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CLASSROOM TECHNOLOGY SERVICES FISCAL YEAR 2018-19 UNLV OFFICE OF INFORMATION TECHNOLOGY

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CTS END OF YEAR REPORT | 2018-19


2018-19

UNLV OFFICE OF INFORMATION TECHNOLOGY

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CLASSROOM TECHNOLOGY SERVICES Fiscal Year 2018-19

Classroom Technology Services within the University of Nevada, Las Vegas (UNLV) Office of Information Technology is a proven leader in design, implementation, and support of classroom technology. The unit’s personnel and processes continue to be recognized by audiovisual (AV) integrators, consultant, manufacturers, and peer higher education institutions. This annual report highlights Classroom Technology Services’ (CTS) accomplishments and milestones achieved the 20182019 fiscal year. It also identifies areas to be improved during the upcoming fiscal year. In April 2019, UNLV welcomed the Northwest Managers of Educational Technology (NW/MET), an association of educational technology professionals from colleges and universities across the northwest and intermountain regions of the United States and western Canada. UNLV and CTS hosted this year’s conference, which was themed leadership, technology, and application, near the campus at the Hard Rock Hotel. Conference attendees had lively discussions about leadership techniques, technologies that support teaching and learning, and applications that are used daily. The driving forces behind the conference were NW/MET director Frank Alaimo and Michael Thiel, who both work

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CTS END OF YEAR REPORT | 2018-19

in CTS. In addition to their daily responsibilities, they worked tirelessly over the past year to showcase one of the best conferences in the 40-year history of NW/MET, boasting over 125 attendees and 35 different vendor sponsorships. This past December, UNLV and CTS welcomed Dr. Joe Horne as the new associate director of instructional technology services for the Office of Information Technology (OIT). CTS looks forward to his leadership, guidance, and vision for the unit. CTS manager Scott Menter and Alaimo were invited to present at the world’s largest audiovisual and integrated systems trade show. In April, the two traveled to Amsterdam, Netherlands to present at the Integrated Systems Europe conference. Menter and Alaimo talked about their experience building an enterprise audiovisual system for UNLV as part of the “What’s Next … Higher Education Integrated Experience Design” program. CTS hopes readers from this report useful in demonstrating its commitment to developing and maintaining exceptional learning environments.


TECHNOLOGY ENHANCED SPACES Total CTS Supported Spaces 600 550

557

500

525

450

456

400 350

376

300 250 200

280

304

2013-14

2014-15

247 247

150 2011-12

2012-13

There are currently 202 general purpose classrooms and AV systems in the instructional technology computer teaching facilities. This graph shows the total number of spaces and technology systems supported by CTS. It includes general purpose and departmental

2015-16

2016-17

2017-18

2018-19

classrooms, conference rooms, digital signage systems, and departmental specialty systems. If CTS designs and manages the project, the unit is committed to the support of the space and system.

UNLV OFFICE OF INFORMATION TECHNOLOGY 3


CTS HELP DESK By documenting classroom support issues and Footprints service ticket requests, CTS can now see trends in data beginning to emerge over the past several semesters. Even though there were a couple of widespread issues during the fall 2018 and 2019 semesters, including power outages that affected touch panels, computer update problems, and mass audio configuration updates, the number of calls did not rise significantly – even with supporting more spaces than the previous year.

Spring 2019 396

396

396 Spring 2018

Fall 2018

396

396 Spring 2017

Fall 2017

396 Fall 2016

Fall 2015

Spring 2015

Spring 2016

396

396

396 Fall 2014

Spring 2014

399

519 Fall 2013

396

447 Spring 2013

200

Fall 2012

Number of Service Calls

400

396

Totals by Semester

600

96 Audio & Mics 57 Cables & Connections 137 Computers 46 Computer Peripherals 142 Control System 33 Document Camera 19 Bluray 18 DVD/VCR 26 General Facility 10 i>Clicker 9 Network 93 Projector 6 Projector Screen 10 Lecture Capture

44

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CTS END OF YEAR REPORT | 2018-19

100

“Classroom Technology Services is an invaluable partner for the School of Medicine. Knowing that they are there has allowed us to focus our hiring efforts on areas not covered by OIT. No matter how small or large the project, CTS is right there beside us to ensure that we are deploying cost-effective and functional solutions to meet our various use cases. I cannot say enough about the CTS team and the ongoing support they provide. I do not think we would be so far along with our AV deployment if it not were CTS.” Cam M. Johnson Director of IT Operations UNLV School of Medicine Over the past three years, CTS has been involved in the design, project management, and programming of 100 new and/or renovated AV technology spaces at a cost of $1,600,596.62. This created a challenge for CTS, which expanded its commitment to supplying support for the UNLV community.

