Page 1

de Havilland Campus

Hatfield College Lane Campus

Handbook 2017/18


3 Ways to Get Online

1.

1. Login to a University Computer

2. Get on the Wireless Network To auto connect to Wifi on campus: • connect to UHWifi • open your browser and follow the “login automatically with eduroam” instructions (add @herts.ac.uk after your username) Or to login every time: • connect to UHWifi • select student or staff and log in with your username (e.g. ab17cde) and password 3. Plug your laptop into a University datapoint using your own network cable • Open your web browser to get the login screen • Select the student tab and enter your username and password

Library and Computing Services

Help and Support

7

days

Online https://helpdesk.herts.ac.uk/login Email helpdesk@herts.ac.uk Tel 01707 284678 (or pick up the phone at an on-campus Information Point)

Library and Computing Services


WELCOME

Welcome to the University of Hertfordshire It gives me great pleasure to welcome you as you start your journey here at the University of Hertfordshire. The Herts Handbook provides an introductory guide to the University at this exciting time. Our aim is to provide information to support you through your time at the University, from becoming a student right through to graduation. You can find maps of the College Lane and de Havilland Campuses, as well as the local area of Hatfield, to help you familiarise yourself with your surroundings. If you haven’t downloaded it already, the Herts Mobile app is designed to help you find your way from A to B on campus with the interactive wayfinding function. If you can’t find the answers to your questions in this handbook you can Ask Herts through the Herts Mobile app, through any of the PCs around campus or at https://ask.herts.ac.uk. You can also contact the Student Centre Info Service by email to ask@herts.ac.uk, on Twitter @UniofHerts, by phone on 01707 284800 or by visiting them in the Student Centre in the Hutton Hub. Finally, if you have any ideas about how we could improve this Handbook for next year, do let us know using any of the above contact details. I wish you the greatest success in your studies with the University of Hertfordshire and hope that you enjoy everything our community has to offer. Go Herts! Quintin McKellar Vice-Chancellor

3


Contents

Term dates 7 Student Charter 8 Your campus and local area 9 College Lane map 10 de Havilland map 12 Car parking, transport and travel 15 UNO Bus 16 Hatfield and the local area 17 Hatfield map 20 Reception 22 Lost property 22 Environment and sustainability 23 Biodiversity walk 24 Staying safe on campus 26 Personal safety 27 Drugs and alcohol 28 Health and safety 28 Action in emergency 29 Security services 30 Accommodation 34 On-campus accommodation helpdesks 35 Housing services 36 Residential allocations 37 Sending and receiving post 38 Residential parking 39 Off-campus support 40 Council tax 41

Your studies 42 School administration offices 43 Doctoral College 45 StudYNet 46 Student Record 46 Record your attendance 48 Considering leaving University 49 Elective modules 51 Exams 52 Grade Point Average (GPA) 53

4


Students’ Union Student feedback and representation Register to vote

54 59 61

Sport Hertfordshire Sports Village Athletic Union Active Students

62 63 64 65

Services for students 66 Library and Computing Services 67 Your University login 67 Keep updated 67 Computing and software 68 Learning Resources Centres (LRCs) 69 Online library 70 Printing on campus 70 Student Centre 72 Ask Herts 73 Student Centre Info Service 74 Student Finance 75 International Student Support (ISS) 76 Tier 4 Compliance 76 Social programme for International students 78 Careers and Employment 78 Placements 80 Study Abroad 81 Support for students 83 Safeguarding students 84 Your health and wellbeing 85 Counselling 85 Disability 85 Mental health 86 Healthy students 86 Medical Centre 88 Campus Pharmacy 89 Childcare 90 Carers 92 Care leavers 93 Chaplaincy and The Key 93

5


Contents

Equality and diversity Bullying and harassment Sexual orientation Students who have gender reassigned or are transitioning Religious and other beliefs

95 97 98 99 99

Graduation and beyond 101 Certificates 102 Degree classification 102 Awards ceremonies 103 Graduate attributes 104 Alumni association 105 Rules and regulations 106 University Policies and Regulations (UPRs) 107 Student code of conduct 107 Plagiarism and collusion 109 Serious adverse circumstances 111 Examination boards 114 Appeals, complaints and disciplinary procedures 116 IT regulations 118 Data protection 119

Accessing this Handbook in an Alternative Format The Herts Handbook is available both in printed copy and electronically. If you require the information contained in this document in an alternative format, please contact the Student Centre on:

Tel: 01707 284800 Email: ask@herts.ac.uk

6


TERM DATES

The latest term and semester dates are available on the University of Hertfordshire’s website, including University and Public Holidays.

Semester Dates The University’s academic year is made up of three Semesters. The majority of undergraduate courses are taught in Semester A and Semester B, so for most undergraduates the first day of term is Monday 25 September 2017 and the last day is Friday 18 May 2018 (the exam resit period is within Semester C). Postgraduate courses and specific undergraduate courses use Semester C. Some other courses may have different start and/or end dates – if this is the case we will contact you to let you know. Semester A Monday 25 September 2017 – Friday 12 January 2018 (16 weeks, including exam period and two-week Christmas vacation) There will be exams on Saturday 13 January 2018 for certain students. Semester B Monday 15 January 2018 – Friday 18 May 2018 (18 weeks, including exam period and two-week Easter vacation) There may be exams on Saturday 5 May 2018 and Saturday 12 May 2018 for certain students. There will be exams from Tuesday 19 June 2018 – Friday 29 June 2018 for referred/deferred assessments from Semesters A and B. Semester C Monday 21 May 2018 – Friday 21 September 2018 (18 weeks, including exams and vacation determined by programme) There will be exams from Monday 3 September 2018 – Friday 7 September 2018 for approved programme-specific referred/deferred assessments and Semester C assessments. The provisional start of Semester A in 2018/19 is Monday 24 September 2018. Please note that, while every attempt is made to verify the accuracy of the dates at the time of publication, the University reserves the right to make any adjustments/amendments whatsoever to the dates.

7


Student Charter

Professor Quintin McKellar

Shelby Loasby

Vice-Chancellor, University of Hertfordshire

President, Hertfordshire Students’ Union

We give our full support to the Student Charter, it is designed to guide you through your time at the University to ensure you make the most of your experience. Both the University and Hertfordshire Students’ Union are dedicated to transforming lives.

Your University’s commitment to you

Your Students’ Union’s commitment to you

• Provide excellent educational opportunities and do everything we can to make you highly employable while developing a lifelong passion for learning • Ensure the health safety and wellbeing of yourself and that of others within our Community • Provide you with an intellectually stimulating environment supporting your academic, professional and personal development • To provide a friendly and supportive environment to allow you to succeed • Work in partnership with students, student representatives and the Students’ Union, to enable you to contribute to the improvement of university life • Be entrepreneurial, innovative and creative in our outlook, and open to doing things differently

• Provide relevant and student focused activities enabling you to have the best possible experience • Strive to provide as part of the UH community relevant services and opportunities that allow you to reach your potential. • Actively seek your views to represent you and support student-led change on campus, locally and nationally • Provide you with opportunities that are fun, safe, diverse and challenging both on and off campus • Be responsible and ensure that, as a charity, every penny we earn goes directly back into services that benefit you • Enable you to get involved within the local community, with voluntary and charitable work • Provide an independent voice for all students

Your commitment to us

Shared commitments

• Participate fully in your studies and university experience, so you become the best that you can be • Ensure the health safety and wellbeing of yourself and that of others within our Community • Make full use of facilities, resources and support on offer at the University, asking for help when you need it • Positively represent yourself, the people you work with and the places in which you live and study • Engage proactively with your student representatives, supporting them to make your voice heard • Make the most of opportunities to feed back about your student experience

• Behave professionally, with courtesy and integrity • Respect each other, working collaboratively and in partnership • Work together to develop our University, through ongoing dialogue and feedback • Value our collective identity and our individual diversity • Make a personal contribution to our communities within and beyond the University • To be aspirational and celebrate our successes


Your Campus and Local Area

9


Angerland Park & Ride

www.unobus.info

BuildingBuilding No. No.

Building

Newton Court Services Document

utton Building

Lindop Building

Spalding CourtStaff D Elehouse

36

TelfordFilm, Court Music & Media Building

40

6

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35

23

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16

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11

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8

3

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11

19

21

Health Research Building

23

24

Science Building

33

ay yde W Maclean RoehCourt Newton Court

de Havilland Campus

SpaldingBusiness Court School Hertfordshire

Stop 5

and Political Science

20

School of Health and Social Work

3

21

Student Accommodation Student Accommodation

College Lane Campus

Building No.

School of Computer Science

11

Main Building D & LB150 Corridor / C250 Transept Accommodation

Building No.

School of Creative Arts Bellingham Court

1

Art & Design Building

Maclean Court Film Music & Media Building

6

Todd / Lindop / Mercer Newton CourtBuilding

3

4

5

D & LB150 Corridor / C250 Transept

2

Cash Point & Media Building Film Music

35

Todd / Lindop / Mercer Building Gradient

39

Internal SchoolRoute of Engineering and Technology

Health Research Building

23

School of Life and Medical Sciences Wright Building

21

Hillside House

24

Science Building

33

School of Physics, Astronomy and Mathematics Main Building / C100 transept & E rooms

1

Art & Design Building

Main Building / D & B400 Corridor Library

19 32 6 3

4

5

11

32

Lift School of Health and Social Work Wright Building Medical Centre & Pharmacy

21

16

Health Research Building

Nursery 17 School of Life and Medical Sciences Reception 11 Wright Building

Restaurant

Hillside House

11

Shop Science Building

23

21 18 19 24 19 33

Stairs School of Physics, Astronomy and Mathematics

de Havilland Campus

Location

Hertfordshire Business School

de Havilland

School of Education

de Havilland

School of Humanities

de Havilland

de Havilland Campus

Location

School of Law, Criminology and Political Science

de Havilland

Hertfordshire Business School

de Havilland

10

17

Reception

11 Hertfordshire

Ind Restaurant College Lane Campus ells

18 19Building No.

