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a DeCaDe oF Care

2009 CoMMunity rePort




Patient Care


Community Benefit








Volunteer Services



a message from administration Think for a minute about how drastically things have changed in 10 years – the World Wide Web, cellular technology, three presidents, just to name a few. We made the same reflections as we prepared this year’s report, taking a look back at our most significant accomplishments since 2000. The Breast Health Center and mobile mammography, the Heart & Vascular Institute and all-digital cath labs – who could imagine University today without these innovative, patient-focused services? It’s a Decade of Care like none other in the region. We’ll share a few of the highlights with you in the following pages. Every day since our founding in 1818, University Hospital has made a difference in people’s lives. All of our endeavors are guided by our mission and reflect our ongoing commitment to serve this community. During these challenging economic times, we know that investing in our community is more important than ever. As one of the region’s largest employers, University is a major contributor to the region’s economy. We recognize that delivering quality care, prudently managing our resources and staying true to our mission will allow us to continue to fulfill this important role in our community for decades to come. Committed people make our great work possible. We deeply appreciate the patients who walk through our doors and entrust us with their health care every day. We are also grateful to the talented physicians, board members and staff who dedicate themselves to University Health Care System and work tirelessly to ensure our success. We are thankful for the generous benefactors and volunteers who support us with their monetary gifts and time. As a result, 2009 was another successful year for University Health Care System. More patients chose us for their health care; we brought our $93.6 million renovation and expansion project to a close; our leading service lines received national acclaim; inpatient customer satisfaction exceeded the 95th percentile; and we were again named in the top 10 percent of the state’s large hospitals in clinical quality. We continue to enhance the integration and strength of our health care system in order to bring quality health care to more and more people. We also support a wide range of activities that improve the community’s health and well-being. In 2009, our total investment for community benefit programs exceeded $21.7 million. This includes more than $18.5 million in actual cost for indigent and charity care. We hope you find the information in our 2009 Community Report beneficial, and that you feel the same pride we do. We are honored to serve this community, and are sincerely thankful for your continued support.

J. Larry Read, President/CEO University Health Care System


dynamiC leadersHiP The Richmond County Hospital Authority and University Health Care System’s Governing Boards are made up of some of the community’s most respected businesspeople who dedicate their time and talent to ensure patients have the highest quality care the region has to offer. These Trustees provide excellent leadership that helps drive the hospital forward

Back, left to right: Hugh L. Hamilton Jr., William J. Badger, Thomas E. Sizemore, Quincy L. Robertson. Front, left to right: Eugene F. McManus, Jeffrey L. Foreman

Back, left to right: R. Lee Smith Jr., Gregory L. Gay, M.D., Quincy L. Robertson, J. Brewster Given, William J. Badger. Front, left to right: Levi W. Hill IV, Randolph R. Smith, M.D.

riCHMond CoUnty

University HealtH, inC.

University HealtH

Hospital aUtHority

Randolph R. Smith, M.D., Chairman

serviCes, inC.

Quincy L. Robertson, Chairman

Quincy L. Robertson, Secretary

R. Lee Smith Jr., Chairman

Jeffrey L. Foreman, Vice Chair

J. Brewster Given

Brian J. Marks, Secretary

Hugh L. Hamilton Jr., Secretary

James C. Sherman, M.D.

Gerald E. Matheis

Eugene F. McManus

Gregory L. Gay, M.D.

Randy W. Cooper, M.D.

A. Bleakley Chandler Jr., M.D.

Mac A. Bowman, M.D.

Rev. Clyde Hill Sr.

James C. Sherman, M.D.

William J. Badger

Eugene F. McManus

William J. Badger

R. Lee Smith Jr.

Michael S. Holman, M.D.

Betty Beard

Levi W. Hill IV

James W. Smith Jr.

Thomas E. Sizemore

J. Larry Read, ex officio

Jerry W. Howington, M.D. Hugh L. Hamilton Jr. Wyck A. Knox Jr. Thomas E. Sizemore Levi W. Hill III, Chairman Emeritus J. Larry Read, ex officio


2009 Co M M uni ty re P o rt

in a positive direction. Six members of the Authority and various Boards with 76 years of combined service rotated off University’s boards at the end of 2009. Those trustees – Betty Beard; Randy W. Cooper, M.D.; Warren A. Daniel; Quincy L. Robertson; Benjamin L. Rucker, M.D.; and James W. Smith Jr. – are applauded for their legacy of leadership.

Back, left to right: Brian J. Marks, Jerry W. Howington, M.D., Thomas E. Sizemore, Randy W. Cooper, M.D., Hugh L. Hamilton Jr. Front, left to right: Eugene F. McManus, Levi W. Hill III, James W. Smith Jr.

Left to right: Levi W. Hill IV, Rev. Clyde Hill Sr., Jeffrey L. Foreman, Randolph R. Smith, M.D.

University Extended Care

University Health

Gerald E. Matheis, Chairman

Resources, Inc.

Rev. Clyde Hill Sr., Secretary

Levi W. Hill IV, Chairman

R. Lee Smith Jr.

Jeffrey L. Foreman

James W. Smith Jr.

Randolph R. Smith, M.D.

Randy W. Cooper, M.D.

Warren A. Daniel

Eugene F. McManus

Rev. Clyde Hill Sr.

Michael S. Holman, M.D.

James C. Sherman, M.D.

Brian J. Marks

J. Larry Read, ex officio

Wyck A. Knox Jr. Hugh L. Hamilton Jr. Thomas E. Sizemore Jerry W. Howington, M.D. J. Larry Read, ex officio

www.u n iver sityhea lth.or g



senior ManaGeMent teaM

University welcomed two new members to the senior management team this year. James R. “Jim” Davis, an Ohio health care executive with nearly 30 years of experience managing large, acute care hospitals, accepted the position of Executive Vice President and Chief Operating Officer. Mr. Davis’ history of championing exceptional clinical quality, operational efficiency and patient satisfaction make him well suited for this role. Likewise, Melody Thompson accepted the position of Vice President of Physician Services after working successfully in strategic planning and operations with various physician practices for 18 years.