Technical Fix by Device

0

MEDICAL CAMPUS AT SHADOW LANE SUPPORT

150


DIGITAL SIGNAGE ON CAMPUS

The Visix AxisTV9.x application is the standard software solution for UNLV’s digital signage needs. Visix recently released an upgraded version of this software solution called AxisTV Signage Suite. New clients and existing users are being added to the new Signage Suite environment. To facilitate a proper migration path to Signage Suite, CTS established a test environment complete with Windows 10 clients (a pre-requisite for Signage Suite) to fully explore the newer environments advantages. Signage Suite boasts many improvements like improved support for streaming and YouTube videos, better browser support, improved content design tools, touch interactivity, and better workflows for content.

With that said, CTS continues to see growth from departments wanting to add signage to their areas. This past year, five new players were added to our OIT hosted server, with more displays in the works to come online in the next year. Currently, about 70 percent of the Visix players deployed across campus are still running Windows 7 and are over five years old. CTS is working with these users to move to newer hardware so that they can migrate over to Signage Suite. The team is also working to get outlying departments to upgrade and migrate over to the OIT hosted server.

UNLV OFFICE OF INFORMATION TECHNOLOGY 5


CLASSROOM CONTROL SYSTEMS AND REMOTE MANAGEMENT

Throughout the fiscal year, CTS continued to develop the framework control system program that piloted last year. As deployment across campus proceeded, the unit identified and incorporated various performance and small functionality enhancements.

With the introduction of lecture capture in select classrooms, CTS implemented a feature to allow control and feedback through the touch panel. In these rooms, the instructors can verify a scheduled recording is occurring or start an ad-hoc recording from the touch panel.

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CTS END OF YEAR REPORT | 2018-19

CTS has also been in charge of programming multiple departmental spaces that are outside the unit’s normal scope. These spaces include an AV redesign of the Boyd Dining Room, the new police headquarters in the Gateway building, and various spaces in the UNLV Dental School and School of Medicine.


DEVICE USAGE: FISCAL YEAR 2018-19 4000 3513.04 2788.31 2766.11

HDMI is trending upwards and VGA is trending downwards. Visually VGA is trending downwards at a faster rate than HDMI is increasing. This indicates professors are utilizing other resources and HDMI instead of VGA.

3060.08

2779.19

3000

2000

1000

0 6/2016 - 7/2017

6/2016 - 7/2017

6/2016 - 7/2017

TIME Laptop HDMI

Laptop VGA

11000 10000 9000 8000 7000 6000 5000 4000 3000 2000

VCR

Lec tern PC

top VGA

Lap

Lap to HD p MI

DV D

Doc um Cam ent era

ray

1000

Blu

Hours

HOURS

1861.47

Device Type UNLV OFFICE OF INFORMATION TECHNOLOGY 7


LECTURE CAPTURE

After a pilot program in summer 2018 with faculty members from various disciplines, OIT introduced Panopto to campus prior to fall courses beginning. The solution allows faculty to record video in a flipped classroom scenario (via Canvas), along with the ability for instructors to schedule recordings of their live lectures in one of our lecture capture-equipped rooms.

with various use cases helped propel Panopto into one of the university’s most popular tools. Since fall 2018, the number of lecture capture-equipped rooms has nearly tripled. Between live lectures and videos recorded outside of the classroom, the total number of videos created in 2019 also tripled.

