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Annual Report 2012 - 2013

Contents Page

Who We Are

Our Vision Our Mission Our Values

Our Board

Report from the Chair

Our Executive Leadership Team

Report from the CEO

Our Services

Mental Health &Disability Independent Living & Accommodation Community & Family

Achieving Our Mission Our People Organisational Development Communities Acknowledgements

“These people are here to help us every day and they help us with their heart and soul� Tranby Day Centre service user.

Who We Are

Our Vision Justice, hope and opportunity for all.

Our Mission To support, serve and empower people most in need.

Our Values As part of the life and mission of the Uniting Church in Australia in pursuit of justice, hope and opportunity for all, we at UnitingCare West will act with:

Empathy Showing understanding for the feelings and circumstances of others

Respect Valuing people, property and the environment

Inclusiveness Accepting and celebrating diversity

Integrity Being ethical and trustworthy and upholding principles and beliefs

Commitment Working together towards agreed outcomes with steadfastness and resilience


positive impact on the lives of those we serve

Sue Ash

Chief Executive Officer

Glenda Campbell-Evans Deputy Chair of the Board Chair of the Finance Committee

Ian Jackson

David Thomas

Chair of the Human Resources Committee

Chair of the Strategic Property and Assets Committee

Michael Brady

Chris Ford

Doug Lambert

Janet Renner

Margaret Smithson

Rebecca Tomkinson

Our Board

Report from the Chair Do we support, serve and empower people most in need? Do we make a difference to those who are disadvantaged and vulnerable? Perhaps even more importantly, do we have a positive impact on the lives of those we come into contact with? These are the crucial questions that we, as a governance body, must ensure are kept at the forefront of all our discussions and our deliberations. These are the questions that must inform our reflections and our decisions. These are the reasons why the people on the Board of UnitingCare West are engaged in the work that this organisation does. The role of the Board of UnitingCare West is to take responsibility for the decisions of the organisation in the pursuit of its Mission and its Strategic Plan. However, in a mission driven organisation such as UnitingCare West, the role of the Board also extends beyond the monitoring of the regular governance, financial and compliance standards expected of a well-run organisation. The role of this Board includes the constant review of whether the work of UnitingCare West is having a positive impact on the lives of those we serve and the communities in which we work. This work is also supported by the ongoing commitment of the Uniting Church through the support of volunteers and funding from the Uniting Church in the City, who underwrite many of the unfunded services that are increasingly needed by people in our community. With this revenue, and the additional support from our congregations and volunteers, Lotterywest, as well as our many donors and partners, UnitingCare West is able to engage with those in the community who are not necessarily recognised under traditional government funding policies. My sincere thanks to all our Board members for sharing their time, passion, wisdom and talents and for their commitment in supporting, serving and empowering  the lives of people who are most in need.

David Holden Chair of Board


meaningfully engage people in service delivery

Travis Boehm

Kim Brooklyn

Executive Manager Corporate Services

Renay Grech

Executive General Manager (Services)

Executive Manager Community & Family Services

Shelley Micale

Executive Manager People Services

Ian Moore

David Cain

Executive Manager Independent Living & Accommodation Services

Executive Manager Mental Health & Disability Services

Robert Watson

Mission Development Leader

Our Executive Leadership Team

Report from the CEO UnitingCare West is now one year into the implementation of the Strategic Plan for 2012-2016. The organisation has made great progress in many of the key result areas and is regularly monitoring progress in those areas where the organisation needs to do better or needs to develop new areas of work. The Strategic Plan was developed with input from a wide variety of stakeholders, both internal and external, and has proven to be visionary in its recognition of the significant emerging issues which are impacting the clients of UnitingCare West and the environment in which the organisation operates. In WA, the community sector has begun the transition towards self-directed services and adapting to the changes in the procurement of government funded services which will also encourage a focus on outcomes based accountability and changing service user expectations of participation and shared management. Whilst many of these developments should empower both clients and UnitingCare West to meaningfully engage people in service delivery, these changes come at a time when all government budgets remain under pressure and funding for community services is becoming increasingly targeted, means tested, conditional and based on capped costs. UnitingCare West however is well prepared for these challenges and continues its commitment to excellence and thoughtful leadership through the review of our services, the establishment of new and innovative business systems and to ongoing research and service development. This work ensures that we have a better understanding of the needs of our clients, that our staff are trained and supported with the information and systems that they need and that we are able to influence government and social policy by sharing our knowledge and expertise. Behind all of this work of course are the Board, Executive Team, staff and volunteers of UnitingCare West. The organisation is privileged to work with such a dedicated group of individuals who are committed to support those most in need.

