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ABOUT THIS REPORT

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Our Citizenship, Sustainability and Innovation (CSI) Report covers Union Bank’s direct operations from January 1 to December 31, 2020. This report contains a summary of our strategic approach, initiatives and impact across a wide range of areas in the year under review. It also presents data and information from internal and external partners about our achievements and reiterates our future commitments to our responsibilities. Some segments of this report are presented in alignment with the Global Reporting Initiative (GRI) Standards, as well as the Nigerian Sustainable Banking Principles (NSBPs) and the Sustainable Development Goals (SDGs). The Content Index provides a guide on each disclosure, its scope and location within the report.

GRI GRI GRI GRI

102-1; 102-2; 102-50; 102-54

CONNECT WITH US unionbankng

unionbankng

unionbankng

0907 007 0001

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0700 700 7000

customerservice@unionbankng.com www.unionbankng.com

2

Union Bank of Nigeria

Our 2020 CSI Report


Our Corporate Banking segment provides services to large corporations with annual turnover above N10 billion in sectors such as oil & gas, telecoms, manufacturing, fast moving consumer goods (FMCG), general commerce, agriculture, aviation and maritime. Some of the products and services offered within this segment include transactional banking products, cash management solutions, trade, working capital finance, investment management, overdrafts and loans.

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We are committed to the highest ethical standards, transparency and best corporate governance practices in the conduct of our business operations. We believe that adherence and commitment to high principles and standards are necessary for the effective control and management of a dynamic financial institution such as ours. The principles of good corporate practices remain our core values as we seek to protect, promote and sustain shareholders’ interests, rights and values, as well as deliver excellent service to our customers and other stakeholders.

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ABOUT UNION BANK

Corporate

Union Bank is a commercial bank in Nigeria with its headquarters at 36 Marina, Lagos, Nigeria.

We provide innovative products and solutions to mass market and mass affluent customers. Client offerings include deposit products, complementary white label and payroll-driven asset products.

SME The SME segment caters to small, micro and medium sized businesses with annual turnover below N250 million. This segment offers competitive and innovative products and services to help businesses grow through flexible solutions specifically tailored for the business needs.

Commercial GRI 102-2; GRI 102-3; GRI 102-6

3

This segment caters to the banking needs of mid-sized corporates, with annual turnover between N2 billion and N10 billion in sectors such as: general commerce, construction, oil & gas, manufacturing, agriculture, education, health, and the public sector. Products and services offered within this segment include loans and advances, equipment leasing, local purchase order financing, value chain products, trade financing and cash management solutions

Union Bank of Nigeria

Our Our 2020 2020 CSI CSI Report Report

Treasury We support clients in all segments of the Bank, such as affluent and high net worth individuals, commercial clients, corporations and non-banking financial institutions. Our client offerings are composed of a diversified portfolio of products and services including issuance of short-term notes, investment management (money market products), fixed income sales and trading.


4\

TABLE OF CONTENTS

5 6 9 11 13 14

SUSTAINABLE ACTION: A RESILIENT GROWTH A WORD FROM THE CEO THROUGH OUR LENS OUR VALUE PROPOSITION OUR CORE VALUES UNION BANK AT A GLANCE

15 OUR MANAGEMENT APPROACH TO CSI 18 CITIZENSHIP 19 SUSTAINABILITY 20 INNOVATION 21 PRINCIPLES BASED-APPROACH 28 STAKEHOLDER ENGAGEMENT 30 MATERIALITY INDEX 31 OUR WORLD IN 2020 32 FINANCIAL PERFORMANCE 33 QUALITY MANAGEMENT SYSTEM 34 OUR ACHIEVEMENTS: UNION BANK & THE UN SDGs 36 37 38 38 39 40 42 44 45

OUR ECOSYSTEM OUR WORKFORCE PROFILE WORKFORCE WELLBEING STAYING CONNECTED LEARNING AND DEVELOPMENT CUSTOMER ENGAGEMENT EDU360 DEGREES OF IMPACT INCLUSIVE BANKING SME BANKING

47 CITIZENSHIP: COMMUNITY IMPACT 48 OUR RESPONSE TO THE CORONAVIRUS PANDEMIC 49 EMPLOYEE VOLUNTEERING: THE GIFT OF WATER 50 OUR SUPPORT FOR CHARITIES 51 TALENT DEVELOPMENT & SPECIAL PROJECTS 53 OUR SUPPORT FOR THE ARTS 54

SUSTAINABILITY: TOWARDS A CLEANER FUTURE 55 EMPOWERING WOMEN & GIRLS 60 ENVIRONMENTAL PROGRESS 61 OUR ENVIRONMENTAL SUSTAINABILITY INITIATIVES 63 INDUSTRY COLLABORATIONS

4

Union Bank of Nigeria

Our 2020 CSI Report

65 66 66 67 67 68 69

INNOVATION: THE 100+3 YEAR OLD START UP A DIGITAL UNION DIGITAL TRANSFORMATION M36: FREEDOM TO CHOOSE THE JUMP! CHALLENGE STARTUP GUIDE TEDxLAGOS

71 72 73

THE NEW NORMAL OUR 2020 REALITY OUR PLANS FOR 2021

74 APPENDIX 75 DELOITTE ASSURANCE STATEMENT 78 GRI DISCLOSURE INDEX 79 NSBP DISCLOSURE INDEX 82 ABBREVIATIONS 83 CONTACT INFORMATION 83 CREDITS


SECTION 1

SUSTAINABLE ACTION: A RESILIENT GROWTH

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

6

A WORD FROM THE CEO

9

THROUGH OUR LENS

11

OUR VALUE PROPOSITION

13

OUR CORE VALUES

14

UNION BANK AT A GLANCE

VISION

MISSION

We are Nigeria’s most reliable and trusted partner.

We make lives better by delivering the simplest, smartest solutions, and guaranteeing the best experience every time.

THIS SECTION CONTAINS INTERACTIVE ELEMENTS

5

Union Bank of Nigeria

Our 2020 CSI Report


SECTION 1

A WORD FROM THE CEO

Dear Partners,

It is my pleasure to present you with Union Bank's 2020 Citizenship, Sustainability and Innovation (CSI) Report. Our CSI pillars are integral to our core purpose at Union Bank. Despite the turbulent events precipitated by the COVID-19 pandemic, we remained steadfast to the principles of responsible financial, environmental and socio-economic development, and contributed our quota to a sustainable ecosystem. Over the past year, we continued to positively impact individuals and our host communities through initiatives around talent development, agriculture and financial inclusion. These initiatives are directly aligned with the Nigerian Sustainable Banking Principles (NSBPs), and the United Nations Sustainable Development Goals (SDGs). When I presented our 2019 CSI report, I committed to actualising our mission to enrich more lives through simple, smart and easily accessible products, services and unique solutions. I also affirmed that we would improve on our milestones in energy efficiency, carbon footprint reduction and gender empowerment, in addition to empowering small businesses to succeed.

GRI 102-14

With the pandemic creating one of the greatest humanitarian emergencies in recent history, we pivoted our citizenship initiatives to reflect our new realities while retaining focus on the impact targets for the year.

2020 ushered in ‘a new normal’ due to the outbreak of COVID-19. With the pandemic creating one of the greatest humanitarian emergencies in recent history, we pivoted our citizenship initiatives to address urgent needs while retaining focus on the impact targets for the year. Rather than turn inwards, we reached out and embarked on a journey to meaningfully impact our employees and the communities we serve. This report highlights our unwavering commitment to enable success for the 99%, and details our achievements and challenges as we delivered on our brand promise to ‘make lives better’.

6

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABLE ACTION: RESILIENT GROWTH

CITIZENSHIP By March 2020, the worsening effects of the pandemic necessitated government measures to curtail the spread of the coronavirus and minimise the devastating effects of the virus and an economic shutdown on lives. Given this black swan event, we had to recalibrate and refocus for impact, considering new realities. Our short and medium-term goals were clear – to ramp up impact across the ecosystem. As an immediate response, we made an initial donation of ₦50 million into a fund set up by 54gene, an African genomics research, services and development company working closely with the Nigeria Centre for Disease Control (NCDC) to ramp up testing capacity and training of medical practitioners which was critical to fighting the pandemic. We also contributed ₦250 million into the fund set up by the Private Sector Coalition Against COVID-19 (CACOVID) to support government efforts in fighting the outbreak in Nigeria, and made a further donation of ₦50 million to the Lagos State COVID-19 Emergency Food Response programme which was set up to support low-income families directly impacted by state-wide movement restrictions. Education was a major casualty of the lockdown as schools and academic institutions across the nation were abruptly closed. We immediately pivoted towards ensuring our community of educators, students, parents and other stakeholders were prepared for distance learning in the face of this unexpected reality. Under edu360, our platform to accelerate access, quality and learning outcomes for Nigerian children and youth; we launched the edu360 webinar series and maintained our engagement with the education ecosystem, reaching over 11,000 parents, teachers, educators and students through specially curated and impactful sessions.


A WORD FROM THE CEO

SECTION 1

In 2020, we sustained our vision to become a digital-led bank through our use of technology for efficient practices that create a superior customer experience.

GRI 102-14

7

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABLE ACTION: RESILIENT GROWTH


A WORD FROM THE CEO

8\

SECTION 1

Finally, for our Employee Volunteer Day, our employees raised ₦15 million through our #N1000DifferenceChallenge campaign. The Bank matched the employee contributions and ₦30 million was deployed to 'The Gift of Water' project, which provided potable water to more than 15,000 people across all geopolitical zones of the country. This project was particularly impactful as good hygiene practices including proper hand washing are critical in the fight against the spread of the coronavirus.

SUSTAINABILITY We demonstrated adherence to the Nigerian Sustainable Banking Principles (NSBPs) through compliance, regular internal and external sustainability audits, and active participation in the Central Bank of Nigeria’s Financial Inclusion Secretariat. As part of our commitment to environmental responsibility, we added more bank branches to our solar grid, thus increasing our energy efficiency and reducing our carbon footprint. Our buildings across our network are fitted with energy saving bulbs and elevators, as well as motion-sensor escalators and lighting systems. We also expanded our partnership with local recycling companies to minimise environmental pollution through responsible and environmentally friendly waste management and disposal.

GRI 102-14

8

Most importantly, as a Bank we have continued to embed sustainability in day-to-day operations - from reduced paper usage to vendor onboarding and other key processes. Our Sustainability Working Group drawn from several key functions across the Bank including Credit Risk, Procurement and Finance, continues to advise the Bank and ensure that our sustainability strategy is consistently implemented across board.

Union Bank of Nigeria

Our 2020 CSI Report

INNOVATION In 2020, we made progress on our vision to become a digital-led bank by further leveraging technology to embed efficiency, and ultimately create a superior customer experience. We introduced digital account opening via our UnionMobile app to allow new and existing customers to open accounts right in the app. In our internal operations, our employees, through ‘Digital Union’ have upgraded their capacity to deliver digital services. We also launched ‘The Jump! Challenge’, an innovation-driving initiative through which our employees contributed over 140 ideas to our 'Ideas Bank'; the winning ideas will be adopted in 2021 and the coming years to help drive simpler, smarter solutions and processes. In addition to our efforts under our strategic pillars, we continued to provide our customers with the opportunity to do good through UnionBetta, a savings sub-product that allows customers to earn attractive interest rates for saving at least five thousand Naira monthly. In return, this year, the Bank donated ₦1.7 million of earned interest to 10 NGOs across Nigeria which are focused on gender equality, education, talent development, and agriculture - key pillars of our citizenship efforts that align with SDGs 1, 2, 4, 5 and 11. We are proud that αlpher, our proposition that enables success for Nigerian women has grown to disburse loans to 47,000 women. We look forward to helping more women take their best shot at work, in business, and in life. We would not have been able to achieve any of these without the contributions of our strategic partners. We

SUSTAINABLE ACTION: RESILIENT GROWTH

collaborated with NGOs and organisations including Junior Achievement Nigeria, RecyclePoints, LEAP Africa, CACOVID, 54gene, Awarri amongst others to achieve our CSI goals. I thank you, our shareholders, customers, stakeholders and partners for your immense support in the past year. I also thank my colleagues for their contributions to reinforcing our position as a sustainability champion. Finally, I thank our partners for their unwavering support in ensuring that we continue to make true impact and create value for all our stakeholders. Over the course of the last 8 years as Chief Executive of Union Bank, our Bank has evolved into a sustainable business that prides itself on being accountable and making lives better. I am confident that notwithstanding the challenges of 2020, the Bank is well positioned for 2021 and beyond - what we see as the "next normal", and will remain a committed champion of sustainability and innovation.

CHIEF EXECUTIVE OFFICER


SECTION 1

THROUGH OUR LENS

REIMAGINING 2020 FOR IMPACT. I am delighted that we can bring you our 5th Citizenship, Sustainability and Innovation (CSI) report after the rollercoaster year that was 2020. Although the world as we knew it changed in 2020, we remained resolute in our focus on impacting our communities through strategic partnerships, and expanding our reach. This effort impacted our material issues identification process for the reporting period, reflecting on our Materiality Map touchpoints which we continue to use to drive sustainability in our Bank.

TOWARDS IMPROVED EDUCATION

We began reporting our Bank’s sustainability journey in 2016, and since then, we have laid the framework for addressing social and environmental issues as we focused on making banking simpler and smarter for our customers. Through our operations and practices, we continue to provide dynamic solutions to our customers’ changing needs. In doing so, we are reinforcing Nigerians’ belief in the benefits of hard and smart work.

GIRLS/WOMEN EMPOWERMENT

Our 2020 initiatives and partnerships were interlinked with the common goal to amplify our support for, and commitment to children, women, social entrepreneurs, and other worthy causes in alignment with the Sustainable Development Goals (SDGs) and the Nigerian Sustainable Banking Principles (NSBPs). Through our initiatives, we made contributions towards 14 Global Goals including: Poverty and Hunger (SDG 1 & 2), Good Health & Well-Being (SDG 3), Education (SDG 4), Gender Equality (SDG 5), Clean Water and Sanitation (SDG 6), Economic Growth (SDG 8), Reduced Inequalities (SDG 10), Sustainable Cities (SDG 11) and Life on Land (SDG 15).

CHIEF BRAND, MARKETING & SUSTAINABILITY OFFICER

9

SUSTAINABLE ACTION: RESILIENT GROWTH

Union Bank of Nigeria

Our 2020 CSI Report

Our edu360 platform affirms our belief that education is pivotal to empowerment. In May 2020, we introduced the Edu360 webinar series, a series of specially curated sessions with which we helped over 11,000 parents, teachers, educators and students across the education ecosystem adjust to new realities and navigate the new normal. In addition, we trained over 300 teachers through our virtual teacher training program.

Our partnerships with women-led NGOs and organisations help us to continuously empower women and young girls. These organisations include Mamamoni Empowerment Foundation - an initiative designed to equip women from low-income families with sustainable livelihood skills; Pearls Africa Foundation which trained young girls on digital skills during its virtual summer camp; and Junior Achievement Nigeria’s Leadership, Empowerment, Achievement and Development (LEAD) Camp.

ENVIRONMENT Our strategy to reduce our carbon footprint, and maximise the use of finite resources is implemented through deliberate tracking of travel mileage, paper usage, electricity consumption, recycling levels, and other key milestones. In this way, we contribute our quota towards responsible stewardship of the environment. We made significant strides in our quest to reduce diesel consumption and deploy alternative power solutions to our locations, increasing the number of solar-powered branches and ATMs to 111 and 500 respectively. We have also minimised the environmental impact of waste through responsible and environmentally friendly waste management and disposal, recycling over 110,000 kg of waste since 2017.


