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Student guide to IT services 2012–13

Student guide to IT services l l l

Introduction Technology is an essential part of university life and IT Services provides the tools and skills to help you study successfully at the University of Bristol. This booklet will help you explore what is available and answer some of your questions. The IT website at also has more information and links to our services. Our friendly IT Service Desk can provide advice and support on aspects of computing at the University (see the back of this publication for contact details). This document is also available as a PDF from:

Student guide to IT services l l l

Contents Your username and password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Keep yourself and your work safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Student skills – IT training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 MyBristol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Blackboard OLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ResNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 University email for life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Printing and photocopying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Public computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Electronic library resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Central student ďŹ lestore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Having problems? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 IT Service Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . back cover Laptop and mobile clinic . . . . . . . . . . . . . . . . . . . . . . . . back cover AskIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . back cover Sources of IT information . . . . . . . . . . . . . . . . . . . . . . . back cover


Student guide to IT services l l l

Your username and password During registration you are given a username and asked to provide a password. This will give you access to a wide range of computing facilities. You can change your password at any time using the web page below.

What are my username and password? They are issued to you during registration. Undergraduate and taught postgraduate usernames are normally your initials followed by five numbers, e.g. ab12345. Use your username in this format to log on to the portal MyBristol, and other services that use our Single Sign On system. Exceptions to the standard username include the format Eduroam wireless uses this format. This allows you to connect at many universities, using the same eduroam username wherever you are. Another notable exception is the login for your Google ‘email for life’ account; usernames for this are in the format

For more information visit: 2

What is Single Sign On? Single Sign On (SSO) is a service which allows you to provide your username and password once to a trusted service and to have your identity securely, consistently and seamlessly provided to many web applications.

I’ve forgotten my password Visit the IT Service Desk to get your password reset (see contact details on the back of this booklet).

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Keep yourself and your work safe

I’ve had a message saying my account is going to expire A regular check is made against central staff and student databases of all those with current computing accounts. Once this is done, individuals who appear to have left, or are about to leave, the University are sent warning messages. • Undergraduates are warned when they appear to have left within the last week; their accounts are locked two weeks after the warning and deleted a week later

The University of Bristol has policies and regulations to which everyone using the University’s computing facilities must adhere. These are in place to help ensure that your use of IT facilities does not break the law, cause harm to others or damage the reputation of the University. Links to these regulations are available from the Information Security Policies web page: Information Security Policies:

• Postgraduates are warned once they appear to have left more than 14 days ago; their accounts are locked two weeks after the warning and deleted a week later The possibility that you will be returning does not automatically qualify you to retain your account – before you formally register for a new course you are not a member of the University. If you have a Google ‘email for life’ account as a student, this will of course remain. If your department/school requires you to retain access to computing facilities in the meantime, they should contact the IT Service Desk for advice.


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Student skills – IT training A basic level of IT skills is a must in most lines of work, study, and life in general. Having more than a basic knowledge can transform your work.

IT Services provides free, short, hands-on courses, workshops and self-study learning resources to help you to improve your IT skills. Learn how to present professionally with PowerPoint, master your finances with Excel and use all the bits of Word that will make your essays look like quality pieces of literature.

For information on IT skills resources and to book on a course visit: To see a range of other learning opportunities visit: 4

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MyBristol MyBristol is the University portal, your gateway to tools and information while studying at Bristol. It differs from a simple web page of links because it gives you access to personalised information and you have the ability to customise the content.

What will you find in MyBristol? MyBristol provides access to a wide range of services with new content added regularly. Examples of the tools and information you’ll find in the portal include: • Email

You can access MyBristol from anywhere in the world and you only need to remember one web address. When you sign in there is no need to re-enter usernames and passwords. You can also customise it to suit your needs with drag and drop controls and a selection of designs.

• Timetables • Faculty & School information • Online registration • News and announcements • Blackboard (your online learning environment) • Library account • Print credit • Remote Desktop • Storage for bookmarks, newsfeeds and contacts • Access to IT services

For more information visit: 5

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Blackboard OLE Blackboard is the centrally-supported online learning environment. Every programme and unit taught at the University has a space in Blackboard, which can contain course notes, presentations, reading lists, and other resources to support and enhance your learning. Blackboard also provides a range of tools for online communication, collaboration and assessment.