Back, left to right: Melody A. Thompson, P. A. “Pete” Brodie III, Edward L. Burr, J. Larry Read, James R. Davis, William L. Farr Jr., M.D., Marilyn A. Bowcutt. Front, left to right: David A. Belkoski, Kyle E. Howell, William H. Colbert, Brent J. Mallek. J. Larry Read

Edward L. Burr

President/Chief Executive Officer,

Vice President, Legal Affairs/Chief Compliance Officer

University Health Care System William H. Colbert James R. Davis

Vice President, Information Systems

Executive Vice President, Chief Operating Officer, University Health Services and Extended Care

William L. Farr Jr., M.D. Chief Medical Officer

David A. Belkoski Chief Financial Officer

Kyle E. Howell Vice President, Support and Facilities Services

Marilyn A. Bowcutt Vice President, Patient Care Services

Brent J. Mallek Vice President, Human Resources

P. A. “Pete” Brodie III President/Chief Executive Officer,

Melody A. Thompson

University Health Care Foundation

Vice President, Physician Services


2009 Co M M uni ty re P o rt

Medical Staff Leadership

Neurosurgeon Gregory Oetting, M.D., served as president of University’s Medical Staff in 2009. In this role, Dr. Oetting devoted countless hours, providing leadership and guidance to facilitate physician integration and adoption of processes that ensure patients receive evidence-based, high-quality care.

Gregory Oetting, M.D.

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Pat i e n t C a r e

Care tHat transCends time

University ushered in 2000 like most health systems

Center, Pam Anderson and the staff support women

– checking equipment throughout the facilities at mid-

through education, treatment and recovery. It is hard

night hoping our intense preparation for the new mil-

to imagine the road these women took before the cen-

lennium, “Y2K,” didn’t fail us. It didn’t, and it’s a good

ter’s opening in 2000. Here are a few of the other major

thing because 2000 launched an unprecedented de-

service developments in the past decade:

cade of care: n Put the finishing touches on the new W.G. Watson, n 4 million patient encounters n 215,000 inpatients n 31,000 births n 711,000 Emergency Department registrations n 1.8 million Radiology procedures

M.D., Women’s Center n Renovated and expanded the Emergency Depart-

ment and Pediatric Emergency Department n Opened the Stroke Unit, Palliative Care Unit, Out-

patient Center and expanded the Laboratory n Researched, developed, broke ground on and com-

Most women who receive a breast cancer diagnosis are

pleted the largest renovation and expansion proj-

overcome with fear. But at University’s Breast Health

ect in the hospital’s history


2009 Co M M uni ty re P o rt

In our 191st year of care, we continued to be the largest, most comprehensive health system in the region, with the largest patient base. As a community not-for-profit hospital, University doesn’t pay dividends to owners or shareholders. Instead, we use the revenue in excess of expenses to advance our clinical, charitable and community outreach goals. We reinvest in areas such as medical education and training; equipment and technology; facilities to meet identified community need; and community outreach. In 2009 we had nearly a half million patient encounters, including 21,000 inpatients, 250,000 outpatients and 73,000 emergency patients. We updated our facility to better serve patients, by expanding the Emergency Department, adding another dozen beds and adding staff to accommodate an increase in the volume of patients we serve. But our most impressive accomplishment of the year was opening our Heart & Vascular Institute.

are equipped and staffed by nurses trained to care for patients at all levels in their recovery. They include:

This premier facility is unlike anything in the region. It has: n the ability to bring care to patients in one room

rather than moving them from room-to-room as

n all heart and vascular services together under the

their medical conditions change

roof of a four-story, 188,000-square-foot Heart & Vascular Institute n cardiac catheterization laboratories equipped with

leading-edge digital diagnostics n operating rooms just a short distance away from

the cath labs n 12,000-square-foot nationally accredited Cardio-

vascular & Pulmonary Rehabilitation Center, the largest and best equipped in the area


transformable environments that appear homelike but contain the technology needed for critical care

n family zones, allowing family members to take an

active part in the healing process n beds that transform into chairs and can be rolled

into other areas, even the bathroom n bar-coding technology to help ensure medication

accuracy and bedside computerization to increase charting efficiency

The center allows for a more efficient delivery of care in 72 Universal Patient Rooms. These expansive suites

n technology that integrates patient communication,

education and entertainment

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Pat i e n t C a r e

a HigHer level of Care The constant desire and dedication of our employees, Medical Staff and Board of Trustees to provide clinical excellence to the people we serve has culminated in numerous awards and recognition. All of these represent the gold-standard of care today, awarded by independent accrediting organizations. To receive these awards, the hospital and staff must undergo rigorous on-site evaluations and demonstrate documented, commendable levels of leadership, data management, clinical excellence, community outreach and quality improvement. n

Cancer Services Outstanding Achievement Award.

dation available for nursing excellence from the

This award from the American College of Surgeons

American Nurses Credentialing Center.

Commission on Cancer recognizes cancer programs that strive for excellence in providing quality care to

otHer notable aWards tHis year:

cancer patients. University was the only facility in

n Consumer Choice Award. University was named the

Georgia to be acknowledged with this award in 2009.

Consumer’s Choice for overall quality and image for the 11th year in a row by the National Research Cor-

n Breast Health Center Accreditation. In 2009,

poration. University also ranked first over all other

University was the only nationally accredited

hospitals in the CSRA in 27 out of 35 categories.

breast health center in the CSRA and only the second one in the state.

n Medal of Honor for Organ Donation from the De-

partment of Health and Human Services for sucn

Chest Pain Center Accreditation. University received

cess in increasing the number of organs available

full Cycle II Accreditation with Percutaneous Coronary

for transplantation

Intervention (PCI) from the Accreditation Review Committee of the Society of Chest Pain Centers.