The Forum

Student Residenti

Entrance

Student I

11 33

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1

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6

Todd / Lindop / Mercer Building

3

4

5

11

Wright Building

21

Health Research Building

23

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Wright Building

21

Hillside House

24

Science Building

33

7 School Physics, Astronomy 8 Facilities &of Services Document Services

and Mathematics Accessible Parking

Staff H

11

Bicycle Rack de Havilland Campus

Bus Stop

Hertfordshire Business School Cafe School of Education

Innovatio Centre 9

Building No.

Post Room & Goods

Boiler House

Main Building / C100 transept & E Inwards rooms

11 15

Bank

23 32 33

40

21

16

Nursery

Facilities & Services

111115 19

11

Schofield Court

Medical Centre & Pharmacy

Staff G

Building No.

School of Creative Arts Car Park

Wright Building

32

School of Health and Social Work

15

36

SchoolThe of Health Oval and Social Work

Broad Way Hig hD ells

Main Building / D & B400 Corridor

Building No.

Court and Technology SchoolSpalding of Engineering Main Building / DCourt & B400 Corridor Telford

Library

School of Life and Medical Sciences

College Lane Campus Bicycle Rack

Main Building Cafe

38

Fer nD ells

de Havilland

Bank

37

Bus only

Internal Route

School of Engineering and Technology

de Havilland 39

Accessible Parking

Bus Stop of Computer Science School

Gradient

ArtC& Design Building

www.unobus.info

34

39

19 32

School of Creative Arts

Hertford de Havilland 35

Schools

33 35

D & LB150 Corridor / C250 Transept

towards

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11 15 40 19

www.unobus.info

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Facilities & Services Facilities & Services

Car Park Student Schofield Court M

37

de Havilland

19

2

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34

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38

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38

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37

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Shuttle

15 Shuttle

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25

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27

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16

Stop 3

11

Stop 4

FacilitiesAccommodation & Services

Building No.

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14

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5

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17

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15min

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21

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Stop 6 towards

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11


Building No. Building No. Building No.

6 8 9 2 4

6 Building No. 6 1 6 3 5 7

Schools

Accommodation

Building No.

Aldenham Hall

22

Ashwell Hall

23 Building No. 15

University Building Names de Havilland Campus de Havilland Campus

Building No. Building No. Building No.

N BlockBusiness School Hertfordshire Hertfordshire Business School Building SchoolMacLaurin of Education School of Education SchoolRofBlock Humanities School of Humanities SchoolReception of Law, Criminology School of Law, Criminology and Political Science The Street and Political Science School of Health and Social Work Auditorium Accommodation SchoolWeston of Health and Social Work

9 9

Aldenham Hall

School of Computer Science Hall Science SchoolHadham of Computer School of Creative Arts HallArts SchoolKimpton of Creative School of Engineering and Lemsford Hall and School of Engineering Technology Technology Hall Social Work SchoolRedbourn of Health and School of Health and Social Work SchoolSandridge of Life andHall Medical Sciences School of Life and Medical Sciences HallAstronomy SchoolShenley of Physics, School of Physics, Astronomy and Mathematics Sarratt Hall and Mathematics

Schools

Watton Hall & Facilities Hertfordshire Business School Welwyn Hall Services Facilities Services School of& Education Humanities

College 18 Lane College Lane College 16 Lane College Lane College 21 Lane College Lane 14

Building No.

Hall SchoolLemsford of Education

6

20

Hall SchoolRedbourn of Humanities

6

18

Hall SchoolSandridge of Law, Criminology and Political Science Shenley Hall School of Health and Social Work Sarratt Hall

2

16

Cafe

College Lane Campus

Location

14 13

19 College Lane

School of Creative Arts

College Lane

School of Engineering and Technology

College Lane

School of Health and Social Work

College Lane

School of Life and Medical Sciences

College Lane

School of Physics, Astronomy and Mathematics

College Lane

2

6

9

8 10 Restaurant School of Life and Medical Sciences 12 Shop School of Physics, Astronomy

and Mathematics Sports Centre Taxi

9

Com et W ay 15

2 2 9 9

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18 Building No. 16 6

18

College La

School Creative Arts Facilities &of Services

College La Building No.

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6

9

School of Computer Science 4 Cash Point School of Creative Arts 4 Library School of Engineering and CarTechnology Park 3 Reception School of Health and Social Work

23

Facilities & Services School of Computer Science

2

4

22

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Cash Point

4

Library Location

4

Car Park

College Lane

College LaneOutdoor

Changing Rooms

College Lane 11 College Lane

Multi faith centre

Reception

College Lane

Albatross Way

Welwyn Hall School of Computer Science

1

Building No.

Hatfield / Business Park Welwyn Garden City / Luton

Building No.

School ofParking Law, Criminology Accessible and Political Science Bicycle Rack School of Health and Social Work Bus Stop

9

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5

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6

College Lane Campus

3

Location Location 23

Building No. Building No.

Aldenham Hall Accessible Parking Accessible Parking Ashwell Hall Bicycle Rack Bicycle Rack Hadham Bus Stop Hall Bus Stop Kimpton Hall Cafe Cafe Lemsford Hall

Schools

7 Building No.

de Havilland Campus

Facilities & Servicesof School

Facilities Accommodation & Services Facilities & Services

6

22

College Lane Campus College Lane Campus Ashwell Hall

Student Facilities & Facilities & Accommodation Services Services

1

Student Accommodation

Kimpton Hall Hertfordshire Business School

21

6

6 6 6 6 6 6 2 2

www.unobus.info

e enu Av

22 22 23 23 15 15 17 17 20 20 18 18 16 16 21 21 14 14 13 13 19 19

Student Accommodation Student Accommodation

de Havilland Campus Hall Hadham

College Lane Campus

Schools Schools

Schools

Hatfield Business Park Hemel Hempstead / St Albans / Luton / Heathrow Airport

am gh nnin Cu

ive Dr yn lw Se

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www.unobus.info

Stop H towards

ue ven mA ingha Cunn

University Building Names Accommodation Accommodation

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14min

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St

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de Havilland Campus de havilland campus

mit Holders 1

Restaurant de Havilland 3 10

Restaurant

8

Shop

12

Sports Centre

9

10

Taxi

College Lane

Sports Village Outdoor Pitches

9

Hertfordshire Sports Village

8

Club de Havilland Sports Performance & Development Centre

Bus only

St Alb

e Ellenbrook Lan

12


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Staff DH2

21 Shenley Hall

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22 Aldenham Hall

8 Redbourn Hall

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20 Lemsford Hall

19 Welwyn Hall

17 Kimpton Hall

2

Visitor ML2

Law Court Building

Main Campus Entrance

Sandridge Hall 16

1

Campus Development

1min

Reception

3

Hadham Hall

MacLaurin Building

Stop J

The Street 5

7

towards

Hatfield / Business Park / Ware / Wembley / Broxbourne via College Lane Campus

Gatehouse

Atrium 6

R

Block

N

Block

y to Wa Mosqui

4

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Learning Resources Centre

The Galleria

Weston Auditorium

Welwyn Garden City Stevenage / Harlow via Hatfield Station www.unobus.info

ad West St Albans Ro

M

Block

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Visitor DH1

ans Alb St

towards

Hatfield Business Park Hemel Hempstead / St Albans / Luton / Heathrow Airport www.unobus.info

14min

Stop H st We ad Ro

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Com et W ay

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Permit Holders DH1

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13


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Car parking, transport and travel

UH Travel Plan

Full details of the University’s Travel Plan can be found online here: http://www.herts.ac.uk/about-us/environment-and-sustainability/ourenvironmental-policy/transport. For information about other travel schemes available to students, including electric car hire, bike hire and car sharing, please see the Sustainability section of this Handbook.

Students commuting to University

Car parking on both the College Lane and de Havilland campuses is limited and is available on a daily pay basis to permit holders only. There is very limited daily pay parking available for non-permit holders in the multi-storey car park (M) or in car park F on College Lane (see campus map for locations). Student eligibility criteria for parking permits along with information on how to apply can be found online at https://ask.herts.ac.uk/on-campus-student-parking-permits. Because of the limited parking available we advise all students not to bring their car onto campus. Alternative parking/travel options available include: • The University’s conveniently located park and ride facility – full details can be found here: http://www.herts.ac.uk/contact-us/parking/park-and-ride • Uno provides an extensive network of bus services, on which students can get discounted tickets. Please visit www.unobus.info for details.

Parking for campus residents

Unfortunately there is no parking available for students living on the de Havilland Campus except for those who hold a blue badge for a personal disability. For students living on the College Lane Campus there is a very limited number of residential permits available to purchase. More information can be found in the Accommodation section of this Handbook.

Contact us Tel: 01707 284800 Email: parking@herts.ac.uk Or: parkingpermits@herts.ac.uk for queries related to campus parking permits Search ‘parking’ on ask.herts.ac.uk

15


THE

NEW


Hatfield and the Local Area

Welcome to Hertfordshire! You’ll find lots of things to do and places to go in Hatfield and the surrounding towns. There’s loads of information online about shopping, nightlife and other social and cultural activities.

To get you started we’ve listed some of the basics:

Supermarkets and food stores

• Aldi – 11 Parkhouse Ct, Hatfield AL10 9RQ • Asda – 98 Town Centre, Hatfield AL10 0JP • Co-op – 1 Roe Green Centre, Bishops Rise, Hatfield AL10 9HE • Tesco – Mount Pleasant, Oldings Corner, Hatfield AL9 5JY Hatfield also offers a number of shops selling a variety of world foods, including Asian, Chinese and European, and outlets offering halal meat, etc.