How do I log in?

Mobile access

You can access Blackboard through the University portal, MyBristol (see page 5), or at the web page below. Simply enter your University username and password to log in.

All students can access the Blackboard Mobile Learn app, which makes a range of Blackboard information, tools and activities more easily accessible on mobile devices – see the Mobile Learning info on the Home tab.

How do I enrol on the correct courses in Blackboard? Most Blackboard courses automatically enrol you from central enrolment data. If you are not enrolled on a course in Blackboard for a unit you are studying, first check that you are registered for the unit (via MyBristol) and allow 24 hours after unit registration is complete. Secondly, contact your course or module lecturer to ensure they are using Blackboard and have made the course available.

I can’t log in to Blackboard Please check you are using your University username and password to log in. If you are still unable to access the Blackboard service, email:

MyBlackboard All students have a small personal storage space in Blackboard (under the Content tab), as well as a customisable Personal Learning Space. Students can also request a community space in Blackboard for recreational societies or group activities – simply email:

How can I find out more about Blackboard? Support material can be found on the Help tab.

To access Blackboard go to: 6

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Remote Desktop The Student Remote Desktop allows you to access a University desktop from any computer with an internet connection. You will have a full remote desktop, which works in exactly the same way as if you were sitting at a computer on campus. You will have access to your files, most departmental filestores and all of the common applications. You can save directly back to your University drive, ready for the next time you are on site or save to a memory stick on your PC. You will also be able to print either to your local printer or to University printers. You can also access the Student Remote Desktop from your own laptop on campus, using the University wireless network. You can access the Remote Desktop via MyBristol (see page 5) or the link below: 7

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Wireless The eduroam wireless service provides convenient access to University resources and the internet using your own laptop or mobile device.

How do I start using wireless? The first time you want to connect, pick Bristol-WiFi-Setup from the list of available wireless networks. Then go to and follow the instructions provided to configure your device to connect to eduroam.

Where is wireless available? There are hundreds of wireless hotspots in various locations all around the University. See the website for a list and map. Once your device is set up for eduroam you can also connect when visiting any other university that is part of the worldwide eduroam community.

How do I use wireless in future? Your device will automatically connect you to eduroam when you’re at a wireless location.

For more information visit: 8

Where do I look if I’m having problems? Visit to get help and support.

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ResNet ResNet provides fast internet access to rooms in University accommodation.

Where is ResNet available? For a list of locations where ResNet is available visit

How do I get ResNet? A network cable and instructions for getting connected are available in your residence. The generous standard package is included in your room rent but if these usage limits are not quite enough you can upgrade at any time using My ResNet (see link at bottom of page).

Is ResNet Wireless?

My ResNet connection isn’t working If you have any problems please contact the IT Service Desk for help (see the back cover for contact details) For tools to help you manage your ResNet connection see

ResNet Wireless is available in 98% of the University’s study bedrooms and also covers common areas such as kitchens. Wireless ResNet is included in your room rent and is a convenient way to connect laptops, tablets, smartphones and games consoles.

For more information visit: 9

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University email for life University communications are sent to your University of Bristol email address. Remember to check your email regularly so you don’t miss important messages. The University provides students with a Google email service. This service offers: • Large email quota (25GB) • Easy access to email and address books on popular mobile phones • Access to your email easily from anywhere over the web


• Additional Google applications such as Calendar and Docs • An email address for life – a single email address which you get as a student but keep after graduation.

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Creating your email address Your email address should be based on your real name, and must also include your year of entry. If your name is James Smith, and you started at Bristol in 2012 your address will be something like <>. If you prefer you could have or instead, as long as no one has already registered that before you. If your first choice of email address is already taken try a variation including your initials, middle names, or an extra number. To create or change your mailname visit mailname.html

How do I access my email? You can access your email from anywhere with a web browser using MyBristol (see page 5). Itâ&#x20AC;&#x2122;s easy to use, and if youâ&#x20AC;&#x2122;ve used Google Mail before then the email within MyBristol will be very familiar. It uses the same password you use to access other University services.

Why do I need to check my email while I am a student? University communications will be sent to this email address. You must check your email frequently and regularly during term-time and vacations to make sure you do not miss important messages.

What happens when I leave the university? Your email address will continue to work, even after you graduate.

