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2014 Spring NEWSLETTER

Living History: Patient Profile C

atherine Carter travels thousands of miles a day without taking a single step. At age 96, she is a keen storyteller of personal experiences who values the everyday with the same grateful heart as the extraordinary. Her recollections demonstrate how her seemingly humble circumstances repeatedly intersected with some of the most notable figures of modern local, national, and global history—a real-life Forrest Gump. The first thing Catherine tells you when visiting with her is that she wakes up every day and “thanks God for the blessing of the day.” The last thing she tells you is that she will remember you in her prayers. In between she takes you to far-flung places like Yugoslavia, Africa, and Hawaii. Her words paint pictures that remove the confines of any physical space you share with her, and before long you find yourself on the road from Nairobi to Kenya amidst a family of giraffes. Next you are off to Atlanta to meet Rev. Martin Luther King, Jr. whom she first knew as the son of the preacher at Ebenezer Baptist Church. Of Rev. King she says, “The true measure of a man is that he lives what he speaks. Now people who once tried to silence him echo his words and his actions.” You meet anti-Apartheid activist Bishop Desmond Tutu, who she recalls shook every hand upon his visit to Calvary Episcopal Church in Shadyside in 2007 and signed every autograph, including Catherine’s, “a man of the people” who drew inspiration from fellow Nobel Peace Prize winner Rev. King in changing the course of history. Continued inside right

Mission Statement The Mission of Family Hospice and Palliative Care is to provide compassionate, quality comfort care that enhances the lives of people with life-limiting illness and their families.

Board of Directors Robert E. Butter, Chair Deborah Brodine, Vice Chair Sandra R. Tomlinson, Secretary Paul Winkler, Immediate Past Chair Bruce Austin

Kimberly Ward Burns Beverly Dorman David Friedland, MD JoAnne Hahey Robert C. Jackson, Jr. Lisa Turbeville Markowski G. Alan Yeasted, MD Barbara Ivanko, President and CEO

Board for Institutional Advancement Lisa Turbeville Markowski, Chair Robert E. Butter Robert A. Frank Nancy F. Gannon Caroline Hellwig

Jane D. Johnson Joe Kennedy Lila Prezioso Christine McMahon Tumpson


Dear Friends, Finally it’s spring! After the snowy winter we had (my first in Pittsburgh), it felt like it would never get here. Nothing re-energizes like spring, and I look forward to so much, including an exciting future for Family Hospice and Palliative Care.

HowYou Can Help

It’s no secret that the ever-changing health care landscape presents us with challenges and opportunities. Be assured Family Hospice is poised to meet both. During the past several months, we have laid the groundwork for that future and have strengthened our clinical operations by, among other things, adding 20 new talented nurses to our team. Health care changes also mean increased accountability when it comes to the results we achieve for those we serve. Family Hospice remains focused on our mission of providing the best quality, compassionate care for our patients and their loved ones. One of those patients is an amazing woman named Catherine Carter. When you read about her, you’ll see a great example of a self-made success story – and how it landed her in some impressive company. Our admiration for Catherine is genuine, but unlike her, as a nonprofit, community-based hospice, we are not self-made. The ability to succeed in our mission depends upon support from you, our staff and volunteers, our donors and our professional and community partners. Our upcoming Golf Benefit is an opportunity to advance our mission. This year the event coincides with “Cinco de Mayo” (May 5).You won’t want to miss this one-of-a kind golf fiesta. Visit our website for details and registration. Thank you for all that you do as part of our “family.” I’m glad you are with us to experience what’s ahead. Gratefully,

Barbara Ivanko President & CEO This newsletter is published three times annually. Permission must be granted for reprinting of articles that appear here. Please direct questions, comments and/or requests to Liz McKenna at 412-572-8468 or lmckenna@FamilyHospicePA.org. Go Green! If you would prefer to receive your copy of our newsletter via e-mail, sign up from the home page of our website or contact Liz McKenna as indicated above.

Volunteer! In 2013, Family Hospice and Palliative Care volunteers provided 15,185 hours of service, the equivalent of $316,759 in paid staff time. We could not succeed in our mission without this contribution of time and talent. Current volunteer opportunities include: • Patient volunteers to provide caregiver respite, companionship, expressive music, Reiki or massage • Office volunteers to support all aspects of the organization • Special events • Bereavement support • Friends of Family Hospice auxiliary For more information, contact Manager of Volunteers Nick Petti at 412-572-8806 or via e-mail, npetti@FamilyHospicePA.org Scan this QR code to link to the volunteer application on our website:

How the Affordable Care Act Affects Hospice W

ith an emphasis on quality improvement and costcontainment, the Affordable Care Act (ACA) establishes a new imperative in health care — demonstrated value, not merely volume of treatment and testing. This comes with both opportunity and challenges for hospice providers nationally.

Our greatest opportunity to enhance Dr. Patrick White value in the nation’s health care delivery is to improve quality of care for older adults with serious illness — the group who uses the most health care services. Researchers have asked patients with serious illness and their families how they define high quality care. A 2012 report to the Agency for Healthcare Research and Quality cites evidence for three types of care to improve health outcomes:

1. Expert pain and symptom management. 2. Communication to elicit patient preferences for treatment decisions. 3. Interdisciplinary palliative care.