Banks and Post Office

You will find branches of all the main high street banks (Barclays, Halifax, HSBC, Lloyds, NatWest and Santander) in Hatfield Town Centre. There is also a Santander branch in the Hutton Hub on the College Lane Campus. In addition to a cashpoint, the campus branch offers full access to Santander’s financial services. Please see https://ask.herts.ac.uk/personal-banking for contact details and opening hours. Other cashpoints can be found in the Forum on the College Lane Campus and outside the LRC on the de Havilland Campus. In Hatfield there is a Post Office in the town centre, and another on Bishops Rise. Both are inside branches of Martin’s newsagent. There is a third Post Office inside a newsagent on Birchwood Avenue.

Shopping in Hatfield

• The Galleria is an outlet shopping mall a short walk from each campus. It’s home to many shops, restaurants and a cinema. • Hatfield Town Centre has more than 100 shops and businesses and holds a general market on Wednesdays and Saturdays. The Hatfield farmers and craft market is held on the first Saturday of each month. For more shopping you may also want to visit nearby St Albans, Welwyn Garden City and Hertford.

17


Hatfield and the Local Area

Nightlife

If you prefer to stay close to home when socialising, there are various on-campus options run by the Students’ Union. • On College Lane: The Elehouse and The Forum • On de Havilland: Club de Havilland For more information see the Students’ Union pages in this Handbook. For those happy to go further afield we have compiled a short list of some of the nightclubs and bars in surrounding towns: • Batchwood (St Albans): a Victorian hall with modern club spaces. Open every Friday and Saturday. • Havana (St Albans): a modern nightspot offering live DJs, comedy nights and great cocktails. • Suckerpunch (St Albans): a steampunk inspired cocktail bar. • Bar & Beyond (Stevenage): offers a split-level experience with food served at the bar from early evening, and after dark ‘going beyond’ is a high-quality club experience. • Pryzm (Watford): a futuristic nightclub concept hosting big music acts. Of course, there are many more venues locally for you to explore, and London is just a 20-minute train ride away.

Other places to visit and things to do

If you fancy something more cultural or more active, here are a few ideas: • Hatfield House is a country house set in a large park on the east side of Hatfield. The Jacobean house was built in 1611 by Robert Cecil, first Earl of Salisbury. • St Albans Cathedral is the oldest site of Christian worship in Britain and contains the shrine of St Alban. It is also the venue for some of our graduation ceremonies. • Knebworth House is famous for its romantic exterior, complete with turrets, domes and gargoyles. • Mill Green Museum on the edge of Hatfield is a restored eighteenth-century water- powered working flour mill. • Stanborough Park in Welwyn has two large lakes and 126 acres of award-winning parkland. Rowing boats and pedaloes can be hired during weekends and school holidays (April–September). There are also plenty of other watersports activities available, plus superb fishing. • Hemel Hempstead Snow Centre has a 160m main slope plus the largest indoor ski lesson slope in the UK.

18


Hatfield and the Local Area

Getting to London

If you do want to venture into London, the quickest way to get there is by train. Hatfield is on the Great Northern train line with frequent services running into Kings Cross station in London. Hatfield Station is on the Great North Road (A1000) and is a short bus ride (or a longer walk) from our campuses.

Taxis

If you use taxis, please remember to follow the taxi safety tips on Ask Herts (https://ask.herts.ac.uk/student-safety-crime-prevention). There are several local taxi firms, including the following: AAA Taxis Hilltop Cabs Hilltop Cabs Simon Cabs

01707 888888 01707 666666 01707 271266 01707 272829

19


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RECEPTION

There are reception services on the College Lane Campus, de Havilland Campus, Meridian House, Bio Park and MacLaurin Building. What can we help you with? We are able to help with all general queries, including directions on campus, information about the local area, transport and travel details, and lost property. The Main Reception on College Lane operates the University switchboard telephones. College Lane Reception Tel: 01707 285130 Email: main.reception@herts.ac.uk de Havilland Reception Tel: 01707 285536 Email: dehav.reception@herts.ac.uk

LOST PROPERTY

Lost property items can be handed in to or collected from any of the receptions, plus the residential helpdesks and Hertfordshire Students’ Union receptions on both campuses.

Lost an item of property? For items where it is possible to identify the owner, the reception will send that person an email. These items will be available for collection for six months and one day. Any items where it is not possible to identify the owner will be kept for four weeks. After this time, any unclaimed items will be sent to charity, recycled or disposed of. Please see the Student Centre Info Service page of this Handbook if you have lost your ID card. Found an item of property? If you find any items of property, please give them to any of the receptions or to security staff, along with details of the location where it was found. Learning Resources Centre (LRC) Lost property from the LRCs is delivered to the College Lane Reception or de Havilland Reception (as appropriate) on a weekly basis. Search ‘lost property’ on ask.herts.ac.uk

22


Environment and Sustainability

The Environment and Sustainability team actively works to make the University a more sustainable place to live, work and study.

Environmental and Sustainability Policy Our Environmental and Sustainability Policy demonstrates our commitment to reducing our environmental impact. We have implemented an internationally recognised Environmental Management System to enable us to manage our environmental impact. Campaigns We engage with a number of campaigns to raise awareness and encourage sustainability, including: • Green Impact: the National Union of Students (NUS) scheme is our overarching environmental engagement initiative in which departments from across the University compete with each other. You can become a Green Impact Personal Assistant to provide support and audit the teams. • Environment Week: an annual event delivered by the Environment and Sustainability team in November aimed at raising awareness of local and wider environmental issues. • Fairtrade Fortnight: an annual event in February and March designed to bring about positive change for millions of farmers and workers in developing countries. • EcoReps: a set of student representatives who help to raise awareness of environmental issues among students, including the PowerDown campaign which recognises and rewards positive environmental actions. What else is available? • Transport Schemes: - e-car club – electric cars available for hourly rental. - UBIKE – cycle hire scheme provides the hire of a bike from a day to a year. - car share – a free and simple network for students. - public bus services – regular services serving the University offering discounts and mobile ticketing. • Recycling and waste: use the facilities for general waste, mixed recycling and specialist items such as batteries, printer cartridges and textiles. • Biodiversity: take a walk through the enhanced wildlife habitats on our Biodiversity Walk. Contact us Email: sustainable@herts.ac.uk Web: herts.ac.uk/sustainable

23


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Wellbeing Biodiversity Walk

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Wellbeing Biodiversity Walk

8. Bee Orchid Management Area The Bee Orchid population has declined across England as they have been picked for their attractive bee-like flowers. A single flower is up to 8 years growth and if picked, the plant is unlikely to flower and produce seeds again; so please don’t Approximate pick them.distance 1.2 miles.

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9. Bee Orchid Management9.Area Bee Orchid Manage The best time to see Bee Orchids is in Junetime to early The best to see B July when their flowers are in bloom. July when their flowers

8. Bee Orchid Management Area The Bee Orchid popula The Bee Orchid population has England declined across as they have b England as they have been picked for their attractive bee-like flowers. A sing bee-like flowers. A single flower is up to 8 years growth and if picked, the plant isgrowth unlikely and to if picked, t anddon’t produce se flower and produce seeds again;flower so please pick them. pick them.

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Did(behind you know 7. Wildflower management area LRC) that ove flowers, grasses Did you know that over 140 different species of and tr Lane? on flowers, grasses and trees haveCollege been recorded College Lane?

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4. Coppicing for Conservation can at Hazel Grove live up to 500 year Woodland through Hazel Grove b Coppicing is a form of woodland management that enjoy carpetstrees of blueb also extends the life of trees, some coppiced uneven surface and m can live up to 500 years old! Follow the path for wheelchair through Hazel Grove between April and May to users. enjoy carpets of bluebells. This path has an 5. beHazel uneven surface and may not suitableGrove: An Old for wheelchair users. Wood

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1. Wildflower manage Established in 2012 thi wildflowers and contai


Staying safe on campus

26


Personal Safety

The University promotes the personal safety and wellbeing of all students by:

• encouraging you to take good care of yourself and your belongings. • encouraging you to take an interest in the wellbeing of other students. • ensuring that campuses are safe, accessible, well lit and welcoming, with security staff readily available to help with any difficulties or concerns. • promoting an inclusive ethos of fairness, courtesy and respect. • helping to access specialist services for support in situations of domestic violence and forced marriage. • offering support and advice from Dignity and Respect Advisors. • working in partnership with the University’s dedicated police team. • helping you to report any crimes, including hate crimes. If you have any personal safety concerns, for yourself or another student, please contact any of the following who will be able to help you: On campus Security Tel: 01707 281010 or ext. 1010 Off-Campus (Police Contact) Non-Emergency Tel: 101 Emergency Tel: 999 University’s dedicated Police Officer: PC Jenny Edwards, Tel: 07710 143672 Email: Jenny.Edwards@herts.pnn.police.uk Search ‘student safety’ on ask.herts.ac.uk

27


Drugs and Alcohol

Universities are a target for the misuse of drugs and alcohol, and we take your safety very seriously.

Anti-drugs strategy Our authorities, along with the Students’ Union, have developed a two-part anti-drugs strategy:

1

The first response is that the abuse of illegal substances will not be tolerated anywhere within the University or Students’ Union. Any drugs will be immediately confiscated and the police will be informed.

2

The second part concerns education. It is understood that students, especially many first-year students who are away from home for the first time, are subject to all sorts of pressures and temptations which can be difficult to resist. Students with any concerns can consult at any time with the Medical Centre, Counselling Centre or the Students’ Union Advice Centre for confidential help and advice.

Alcohol Alcohol, while not illegal, is a bigger issue on campus than drugs, and many of the disciplinary cases that occur are alcohol related. The University would not want to interfere with anyone’s freedom to enjoy a drink, but it is expected that students drink responsibly. Being drunk is never an excuse for unacceptable behaviour.