Sue Ash Chief Executive Officer


Our Services:

The services at UnitingCare West are designed to best deliver the organisation’s Mission to “support, serve and empower people most in need� and to support the implementation of the Strategic Plan for 2012-2016. The service areas were reviewed in early 2013 to ensure that the organisation is best placed to respond to client needs and to the changing economic and funding environment in which UnitingCare West operates. In response to the review, UnitingCare West has made some changes to the configuration of particular service areas.

Mental Health & Disability

Provides a broad suite of person centred supports for people living with mental illness, intellectual or physical disability. The aim of the Directorate is to assist people to live in their community, in a way that they choose, with the supports they need. This past year has been both an exciting and challenging time for clients, carers, staff and volunteers. State procurement reform and the increasing momentum towards selfdirected services have provided the landscape for a number of exciting developments at both an organisational and service delivery level. In addition, the rolling out of DisabilityCare Australia has created a complex Federal dimension to the reform. Ensuring that UnitingCare West remains positioned to provide the highest quality services to clients has always been the organisation’s focus. As part of the review of services there have been some important changes in how the organisation thinks about, designs and provides services. Person centred approaches have long been central to the work of UnitingCare West and form the foundation for the strategic focus on individual outcomes, self-direction and consumer choice and control. Acknowledging that inclusion and independence are core to self-direction, one of the key strategies has been the re-shaping of the social support services. The programs in this area have always played an important role in fostering inclusion and independence, but in creating the new Community Inclusion Services area UnitingCare West can now provide more scope for opportunity and choice. This refocused service area continues to provide important existing programs such as the Rainbow Project, Take Time and Uniting Community House, now within a more holistic suite of services that also includes alternatives to employment options, advocacy and individual planning services. The reshaping of Disability Accommodation Services into the new Living Options Services area is further evidence of how the Directorate is proactively responding to the changing expectations of clients. The Futures Foster Care Service has been joined with the Mental Health and Disability Services and the resulting synergies allow increased choice and control through a continuum of flexible living options that are responsive to the changing needs of consumers over their lifespan. The Mental Health Services in this Directorate, including Personal Helpers and Mentors program and Aboriginal Family Respite, continue to provide support for people affected by mental illness with a focus on recovery and meaningful engagement with community. The aim is to empower people to identify and work towards their recovery goals and to provide support and advocacy for families and carers. As a result of the review and the changes made, whilst the sector undergoes further change and uncertainty, UnitingCare West is responding and adapting to meet these changes. Indeed, the remarkable achievements that continue to be accomplished by our community of consumers, staff and volunteers, have positioned UnitingCare West to successfully tackle challenges and embrace opportunities as we move into the coming 8 year.

Food Rescue has rescued and distributed over 307,000 kilograms of food - approximately 600,000 meals.

