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STUDENT CHARTER


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MISSION AND VISION ENDORSEMENT

The University of Cumbria is a community of students, staff, partner organisations and the Students’ Union. Working together we aim to achieve the missions and uphold the values of the University of Cumbria and the University of Cumbria Students’ Union (UCSU). Our Charter is for those students who are enrolled with us and who are directly receiving teaching and learning through the university. The University of Cumbria Mission is to provide and promote excellent and accessible higher education, which enhances the lives of individuals supports the needs of our local economies and fosters the development of the communities to which we belong.

UCSU’s Mission is to represent and support you to achieve your ambitions. This charter defines how we work together to achieve our goals. It is not a legal document or a list of rules, but an explanation of what it means to be part of our vibrant learning community. At the centre of the Cumbria experience is a passion to learn, a passion to educate and a curiosity about the world. Staff and student leaders endorse this charter and agree to actively represent the principles and values which it contains.

Julie Mennell

Rowan Cooper-Gritten

Vice Chancellor, University of Cumbria

UCSU Welfare & Support Officer


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Guardian University League Tables 2015 graphics

We are the

TOP

Ranking up

10

new university (post-1992) in the North West for educating health professionals.*

Art, design and craft are all rated in the top

F VE

The University of Cumbria Experience offers you a passport or more places* to life-changing opportunities, both professionally and personally. *Guardian University League Tables 2015

* Guardian University League Tables 2015

70%

of Tower Hamlets schools employ at least one University of Cumbria trained teacher.

for North West universities.* *Guardian University League Tables 2015

Law, musical theatre performance and psychology are all rated in the top three of North West universities.*

The University of Cumbria offers an exceptional package of support including outstanding library, learning and student services, access to specialist equipment, a professionally-focused curriculum, practical THELMA awards graphics (email footer) hands-on experience, and a personal tutor committed to assisting you, OUTSTANDING as well as careers support to make yourself the employee of choice. WINNER

* Guardian University League Tables 2015

FINANCE TEAM

To find out more about the Cumbria Experience, and the wide array of support and opportunities available, please visit: www.cumbria.ac.uk/experience Working together we will make sure that your university experience is based on the best principles of higher education: creativity, realising potential, accessibility, social responsibility, equality, diversity and inclusion.


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You will be supported to achieve your potential. You will receive clear information about learning outcomes, assessment criteria and rules in advance so that you are offered the opportunity to succeed and you know what to expect.

You will steer your own learning goals and receive timely, relevant and clear feedback on your work.

If you have a disability, or a specific learning difficulty, we will work with you to make reasonable adjustments so that you can participate and have the full opportunity to succeed at the university.

It is essential to respect your peers and colleagues. If difficulties arise, we will seek to address them in a collaborative and principled manner, respecting the personal needs of others.


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Together we will create an environment that supports the wellbeing of students and staff. We want you to truly feel a sense of belonging to the university through a variety of partnerships and projects in learning, teaching, employability, enterprise and research. Staff and students form the core of a meaningful and effective partnership. This shared responsibility creates a high quality university experience. We are all responsible for the quality of learning, teaching and research. •

It is expected that students and staff attend inductions, participate in timetabled events such as classes and meetings, and adhere to stated deadlines, whether submitting work or providing feedback.

We are all ambassadors for the University of Cumbria and its values and are all expected to conduct ourselves in an appropriate and professional manner which is suitable for the occasion.

By working together we can achieve so much; if you need additional help with your studies, don’t leave it too late - act in a timely way.

Take advantage of the many sources of help and guidance available; be in control and stay on track.


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STUDENT HUB AND HANDBOOK The Student Hub is your online one-stop shop for all your information, services and study needs. Sign on once and you will have access to the University’s student systems and services. http://hub.cumbria.ac.uk

The Student Handbook in the Hub portal has all the information you need throughout your University of Cumbria experience. Please take time to read it. From term dates and course information to regulations, procedures and links to the full range of student services available, the handbook is a university essential. my.cumbria.ac.uk/studenthandbook


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Meaningful and honest interaction is one of the foundations of our community. Your active participation in university life is encouraged and valued and the university aims to engage you, communicate clearly with you and listen to your views. We care about your opinions and there are many ways you can tell us how you think we’re doing! You can give feedback through: • • • • • •

Your Personal Tutor Student Academic Representatives (you too could become a Rep!) Students’ Union Panels and your elected UCSU Officers Staff-Student forums Comments and suggestions schemes Module evaluations

The university actively seeks feedback from you. Your views help us to make policy, evolve existing and new policies, evaluate service and course delivery – your feedback really does make a difference. We will also encourage and help you to take part in national feedback surveys such as the National Student Survey (NSS) for final year students and the Destination of Leavers from Higher Education (DLHE) for graduates. And of course the university offers you feedback whether it is about your assessments and assignments, progress on your course or changes that are made or planned.


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Together we will create an environment that supports the wellbeing of students and staff. We want you to truly feel a sense of belonging to the university through a variety of partnerships and projects in learning, teaching, employability, enterprise and research. Staff and students form the core of a meaningful and effective partnership. This shared responsibility creates a high quality university experience. We are all responsible for the quality of learning, teaching and research. •

It is expected that students and staff attend inductions, participate in timetabled events such as classes and meetings, and adhere to stated deadlines, whether submitting work or providing feedback.

We are all ambassadors for the University of Cumbria and its values and are all expected to conduct ourselves in an appropriate and professional manner which is suitable for the occasion.

By working together we can achieve so much; if you need additional help with your studies, don’t leave it too late— act in a timely way.

Take advantage of the many sources of help and guidance available; be in control and stay on track.


