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APME

EDITION 8

NEWSLETTER

SPRING 2013

CONFERENCE

Harrogate 02 – 05 June 2013 IN THIS ISSUE: Newsletter go to the following:

Message from the Chair New members

Rebecca Bloyce, Martin Parker, Ian Wilton, Raymond Dickson, Stephen McCann, Simon HamptonMatthews, Roy Stares, Alison Freer, Andrew Scott, Damian Hughes, John Wesseling and Max Chiodo.

Executive Meeting at Konica Minolta South West Regional Meeting Regional Meeting at Loughborough Latest on conference Designers Group Letter from the editor

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Message from the Chair . . . . Welcome to the Spring Newsletter, although I say spring ironically due to the fact that as I am writing this half the country is still knee deep in snow and it’s seriously far too cold for March. As I have announced my intention to step down at the next conference as Chair of the APME therefore this will be my last introduction as the Chair. However, I wanted to say how privileged I feel to have been given the position for the last four years, in this time I have had tremendous support from both the membership and the executive. So I suppose it’s natural to look back at this time. It has been a time of great change; the UPMG changed the name and identity to APME, then my university changed its name, when I got married I changed mine too; we have introduced a newsletter fronted by Nigel Phillips; introduced regional meetings that have proved to be very popular with our members; expanded our associate membership amongst member institutions; planned annual conferences with the whole executive actively playing their part to deliver a first class conference every year; revamped the look and feel of the conference literature, with the valuable support of Martin Parker; and also some introduced some fun with fancy dress at the annual conference, which has proved equally popular with members and suppliers alike.

And all of this has been achieved against a backdrop of an economic downturn across the country; I became the group Chair at the Troon conference which was titled ‘Dealing with a Money Squeeze’. This progress during a difficult time is a tribute to the fantastic work of the all the members and especially the executive, and I would really like to thank them all for their work and support. There are a number of executive vacancies this summer and I would encourage members to consider standing. Being on the executive is a great opportunity for personal and professional development, I know when I was asked by another member if they could nominate me to stand on the executive, I felt unsure, not knowing what I could bring to the group, but I am so glad that I accepted the challenge. I have learnt so much, made so many good friends, and developed both as a person and a manager by simply getting involved. It has also raised the profile of my university across the UK, and further afield, and has given me the opportunity to speak both at APME events and also at APCOM and NIPPA, and I very much hope to visit and present at ACUP in the near future. The highlight of this time for me has been meeting and getting to know a large number of our members, having the opportunity to visit their universities, see their print rooms and facilities, and meeting our international colleagues, finding out about the challenges they face, and it always strikes me how many common challenges face us, and I have also enjoyed getting to know our suppliers better. I have always said that we work in a fantastic business, and the APME really highlights all the best practices within our industry.

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In my biased opinion the APME embodies all the best attributes for a Professional Development Specialist Industry group, I wish the new Chair, who-ever they may be, all the best as they take up the challenge and I know the group will continue to go from strength to strength in the future. I hope to see many of you at conference and I intend to continue playing an active part in the group.

Rebecca


Raymond Dickson | Print Unit Supervisor University of Glasgow

New Arrivals & Departures APME Executive would like to give a very warm welcome to our new members as listed below.

Ian Wilton | Managing Director Oxuniprint Limited | Oxford University Press

I am 41 years old and live in a 1920`s house in the Village of Stokenchurch, near High Wycombe, which we renovated about three years ago. I was coming up to school leaving age and really did not know what I wanted to do. However, a local company near to where I was living advertised for print apprenticeships and I decided to apply. Being successful I started on August 17th 1987 at Goodhead Press. Then began a four year apprenticeship at Reading College on day release and during that time worked my way up internally to become a number two press minder. During the next three years I carried on working hard and became a number one on a newspaper printing press which was web offset. I then sort of fell into management when our shift manager retired and none else wanted to do it; so I gave it a go and have been in management ever since. After 19 years I took voluntary redundancy as I felt I had gone as far as I could and took my next job with Oxuniprint, who are the internal print department of OUP, about seven years ago. In that time I have moved from Print Room Manager to Operations Manager and finally now as MD. We have a mix of Litho and digital and turn over circa £3,000,000 per year with a staff level of 22. Best regards Ian Wilton | Managing Director Oxuniprint Limited | Oxford University Press