Independent Living & Accommodation

Provides a broad range of services spanning homelessness, supported accommodation and community housing options, with an additional focus on programs that address family and domestic violence, material assistance and the re-entry of prisoners into the community. Food Rescue joined UnitingCare West in May 2013 and has been an exciting addition to this Directorate. Food Rescue aims to alleviate hunger by rescuing perishable, fresh and nutritious food from cafes, caterers, supermarkets and wholesalers and delivering it to disadvantaged, vulnerable people. The fit between the values of Food Rescue and UnitingCare West is strong, as is the link between the increasing need for material assistance and nutritional support of UnitingCare West clients and other people in the WA community who are struggling because of insufficient income. Food Rescue is UnitingCare West’s first entirely philanthropically funded service and brings with it a unique opportunity to engage with and grow the network of over 35 existing sponsorship and over 80 volunteer connections. In the past year the Homelessness and Support Services continued to experience increasing demand across all programs. Tranby Day Centre for homeless adults strengthened its service delivery through the ongoing involvement of agencies like the Mobile GP and Inner City Mental Health to provide a more holistic suite of services. Improving nutrition for these clients has been a significant focus and greater access to fruit and vegetables has been made possible through the recent merge with Food Rescue. The Australian Electoral Commission enabled Tranby clients to vote in the lead up to the State Election through the provision of a polling station on site. These opportunities and services are all vital for building social inclusion and ensuring the best support is available for people who are homeless. The Street to Home program continued to build its reputation for engaging with homeless people experiencing complex issues and has built a strong partnership with Noongar Patrol and other homeless service providers around Perth to assist people in accessing stable accommodation. The Assessment Officer based at the Inner City Centre has recorded an increasing number of families with children experiencing or at risk of homelessness. This is unfortunately a continuing trend in Perth where there are insufficient services available for homeless families. In response to this, UnitingCare West will be commencing a pilot family homelessness service toward the end of 2013. The “Family Foundations” pilot will aim to provide immediate material support to families. This will be funded through UnitingCare West’s 2013 Fundraising Golf Day, with the support of the Uniting Church.


“For a lot of people, we need to negotiate and advocate for higher funding so they get the right support to enter into the workforce. The aim is always that the client eventually operates completely independently� Michael McCarthy, Homeless Accommodation and Support Services South Staff Member.

Independent Living & Accommodation Cont. Wyn Carr House, Creditcare and the Indigenous Family Violence Program form part of the Independent Living Services which provide counselling, support and accommodation to individuals and families to alleviate crisis and increase their safety, wellbeing and independence. Wyn Carr House provides crisis accommodation and support to women seeking refuge from domestic or family violence. In the past year it commenced the redesign of its service model to enable groups to meet on site, to strengthen outreach for women and the inclusion of a transitional accommodation option for women requiring ongoing support. The Indigenous Family Violence Program continued to build strong relationships with the local Aboriginal community and service providers. This program has seen an increase in the number of self-referrals, indicating an improved level of trust that has been developed with the local community. Creditcare has continued its invaluable work in preventing foreclosures, negotiating debt repayments and saving tenancies. Due to increasing demand for this service and the rise in numbers of people in financial stress, the Board of UnitingCare West has committed to provide internal funding to support an additional full time financial counselling position. In the last year, the total number of clients assisted with Emergency Relief across all sites (Fremantle, Merriwa, and Perth as well as Domestic Violence refuge) was over 3,700. The financial counselling service worked with over 1,100 people. Overall, Creditcare delivered $424,300 to people experiencing financial hardship. Housing Services provide supportive property and tenancy management services which assist families and individuals to sustain their tenancies and enjoy the benefits of safe and secure housing. The Independent Living Program has been recontracted by the Department of Health for a further three years and will ensure an increased focus on developing opportunities for over 300 residents to access a broader range of supports in the community. Supported Accommodation Services based in the north and south metropolitan areas, provide supported accommodation and case management to people experiencing mental health and/or drug and alcohol issues. During 2013 in partnership with the Department of Housing, there was significant progress in the planning for a rebuild of Wilf Sargent House, which will provide much improved accommodation for these clients. UnitingCare West’s prisoner re-entry services were realigned with the aim to improve the outcomes for individuals exiting prison. These services have enabled many people to successfully re-integrate back into the community.

Street to Home is an outreach service engaging with people sleeping rough on the streets of Perth, engaging with them to address their basic needs and linking them into accommodation. 12

True Colours is a service offering regional support for young people with diverse sexuality and/or gender, as well as their families.

“We give the community an opportunity to gain an understanding of the challenges these young people face daily in every aspect of their life� Sharon Waters, True Colours Team Leader.