Preston Blanchard Outstanding Partner in Education Award from the Columbia County Board of Education


Cardiac Rehab Accreditation. University Hospital’s Cardiac Rehabilitation certification by the American Association of Cardiovascular and Pulmonary Reha-

n Trustee of the Year Award to Brandon Wilde Board

Chair Tom Dozier

bilitation means the program has “met the strict standards” of the association and is dedicated to provid-

n Metro Spirit newspaper “Best Hospital”

ing the gold-standard of care for its cardiac patients. n Three Aster Awards for national advertising exceln Magnet Award. University remains the only hos-

pital in the CSRA to receive the highest commen-


2009 Co M M uni ty re P o rt

lence, scoring in the top 5 percent of health care advertising in the country

in 2009, university was the only nationally aCCreDiteD Breast health Center in the Csra anD only the seConD one in the state. www.u n iver sityhea lth.or g


Pat i e n t C a r e

UnQUestionaBle QUality, safety and Patient satisfaCtion The advances in clinical quality this decade have made a remarkable difference in patient care. We put patients first – that is the foundation of our culture and our infrastructure supports it. Many of the initiatives we have implemented serve as models for the health care industry today. Since 2000, University has voluntarily reported process-

uted significantly to improving patients’ recovery. Hav-

es that are documented to improve care. The Health Ser-

ing Hospitalists and Intensivists in the hospital around

vices Board of Trustees took an unprecedented interest

the clock has also made a significant impact on quality

in these measures and set a goal for the hospital to rank

of care. Computerized Provider Order Entry, which is

consistently in the top 10 percent of the nation’s hospi-

known for increasing safety and accuracy in patient care,

tals and to be fully “transparent.”

was introduced in the Emergency Department, and there are aggressive plans to expand it system-wide in 2011.

As a result, we created our own quality pages on our consumer Web site, expanded the indicators, made the

Here are some of the notable quality recognitions of the

explanations “patient friendly,” added patient testimo-

past decade:

nials and compared ourselves to hospitals nationally, as well as other local hospitals.

n Ranked Number 1 in patient care quality by the

Georgia Medical Care Foundation among the Quality improvement committee members combine their

state’s 28 hospitals with more than 300 beds

expertise to identify and analyze quality issues and propose solutions that are implemented once proven effective.

n Asked by the Georgia Hospital Association to lead

Among the most effective have been the incorporation of

an initiative to improve care in Georgia’s hospitals

“core bundles,” or a series of treatments or activities that play a significant role in the patient’s recovery when performed routinely. For example, adherence to “core bundle”

n Selected as a Mentor Hospital by the Institute of

Healthcare Improvement

measures resulted in University going 301 adult patient days in 2009 without a single occurrence of ventilator-associated pneumonia – a success virtually unheard of.

n Named a Blue Distinction Provider for Cardiac

Care by the Blue Cross Blue Shield Association

A multi-disciplinary Medical Emergency Team was de-

n Recognized on the Partnership for Health and Ac-

veloped to respond rapidly when a patient shows signs

countability Honor Roll for treatment of heart at-

of distress. This rapid response initiative has contrib-

tack, heart failure and pneumonia


2009 Co M M uni ty re P o rt

n Earned VHA state and national “Leadership” and

When patients leave our facilities, we want them to feel

“Best Practice” awards for treating congestive

like their needs have been met and that they would not

heart failure, reducing blood stream infections and

only return to University for their care, but would rec-

supporting community clinics

ommend our services. University’s satisfaction scores for inpatients consistently rank in the top 10 percent of hos-

n Received two first place Georgia Hospital Associa-

pitals in the country. To ensure we continue to improve

tion Process Excellence Awards for treatment of

our service, hospital leaders make daily rounds through

pneumonia and sepsis

units troubleshooting and talking to our patients. Our goal is for all of our patients to “Insist on University.”

www.u n iver sityhea lth.or g


CommUnity Benefit*

oUr Commitment to CommUnity At University, we are passionate about healing the sick and improving the health of our community. In addition to the quality and compassionate care provided at the bedside, our mission extends beyond our hospital walls. Our community outreach programs provide health-related education, screenings and support throughout the CSRA.

indiGent and CHarity Care

In 2009, University Health Care System provided more than $18.5 million in indigent and charity care. These costs include the following: n $10,000,316 for inpatient and outpatient services for indigent patients. This includes Project Access, which

University helped develop in 2002 with the Richmond County Medical Society to care for Richmond and Columbia County indigent patients. University continues to be Augusta’s largest hospital contributor of funds and services to this organization. n $1,605,194 to help support community clinics such as the Lamar Medical Center, Belle Terrace Health and

Wellness Center, Christ Community Clinic, St. Vincent DePaul and the new Harrisburg Family Healthcare Clinic. In 10 years, University has contributed more than $13 million to support these clinics. n $6,370,271 for uncompensated physician services for indigent and charity patients. n $537,232 for disease management programs coordinated and staffed by University to help people with chronic

diseases better manage their conditions so they live longer, healthier lives. These programs include: •

Congestive Heart Failure. This service monitors the conditions of more than 300 patients through a weekly heart failure clinic, a dedicated 24-hour congestive heart failure phone line and regular calls from registered nurses with the University HealthService Center.

Asthma/COPD. More than 200 patients who live with asthma or chronic obstructive pulmonary disease (COPD) receive medication management, education and cessation assistance for tobacco users.

Not included in the community benefit amount, but a significant contribution by University Hospital is the loss sustained by “bad debt,” or the amount of care provided for which payment was expected but not received and “Medicare and Medicaid shortfalls,” or the difference between the cost of care provided to those patients and the payment received from the state and federal government for that care. > * Based on Catholic Health Association guidelines


2009 Co M M uni ty re P o rt

laMar MeDiCal Center

st. vinCent DePaul

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CommUnity Benefit*

CoMMUnity oUtreaCH

Staying true to our mission of helping people stay healthy, University works hard to educate the community every year on the importance of prevention and early detection of disease. Here are some of the ways we do it best: n Heart Month Health Fairs. 845 people partici-

pated in free heart health screenings at two area Dillard’s stores and the Columbia County Library, receiving free blood pressure readings, glucose testing, total lipid profiles and health education. 61 percent of the participants were found to be at risk of heart or vascular disease. n “Eating Well with Kim.” University continues this

partnership with WRDW News 12 to bring Dietitian and Certified Diabetes Educator Kim Beavers to viewers every Monday, Wednesday and Friday with healthy recipes and nutritional information. n “Healthy U.” University continued this Tuesday

morning medical program with WAGT, addressing seasonal health topics. n HealthService Center. In its 18th year of op-

eration, this call center, which includes ASK-ANURSE, assisted 143,133 callers with health questions and locating physicians. n Breast Health Center. The staff of the area’s only

nationally accredited Breast Health Center managed more than 10,000 patient contacts. n Prostate Specific Antigen (PSA) Tests. 978 men

over 50 received free PSA blood tests at three area heart Month health Fairs

Lowe’s stores. 89 men were referred to their physicians for follow-up care due to elevated results. >