Family Hospice and Palliative Care is expert in all of these aspects and recognizes that the experience of serious illness is life-altering for individuals and family caregivers. Additionally, we recognize the increased responsibilities hospices now bear related to more stringent documentation of outcomes as health care moves away from fee-for-service medicine toward reimbursing providers for quality care and outcomes given. One indicator of quality that hospices must report is pain control. The pain measure reflects the number of patients who report being uncomfortable because of pain at the initiation of hospice services who subsequently report that pain was brought to a comfortable level within 48 hours of admission, per the Centers for Medicare and Medicaid Services. Dr. Patrick White, Co-Chief Medical Officer and Team Physician for Family Hospice’s Inpatient Center Canterbury in Lawrenceville explains, “What this should mean for patients and caregivers is that ultimately they have higher quality hospice programs from which to choose. Quality is inherent to our mission, and we are prepared to exceed the standard.”

Please engrave the following name into the Celebration of Life Wall: 20 character maximum, including spaces. Please print CLEARLY. Your Name

Your Street Address

City, State, ZIP

Your Email Address

PAY BY CHECK: Make your $1,000 tax-deductible check to Family Hospice & Palliative Care.

Celebration of Life Wall

PAY BY CREDIT CARD: ___ Visa ___ MasterCard ___ American Express ___ Discover Your Card No.

Expiration Date

3-Digit Security Code

Mail to: Family Hospice, Development Office, 50 Moffett Street, Pittsburgh, PA 15243

Family Treasures Sale Spring cleaning? Friends of Family Hospice and Palliative Care is seeking donations for their Family Treasures Sale, September 20 at our 50 Moffett Street location in Mt. Lebanon. Proceeds benefit patients and families served by Family Hospice. Items being sought include gently used, good quality:

Golf Benefit Adds Some Spice J

oin us for our Annual Golf Benefit on May 5, 2014 at Valley Brook Country Club. In its 27 year history, this benefit has raised more than $1.6 million for patient and family programs. Because we are gathering on Cinco de Mayo, this year’s event takes on a different flavor than in years past. Don’t miss these opportunities: • Hole-in-Uno for Cincuenta Mil ($50,000) Contest sponsored by USA Compression. All players who sink a 25’ putt for $10 will qualify. • Hole-in-One Contest for a two-year vehicle lease, sponsored by Bobby Rahal Automotive. ~ • Pinata lottery.

• Refreshments with Mexican flavor from Fuhrer Distribution, Chipotle, Fresh Market, and Valley Brook Country Club. Special thanks to our 2014 Co-title Sponsors, Bobby Rahal Automotive Group and First National Bank and to sponsors Veritas, Watermark Financial, Huntington Bank, Burns White LLC, Clark Hill Thorp Reed, Rusmur Floors, Tri-State Industrial, Bob Purkey Insurance, Collier Foundation Systems, Collier Stone and First Street Partners. Golfers may register through April 25 at FamilyHospicePA.org or call Christine Jamison, 412-572-8812.

Art work Linens Jewelry Accessories (scarves, belts, purses, wallets) China, glassware Mirrors, lamps

Collectibles (baskets, bowls, figurines) Holiday decorations Picture frames Toys Furniture Books, notepaper, note cards

Questions about donations may be directed to Lynn Helbling Sirinek, 412-572-8874, or info@FamilyHospicePA.org.

Patient Profile Continued from cover page

And you meet Catherine’s husband and steadfast companion, Robert, a committeeman active in local government who brought the city of Pittsburgh’s power brokers like Mayor Caliguiri to their Homewood home for a good cup of coffee and lively discourse. Then you realize that amidst all the great and prominent figures she has encountered throughout the course of her life, Catherine holds her own. You see the self-made woman who worked her way through college beginning as a housekeeper, rose to a position of responsibility within a local hospital, traveled the world and never passed up an opportunity to seize the moment. A resident of Presbyterian SeniorCare, Catherine’s care is augmented by an interdisciplinary team from Family Hospice via the Woodwell Program, a partnership in end-of-life care between Family Hospice and Palliative Care and Presbyterian SeniorCare. Visit the Family Hospice YouTube channel, youtube. com/FamilyHospice, to view an archive of life review projects featuring patients and families, including Catherine.

2014 Spring CALENDAR OF EVENTS Activities April 16 Free Seminar on Advanced Care Planning, 50 Moffett Street, Mt. Lebanon. 6:30 p.m. to 8 p.m. Talk directly with experts about how to create a living will, establish health care power of attorney and complete a heath care advanced directive. Open to the public. Light refreshments served. R.S.V.P. by calling 412-572-8747. May 5 Annual Golf Benefit, Valley Brook Country Club, 425 Hidden Valley Road, McMurray. Still time to register! Call Christine Jamison at 412-572-8812. May 17 Celebration of Life Wall Unveiling, 50 Moffett Street, Mt. Lebanon. 11 a.m. to 1 p.m. An unveiling of the most recent names added to the Celebration of Life Wall. Light refreshments served. For more information, contact Rachel Kelley-Lore, 412-572-8457.