Community & Family

Provides a broad range of community services for vulnerable children, young people, adults and families who are from a variety of diverse backgrounds and life experiences. These services aim to empower, support and enhance individual and family wellbeing, build resilience, improve outcomes and strengthen communities. The Community and Family Services Directorate has a client focused model of service. All activities are aimed at ensuring that these services meet the needs of the clients accessing the service. Staff and volunteers work in partnership with individuals to develop personalised service plans that identify the goals that clients want to achieve. In this model of service, the client is actively engaged in the planning, design and implementation of the services and supports they need. The Out of Home Care service area provides two programs, Family Group Homes and Specialist Foster Care. The Family Group Homes program provides a nurturing and supportive living environment for 23 children and young people so that children feel safe, comfortable, and well cared for. Recently, Family Group Homes has been offered an extension of its contract through to 2015. Specialised Foster Care is a new program that provides long term stable placements to children from large sibling groups, or children whose needs are somewhat higher as a result of their experiences prior to coming into care. As this program is very new, the focus so far has been on attracting new foster carers with the skills and abilities to provide a more intense level of support to children.

24 schools in the South West region were engaged in the Safer Schools Project, and over 200 people attended eight training and awareness raising workshops. Around 20 young people are supported at group each week through True Colours. 14

Intensive Family Services provided over 200 families (and more than 420 children) with parenting support.

Talking Realities Peer Educators delivered 76 Secondary School presentations to over 1300 students.

Community & Family Cont. The Youth Education, Training and Employment service area celebrated a wonderful milestone this year with the 25th anniversary of the Trinity Learning Centre. Trinity Learning Centre has always been a place where young mothers are encouraged to achieve their potential in order to build the best future for themselves and their children. Celebrations were held with schools, the church, and with a reunion of past students. Talking Realities has also received funding to be part of Kwinana Local Solutions approach to assisting young parents in the Medina and Kwinana areas. Talking Realities continues to support over 22 young parents to develop skills and abilities in further education, with many going on to become peer educators delivering preventative focused workshops in high schools. This service area also incorporates UnitingCare West’s gender and sexuality diverse program, True Colours. As the only regional program based in Bunbury, True Colours provides peer support to young people to raise community awareness about acceptance and inclusiveness. Throughout the year the Parenting and Family Support services provided high quality services to vulnerable families and children across the Perth metropolitan area. The programs in this service area, Intensive Family Support and NewPin, worked with families to address identified child safety and parenting skill concerns. The Intensive Family Support program has once again been invited to apply for preferred provider status with our funding body, the Department for Child Protection. Preferred provider status is awarded to agencies that demonstrate service excellence and client focused outcomes, while also meeting the funding body’s stringent requirements regarding the protection of children. Finally, the Therapeutic and Social Support Service area continues to provide counselling and support to children and families to address issues that impact on child safety and family functioning. This year the Attach program has been recognised as a preferred provider for delivering excellent services to over 65 families experiencing problematic alcohol and other drug issues. The Child and Family Treatment Service also deliver quality outcomes to 90 children from 36 families needing intensive assistance to address behaviours that put others at risk.


More than half of UnitingCare West’s 150 active volunteers are also involved with, or connected to, congregations within the Uniting Church.

On 11 January our Trinity Learning Centre celebrated 25 years of support and partnership with the Uniting Church in the City.

Over 350 young mothers have gone through the Trinity Learning Centre since it began in 1987.