* Based on Catholic Health Association guidelines


2009 Co M M uni ty re P o rt

www.u n iver sityhea lth.or g


CommUnity Benefit*


Community Education. 1,581 people attended free community education classes throughout the CSRA on a variety of medical topics led mostly by physicians.

n Baby U. 159 new and expectant parents attended

bimonthly programs to help them prepare for their upcoming delivery and care for their newborns. n Support Groups. University staff members con-

DiaBetes eXPo

n Diabetes Expo. More than 400 people attended

ducted a variety of free support groups in University facilities. HealtH professions edUCation

this 23rd annual event for diabetes testing, cooking

A skilled and educated workforce is an important part

demonstrations and information on diabetes man-

of providing advanced health care today and in the fu-

agement and other wellness topics.

ture. In the past decade, we assisted with the creation of the Surgical Technology and Associate Degree Nurs-


Mobile Mammography. Regular mammograms are

ing programs at Aiken Technical College and partnered

critical to the early detection and treatment of breast

with Augusta State University to provide nursing schol-

cancer. Unfortunately, many women – in particular,

arships and a program to advance licensed practical

working women trying to balance the dual demands

nurses to associate degreed registered nurses in two

of a family and a job – find it difficult to make time

years. In 2009, University funded the second half, or

for an annual breast exam. That’s where University’s

$183,048, of an agreement that enabled Augusta State

Mobile Mammography Unit fills a tremendous void,

to add two nursing faculty positions, doubling the stu-

on the road almost every weekday to employers,

dent nursing capacity from 50 to 100. We also wrote let-

community centers, hospitals, health departments

ters of support for Augusta Technical Institute’s nursing

and area Dillard’s stores. The unit performed 4,675

program, which is in the final stages of development.

mammograms in 2009, more than 1,000 of them free for uninsured or underinsured women. They

In 2009, University invested $698,892 in these Univer-

also discovered 22 women who had cancer that oth-

sity-based programs to train allied health professionals.

erwise might have gone undiagnosed.

These programs include:

n Skin Cancer Screenings. Dermatologists who

Harry T. Harper Jr., M.D., School of Cardiac and

practice at University donated their time to screen

Vascular Technology. The 11 students of the 16th

112 people for skin cancer. 22 people needed a biop-

graduating class completed the 18-month program, with

sy and 25 people were referred for follow-up care.

more than 1,000 hours of specialized clinical training.

* Based on Catholic Health Association guidelines


2009 Co M M uni ty re P o rt

Augusta Dietetic Internship. The 12 students of the 28th

Foco entertained a group of more than 325 at

graduating class successfully completed 44 weeks of super-

this inaugural event.

vised practice in clinical, community and food service management rotations at University Hospital as well as many


Cancer Survivors’ Day. This annual event celebrat-

other facilities in the area. The graduates are qualified to

ed survivorship with 600 cancer survivors and their

take the national registration exam to become registered

guests with inspirational speaker Manual Diotte.

and licensed dietitians. The program has prepared almost 400 registered dietitians since it was started in 1980.

n University’s Website. If you are looking for health

and hospital information you can trust, look no furStephen W. Brown School of Radiography. The eight

ther than, which logged

students of the 22nd class graduated after successfully

more than 1 million visits of more than 15 minutes

completing the supervised two years of clinical practice

in 2009 with nearly 400,000 unique visitors.

and theory in Radiologic Technology. The graduates are eligible to take the national certification exam from the America Registry of Radiologic Technologists (ARRT). University Hospital’s program boasts a 100 percent pass rate for first-time testing. otHer CoMMUnity proGraMs

University contributed an additional $311,108 to help fund and support other community programs last year, including the following: n POPS! Under the Stars. More than 4,000 people

attended Symphony Orchestra Augusta’s 54th season finale that featured a free outdoor concert on University’s Evans Campus. n Back-to-School Festival. Evans High School was

again the site for this cooperative effort between University and Columbia County Schools to prepare its students for the upcoming school year. More than 800 people attended in 2009. n Heart Attack and Stroke Survivor Dinner.

BaCK-to-sChool Festival

Nutritionist and motivational speaker Zonya

www.u n iver sityhea lth.or g


teCHnology & innovation

We invest. yoU Profit. Despite a turbulent economic year, University was able to reinvest $10,973,360 in technological upgrades, so we can continue to provide clinical excellence and optimal patient outcomes. This figure does not include any costs for the new Heart & Vascular Institute. University is easily one of the best equipped hospitals in the state of Georgia. Since 2000, more than $200 million has been reinvested in technology, which paved the way for the 280,000 cardiac catheterizations and 1.8 million radiology procedures performed in the past decade. From a new neurosurgical microscope and navigational system to preparing for electronic medical records, our facilities are integrating wireless and digital technology through all modalities. We have expanded our robotics program, enabling surgeons to perform precision work with very small incisions and faster recovery. Radiology is one of the most dynamic fields in medicine, with more advancements than ever before available to diagnose and treat patients. Thanks to the support of our Board of Trustees, we were able to advance technology and services to include: Panda Infant Warmers. These new beds feature innovative clinical improvements that respond to the needs of newborns, caregivers and families, the most recognizable of which is the innovative recessed heater that completely eliminates the traditional, often awkward, overhead design, improving clinician and parent access to the infant, removing overhead obstacles while providing uniform heat across the entire mattress. Cardiovascular Ultrasound Imaging. This noninvasive technology offers the latest in three dimensional visualization for advanced analysis and diagnosis of heart abnormalities. The technology provides better images of cardiac structures, thereby reducing the need PanDa inFant warMers

for more invasive procedures to define pathologies and plan for surgery if needed.


2009 Co M M uni ty re P o rt

Zeiss MiCrosCoPe & stealth navigational systeM

Zeiss Microscope and Stealth Navigational System.

Olympus BF UC 180F Bronchoscope and Ultra-

These tools of the trade for advanced neurosurgery

sound Processor. This scope system provides a more

help differentiate tumors from healthy tissue, which

efficient and accurate method for diagnosis and staging

enables surgeons to remove tissue more completely

in the chest area, with simultaneous confirmation of

and selectively. That means fewer problems after

blood flow conditions.

surgery and improved patient outcomes. The integrated digital visualization and interface with the

GlideScope Video Laryngoscopes. Designed for dif-

hospital’s Picture Archiving and Communication

ficult and unpredictable airways, these scopes provide

System (PACs) means intraoperative diagnostics,

a clear, real time view of the patient’s airway and endo-

clear identification of fluorescent tumor edges, de-

tracheal tube placement with an integrated, high-reso-

creased time the patient is in the operating room and

lution camera.

under anesthesia and no interruption of surgery for intraoperative angiography.