THROUGH OUR LENS

SECTION 1

PARTNERSHIPS We collaborated with several strategic partners to implement initiatives within our CSR pillars of talent development, agriculture and education. We also made charitable donations to 39 NGOs across the country in addition to our support for organisations fighting the coronavirus pandemic. Our charitable giving supports causes that align with our core values such as education, women empowerment, good nutrition, and the health and well-being of children.

BECOMING AN ALL-ROUND SUSTAINABLE BANK Since 2018, our reports have all followed the Global Reporting Initiative reporting framework in demonstration of our transparency. We are committed to:

Although the world as we knew it changed in 2020, our focus on impacting our communities through strategic partnerships, enabled us to sustain our efforts and scale up in most cases. Our 2020 initiatives and partnerships were interlinked with the common goal to amplify our support for, and commitment to, children, women, social entrepreneurs, and other worthy causes

In the coming years, we intend to set targets across other environmental and social metrics to improve reporting and tracking of our focus areas.

The Nigerian Sustainable Banking Principles

We will continue to blaze the trail towards a future where organisations are passionate contributors to sustainable development.

Ogochukwu Ekezie-Ekaidem CHIEF BRAND, MARKETING & SUSTAINABILITY OFFICER

10

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABLE ACTION: RESILIENT GROWTH


OUR VALUE PROPOSITION

SECTION 1

1

2

3 Our Partners

Our Customers

Our People

Our Collaboration. Mutual Respect.

Your Achievement. Our Commitment.

Your Success. Our Success.

SUSTAINABLE ACTION: RESILIENT GROWTH

Highlights Union Bank Partners with Pearls Africa Youth Foundation on 2020 Girls Coding Summer Camp

6.6

MILLION CUSTOMERS

Highlights

2020 2019

#UnionRiseChallenge – What Are You Doing to Rise above the pandemic?

Read more

2342

FULL TIME EMPLOYEES

60%

40% FEMALE

MALE

Customers increased by

Read more

+13.8% IN 2020

Highlights Union Bank Customers Win ₦40 Million in the UnionKorrect Draw!

50

GIRLS EQUIPPED WITH DIGITAL SKILLS

Read more

Our employees are our most valuable asset and the reason for our continued success. Therefore, we are passionate about building an environment for them to grow and thrive professionally. We invest in training and development to prepare them for advancement opportunities and career mobility. We are committed to building a culture of open communication, entrepreneurship, collaboration, innovation, and diversity towards the ultimate success of our Bank, our people and our society.

11

Union Bank of Nigeria

Our 2020 CSI Report

We are privileged to serve our customers, and so our mission is to make their lives better, every day. We anticipate their needs and through innovation, we deliver the simplest and smartest solutions and exceed expectations every time. Beyond banking, we are committed to and invested in, our customers’ progress and success so we offer speed, reliability and partnership, allowing them spend less time banking and more time focusing on the things that matter most to them.

We partner to create and deliver simpler and smarter outcomes. We share common values around excellence, simplicity, innovation, sustainability, and social responsibility. Through our collaboration, we will stay one step ahead of the competition and reap mutual rewards.


OUR VALUE PROPOSITION

SECTION 1

4

5

Our Community

Our Shareholders

Your Progress. Our Responsibility.

Your Investments. Value Delivered.

We are building a sustainable organisation – one that will be here for generations to come. We will create long-lasting impact in our communities by investing in solving social problems for the greater good. We will lead important discussions in helping our nation progress. We will work with partners across sectors – both private and public, towards a better community for all Nigerians.

We are committed to delivering consistent returns to our shareholders and because of their confidence in us, backed by their financial commitment, we are building a sustainable business that will deliver returns to them - today, tomorrow, and for the long term.

6

TeamUnion gives back; Provides the Gift of Water to six communities across the country.

Read more

Union Bank of Nigeria

Our 2020 CSI Report

₦257.6 BILLION

SHAREHOLDERS’ FUNDS INCREASED BY 5% IN 2020

Highlights Union Bank Holds Virtual 51st Annual General Meeting

Read more COMMUNITIES IMPACTED THROUGH THE GIFT OF WATER PROJECT

Highlights

12

SUSTAINABLE ACTION: RESILIENT GROWTH


OUR CORE VALUES

SECTION 1

I2 We take Initiative

We are Innovative

We find simpler and smarter ways to do things better every time. We are not discouraged by challenges; we embrace them and turn them into opportunities. We take charge of situations without being told. We show a ‘can do’ attitude in every situation.

We value innovation and creativity that set us at an advantage as we grow our business and empower our stakeholders. We anticipate change and proactively create simpler and smarter solutions that exceed expectations, delivering value every time.

C2

A

In delivering quality to all our stakeholders, we live by a set of guiding principles that form our core values.

E

We are Customer-Focused

We are Accountable

We are Respectful

We are Efficient

We put our customers at the centre of our operations. In other words, our customers always come first. We consistently pursue service excellence; aiming to exceed customer expectations every time. We focus on building quality relationships that make a positive, long-lasting difference in our customers’ lives.

We are true to our word. We do what we say and follow through every time. We take responsibility for our actions and their results. We focus on finding solutions and achieving results, rather than making excuses or shifting blame. We take pride in our work and can be relied upon to keep our commitments.

We are open, honest and respectful at all times with all our stakeholders – our customers, our partners, our community, our people and our shareholders. We value differences in perspectives, experiences, and backgrounds. We foster a culture of respect in all our interactions.

We always think of creative ways to become more efficient without sacrificing quality. With this in mind – we find the simplest, fastest, safest and most cost-effective ways of doing things every time. We strive to get it right the first time.

We serve our Community We give back to, and are committed to making an impact on, the communities where we operate. We support and partner with sustainable initiatives as we promote social change in society.

13

R

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABLE ACTION: RESILIENT GROWTH


UNION BANK AT A GLANCE

SECTION 1

PEOPLE

PLACES

SUSTAINABLE ACTION: RESILIENT GROWTH

DIGITAL USSD CODE

293 SALES AND

6.6 MILLION 2020 2019 2018

CUSTOMERS 5.8 MILLION 4.5 MILLION

2020 2019 2018

2,362 EMPLOYEES 2,600 EMPLOYEES

CORPORATE E-PAYMENT CLIENTS

SERVICE CENTRES 2020

2020

289 CENTRES

2019

300 CENTRES

2018

2,342

EMPLOYEES

27,676

940 ACTIVE ATMs

2020

962 ATMs

2019

1025 ATMs

2018

2019 2018

2020 GRI 102-7; GRI 102-8

2019 2018

3,220 AGENTS 430 AGENTS

7,314 CLIENTS

6,052

2020

POS MACHINES 5,990 POS MACHINES

2019

7,900 POS MACHINES

2018

2.88 MILLION

16,322 AGENTS

9,085 CLIENTS

MOBILE USERS 2020

2.1 MILLION USERS

2019 2018

1.3 MILLION USERS

1.65 MILLION ACTIVE ONLINE 2020 2019 2018

14

Union Bank of Nigeria

Our 2020 CSI Report

BANKING USERS 760K USERS 444K USERS


For all the oversized clothes they neverfrom For all the money grew auntsinto and uncles diverted Pay them back with UnionInfinity to pots of soup • Up to 1% interest on dollar savings

Pay them back with UnionInfinity

• Exciting milestone rewards to encourage consistent savings • Gifts on landmark birthdays • Discounted rates on school fees loans • Free Education Cover of up to = N 100,000

unioninfinity

15

Union Bank of Nigeria

Our 2020 CSI Report

Your Simpler, Smarter Bank


SECTION 2

OUR MANAGEMENT APPROACH TO CSI

MILESTONE UPDATES

42%

40%

OF BRANCHES ARE ACCESSIBLE TO PHYSICALLY CHALLENGED PERSONS

FEMALE EMPLOYEES

100%

TARGET REACHED

OF LOANS

SCREENED FOR E&S RISKS

GRI 103-2; GRI 102-46; GRI 102-52

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

THIS SECTION CONTAINS ACTIONS ON THE SUSTAINABLE DEVELOPMENT GOALS

16

Union Bank of Nigeria

Our 2020 CSI Report

18

OUR APPROACH TO CITIZENSHIP

19

OUR APPROACH TO SUSTAINABILITY

20

OUR APPROACH TO INNOVATION

21

OUR PRINCIPLES-BASED APPROACH

22

HUMAN RIGHTS

24

LABOUR

26

ENVIRONMENT

27

ANTI-BRIBERY AND CORRUPTION

28

STAKEHOLDER ENGAGEMENT

30

MATERIALITY INDEX

LEARN MORE ABOUT SUSTAINABLE DEVELOPMENT GOALS AT: WWW.SDGS.UN.ORG/GOALS


OUR APPROACH

SECTION 2

The triple-pillar model of Citizenship, Sustainability and Innovation has helped us deliver value that aligns our business strategy with our commitment to environmental, socioeconomic and financial development.

MANAGEMENT APPROACH

Targeted Initiatives Through targeted initiatives aimed at incorporating sustainability into our business operations whilst bolstering risk management, we have in the past year recorded significant impact across the ecosystem, reaffirming our position as a sustainability-focused, sociallydriven and responsible financial institution.

PILLAR

PILLAR

PILLAR

1

2

3

CITIZENSHIP

SUSTAINABILITY

INNOVATION

Annual Reporting

GRI 102-52; GRI 102-46; GRI 103-2

17

The practice of annual reporting for the Bank is significant; it provides an opportunity for introspection and accountability, ensuring that we accurately track and record our environmental, social and economic impact and consistently seek innovative ways to develop a sustainable ecosystem that enhances the lives of our stakeholders, employees and customers alike.

Union Bank of Nigeria

Our 2020 CSI Report

Delivering Value The triple-pillar model of Citizenship, Sustainability and Innovation has helped us deliver value that aligns our business strategy with our commitment to environmental, socio-economic and financial development. The enthusiatic support at both leadership and organisational levels has ensured that our performance conforms with relevant international standards and conventions and measures up to international best practice.


CITIZENSHIP

SECTION 2

Over the years, our approach to citizenship has entailed creating an enabling work environment for our valued employees to thrive while developing targeted programmes that directly impact the environment where we work. In 2020, we refocused our citizenship approach to reflect the new realities brought on by the pandemic. As the coronavirus pandemic hit the world in 2020, impacting economies, organisations and individuals, we continued to drive towards making significant impact through our corporate social responsibility efforts by ensuring our initiatives amplify our support just as they demonstrate our commitment to children, women, social entrepreneurs, and other worthy causes. Through our initiatives, we made notable contributions towards several Global Goals, covering material themes such as: Good Health & Well-Being, Poverty and Hunger, Education, Gender Equality and Economic Growth, Reduced Inequalities, Sustainable Cities and Life on Land.

In 2020, we refocused our citizenship approach to reflect the new realities brought on by the pandemic.

GRI 102-7; GRI 102-8

18

Union Bank of Nigeria

Our 2020 CSI Report

MANAGEMENT APPROACH


SECTION 2

MANAGEMENT APPROACH

SUSTAINABLE OPERATIONS

The world has endured a lot in recent years - rising income and gender inequality, increasing temperatures leading to extreme weather conditions, a pandemic that continues to disrupt global economies - all of which continue to impact our environment, health, economies, and societies. These disruptions further spur our commitment to continuously reconsider and remodel how we interact with the environment and societies we work in. As an organisation that understands the importance of incorporating sustainability into our core strategy, we emphasise employee volunteering through sustainability initiatives to drive organisational and environmental efficiency.

We also adopt environmentally friendly business practices and operations, participate actively in industry initiatives, and support women empowerment while consistently seeking novel ways to improve transparency and accountability across all levels and core functions.

Our sustainability governance model provides oversight of sustainability matters to ensure our goals are met while complementing the Bank’s corporate governance structure. We have built a robust sustainability working group with representation drawn from various internal departments to ensure that our sustainability strategy, policy, and delivery are consistent across the Bank.

GRI 102-7; GRI 102-8

From our extensive review and assessment, our sustainability activities contributed positively to many SDGs such as SDG 1 (No Poverty), SDG 4 (Education), SDG 5 (Gender Equality), SDG 7 (Clean Energy), SDG 10 (Reduced Inequalities), SDG 11 (Sustainable Cities), SDG 12 (Responsible Consumption and Production), SDG 13 (Climate Action), SDG 14 (Life below Water), and SDG 15 (Life on Land).

19

Union Bank of Nigeria

Our 2020 CSI Report


INNOVATION

SECTION 2

The term, ‘innovation’, is associated with the concept of uncovering new ways to do things, adapting to changes and modifying business models to achieve better products and offerings.

We believe that innovation must start from our organisation; only then can we effectively design innovative ways to add more value to our stakeholders in sustainable ways.

Our roadmap addresses the key elements of innovation: culture, leadership, workforce, and procurement. In 2020, we continued to champion the development of innovative digital solutions to solve social challenges and leverage partnerships in this regard. We made significant investments towards a 'Digital Union' via a deliberate attempt to improve our people, operations and technology processes. This is in recognition of how important strategic alliances and partnerships enable us to create adequate opportunities for more impact and to deepen financial inclusion for a more prosperous Nigeria.

GRI 102-7; GRI 102-8

20

By consistently enhancing customer experience and driving social change through distinct causes, our innovation objectives in 2020 contributed towards SDG 8 (Economic Growth) and SDG 9 (Industry, Innovation and Infrastructure).

Union Bank of Nigeria

Our 2020 CSI Report

MANAGEMENT APPROACH


OUR PRINCIPLES-BASED APPROACH

SECTION 2

For over a century, we have consistently demonstrated our commitment to the growth and sustainability of the ecosystem and the communities we work in. We have also demonstrated our commitment to building a strong relationship with our customers, employees, stakeholders and regulators. This is evident in our sustainability efforts that consistently aim to champion innovative and sustainable solutions to social, economic and environmental challenges. In 2017, we subscribed to the United Nations Global Compact (UNGC) to further reinforce and strengthen our commitment to the United Nations Sustainable Development Goals. We have since then made significant efforts to integrate the principles of the UNGC in our business strategy, culture and daily operations.

The ten principles of the UNGC under these headings – Human Rights, Environment, Labour and Anti-Corruption – guide our business operations as well as our contribution to community development.

GRI 102-40; GRI 102-43

In this Communication on Progress report, we highlight our strides and achievements in the past year.

21

Union Bank of Nigeria

Our 2020 CSI Report

We are incredibly proud to be a member of the UNGC and we will continue to contribute our quota to making the world a better place for us and the next generation.

MANAGEMENT APPROACH


HUMAN RIGHTS

SECTION 2

MANAGEMENT APPROACH

Assessment, Policies and Goals At Union Bank, we believe that respect for human rights is central to our sustainability journey and we are actively committed to the principles guiding the Universal Declaration of Human Rights, the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work, the International Bill of Human Rights, the Nigerian constitution as well as the Central Bank of Nigeria’s Sustainable Banking Principles of 2012.

Our commitment to upholding the rights of humans is reflected in our internal processes, from our human rights policy to our environmental and social risk policy as well as our Core Values Framework. We prohibit in its entireity all forms of discrimination on grounds of race, religion, colour, age, gender or economic background. We are committed to creating a work environment where honest and open communications among employees are valued and respected. We are also committed to maintaining workplaces that are free from harassment, violence of all forms and intimidation.