Training sessions, live demonstrations, and experiments

Readers can view Panopto’s growth and usage at UNLV throughout the 2018-2019 academic year:

SUMMER 2018 STATISTICS

SPRING 2019 STATISTICS

240 Recorded Videos 52hrs Total Recorded 125 Unique Views 544 Video Views 40hrs Total viewing time

1,397 Recorded Videos 857hrs Total Recorded 3,746 Unique Views 30,791 Video Views 7,446hrs Total viewing time

FALL 2018 STATISTICS

SUMMER 2019 STATISTICS

647 Recorded Videos 252hrs Total Recorded 942 Unique Views 11,300 Video Views 1,642hrs Total viewing time

1,057 Recorded Videos 438hrs Total Recorded 2,200 Unique Views 13,652 Video Views 2,579hrs Total viewing time

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LECTURE CAPTURE STATISTICS (FY 2019) 4000

35000

3746 30791

3500

30000

3000

25000

2500

2200

20000

2000 11300

1500

500

1057

942

1000 240

544 52

7446

252

40

438 2579

1642

0 SUMMER 2018 STATISTICS

FALL 2018 STATISTICS

Number of recorded videos

SPRING 2019 STATISTICS

Total recorded hours

15000 10000

857

647 125

13652

1397

5000 0

SUMMER 2019 STATISTICS

Number of people who viewed videos (unique users)

Number of time videos were viewed

Total time of video viewing (in hours)

The graph demonstrates that there has been a drastic increase

learning

tool,

including

foreign

languages,

hospitality,

in the utilization of lecture capture throughout fiscal year 2019.

kinesiology, fine arts, accounting, nursing, and more. CTS is

The data will be examined throughout fiscal year 2020 to be

excited to continue assisting faculty with utilizing video as a

directly compared and provide more accurate projections of

course enhancement tool for students, along with exploring

expected usage increases going forward.

additional opportunities to install lecture capture equipment in more spaces on campus.

Numerous academic groups and disciplines have begun exploring unique ways to utilize Panopto as a supplemental

UNLV OFFICE OF INFORMATION TECHNOLOGY 9


ICLICKER SUPPORT Twenty-two instructors used iClicker Classic, a dedicated response hardware, serving 3446 students over the past fiscal year. Ninety-six instructors used the cloud version of iClicker, REEF, servicing 3168 students over the past fiscal year.

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WEB CONFERENCING

OIT announced the availability of Cisco Webex, a new,

have been hosted by UNLV staff members.

synchronous video conferencing solution in June 2019.

faculty and staff have hosted Webex meetings, with each

Almost 340

Webex is currently available to all full-time administrative

meeting and session averaged three attendees. Based on how

and academic faculty, along with full-time staff and graduate

long each attendee spent in a Webex meeting, the total time

assistants.

invested by the attendees was over 1,200 hours.

Various faculty members and groups piloted Webex prior to the

CTS worked closely with the e-learning employees to

announcement of its availability, with various use cases. From

coordinate equipment setups for instructors in classrooms

synchronous classes, to meetings with attendees from across

where Webex would be used. CTS anticipates an exponential

the country, to faculty members inviting a guest speaker from

increase in Webex usage across campus, as faculty and staff

a foreign country, Webex has opened numerous possibilities

recognize the convenience factor of meeting virtually in lieu of

for instant collaboration and productivity.

trying to book conference rooms and meeting spaces.

Since its launch, almost 700 meetings, classes, and events

UNLV OFFICE OF INFORMATION TECHNOLOGY 11


LIED LIBRARY KNOWLEDGE PRODUCTION (PHASE 1)

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AV DEPARTMENTAL PROJECTS CTS displayed its competency of AV technology and design by getting more involved with the construction and planning process on AV projects for a multitude of departments throughout UNLV. The unit designed and managed 32 AV projects at a total of $1,222,112.47 that are consistent with technology standards established by CTS. (6.5 ITMP)

UNLV OFFICE OF INFORMATION TECHNOLOGY 13


CONSTRUCTION & UPGRADES

CTS continued planning and documenting each space with technical line drawings, floor plans, standardized programming, and a defined scope of work for both the construction and AV. Lessons learned from the previous year allowed the unit to improve the process and scheduling. (S.4 ITMP)

Funded CTS projects: In fall 2018, OIT debuted Panopto, UNLV’s new video content

the instructors’ image. The technology also is able to record

management and lecture capture solution. As part of the

any content source displayed on the projector. For the rooms

deployment, CTS were responsible for identifying a solution

without a dedicated appliance, the unit routed the output of

for the technology enhanced classrooms to accommodate

the switcher and fed it into the lectern computer running the

the lecture capture hardware and software.