Craniotomy Instrumentation. These replacement and upgraded surgical instruments are used in delicate skull

Sonara Digital Transcranial Doppler. This modern

surgery for various neurological diseases, injuries or

digital doppler technology greatly benefits patients

conditions such as brain tumors or aneurysms.

through immediate scans and measurements, providing more data to aid in the diagnosis and monitoring of

Transonic Flow-QC Hemodialysis Monitoring. Rec-

patients at risk for stroke. Physicians are able to quickly

ommended by the National Kidney Foundation, this

investigate flow disturbances noted on the high resolu-

surveillance system improves dialysis efficiency and re-

tion display and customize the display to the specific

duces the need for catheter replacements and hospital

area of interest.


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finanCial rePort In 10 years, University Hospital has reinvested $145 million in income from operations back into the system. Total assets have increased 140 percent, cash and investments by 268 percent and total equity by 78 percent. That is something to be extremely proud of in an era when many hospitals have closed and others are struggling. 2009 was both challenging and rewarding from a fiscal standpoint. During a period when health care as an industry was downgraded across the board to “negative” by leading financial forecasters, University retained its A+ and A1 ratings with a “stable” outlook by Moody’s and Standard & Poor’s. This places University in a strong position to weather the financial challenges hospitals across the country will face during the coming years. University Hospital serviCe indiCators 2008








Emergency Department Registrations



Prompt Care/Occupational Medicine Visits



Home Health



Average Daily Census (acute only) Inpatient Admissions Births


2009 Co M M uni ty re P o rt











Average Daily Census

University Health, Inc. Consolidated Statement of Operations Year Ended December 31, 2009 2008




Other Operating Revenue



Net Assets Released from Restriction














Provision for Bad Debt





Total Operating Expenses



Income from Operations



Unrestricted Revenue and Other Support Net Patient Service Revenue

Total Unrestricted Revenue and Other Support Expenses Salaries and Benefits Other Operating Expenses


A Community Asset

University Health Care System is among the top five employers in Augusta and accounts for a considerable investment in our community. This does not include contracted employees or the more than 600 physicians who are independent practitioners, each functioning as a small business. $222,922,999

Total Direct Expenditure (excluding payroll)


Georgia Output Multiplier* Total Output/Income Generated


Hospital Payroll and Benefits


Georgia Earnings Multiplier*


Total Household Earnings Generated


Total Economic Impact


* The economic multipliers used in this report were developed by the Bureau of Economic Analysis, United States Department of Commerce. These economic multipliers attempt to estimate the resulting impact of spending in one industry on the “circular flow� of spending with an economy as a whole. Spending injects money into the economy which, in turn, creates more spending and more demand for services.

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groWing to serve fUtUre generations University is always planning for what will be needed to care for future generations. A key component is recruiting world-class physicians, and in 2009 we had outstanding success in that area. Last year, 43 new physicians joined University’s medical staff. Specialties included Cardiology, Vascular Surgery, Family Practice, Internal Medicine and Emergency Medicine.

Another area important to growth is accommodating the outpatient needs of our patients. Although we invested in our 68-acre parcel of land in Columbia County more than 20 years ago, significant progress has been made there in the past 10 years toward serving the total outpatient needs of area residents. This included opening Medical Office Buildings 3 and 4 and the area’s most advanced Imaging Center, a Sleep Center and full accreditation of the Surgery Center of Columbia County.


2009 Co M M uni ty re P o rt

Brandon Wilde, University’s full-service “life care” community, broke ground this summer on phase one of its expansion project and there is considerable interest already from potential new residents. Phase one includes 10 cottages and presale of independent living apartments. Phase two will include an expanded Wellness Center that will feature: n An additional 22,000 square feet of space n A new pool n New aerobics and fitness space n An indoor walking track n A new healthy eating dining center

Exceeding resident expectations has been the hallmark of Brandon Wilde’s tradition of excellence in personal service for more than 15 years. Fully accredited by the Continuing Care Accreditation Commission, Brandon Wilde is widely recognized as one of the finest “life care” communities in the nation. University’s entire Evans campus will continue to grow, not only as a health care resource for Columbia County, but also as a community partner.

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vo lU n t e e r s e rv i C e s

volUnteers maKe a differenCe University is blessed with an amazing group of volunteers. Since 2000, University Volunteer Services has contributed $2.8 million to the hospital, 343,903 hours to our patients and staff, and managed more than 500 Junior Volunteers. As always, they delivered another fabulous year. In

In the retail area, the volunteers opened the Sunshine

2009, their 60th anniversary year, the Volunteer Board

Express Gift Shop and the New Moon Café in the Heart

saw an increase in membership and service hours.

& Vascular Institute this year, and added new volunteer

Their hard work covers many of our patients’ “extras”

positions in the Emergency Department and almost ev-

such as the pillows for heart bypass patients, but they

ery area of the new Heart & Vascular Institute.

also provide funding for some of the special needs for our nursing units, such as the Spectra phones that

The Board also presented three $1,000 scholarships

many of our nurses carry so they can be contacted at

to Junior Volunteer Scholars. This is the second year

any time while in the hospital. In the new needlework

they sponsored a scholarship program. Led by Presi-

program, volunteers make lap robes for our elderly

dent Alice Outlaw, 329 volunteers, 224 of whom are

patients. This program has generated a tremendously

members of the Volunteer Board, donated 35,505

positive response this year.

hours to University Hospital. Other officers were: Janet Smith, President-elect; Christy Jones, Vice President; Robert Claussen, Treasurer; Alison Jeselnik, Recording Secretary; and Doreen Wetherington, Corresponding Secretary. They also donated the following this year: n $100,000 capital campaign payment n Additional $93,719 in donations including: •

