well as promoting skills in others.

Presenting Yourself to One or Many Workshop No. 7310-4220 Presentation skills are a must have for today's public manager! The ability to effectively present yourself orally is an essential skill for you as a manager. This workshop will give you tips to strengthen that skill in various environments. You will discuss how to use everyday situations, such as a one-on-one conversation or a routine meeting, to enhance your personal presence. You will explore and practice techniques to improve your formal presentations and media interviews.

Donna Shepard is a Certified Diversity Practitioner and owner of "TouchPointe" Coaching. She has over 10 years of experience in training, development and employee relations, and has managed global and domestic project assignments for fortune 500 organizations in the areas of diversity management, mentoring, organizational effectiveness, staffing, retention and sexual harassment.

Wed., July 18, 8:30am-3pm –– Early Bird: $150 (register by July 6) Fee: $165 (includes networking lunch) CEUs: 0.6

Communication Do's and Don'ts Workshop No. 7310-4230 Get the tools to inform, educate and stimulate your audience to action. It does not matter if your audience is one person, a department or an entire city. Learn the techniques practiced by master communicators so that you can gain better understanding and cooperation. Lessons apply to both written and oral communication.

Shirley Bufford BS, MA has worked within the public and nonprofit sectors for over 20 years. Currently Bufford serves as the unit leader of the Community and Professional Development Unit within UWM's School of Continuing Education. Bufford directs the programming activities within the Governmental Affairs department in addition to leading workshops on Organizational Development, Change Management, Stress & Time Management and Critical Thinking Skills Development. She has developed and presented topics to a local, national and international audiences.

Wed., June 20, 8:30am-3pm –– Early Bird: $150 (register by Apr. 27) Fee: $165 (includes networking lunch) CEUs: 0.6

sce-PublicAdmin.uwm.edu

Al Guyant has trained thousands of people from government agencies on handling difficult people, public speaking, meeting management, quality improvement, writing skills, consumer negotiation and collaboration. He has more than 17 years experience in consumer affairs and public information with the Wisconsin Public Service Commission and other government agencies.

Wed., Aug. 1, 8:30am-3pm –– Early Bird: $150 (register by July 20) Fee: $165 (includes networking lunch) CEUs: 0.6


Social Media in the Public Sector: Explore the Possibilities

Supervision Practices Workshop No. 7310-4270

Workshop No. 7310-4250 Today you have the ability to communicate with the community that you serve in the blink of an eye. Explore the variety of social media tools for informational exchange. Examine Twitter, Facebook, YouTube, LinkedIn and many more. Learn which tools work best for your needs and new ways to incorporate those tools into your processes.

Learn to walk the fine line between being a director and a comrade; between pleasing higher management and meeting the needs of your direct reports. Discover how to move from being technically competent to relying on human relation skills.

Gary Keller is a faculty member in the College of Business and Management at Nelson Soler is quite experienced in developing, managing and delivering professional development programs for business leaders throughout southeastern Wisconsin. These programs include conferences, workshops and on-site professional development programs. He also develops and institutes relationship management programs, strategic marketing plans and training partnerships with industry.

Cardinal Stritch University and president of Keller Management Services, a managementconsulting firm. His consulting clients have included the City of Racine, Club Car, Bucyrus International, Schoeneck Containers, Inc. and the Milwaukee Police Department. He has consulted and taught management classes on six continents. His areas of specialty include strategic planning, leadership, organizational development and management.

Wed.-Thu., Sept. 26-27, 8:30am-3pm –– Early Bird: $300 (register by Sept. 14) Fee: $330 (includes networking lunch) CEUs: 1.2

Wed., Aug. 29, 8:30am-3pm –– Early Bird: $150 (register by Aug. 17) Fee: $165 (includes networking lunch) CEUs: 0.6

General Information In-Transfer of CEUs of Non-UWM Workshops

How to Plan and Conduct an Effective Public Meeting [NEW] Workshop No. 7310-4260 This workshop is designed for both public sector administrators and those non public employees who foresee the need to plan and conduct a meeting or forum involving the general public. Attendees will be actively engaged in all discussions. This session will take a look at best practices in holding open meetings, Wisconsin open meeting law, moderating techniques and much more. No prior experience in conducting public meetings or forums is required.

Mary Pieschek is president of Pieschek Public Relations, a multiservice public relations and fundraising consulting firm based in Mequon, Wisconsin. A longtime public relations, fundraising, strategic planning, and political training consultant, Mary was named Outstanding Journalist in Wisconsin by the Associated Press and is currently a consulting continuing education advisor to the University of Wisconsin-Milwaukee where she was named an Outstanding Alumnus.

Wed., Sept. 12, 8:30am-3pm –– Early Bird: $150 (register by Aug. 31) Fee: $165 (includes networking lunch) CEUs: 0.6

May transfer a maximum of 1.2 CEUs earned from affiliated training workshops.The Program Director makes decisions on a case-by-case basis on CEUs from affiliated programs.

Expiration of CEUs within the Certificate CEUs earned prior to a seven-year absence will no longer count towards completion of the Certificate. The Program Director will consider any appeals or exceptions only on a case-by-case basis.

Cancellations, Transfers and Refunds To cancel or transfer your registration, please contact Andrea Zweifel at 414-227-3174 or zandrea@uwm.edu. More than 10 days before workshop, payment can be refunded or transferred at no charge. Between five and 10 days before workshop, less $25 fee, ($50 for 2-day) or transferred to a later workshop (less the fee). Less than five full business days before the day of the workshop, your payment cannot be refunded or transferred.