Unit 10, Oxonian Park, Langford Locks, Kidlington, Oxfordshire, OX5 1FP

I am currently the Print Unit Supervisor at University of Glasgow Print Unit. We have 3 full members of staff plus up to another 3 members of temporary staff that we utilise throughout the year. We are also presided over by Stephen McCann, our Manager and fellow APME Member. Our Unit produces a range of books, manuals, leaflets, posters, receipt books, glossy brochures, stationery, NCR sets etc to service the needs of our institution. At the moment, we don’t design but is a possible future and logical progression, and ultimately could capture an even bigger slice of work. Although I have a 30 year long history in the print world our Unit is a fledgling enterprise. This is because, up until 4 years ago we were firmly under the management of the University of Strathclyde in a joint venture between the two universities to share resources in an attempt to offer a better value for money service. The partnership with Strathclyde lasted 15 years but ran its course and was dissolved for financial reasons. This left two separate, arguably, weaker units now running as separate entities. We were at more of a disadvantage since our own University hadn’t any direct management of us in 15 years. This gave them a problem when we were re-adopted as to where we slotted in. They decided to bring us under the control of the University Library. We were an unknown quantity; we had argued strongly that we were a necessary resource to the University but despite this I think they set their expectations very low for us in terms of the type of work that we could handle which had an impact on the equipment and staff we would be given. I had come back from being based at Strathclyde where I was the Pre-Press Supervisor and was confident that I knew otherwise. I knew the type of work that we were doing for the University and it was at odds with its expectations. As a result, the first year was as close to hell as I think I have been in terms of workload and the available equipment we had to produce it on. But, we were determined to prove ourselves so the very late nights and long weekends followed to keep up with demand and meet our deadlines.

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From day one, we had supportive management from the University Library, which allowed us to get our message across that the market for a University our size was huge and that we needed to grow quickly through equipment and staff. However, nothing moves that quickly and we were still untested and unproven. So, now on year 4, we have returned a profit to the University year on year. In return, we have been able to purchase equipment each year so we now have a new guillotine, creaser, folder, square edge booklet maker, business card cutter and various pieces of binding equipment, along with PCs and Macs all less than 4 years old. In the next month we will make our next big leap by taking delivery of a Canon ImagePRESS and two Oce VPDP 110s, one with a booklet maker and trimmer online. This will replace an Oce badged KM CS655 colour machine and two Oce 2110s. All three have been excellent pieces of equipment but the CS655 was purchased in its most basic configuration with small trays and just a manual feed tray which impacted how productive we could be. Our workload has steadily increased as we have successfully delivered an effective service. But more than that, we have worked in partnership with our customers to assist them in their goals in a way that no external printer would want or could afford to do. Our involvement with the APME has both Stephen and I excited about the opportunity to learn from more established units and as a way to progress at a faster rate with our development, drawing on the wealth of knowledge of our colleagues up and down the country. You have all, probably, already realised that we are inextricably linked by the need to make our institutions aware that we are essential to them in achieving their core activities. Best wishes, Raymond Dickson

Dale Edwards Dale has now left the University of Exeter and is therefore, no longer an APME member.


Stephen McCann Head of Photographic and Print Units Photographic Unit, The Library Hillhead Street, University of Glasgow G12 8QE, Scotland, UK Tel: +44 (0)141 330 8373 Fax: +44 (0)141 330 5606 Web: www.tinyurl.com/guphotoun Web: www.print.gla.ac.uk Left to right: Raymond Dickson and Stephen McCann