$33,000 for Clinical Pastoral Education program

$10,000 for Born to Read program

$10,000 for the Breast Health Center fund

$8,000 for Shumsky pillows for bypass patients

$8,000 for the Tree of Love to fund children’s camps


2009 Co M M uni ty re P o rt

$6,600 for Spectra phones

$4,000 for Special Care Nursery rocking chairs

$3,500 for diabetes testing supplies

www.u n iver sityhea lth.or g


University HealtH Care foUndation

foUndation serves tHroUgH PHilantHroPy They canvass the community, sharing stories of the compassion and quality health care University is known for. They spend untold hours on fund-raising events and programs to serve the community’s health care needs. And in return, the community has donated $21.9 million in cash and pledges over the past 10 years – that speaks volumes about the reputation and commitment of University Health Care Foundation, the fundraising arm of University Health Care System. The Foundation appreciates the tremendous community support they have received during the past decade and looks forward to serving patients in the future. The Foundation was led in 2009 by volunteer Chairman

n Art Patchin Jr. Celebration. The 17th annual

W. Craig Smith and a host of community leaders who serve

event memorializing Mr. Patchin and supporting

as board members. Here are some of the year’s highlights:

the endowment for patient care established in his name was the most successful ever. More than 250

n Jernigan Memorial Golf Tournament. The

people raised $40,000 through ticket sales, spon-

CSRA’s largest charity golf tournament scored big

sorships and a live and silent auction.

this year. More than 300 players teed off May 4 on Woodside Plantation’s three golf courses for the

n Camp Juliet. This event offered 42 campers ages

24th annual tournament in memory of the Foun-

7-17 with type 1 diabetes an authentic camping ex-

dation’s first president Harry W. Jernigan Jr. Pro-

perience at Camp Daniel Marshall in Lincolnton,

ceeds exceeded $160,000 for cancer-related ser-

Ga. The campers enjoyed swimming, boating, arts

vices at University Hospital.

and crafts, treasure hunts and many other activities while learning to manage their diabetes.


302 Polo Club. Aiken Equine Charities hosted the 2009 Aiken Ladies Polo Invitational to benefit the


Whispering Wind Academy. Two educational events

University Breast Health Center. The $25,000 raised

for children with asthma and their parents were held in

will be used for free mammograms and breast cancer

2009 at Diamond Lakes Elementary and Deer Chase

education programs for under-served women.

Elementary. Sixty-eight children attended these educational sessions, while their parents were taught


Miracle Mile Walk. More than 3,000 walkers took to

separately how to manage their children’s conditions,

the streets of downtown Augusta for the ninth annual

along with its triggers and medications.

event. Ninety volunteers made the day possible, along


with title sponsors McDonalds, The Knox Founda-

n 1818 Society. This annual appreciation party

tion, Wal-Mart and Aetna. More than $160,000 was

was held Dec. 3 for individuals who donate more

raised to benefit patients through the Breast Health

than $500 and businesses that donate more than

Center and Mobile Mammography Unit.

$1,000 annually.

2009 Co M M uni ty re P o rt

ann Dennis trotter ChaireD the 2009 MiraCle Mile walK.

www.u n iver sityhea lth.or g


University HealtH Care foUndation

University HealtH Care foUndation 2009 board of direCtors

W. Craig Smith, Chair James L. Kendrick, Vice Chair Catherine D. Knox, Chair Elect Mark J. Wills, Immediate Past Chair Representative Hardie Davis Jr. Richard A. Fairey Jed W. Howington, M.D. Russell V. Mobley Natalie Schweers Elaine Clark Smith Trish Thornhill William H. Woodward Avis B. Yount, M.D.


2009 Co M M uni ty re P o rt

University Health Care Foundation, Inc. Statement of Activities for 2009

Consolidated Statement of Operations Year Ended December 31 Revenues, Gains and Other Support Donations Building/Land Donations Pledges Grant Revenue Gifts-in-Kind Dues & Fees Interest Investment Interest Investment Dividends Realized Gain/(Loss) on Investments Unrealized Gain/(Loss) on Investments Sale of Real Estate Other Income

Unrestricted $20,408

Temporarily Unrestricted $738,425

Restricted $204,266





24,306 33,973 354,200 341,226 (347,649) 4,358,170

Net Assets Released from Restrictions: Satisfaction of Purpose Restrictions Satisfaction of Time Restrictions



Total Revenues, Gains and Other Support



Expenses and Losses: Support Expenses: Salaries and Benefits Special Activities Other Operating Expenses Total Support Expenses

TOTAL $963,099 0 28,061 0 84,385 24,306 33,973 354,200 341,226 (347,649) 4,358,170 0 0 0



648,018 5,695 317,610 971,323

648,018 5,695 317,610 971,323



5,825,649 83,615

5,825,649 83,615

Total Expenses, Losses and Contributions



Excess Revenue Over Expenses Equity Transfer to/from UHS Equity Transfer between Classes Change in Net Assets Net Assets Prior Month/Year

(960,916) 790,915 256,542 86,542 (22,077)



(334,845) (597,253) 8,936,385

78,302 260,809 17,533,982

(1,040,817) 790,915 0 (249,902) 26,448,290





www.u n iver sityhea lth.or g


Total Support Expenses Contributions to Affiliated Organizations Revaluation of Annuity Payment Liability

Net Assets December 31, 2009


foUndation donor list While the following list recognizes 2009 individual gifts of $500 or more and business gifts of $1,000 or more, every gift regardless of size is appreciated and contributes to the mission of University Health Care Foundation. Every effort has been made to verify the accuracy of this list. We apologize for any inaccuracies. Please report necessary changes to the Foundation at 706.667.0030. * Denotes deceased donors.

1818 soCiety

Mr. & Mrs. Raymond D. Brown

Gail D. Erlitz

individUal donors

Michele T. Brown

J. Richard Everard

Mr. & Mrs. W. Franklin Abbott III

Stephen W. Brown, M.D.*

Rev. & Mrs. Robert D. Fain

Judge & Mrs. H. Scott Allen

Mr. & Mrs. Tommy D. Burnett

Mr. & Mrs. Richard Fairey

Mr. & Mrs. Richard W. Allen

Mr. & Mrs. Edward L. Burr

Nola Falcone

Sheila S. Ash

Frances Butcher

Dr. & Mrs. William L. Farr Jr.

Miriam J. Atkins, M.D.

Elizabeth B. Butler

Rebecca J. Ferraro

Mr. & Mrs. Robert C. Bailie IV

Mr. & Mrs. Raymond G. Chadwick Jr.

Helen C. Field

Mr. & Mrs. Jerry Baine

Dr. & Mrs. A. Bleakley Chandler Jr.