To Register Online: sce-registration.uwm.edu Phone: 8a-5p (Central) M-F 414-227-3200 – Direct 800-222-3623 – Toll Free In Person: (advanced registration only) 161 W. Wisconsin Ave., 6th Flr. Milwaukee, WI Plankinton Bldg. adjacent to Grand Avenue 8a-5p (Central) M-F

Questions For academic information contact: Program Director Shirley Bufford 414-227-3157 sbufford@uwm.edu For administrative information contact: Program Associate Andrea Zweifel 414-227-3174 zandrea@uwm.edu For general information, visit our web page: sce-PublicAdmin.uwm.edu. Directions/Parking Download a map at sce-directions.uwm.edu to find the most direct route to and from the UWM School of Continuing Education. Ample parking for the UWM School of Continuing Education is available in the adjacent Shops of Grand Avenue parking structure. Parking cost is included in your workshop fee.

sce-PublicAdmin.uwm.edu


Social Media in the Public Sector: Explore the Possibilities

Supervision Practices Workshop No. 7310-4270

Workshop No. 7310-4250 Today you have the ability to communicate with the community that you serve in the blink of an eye. Explore the variety of social media tools for informational exchange. Examine Twitter, Facebook, YouTube, LinkedIn and many more. Learn which tools work best for your needs and new ways to incorporate those tools into your processes.

Learn to walk the fine line between being a director and a comrade; between pleasing higher management and meeting the needs of your direct reports. Discover how to move from being technically competent to relying on human relation skills.

Gary Keller is a faculty member in the College of Business and Management at Nelson Soler is quite experienced in developing, managing and delivering professional development programs for business leaders throughout southeastern Wisconsin. These programs include conferences, workshops and on-site professional development programs. He also develops and institutes relationship management programs, strategic marketing plans and training partnerships with industry.

Cardinal Stritch University and president of Keller Management Services, a managementconsulting firm. His consulting clients have included the City of Racine, Club Car, Bucyrus International, Schoeneck Containers, Inc. and the Milwaukee Police Department. He has consulted and taught management classes on six continents. His areas of specialty include strategic planning, leadership, organizational development and management.

Wed.-Thu., Sept. 26-27, 8:30am-3pm –– Early Bird: $300 (register by Sept. 14) Fee: $330 (includes networking lunch) CEUs: 1.2

Wed., Aug. 29, 8:30am-3pm –– Early Bird: $150 (register by Aug. 17) Fee: $165 (includes networking lunch) CEUs: 0.6

General Information In-Transfer of CEUs of Non-UWM Workshops

How to Plan and Conduct an Effective Public Meeting [NEW] Workshop No. 7310-4260 This workshop is designed for both public sector administrators and those non public employees who foresee the need to plan and conduct a meeting or forum involving the general public. Attendees will be actively engaged in all discussions. This session will take a look at best practices in holding open meetings, Wisconsin open meeting law, moderating techniques and much more. No prior experience in conducting public meetings or forums is required.

Mary Pieschek is president of Pieschek Public Relations, a multiservice public relations and fundraising consulting firm based in Mequon, Wisconsin. A longtime public relations, fundraising, strategic planning, and political training consultant, Mary was named Outstanding Journalist in Wisconsin by the Associated Press and is currently a consulting continuing education advisor to the University of Wisconsin-Milwaukee where she was named an Outstanding Alumnus.

Wed., Sept. 12, 8:30am-3pm –– Early Bird: $150 (register by Aug. 31) Fee: $165 (includes networking lunch) CEUs: 0.6

May transfer a maximum of 1.2 CEUs earned from affiliated training workshops.The Program Director makes decisions on a case-by-case basis on CEUs from affiliated programs.

Expiration of CEUs within the Certificate CEUs earned prior to a seven-year absence will no longer count towards completion of the Certificate. The Program Director will consider any appeals or exceptions only on a case-by-case basis.

Cancellations, Transfers and Refunds To cancel or transfer your registration, please contact Andrea Zweifel at 414-227-3174 or zandrea@uwm.edu. More than 10 days before workshop, payment can be refunded or transferred at no charge. Between five and 10 days before workshop, less $25 fee, ($50 for 2-day) or transferred to a later workshop (less the fee). Less than five full business days before the day of the workshop, your payment cannot be refunded or transferred.

To Register Online: sce-registration.uwm.edu Phone: 8a-5p (Central) M-F 414-227-3200 – Direct 800-222-3623 – Toll Free In Person: (advanced registration only) 161 W. Wisconsin Ave., 6th Flr. Milwaukee, WI Plankinton Bldg. adjacent to Grand Avenue 8a-5p (Central) M-F

Questions For academic information contact: Program Director Shirley Bufford 414-227-3157 sbufford@uwm.edu For administrative information contact: Program Associate Andrea Zweifel 414-227-3174 zandrea@uwm.edu For general information, visit our web page: sce-PublicAdmin.uwm.edu. Directions/Parking Download a map at sce-directions.uwm.edu to find the most direct route to and from the UWM School of Continuing Education. Ample parking for the UWM School of Continuing Education is available in the adjacent Shops of Grand Avenue parking structure. Parking cost is included in your workshop fee.

sce-PublicAdmin.uwm.edu


sce-PublicAdmin.uwm.edu

- Public Administration Participant

“Everything I learned in class will come in handy in the future!”

Certificate in Public Administration School of Continuing Education

Keycode: WPDF Message Code: FB-42-12-W

Summer 2012

Please mail this page, after filling in your email address, to the return address listed above.

My email address is: _______________________

RETURN SERVICE REQUESTED

161 West Wisconsin Ave., Ste. 6000 Milwaukee, WI 53203-2602

sce-PublicAdmin.uwm.edu

Certificate in Public Administration • Budgeting Basics • Understanding Laws

• Improving Quality • Thinking Critically

• Increasing Communication • Leveraging Social Media

School of Continuing Education

Summer 2012

Public Administration  

UW-Milwaukee Certificate in Public Administration

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