Hello, My journey to become Glasgow University’s Print Unit Manager has been an interesting one. As a qualified professional photographer, graduating in 1989, I cut my teeth working for a busy commercial multi-discipline photographer undertaking weddings, portraits, press, PR, corporate and sports photography. I then worked as a stills photographer at Scottish Television Studios photographing the world famous ‘Take the High Road’ soap, Taggart and of course Pat Sharp’s kids Funhouse programme!!!!!. Glasgow University came calling in 1993 and I moved to the University as a Staff Photographer. I was given the Manager’s role in the Photographic Unit in 2005 and charged with moving the Unit from film based into the digital future. The Unit has evolved and grew from having 3 full time staff to now employing 4 full time and 2 project specific staff. I was asked to oversee the management of the University’s Print Unit in November 2011 after the department had recently been devolved from a combined Print Unit between Glasgow and Strathclyde University and was operating as a separate entity. The Print Unit is now located in the University Services directorate within the Library’s management structure along with the Photographic Unit. The Print Unit consists of myself, 3 full time staff and some part time temporary staff at the Unit’s busier periods. The University has recently invested within the Print Unit with over £70K being spent on new print finishing equipment consisting of a Watkiss PowerSquare, Morgana AutoCreaser 33, CardXtra business card cutter and a DocuFold Pro. We have also just completed negotiations with Océ for the supply of 2 Océ VP-DP110 both with additional PIM and 1 with a booklet maker & trimmer for our black and white requirements. Our colour work will be done on a Canon imagePRESS 6010VPS. In the very near future we will be advertising for an additional full time member of staff. Although I have only been responsible for the Print Unit for 18 months, we have moved the Unit forward addressing staffing, structural and financial issues, seeking and obtaining internal and external investment, and continuing to work proactively with our colleagues in the University and its wider partners to ensure the Print Unit at Glasgow University continues to grows its reputation for exceptionally high quality standards of work with a trusted ‘can do’ attitude. We have recently joined the APME and would like to acknowledge the work of the APME in developing and promoting best business practice within our industry. There is a wealth of knowledge and information within it which has been invaluable to me so I would like to say a huge thank you to all for allowing us to visit and be inspired by your well-established systems of work.

Best regards, Stephen McCann 4


Executive News Executive meet at Konica Minolta in Bristol The Executive met in the Bristol Office of Konica Minolta on the 5th and 6th of March. Konica treated us to a superb hospitality which also consisted of a tour of their showroom and included a demonstration of the Bizhub 8000. As with all of our suppliers, we are extremely grateful to Konica Minolta particularly as a much valued sponsor and supporter of our conferences over many years.

News from the meeting Conference planning I am pleased to report that conference planning is proceeding well and the key note speaker this year will be Damian Hughes. Damian will be speaking to us over two sessions and presenting his talk on “Delivering High Performance under pressure”.

A song by Diana Ross suddenly springs to mind! . . .“I’m still waiting”.

Alison Freer who will host the regional at Loughborough later in April.

We look forward to hearing from Damian and the following extract is taken from his website: http://www.liquidthinker.com

The members discussion on large format printing proved extremely popular last year and this continually developing theme will again be captured, as well as, what types of job tracking software are we using? Which will be headed up by Steve Thomas of Lancaster University.

“Damian Hughes is an international speaker, best-selling author and sports psychology consultant who takes the insights, methods and lessons by business, sports and history’s greatest achievers and shares them through his speaking, training and books to help others enjoy similar success”.

Our overseas speakers have now been confirmed and include: John Wesseling, Director, Communication Services at the University of Cincinnati, USA and Max Chiodo, General Manager, Print & Distribution Services, University of Wollongong, Australia.”

As aforementioned by Rebecca, the position of Chair will become vacant at the next AGM as Rebecca will be standing down; however, will be pleased to continue as an executive member. Deputy Chair is also vacant and a number of executive positions will be available. It is imperative that these positions become filled with suitable candidates and we would ask members to carefully consider whether to put themselves forward for nomination.

A further introduction of Damian appears further down.

Other discussion items

Entertainment on the Sunday night will be brought to us by the Grimethorpe Brass Colliery Band. Following the success of the fancy dress on the Monday night, this year the theme will be Hollywood. So please do come dressed as Clint Eastwood, Marilyn Monroe and any film character that will pass as Hollywood. For the networking activity we are travelling to Fountains Abbey and Studley Royal.