Health and Safety

The University encourages all students to be aware of the following health and safety information:

Students of the University, while on University premises or during educational activities (i.e. field trips), should conduct themselves with regard for their own health and safety and that of others who might be affected by what they do or fail to do. Students are required to follow University policy as well as safety guidance provided by their School of Study, and to cooperate fully with staff with regard to local safety and emergency procedures. It is important to report any accidents, incidents or near-miss events to a member of University staff so that the University can ensure that any necessary action can be taken. Accidents/incidents and near misses can be reported via the online reporting system available on Ask Herts.

28


Action in emergency

These emergency procedures operate across the University. Please read them carefully so that you understand the procedures well enough to be able to respond without delay. Response to an emergency is achieved by channelling information through the Security Control Room which is operational 24 hours a day, seven days a week. The University emergency extension number is 5555 or 01707 285555 from a mobile. Fire On discovering a fire Sound the alarm. Call points are situated on exit routes from buildings. On hearing an alarm Leave the building immediately by the nearest safe escape route, closing all doors behind you. Do not use lifts. Report to your nearest assembly point. Do not take any risks. Do not return to the building until authorised to do so by the fire marshal, fire warden or security officer. If you will require support to evacuate the building, please make an appointment to speak to your Disability Adviser with Student Wellbeing. Accident or Illness In the event of an accident or illness: 1. Please call security on 5555 or 01707 285555 who will be able to provide you with a first aider. Calls direct to 999 can result in significant delays for ambulances reaching your location on campus. 2. Give brief details of the accident or illness, your location and, if possible, a telephone number. Email: safety@herts.ac.uk To report an accident, incident or near miss, please go to Ask Herts and access the online accident/incident/near-miss report form: Search ‘accident’ on ask.herts.ac.uk

29


Security Services

The Security Department regards the safety of students and the protection of their belongings as of paramount importance, and will do everything possible to prevent the occurrence of crime. We have a 24-hour manned Control Room located on the de Havilland Campus, coupled with 24-hour patrolling officers covering all areas of the campuses.

Reporting crime Although the level of crime on all University sites remains very low, we need your help to reduce it even further. The Security Department works very closely with the Hertfordshire Constabulary in analysing crime to establish trends, which means resources can be targeted to the areas where crime is most prevalent. To ensure that the profiles reflect an accurate picture, all campus crime must be reported to University Security. If you are suspicious of anything you see or hear, ring the Security Control Room. If you would like to personally discuss any aspect of security or crime, actual or potential, we would be very pleased to hear from you. The Head of Security or the Security Services Manager would welcome any points you may wish to make, or questions that you need to ask. YOU MUST REPORT ALL CRIMES ON CAMPUS Confidential Crime Line You can also contact the University’s Confidential Crime Line, and there is no need to leave your personal details. University Confidential Crime Line posters are in all campus buildings. Regardless of how insignificant you may regard a crime to be, it may be a small part of something much larger, and we and the police need to be made aware of it. Contact numbers Contact with Security at any site can be made via the Control Room at the de Havilland Campus. Security Control Room (de Havilland Campus): 01707 281010 or ext 1010 Emergency contact (for all UH campuses and sites): 01707 285555 or ext 5555 University Confidential Crime Line: 01707 286333 or ext 3333 Police non-emergency Tel: 0845 3300222 or 101 Crimestoppers: 0800 555 111 or http://www.crimestoppers-uk.org

30


Security Services

Security advice The following list of suggestions is not exhaustive, and there are lots of additional simple steps that can be taken to ensure your safety. Further advice relating to personal safety can be obtained from the Security Department or your local police. The Security Department has produced a ‘Student Guide to a Safe and Secure Environment’. Copies are available throughout the campus and from Security. Do: lock all doors and windows when you go out. put all valuables out of sight. report all suspicious persons or circumstances to Security Control. report all crime to Security Control. when going off campus, whether walking or driving, plan your route and keep to well-lit areas. carry a torch and a personal attack alarm. walk with confidence. Try to be accompanied. if possible, carry a mobile phone. Be aware of what is going on around you, but if in doubt about any situation relating to your safety, call the police on 999. when using taxis, always use reputable companies. if you have to travel by bus, avoid isolated stops and always sit on the lower deck. If the bus is empty, sit near the driver or conductor. if you have to travel by tube or train, sit in an area that is busy and, if possible, one that will be near the exit when you arrive at your destination. secure your bike. The Security Department strongly recommends that students use a Gold Rated, Sold Secure bike lock when they secure their bike in and around campus. These Gold-rated locks offer the highest level of security for your bike. Additional information about securing your bike can be found at www.thebestbikelock.com ensure bicycles are secured in a well-lit area. register your bike and other valuable items on www.immobilise.com, a free online property database which police use to check stolen property. That way, if your bike or other registered valuables are stolen, you have more chance of them being returned to you.

31


Security Services

Don’t: leave keys in ‘hidden’ areas outside. Burglars know where these locations are. put your name and/or address on key fobs. let unknown people into your accommodation. override accommodation access doors or fire exits to keep them open. allow other individuals to use your access (ID) cards. leave valuables visible to prying eyes. leave valuables visible when visiting the Learning Resource Centres, even when taking a short break away from your study area. take short cuts through unlit areas alone. bury a personal attack alarm in the bottom of your bag. Always keep it to hand. when answering the telephone, ever give your name, number or any information about yourself unless you are certain that the caller is known to you. leave your front door open when in your flat or room, especially late at night or during the early hours. admit unknown persons into your University flat or room without first checking their credentials. If in doubt, refuse admittance and call Security Control. LOOK AFTER YOUR BELONGINGS … LOCK IT OR LOSE IT

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Security Services

How to avoid drink spiking Although it is rare at the University, there is a national increase in drink spiking. If your drink has been spiked it’s unlikely that you will see, smell or taste any difference. Some drugs, such as GHB, may taste slightly salty or smell unusual. If you start to feel strange or more drunk than you should be, obtain help immediately from a trusted friend or professional. The following steps may help prevent drink spiking: • Never leave your drink unattended, and keep an eye on your friends’ drinks. • Don’t accept a drink from someone you don’t know. • Consider sticking to bottled drinks and avoiding punch bowls or jugs of cocktails. • Don’t give your address to someone you’ve just met. • If you think your drink has been tampered with, don’t drink it – tell a trusted friend or professional immediately. • Before going out, let someone know where you’re going and what time you expect to be home. • Make plans for your journey home or back to your residence. • Avoid taking expensive equipment with you or anything that could be a target for thieves. • If you are travelling abroad, be aware of the local area and where you can find help. What should I do if I think my drink has been spiked? First, tell someone you trust, such as: A close friend A relative A medical professional Security The police If you aren’t with anyone, call someone you trust or the Security Control Room and get to a safe place. Ask to use a phone if yours has been stolen. If you need urgent help, call 999. Be wary of accepting help from a stranger, and don’t leave with someone you don’t know.

In the event of an emergency, please call Security on 01707 285555 or dial 5555 from any internal telephone.

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Accommodation

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On-campus Accommodation Helpdesks

Whether you live on College Lane or de Havilland, the relevant Helpdesk is responsible for any repairs to your student accommodation. If you notice anything that needs to be repaired, please report this to the Residences Helpdesk on your campus as soon as possible, providing as much information as you can.

College Lane Accommodation Helpdesk Tel: 01707 284063 or ext 4063 Email: uliving@herts.ac.uk Opening Hours are: 08:00–20:00 Monday to Friday 09:00–18:00 weekends de Havilland Accommodation Helpdesk Tel: 01707 271183 or ext 82800 Email: dhhelpdesk@derwentfm.eu Opening Hours are: 08:00–18:00 Monday to Friday Not open at weekends Out of hours If you wish to report a problem out of hours, please contact Security on extension 1010 or the emergency number 5555, or email the above address.

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Dean of Students Halls Support (Housing Services)

The University has a wide range of accommodation at the College Lane and de Havilland Campuses. The majority of students living in halls are first-year students, but we do house returning students too.

During your stay in halls, please remember that communal living requires a bit of give and take. The rules set out in the Code of Conduct and Licence Agreement are to ensure that everyone has a good time rather than to restrict people’s individual freedom. Student Support Officers There is a dedicated team of Student Support Officers on both campuses who are responsible for the welfare, pastoral care and discipline of all students living in accommodation. If you are having any difficulties in accommodation they should be your first point of call. Office hours are: 08:30–17:00 Monday to Thursday 08:30–16:00 Friday Or email: Housingservices@herts.ac.uk If the office is closed and you need to speak to somebody, please contact a Resident Assistant via our Security team. Resident Assistants At each campus there is a team of Resident Assistants (also known as RAs) who live throughout the halls. The RAs are led by Out-of-hours Coordinators (OHCs). The Duty RA can assist with any difficulties which may arise – emergencies or otherwise. As well as being responsible for dealing with emergencies outside office hours, RAs can help with many other problems. These include neighbour disputes, illness, accidents, if you are feeling anxious or depressed (about exams, your course, personal relationships, etc) or anything you are unsure about. Both Housing Services and Security operate 24 hours a day, 365 days a year. In any emergency situation outside office hours, Security or the Duty RA will attend and take appropriate action to deal with the situation. Contact the duty RA via Security, Tel: 01707 281010 or ext 1010 On behalf of the Housing team, welcome to UH, and we hope that you have a fantastic experience in halls. Naomi Banton and Diane Kendrick

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Residential Allocations

We are responsible for the allocation of on-campus accommodation at the University of Hertfordshire.