Our policy prohibits the use of child & forced labour, and engagement in human trafficking. We are aware that ensuring human rights extends to our partners and supply chain, therefore, we mandate them to abide by human rights standards and procedures. This includes a prohibition on both forced and child labour, freedom of association and an obligation to nondiscriminating practices.

As a response to COVID-19 in the workplace, through our workplace safety measures we ensured that all our branches adhered to all COVID-19 guidelines by installing hand washing stations, enforcing social distancing, providing employees with masks and sanitizers thereby protecting the health and wellbeing of our employees and customers.

We have an effective grievance mechanism process which includes an independent whistleblowing platform (a dedicated email, phone line and website) where employees can state their grievances and support prompt resolution of identified grievances. In 2020, 40 employees utilised the grievance mechanisms.

Our retired employees are entitled to benefits for their service with the Bank, including free health plans and more. The Bank’s health care policy ensures that 13,284 retired employees and their families have access to free health care.

Current employees enjoy health care, pension contributions, leave pay, feeding, transportation, housing and education allowances. They also benefit from performance bonuses based on the Bank’s annual profit and employee performance.

Implementation

GRI 102-16; GRI 412-1

We have a Code of Conduct form, which all employees sign to document their acceptance of the Bank’s standard of behaviour for its employees. No form of harassment or bullying is tolerated as Union Bank is committed to ensuring its employees are treated fairly and with respect.

Our female employees are permitted to embark on fully paid maternity leave whether or not they are confirmed. Maternity leave is not annual leave consuming i.e. females are allowed to take their annual leave and maternity leave in the same year. Female employees who adopt young babies (3 months and below) are also allowed to take a maximum of 6 weeks to cater for and bond with their new babies, subject to providing required documentation from relevant government agencies for adoption. In addition, for a period of 6 months from the end of the 12-week maternity leave period, a nursing mother is entitled to two periods of half an hour daily off work for the purpose of nursing her child. Alternatively, nursing mothers may elect to finish work one hour earlier than normal closing time, or resume one hour later than the normal starting time.

22

Union Bank of Nigeria

Our 2020 CSI Report

Our suppliers, contractors and third-party service providers embark on a thorough prequalification process to determine and mitigate against possible environmental & social and human rights risks. In addition, services and contracts are awarded to Union Bank’s contractors without discrimination. A comprehensive screening process is carried out to determine who will be awarded the contract for service. To avoid bias, internal stakeholders are involved in the screening process.


HUMAN RIGHTS

SECTION 2

MANAGEMENT APPROACH

Our commitment to upholding the rights of humans is reflected in our internal processes, from our human rights policy to our environmental and social risk policy as well as our Core Values Framework.

Measurement of Outcome

We regularly carry out an Internal Customer Satisfaction Survey (ICSS) to obtain necessary feedback and identify areas with gaps, to ensure continuous growth and promote stronger relationships across different units and teams within the Bank.

GRI 102-16; GRI 412-1

23

All our policies are gender inclusive and non-discriminatory. Union Bank is an equal opportunity employer and encourages female participation in our recruitment processes

We calculate our Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) to know our customers’ experience with the Union Bank brand and help us to improve our customer experience in order to deliver the best service every time.

total capacity building 32% ofexpenditure was spent on female employees

11%

Union Bank of Nigeria

Our 2020 CSI Report

of total retail loan portfolio was on lending to women

employees 40% ofareour women female employees in 25% ofmanagement positions

21%

women on the Board of Directors

We recorded zero incidents of human rights violations.


LABOUR

SECTION 2

MANAGEMENT APPROACH

Assessment, Policies and Goals Our success as an organisation is hinged on delivering against six strategic pillars, one of which is the quality of our talent. We strongly believe that the talent we groom is a reflection of who we are and the results we achieve.

We ensure that all our dealings with employees, suppliers, and third-party contractors are in line with Nigerian and International Labour Laws.

We strive to ensure that our business is done with fairness and without discrimination and endeavor to demonstrate our commitment by creating an environment that allows for both their professional and personal development.

We ensure that our employees receive competitive total compensation as well as health and welfare benefits, paid maternity leave, pension plans, flexible work arrangements and employee volunteering opportunities. We are also committed to recognising and rewarding individual and team performances which reflect our core values.

Implementation Non-Discriminatory Policy: We are consistent in our non-discriminatory policy of ensuring that our employment process is done fairly irrespective of gender, ethnicity, religion, disability etc.

GRI 103-1

24

Robust Retention Framework: Our goal each day is to continually deliver quality service to our customers, which is why our robust retention framework ensures that we retain quality talent to sustain our mission and goals. Our Management Trainee program helps attract top talents and prepares them to flourish in diverse working environments. Through our capacity building training programmes, we have been able to train 83% of our employees.

Union Bank of Nigeria

Health and Safety Policy: The health and safety of our employees and customers are our topmost priority. Through our workplace safety measures the bank ensured that branches nation-wide adhere to COVID-19 guidelines to guide business operations and protect the health of each employee. The Bank operates a Group Personal Accident Insurance Scheme in accordance with the provisions of the Employee Compensation Act for the benefit of its employees and also operates a contributory pension plan for the benefit of its employees in line with the Pension Reform Act 2014 as amended.

Our 2020 CSI Report

Following the outbreak of COVID-19 pandemic, we activated a remote working policy to protect our employees, health and safety, we improved our workplace environment in compliance to NCDC COVID-19 guidelines, introduced flexible working locations, enhanced health management plans etc to support our employee needs and concerns.

Fitfeb - Every year we encourage the health and fitness of our employees through the Fitfeb health awareness programme. In February 2020, we challenged our employees through healthy lifestyle initiatives such as The Move Challenge, yoga and meditation classes, The Biggest Loser Challenge, breathing and stretch exercises, as well as dance and aerobics classes.


MANAGEMENT APPROACH

LABOUR

SECTION 2

Measurement of Outcome

Union Bank does not discriminate against employees and/or customers with disabilities. Our branches are built to enable physically challenged individuals access to transact their banking activities in the bank.

42%

of our branches are friendly to physically challenged individuals – they are fitted with key access points to enable easy entrance and exit (elevators, wheelchair ramps, etc.).

GRI 103-1

25

Union Bank of Nigeria

Our 2020 CSI Report

In the course of the year, we organised a number of virtual programmes and hangouts to keep our employees connected and engaged.

We strongly believe that the talent we groom is a reflection of who we are and the results we achieve.


ENVIRONMENT

SECTION 2

MANAGEMENT APPROACH

Assessment, Policies and Goals As an environmentally-aware organisation, we consider more than our profits we consider our impact on both the environment and the societies we work in.

We recognise that our operations result in some impact on the environment and therefore continuously aim to reduce the environmental impact of our business and operate in an environmentally-responsible manner.

As part of efforts to minimise our environmental footprints, we have made significant progress in energy/fuel consumption, water consumption, paper use and air travel.

Our objective is to continuously increase our sustainable activities until all aspects of our business operations are fully covered.

We are constantly reducing energy consumption by monitoring energy usage and reducing our dependence on fuel. As a promoter of clean energy, we deployed alternative energy solutions to our branches and ATMs – 407 Union Bank ATMs and 111 branches are powered by solar energy. We are committed to this sustainable clean energy source and intend to increase the number of branches and ATMs using solar in the coming years. We employ sustainable building materials (container buildings) in designing a number of our new infrastructural facilities. We also promote further energy efficiency with the installation of various energy saving equipment – heat sensor lighting, energy efficient air-conditioning systems and generators, heat sensor escalators

In adherence to the environmental laws that govern our organisation, we obtain the necessary Environmental Impact Assessment licence as well as environmental protection permits. We conduct regular Health and Safety training for select employees and our Head of Security & Safety as well as our Head of Occupational Risk who serves as our Environmental, Health and Safety manager.

As part of Union Bank’s commitment to effective waste management, using the "3-R" (reduce, reuse and recycle) approach towards prevention of pollution and disposal of waste, in line with best practices in environmental sustainability. We currently recycle plastic, glass, paper and metal items in 87 recycling locations.

Implementation All lending products and services are underpinned by the Board approved Environmental and Social (E&S) Risk policy which has brought about a cultural shift towards our E&S responsibility. As a result, our E&S risk assessment reviews the borrower activities and their possible effects on the environment – 100% of our loans are screened for possible E&S risks. We have also deployed innovative financial products to promote financial inclusion and the empowerment of all Nigerians especially the financially excluded and SMEs (Small and Medium scale Enterprises). GRI 303-3; GRI 305-5; GRI 306-2

Measurement of Outcome As part of efforts to minimise our environmental footprints, we have made significant progress in energy/fuel consumption, water consumption, paper use and air travel.

26

Union Bank of Nigeria

Our 2020 CSI Report

Our recycling activities cover

87 locations nation-wide


ANTI-BRIBERY AND CORRUPTION

SECTION 2

Assessment, Policies and Goals At Union Bank, we are committed to conducting business activities in a fair, honest, ethical and transparent manner. We take a zero-tolerance approach to bribery and corruption and strive to apply the highest standards of corporate ethics and professionalism in the conduct of our business.

This means that as an organisation, we have implemented systems and processes to deter and mitigate corrupt practices as well as aid the detection of bribery, corruption, and other unethical practice. We expect all employees, vendors, third parties, business partners, and other stakeholders to comply with the provisions of the Bank’s antibribery and corruption policy.

We have an anonymous whistle-blowing channel that is independently managed to enable stakeholders, including employees, report all suspected breaches of the Bank’s Code of Corporate Governance and antibribery and corruption policy. We also ensure that people who report unethical practices are secured - are not threatened or retaliated against.

Our internal employee correctional process is based on principles of integrity, equity and fair hearing. As such, in the case of a disciplinary panel, all employees are given fair hearing.

We conduct annual internal and external audit reviews to monitor the efficacy of our E&S governance structures and assess our compliance with the Nigerian Sustainable Banking Principles (NSBPs)

Implementation We carry out comprehensive inspections on clients before beginning banking relationships. Our relationship management procedure also ensures an ongoing process to ensure our customers are law abiding.

Measurement of Outcome GRI 102-16; GRI 412-1

As a transparent banking institution, our financial statements follow strict standards and are assured by external auditors. This ensures that we can easily flag any false transaction that could potentially constitute bribery or corruption behaviour.

27

MANAGEMENT APPROACH

Union Bank of Nigeria

Our 2020 CSI Report

We have a Board Audit Committee and a Statutory Audit Committee that ensures full oversight on the Bank’s accounting and reporting functions, its internal controls and audit processes, the independence of external auditors, review of audited financial statements and overall compliance with legal and regulatory requirements.

We take a zero-tolerance approach to bribery and corruption and strive to apply the highest standards of corporate ethics and professionalism in the conduct of our business


STAKEHOLDER MANAGEMENT

SECTION 2

Stakeholder engagement is an integral part of our corporate social responsibility; it helps us understand our stakeholders' views and concerns on pertinent environmental, social and economic questions and gives a panoramic view of issues material to them. Our Sustainability Steering Committee is tasked with the responsibility of identifying and engaging each stakeholder cluster. This Committee is made up of representatives from cross functional departments across the Bank. Based on feedback from these engagements, the Committee meets bi-annually to discuss stakeholders’ concerns and chart a course to address these issues. Accordingly, the Bank engages the different stakeholder clusters directly - investors, customers, employees, media, suppliers, government, and communities - to determine those economic, environmental, and social issues that are most relevant to them. With the approval of our stakeholders, we categorise concerns raised based on the level of importance and the potential impact on the Bank’s ability to deliver on its strategic objectives. Our approach to engaging with our key stakeholders aims to drive progress on our material issues. We continue to prioritise stakeholder concerns and engage in different ways with those who are impacted by our business operations and those whose activities and decisions impact our business too.

GRI 102-42; GRI 102-44; GRI 103-1

With a clear understanding of the importance of these relationships to our collective success, we have summarised on the next page how we engaged and what we learnt along the way.

We continue to prioritise stakeholder concerns and engage in different ways with those who are impacted by our business operations and those whose activities and decisions impact our business too.

28

Union Bank of Nigeria

Our 2020 CSI Report

MANAGEMENT APPROACH


STAKEHOLDER MANAGEMENT GRID

SECTION 2

ENGAGEMENT MODEL Directors’ Reviews Annual Report CSI Report Annual General

Meeting Analyst Calls Surveys

Regular Meetings Annual Surveys CSI Report Media Exposé

Surveys Events Newspaper Articles

Internal Communications UnionCentral

CSI Report Surveys Meetings Annual Reviews

Media Parleys News Releases Social Media Channels

Union Bank Website

OUR STAKEHOLDERS

OWNERS* *(investors, shareholders, etc.)

CUSTOMERS

EMPLOYEES

MEDIA

Surveys, Vendor and Supplier Reviews

GRI 102-40; GRI 102-43

29

SUPPLIERS

LEARNING OUTCOMES

Renewed commitment to sustainable profitable growth.

Working together to expand market presence and scale innovation

Improved innovation and continuous outstanding service

Motivation for constant product performance, and service reliability

Fair reward for value added.

Sustained engagement through up-to-date information on activities for public awareness.

Fair dealing and continued innovative practices

Participation in industry associations to advance public policy

GOVERNMENT

Mutual contribution to uphold the law and contribute to a sustainable economy

Partnerships with local NGOs to advance community wellbeing

COMMUNITIES

Sustained and constantly improved investment and involvement in local communities

Union Bank of Nigeria

Our 2020 CSI Report

Improved opportunities for personal and professional development

Good stakeholder relationship management

MANAGEMENT APPROACH


CITIZENSHIP

Economic Performance

SUSTAINABILITY

COVID-19

IMPORTANCE TO STAKEHOLDERS

HIGH

Customer Experience

Data Security

Employee Wellbeing

Digital and Social Innovation

INNOVATION OUR ECOSYSTEM Ethics and Integrity

Procurement Practices

Capacity Building

Environmental Sustainability and Resource Efficiency Marketing and Labelling

LOW

GRI 102-47; GRI 103-1

Non-Discrimination and Equal Opportunity

IMPORTANCE TO BUSINESS LOW

30

MANAGEMENT APPROACH

KEY

SIGNIFICANT

MATERIALITY INDEX

SECTION 2

Union Bank of Nigeria

SIGNIFICANT

Our 2020 CSI Report

HIGH

Yearly, we gather information from our stakeholders to provide insights for our materiality assessment. Our materiality index highlights key issues that are important to our stakeholders and has an impact on our business. Some of the prominent issues in 2020 include Customer Experience; Ethics and Integrity; Data Security; Digital and Social Innovation; Environmental Sustainability and Resource Efficiency; Employee Wellbeing; Capacity Building; Non-discrimination and Equal opportunity; Marketing and Labelling; Economic Performance; Procurement practices.