The exec was extremely pleased that regional meetings are being so well attended and supported now. Well done to those who have hosted meetings so far and to

Finances were discussed and it was decided that there will be no increase in membership fees this year; there will continue with no charge for honorary members. There are still places at the Annual Conference in Harrogate (2 - 5 June) although deluxe rooms have now all gone. Just contact Roy Stares adminapme@virginmedia.com for a booking form. The Newsletter will have been running for two years this year and appears to be going well, which is also good news. Martin Parker was able to give the amount of hits which by all accounts proves that the Newsletter has been viewed as an excellent resource by members. Giving the chair an opportunity to address the group and a promotion to others of the group activity. Three issues per year seem to be about right amount.

Philip Lott whom many will remember from two years ago in Durham, will be speaking to us on “Employment Law – the latest”. Members should also remember Philip for dishing out the ‘Curly Wurleys’, to those of us who gave intelligent, intellectual and well thought through answers to his questions. 5


South West Regional Meeting Wednesday 20 February 2013 The University of the West of England (UWE) hosted this event on Wednesday 20 February 2013 and it was attended by 30 members of the APME. As the print unit is over 4 miles away from the main campus, the presentations took place at the newly opened Bristol and Bath Science Park (www.bbsp.co.uk) which is a new venture supporting science and technology companies. UWE, University of Bristol and University of Bath are all partners in this venture. Simon Hampton-Matthews, Head of Printing and Stationery at UWE started the day off with a brief overview of UWE and the print unit. He then handed over to 3 colleagues who gave presentations on their work: Louise Boughton – Systems Coordinator

From left to right: Simon Hampton-Matthews, Carol Mathison, Louise Boughton and Carolyn Hancocks

Alcatel Lucent’s QIP system – a webbased tool to allocate and fix IP addresses Windows Print Server – Louise accesses 7 different servers to manage the many print queues Asset DB – an equipment mapping tool, used to record the position of printers and MFPs on drawings of the entire UWE estate. Canon’s iWMC – a printer management console similar to HP’s WebJet Admin. Allows automatic collection of meter readings and monitoring of machine states and errors.

Carolyn then gave an overview of ePrint Direct’s Skyline system. UWE use this to allow internal customers to send work to the Print Unit. It receives uploaded MS Office files or PDFs, converts to PDF (if required) and then requires the customer to select the finishing, delivery address, required by date and enter a valid cost centre. Carolyn also showed the ‘back end’ of the system called Print Station that allows the Studio team to manage the print jobs submitted. Carol Mathison – Commercial Team Leader

Machine RUIs – The Remote User Interface of printers and MFPs. This shows a web page for each machine and allows printer settings to be viewed and changed as required. RMS – UWE’s IT call management system Louise manages the entire fleet of local printers for the University from her desk (more akin to Mission Control) at the Print Unit. The fleet includes all single and multifunction devices, the former mainly from HP, the latter from Canon. She explained that UWE have almost completed the replacement of the 8 year old Canon MFDs and are starting to replace HP devices that are failing or are very expensive to operate.

Pharos Blueprint – Similar to Uniprint, but this works in the staff environment to monitor print activity and provide Secure Release on MFPs fitted with proximity card readers. It can provide a huge variety of reports to see how machines are under or over used and the type of printing being produced by individuals or on machines. Carolyn Hancocks – Pre Press Team Leader

To monitor and control the fleet Louise uses a variety of systems and she showed some screen shots from these which included: Photocopier Database – an Access database developed in-house to record all machines, manage installations and removals and to re-charge usage.

Carol rounded off the presentations by running through the systems used to administer print and stationery orders through the unit.This included: Shuttleworth – the main Management Information System which includes modules for:

• Estimating • Job Control and Bookings • Deliveries • Stock Control • Events • Stationery Order Processing • Reporting • Invoicing and Recharge Planning Spreadsheets – these were developed in-house and are automatically populated with Shuttleworth job data and allow production to be scheduled and monitored.