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We will communicate with you through your student email address, the weekly student email, bespoke emails and even through desk-top pc screen savers! •

We want to stay in touch with all our community at university and beyond and ask that you update your contact details to allow us to do this, and to enable you to take part in our virtual learning and alumni activities.

We ask you to tell us about any small problems so we can help to try and avoid them becoming bigger issues.

For concerns that cannot be resolved informally, we offer you a formal Student Complaints procedure - more information can be found online: my.cumbria.ac.uk/studentcomplaints

We encourage you to talk through your concerns with the Students’ Union, who offer independent, confidential advice and guidance - sign up to our website at the start of the year to make full use of our services wherever you are based. www.ucsu.me/support

We aim to be transparent in our communications and we publish financial information about the university so you can see it at a glance www.cumbria.ac.uk/financialinfo


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We are committed to supporting the learning, development and enterprise of all members of the university community. We value the intellectual, personal, professional, vocational, creative and social potential of students and staff. • You will have access to activities and services to enhance your career potential and enable personal development. • External placements, work-related learning and work experience are a key part of many of our courses. We will work with you to agree and prepare you for suitable professional experience and we expect that all work-related activities will be undertaken professionally. • We will offer you a comprehensive range of enterprise and employability development opportunities, within and beyond the curriculum, to help you achieve your potential. • Please take the time to explore what is available to you as part of the Cumbria Experience: www.cumbria.ac.uk/experience

We provide you with an award-winning, high quality package of support and learning resources allowing individuals to achieve their full academic potential. These resources are for everyone’s benefit and it is essential that we all respect and share them appropriately. • You will be provided with accurate, honest and reliable information, and advice, guidance and resources to enable you to succeed. • We value every university member and ask that you respect your status and abide by university rules and regulations, intellectual property rights, copyright, patent laws and safeguarding, and that you return resources on time and in a fit state so they can be used again. • Being a student is rewarding but requires dedication, preparation and hard work. • We hope you will make full use of university online support materials and access them regularly, including the wide array of electronic sources of information, specially selected for your subject area and searchable from any internet location (on or off campus).

For all your library resources visit OneSearch which is accessed from the My Library tile in the Student Portal: http://hub.cumbria.ac.uk


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The physical and virtual environment in which we work, study, meet and live will be fit for purpose and contribute to a sustainable future. • We ask that you respect the physical environment, including your accommodation, and behave respectfully towards each other, neighbours and other users of our premises or facilities. • Please be courteous when online and when using social media; this will reflect positively on you and on the university. Be supportive of other members of the university community. • Your experience is unique and shaped by you; our university is as diverse as you are, with its many learning locations and ways to study. You can expect to receive an equivalent (though not identical) experience whether this is campus based or accessed from a distance.


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The partnership approach between our Students’ Union and the University of Cumbria has been recognised nationally as being highly commendable. The Students’ Union recently achieved Investors in People Gold standard and was also shortlisted for an International Investors in People Award for Small Employer of the Year 2015. The University of Cumbria Student’s Union has also been shortlisted for three years running in the “Best Small and Specialist Students’ Union” category at the National Union Student’s Awards and this year former UCSU Chief Executive Daryl Ormerod won “Staff Member of the Year” in recognition of his work at the University of Cumbria, Aberystwyth and Keele Student’s Unions. Previous recognition for UCSU includes “Student of the Year” at the NUS Awards in 2015, Green Impact Gold (2015) and a Silver Award in the National Students’ Union Quality Mark (2014). Recently UCSU was shortlisted for Educate the North awards 2016 – Student Union of the Year. The University of Cumbria has a code of practice relating to the operation of the University of Cumbria Students’ Union (UCSU). This code which addresses the requirements of Sections 20-22 of the Education Act 1994 has been agreed with UCSU and can be viewed at www.ucsu.me/footer/column-one/meetingsgovernance/code-of-practice.

These awards recognise the University of Cumbria Students’ Union status as one of the leading smaller unions in the country for the representation and support of their members, and the provision of opportunities to provide a fantastic university experience – from volunteering to student groups and representatives. The Students’ Union’s commitment to the needs and interests of students at the University of Cumbria is what makes our partnership so beneficial – both the University and the Union work closely together to deliver the best outcomes for students, and challenge one another to further enhance the student experience for all members, regardless of where, what or how they study.


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If you have any comments on the charter or wish to raise a query or concern about any part of your experience, please do so through any of the channels listed below and we will seek to address any issues. Your feedback will help us to improve the university community experience.

University of Cumbria email for charter issues studentcharter@cumbria.ac.uk UCSU email for charter issues student.union@cumbria.ac.uk UoC student complaints process my.cumbria.ac.uk/studentcomplaints University of Cumbria Primary Charter named contact: Director of Library and Student Services, Margaret Weaver, Margaret.Weaver@cumbria.ac.uk UCSU Primary Charter named contact: Welfare & Support Officer, Rowan Cooper-Gritten, rowan.cooper-gritten@cumbria.ac.uk

The charter is a set of mutual expectations and aspirations and does not define or limit the legal obligations and/or rights of the university, its students or UCSU. Those rights and obligations can be found on the university’s website. Should you have any queries in this regard, UCSU and/or Library and Student Services (LiSS) can provide advice and support. This charter was updated in June 2016 and will be reviewed regularly.


If you require alternative formats of this charter, for example large print, Braille, podcast, please contact disabilitysouth@cumbria.ac.uk

Information correct at time of printing August 2016. Visit www.cumbria.ac.uk for the most up to date version. Copyright Š University of Cumbria 2016 (UOC 687)

Student charter 2016  

University of Cumbria Student Charter

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