SECTION 3

OUR WORLD IN 2020

MILESTONES UPDATES

>300

WOMEN

TARGET REACHED

IMPACTED THROUGH VARIOUS TRAININGS

15,000 PEOPLE

PROVIDED WITH POTABLE WATER

66%

REDUCTION IN BUSINESS TRAVEL

GRI 303-3

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

32

FINANCIAL PERFORMANCE

33

QUALITY MANAGEMENT SYSTEM

34

OUR ACHIEVEMENTS: UNION BANK &

THE UN SDGS

THIS SECTION CONTAINS ACTIONS ON THE SUSTAINABLE DEVELOPMENT GOALS

LEARN MORE ABOUT SUSTAINABLE DEVELOPMENT GOALS AT: WWW.SDGS.UN.ORG/GOALS

31

Union Bank of Nigeria

Our 2020 CSI Report


FINANCIAL PERFORMANCE

SECTION 3

78.5

736.7

160.3

75.0 66.7

166.5

163.8 145.5

2017

2018

560.7

2019

2020

GROSS EARNINGS (

2018

2019

2017

GROSS LOANS

₦’BILLION)

(

857.6

802.4

2020

2018

2019

2020

2017

OPERATING EXPENSES

₦’BILLION)

(

2018

₦’BILLION)

(

TOTAL ASSETS

TOTAL EQUITY

₦ 160.3 BILLION

₦ 19.5 BILLION

GROSS EARNINGS

PROFIT BEFORE TAX

886.3

2019

2020

₦’BILLION)

19.5

RATINGS

19.8%

74.1%

₦ 264.3 BILLION

CUSTOMER DEPOSITS

75.4% 79.8%

₦ 2.1910 TRILLION

71.0

595.3

543.1

2017

1,126.3

OUR WORLD IN 2020

20.4

63%

18.5

4.0%

8.7%

13.9

A-

5.8%

(Stable Outlook)

BBB+

(Stable Outlook)

GRI 102-7; GRI 201-1

2017

2018

2019

2020

COST TO INCOME RATIO

2017

2018

2019

2020

NPL RATIO

2017

2018

2019

2020

PROFIT BEFORE TAX (

₦’BILLION)

B-

(Stable Outlook)

32

Union Bank of Nigeria

Our 2020 CSI Report

B2

(Negative Outlook)


QUALITY MANAGEMENT SYSTEM

SECTION 3

33

ISO 9001 – ISO 9001 certified

ISO27001 – ISO 27001 Certified

Union Bank of Nigeria

OUR WORLD IN 2020

ISO 22301:2012 – ISO 22301:2012 Certified

Payment Card Industry Data Security Standard (PCI DSS) – PCI-DSS Certified

Our 2020 CSI Report


OUR ACHIEVEMENTS

SECTION 3

UNION BANK & THE UN SDGS Since their inception in 2012, the Sustainable Development Goals have sought to meet the urgent political, environmental and economic challenges that plague our world today. All of these SDGs are interconnected such that success for one is success for others. Our commitment to the SDGs has spurred the creation of targeted initiatives that balance social, economic and environmental sustainability to tackle core issues like gender inequality, poverty, hunger, climate change, carbon emissions, etc. In our quest to "leave no one behind", we have further integrated and aligned our business operations and priorities to reflect our commitment to building a sustainable, safer and more prosperous planet for all humanity whilst concurrently improving the livelihood of the environment and societies we work in.

1

MamaMoni Innovation Hub

COVID-19 Response

women and girls were empowered in sustainable livelihood skills

Donation to the Lagos State Food Response Programme

HEALTH 3 GOOD & WELL BEING Breast Cancer Awareness

We have further integrated and aligned our business operations and priorities to reflect our commitment to building a sustainable, safer and more prosperous planet for all humanity

αlpher partnered with healthcare providers across the country to offer discounts on mammograms, breast exams, and biopsy tests to women for breast cancer awareness month

LEAD Camp with JAN

103

Union Bank of Nigeria

Our 2020 CSI Report

girls impacted through various leadership and development sessions

350

food boxes donated to vulnerable communities

4 QUALITY EDUCATION FitFeb

Girls Coding Summer Camp with Pearls Africa

Promoting employee health and fitness

50

indigent girls equipped with technical skills

Edu360 Degrees of Impact

>20,000

5 GENDER EQUALITY

GRI 203-1; GRI 305-5; GRI 306-2

34

2 ZERO HUNGER

NO POVERTY

150

OUR WORLD IN 2020

Women Banking Launch of αlpher and commemoration of International Women’s Day

individuals impacted through various education initiatives

6 CLEAN WATER AND SANITATION The Gift of Water project

6 15,000

communities gifted with communal boreholes people impacted


OUR WORLD IN 2020

OUR ACHIEVEMENTS

SECTION 3

AND 7 AFFORDABLE CLEAN ENERGY Solar-powered branches

111

Social Innovators Programme and Awards with LEAP Africa

solar-powered branches. Up from 99 in 2019

20

Solar powered ATMs

407

solar-powered ATMs

REDUCED INEQUALITIES

Zero discrimination in our employment practices

11

Non-discriminatory vendor management process initiated

13

87

recycling branches in the network

Air pollution reduction through early shutdown policy

The JUMP! Challenge

>140

Support for the Nigerian Conservation Foundation

Union Bank of Nigeria

Our 2020 CSI Report

Installation of push to use taps in our buildings to aid water conservation

World Water Day commemorated

LIFE ON LAND

110,000kg

of plastics, paper and metal recycled since 2017

FOR 17 PARTNERSHIPS THE GOALS Key partnerships – United Nations Global Compact, Junior Achievement Nigeria, RecyclePoints, LEAP Africa, CACOVID, 54gene, etc.

35

ideas were contributed to the Bank’s Ideas Bank

BELOW 14 LIFE WATER

15

CLIMATE ACTION

reduction in business travel

9 INDUSTRY, INNOVATION AND INFRASTRUCTURE

Reduction in the amount of waste sent to landfill through recycling initiative

12 RESPONSIBLE PRODUCTION & CONSUMPTION

66%

SUSTAINABLE CITIES AND COMMUNITIES

container structures built

of employees earned competitive compensation

Adoption of the use of recycled envelopes

Sustainability training to all employees continued

8

Nigerian social innovators empowered in partnership with Leap Africa

100%

Installation of energy-saving facilities – lights and elevators, motion-sensor escalators and lighting systems – in our building

10

GRI 203-1; GRI 305-5; GRI 306-2

WORK AND 8 DECENT ECONOMIC GROWTH

World Environment Day commemorated


SECTION 4

OUR ECOSYSTEM

MILESTONES UPDATES

>800K

TARGET REACHED

NEW CUSTOMERS

16,322

OF EMPLOYEES RECEIVED TRAINING

GRI 102-7;

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

THIS SECTION CONTAINS INTERACTIVE ELEMENTS VIDEO: UNION RISE CHALLENGE

36

Union Bank of Nigeria

Our 2020 CSI Report

OUR WORKFORCE PROFILE

38

WORKFORCE WELLBEING

38

STAYING CONNECTED

39

LEARNING AND DEVELOPMENT

40

CUSTOMER ENGAGEMENT

42

EDU360 DEGREES OF IMPACT

44

INCLUSIVE BANKING - AGENCY BANKING

& ACCESSIBLE BANKING

45

SME BANKING

TARGET REACHED

BANKING AGENTS

83%

37

+ 420% ON 2019

VIDEO: UNION RISE CHALLENGE


OUR WORKFORCE PROFILE

SECTION 4

60%

2342

females

Our employees are a vital element to our business growth, which is why we are invested in their overall growth and wellbeing. We love to see our employees happily engaged and active on their jobs, delivering maximum value and gaining relevant experience.

3 physically

challenged employees

employees

2019 Management Trainees:

25%

females in management position

21%

52%

females on Board of Directors

13,284

retired employees and their spouses granted access to free healthcare

GRI GRI GRI GRI

40%

TARGET REACHED

males

females

37.9 years Average employee age

48% males

83%

employees received training TARGET REACHED

At Union Bank, our employees are our greatest asset and we believe that everyone has the right to be treated with fairness, dignity, and respect. We are committed to creating and maintaining a workplace environment that supports our employees and caters to their needs. We strive to provide employees with opportunities to help them grow personally and professionally through initiatives for learning and career development, and health and wellness support. As our workplace changed dramatically due to the pandemic, employee well-being remained a top priority, and we continue to equip our employees with resources to adapt in this new normal. We were proactive in rolling out stringent safety and hygiene practices within our branches and service locations, and took the lead in activating remote work for our employees, directing more than 70% of staff in non-service functions to work from home. In 2020, the spread of the Coronavirus affected workplaces globally, leading to a change in working patterns. To ensure the wellbeing of employees, we ensured that our workplace facilities were fully COVID-19 compliant by placing sanitizers, hand washing stations and providing employees with personal face masks and sanitizers. Furthermore, through the employee COVID-19 Health and Wellbeing Survey we were able to garner first hand information on employee health and wellbeing as they worked remotely, addressed challenges they were exposed to and proffered solutions where necessary. Through our 2020 learning and development series, we conducted several programs to develop leadership and organisational skills thereby improving their technical competency.

102-8; 403-3; 403-6; 405-31

Our employees are our greatest asset and we believe that everyone has the right to be treated with fairness, dignity, and respect.

37

OUR ECOSYSTEM

Union Bank of Nigeria

Our 2020 CSI Report


WORKFORCE WELLBEING

SECTION 4

OUR ECOSYSTEM

FIT FOR ACTION

WORKPLACE SAFETY

In the month of February every year, we encourage healthy living and fitness of our employees while supporting their wellness and balance through our employee health awareness program, FitFeb. In 2020,our employees nationwide participated in healthy lifestyle events and activities such as The Move Challenge, yoga and meditation classes, The Biggest Loser Challenge, breathing and stretch exercises, as well as dance and aerobics classes.

As part of our response to COVID-19 in the workplace, we ensured that all our facilities were fitted with sanitisers and hand washing stations and all employees were provided with masks and sanitisers for their personal use.

We wrapped up the month with fitness parties at key locations in Lagos, Abuja, Port Harcourt and Enugu. We continue to work closely with our health benefits providers and internal teams to offer employees and their families health and wellness programs.

The Employee COVID-19 Health & Wellbeing Survey was also launched to help understand how employees were coping while working from home. The feedback from the survey was used to identify solutions to address stress points, concerns of staff, and to gain insight into areas requiring attention.

STAYING CONNECTED CEO VIRTUAL TOWN HALLS

Our employees' health is top priority to us because we believe that health is wealth

GRI GRI GRI GRI GRI

38

403-3; 403-6; 102-4; 403-3; 403-6

UNION BANK EMPLOYEE ASSISTANCE PROGRAM (UBEAP) As the COVID-19 pandemic continued, affecting a large percentage of physical activities and convenings, many people struggled to maintain a healthy and mental wellbeing. In 2020, we extended UBEAP, our free and confidential counseling service for employees, to their family members also in need of support. The program provided the much-needed support to employees struggling with life, work and health related challenges.

Union Bank of Nigeria

Our 2020 CSI Report

As we navigated the realities of COVID-19 and a remote workplace, we launched the virtual town hall series to promote and improve effective communication and feedback amongst employees, especially between the Executives and team members across different levels. The sessions helped to foster engagement, promote connectedness, and address pertinent questions and employee concerns.

THE DIGITAL HANGOUT To keep our employees connected and foster social wellness and safe interactions, we launched The Digital Hangout to encourage teams to socialize online. Employees engaged in various team bonding exercises and games during their team hangouts.


LEARNING AND DEVELOPMENT

SECTION 4

UNION LEADERSHIP INITIATIVE (ULI) Leadership helps empower managers to strive towards achieving organisational mission and vision. We believe that leaders play an important role in shaping the workplace culture, therefore training leaders to build a healthy work environment remains a key focus for us. The Union Leadership Initiative (ULI) is an 11-month leadership course that helps to develop skills across modules such as self-leadership, team leadership and other leadership competencies in our managers. As leaders, it is imperative that they obtain necessary skills required to gain influence and increase impact across the organisation, build productive teams, champion change, and create a culture of high performance within the Bank.

TRAINING AND CAPACITY BUILDING We prioritise the growth and development of our employees as we strongly believe that the talent we groom is a reflection of who we are and the results we achieve. We work closely with our internal teams to identify the training needs of our employees and this enables us to provide opportunities for continuous learning and development. In 2020, we conducted several programs designed to develop skills in leadership, organizational and technical competencies. Some of the courses facilitated in 2020 are:

GRI 203-1; GRI 404-2

-

Communicating for Impact Natural Language Processing Project Finance Brand Management Innovation Leadership Data Visualisation Shaping the Future of Work Treasury Products and Derivatives

2020 UBN MANAGEMENT TRAINEE PROGRAMME (MT PROGRAM) The UBN Management Trainee program helps us to attract and prepare high-performing young talents to flourish in a diverse working environment that drives innovation and collaborative effort. The 2020 cohort participated in two community-based events during the year. A group of trainees visited the Bethesda School of the Blind located in the Mushin area of Lagos. One of the major highlights of the visit include the donation of food items and provisions to the school students. Another set of trainees visited the Innercity Mission for Children where they also donated toiletries, beddings, and food items to children in the orphanage home. Through this program we give our trainees an opportunity to gain volunteering experience whilst rendering selfless service to others.

2020 KEY TRAINING STATS

83%

of employees trained

83

trainings organised

We work closely with our internal teams to identify the training needs of our employees and this enables us to provide opportunities for continuous learning and development.

39

Union Bank of Nigeria

Our 2020 CSI Report

OUR ECOSYSTEM


CUSTOMER ENGAGEMENT

SECTION 4

OUR ECOSYSTEM

THE RISE CHALLENGE

CUSTOMER SERVICE WEEK – THE DREAM TEAM

BREAST CANCER AWARENESS MONTH

The coronavirus pandemic had untold effects on people, communities, companies and economies across the world. As an organisation committed to enabling success for the average Nigerian, we introduced The Rise Challenge to shine the spotlight on our individuals, groups and small organisations who were doing all they could to rise above this pandemic and impacting their communities by being innovative, charitable, creative and resourceful. 90 customers received rewards totaling ₦15 million to enable them do more within their communities.

As we joined the global community to celebrate Customer Service Week in October 2020, we were reminded that our customers are the sole reason we are in business; and our relevance today and in the future, is hinged on our ability to provide them with excellent service.

Every October we join the global community to raise awareness on the importance of early detection and treatment of breast cancer.

We introduced The Rise Challenge to shine the spotlight on individuals, groups and small organisations who were doing all they could to rise above the pandemic

This year’s theme, “The Dream Team” reminded us that our strength as an organisation lies in the sum of collective input and efforts of all our employees. We chose to celebrate with the Cosplay Challenge which delivered innovative, colourful, and creative display of costumes by our employees centred around the Dream Team concept. We also rewarded 25 lucky customers in each branch with gifts. Delivering quality and excellent service to our clients remains our top-most priority.

In October 2020, αlpher partnered with healthcare providers across the country to offer discounts on mammograms, breast exams, and biopsy tests to women in the αlpher community in celebration of the Breast Cancer Awareness Month.

We care about the health of women in our αlpher community.

WEBINAR AND INSTAGRAM LIVE SERIES As part of our efforts to provide our customers and the general public with learning tools to help them get through these complex times and gain requisite knowledge, we invited various subject matter experts to share insights on a variety of topics which are relevant in today’s rapidly changing world.

GRI 102-7; GRI 102-8

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

VIDEO: THE RISE CHALLENGE

40

Union Bank of Nigeria

Our 2020 CSI Report

These sessions covered discussions on mental health, physical wellness, business growth, networking, as well as savings and investments. Through these virtual sessions, we were able to reach over 10,000 people across various social platforms and recorded numerous testimonials on the impact of each session.