Accommodation Portal The Accommodation Portal is the place to go for most things connected with your accommodation, including making an application, accepting your offer, paying your deposit, setting up a payment plan, making a request to move room and making a request to leave early. Deposit You need to pay a deposit of ÂŁ400 to accept an offer of accommodation. The deposit should be paid within seven calendar days of receiving an offer and will be held for the length of your contract. We will deduct from your deposit any costs, fines or charges accrued during your contract, and any outstanding accommodation fees. Your deposit (minus any deductions) will be returned to you within 28 days of the end of your contract provided you are not liable for any further accommodation fees and there are no disputed charges against your account. Your deposit will be returned to the card with which you made your original payment. If you have changed your card or it has expired, you will need to have given us your bank account details Moving room, extending your contract and leaving early There might be certain circumstances in which you need to change your accommodation. A room change request may be considered after the first four weeks of each Semester if rooms are available. There is a ÂŁ25 administration fee for room changes. Summer accommodation is often available on the College Lane Campus. You can also request to leave early. However, you will be liable for your accommodation fees until the end date of your contract or until we are able to allocate your room to another resident.

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Residential Allocations

Leaving your accommodation There are a few things to remember when leaving your accommodation. You need to check out of your room by 10:00 on the last day of your contract. Don’t forget to remove all personal possessions, including items in communal areas, and return your key and/or accommodation swipe card to your Accommodation Helpdesk. If you are leaving out of hours, there are post boxes outside of each Accommodation Helpdesk for you to return your key and/or accommodation swipe card. Accommodation for returning students Returning students are able to apply for accommodation. If you are already in on-campus accommodation, you will receive an email with details of when the application process opens. If you are off campus, please check StudyNet and Ask Herts for information about applying. You need to be a full-time student of the University of Hertfordshire and not have any debt to the University in order to be eligible. You can include details of any extenuating circumstances in your application. University-managed accommodation for continuing students will be allocated on a first come, first served basis. Tel: 01707 284071 Email: accommodation@herts.ac.uk Web: https://go.herts.ac.uk/accommodation Search ‘Accommodation’ on ask.herts.ac.uk

Sending and Receiving Post

Find out about sending and receiving letters and packages on campus. If you live in Halls details of incoming post, including your address and where to collect letters and packages from can be found on Ask Herts.

Sending post from College Lane You can send letters from the post box outside The Oval. Packages will need to be sent from the Post Office, and the nearest one is at the South Hatfield shopping centre on Bishops Rise. Sending post from de Havilland You can send letters from the post box outside the Law Court Building. Packages will need to be sent from the Post Office, and the nearest one is in Hatfield Town Centre. Search ‘sending and receiving post’ on ask.herts.ac.uk

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Residential Parking

de Havilland residents Unfortunately, owing to limited space, there is no parking available to students who live on the de Havilland Campus except for those who hold a blue badge for a personal disability. Blue badge holders can call or visit the de Havilland accommodation helpdesk (01707 281183) to arrange a permit. If you accept an offer of accommodation on the de Havilland Campus and do not hold a blue badge, included in the terms and conditions of your accommodation contract is the requirement that you do not bring a car with you to University or the surrounding area. College Lane residents The University has a very small number of parking spaces surrounding the halls of residence on College Lane. Annual permits for these spaces are available for students living in halls on the College Lane Campus to buy (blue badge holders are eligible for a free permit). Please note, however, that availability is very limited and demand is high. If you have not been able to secure a parking permit you may not bring a car with you to University or the surrounding area. Students resident on campus are NOT eligible to park in any of the ‘Green Zone’ (student) or ‘Blue Zone’ (staff) car parks on campus, which are monitored by an automatic number plate recognition system. In addition, students living on campus may not park vehicles in the residential streets surrounding the University. Tel: 01707 284800 Email: parkingpermits@herts.ac.uk

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Community Liaison and Dean of Students (Off-campus Support)

The Community Liaison & Support Officer (CLSO) works within the Office of the Dean of Students, and is based on both de Havilland and College Lane Campuses throughout the working week.

How can the CLSO help you? • Provide advice and guidance to students living in private, off-campus accommodation; issues may involve landlords or letting agents, neighbours or housemates. • Signpost and liaise with partnering agencies, for example if you require support from the police, various teams within WelHat Council, Herts Fire Service, Herts Trading Standards or local charities and services. • Act as the first point of contact for residents of the local community who wish to discuss issues or concerns relating to student behaviour. Thinking of living off-campus? Here are a few tips that might help: • Be considerate of your neighbours’ lifestyle patterns; remember they may be working full- time and need their sleep! • Noise travels; walls between properties can often be very thin. Try not to slam doors, and keep music volumes down to a reasonable level. • If you’ve been out for the evening, please return to your house quietly. Don’t forget that noises travel long distances, particularly late at night. • Please park considerately. • Keep your wheelie bins tidy, and ensure you’re placing the correct items inside. • Let your neighbours know if you’re planning to have a party. Stick to an agreed finishing time and make sure your guests leave quietly. • If you do receive complaints from a neighbour, try to respond in a courteous way and take responsibility for your actions. • Don’t forget that it is not an acceptable excuse to say you were drunk and therefore not aware of how loud you were being! Also, being a student isn’t an excuse for bad behaviour! • More than anything, take pride in where you live – it’s your home too! Tel: 01707 285165 Email: community@herts.ac.uk Search ‘off-campus’ on ask.herts.ac.uk

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Council Tax

Council tax is a local tax in Britain collected by local authorities (councils) to pay for services such as rubbish collection, policing, etc. The tax applies to all domestic properties and is based on the value of the property concerned.

Do full-time students have to pay council tax? All households in Britain have to pay council tax, though some exemptions and discounts apply for full-time students: • If you live in University of Hertfordshire halls of residence, these are exempt from council tax and you will not be billed. • If you live in a household where everyone is a full-time student, the household will be exempt from council tax for the duration of your course. You (and each of your housemates) will need to provide an exemption certificate to the council. • If you live in a household where one or more people are not full-time students, the household will be liable for council tax. However, if you are a full-time student you personally will be exempt (and not liable) – you will need to provide an exemption certificate to the council. - The household may be eligible for a 25% discount if there is only one adult liable for council tax living there. What about part-time students? To be considered for council tax exemption you must be studying for at least 21 hours a week for at least 24 weeks a year. Usually this means you will be classed as a full-time student, but some part-time students may be eligible too. Please contact us to check if you qualify for exemption. How do I get an exemption certificate? Full details of how and when to request a council tax exemption certificate can be found at https://ask.herts.ac.uk/council-tax-exemption What else do I need to know? We have put together a FAQ document with some common council tax queries. You can find this at https://ask.herts.ac.uk/common-council-tax-queries Tel: 01707 284800 Email: counciltaxqueries@herts.ac.uk Search ‘council tax’ on ask.herts.ac.uk

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Your Studies

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School Administration Offices

Your School Administration Office is there to provide all aspects of student administration to support you throughout your studies. What we do We are responsible for: • Managing your Student Record • Your Modules • Posting information on StudyNet • Dealing with submission of coursework • Setting up exams and administering Board of Examiners • Applications for extensions and deferrals (serious adverse circumstances), and processing appeals • Publishing results and producing final award transcripts Get in touch If you need any help, please contact your School: School

Location and Opening

Contact Details

Hertfordshire Business School

M012, de Havilland Monday to Thursday 08:30–17:00; Friday 08:30–16:00

hbsinfo@herts.ac.uk 01707 285420

Computer Science

C270, Main Building, College Lane Monday to Thursday 08:30–16:30; Friday 08:30–15:30

csreception@herts.ac.uk 01707 284321

Creative Arts

AB180, Art and Design Gallery, College Lane Monday to Thursday 09:00–16:00; Friday 09:00–15:00

ctaadmin@herts.ac.uk 01707 285300

Education

R212, de Havilland Monday to Thursday 08:45–17:00; Friday 08:45–16:00

education@herts.ac.uk 01707 285603

Engineering and Technology

D110, Main Building, College Lane Monday to Thursday 09:30–16:30; Friday 09:30–15:30

entadmin@herts.ac.uk 01707 284252 01707 285843

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School Administration Offices

School

Location and Opening

Contact Details

Health and Social Work

1F275/6, Wright Building, College hskqueries@herts.ac.uk Lane 01707 284953 Monday to Thursday 08:45–10:00, 12:00–14:00 and 15:30–16:30; Friday 08:45–10:00 and 12:00–14:00

humanitiesadmin@herts. Humanities1 R312, de Havilland ac.uk Monday to Thursday 08:30–17:00; Friday 08:30–16:00 01707 285688 01707 285703 Law, Criminology R022, de Havilland and Political Science Monday to Thursday 09:30–16:30; Friday 09:30–15:30

lawadmin@herts.ac.uk 01707 286200

Life and Medical Sciences

lmsadmin@herts.ac.uk 01707 284953

F262, Wright Building, College Lane Monday to Thursday 08:45–16:30; Friday 08:45–15:30

Physics, Astronomy E54, Innovation Centre, College and Mathematics Lane Monday to Friday 09:30–13:30

pamadmin@herts.ac.uk 01707 284394

Associate Colleges Various

consortium@herts.ac.uk 01707 286511

Doctoral College

Please see the Doctoral College page in the Handbook

Hertfordshire HIC Reception, HIC Building, International College College Lane (HIC) Monday to Friday 08:30–17:00

ask@hic.navitas.com 01707 285590

UHOnline

askuhonline@herts.ac.uk 01707 281121

2nd Floor, MacLaurin Building Monday to Thursday 08:30–16:30; Friday 08:30–16:00

1 Including Joint Honours, Credit Accumulation and Transfer Scheme (CATS) and PreSessional English.

Opening hours out of term time may vary. Search ‘School admin’ on ask.herts.ac.uk

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Doctoral College

For Research students, the Doctoral College is the Hub that oversees all stages of your research degree journey, from admissions to award. It also runs the Researcher Development Programme for research staff and students. The Central Hub is based in MacLaurin, with two Campus Hubs at College Lane and de Havilland respectively.