Why might I want an email address for life? A good email address makes an impression when introducing yourself professionally, like a business card. When applying for jobs an address shows employers that you studied at the University of Bristol. You might want to use it on your CV, in job applications or in a LinkedIn profile.

Can I use other email software (e.g. Outlook, Thunderbird, Mac OS X Mail) or access email via my mobile phone? Yes, see the website below for instructions on how to set it up.

For more information visit: 11

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Printing and photocopying Almost all public printers in branch libraries, the Computer Centre and a number of other departmental locations use our Printer Accounting Server system (PAS) which takes credit from a printing account associated with your UoB account. The same printer credit can also be used on most Canon photocopiers in branch libraries. Colour printing is available in almost all branch libraries and the Computer Centre. This is in addition to colour printing offered in departments. You can also photocopy in colour in the following libraries: Arts and Social Sciences, Medical, Wills, Chemistry, Graduate School of Education and Veterinary Science at Langford.

How do I print and copy? All students automatically have a printing account and all new full-time undergraduates will start off with a free £0.50 print credit. You will then need to add additional credit. If you do not have credit, you won’t be able to print. The same printer credit can be used on photocopiers which are available in branch libraries and the Computer Centre. Printing costs start at 5 pence per A4 page.

How do I add credit? You can check and buy credit by going to the University portal MyBristol (see page 5) and clicking the IT tab. You can also buy credit at the IT Service Desk and any library issue desk.

For more information visit:

Can I print and photocopy in colour? We provide colour facilities for printing and photocopying at the Computer Centre, Arts and Social Sciences Library and in almost all other branch libraries. Colour printing is also available in most faculties and departments.

Why do documents print double-sided? All our printers default to double-sided printing (duplex), helping the University reduce paper consumption and waste. You can print single-sided if you need to for no extra cost.

Do I have access to printing at any time? The Computer Centre has a 24 hour computer lab, equipped with fast black-andwhite and colour printing and photocopying facilities. You can use these facilities at any time of the day or night. Other printing facilities are available in libraries and faculties during their normal opening times.

Where can I find a printer? A general list is available by visiting the web address below and following the link to ‘Printer Accounting Server (PAS)’. You will find that almost all open access rooms and departments have printers.

Can I print things from my own computer? You can print from your own Windows or Mac laptop via the wireless network. For instructions visit: 12

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Public computers Public computers are available in halls of residence, academic departments, libraries, the Union building, and the Computer Centre. Computers in University computer rooms give access to email, the internet, a range of software packages, catalogues and databases for all subject areas. Most open-access computers managed by IT Services run Microsoft Windows and Microsoft Office 2010, though there are Mac OSX and Linux computers in specialist computer rooms. More information on public computers is available via the web page below.

I canâ&#x20AC;&#x2122;t log in to the computer Make sure that the caps lock key is not on. If you have forgotten your password please visit the IT Service Desk with your student card to get your password reset (see the back cover for contact details).

How do I access the Computer Centre out of hours? The University has installed University card readers for access control to a number of buildings, including the Computer Centre. Access to the building requires you to have your University card to hand.

Where can I use a scanner? Scanners can be borrowed from the IT Service Desk for use in the Computer Centre during the Service Desk opening times.

For more about public computer rooms see: 13

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Electronic library resources The Library purchases and subscribes to thousands of electronic journals, electronic books, and research databases. The ‘Quick search’ box on the Library homepage provides easy access to our search tools and catalogues; more information is also available in the eResources area and throughout the Library website. Electronic library resources are protected from public internet access but are available to UoB students both on and off campus. In some cases you might need to login with your UoB username and password to access them, particularly when you are working off-campus.

How do I find them? Search tools are available from the library homepage: From here you will find several quick search options as well as links to MetaLib (electronic resource gateway), and the Library Catalogue. It is important to access electronic resources using the search tools and links provided by the Library, as this will ensure that you are using the correct route to the resource.

How can I access electronic library resources from outside the University? Access to electronic library resources is controlled by a system of authentication. If the computer that you are using is on the University network most electronic resources can be accessed directly. The majority of Library electronic resources are also available to you when you are away from the University, and you will be able to login and access many of these using your University

of Bristol username and password. You will either be prompted for your username & password or the website will provide an ‘institutional’ login link. Alternatively you may use one of two options that make it possible to gain University network access, and therefore electronic resource access from off-site: • The Remote Desktop Service • The Off-site Proxy Service The Remote Desktop Service (see page 7) provides a virtual desktop with links to software within the University network. You can access the remote desktop via any Windows PC without the need to install anything. The Off-site Proxy Service requires that you perform a short, one-off, set-up operation on your computer.