CUSTOMER REWARDS

SECTION 4

UNIONBETTA DONATIONS

UNIONKORRECT DRAWS

Launched in 2016, UnionBetta is a sub-account which allows Union Bank customers to earn attractive interest rates for saving as little as N5000 monthly. In return, the Bank donates a percentage of the interest earned to select Non-Governmental Organisations (NGOs) on behalf of its customers.

This is a target savings product that allows customers to save a minimum of N5,000 monthly. As part of our drive to encourage a savings culture, we have recorded significant success with this product, with the three different variants (UnionKorrect Regular, UnionKorrect Exclusive and UnionKorrect Dai-Dai) rewarding over 2,000 customers with cash rewards in excess of N400 million over the last 5 years.

In selecting the recipients, priority is given to NGOs making impact in areas such as gender equality, education, talent development, and agriculture, which are key pillars of Union Bank’s citizenship efforts that align with Sustainable Development Goals (SDGs). This year, a total of N1.7 million was donated to 10 different charitable organisations to help support their activities.

GRI 102-7; GRI 102-8

41

OUR ECOSYSTEM

Union Bank of Nigeria

Our 2020 CSI Report

In 2020, we rewarded 708 customers across the three variants with the sum of N56.2 million. VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.


EDU360 DEGREES OF IMPACT

SECTION 4

EDU360 DEGREES OF IMPACT As the pandemic hit, we reimagined what our year should look like and began to move from normal, to new normal, to better normal. The goal was clear – ramp up impact across the ecosystem despite the limitations, and ensure our community of educators, students, parents and other stakeholders was prepared for learning in and through the rapidly evolving realities. In May 2020, we introduced the edu360 webinar series, a value-packed initiative under our edu360 umbrella. Through the webinar series, we have sustained our engagement with stakeholders across the education ecosystem through specially curated sessions. We reached over 11,000 parents, teachers, educators and students through these sessions, helping them adjust to the new realities and navigate the new normal.

TEACHER TRAINING A key aspect of the work we do at edu360 is teacher training and development. We recognise the impact teachers make and ensure we are contributing to equip them with the right knowledge and tools. Continuing from the over 1100 teachers trained in 2018 and 2019, this year, we trained 324 teachers through our virtual programs.

42

Union Bank of Nigeria

Our 2020 CSI Report

OUR ECOSYSTEM


EDU360 DEGREES OF IMPACT

SECTION 4

OUR ECOSYSTEM

THE NEXT ROBOTICS CHALLENGE Following a campaign that began in August 2020, edu360, in partnership with Awarri, an Artificial Intelligence company, trained 25 kids during a six-week robotics program. In the next phase, edu360 is partnering with several schools to include robotics in their curriculumin their curriculum. Teachers from these schools will also receive free robotics training.

IT ENDS NOW In partnership with Cece Yara Foundation, edu360 delivered an awareness campaign to sensitise the public on the dangers of child abuse. This is especially important because statistics show that in Nigeria, 1 in 4 girls and 1 in 10 boys experience sexual violence, leaving them with long lasting problems like low self-esteem, post-traumatic stress disorder (PTSD), suicidal thoughts, learning difficulties, anti-social behaviour and sometimes death. Through this partnership, we reached over 2 million people via radio, TV and digital channels.

43

Union Bank of Nigeria

Our 2020 CSI Report

1 in 4 girls

experience sexual violence 1 in 10 boys

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

The goal was clear – ramp up impact across the ecosystem despite the limitations, and ensure our community of educators, students, parents and other stakeholders was prepared for learning in and through the rapidly evolving realities.


INCLUSIVE BANKING

SECTION 4

OUR ECOSYSTEM

> 6.6 million customers

AGENCY BANKING

5.8 million

We continue to support the drive for financial inclusion in Nigeria through our agency banking proposition, UnionDirect which is an agency banking platform developed in line with CBN’s inclusive banking initiative, allowing us to provide basic banking services to the unbanked in their communities.

cards

Through our 16,322 agents spread across the geopolitical zones in Nigeria, we provided financial products and services advancing the drive for a financially literate population. This is a 420% growth from 3136 registered agents in 2019.

>2.8 million

active mobile users

16,322 +420%

3,136

ON 2019

10%

7%

N-W

Total Number of Agents

N-E

301

18%

> 6,000

active POS machines 26%

GRI 102-2; GRI 102-4

N-C

20% S-W & Lagos

S-E

20%

ON 2019

Transaction Value (₦’ billion)

S-S

> 900

+870%

31

15.02

active ATMs

> 1.6 million

active online users

44

Union Bank of Nigeria

Our 2020 CSI Report

1.8

We continue to support the drive for financial inclusion in Nigeria through our agency banking proposition

Transaction Volume (million)

+734% ON 2019


INCLUSIVE BANKING

SECTION 4

SME BANKING

VIRTUAL BANKING To drive our digital solutions, and ensure customer safety as a result of the Covid-19 pandemic, we focused on improving the services across our e-banking channels in 2020. This resulted in a 40% growth in the number of customers on-boarded on the UnionMobile app compared to 2019. We introduced a digital account opening process via mobile to allow easy access to new and existing customers to open a current, savings or target savings account via the UnionMobile app without paperwork or having to visit a branch.

+40%

CUSTOMERS ON 2019

UNIONINFINITY AND UNIONLEGEND In May 2020, we relaunched our kids and teens proposition to help parents begin to save towards their kids’ future while also teaching the kids to imbibe a savings culture from a young age.

GRI 102-2; GRI 102-4

45

UnionInfinity is for children between ages 0 and 12 and UnionLegend for teenagers between the ages of 13 and 18. These accounts offer competitive interest rates and is also loaded with lifestyle benefits such as discounts at bookstores, game arcades, cinemas etc. and milestone rewards when the kids hit their savings targets

Union Bank of Nigeria

Our 2020 CSI Report

As the COVID-19 pandemic tested the resilience of millions of SMEs across the country, we realised the importance of non-financial support to ensure a robust recovery. We hosted a series of webinars to share insights on challenges, and the resources and partnerships that can help SMEs build resilience during and post-pandemic. The sessions covered topics on mitigating business risks, developing sales strategies as well as leveraging technology to upscale business.

As the Covid-19 pandemic tested the resilience of millions of SMEs across the country, we realised the importance of non-financial support to ensure a robust recovery.

OUR ECOSYSTEM


Bank in your own backyard! Why visit a branch when there’s a UnionDirect Agent close to you?

Click here to find an agent 46

orUnion dial *826*19# Our 2020 CSI Report Bank of Nigeria

Your Simpler, Smarter Bank


SECTION 5

CITIZENSHIP: COMMUNITY IMPACT

MILESTONES UPDATES

₦350 MILLION DONATED IN THE FIGHT AGAINST COVID-19

6

COMMUNITY BOREHOLES DUG

48 VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

THIS SECTION CONTAINS INTERACTIVE ELEMENTS VIDEO: GIVING BACK- THE GIFT OF WATER DOCUMENTARY 2020

47

Union Bank of Nigeria

Our 2020 CSI Report

39

NGOs SUPPORTED

TARGET REACHED

OUR RESPONSE TO THE CORONAVIRUS

PANDEMIC 49

EMPLOYEE VOLUNTEERING: THE GIFT

OF WATER

50

OUR SUPPORT FOR CHARITIES

51

TALENT DEVELOPMENT & SPECIAL

PROJECTS 53

OUR SUPPORT FOR ARTS

VIDEO: THE GIFT OF WATER

VIDEO: GIRLS CODING


COVID 19 RELIEF EFFORTS

SECTION 5

OUR RESPONSE TO THE CORONAVIRUS PANDEMIC The spread of the coronavirus disease shook economies and affected businesses and individuals striving to make ends meet on a daily basis, Our already fragile health systems experienced a greater hit. This new normal created was a reality for developing countries including not especially Nigeria. The healthcare system was in dire need of equipment upgrades to help combat the spread of the virus and to cater to the needs of infected citizens. As an immediate response to the spread of the coronavirus pandemic spread locally, we made an initial donation of ₦50 million ($130,000) into a $500,000 fund set up by 54gene, an African genomics research, services and development company working closely with the Nigeria Centre for Disease Control (NCDC) to fight COVID-19. This fund was set up to increase capacity in testing and training medical practitioners which is critical in fighting the pandemic. As part of the Private Sector Coalition Against COVID-19, we contributed ₦250 million into the fund set up by the coalition to raise ₦120 billion to support government efforts in fighting the outbreak in Nigeria. In addition, we made a further donation of ₦50 million to the Lagos State Covid-19: Emergency Food Response programme which was setup to support low income families who were directly impacted by the state-wide restrictions in place to limit the spread of the disease. As part of proactive efforts to ease banking worries at this time, we introduced a toll-free multilingual customer service line, which allowed customers reach our contact service representatives at no cost, as the country battled the coronavirus outbreak.

$130,000

₦250 MILLION

initial donation made to a $500,000 fund set up by 54gene

contributed into fund setup by Private Sector Coalition Against COVID-19

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

48

CITIZENSHIP: COMMUNITY IMPACT

Union Bank of Nigeria

Our 2020 CSI Report

350

UNIONCARES

EMERGENCY FOOD BOXES TO VULNERABLE COMMUNITIES

BATTLING FOOD INSECURITY As a result of the downturn in the economy due to the coronavirus pandemic, many communities in Nigeria are increasingly experiencing food insecurity. This is why we partnered with FoodClique to donate 350 emergency food boxes to vulnerable communities in Abeokuta, Ogun State. These food boxes, containing staplefood items designed to provide 30 meals per box, were distributed to seniors, widows and people with special needs in these communities.


SECTION 5

EMPLOYEE VOLUNTEERING

THE GIFT OF WATER We strive to be an engaged member of the communities in which we operate, particularly through employee volunteering. In 2020, approximately 3000 employees each donated a minumium of ₦1000 naira e through the #1000DifferenceChallenge for The Gift of Water project. Under this initiative, the Bank matched employee donations to enable us provide more people with access to potable water supply, improving their quality of life and enabling them maintain the proper hand washing routine advised by World Health Organisation (WHO) Covid-19 guidelines. Communal boreholes were established in Ubulu Uku in Delta State; Gidan Dagachi Kureken Sani in Kano State; Kpebi-Sarki in Abuja; Ohubo Village, Ama Nkanu Community in Enugu State; Sari Iganmu, Orile in Lagos State and Abujan Amare, Gashua in Yobe State. Through these interventions over 15,000 people from these underserved communities now have access to clean, potable water supply.

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

VIDEO: THE GIFT OF WATER

49

CITIZENSHIP: COMMUNITY IMPACT

Union Bank of Nigeria

Our 2020 CSI Report

In 2020, about 3000 employees each donated a minimum of ₦1000 naira through the #1000DifferenceChallenge for The Gift of Water project. Under this initiative, the Bank matched employee donations to enable us provide more people with access to potable water supply


SUPPORT FOR CHARITIES

SECTION 5

GRI 203-1

50

CITIZENSHIP: COMMUNITY IMPACT

CHARITABLE GIVING In 2020, we made charitable donations to 39 non-governmental organisations around the country. Our charitable giving supports causes that align with our core values such as education, women empowerment, good nutrition, and health and well-being of children.

Arrow of God Orphanage

Givefood.ng (Babban Gona - Give Food Ng)

SOS Children's Villages, Nigeria

Association of Northern Women Entrepreneurs

Goodwill Ambassadors of Nigeria

Special Olympics Nigeria

Atunda Olu School (For Physically Handicapped Children)

Home and Street Kids Welfare Initiative

Start Right Consulting

Lagos Food Bank Initiative

The Girls Pride Initiative

Care Organisation Public Enlightenment (COPE)

Mamamoni Empowerment Foundation

The Samaritans Project

Cerebral Palsy Foundation

Modupe Cole Memorial Child Care and Treatment Home

Cerebral Palsy Foundation

Child Lifeline Foundation

Pacelli School (For the Blind)

Universal Peace and Violence Amelioration Centre

Concerned Parents and Educators Network

PUSH Foundation

Wesley School 1 (For Deaf Children)

Down Syndrome Foundation Nigeria

Rector Cares Foundation

Wesley School 2 (For Deaf Children)

DreamCatchers Foundation

Rhema Care Integrated Development Centre

Women Center for Self-employment and Development (WOCSED)

FoodClique Support Initiative

FoodClique Support Initiative

Youngstars Development Initiative

Foundation for Rescue of Abandoned African Children

Slum2School

Youth for Change Initiative

Gift a Child Initiative

Smiley'z Mobile Kitchen Limited

Zinnok Initiative for Women and Children

Bethesda Child Support Agency

Union Bank of Nigeria

Our 2020 CSI Report


TALENT DEVELOPMENT AND SPECIAL PROJECTS

SECTION 5

MAMAMONI INNOVATION HUB As part of our drive to support women empowerment, we continued our partnership with Mamamoni Empowerment Foundation to train and empower women from low-income communities with sustainable livelihood skills. In 2020, over 150 young girls and women were trained in various vocational skills which include fashion designing, catering, arts and crafts as well as makeup.

GRI 306-2;

51

LEAP AFRICA SOCIAL INNOVATORS PROGRAMME

MAKEUP

As social and environmental issues evolve, it is more imperative now, than ever before, that individuals and organisations support technological and social innovation. Since 2013, Union Bank has partnered with LEAP Africa to empower and equip young social innovators and entrepreneurs with requisite skills and effective tools for building sustainable enterprises. Every year, the programme assists 20 social entrepreneurs to benefit from business advisory services and mentorship opportunities.

FASHION DESIGNING

>150

YOUNG GIRLS AND WOMEN ARTS AND CRAFTS

Union Bank of Nigeria

Our 2020 CSI Report

CITIZENSHIP: COMMUNITY IMPACT

WERE TRAINED IN VARIOUS VOCATIONAL SKILLS

CATERING

To wrap up the 2019/2020 programme, a virtual awards ceremony was organised, bringing together over 1,000 social entrepreneurs, public officials, business executives, amongst others. We awarded the sum of N1 million each to three outstanding fellows from the 2019/2020 cohort. 30 new fellows from across Africa were inducted into the programme for the 2020/2021 cohort.


TALENT DEVELOPMENT AND SPECIAL PROJECTS

SECTION 5

CARING ABOUT EDUCATION

PEARLS AFRICA GIRLS CODING SUMMER CAMP Since 2016, we have partnered with Pearls Africa Youth Foundation to execute its Girls Coding Summer Camp. In 2020, the Girls Coding Summer Camp impacted 50 girls by equipping them with digital skills through its virtual summer camp. The virtual summer camp which held over the course of two months, had lessons on coding, leadership and personal development.

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

CITIZENSHIP: COMMUNITY IMPACT

DONATION OF FURNITURE TO COMMUNITY PRIMARY SCHOOL, UMUAGA

VIDEO: GIRLS CODING

According to the World Bank, high-quality education infrastructure facilitates better instruction, improves student outcomes, and reduces dropout rates, among other benefits. Schools in low-income communities have little or no access to quality learning facilities that would support their learning process. This is why in 2020, we donated 80 units of 2 seater desks and chairs as well as 10 teachers’ tables and chairs to Community Primary School, Umuaga to improve quality of education at the school.