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Stationery Order Spreadsheet – developed in-house to list all stock items, allow selection and then remove the lines not required before printing and signing. End of Month Database – again, developed in-house to take Shuttleworth data, combine with the University’s finance system for cost code checking and then merge with MFP readings to produce a single re-charge spreadsheet and other reports. During the tasty lunch provided by the Science Park caterers attendees were able to network with each other, compare notes and exchange views. All the delegates then took the short walk to the print unit and were given a guided tour. The local print staff were happy to discuss all elements of their work. From the feedback received it was a very worthwhile day for all the delegates. If you are interested in holding a regional meeting at your print unit please get in touch with Simon Hampton-Matthews on 0117 328 4673 or e-mail simon.hamptonmatthews@uwe.ac.uk or talk to any of the Executive.

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Andrew Scott hosted the first meeting of the Designers Special Interest Group in Glasgow Caledonian University. Attendees found it interesting and picked up some wider sector knowledge and maybe some ideas along the way.

A warm welcome awaits all members who travel to Loughborough APME spring meeting at Loughborough University On Wednesday 24 April 2013, Design and Print Services at Loughborough University will warmly welcome APME members from all over the UK to attend a spring meeting.

Designers Group

Attendees were keen to see it move forward to be UK wide within the structure of the APME and maybe even having a couple of specialised sessions at our annual conference . The topics covered at the meeting included:•     Introductions and descriptions of departmental and reporting structures, operations, studio equipment and software.

Interest has been fantastic and we hope to see more than 40 of you on the day. We have a busy and exciting agenda packed with presentations, demonstrations and tours of our design, print and multimedia services.

•     Future structure of the group and activities -  want to meet twice a year. •     MIS and Web ordering

Once you have been fed and watered, we will hold an open discussion and breakout sessions to give you the opportunity to discuss issues, share ideas and generally have a good catch up.

•     Web V Print •     Digital print V conventional litho •     Outsourcing design and print •      Responsibility for corporate ID

Look forward to seeing you then!

•     Relationship with Marketing

Alison Freer

•     Current percentages of Digital/online design V print

Head of Design and Print Services, Loughborough University

•     New technologies, the web and sector trends •     Training and development within the AMPE conference •     Image Libraries •     Tour of GCU PDS There was a free flowing discussion that lasted for around 5 hours and 6 institutions were represented as follows:

University of Glasgow

Glasgow Caledonian

University of Stirling

Robert Gordon University

Heriot Watt University

Loughborough University

St Georges University of London

Cheers Andrew Andrew Scott | Head of Print Design Services | M020| Directorate of External & Community Relations Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA, Scotland, UK Phone +44 (0)141 331 3776 | Fax +44 (0)141 331 3685 | E: a.m.scott@gcu.ac.uk

 

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Conference Harrogate 2013 2-5 June

There are still places at the Annual Conference in Harrogate (2 - 5 June) although deluxe rooms have now all gone. Just contact Roy Stares (adminapme@virginmedia.com) for a booking form.

Overseas Speakers

APME Conference 2013 Majestic Hotel, Harrogate 2nd to 5th June 2013

ASSOCIATION OF PRINT MANAGERS IN EDUCATION

Monday 3rd June for ONE Night ONLY IS HOLLYWOOD NIGHT! Its Fancy Dress Night – Dress as your favourite Film Star or Character

Disco follows evening meal and there is a prize for the best fancy dress!

HOLLYW OOD

Overseas Speakers

Professor Damian Hughes

He works as a change management consultant and sports psychologist for Sale Sharks, Warrington Wolves, England and GB Rugby League team. He also runs a Manchester inner-city youth club, Collyhurst and Moston which has helped reduce crime and help many kids find a purpose in their lives from stopping crime to winning Olympic medals. He has also been nominated for the 2007 William Hill Sports book of the year award for Peerless, his biography of boxing great Sugar Ray Robinson. In 2009, he co-authored a critically acclaimed biography of boxing legend, Thomas Hearns in Hitman: the Thomas Hearns Story. He was appointed as a Professor of Organisational Psychology and Change for Manchester Metropolitan University in September 2010. His innovative and exciting approach has been praised by Sir Richard Branson, Muhammad Ali, Sir Terry Leahy, Sir Roger Bannister, Tiger Woods, Jonny Wilkinson and Sir Alex Ferguson.