Who are we and what can we do for you? Please come and see us if you have any queries about admissions, enrolment, fees, attendance monitoring, assessment deadlines or absolutely anything else to do with your research degree programme. Support for research degree students is also provided by the Director of the Doctoral College, three Associate Directors, three Deputy Associate Directors, nine Associate Deans (Research), nine Professional Doctorate Directors, fifteen Research Tutors and supervision teams. Contact details can be found in the Doctoral College Handbook or by visiting our hubs. College Lane Hub: room B104 (Main Building) Supporting the following Schools: Physics, Astronomy and Maths, Computer Science, Engineering and Technology, Health and Social Work, and Life and Medical Sciences. de Havilland Hub: room R312 Supporting the following Schools: Humanities, the Business School, Education, Creative Arts, and Law, Criminology and Political Science. Tel: 01707 285628 or 01707 285573 (ext 5628 or ext. 5573) Email: research-degrees@herts.ac.uk Search ‘Doctoral College’ on ask.herts.ac.uk

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StudyNet

StudyNet is your University online, offering 24/7 access to a wealth of online resources, and providing a gateway to your modules and the University’s online services – any time, anywhere.

University online services and your personalised online services include: • Modules, timetable,* exam timetable, coursework submission, discussions and your reading list • Personal profile, Student Record, blog and favourites • StudentStore, for saving work and study-related documents • Online Library and Help & Support Login at www.studynet.herts.ac.uk using your username@herts.ac.uk and your password. Forgotten your password? Go to https://www.pss.herts.ac.uk For a quick start-up guide, log in to StudyNet and search for ‘Know how’: www.studynet.herts.ac.uk/go/knowhow * Your personal timetable will not be available until after you are fully registered – and don’t worry if it doesn’t appear straight away. If you have any queries please contact your School Admin office.

Student Record

Your Student Record is an online portal where you can view real-time information we hold about you, your course and module enrolments.

Your course and module details Your Student Record includes a list of your courses and modules which will be updated as you progress through your studies. When you first access your Student Record you won’t see any module information; however, you will begin to see your core and/or optional modules added as you complete the registration process.

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Student Record

Your online services There are a number of services that will be made available to you at different points during the year; these may depend on your status on the course. This includes stage 1 registration and applying for council tax exemption (stage 2 of registration is completed when you arrive at the University). You will also be able to apply to attend your Awards ceremony once you have successfully completed your studies. It is your responsibility to check for any outstanding actions that you are required to take in relation to these services throughout your studies, which may affect registration and enrolment on your course. View your module and award results Once your Module Board of Examiners has taken place, at which the results of your assessment(s) are confirmed, you will be able to view your results in your Student Record. Once your Programme Board of Examiners has taken place, at which your Award is confirmed, you will be able to view your Award in your Student Record. Update your contact details It is important that you keep all your contact details up to date, especially your email address and mobile phone number, as we will use these to communicate with you throughout your studies and will post your final transcript and award certificate to this address. To update these, click on your name in the top right-hand corner of your student record: https://ask.herts.ac.uk/change-your-personal-details Search ‘Student Record’ on ask.herts.ac.uk

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Record Your Attendance: Remember to Check-In How do I record my attendance? Please swipe your ID card at the start of all your teaching sessions on the Check-In reader in the teaching rooms. The readers are clearly identified by signs, and most are by the doors just inside the room. Please have your card ready to swipe as you enter the room – it should be out of your purse or wallet to ensure that the system can recognise your UH card. Why do I have to Check-In? We care about you! We want to know you are here, are okay and are getting the best out of your time at University by attending your teaching sessions. Some Programmes require you to attend regularly as part of your assessment. Your tutors will inform you of this when you start your studies. Also, we have to report your attendance to bodies such as the Student Loans Company, the Home Office (if you are an international student), and the NHS (if you are sponsored by them). What happens if I don’t Check-In? You will be contacted by your School to check that you are okay and are not having any difficulties either with your studies or with any other aspects of your experience at UH. Who should I contact if I have problems attending? We want you to enjoy studying here and to be successful, so please contact your School Administration Office or Programme or Module Leader if there is anything affecting your attendance. I’m an international student on a Tier 4 visa, what do I need to do? You must swipe your card at all your teaching sessions. You are also required to attend a visa checkpoint twice a year. You will be notified of this by the International Student Support/Tier 4 Compliance Team. If you are on a Tier 4 visa and are having any issues with your attendance, please see an International Student Advisor in the Student Centre, Hutton Hub: https://ask.herts.ac.uk/international-student-support-advice-service I’m a research student, what do I need to do? For research students’ attendance information please refer to the Doctoral College Handbook: https://ask.herts.ac.uk/doctoral-college-handbook

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Record Your Attendance: Remember to Check-In Problems at the Check-In reader? Go to your School Administration Office and ask them to check the reader or your ID card: https://ask.herts.ac.uk/your-school-administration-office Lost your ID card? You must replace it promptly at the Hutton Hub on the College Lane Campus: https://ask.herts.ac.uk/replacement-id-cards-lost-damaged-stolen

Considering Leaving University

Taking a break from your studies or leaving your course is a big decision. There are a few things to consider before making that decision.

Dormancy It is possible to approve a suspension of a student’s studies for up to one academic year. A voluntary suspension of studies can be granted for a number of reasons, including maternity or paternity, illness, family issues, financial issues or other reasons, at the discretion of the Dean of Students. There are a number of things to take into consideration before applying for a suspension of studies, as it may: • limit your access to University services, such as the LRC, Nursery, Disability Services and Students’ Union. • affect your tuition fees payments. • affect DSA funding. • require you to leave University accommodation and reapply before returning. • affect your Council Tax Exemption status. • international students: affect your immigration status. You should meet with your Programme Tutor before making a decision. After discussing your intentions with your Programme Tutor, you need to complete a request for voluntary suspension of studies form. The form and process for dormancy can be found on Ask Herts.

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Considering Leaving University

If you are funded by the Student Loans Company, you must also complete a Change of Circumstance form. Requests for suspended studies of more than 12 months, retrospective requests or requests that appear ‘unusual’ will be considered on a case-by-case basis by the Dean of School. Withdrawing There are a number of things to take into consideration before leaving your course, including: • Should you wish to return to your studies, you will need to apply again. • You may already be liable for part or all of this year’s tuition fees. • If you are in University accommodation, you will be required to leave. • You will lose your student status and not be eligible for various benefits, such as Council Tax Exemption. • International students: there may be implications for your visa and right to be in the UK. It is important that you make an informed decision. You should meet with your Programme Tutor to discuss your intentions. There are a number of other support services on offer which you may find useful, including the Counselling Centre, Dean of Students’ Office, Student Finance team in the Student Centre, and the Students’ Union. The request to withdraw form and process for withdrawing can be found on Ask Herts. If you are funded by the Student Loans Company, you must also complete a Change of Circumstance form. University withdrawals There are certain circumstances in which the University may decide to withdraw a student, including academic failure, debt, disciplinary reasons and factors that may jeopardise the University’s UK Visa and Immigration (UKVI) sponsorship requirements. Search ‘dormant’ on ask.herts.ac.uk Search ‘withdrawing’ on ask.herts.ac.uk

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Elective modules

Did you know you can study extra modules, in addition to those on your course?

If you are a full-time student, you can also study up to 30 credits of additional modules that are not part of your course. These ‘elective’ modules can be taken in any subject in the University, depending upon their availability and any module prerequisites (such as expected prior knowledge and skills). How do I choose and register for an elective module? Browse the module directory found on your homepage of StudyNet. Once you have identified a module you would like to study…

1

Take advice on suitability (from the listed Module Leader); many modules assume prior knowledge of the subject, and if you do not have the necessary knowledge, additional support will not be available.

2

Check availability and timetable with the School delivering the module; some modules may not be available as electives, may have limited availability or may clash with your existing timetable.

3

If the module is suitable for you, the School has confirmed it is available and it does not clash with your timetable, contact your Programme Administrator who will arrange to register you.

How will studying an elective module affect my course? • Studying elective modules will add to your total study load; this additional workload will not be considered by an examination board when grading your performance. • Elective modules will not contribute towards the classification or credit requirements for your course. • The University encourages students registering on elective modules to take them in an attendance-only mode, rather than undergoing assessment to achieve a module grade. Unless you have indicated otherwise when registering for an elective module, attendance- only mode will be assumed.

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Exams

If you are assessed by exam as part of your course, there are a number of things to be aware of.

Exam timetable Personal exam timetables are published four weeks before the University’s main exam sessions. You will be able to access your personal exam timetable via StudyNet, following the ‘Timetable’ link, when it is available. You must be available to attend exams throughout the entire exam period. Entry to an exam is not permitted after the published start time. For exams taking place in the Hertfordshire Sports Village, please arrive 30 minutes before the start time. For all other locations, please arrive at least 15 minutes before. Extra time and support for exams The University is able to provide adjustments such as extra time, a quiet room or use of a computer during your exams. You will need to discuss your needs with Disability Services, and a Study Needs Agreement (SNA) will be produced. Any adjustments must be agreed approximately five weeks before the start of the exam period. If you have any religious observance or belief dates during the exam period that proscribe the taking of exams, you need to inform the Exams and Awards Office immediately. In some years, the main exam period falls within times of religious fasting. There is more information about fasting and exams on Ask Herts. What to bring? You need to bring your student ID card and Exam Number, which can be found on your Student Record, to every exam. If you have lost your ID card, you can obtain a temporary ID slip from the ID Office. The slip is valid for one week from the date of issue and will allow you to sit your exam if your card has been lost or stolen. You must use an approved calculator for exams. A non-approved calculator will be confiscated by the invigilator until the end of the exam and a replacement will not be provided. Mobile phones, smart watches and electronic devices If you are found to have a smartphone, a smart watch or any electronic device on your person during an exam, you will be deemed to have committed an act of academic misconduct. Exam offices During the exam period, temporary exam offices are set up in B162, Main Building, College Lane and N212, de Havilland. Outside of these times, please contact the Exams and Awards Office by phone or email. Tel: 01707 281111 Email: exams@herts.ac.uk Search ‘exams’ on ask.herts.ac.uk

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Grade Point Average (GPA) System

From September 2017, the University of Hertfordshire is introducing a Grade Point Average system, alongside the Honours Degree classification, to provide further evidence of the achievement of our students.