WE LEAD MENTORSHIP PROGRAMME (WLMP) BOOK CLUB According to UNICEF, one in every five of the world’s out-of-school children is in Nigeria. Due to the coronavirus pandemic, schools and educational facilities were shut down leading to a possible increase in the number of out-of-school children. We continued our partnership with Rural Development and Reformation Foundation (RUDERF) to impact youths in Igbodo Community, Delta State through the Education Without Borders initiative. The WLMP was launched in 2018 to foster personal development and learning among Igbodo youth outside curricular activities. This was reinvented to innovatively provide a safe learning environment for Igbodo youths from the comfort of their homes, while staying safe during the COVID -19 pandemic. Through this initiative, over 300 young people have access to quality education and educational materials.

52

Union Bank of Nigeria

Our 2020 CSI Report


SUPPORTING THE ARTS

SECTION 5

53

BEETA PLAYWRIGHT COMPETITION As a Bank committed to the empowerment and development of Nigeria’s young citizens, we continued our partnership with Beeta Universal Arts Foundation (BUAF)for the third edition of the Beeta Playwright Competition. Out of 342 entries, Achalugo Chioma’s Daughters of the East emerged winner and was rewarded with the grand prize of ₦1 million. Ronke Gbede’s Barristers of Fiditi and Temilolu Fosudo’s Milk, Honey and What Not emerged 1st and 2nd runners up respectively.

Union Bank of Nigeria

Our 2020 CSI Report

CITIZENSHIP: COMMUNITY IMPACT


SECTION 6

SUSTAINABILITY: TOWARDS A CLEANER FUTURE

MILESTONES UPDATES

103

111

GIRLS IMPACTED

THROUGH LEADERSHIP AND ENTREPRENEURSHIP COACHING

407

SOLAR POWERED BRANCHES

TARGET REACHED

SOLAR POWERED ATMS

GRI 305-5;

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

55

EMPOWERING WOMEN & GIRLS

60

ENVIRONMENTAL PROGRESS

61

OUR ENVIRONMENTAL SUSTAINABILITY

INITIATIVES 63

THIS SECTION CONTAINS INTERACTIVE ELEMENTS VIDEO: UNION BANK UNVEILS 'αLPHER' PRODUCT TO EMPOWER WOMEN

54

Union Bank of Nigeria

Our 2020 CSI Report

INDUSTRY COLLABORATIONS VIDEO: αLPHER UNVEILING

VIDEO: IWD 2020


EMPOWERING WOMEN AND GIRLS

SECTION 6

EMPOWERING WOMEN AND GIRLS Union Bank is deeply committed to the empowerment of women and girls across all sectors. We have continually shown our support to growth-oriented courses targeting gender inclusivity and women development. Through initiatives such as αlpher, the Girl Coding Summer camp with Pearls Africa and Leadership Camp with Junior Achievement Nigeria (JAN) , we have continually proven our dedication to protecting values of responsibility which are central to our organisation’s core principles.

2020 αLPHER EVENTS

We launched αlpher as an innovative and prominent community that empowers women across various backgrounds and at different phases of their individual pursuits. The αlpher hub has become a highly-personalised network, meeting the needs of women across several phases of their careers. We have enabled women-led businesses by including the αlpher network into our women empowerment endeavours as part of the fulfilment of our promise to be a socially-responsible institution. αlpher was unveiled at our 2019 International Women’s Day celebration and introduced as a full-fledged proposition in January 2020 to improve the banking experience of Nigerian women.

Through initiatives such as αlpher, the Girl Coding Summer camp with Pearls Africa and Leadership Camp with Junior Achievement Nigeria (JAN), we have continually proven our dedication to protecting values of responsibility which are central to our organisation’s core principles.

As part of the activities of our women's network, we unveiled the αlpher network with the notion to inspire women to efficiently chase and live their dreams. We also organised a commemorative event to celebrate our αlpher launch with the theme 'Take Your Best Shot'

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

GRI 102-7; GRI 102-8

55

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A CLEANER FUTURE

In keeping with the event theme – ‘Take Your Best Shot’, the program line up was designed to inspire women to rise above their challenges and live their dreams A major highlight of the evening was the segment titled “Taking my Best Shot”, which featured talks from five successful business and career women on how they took their best shot at realising their dreams. The speakers included Beatrice Hamza Bassey, Board Chair, Union Bank; Onyeche Tifase, Chief Executive Officer (CEO), Siemens Nigeria; Abisoye Ajayi-Akinfolarin, Founder, Pearls Africa Youth Foundation; Toyin Odulate, Founder, Olori Cosmetics and Bikiya Graham-Douglas, Founder, Beeta Universal Arts Foundation. In fulfilling one of the αlpher mandates, which is support for women's health, the Bank organised an αlpher breast cancer awareness program to provide the general public with Important information on early detection and prevention of breast cancer. We remain committed to enabling enterprise and empowering women, their businesses, careers and the quality of their lives in general.

VIDEO: αLPHER UNVEILING


EMPOWERING WOMEN AND GIRLS

SECTION 6

we unveiled the αlpher network with the notion to inspire women to efficiently chase and live their dreams

56

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A SUSTAINABLE FUTURE


EMPOWERING WOMEN AND GIRLS

SECTION 6

INTERNATIONAL WOMEN’S DAY: #EACHFOREQUAL The celebration of International Women's Day is of great importance to us at the Bank, and this year was even more special as we incorporated the global theme 'Each for Equal' into our long-standing commitment to women empowerment and gender equality. We held our annual IWD celebration on March 6, 2020 at our headquarters in Marina, Lagos to celebrate women, engage in conversations about gender equality and remind us of our individual roles in demanding for equality. We convened interactive discussions to identify key issues concerning women and determine the best ways to tackle them as an organisation. The global theme for 2020 was Each for Equal and a focal part of our celebration was the one-woman show, Naked, by the award-winning actor, Kemi ‘Lala’ Akindoju. Naked explores the highs, lows, achievements and failures which a young woman experiences as she navigates through life, love, career and finding her path. We also unveiled the αlpher Mentorship Programme to provide support and guidance to young women on their career or business journey. The annual IWD celebrations at the Bank, also coincide with the anniversary of our Women Empowerment Hub (Wehub), our internal women’s network established in 2016 as a platform to motivate, connect and provide support to our female employees.

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

VIDEO: IWD 2020

57

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A SUSTAINABLE FUTURE


EMPOWERING WOMEN AND GIRLS

SECTION 6

58

LEAD CAMP MASTERCLASS In the last six years, we have partnered with JA Nigeria to impact the lives of over 300 young girls through the annual Leadership, Empowerment, Achievement and Development (LEAD) Camp. In 2020, in spite of the restrictions created by the COVID-19 pandemic, we held the first virtual LEAD Camp with about 103 girls actively participating in the various sessions including leadership and development workshops with the Executive Director of JA Nigeria, Simi Nwogugu; empowerment sessions with leading women from various sectors, vision boarding, critical thinking and selfdevelopment lessons on important topics ranging from personal hygiene to sexual reproductive health. Over the years, young girls who participate in the LEAD Camp show an improvement in self-esteem as the camp encourages them to communicate better, explore new things, take healthy risks and become active members of their communities.

Union Bank of Nigeria

Our 2020 CSI Report

In 2020, in spite of the restrictions created by the Covid-19 pandemic, we held the first virtual LEAD Camp with about 103 girls actively participating in the various sessions

SUSTAINABILITY: TOWARDS A CLEANER FUTURE


EMPOWERING WOMEN AND GIRLS

Network with like minded αlphers.

• Get quick cashflow loans of up to = ��� �illion at a�ordable interest rates

• Sign up for free personal and professional trainings • Enjoy discounted health plans for you and your family

GRI 102-7; GRI 102-8

• Enjoy amazing lifestyle discounts from your favourite brands

Join a thriving community of women on alpherwoman.com

Our 2020 CSI Report Success for Women Union Bank of Nigeria 59Enabling


ENVIRONMENTAL PROGRESS

SECTION 6

SUSTAINABILITY: TOWARDS A CLEANER FUTURE

WORLD ENVIRONMENT DAY On June 5, 2020, we joined individuals and organisations around the world to commemorate World Environment Day. This day is celebrated to encourage awareness and environmental protection. As a responsible organisation, we are dedicated to encouraging awareness on the importance of environmental sustainability, through our action based initiatives. The theme for 2020 was Biodiversity — a call to action to combat the accelerating species loss and degradation of the natural world. We challenged our employees and customers to take action #ForNature to reverse the trends of biodiversity loss by reimagining our relationship with nature and acting to conserve nature. The Bank also remains steadfast in its devotion to environmental sustainability through its involvement in numerous progressive initiatives such as recycling and providing alternative power solutions to our branches, decrease in the rate of our business travels and providing support to the Nigerian Conservation Foundation.

As a responsible organisation, we are dedicated to encouraging awareness on the importance of environmental sustainability, through our action-based initiatives.

WORLD WATER DAY For us at Union Bank, water conservation campaigns are of great importance as we are aware of the risk which numerous communities face with regards to safe and accessible water. We have embarked on numerous projects to foster the creation of awareness on the responsibility of individuals and organisations to take active steps that combat the global water crisis. World Water Day celebrates the importance of freshwater and increases attention on the 2.2 billion people living without access to safe water. GRI 102-11; GRI 305-5

60

As a part of our environmental sustainability commitments, we join the rest of the world to commemorate this occasion yearly. World Water Day 2020 was themed Water and Climate Change and we used this opportunity to educate our employees and customers about the need for responsible water consumption to safeguard human security and maintain the health of the planet's ecosystems. We also provided awareness on the global water crisis and encouraged individual responsibility to water conservation amongst our employees, customers and stakeholders alike. As a part of our community impact programmes to commemorate World Water Day, We initiated The Gift of Water Project in which six community boreholes were dug in different communities and installed push-to-use taps in our facilities to aid water conservation.

Union Bank of Nigeria

Our 2020 CSI Report

We initiated The Gift of Water Project in which six community boreholes were dug in different communities


OUR SUSTAINABILITY INITIATIVES

SECTION 6

ALTERNATIVE POWER SOLUTIONS AND ENERGY EFFICIENCY In a bid to reduce environmental pollution through power consumption, we installed energy saving facilities in our elevators, motion-sensor escalators and lighting systems in our branches. We also implemented an increase in our solar powered branches from 99 in 2019 to 111 in 2020 and installed 407 solar-powered ATMs across our branches nationwide.

99 − 111

increase in our solar powered branches from

2019 − 2020

407

solar-powered ATMs across our branches nationwide

RECYCLING An important aspect of our environmental sustainability endeavours is the adoption of recycling across our branches. In 2020, we significantly reduced the amount of waste sent to landfill centres through recycling.

GRI 201-2; GRI 305-5; GRI 306-2

61

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A CLEANER FUTURE

ALTERNATIVE POWER SOLUTIONS At Union Bank, we exhibit a consistent devotion to environmental sustainability through responsible energy conservation and consumption. As part of our commitment to being an environmentally responsible bank, we have made strides to reduce diesel consumption and deploy alternative power solutions to our locations. To ensure sustainability, energy conservation in our locations remains a priority as they are all fitted with energy saving lights and elevators, as well as motion-sensor escalators and lighting systems. In a bid to reduce environmental pollution through power consumption, we installed energy saving facilities in our elevators, motion-sensor escalators and lighting systems in our branches. We also facilitated an increase in our solar powered branches from 99 in 2019 to 111 in 2020 and installed 407 solar-powered ATMs across our branches nationwide. We are aware of the belief that banks in Nigeria are usually viewed by sustainability practitioners as climate culprits with regards to carbon emission, because of large branch footprints and the requirement to power these buildings. As a Sustainability focused bank, we look to increase the number of branches that are powered solely by solar power in the first quarter of 2021. This is to ensure that we not only pay lip-service but also ‘walk the talk’ in ensuring that we become a truly environmentally sustainable institution.


OUR SUSTAINABILITY INITIATIVES

SECTION 6

RECYCLING

RESOURCE EFFICIENCY

An important aspect of our environmental sustainability endeavours is the adoption of recycling initiatives across our branches. In 2020, we significantly reduced the amount of waste sent to landfill centres through recycling. We strive to minimize the environmental impact of waste through responsible and environmentally friendly waste management and disposal. Since 2017, we have been partnering with local recycling companies to collect plastic, paper and metal waste from our branches and we have recycled over 110,000 kg of waste across these three areas. Our recycling network covers 87 branches and our head office across five states. Linking our aspiration to advance education in Nigeria with our recycling program, we worked with Chanja Datti, a waste recycling company in Abuja, to support 8 out-of-school children through school through the 'Bottles-For-Books' initiative.

In a bid to ensure decreased Co2 footprint and ensure climate consideration in our usage of resources, We continuously track air and road travel of our employees (excluding personal movements) to reduce Our Co2 footprints. We have also tracked our paper use while ensuring that we make use of recycled papers.

Linking our aspiration to advance education in Nigeria with our recycling program, we worked with Chanja Datti, a waste recycling company in Abuja, to support 8 out-of-school children through school through the 'Bottles-ForBooks' initiative.

At Union Bank, we believe charity begins at home and the burden of environmental sustainability equally rests on us all. To ensure our employees are committed to environmentally sustainable activities, we have implemented the Sustainability-in-Action learning experience which was kickstarted in 2018. This is aimed at educating our members of staff about the effects of human activities and current environmental challenges. Our sustainability courses are done on a continuous basis for all new hires.

INDUSTRY COLLABORATIONS FINANCIAL LITERACY AND PUBLIC ENLIGHTENMENT SUB-COMMITTEE In 2020, we continued in our role as chair and secretariat of the Financial Literacy and Public Enlightenment (FLPE) Sub-committee, a sub-committee of the Bankers’ Committee charged with deepening awareness on financial literacy and inclusion. In our role, we coordinated industry financial literacy and inclusion programs and collaborated with other financial services stakeholders to drive literacy and inclusion agenda.

In our role, we coordinated industry financial literacy and inclusion programs and collaborated with other financial services stakeholders to drive literacy and inclusion agenda.

MULTI-STAKEHOLDER PARTNERSHIPS We are dedicated to fostering alliances and partnerships at both institutional and sectoral levels while building international affiliations with global entities with shared sustainable development goals: such as the United Nations Global Compact (UNGC), Business Call to Action (BCtA), and the Nigerian Economic Summit Group (NESG). We also actively participate in various industry-wide initiatives and interventions such as – Steering Committee and Joint CSR Sub-committee on Nigerian Sustainable Banking Principles, and the Technical Committee and Working Group on Financial Inclusion.

GRI 102-13; GRI 306-2

62

CAPACITY BUILDING

SUSTAINABILITY: TOWARDS A CLEANER FUTURE

Union Bank of Nigeria

Our 2020 CSI Report

GRI 102-12; GRI 102-13


OVERVIEW OF OUR PARTNERSHIPS

SECTION 6

We are fully aware of the impact and importance of partnerships on our identity as a socially responsible institution. We therefore partner with credible organisations with similar goals to achieve our Citizenship Sustainability and Innovation purposes.

To strengthen our position and build organizational capacity in corporate citizenship, we partnered with other credible organizations – local and international – to forge memberships and alliances for sustainable development. They include:

OUR RECYCLING PARTNERS

GRI 102-13

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Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A CLEANER FUTURE


REPORTING

SECTION 6

Our yearly Citizenship, Sustainability and Innovation report is prepared in line with local and Global reporting standards including the Nigerian Sustainable Banking Principles (NSBP), The United Nations Sustainable Development Goals (UN-SDGs) and the Global Reporting Initiative (GRI).