Panopto client software.

CTS installed Panopto appliances in 20 of the university’s

These solutions help capture any lecture across campus in

largest classrooms, complete with controls integrated into

any one of the general purpose classrooms on campus.

the Crestron touch panel and PTZ cameras for recording

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SCHOOL OF DENTAL MEDICINE SLC B250

DEPARTMENTAL SPACES AND FUNDING Departmental AV Spaces Created/Renovated

Departmental Spaces Funding

$2.5M $2M

75

$1.5M 50 $1M 25 0

Funding Amount

Number of Spaces

100

$500k

2012

2013

2014

2015

2016

2017

2018 2019

$0

Fiscal Year

Through the reported fiscal years, CTS created and renovated 370 departmental AV spaces, with a running total of $8,550,356.76 of departmental space funding dedicated to the projects.

UNLV OFFICE OF INFORMATION TECHNOLOGY 15


UNLV GATEWAY FLOOR 2

OF YEAR YEARREPORT REPORT| 2018-19 | 2018-19 16 CTS END OF


UNLV OFFICE OF INFORMATION TECHNOLOGY 17


EMPLOYEE DEVELOPMENT & CERTIFICATIONS

TRAINING GOALS To remain relevant in the current industry, CTS has identified training opportunities for staff this coming fiscal year that will keep them up to date on technology and trends that impact the environment of Higher Education at UNLV. This past year, all of the CTS staff became further trained and certified within our professional field. We have taken several industry and manufacturers training opportunities to learn new technologies, stay engaged in the industry and satisfy the AVIXA CTS requirements.

Scott Menter

Michael Theil

• Attended and presented at ISE 2019, Amsterdam, NL:

• Attended and presented at Infocomm International

“What’s Next…Higher Education Integrated Experiences Design Conference. (Case Study: Building an Enterprise AV/IT System at the University of Nevada, Las Vegas) • Crestron DigitalMedia Networking Certification (DMNVX-N) • Crestron DigitalMedia NVX Design and Application (DMNVX) • Attended and presented at the 2019 Northwest Managers of Educational Technology Annual Conference in Las Vegas

Conference, June 2019, Orlando: Case Study: Creating the Next Generation Classroom • AVIXA AV Design Level II • Digital Signage Expo 2019, Las Vegas • Northwest Managers of Educational Technology Annual Conference, Las Vegas • Crestron DigitalMedia Networking Certification (DMNVX-N) • Crestron DigitalMedia NVX Design and Application (DMNVX)

• Renewed AVIXA CTS Certification

Frank Alaimo

Rohan Palmer

• Attended and presented at ISE 2019, Amsterdam, NL:

• Attended Infocomm International Conference, June 2019,

“What’s Next…Higher Education Integrated Experiences

Orlando

Design Conference. (Case Study: Building an Enterprise

• AVIXA Project Management for AV, Orlando

AV/IT System at the University of Nevada, Las Vegas)

• Northwest Managers of Educational Technology Annual

• Attended Digital Signage Expo 2019 • Conference Director Northwest Managers of Educational Technology Annual Conference, Las Vegas. Conference yielded a $9,000 profit for the organization. • Attended and presented at Infocomm International Conference, June 2019, Orlando: Case Study: Creating the Next Generation Classroom • AVIXA Design Thinking for AV

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Conference, Las Vegas


LOOKING AHEAD... As a group, CTS is evaluating major changes to the unit’s policies and technological capabilities. Below is a short list of what is being addressed as CTS prepare new technologies and rollback on others. • We plan to evaluate computer lab monitoring software

a strategy to remodel the current space to become more

for the classroom computers to determine client usage,

client and service centric as well as opening up space in our

computer hardware demographics and software usage

office area for facilitating collaboration among employees

• We will be phasing in the active directory to the classroom computers.

• Extend our remote monitoring capabilities to help better respond and resolve issues in a timely manner.

• Digital signage server upgrade has been completed and we

• Further develop the classroom control system layout and

will be working on consolidation of all the digital signage

programming to maintain a feature-rich offering while

users on campus.

simplifying the end-user experience and ability to maintain the code behind the scenes.