Arlie E. Fiveash, M.D.

Greg Baker

Mr. & Mrs. William H. Colbert

Mr. & Mrs. Samuel A. Fouche III

Adrian Bannister

Sara Collins

Mr. & Mrs. Burlee R. Frazier Jr.

Tony Bielawski

Mr. & Mrs. Chuck Cook

Mr. & Mrs. Phil A. Gaffney

Peter J. Bigham, M.D.

William P. Copenhaver*

Evelyn A. Gagnon

Mr. & Mrs. Thomas M. Blanchard Jr.

Karel Forrester Copenhaver

Dr. & Mrs. Gregory L. Gay

Mr. &. Mrs. R. Daniel Blanton

Judith Crenshaw

Mr. & Mrs. Edward M. Gillespie

Edmund I. Boniewicz

Dr. & Mrs. Paul E. Cundey III

Mr. & Mrs. J. Brewster Given

Angela J. Boswell

Dr. & Mrs. Paul E. Cundey Jr.

Frances P. Glover

Marilyn A. Bowcutt

Alma L. Curti

Debra Gonzales

Dr. & Mrs. Talmadge A. Bowden Jr.

Mr. & Mrs. Warren A. Daniel

Kevin Goss

Roseanne E. Bowen

Sharon G. Daspit, M.D.

Dr. & Mrs. Michael L. Graybeal

Mr. & Mrs. Bennett Bowers

Drs. John & Alice David

Rhonda S. Graybeal

Mr. & Mrs. Wayne Braddy

Mr. & Mrs. James R. Davis

Leah R. Greenhut

Mr. & Mrs. Raymond B. Brady

Juanita H. Davis

Mr. & Mrs. Alan K. Griffin

Mr. & Mrs. Donald C. Bray

Barbara H. Davis

Rosanne Grubbs

Larry Bray Memorial

Mr. & Mrs. Ed Deketeleare

Drs. Marshall A. & Margaret F. Guill

Mr. & Mrs. Remer Y. Brinson III

Susan B. Denison

Mr. & Mrs. Jeff Hadden

Mr. & Mrs. Perera A. Brodie III

Mr. & Mrs. G. David Dowd

Marian P. Haley

Richard H. Bromer

Mardena Ehret

Mr. & Mrs. Daniel W. Hamilton

Mr. & Mrs. Charles M. Brown

Dana Ellis

Mr. & Mrs. Hugh L. Hamilton

Mr. & Mrs. Michael M. Brown

Neil A. Epperly, D.O.

Mr. & Mrs. Robert W. Harn


2009 Co M M uni ty re P o rt

Dr. & Mrs. Harry T. Harper III

Mr. & Mrs. Jefferson B. Knox

Mr. & Mrs. J. F. Norvell Sr.

Holly Harper

Mr. & Mrs. W.L.M. Knox Jr.

Mr. & Mrs. Charles T. Nybakken

Mr. & Mrs. Louis C. Harris

Nikki Lamar

Robert T. Ogden, M.D.

Mr. & Mrs. Randall W. Hatcher

Betty R. Landen

Robert E. Oliver, M.D.

Mr. & Mrs. Michael W. Henderson

Cathy Lariscy

Ruth D. Orr

Joachim E. Hertel, M.D.

Eric E. Larson

Mr. & Mrs. Oliver W. Owens

Mr. & Mrs. Eric J. Holgate

Dr. & Mrs. Andrew A. Lasser

Brian Patterson

Melba Holland

Mr. & Mrs. John W. Lee

Mr. and Mrs. Chris Pence

Tyner Holmes

Michele P. Lester

Edgar L. Perry II

Debra Holton

Mr. & Mrs. Gardelle Lewis Jr.

Mr. & Mrs. Dwight I. Pope Sr.

Mr. & Mrs. Kyle E. Howell

Anthony Llano

Mr. & Mrs. Thomas C. Poteet Jr.

Mary R. Howell

Mr. & Mrs. Wilton D. Looney

Jane H. Presley

Dr. & Mrs. Jed W. Howington

Alyson S. Lulham

Elizabeth R. Price

Dr. & Mrs. Jerry W. Howington

Dr. & Mrs. Billy P. Lynn

Mr. & Mrs. Dennis E. Primrose

Dr. & Mrs. John K. Hudson

MacMurray Family Charitable Fund

Mr. & Mrs. J. Larry Read

Mr. & Mrs. David W. Hudson

Mr. & Mrs. Byron B. Mangum

Randy Ream

J. Woody Hughes

Mr. & Mrs. Brian Marks

Mr. & Mrs. T.R. Reddy

Mr. & Mrs. James M. Hull

Mr. & Mrs. Robert B. Martin

Diana S. Rees

Julia W. & William Hull Endowment

Christine A. Martin

Wesley C. Reese

Marie W. Jackson

Mr. & Mrs. Gerald E. Matheis

Lisa C. Ritch

Mr. & Mrs. Warren F. Jenkins Jr.

Lorraine E. Maxwell

Richard Roberts

Mr. & Mrs. Jaswant Jindal

Mr. & Mrs. Larry McCrary III

Yolanda S. Robinson

Dr. & Mrs. Ray E. Johnson

Mr. & Mrs. Gary McElmurray

Ward B. Rogers, M.D.

Anna L. Johnson

Mr. & Mrs. Kevin L. McElwain

Tamara Rubow

Cindy M. Johnson

Mr. & Mrs. Tim McGill

Barbara H. Rucker

Joeann Johnson

Helen B. McLean* Trust

John F. Salazar, M.D.

Marsha Johnson

Tracy Melvin

Dr. & Mrs. Elwyn A. Saunders

Martha F. Johnson

Mr. & Mrs. E. G. Meybohm

Mr. & Mrs. J. Noel Schweers III

Mr. & Mrs. Ridley W. Jones

Mr. & Mrs. John W. Mitchum Jr.

Mr. & Mrs. Abram J. Serotta

Dr. & Mrs. M. Vinayak Kamath

Mr. & Mrs. Kelley D. Mobley

Dr. & Mrs. Kailash B. Sharma

Mark R. Keaton, M.D.