NIGERIAN SUSTAINABLE BANKING PRINCIPLES (NSBP) Our sustainability strategy is developed in line with the nine Nigerian Sustainable Banking Principles (NSBPs) which were developed and adopted by the Bankers Committee in 2012. We are committed to adhering to and promoting these principles as we continue to operate responsibly in the Nigerian environment.

THE UNITED NATIONS GLOBAL COMPACT (UNGC) COMMUNICATION ON PROGRESS 2020 The United Nations Global Compact is a non-binding United Nations pact to encourage businesses worldwide to adopt sustainable and socially responsible policies, and to report on their implementation. As a Bank, our sustainability strategy is hinged upon these principles.

GLOBAL REPORTING INITIATIVE (GRI)

GRI 102-12

64

The Global Sustainability Reporting Standards (GRI) is the first and most widely adopted global standards for sustainability reporting. As a responsible financial institution, GRI standards ensure accountability and help us navigate risks as well as protect the social needs of the communities in which we operate. The GRI standards underpin the outlook of this report.

Union Bank of Nigeria

Our 2020 CSI Report

SUSTAINABILITY: TOWARDS A CLEANER FUTURE


SECTION 7

INNOVATION: THE 100+3 YEAR OLD START UP

MILESTONES UPDATES

140

NEW AND INNOVATIVE IDEAS IN THE IDEAS BANK

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

66

A DIGITAL UNION

66

DIGITAL TRANSFORMATION

67

M36: FREEDOM TO CHOOSE

67

STARTUP GUIDE

69 TEDxLAGOS THIS SECTION HIGHLIGHTS HOW WE ARE CONSTANTLY LEVERAGING ON TECHNOLOGY TO FURTHER DRIVE INNOVATION

65

Union Bank of Nigeria

Our 2020 CSI Report

TARGET REACHED


INNOVATION

SECTION 7

A DIGITAL UNION

DIGITAL TRANSFORMATION

Union Bank has a dream to become a digitalled institution. To achieve this, we have devoted our resources to constantly develop innovative solutions to our customers' and stakeholders' needs. We launched Digital Union as a way to drive digital awareness and embed a digital-first approach amongst employees. Our objective is to enhance employee productivity and profitability as we position for future growth. We also aim to enhance the banking experience of Nigerians by providing fresh and innovative services for our customers. In line with this, we rolled out campaigns such as:

As part of our commitment to further integrate technology into our business , digital transformation is at the core of our business practices. Here, our primary focus is to consistently enhance our core business processes in ways that ensure smarter service delivery, higher operational efficiency, and a digitally competent workforce for increased sales performance. Internally, one of our achievements from our digital transformation efforts was our ability to activate remote work ahead of the lockdown and for the rest of the year, we have had a mix of remote and onsite work.

DIGITAL FITNESS

For our clients, we have inched up our ability to serve our customers better by enabling more self-service functionalities to meet their expectations. Some of our activities include the following;

A bank-wide digital upskilling campaign to enhance employee adaptability to the “new normal” beginning with an organisation=wide benchmarking, leveraging PwC digital upskilling app.

Redesigned our customer journeys on our touch points e.g. UnionMobile for enhanced experience

DIGITAL ACADEMY We partnered with IBM on their Digital Nation Africa platform to launch our digital academy aimed at equipping our workforce with relevant digital skills and enhancing their productivity

GRI 102-7; GRI 102-8

We launched Digital Union as a way to drive digital awareness and embed a digital-first approach amongst employees

Implemented straight-through onboarding processes Digitised loans for salary earners RPA: To increase our efficiency play, the Bank expanded her bot deployment to enhance reconciliation and settlement processes especially for not-on-us transactions Third Party Integration: To harness the benefits of speedy integration with third parties, we have developed APIs and set up a test environment.

66

Union Bank of Nigeria

INNOVATION: THE 100+3 YEAR OLD START UP

Our 2020 CSI Report

One of our achievements from our digital transformation efforts was our ability to activate remote work ahead of the lockdown


INNOVATION

SECTION 7

THE JUMP! CHALLENGE

M36 – FREEDOM TO CHOOSE We are deeply committed to redefining financial services in the Nigerian banking system, therefore, we launched a new wealth management app “M36” for our customers.

FINTECH PARTNERSHIPS We understand the importance of credible partnerships to the success of any business. Partnerships remain critical to the execution of our strategy as they enable us to expand our service offerings to our esteemed clients. 2020 provided a better opportunity to increase our fintech partnership activities as we continued to engage key players in the fintech and wider technology community. Some of the solutions provided by our partners are relevant to our adaptability to the new normal.

Our employees are at the core of our innovative endeavours. We understand the importance of creativity in our workforce and we strive yearly to achieve this. The JUMP! Challenge was launched in August 2020 to drive innovation and creativity throughout the Bank, especially among our employees. Approximately 100 employees completed IBM’s Enterprise Design Thinking Practitioner course, and put their learning to practice during a design thinking workshop. Participants of the challenge collaborated virtually to complete the workshop in teams. The teams consisted of employees working from several different states and roles within the Bank. Over 140 ideas were contributed to the Bank’s Ideas Bank in April, with 10 ideas shortlisted to represent the JUMP! Challenge teams. The Challenge which ended with the 10 teams pitching their solutions to a bank-wide audience at Union Bank’s first virtual pitch-a-thon, presented a great opportunity for employees to contribute to the Bank’s reputation of being the ‘Simpler, Smarter Bank’. The 3 winning solutions, STRAP, SME Suite and Union Escrow have the potential of being implemented to align with the Bank’s priorities.

Our employees are at the core of our innovative endeavours. GRI 102-7; GRI 102-8

67

Union Bank of Nigeria

Our 2020 CSI Report

INNOVATION: THE 100+3 YEAR OLD START UP


INNOVATION

SECTION 7

INNOVATION: THE 100+3 YEAR OLD START UP

FINTECH PARTNERSHIPS

STARTUP GUIDE LAUNCH

We understand the importance of credible partnerships to the success of any business, partnerships remain critical to the execution of our strategy as it enables us to expand our service offerings to our esteemed clients. 2020 provided a better opportunity to increase our fintech partnership activities as we continued to engage key players in the fintech and wider technology community. Some of the solutions provided by our partners are relevant to our adaptability to the new normal.

Union Bank will continuously offer her support to growth -oriented innovations specifically in the fields of enterprise development and entrepreneurship. In 2020, we partnered with Startup Guide to launch the first volume of Startup Guide Lagos, a guidebook aimed at helping entrepreneurs navigate and connect with different startup scenes across the world. As the world of work changes, its mission is to guide, empower and inspire people to start their own business anywhere. Startup Guide Lagos highlights the startups and entrepreneurs in Nigeria that are aligning profit with purpose, and value the 2030 Sustainable Development agenda. Partnerships such as this, remain key to the execution of our innovation strategy and our mission to become industry leaders in the technology ecosystem. Leveraging Startup Guide’s reach in Europe, Asia, North America, Latin America and Africa provides us with the perfect opportunity to showcase the various initiatives the bank has undergone to further its efforts in impact innovation, to a global audience.

Partnerships such as this, remain key to the execution of our innovation strategy and our mission to become industry leaders in the technology ecosystem.

GRI 102-7; GRI 102-8

68

Union Bank of Nigeria

Our 2020 CSI Report


TEDxLAGOS

SECTION 7

TEDxLAGOS We have constantly been an enabler of strategic thought leadership and innovative conversations, continually showing our devotion to this. Yearly, we provide support to TEDx Lagos, an engaging platform that celebrates great ideas.. In 2020, due to the outbreak of the global pandemic, we co-sponsored the first virtual TEDxLagos gathering, Upside, in June 2020. The fully virtual event drew business leaders, social entrepreneurs, innovators and reformers for an inspiring day of talks. There were talks by top medical practitioner, Folakemi Ezenwanne, venture capitalist, Chika Nwobi, and Environmental and Climate Governance guru, Chukwumerije Okereke, as well as a musical performance by Di’Ja. A major highlight of the programme lineup was a workshop hosted by the Union Bank team, tagged “Rise: Innovating in Uncertainty”; which shone the spotlight on individuals and groups who are innovatively rising in the face of the challenges that the world battles today. Panelists and speakers at this workshop included Simi Nwogugu, Trustee of Project Ark and Executive Director, Junior Achievement of Nigeria; and two winners from the Union Rise Challenge – Katfwang Fwangkat, the CEO Yen Express, a telemedicine and mobile pharmacy platform and; Adams Bamigbose, Founder AGL Artistry, a social enterprise focused on converting waste into Art, Furniture and mobile hand washing devices.

GRI 102-7; GRI 102-8

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

69

Union Bank of Nigeria

Our 2020 CSI Report

INNOVATION: THE 100+3 YEAR OLD START UP


For all the oversized arguments you never them winfrom clothes they never For alllet the money grew into aunts and diverted Pay them back uncles with UnionLegend

Pay them back with UnionInfinity to pots of soup • Up to 1% interest on dollar savings

Pay them back with UnionInfinity

• Exciting milestone rewards to encourage consistent savings • Gifts on landmark birthdays • Discounted rates on school fees loans • Free Education Cover of up to = N 100,000

unionlegend

70

Union Bank of Nigeria

Our 2020 CSI Report

Your Simpler, Smarter Bank


SECTION 8

THE NEW NORMAL

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

THIS SECTION CONTAINS ACTIONS TAKEN IN RESPONSE TO THE COVID-19 PANDEMIC

71

Union Bank of Nigeria

Our 2020 CSI Report

72

OUR 2020 REALITY

73

OUR PLANS FOR 2021


OUR 2020 REALITY

SECTION 8

2020 indisputably ushered in unexpected changes and challenges as a result of the COVID-19 pandemic, but with these challenges came opportunities to explore technologydriven and smarter solutions to create social impact in ways that alleviate the effect of COVID-19 on both our employees, customers and stakeholders. While an increased emphasis on digital was already underway, the coronavirus pandemic expedited the process, setting the stage for a digitally-focused banking future and ushering in a digital revolution among our customers that will continue to linger after the pandemic is defeated. Over the course of the year, we achieved success in our incorporation of digital alternatives such as edu360 webinar series to ensure that the diverse communities we serve easily adjust to the new realities and navigate the new normal. Despite the limitations encountered, we continued our journey to creating meaning and effecting changes in the lives of our employees and the communities we serve, whilst keeping focus on our impact targets for the year. We consolidated strategic partnerships, greatly improved on our processes, provided innovative solutions to social, economic, and environmental challenges and renewed our commitment to be a leading CSI-focused bank.

GRI 102-7; GRI 102-8

We consolidated strategic partnerships, greatly improved on our processes, provided innovative solutions to social, economic, and environmental challenges and renewed our commitment to be a leading CSI-focused bank.

72

Union Bank of Nigeria

Our 2020 CSI Report

THE NEW NORMAL


SECTION 8

THE NEW NORMAL

OUR PLANS FOR 2021

Our People Enhancing employee productivity, profitability and adaptability to the new normal will remain a top priority. We will continue to equip our workforce with relevant digital skills that aligns them with our long-term goals as we position for future growth. When we empower our employees with these digital skills, they become better positioned to deliver smarter service, higher operational efficiency, fresh insights and solutions and superior customer experience.

Women We are committed to enabling enterprise and empowering women, their businesses and careers. Through αlpher, our women’s proposition, we will continue to support and empower our female customers through targeted initiatives, products and services. We will also continue to forge strategic partnerships that promote business, professional and personal growth of women.

We will continue to integrate sustainability into our core business through the prioritisation and incorporation of ESG considerations into our products designs, risk management processes and longterm strategies for the lasting benefit of our customers, employees and stakeholders.

Achieving a more sustainable, safer and prosperous planet for all humanity means that we will continuously adopt energy-efficient ways to minimise our environmental footprint and reduce wastage until all aspects of our business operations are fully covered. An increase in recycling targets for the year as well as sustainable partnerships will continue to encourage a culture of responsibility in our business activities.

Branding Propositioning

GRI 102-7; GRI 102-8

Partnerships We recognise the importance of partnerships to our growth, positioning for the future and overall success. In 2021, we will continue to leverage strategic partnerships for value creation, solution deployment, sustainable development and stronger brand positioning.

Union Bank of Nigeria

Our 2020 CSI Report

The COVID-19 pandemic has proven that digital innovation is a catalyst to service excellence and long-term sustainability. In 2021, we will continue to leverage digital innovation to deliver realvalue to both our customers and stakeholders. We will, through an increase in share of intelligent business, processes with robotics, artificial intelligence (AI), real time insights and intelligence, Application Programme Interface (API), etc, consistently enhance our core business processes in ways that ensure smarter service delivery and higher operational efficiency.

Sustainable Finance

Sustainability

73

Digital Union

We will continue to pioneer ground-breaking initiatives that enable success in our communities and offer more value to our customers so as to keep growing our brand affinity. By leveraging digital innovation for improved operational efficiency, and online customer management, we will further create strong, value-adding relationships with our stakeholders, customers and communities in which we operate


SECTION 8

APPENDIX

VISIT OUR CSI MICROSITE FOR A DETAILED OVERVIEW OF CSI ACTIVITIES IN 2020.

THIS SECTION HIGHLIGHTS THE INDEPENDENT ASSURANCE STATEMENT

74

Union Bank of Nigeria

Our 2020 CSI Report

75

DELOITTE ASSURANCE STATEMENT

78

GRI DISCLOSURE INDEX

79

NSBP DISCLOSURE INDEX

82 ABBREVIATIONS 83

CONTACT INFORMATION

83

CREDITS


ASSURANCE LETTER

SECTION 9

Independent Assurance Statement Limited Assurance Report to the Directors of Union Bank of Nigeria Plc. Scope of Assurance Conducted Deloitte was engaged by the Board of Directors of Union Bank of Nigeria Plc (“the Company”) to perform an independent limited assurance in relation to Selected Sustainability Assertions contained in the Company’s Citizenship, Sustainability and Innovation (CSI) Report (the “Report”) for the year ending 31 December, 2020. The procedures selected depended on our judgment, including the assessment of the risk of material misstatement of the Selected Sustainability Assertions, whether due to fraud or error. In making these risk assessments, we considered internal control relevant to the Company’s preparation of the “Selected Sustainability Assertions” in order to design procedures that are appropriate in the circumstances.

GRI 102-56

We believe that the evidence we have obtained is sufficient and appropriate to provide a basis for our conclusion. Based on the results of our limited assurance procedures, nothing has come to our attention that causes us to believe that the Selected Sustainability Assertions for the year ended 31 December 2020 is not fairly stated, accurate, and complete and has not been prepared, in all material respects, in accordance with the Reporting Criteria. This conclusion relates only to the Selected Information.

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Union Bank of Nigeria

Our 2020 CSI Report

APPENDIX

Selected Sustainability Assertions The scope of our engagement was to provide limited assurance based on our evaluation of the following Selected Sustainability Assertions contained in the Report: Environment: The deployment of alternative power solutions to more branch locations commenced in 2019 with 111 branches and 407 ATMs (346 onsite and 61 offsite) ATMs powered by solar energy in 2020. Girl and Women Empowerment: In 2020, 47,000 women empowered through loans. Employee Wellbeing: In 2020, we extended UBEAP, our free and confidential counselling service for employees, to their family members also in need of support. The program provided the much-needed support to employees struggling with life, work and health related challenges. Education: Edu360 Degrees of Impact: Reached over 20,000 individuals through various education initiatives.