Off-site access information: For more general information and advice about electronic library resources visit: 14

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Software Specialist software is available in some computer rooms, especially faculty and departmental facilities. In addition software is available on the student remote desktop.

How do I get Microsoft Office at home? You can buy a discounted student licence for Office â&#x20AC;&#x201C; see the link for details or access the software via the remote desktop (see page 8).

How do I get anti-virus software? If you have a home computer running Windows it is essential that you have anti-virus software to protect it. Microsoft Security Essentials (MSE) is a free antivirus package from Microsoft. We recommend MSE for all staff and student personallyowned computers.

What other software is available? There is specialist software which helps students on particular courses. Your department will let you know if this applies to your course. This software may also be available via the remote desktop. There is also a range of free or low cost software that may assist you in your studies. This information can be found via the software site below.

Microsoft Security Essentials (MSE) and other free software: Software advice: 15

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Central student filestore All students have a minimum of 10GB of disk space on a network drive where you can save your work. This networked filestore is less risky than using a USB stick as it is regularly backed up so your data will always be safe. Your filestore space is accessible as drive “O:” and is treated as a home folder on Windows computer systems. You should normally expect the “O:” drive to be connected automatically at log in on most Windows computers within the University. You can also access it through the student remote desktop. You can also access your personal storage folder MyFiles on personal devices or your home computer. Any files you store here are automatically backed up for you. Some faculties and departments also provide filestore for students.

How do I access the filestore from the wireless network? For instructions visit For more information visit the web page below.

Can I access my files from a home computer? We recommend that you use the Remote Desktop service (see page 7).

For more information visit: 16

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Having problems? 1 I can’t log in to a computer See the information on public computers (page 13).

9 My computer has got a virus – what do I do? Contact the IT Service Desk for advice (see the back cover for contact details)

2 ResNet connection not working? See page 9 – ResNet

3 I can’t access the wireless service See page 8 for details on setting up wireless or contact the IT Service Desk.

10 My laptop isn’t working Take it along to the Laptop and mobile clinic to see if we can help with the problem (see back cover for details).

4 I can’t print my work Check you have credits in your printing account by logging into MyBristol (see page 5) and selecting the IT tab.

5 I can’t save my work See page 16 – Filestore.

6 I’ve lost my work Contact the IT Service Desk for advice (see the back cover for contact details).

7 I can’t access a journal article I’ve found on the web Check the University Library subscribes to the journal by searching for the title of the journal in the eJournals Catalogue: eresources/ejournals

8 I can’t send email Check the IT service status page


IT Service Desk The IT Service Desk is located in the Computer Centre (between the Arts & Social Sciences Library and the Sports Centre). This free service can help with: • Passwords • Remote Desktop • Printing • Email • • Blackboard • Student Info • MyBristol • ResNet • • Wireless • Off-campus access • University software and equipment

IT Service Desk contact information • Web self-service: • Email: • Phone: 0117 92 87870 (internal 87870),weekdays, 8am–5.15pm • Counter service: weekdays, 9am–5pm Computer Centre, 5 Tyndall Avenue, Bristol, BS8 1UD Important information on IT Services can also be found at

Laptop and Mobile clinic If you're having problems with your laptop, tablet or mobile device then the free student laptop and mobile clinic can help. Bring your device along to the clinic and we’ll work on it while you wait. We can’t solve every problem, but are happy to look at anything and see what we can do. To find out the opening times and location of the laptop clinic visit:

AskIT AskIT is for staff and students who use their own IT equipment with University services. Anyone can post a question, and anyone can answer it and help each other out. Questions on AskIT aren’t guaranteed a response, but it’s likely someone else out there will have had the same one as you and would be pleased to share their experience. You can also search existing questions to see if yours has already been answered.

Sources of IT information • • • •

IT website news: IT status page: Facebook: Twitter: Designed by Bristol City Council, Bristol Design BD3092 September 2012

Student guide to IT services