Education for Professionals May 5 Dementia: A Positive Approach to Care, Asbury Heights, 700 Bower Hill Road, Mt. Lebanon. 8:30 a.m. to 4:30 p.m. Featuring nationally-recognized Dementia Expert Teepa Snow and Family Hospice Inpatient Team Physician Dr. Scott Miller. Six continuing education contact hours for RNs, MSWs, NHAs and PCHAs.

Cost is $40. Pre-registration is required by April 25. Contact Elaine Cuddy at 412-571-5661 or ecuddy@asburyheights.org. May 8 Facing the Challenge: Dealing with Complicated Situations, Presbyterian SeniorCare, 835 South Main Street, Washington. 4 to 6:30 p.m. Two free continuing education units for RNs, SWs, NHAs and PCHAs. R.S.V.P. by May 5 to Christine Meduho at 412-398-1395 or cmeduho@FamilyHospicePA.org.

Bereavement April 22 Growing Through Grief – Rebuilding Hope, Grove City Medical Center, 631 North Broad Street Extension, Grove City. Runs six consecutive Tuesdays through May 27 from 6 to 8 p.m. Pre-registration is required. Contact Jeff Harter, 724-983-6020 or visit FamilyHospicePA.org for information and registration. May 31 Camp Healing Hearts, Westminster Presbyterian Church, 2040 Washington Road, Upper St. Clair. 9 a.m. to 3:30 p.m. Open to the community at no cost. For grieving children ages 6-12 and their caregivers. Pre-registration is required. Contact our Bereavement Department at 412-572-8829 or visit FamilyHospicePA.org for information and registration.

Caregiver Support Ongoing Caregiver Training Program All sessions are offered by appointment. Contact Paula Church at 412-572-8740. Family Hospice Inpatient Center/Mt. Lebanon 50 Moffett Street, Mt. Lebanon. Tuesdays from 10 a.m. to Noon. Family Hospice Inpatient Center/Canterbury, in Lawrenceville 310 Fisk Street, Lawrenceville. Grove City Medical Center 631 North Broad Street, Grove City. Fridays. Ongoing Bereavement Support Groups Baldwin Community United Methodist Church Parlor, 5001 Baptist Road, Whitehall. First Thursday of every month, 7 to 8:30 p.m. Grove City Medical Center 631 North Broad Street Extension, Grove City. Third Tuesday of every month, 6 to 7:30 p.m. St. Paul’s Homes 339 E. Jamestown Road, Greenville. First Thursday of every month, 6:30 to 8 p.m. Shenango Valley Senior Center 220 North Buhl Farm Drive, Hermitage. Second Wednesday of every month, 1 to 2:30 p.m. Southminster House 801 Washington Road, Mt. Lebanon. Second Tuesday of every month, 1 to 2:30 p.m. Family Hospice Inpatient Center/ Mt. Lebanon 50 Moffett Street, Mt. Lebanon. Third Monday of every month, 7 to 8:30 p.m. All Bereavement and Caregiver Support Programs are offered at no cost.

Family Hospice & Palliative Care 50 Moffett Street Pittsburgh, PA 15243

Day of Giving M AY 6 1 Visit… PittsburghGives.org between 6 a.m. and Midnight on May 6, 2014.


Family Hospice from the website’s drop-down list of charitable organizations.

3 KNOW… that a portion of your gift will be matched by The Pittsburgh Foundation.

Non-Profit Org. U.S. Postage Paid Pittsburgh, PA Permit No. 02743

With You Wherever You Go This year marks the 25th anniversary of the launch of the World Wide Web. Who could have envisioned the extent to which the Internet would spur innovation in the way we communicate, educate and build communities? Here at Family Hospice and Palliative Care we continue to adapt our outreach to optimize on-line opportunities that have broad impact and modest cost. In a multi-screen world of smartphones, tablets and personal computers, developing a responsive website that “fits” and is navigable across any of these screens becomes increasingly important. Our own data tells us that 62% of those visiting the Family Hospice website for the first time are doing so via a mobile device.Think of a caregiver in the hospital trying to make an informed decision regarding hospice and palliative care from his or her loved one’s bedside. With easing access for individuals and caregivers in mind, Family Hospice is among the first end-of-life care providers in the region to undertake this conversion to a responsive website, with completion slated for June of this year. Additionally, in the interests of both financial cost and the environment, we are developing a digital companion version of this newsletter that offers expanded content and saves trees! Sign up from the home page of our website, FamilyHospicePA.org, if you would prefer to receive this newsletter digitally in the future. With nearly one billion users and 500 million “tweets” daily, Twitter has emerged as a robust social media platform among journalists, public figures and organizations. Individual devotees of Twitter are largely “millennials,” persons ranging in age from 15 to 34, from which the next generation of caregivers, volunteers, advocates and donors will come. You can find us there, too; follow us @FamilyHospice.

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Family Hospice & Palliative Care Newsletter Spring 2014  

Family Hospice & Palliative Care Newsletter Spring 2014  

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