Achieving Our Mission

UnitingCare West has a living, intentional mission: ‘To support, serve and empower people most in need’ Support means that UnitingCare West sustains and nurtures clients as they face the complexities of life. Serve means to provide assistance by working alongside people to help them achieve their goals and aspirations, and empower means to enable the development of personal authority and influence by encouraging clients to shape their own pathways to achieve their goals. The UnitingCare West mission informs every aspect of work and is embedded into service design, strategic planning, training and policy development. It is an essential part of every decision that UnitingCare West makes. UnitingCare West constantly seeks to explore how to best fulfil its mission, and to serve, support and empower clients. This means that as the economic, funding and policy environment evolves UnitingCare West also seeks to analyse how these changes will affect our work and our clients and to ensure the organisation’s response is swift and effective. Many of the strategic risks and opportunities identified in the Strategic Plan are now very much a part of UnitingCare West’s landscape. Current changes in the environment include a greater focus on client self-direction of their own service needs and budgets, with a focus on outcomes and shared management. In the past year the Federal Government has passed the legislation to establish DisabilityCare and the Australian Charities and Not-forprofit Commission as well as initiating the Royal Commission into Institutional Responses to Child Sexual Abuse. Although these changes aim to give people the opportunity to exercise greater choice and control in their lives, and to ensure that a high level of accountability and transparency is exercised throughout the sector, they also bring significant changes to the way UnitingCare West does business. In response UnitingCare West is grappling with the question: “How do we remain a missional organisation in a market driven sector?” How does the organisation ensure that it reaches those “most in need” when the emerging policy environment best supports those who are most able to represent themselves effectively and who are empowered to make informed choices? How does this fit with the mission of serving the “most in need” when increasingly the pressure will be to provide services only to those who are able to purchase a service or have funds ‘attached’ to them? It is essential that the church and its agencies not only promote, but are engaged in developing cohesive, supportive communities and that our potent understanding of civil society is not lost in the polemic. This is the distinctive of UnitingCare West.


“Clients tend to see me as a mum or a grandma, which they don’t necessarily have themselves. I fill that gap” Margaret Simmons, Newpin Volunteer.

Our People

Over 500 committed, enthusiastic and skilled people support UnitingCare West’s diverse service delivery. These people include staff and volunteers who ensure that many of the services operate day and night, year round. UnitingCare West’s Employee Collective Agreement, the result of positive negotiations across the organisation, was implemented at the beginning of this reporting period. It is significant in that it lays the foundations for staff employment and has contributed to the organisation’s attraction and retention strategies. Notably, employee turnover has reduced by more than a third over the year. Increased employee retention has enabled the organisation to focus on wider workforce development strategies. Workforce development includes service delivery and support undertaken by volunteers. With over 150 volunteers, voluntary contribution is a vital element of service delivery across all service areas within UnitingCare West. The new role of Volunteer Engagement Advisor is actively supporting each service area to engage with the diverse range of volunteers, from shared congregational volunteers, through to school students and corporate volunteers. The safety and wellness of employees and volunteers has continued to be a key priority. The majority of leaders attended training during the period, which ensured that leaders are equipped to support safety in their work areas. As part of the ‘Taking Care, working safely at UnitingCare West’ initiative, a number of wellness initiatives were launched and promoted throughout the organisation encouraging staff and volunteers to stay active and healthy. Foundations have been laid for the launch of the human resource information system component of an organisation-wide information management system. Tech One allows improved data recording, management and reporting. The new, integrated system will also connect with the organisation’s learning and development strategies. Core training and development needs have been reviewed and a range of delivery modes identified to support combined ongoing learning and development.

voluntary contribution is a vital element of service delivery 20

“It is the most beautiful thing when someone, who reaches their goal, calls and says ‘I didn’t think that I could get to this point’” Aggie Quinsee, Street to Home Outreach Worker.

Organisational Development

Since 2006 UnitingCare West has grown to become a well-established organisation with a clear missional focus. At this stage, and in response to a very challenging external environment, UnitingCare West has recognised the need to focus on embedding the systems and structures needed to ensure it remains a responsive and professional organisation. Developing the systems that will help identify and respond to clients’ needs and to deliver the outcomes that will improve the lives of those we seek to support, serve and empower is essential. Over the past year the integration of a new information management system, Tech One, across housing services, fleet management and the finance function of UnitingCare West has begun. Tech One will also be rolled out across all corporate and service areas as the Management Information Systems Five Year Strategic Plan is implemented. This sophisticated package will ensure that UnitingCare West can manage information better at all levels of the organisation and ensure that clients’ needs are recognised and understood. It will bring about efficiencies across all service and corporate functions and will enable the effective management of the funds of individual clients. These systems will also support the research and advocacy capacity that is an important part of our work. UnitingCare West will develop a solid evidence-base to explore and support relationships with government and the community sector, and to share these findings so that policy and practice will be influenced, resulting in better outcomes for those most in need. This year, the organisation produced the first in a series of research papers focusing on those most in need, which will seek to expand the understanding of the organisation’s mission. This will make certain that UnitingCare West continues to question, innovate and collaborate while ensuring the voice of clients is included in the work of UnitingCare West. During the past year, the organisation has focused on risk management, policies and procedures and the development of a property strategy that aims to locate service centres where UnitingCare West can best serve people most in need. The work done this year will lay the foundations for the further development of UnitingCare West’s services as well as its financial sustainability. 22

