Page 22

Strategic and Tactical Activities in 2018 ITS works to improve services and technology through careful assessment of solutions. We involve the USD community in researching and selecting the right technologies to address the university’s initiatives and goals. In 2018, there are numerous projects scheduled that will help advance the university. Complete the refresh of instructional technology within 38 classrooms and learning spaces by June 2018. Initiate the instructional technology refresh on an additional 37 classrooms and labs with a goal to complete that work by June 2019. Execute a test of the university DA site in Arizona to assess the time required to bring up the core Human Resources, Financial, and Student Information systems. Implement processes and projects that support the university strategic plan, Envisioning 2024. Assist Huron Consulting with the USD Operational Excellence Study.

Meet with USD science faculty to define and address the growing demand for advanced applications and IT research support. Reconfigure the ITS Security Council after hiring an Information Security Director. Continue enhancements to our Student Information System, Banner XE modules, portal and workflow to improve services for students, faculty and staff. Formalize a group to research and assess a potential replacement of the university’s legacy human resources and financial systems.

Launch DUO 2FA for Oracle E-Business Suite access and for other enterprise systems that contain personal and sensitive data.

Migrate USD’s Learning Management System to Blackboard’s cloud offering (Blackboard Ultra) and expand Blackboard online and blended courses.

Complete a full review and audit of all USD systems that contain personal and sensitive information.

Build on the success of USD’s rich set of mobile applications by offering new services and information within those applications.

Install and configure new load balancers and security appliances.

Assist University Relations with technology requirements and services that support their efforts to enhance services to alumni, fundraising and Leading Change campaign goals.

Select, install and configure new next-generation firewall and security appliances that incorporate intrusion detection, intrusion prevention, network monitoring and alert solutions and policy management. Hire an information security director to lead IT security work and European Union GDPR compliance work. Implement new NetApp storage solutions that ensure encryption of all enterprise system data without conflicting with other data encryption solutions. Continue work with Human Resources to launch USD’s new employee recruitment system, PageUp, and enhance the onboarding process.

Review and revise the 5-year ITS capital replacement plan and housing and residential life technology replacement plan. Complete the design, development, programming and launch of new mobile-responsive websites for the School of Leadership and Education Sciences and the School of Engineering; initiate the redesign work associated with the university website including departments across campus in collaboration with University Communications. Promote USD’s high-performance computing platform, SABER2, to support the special research and instructional requirements of faculty.

Assist Public Safety to create an Emergency Operations Center (EOC) and implement technology solutions that support the requirements for a fully functioning EOC.

Continue and possibly expand classroom mobility projects with Apple iPads for USD faculty and students.

Continue to assist the College and schools with technology and services to support the fundamental academic mission of the university.

Continue to enhance and expand academic video technologies such as Ensemble and Mediasite to allow for more personalized learning and flipped instructional models.

Assist the School of Engineering with the creation of a cybersecurity teaching and research lab and the special technology requirements associated with the renovation of the Loma Hall Annex. Continue to assist with the specification of USD technology and IT infrastructure for new building and renovation projects. Monitor and expand internet and network bandwidth to accommodate the growing demand for internet streaming and video entertainment options.

20 | S T RAT EG I C AND TAC T I CAL AC T I V I T I E S I N 2 018

Continue the expansion of the Salesforce CRM platform and TargetX to offer improved services, communications, student success and data improvements for better decision-making. Continue to assist Academic Affairs and Student Affairs with enhancements to USD’s student success tracking system, TargetX Retention.

2017 ITS Year In Review  
2017 ITS Year In Review