Limitations This is a limited assurance engagement, hence, is less in scope than a reasonable assurance engagement. Consequently, the level of assurance obtained in a limited assurance engagement is substantially lower than the assurance obtained in a reasonable assurance engagement and therefore, we do not therefore express a reasonable assurance conclusion. We have not performed any work on data reported for the reporting periods, nor have we performed work in respect of future projections and targets. We have not conducted any work outside of the agreed scope and therefore restrict our opinion to the Selected Sustainability Assertions as contained herein.


ASSURANCE LETTER

SECTION 9

Independence, Competence and Quality Control Deloitte is highly committed to maintaining a comprehensive quality control system including established policies and procedures regarding compliance with ethical requirements, professional standards and applicable legal and regulatory requirements. To conduct this assurance effectively, we deployed a multi-disciplinary team consisting of environmental, social, governance, economic, and assurance specialists with extensive experience in sustainability reporting and assurance, to obtain appropriate and sufficient evidences with the aim of minimising the risk of material misstatements of Selected Sustainability Assertions in the report. We have complied with International Standard on Assurance Engagements (ISAE) 3000 issued by the International Auditing and Assurance Standards Board, which includes comprehensive independence and other requirements founded on fundamental principles of integrity, objectivity, and professional competence and due care, confidentiality and professional behavior.

GRI 102-56

Our assurance team of sustainability reporting and assurance professionals performed the engagement in accordance with Deloitte’s independence policies, which cover all of the requirements of the International Federation of Accountants (IFAC) Code of Ethics. We obtained all vital statements, evidences and explanations that we considered necessary to provide us with sufficient and concrete information on which to conclude in respect of the Selected Sustainability Assertions. With the exception of this Assurance, we have provided no other services relating to the Company’s Report throughout the period under review.

76

Union Bank of Nigeria

Our 2020 CSI Report

APPENDIX

RESPONSIBILITIES OF MANAGEMENT OF UNION BANK OF NIGERIA AND DELOITTE Responsibility of Union Bank of Nigeria The Directors are responsible for: - Content of the Report - Selecting, preparing and presenting the Selected Sustainability Assertions in accordance with the Global Reporting Initiative (GRI) Standards, the Nigerian Sustainable Banking Principles (NSBPs), the Sustainable Development Goals (SDGs) - Instituting adequate internal controls that considers necessary to maintain the integrity of the report that is devoid of material misstatements, whether due to fraud, unintentional errors or other events. The Directors are also responsible for Identifying its stakeholders, determining and prioritising material topics based on assessment of key issues that are material to its sustainability goals as well as defining its sustainability performance targets. Responsibility of Deloitte Deloitte’s responsibility is to independently express conclusions, based on our limited assurance procedures, on the reliability of management’s assertions on the selected sustainability information in the table below. This report, including our conclusion, is prepared solely for the Board of Directors of Union Bank of Nigeria, to assess the accuracy and reliability of the selected sustainability information contained in the Company’s sustainability report. We permit disclosure of this report for the year ended 31 December 2020, to enable the Directors to demonstrate they have discharged their governance as well as respond to their responsibilities by obtaining an independent assurance report in connection with the selected sustainability information. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Directors as a body and the Company for our work or this report except where terms are expressly agreed and with our prior consent in writing.


ASSURANCE LETTER

SECTION 9

Basis of our Conclusion The International Standard on Assurance Engagements 3000 on which our assurance is based requires that we comply with ethical requirements and that we plan and perform the assurance engagement to obtain limited assurance on the selected sustainability information to determine if the information is free from material misstatements. We obtained all vital statements, evidences and explanations that we considered necessary in order to provide us with sufficient and concrete information on which to conclude in respect of the selected sustainability information.

APPENDIX

Within our scope of work, we conducted amongst others the following procedures to arrive at our conclusion: - Discussions with the Company’s staff primarily responsible for matters on sustainability - Virtual interviews with data owners - Sighting of pictures, data sheets and other evidences from primary data owners - Review of reports, social media pages and supporting documents for relevant sustainability initiatives conducted by the Company in the reporting period - Close examination of the CSI report in relation to the findings from this sustainability assurance exercise and making recommendations - Considerations of the disclosure and presentation of the Selected Sustainability Assertions.

21 April 2020 Bernard Orji Partner, Sustainability Deloitte & Touche GRI 102-56

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Union Bank of Nigeria

Our 2020 CSI Report


GRI INDEX

SECTION 9

ORGANISATIONAL PROFILE 102-1 102-2 102-3 102-4 102-5 102-6 102-7 102-8 102-9 102-11 102-12 102-13

NAME OF ORGANISATION [ PAGE 1 ] ACTIVITIES, BRANDS, PRODUCTS, AND SERVICES [ PAGE 2, 3, 44 & 45 ] LOCATION OF HEADQUARTERS [ PAGE 3 ] LOCATION OF OPERATIONS [ PAGE 38, 44 & 45 ] OWNERSHIP AND LEGAL FORM MARKETS SERVED [ PAGE 3 ] SCALE OF THE ORGANISATION [ PAGE 14, 18, 19, 20, 32, 36, 40, 41, 55, 59, 66, 67, 68, 69, 72 & 73 ] INFORMATION ON EMPLOYEES AND OTHER WORKERS [ PAGE 14, 18, 19, 20, 37, 40, 41, 55, 59, 66, 67, 68, 69, 72 & 73 ] SUPPLY CHAIN PRECAUTIONARY PRINCIPLE OR APPROACH [ PAGE 60 & 79 ] EXTERNAL INITIATIVES [ PAGE 62, 64 & 80 ] MEMBERSHIP OF ASSOCIATION [ PAGE 62, 63 & 80 ]

STRATEGY AND ANALYSIS

102-14 STATEMENT FROM SENIOR DECISION MAKER [ PAGE 6, 7 & 8 ]

STAKEHOLDER ENGAGEMENT

102-40 LIST OF STAKEHOLDER GROUPS [ PAGE 21 & 29 ] 102-41 COLLECTIVE BARGAINING AGREEMENTS 102-42 IDENTIFYING AND SELECTING STAKEHOLDERS [ PAGE 28 ] 102-43 APPROACH TO STAKEHOLDER ENGAGEMENT [ PAGE 21 & 29 ] 102-44 KEY TOPICS AND CONCERNS RAISED [ PAGE 28 ]

GRI 102-55

78

Union Bank of Nigeria

Our 2020 CSI Report

REPORT PROFILE

102-46 DEFINING REPORT CONTENT AND TOPIC BOUNDARIES [ PAGE 16-17 ] 102-47 LIST OF MATERIAL TOPICS [ PAGE 30 ] 102-50 REPORTING PERIOD [ PAGE 2 ] 102-51 DATE OF MOST RECENT REPORT 102-52 REPORTING CYCLE [ PAGE 16-17 ] 102-53 CONTACT POINT FOR QUESTIONS REGARDING THE REPORT [ PAGE 83 ] 102-54 CLAIMS OF REPORTING IN ACCORDANCE WITH THE GRI STANDARDS [ PAGE 2 ] 102-55 GRI CONTENT INDEX [ PAGE 78 ] 102-56 EXTERNAL ASSURANCE [ PAGE 75 ]

ECONOMIC 201-1 201-2 203-1 205

DIRECTLY ECONOMIC VALUE GENERATED AND DISTRIBUTED [ PAGE 32 ] FINANCIAL IMPLICATIONS AND OTHER RISKS AND OPPORTUNITIES DUE TO CLIMATE CHANGE [ PAGE 61 ] INFRASTRUCTURE INVESTMENTS AND SERVICES SUPPORTED [ PAGE 34, 35, 39 & 50 ] ANTICORRUPTION - ALL CONTENT NOT REPORTED IN LINE GRI STANDARDS

ENVIRONMENT

102-18 GOVERNANCE STRUCTURE

303-3 305-5 306-2

ETHICS AND INTEGRITY

SOCIAL STANDARDS

GOVERNANCE

102-16 VALUE, PRINCIPLES, STANDARDS, AND BEHAVIOUR [ PAGE 22, 23, 27 ] 102-17 MECHANISM FOR ADVICE AND CONCERNS ABOUT ETHICS

MANAGEMENT APPROACH 103-1 103-2 103-3

EXPLANATION OF MATERIAL TOPIC AND ITS BOUNDARY [ PAGE 24, 25, 28 & 30 ] THE MANAGEMENT APPROACH AND ITS COMPONENT [ PAGE 16-17 ] EVALUATION OF MANAGEMENT APPROACH [ PAGE 79 ]

APPENDIX

412-1 417-1 403-3 403-6 404-2 405-1

WATER CONSUMPTION [ PAGE 26 & 31 ] REDUCTION IN GREENHOUSE GAS EMISSIONS [ PAGE 26, 34, 54, 60 & 61 ] WASTE BY TYPE AND DISPOSAL METHOD [ PAGE 26, 34, 35, 51, 61 & 62 ]

HUMAN RIGHTS [ PAGE 22, 23 & 27 ] PRODUCT AND SERVICE INFORMATION LABELLING [ N/A ] OCCUPATIONAL HEALTH SERVICES [ PAGE 37 & 38 ] PROMOTION OF WORKER HEALTH [ PAGE 37-38 ] PROGRAMS FOR UPGRADING EMPLOYEE SKILLS AND TRANSITION ASSISTANCE PROGRAMS [ PAGE 39 ] DIVERSITY OF GOVERNANCE BODY AND EMPLOYEES


NSBP DISCLOSURE INDEX

SECTION 9

PRINCIPLE 1 OUR BUSINESS ACTIVITIES

100%

We make use of robust risk management framework which applies to all financial products and services

We build on clearly defined environmental and social processes and procedures guided by our E& S policy

WOMEN’S ECONOMIC EMPOWERMENT

40%

female employees

PRINCIPLE 2 OUR BUSINESS OPERATIONS

111

Solar powered branches

407

We have motion-sensor lighting and escalators

PRINCIPLE 3 HUMAN RIGHTS

We have a company-wide human rights policy

118

branches are friendly to physically challenged individuals

40

employees utilised the grievance mechanism system

79

PRINCIPLE 4

of loans are screened for E&S risks

Solar powered ATMs

GRI 102-11; GRI 103-3

APPENDIX

Union Bank of Nigeria

Our 2020 CSI Report

Our Bank locations nationwide adhere to the NCDC Covid-19 guidelines.

We have energy efficient equipment, light bulbs and air-conditioning systems at branches

87

Recycling locations

3

physically challenged employees

13,284

retired employees granted access to free healthcare

₦50 million

was donated to the Lagos State Covid-19: Emergency Food Response programme.

25%

of management trainees were female in 2020

11%

of total retail loan portfolio was on lending to women

25%

women in management positions

32%

of total capacity building expenditure was spent on female employees

21%

females on board of directors

>300

and girls received vocational and leadership training through partnerships with women focused organisations


NSBP DISCLOSURE INDEX

SECTION 9

PRINCIPLE 5 FINANCIAL INCLUSION

We launched our kids and teens proposition, UnionInfinity and UnionLegend to drive account opening for children between the ages of 0-18.

118

branches are easily accessed by physically challenged individuals

16,322

Provided a broad range of high- quality product relevant to unbanked and under-banked individuals

Direct coordination of industry financial literacy and inclusion programs and collaborated with other financial services stakeholders to drive literacy and inclusion agenda.

agent banks nationwide (a 420% growth from 3,136 agents in 2019)

ENVIRONMENTAL AND SOCIAL GOVERNANCE

12

departments work together to ensure we meet our goals and targets

GRI 102-12; GRI 102-13

PRINCIPLE 7 CAPACITY BUILDING

1

sustainability training deployed for all employees

We organised webinars inviting various subject matter experts to share insights on a variety of topics including savings and investment, health and wellness, entrepreneurship and education

PRINCIPLE 6 We have Board-level oversight on our E&S activities and plans

APPENDIX

In 2020, we conducted internal and external sustainability audits.

We created mentorship relationships through our capacity building programs Union Leadership Initiative and Management Trainee Program

20 We are dedicated to ensuring that we have transparent governance practices in place.

social entrepreneurs impacted through the Social Innovators Programme and Awards.

11,000

students, teachers, parents and educators reached through our edu360 activities

8

out of school children supported through our Bottles for Books initiative.

80

Union Bank of Nigeria

Our 2020 CSI Report


NSBP DISCLOSURE INDEX

SECTION 9

81

PRINCIPLE 8 COLLABORATIVE PARTNERSHIPS

APPENDIX

PRINCIPLE 9 United Nations Global Compact (UNGC)

Business Call to Action (BCtA)

Bankers’ Committee Sub-Committees on Financial Literacy and Public Enlightenment

Steering Committee on Nigerian Sustainability Banking Principles

REPORTING

Bi-annual reporting on NSBP progress to the CBN 2020 Annual report

Nigerian Economic Summit Group (NESG)

Union Bank of Nigeria

Our 2020 CSI Report

Technical and Steering Committee on National Financial Inclusion Strategy

Publication of the fourth edition of our Citizenship, Sustainability and Innovation (CSI) Report


ABBREVIATIONS

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82

ATM BCtA CBN CIBN CSI CSR E & S ESMS ESG EVP FL FLMP FMCG JAN JCI LA LED LEAD NESG NSBP PwC SDGs SIPA SMEs UBEAP UNGC WSD

Automated Teller Machine United Nations Business Call to Action Central Bank of Nigeria Chartered Institute of Bankers of Nigeria Citizenship, Sustainability and Innovation Corporate Social Responsibility Environmental and Social Environmental and Social Risk Management System Environmental Social and Governance Employee Value Proposition Financial Literacy (FL) Day Financial Literacy Mentoring Programme Fast Moving Consumer Goods Junior Achievement Nigeria Junior Chamber International Leadership Academy Light-Emitting Diode Leadership Empowerment Achievement and Development Nigerian Economic Summit Group Nigerian Sustainability Banking Principles PricewaterhouseCoopers Sustainable Development Goals Social Innovators Programme and Awards Small and Medium Enterprises Union Bank Employee Assistance Programme United Nations Global Compact World Savings Day

Union Bank of Nigeria

Our 2020 CSI Report

APPENDIX


RESPONSIBILITY FOR THE REPORT

SECTION 9

Our reporting team is responsible for the preparation of this CSI report, which is guided by the principles and standard disclosures of our internally developed guidelines. This responsibility includes the selection and application of appropriate methods for sustainability reporting as well as making assumptions and estimates for individual qualitative sustainability disclosures, which are reasonable under peculiar circumstances. Furthermore, this includes designing, implementing and maintaining systems and processes for promoting a culture of accountability and prompt preparation of reports in a way that is free of – intended or unintended – material misstatements.

CREDITS CONTACT US Head Office: Stallion Plaza, 36, Marina. P.M.B. 2027 Lagos, Nigeria

EMAIL csi@unionbankng.com

WEBSITE http://www.unionbankng.com/about/csi/

EDITORIAL TEAM Ogochukwu Ekezie-Ekaidem Kemi Ogunleye Omolade Banjoko Abiola Biya

EDITORIAL SUPPORT Yemisi Owonubi Nkechinyere Ogueri-Onyeukwu A’Lime Media

CONTRIBUTORS Daniel Asare Hikmat Akinlade Ifeoluwa Adeola-Dada Olufemi Adetunji Ifeoluwa Oyinlola Victoria Paul Deborah Ojengbede

GRI 102-53

DESIGN AND TYPESETTING Indigo Arya

83

APPENDIX

Union Bank of Nigeria

Our 2020 CSI Report

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