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Table of Contents

Welcome from the CIO.........................................2 General Budget.....................................................3 Senior Leadership Team.......................................3 Mobile Innovation ...............................................4 Web Technology Trends Insight Mobile Portal App Store Wireless Expansion New Aruba Wi-Fi Access Points Eduroam Global Wireless Access Special Initiative Websites Mobile Apps Awards and Recognition Cycle of Website Redesigns: “Painting a Bridge� Lift Up Virtual Torero ID Web Accessibility (508/ADA Compliance) Leaders in Web Design

Security and Infrastructure Improvements............8 Cybersecurity Disaster Avoidance (DA) DUO Two-Factor Authentication IBM POWER8 Server IT Security Awareness Training (KnowB4) Phishing Simulation Statistics Load Balancer Replacement NetApp Encryption Virtualization

Organization Chart....................................... 10-11

New and Enhanced Services............................... 12 Electronic Expense Processing Application Tracking System ITS Position Reorganization Banner XE Banner XE Statistics Schedule Planner Degree Works Banner Workflow Learning Management System Learning Digital Media New Website Enhancements and Databases Mediasite Ensemble Business Intelligence and Reporting High-Performance Computing

Ongoing Services and Support ........................... 16 iPad Classroom Project - Mobility in Learning iPad Fall 2017 Assessment Statistics iPad Testimonials Student Technology Assistant Program Client Support Services Web Services and Support

IT Outreach and Training................................... 18 Faculty Instructional Support 2017 Technology Showcase Summer Innovation Institute (SII) SII Testimonials

Strategic and Tactical Activities in 2018..............20 Links and Resources........................................... 21

2017 ITS Year In Review  
2017 ITS Year In Review