What is Grade Point Average (GPA)? A Grade Point Average (GPA) is a measure of student achievement. It is used both to indicate progress during your studies and as a final measure of achievement at the end of your studies. For each module you attempt, the University awards a 0–100 grade to measure your achievement, along with a Grade Point. The GPA is then calculated as an average of the Grade Points for all of the modules on your degree programme. Why is the University of Hertfordshire introducing a GPA? The Honours Degree classification system (First Class Honours, Upper Second Class Honours, etc) is well known and highly valued throughout the UK. The GPA system complements Honours classification by allowing you to demonstrate your achievement more precisely (ie, a score from 0.00 to 4.50, to two decimal places). The GPA system is more widely understood elsewhere in the world, and so its adoption helps you to demonstrate your performance on a University of Hertfordshire degree if seeking work or further study overseas, so increasing your employability in an increasingly global marketplace. All credit-rated modules on all years of your programme count towards the GPA score, enabling you to gain recognition for good work even in your first year of studies. You will also be able to influence your final GPA score right up to the last assessment in your degree, even at a point when that assessment might not change your honours classification. What do employers think of GPA? Employers welcome the introduction of GPA scores as they enable them to more easily differentiate between graduates’ academic performance. They also prefer a common international language for reporting and representing degree results, to more easily compare UK degree outcomes with those of graduates in other countries. Will I still receive a degree classification? Yes, you will. The GPA system is complementary to the Honours degree classification system, and so you will receive both a degree classification and a GPA score. See section 11 of this guide for more information about your degree classification. Where can I see my GPA? Your GPA, based on the modules you have studied each year, will be published by the University and will be updated at the end of each academic year. Your final GPA score will be published alongside your degree transcript. More detailed guidance regarding GPA can be found on StudyNet.

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Hertfordshire Students’ Union

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Hertfordshire Students’ Union

Hertfordshire Students’ Union is for all students at the University of Hertfordshire. We’re independent from the University and we’re a registered charity, which means that any money we earn goes directly back into services for students.

We offer a broad range of services, from special interest societies, student reps and an advice and support service to a world-class entertainments venue, known as The Forum Hertfordshire. Hertfordshire Students’ Union wants all students to get involved, have fun and love their university experience. All students, full-time or part-time, are members of the Hertfordshire Students’ Union. We are the official representative voice for students here at UH. The Students’ Union is led by five full-time Elected Officers who are elected by students at the University of Hertfordshire. Your Students’ Union representatives These are the people who represent you, so tell them what you think! They also want to share in your successes and the good times, celebrating and having fun as only students can. Shelby Loasby President Tel: 01707 285004 Email: president@hertfordshire.su

Mansoor Hakimyar Vice President Community Tel: 01707 285005 Email: vp.community@hertfordshire.su

Sarah Kwedi Vice President Education Tel: 01707 285003 Email: vp.education@hertfordshire.su

Adil Ur Rehman Vice President Services Tel: 01707 285007 Email: vp.services@hertfordshire.su

Rosy Vega Vice President Activities Tel: 01707 285006 Email: vp.activities@hertfordshire.su Services run by your Students’ Union Your Students’ Union offers a variety of services to cater for students’ needs, ranging from support to entertainment and from representation to retail outlets.

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Hertfordshire Students’ Union

Advice and Support Centre The Advice and Support Centre offers free and confidential support. We can help with an array of issues, including academic appeals, social and health matters. No concern or worry is too small. Tel: 01707 285022 For more information, visit www.hertfordshire.su/advice LetSU: student housing LetSU is focused on providing a service tailored specifically for students who may wish to rent in the private housing market. This service is run by staff who understand students’ needs and are concerned about their safety and rights. LetSU is a partner of the Partnership Accreditation for Landlords and is a member of the Tenancy Deposit Scheme. Tel: 01707 286152 For more information, visit www.hertfordshire.su/housing Student Reps Student Reps are students elected on your course to represent your views on a range of course issues. From timetabling to lecture quality, your Student Reps will work with your course leader to resolve any issues, as well as attend Programme Committee Meetings to suggest improvements. For more information on becoming a Student Rep or to find out the name of your Rep, visit www.hertfordshire.su/reps Legal Advisory Service A legal adviser is available on Wednesday afternoons during term time via the Advice and Support Centre. The service provides students with initial legal guidance before going to the expense of consulting external solicitors. This service operates by appointment only. To book, please ring the Advice and Support Centre. Tel: 01707 285022 For more information, visit www.hertfordshire.su/advice Students’ Union shops The Students’ Union runs two shops: one in the Forum Hertfordshire and one on the de Havilland Campus. The Students’ Union shops offer a wide range of products and services to meet your needs, including snacks, sandwiches, baked goods, fresh produce, stationery (including computer sundries and exam-approved calculators), bill payments, phone top-ups and everything in between. We also stock a selection of fair trade products. For more information, visit www.hertfordshire.su/shops-and-services

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Hertfordshire Students’ Union

Student Media Got a passion for music or news? Want to speak your mind? Hertfordshire Students’ Union’s student media group, Trident Media, is run by students, for students, and is a great way to gain experience in media. Present a radio show, write about the latest news or edit video footage: all this is possible from our fully kitted out media suite, open 24/7 on College Lane Campus. For more information, visit www.tridentmedia.org The Forum Hertfordshire The Forum Hertfordshire is your student venue, run by Hertfordshire Students’ Union. Since it opened in 2009 the Forum Hertfordshire has been renowned for offering chart-topping performances and the best club nights in Hertfordshire. For more information, visit www.forumhertfordshire.co.uk

Students’ Union societies Everyone has interests and hobbies. Societies are here to cater for all of them. Whether you’re casual or committed, get involved and you will find societies a fantastic way to push away the textbooks, mix with people from other courses, learn and develop skills, and try something new. For more information, call 01707 286149 or visit www.hertfordshire.su/societies EleHouse The EleHouse is your local pub on campus, run by your Students’ Union! It offers a relaxed atmosphere, and you can find a great range of food and drink served daily. For more information, visit www.forumhertfordshire.co.uk/elehouse

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Hertfordshire Students’ Union

Volunteering From helping charities to being actively involved in your University and Students’ Union, the volunteering service has hundreds of rewarding opportunities for everyone. No prior experience or qualifications are necessary, and you will leave University with skills, contacts and certificates that are bound to impress employers. Yes, the work is challenging – but it is also incredibly rewarding. You’ll put in as much time as you want, meet new people and have so much fun that you forget the immense benefits of the work you’re doing. Tel: 01707 285001 For more information, visit www.hertfordshire.su/volunteering Where to find us Our main base is in the Hutton Hub, next to the Forum Hertfordshire on the College Lane Campus. This is where you will find your Elected Officers plus other Students’ Union services. From this office we also offer printing, photocopying and fax services, and it’s a good place to come for general information. We also have an office on de Havilland at the end of The Street, where you can join a society, collect an NUS card, print and bind, and book an appointment to see an Advisor. We are open 10.00–17.00 Monday to Friday in term time and 10.00–16.00 Monday to Friday in the holidays. Contact us For all general enquiries regarding the Students’ Union, contact the Students’ Union Reception. Students’ Union Reception Tel: 01707 285000 or ext 5000 Fax: 01707 286150 Email: contact@hertfordshire.su Website: www.hertfordshire.su

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Student Feedback and Representation

At the University we put students at the heart of everything we do, and we work closely with the Students’ Union to ensure that student feedback shapes your experiences here. We want you to be involved, to give us your views, to feel empowered and to help us shape and improve your learning experience. Student feedback is fundamental to the running of the University and takes place at all levels in a variety of ways.

How can you get involved and help shape the University? • Talk to your Student Rep or become a Student Rep. Based on your feedback, they work with academic staff to help shape the student experience on your course and in the wider University. See page 57 for more information. • Talk to your Elected Officers or your School Officer. The Students’ Union is led by a team of five Elected Officers who represent students to the University and ten School Officers who work with Student Reps to ensure that you are represented within your School and that your School is represented within the Students’ Union. See page 56 for contact details. • Complete your Module Feedback questionnaires: these give the University immediate, specific feedback which is used to continually improve and develop the module. • In your final year, complete the National Student Survey (NSS). This runs from January to April. The results of the NSS are published online at http://www.unistats.com and help future students make the decision about where and what to study. They are also used within the University to continually improve the student experience here. • Look out for other opportunities throughout the academic year to provide feedback and get involved with University life. Feedback is sought on a range of topics as they come up and takes a variety of formats. These opportunities are usually advertised through StudyNet and on the SU website. Tel: 01707 285000 Email: reps@hertfordshre.su Website: www.hertfordshire.su/reps Search ‘student feedback’ on ask.herts.ac.uk

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Image: Ila Desai

Image: James Wilton Dance Š Steve Tanner

theatre | music | exhibitions | film | dance | art collection

Arts events on your doorstep UHArts is the UH programme of performing arts, music, film and visual arts events on campus at venues including the Weston Auditorum and Art and Design Gallery. You can volunteer with us to gain great experience behind-thescenes in our theatre or galleries team. We also manage the UH Art Collection and have a resident orchestra - the de Havilland Philharmonic - which welcomes new members. Find out more and get involved

www.uharts.co.uk In association with the School of Creative Arts

Follow us online

@UniHertsArts


Register to Vote

If you want your voice to be heard in a general or local election, you must be registered to vote.