In the 2012-2013 financial year, 89 staff undertook First Aid training.

We have partnered with HBF to deliver workplace wellness initiatives, and are developing groundwork for implementation of safety related e-learning.

Organisational Development Cont. The 2012-13 financial year saw good revenue growth across the programs with total revenue reaching $24,764,061. As a percentage of total revenue Grant funding dropped slightly from 77% of total revenue to 73%. This was due to the increase in other revenue streams from 13% to 17% in line with the strategic direction of UnitingCare West to increase non-government revenue streams. Lotterywest and Uniting Church in the City continue to provide funding to both specific programs as well as to UnitingCare West in general in order to fund a range of different programs. This level of funding, and in particular the funding from Uniting Church in the City, is absolutely essential to the ongoing provision of services to those people most in need where government funding does not meet current demand. Individual donors continue to augment funding to programs, and this year saw continued enthusiastic support of UnitingCare West’s various appeals.







Other Revenue Uniting Church in the City Interest and Dividends



Employee expenses reduced slightly as an overall percentage of expenses from 68% in 2011/12 to 63% in 2012/13, and as such remains the major expense item for UnitingCare West. This percentage movement is a result of the impairment loss brought to account, rather than a reduction in employee related expenditure. As mentioned above, this year saw an approximate $539k impairment loss brought to account as a result in movement in the valuation of UnitingCare West’s property portfolio. This valuation was commissioned during the early part of the financial year, and recent movements in property prices in Perth will off-set this impairment loss in future years.



Expenditure Employee Expenses


Property Expenditure Depreciation and impairment Other expenses



Operation Santa was launched in 2012 with sky diving Santa’s placing the first gift under the tree.

“Life is not just about cufflinks, ties and morning teas, there are kids out there that need our help” Operation Santa Volunteer from Deloitte.

“To watch the glow in my children’s faces when opening presents at Christmas time is something I will cherish always... your caring made Christmas so joyful for all my family” Acacia Prison Father.


UnitingCare West engages in activities and partnerships across the community that help to strengthen individuals, families and communities. The work with communities is far reaching and covers areas such as church congregations, schools, corporates and other community organisations. There is an ongoing relationship with all of the seven Uniting Church Schools across Western Australia, and through the dedicated School Liaison Officer, schools are engaged in a range of social justice and advocacy programs throughout the year, from creative photography projects and Christmas fundraisers to volunteer placements and interactions with clients. These programs are mutually beneficial and support the work of UnitingCare West while at the same time providing invaluable learning and development opportunities for the students and teachers involved. This year’s Schools Social Justice Conference gave school representatives a unique opportunity to learn from each other and UnitingCare West about different ways to engage students and their wider communities with the social advocacy work they are involved in. Throughout the year UnitingCare West has been working on developing a range of support opportunities for the corporate community. Initiatives are varied and this year included opportunities to support Christmas activities such as the Tranby homeless centre Christmas party with hands on involvement sorting donated gifts as part of the Operation Santa Appeal. Companies were involved in decorating rooms at Family Group Homes, gardening at disability properties and helping out with outings and events. The range of opportunities available to corporates allows engagement with the wider community and raises awareness, while at the same time providing essential opportunities for corporates to engage with the city they operate in and see the challenges being faced by those around them. One of the key corporate events of the year was the Annual UnitingCare West Fundraising Golf Day which saw over 14 organisations coming together for a fundraising day which raised over $50,000 towards UnitingCare West’s pilot Family Homelessness Service, the first of its kind in Perth. The day is an opportunity for UnitingCare West to raise awareness of current issues in Perth and to update supporters on the reality faced by those most in need in our community. The chance to support UnitingCare West in its mission is one readily accepted by many corporate sponsors, so thank you to all involved.