Mr. & Mrs. Art Molineux

Mr. & Mrs. T. S. Shepherd

Mr. & Mrs. James Kendrick

Kristel L. Monaghan

Dr. & Mrs. S. Michael Shlaer

Barbara R. Kienzle

Mr. & Mrs. Preston A. Moss

Mr. & Mrs. Paul Simon

Dr. & Mrs. Richard G. Kimmel

Mr. & Mrs. Brian J. Mulherin Sr.

Mr. & Mrs. Patrick E. Sizemore

Mr. & Mrs. Julian D. King Jr.

Patricia Murphy

Mr. & Mrs. Thomas E. Sizemore

Mr. & Mrs. Robert P. Kirby

Evette Myers

Dr. & Mrs. Randolph R. Smith

Dr. & Mrs. William R. Kitchens

Dr. & Mrs. H. Anthony Neal

Mark T. Smith, M.D.

Dr. & Mrs. Peter G. Klacsmann

Dr. & Mrs. William T. Neumann

Mr. & Mrs. W. Craig Smith

www.u n iver sityhea lth.or g



James W. Smith Jr.

Patricia Womack

Church of the Good Shepherd

Evone Smith

Mr. & Mrs. William H. Woodward Jr.

Clinton Anderson Hospital Inc.

Mr. & Mrs. Jeff Spears

Karen A. Yeh, M.D.

David R. Squires, M.D.

Drs. Peter & Avis Yount

Club Car

Mr. & Mrs. Robert B. Stephens

Kathryn B. Zeiler

Cogdell Spencer Charitable Fund

Anne M. Sterling


Computer Masters of Augusta

Alice F. Stewart*

1818 soCiety

Comtura Networks

Mr. & Mrs. Barry L. Storey

bUsiness MeMbers

Coventry Health Care of Georgia

M. Bert Storey

Abbott Oil Company


Mark W. Sullivan

Accudata Mailing Solutions


Mr. & Mrs. Carl J. Surrett

ACHS Insurance Group

Creel-Harison Foundation

John B. Swihart

Acura of Augusta

Crothall Services Group

Maj. &. Mrs. Charles Tarver Jr.

ADSI Moving Systems/

Dan Cook Associates

Ellen C. Tereshinski

United Van Lines


Dr. & Mrs. Paul M. Thaxton

Aegon Transamerica Foundation

Diversified Investment Advisors

Theresa E. Thomas


Dixie Riverside/A&A Vending

Mr. & Mrs. William R. Thompson

AmerisourceBergen Services Corp

DPS Finishes

Donnie Thompson


DSM Chemicals North America

Mr. & Mrs. Mark Thornhill

Augusta Coca-Cola Bottling Company

Dynamix Group

Dr. & Mrs. T. Barrett Trotter

Augusta GYN

Elliott Davis

Doris E. Tummillo, M.D.

Augusta Harley-Davidson

Ernst & Young

Mr. & Mrs. James R. Tyler

Owners Group

E-Z-GO Division of Textron

Mr. & Mrs. Herbert S. Upton

Augusta Marriott Hotel and Suites

F & M Bank

Dr. & Mrs. Philip R. Veazey

Augusta Oncology Associates

First Bank of Georgia

Thomas F. Walker

Augusta Plastic Surgery Associates

First Citizens Bank

Jane T. Wall

Augusta Service Company

Foundation For The Carolinas

Dr. &. Mrs. Kraig M. Wangsnes

Bagwell Insurance Services

Fox Creek High School

Dr. & Mrs. W. G. Watson

Balfour Beatty Construction

Gary L. McElmurray

Mark K. Watson

Bank of America

Allyson S. Watson

Blanchard & Calhoun

Genomic Health

Clifford T. Whitley

Bonitz of Georgia

Georgia Bank & Trust Company

Leslie C. Williams

Bradford Health Services

Brenda N. Williams

Bridgestone Aiken County Plant

Georgia Cancer Coalition

Dr. & Mrs. Don E. Williamson

Brown & Radiology Associates

Georgia Power Company

Mr. & Mrs. Mark J. Wills Clay H. Wilson, M.D. Mr. & Mrs. Douglas T. Wilson Lynn Wolf


of Augusta Chandler Cardiovascular Clinical Research Chick-Fil-A Inc. Augusta Exchange

2009 Co M M uni ty re P o rt

Construction Company

of Augusta

Gold Mech Hang-Ups Head Capital Ventures Heavener Construction Company

Holy Trinity Philoptochos Society, St. Anna’s Chapter Humana

Company Queensborough National Bank & Trust Company

Vanguard Charitable Endowment Program

Husqvarna Outdoor Products

Quest Diagnostics

Vascular Radiology Associates


R. D. Brown Construction

Volunteer Board of University Health

International Paper

R. W. Allen & Associates



Radiation Oncology Associates


Jim Hudson Lexus

Reeves Construction Co.

Waste Management

Johnson/Laschober & Associates

Regent Security Services

WJBF News Channel 6

Kilpatrick Stockton

Retreat Spa & Salon

Xerox Corporation

Knology of Augusta

Richmond Supply Company

Yon-Drake & Associates

Knox Foundation

Sanofi Aventis


Saturn of Augusta


Savannah River Banking Company

Macy’s Foundation

Savannah River Nuclear Solutions


Savannah River Remediation


Scana Energy

McKesson Information Solutions

Shane’s Rib Shack

McKnight Construction Company

Siemens Building Technologies

McKnight Properties

Skirt! Magazine


Specialty Car Company

Medical Oncology Associates

Sprint Food Stores

Montag & Caldwell

SRP Federal Credit Union

Morrison Management Specialists

Stephen W. Brown School

National Breast Cancer Foundation

of Radiography

NextGen Healthcare

SunTrust - Atlanta

Nicholas Dickinson and Associates

SunTrust Bank


Tangles of Evans

North Augusta Sertoma Club

Tech Systems

Novo Nordisk Pharmaceuticals Inc.

The Carpet Shop

Obstetrics & Gynecology Associates

The Community Foundation for

of Augusta, PC Office Max PotashCorp

the Central Savannah River Area Thomas Poteet and Son Funeral Director’s

Petsch Respiratory Services

Thomson Plastics

Phoenix Printing

Transportation Solutions of Augusta


Ultimate Ride and Fitness

Principal Financial Group

United Healthcare of Georgia

Procter & Gamble Manufacturing

University Health Services

www.u n iver sityhea lth.or g


1350 Walton Way | Augusta, Ga. 30901 (706) 722-9011 |


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