Page 11

IT SECURITY AWARENESS TRAINING (KNOWBE4) As a result of email phishing incidents that have convinced USD account holders to relinquish their passwords, ITS invested in KnowBe4, the most advanced integrated platform for IT security awareness training. KnowBe4 conducts simulated phishing attacks and social engineering campaigns. On November 20, 2017, ITS sent a simulated phishing email campaign using KnowBe4 to USD faculty, staff and administrators. Results reveal that there is a significant percentage of the community that continues to reveal their passwords.

all reside on NetApp storage; within our San Diego campus data centers as well as our Disaster Avoidance site in Phoenix, Arizona. Moreover, NetApp allows all enterprise data and systems located in our San Diego data center to be replicated in Arizona every 15 minutes. All data stored within NetApp is encrypted using IT best practices. NetApp also helps USD make an incremental step forward toward new data privacy compliance standards issued by the European Union General Data Protection Regulation (GDPR).

PHISHING SIMULATION STATISTICS • 253 users (8%) clicked a malicious link inside the simulated phishing email. • 145 users (5%) entered their username and password. Any individual who enters their username and password receives an email with a link to cybersecurity training. Phishing simulations will be ongoing with more difficult simulated phishing emails to continue training and help build awareness. Additionally, as of January 1, 2018, all incoming USD employees are required to complete online training modules for IT security and phishing awareness offered through KnowBe4.

LOAD BALANCER REPLACEMENT ITS purchased new load balancers from F5 Networks in December 2017. Load balancers are important security appliances that facilitate efficient distribution of network or application traffic across a number of servers. Load balancers are typically used to increase capacity (concurrent users) and reliability of applications. They improve the overall performance of applications by decreasing the burden on servers associated with managing and maintaining application and network sessions, as well as by performing application-specific tasks.

NETAPP ENCRYPTION USD has partnered with NetApp for well over a decade to provide an extremely reliable storage solution for university enterprise data and systems, including the entire set of data for Human Resources, Financials and Student Information Systems. NetApp has been a pioneer in guaranteeing resiliency of organizational data. USD’s mission-critical information and applications

VIRTUALIZATION ITS has been at the forefront of virtualization, with initial work on VMware virtualization occurring nearly seven years ago. Currently USD is 100 percent virtualized with approximately 400 virtualized servers, excluding a few physical servers where vendors mandate a physical form. Virtualization enables efficient leveraging of unused or limited use computational resources and storage within a single piece of hardware for other virtualized servers and applications. Five to ten years ago universities had rooms full of physical server hardware; typically there would be one server for every application on campus. With modern virtualized computing ITS now has a few chassis that contain hundreds of virtualized servers in two cabinets. This massive consolidation has reduced electricity and cooling requirements within USD data centers. Additionally, virtualization has massive benefits for the creation of new servers in a matter of seconds as opposed to weeks when physical servers were the standard. USD’s state-of-the-art virtualized infrastructure increases reliability and resiliency. In other words, our ability to respond to a server performance issue is practically instantaneous, with additional resources automatically provisioned when needed. In 2017, the uptime for USD virtualized servers exceeded 99.999 percent (based on unscheduled outages).

S e c u r it y a n d I n f r a st r u c t u r e I m p r o v e m e n ts | 9

2017 ITS Year In Review  
2017 ITS Year In Review