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Communities Cont. Another key area of work is the mission to work with the Uniting Church network to promote cohesive, supportive communities. UnitingCare West’s aim is to continue to develop activities and partnerships with Uniting Church communities that directly enhance the capacity to work with individuals and families across the Synod of WA. Throughout the year we engaged with all Uniting Church congregations in a number of ways, updating them on activities and providing them with opportunities to support their communities while at the same time allowing UnitingCare West to get involved in work that government funding does not fund, work that gets to the heart of some of the biggest issues faced by the community. UnitingCare West has also been looking at new ways to engage with other community service organisations, to co-locate and to partner in order to link supports for clients and other parts of the community sector. The organisation is in the process of a complex collaborative funding arrangement with a number of different entities including CASE for Refugees, Association for the Blind and Lotterywest. UnitingCare West’s mission is focused on supporting people, including refugees, so this collaborative work enables all the organisations involved to provide better outcomes for vulnerable people. These partnerships are part of a wider strategic review of the property strategy and service centres. The aim is to be located in communities where UnitingCare West can best meet the needs of clients including those in rural and regional WA where it will be possible to work with Uniting Church congregations and local communities to support them. UnitingCare West is currently in consultation with Juniper Aged Care and the Uniting Church congregations in Albany to explore a possible placed based partnership in the Lockyer area which aims to link aged care and other essential community services for this region. Another important part of the work of UnitingCare West is to partner with both the Commonwealth and the State Governments to actively participate in policy development and to advocate on behalf of clients and the wider community. The organisation is engaged in external advocacy and policy making around social justice at all levels with key staff working with advisory groups in WA and nationally. UnitingCare West CEO, Sue Ash, represents both UnitingCare West and the wider community sector on bodies such as the Partnership Forum, which brings together leaders from State Government agencies and the not-for-profit community sector to improve outcomes for all Western Australians. Sue is also the Deputy Chair of the State Emergency Management Committee, and sits on the Board of the Western Australian Association for Mental Health, the WA State Committee of National Disability Services Commission and a range of advisory groups.



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With thanks to all those organisations which supported UnitingCare West financially throughout 2012-2013. State Government Grants

Commonwealth Grants

City of Bunbury

Department of Families, Housing, Community Services & Indigenous Affairs (FaHCSIA)

Department for Communities Department for Child Protection

Department of Education, Employment & Workplace Relations

Department of Corrective Services

Department of Health & Ageing

Department of Health Disability Services Commission

Other Grants

Drug & Alcohol Office

Uniting Church in the City


Relationships Australia

Mental Health Commission

Acknowledgements UnitingCare West is hugely appreciative of the many individuals and families who give so generously of their time and resources through donations, in-kind support and volunteering. A special thank you to the main funders - the State, Commonwealth and Local Governments. In addition, UnitingCare West would like to extend heartfelt thanks to the Uniting Church in the City, Uniting Church in WA congregations, Fremantle Wesley Mission and UnitingCare WA Forum whose support is immensely appreciated. In closing, thank you also to the following organisations and groups for their generous support and friendship during the year.

Uniting Church and UnitingCare Partners

Uniting Church Schools

Key Supporters The Natural Choice in Resources

Schools of Isolated and Distance Education


Contact If you would like to find out more about our organisation and work, please visit or contact us at: UnitingCare West 16 Sunbury Road VICTORIA PARK WA 6100 Phone 1300 663 298 Fax 1300 663 528 UnitingCare West would like to acknowledge that all photographs included in this publication are used with consent of the featured individuals and thank them for their involvement. This document is available in alternative formats upon request. Printed on 100% recycled paper.

UnitingCare West Annual Report 2013  
UnitingCare West Annual Report 2013