• Defining the data collected from different sources to help guide CTS and make a more efficient department.

• Explore new audio-visual distribution technology such as AVoIP to determine its feasibility on the UNLV campus

• Office renovations are planned for this fall. Classroom Technology is faced with a shortage of workspace for full time and student employees. We as a group, devised

new position CTS was granted a new full time position in the spring of 2019. Starting July 1, we would like to welcome Joseph Chrobak, CTS, AV/IT Systems Specialist. He will be working closely with Frank Alaimo designing and managing AV projects. He will be a welcome addition to the CTS staff.

2019-20 UPCOMING PROJECTS Many large projects in the planning stages include the Advanced Engineering Studies Building, UNLV Police HQ facility, UNLV Gateway, Lied Library Knowledge Production Space, FDH 109 Auditorium Renovation and School of Dental Medicine Classroom. As with every year, new projects are added throughout the year and we are sure to see this list grow.

UNLV Gateway Floor 3

BEH Faculty Center

BEH Advising & Career Services

FDH 109 Auditorium

UNLV OFFICE OF INFORMATION TECHNOLOGY 19


IN CONCLUSION “It’s not always what we do. It’s what we can do.” The CTS group continues to innovate and find creative ways to provide the highest level of support and training our instructors need. Staff is continually improving our processes and technical expertise with training, attending trade shows and seminars, and working with our constituents to provide the best possible learning environment. All of this would not be possible, however, without the hard work and dedication not only from CTS full-time staff, but student employees as well.

CTS STAFF

STUDENT SUPPORT STAFF

Scott Menter, Manager, Classroom Technology

Kalin Thomas

ServicesCTS, DMC-E-4K, DM-NVX-N

Anu Thennakoon Evan Eberhardt

Frank Alaimo, Audio Visual Systems Specialist

Fiona Chow

CTS-I, DMC-E-4K

Ajya Winton Julie Colgan

Michael Theil, Classroom Control Systems Specialist CTS, DMC-E-4K, , DM-NVX-N Rohan Palmer, IT Professional 2 CTS, ITILv3, CCNA, MCSE,

SPECIAL THANKS TO

Network+, A+ Nicole Johnson Matt Broughton, IT Technician V DMC-E-4K, ECA, EAVA

Rakitha Perera Julie Acheson

Christopher Marquez, Public Service Intern I Joseph Chrobak, AV/IT Systems Specialist (New for 2020 fiscal) CTS

INSTRUCTIONAL TECHNOLOGY SERVICES CONTRIBUTING STAFF Andrew Borts, M.Ed, Instructional Technology Support Specialist CTS Simon Lamsal, Student Assistant, Instructional Technology Support

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WORTH NOTING ISE 2019, AMSTERDAM 2019

JETBUILT CASE STUDY

University of Nevada, Las Vegas Simplifies Proposal “What’s Next…Higher Education Integrated Experiences

Generation with Jetbuilt

Design Conference. (Case Study: Building an Enterprise

https://bit.ly/2DfTa3D

AV/IT System at the University of Nevada, Las Vegas)

INFOCOMM 2019 ORLANDO

MY TECH DECISIONS

Mike, Frank, and Trevor Presentation.

Jetbuilt AV Proposals Software Saves UNLV’s AV/IT

Case Study: Creating the Next Generation Classroom

Specialist’s Time https://bit.ly/2rubt26

NWMET

SENNHEISER CASE STUDY

Hosting NWMET (Northwest Managers of Educational Technology); April 2019

SpeechLine Digital Wireless sets the new standard at University of Nevada, Las Vegas

LEGRAND AV CASE STUDY

https://bit.ly/2KY3GAN

PRO SOUND WEB UNLV Hospitality School Enhances the Technology Experience https://bit.ly/2OqH8e9

University of Nevada, Las Vegas Adds Sennheiser

https://bit.ly/35zpdYg

SpeechLine Digital Wireless https://bit.ly/2KWxjm6

RAVE PUBLICATIONS

University of Nevada, Las Vegas Simplifies Proposal Generation with Jetbuilt https://bit.ly/2rwLl6J

UNLV OFFICE OF INFORMATION TECHNOLOGY 21


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