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Informal learning and performance technology Posted on July 18th, 2006 by Harold Jarche

Is informal learning just another flavour of the month that tries to be all things for all learners? Tony Karrer states that: I’m becoming convinced that folks in the informal learning realm are quite willing to live with “free range” learning. It’s way too touchy-feely and abstract for me. If this stuff is important, then I want to: * Know that it will work * Know why it works * Know that its repeatable I don’t see free-range learning as a panacea, but neither do I believe that ISD can address informal learning needs. In the spirit of attempting to clarify the process, as Tony asks, here is one of my perspectives – human performance technology (HPT). In HPT, one of the main areas of focus is the analysis; to determine what the performance gaps are. I was told by an experienced practitioner in the field that only 15% of organisational performance problems can be addressed by training. This is based on about 50 years of research and on the premise that “Instruction & Training” can only address a lack of skills or knowledge. The other 85% of organisational performance issues need other kinds of what are known as “performance interventions”. These can include, but are not limited to: • • • • • • • • • • • •

Career Development Human Development System Design Communication Systems Documentation & Standards Ergonomic Design Feedback System Design Information System Design Management Science Job & Workflow Design Organisational Design & Development Quality Improvement Resource System Design


• • •

Reward & Recognition System Design Selection System Design Measurement & Certification Programs

As you can see, organisational and individual performance can be influenced by a wide variety of factors. Because we are humans, no one will ever create the perfect performance system. Where does informal learning fit into all of this? First, if you accept that only 15% of performance issues can be addressed through instruction and training, you accept that there is significantly more to look at in any organisation. A larger piece of the puzzle would be all learning interventions, not just those that address a lack of skills or knowledge. In HPT, learning interventions can be divided into two groups – instuctional and non-instructional. Instructional interventions can be designed using ISD or other methods of training development. Informal learning, in my mind, is that other, and larger, grouping of non-instructional learning interventions. Here is a sample list of non-instructional performance interventions: 1. Electronic Performance Support System (EPSS) 2. Workplace Design 3. Knowledge Management (KM) 4. Just-in-Time Support 5. Communities of Practice 6. Multimedia 7. Internet and Intranets 8. Corporate Culture changes 9. Process Re-engineering 10.Job Aids I don’t necessarily agree with this grouping, but I thought that I’d show that there are others who use the same terminology. Of particular interest to me is Item 7, because the Internet has changed the balance of power and control in many organisations. With the Internet, and now with cheap and easy ways to connect people (Web 2.0), we have more possibilities for non-instructional performance interventions. Each of these addresses a different performance need, so there is no single methodology for informal learning. Building job aids is quite different from nurturing a community of practice. As a learning professional, I am comfortable in prescribing and designing training when there is a lack of skills or knowledge. For example, I developed all of the training programs related to the operation of a military helicopter. There was a clear lack of skills and knowledge and we developed training programs to address this. However, there are a lot of learning needs that cannot be addressed through instructional performance interventions. These include: •

Feeling and acting as a member of a team.


• •

Group learning from operational experiences (see post on Storytelling in the Army). Building morale.

Informal learning systems may increase overall performance but these cannot be exactly measured nor quantified. But then, neither can successful business practices or military strategy be exactly defined. Good business and military leaders know that success is a blend of science and art. I see informal learning as a similar endeavour. There are ways of measuring effectiveness – see Estimating the Performance Situation – and evaluation needs to be directly linked to your analysis. For example, morale cannot be quantified, but you know when good morale exists or when it is missing in an organisation. Currently, we are looking at how certain technologies can be used to foster informal learning. The body of knowledge is not large, but we have adequate evidence that blogs, wikis, online fora, or knowledge-sharing are effective in increasing organisational performance. Again, take the Army Storytelling example and ask why this unstructured, informal learning activity is so important to the soldiers and their unit’s combat effectiveness, even though every soldier is highly trained. I am certain that a good analysis that involves the learners and brings a knowledge of non-instructional performance interventions can have a significant impact on organisational performance. It took a lot of work and a world war to develop ISD, so I’m sure that we still have a way to go in the informal learning field, if it even can be called a field. I think that informal learning is a way of categorising a whole range of strategies that we now have available with the advent of cheap web access, powerful personal computers and low cost applications likes blogs, wikis, tags, etc. Informal learning offers a new array of tools for the learning professional’s tool box

http://www.jarche.com/2006/07/informal-learning-and-performancetechnology/


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