Communications Services boasts a staff of 18 fulltime employees and 12 part time student works. On staff are Offset and Duplicating professionals as well as Designers, Photographers and Videographers. The University of Cincinnati in September of 2012 was voted “Among the top tier of the Best National Universities” by Us News and World reports. UC has an enrolment of 41,970 students. The Communications Services staff works hard to meet the everyday print and duplication needs of this major American University.

Keynote Speaker

Professor Damian Hughes is the author of six best-selling books, including Liquid Thinking, Liquid Leadership and How to Change Absolutely Anything, as well the founder of the LiquidThinker Company which takes the psychological methods used by great achievers and shows, in easy steps, how you can adopt them into your own life and business.

John Wesseling is Director of the University of Cincinnati’s Communications Services unit in Cincinnati Ohio, USA. This includes Duplicating and Offset Printing Services university-wide, as well as Art & Design, Photography and Video Services based out of the UC Medical Center Campus.

Max Chiodo General Manager Print and Distribution Services University of Wollongong (UOW) NSW Australia. Max Chiodo has managed the University of Wollongong’s Print and Distribution Service (PDS) since January 2007. By 2013, PDS turnover has grown to AU$5 million; made up by 55% University work, and 45% external client work. Max has a Bachelor of Commerce (UOW), and was initially employed as a trainee accountant before moving into commercial printing. He since managed commercial production and operations for 11 years in various roles, before his appointment to the University of Wollongong. Max is married with 3 children, and lives in Wollongong. The University of Wollongong ranks among the top 2% of universities in the world and has 31,000 enrolled students, and over 2000 permanent staff members. Wollongong is a regional city with a population of 350,000 residents, located on the Eastern coast of Australian an hour South of Sydney. 9

John started working at the University of Cincinnati on April 7, 1975 and he says that he has never since been able to escape. Working in the Medical Center Copy Center in 1977, he was quickly promoted to supervisor. He has been in charge of the operation of various cost recovery services for the university ever since. In his private life John has been referred to as a professional “meeting go-er”. He serves on many volunteer boards (community theatre, community councils, recreation and parks) and has helped to write and / or update constitutions and bylaws for at least 6 different organizations. Last year John was elected to the Association of College and University Printers’ (ACUP) Constitution and Bylaw Committee and, due to his expertise, led the effort of crafting a new constitution and bylaws for the organization. John also admits that in his spare time he is indeed a thespian. But he seems to spend more time with administrative roles in the Community Theater community than he does with time on stage. He is currently the President of the Sunset Players, Inc. as well as The Association of Community Theatre of Greater Cincinnati, Inc. and is Operations Chairman of the Arts Center at Dunham.


Letter from the Editor

Welcome to this 8th edition of the newsletter and I do hope you have found it informative and like me a great resource for reporting past, present and future activity within the APME group. When I first suggested a newsletter it was not only to give Rebecca the opportunity to speak to us as a whole but also to demonstrate on a wider scale that we are not just an email, text based, institution but a colourful one and show that we are real people who actually get involved go out and do things. That is why I ask for photos with any article I receive as they bring a colour and vibrancy to the whole newsletter. However, my job is minor in comparison with your own as I only piece the information together which you the members provide so thank you again for all of your contributions, and of course not forgetting both Rebecca and Martin for all of their support too. Like all members of APME, I was sad to

learn of Rebecca’s standing down from chair. Rebecca has worked extremely hard in order to make a success of this post and it has been a privilege for me to work alongside such an outstanding calibre of person. However, I will also look forward to working closely with the new chair as we continue providing this valuable resource for members. It was a great opportunity for me to attend the South West Regional Meeting held in Bristol not only to hear from Simon Hampton-Matthews and team but also to meet existing members and new members: Ian Wilton, Stephen McCann and Raymond Dickson. Once again conference is upon us with further opportunity to join with members and partake in what I find to be an excellent time to take a breathing space and think outside the box for at least a few days. Looking forward to this year’s programme, hearing from our keynote Speaker Damian Hughes and meeting our overseas speakers: John Wesseling and Max Chiodo. Also looking forward to seeing my friends of longstanding and fellow members of APME. Kind regards,

Nigel Phillips Print & Copy Services Manager University of Exeter

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APME Newsletter 8 Spring 2013