How can I register? You can register to vote online at https://www.gov.uk/register-to-vote You can check if you are already registered by contacting your local electoral registration office. Every local authority holds the electoral register for their local area and there is no online electoral roll. As a student, you may be able to register to vote at both your home and term-time addresses. Can I vote twice (at home and at University)? If your home and University addresses are in two different local authority areas, you can vote in local elections in both. However, even if you are registered in two areas you can only vote in one general election. It is a criminal offence to vote twice in a UK general election. The University of Hertfordshire and the town of Hatfield are in the Welwyn Hatfield local authority.

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SPort

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Hertfordshire Sports Village

Students can enjoy top-class facilities at discounted rates at Hertfordshire Sports Village, located on our de Havilland campus.

At our amazing Sports Village you’ll find: • 100+ station gym with large free weights area • 25-metre, 8-lane deck-level swimming pool • 2 fully air-conditioned exercise studios with mirrored walls • 2 glass-backed squash courts with fully sprung wooden floors • a large indoor cricket hall with cricket lanes and nets • 12-metre-high indoor climbing wall • 3 football pitches • 3 multi-purpose sports halls, for badminton, basketball, volleyball, netball and more • 2 floodlit outdoor hard courts • a rugby pitch • 2 floodlit new Gen Astro pitches • a floodlit Sand Dressed Astro pitch • a physiotherapy and sports injury clinic College Lane sports facilities – The Oval We also boast a gym and artificial turf pitch and multi-use courts on the College Lane Campus, which complements the Sports Village and provides state-of-the-art facilities and services for students living and studying on College Lane. Health and fitness memberships are available from only £18.50 per month, with annual options also available to suit all budgets, and offer use of our gyms, swimming pool and group exercise classes. Access to other facilities is available on a ‘pay as you go’ basis, and there is also the opportunity to join one of our 30 Athletic Union Sports Clubs. Contact us For further details on sport, health and wellbeing at the University of Hertfordshire: Tel: 01707 284466 Email: sports.reception@herts.ac.uk Website: www.hertssportsvillage.co.uk

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Athletic Union

The Athletic Union was set up in 2007 with the intention of promoting and encouraging sport at all levels at the University.

The Students’ Union and the University work together with the Sports Village to provide opportunities for students to participate in a wide range of sports at both social and elite levels. These include traditional sports such as football, netball, rugby and basketball and also extend to American football, rowing, golf and lacrosse. The Athletic Union office is on de Havilland Campus next door to the Sports Village main entrance. Athletic Union sports clubs One of the best ways to meet like-minded people, to have fun and to broaden your horizons is to join a sports club. At the University of Hertfordshire, we have 30 clubs offering a variety of sports for all abilities. The Athletic Union (AU) is the organisation, supported by the University and Hertfordshire Students’ Union, through which the student representative clubs and other student sporting activity is managed. Whether you are trying a sport for the first time or you are an experienced player, any University of Hertfordshire student has the opportunity to be a member of an Athletic Union sports club. The majority of our sports clubs represent the University by competing in the British University & Colleges Sport (BUCS) league. The Athletic Union looks after the competitive fixture programme and representative sports clubs. Fixtures are played predominantly on Wednesday afternoons or weekends across the country. Some clubs will participate in regional or national competitions outside of BUCS. Contact us Tel: 01707 281181 Website: www.uhsport.co.uk

Sports Fair, Hertfordshire Sports Village Wednesday 27 September 2017, 13:00 - 16:00 Are you interested in being part of a sports club and maybe representing the University of Hertfordshire? If the answer is yes, then the Sports Fair is for you. This fantastic event gives you the opportunity to meet all 30 of our sports teams, watch demonstrations and sign up to free trials.

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Active Students

What is Active Students?

Sport doesn’t have to be competitive. Active Students is all about having fun, being active, making new friends and taking a break from studying! The Active Students Programme is totally free and offers 80 hours of activity across both campuses every week! Not to mention it’s a great way to meet new people, to create friendships that will last a lifetime and to make the most of your experience while studying at the University of Hertfordshire. Your easy three-step guide: Active Students is open to everyone – all abilities are welcome: just come along and give it a go!

1 2 3

Find a session you like by viewing our timetable online at www.activestudents.co.uk Turn up with your student ID card. Have fun!

It really is that simple. We run more than 30 different types of activities including: • Zumba • Roller skating • Football • Basketball • Dance • Pilates • And many, many more!! • Badminton In addition to our free programme, we run an Active Student Xtra programme which allows you to learn new sports or skills, like snowboarding or golf, at student-friendly prices! Remember to look at our website and Facebook page to keep up to date with our weekly programme and our Fresher’s Week events! Make sure you keep an eye out for our Active Students Activators (you can’t miss them in their blue hoodies!) who are around campus and always happy to help! email: activestudents@herts.ac.uk website: www.activestudents.co.uk

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Services for Students

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Your University Login

Use your personal University username and password to log in to all University online services, including StudyNet.

To change your password, or if you forget it, go to: https://www.pss.herts.ac.uk Be safe! Keep your details confidential. And please follow IT Regulations at UH (see the Rules and Regulations section).

Keep Updated

The University will send you messages, information and news in several ways.

What you need to do: • Keep your contact details up to date on your Student Record throughout the year, including your personal email address and mobile phone number (StudyNet > Online Services > Student Record). • Check StudyNet every day for messages and for updates in your Activity Stream. • Check your email every day for University messages. You can also use StudyNet Mobile and set up RSS feeds for alerts from StudyNet. For more University information and notifications download the HertsMobile app – search for ‘Ask Herts’ in your app store.

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Computing and Software

You can use University computers in the LRCs or computer labs. Alternatively, you may bring your own device.

More than 400 software programs are available to use. See a list of all software and where you can use it at http://softwarelist.herts.ac.uk/ Work anywhere with Office 365 Everyone at the University has an Office 365 account. You can use MS Office and other Office 365 tools on University computers and your personal devices. • Free MS Office software (including Word, Excel, PowerPoint) for your personal devices. • 1 TB cloud storage. • Collaborate and share files. • Communicate with voice, video and instant messaging. • Work online in your browser. • Email with your @herts.ac.uk account. Log in and work anywhere at office.herts.ac.uk Find out more www.studynet.herts.ac.uk/go/office365 Save your work! The University offers you plenty of free storage options. Find out how and where to save and back up your work in StudyNet > Help & Support > Computing, Wifi and email > saving your work Stay safe online Anyone who uses a personal computer and a connection to the internet is continually at risk of a virus infection. Top tips:

If you suspect an email, for whatever reason, do not open it – certainly never click a link within the email. Install antivirus software on your personal computer and keep it updated.

If your password is compromised in any way, change it!

You’ll find lots of practical advice in StudyNet >Help & Support >Computing, Wifi and email

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Learning Resources Centres (LRCs)

The two Learning Resources Centres (LRCs) on the College Lane and de Havilland Campuses are open 24/7 all year except for a few UK holidays

For details check the UH website www.herts.ac.uk and search ‘LRC hours’. You need to show your UH ID card to gain entry. All in one place for your convenience The LRCs provide many spaces in different study environments. They house more than 1,200 University computers and the University’s printed book library collections. There are printers on every floor and media preparation facilities. Choose the right space for how you want to work There are areas for group work, social learning, individual study, silent study and Café Study; an assistive technology suite is also available. To book a Group Study Room in the LRC go to https://www.studyrooms.herts. ac.uk

Borrow or return a printed book using your UH ID card at a self-service machine. You must return items if they have been reserved by others. Fines are charged for late return.

Borrow a Chromebook – new this year! Available at any time for use within the LRC. To borrow a device just use your ID card at the self-service locker. Please be considerate to others studying in the LRCs.

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Online Library

Finding and using information

• Use Library Search to find resources In StudyNet, click the Online Library tab to find Library Search. • To check due dates for your book loans, simply look for the Library Account links on the StudyNet > Online Library page. • For guidance on information sources for your subject go to StudyNet > Online Library > My Subject Toolkits • Want help with referencing, information searching or essay writing? Go to StudyNet > Online Library > General Study Skills • Follow us on Twitter: UH Library @uhlr

Printing on Campus

You can print documents yourself or they can be printed for you on campus. See Ask Herts for more information.

To print from University computers or from your own laptop you need to have money in your print and copy account. Use your University login and follow the Print and Copy Payments link in StudyNet or go to: https://www.print.herts.ac.uk

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Help and Support

Help and support with library and computing services Answers, user guides and service updates Available online 24/7 • StudyNet > Help & Support (requires login) • ask.herts.ac.uk • check services status at status.herts.ac.uk

7

days

Contact the Helpdesk • if you can’t find what you want online • report queries or faults • get on-the-spot help • arrange appointments for specialist support Please have your membership details ready. Log and follow your enquiry online: https://helpdesk.herts.ac.uk/login Telephone: 01707 284678 or ext 4678 Email: helpdesk@herts.ac.uk Normally open 7 days a week (for detailed opening times search helpdesk at www.herts.ac.uk)

Library and Computing Services


Student Centre

The Student Centre is home to a number of services that can support you during your time at the University of Hertfordshire.

Who are we and what can we do for you? Student Centre Info Service We offer a knowledgeable and efficient service, providing advice face to face, on the phone and by email, supporting you with any non-academic queries you may have. If your ID card is lost or stolen, we can help you get a replacement. Student Finance We recognise that your finances play an important role in your time with us. The Student Finance team can offer advice on anything from tuition fee loans to personal budgeting. International Student Support (ISS) We give support and advice to international students during their time in the UK. Tier 4 Compliance We are here to help international students with any problems or queries regarding the responsibilities of your Tier 4 visa and how to remain compliant. Student Records and Enrolment We are responsible for registering you on your course and can provide support with fee assessments, name changes and reference requests. Admissions Before you arrived, we handled all aspects of your application and admission to UH.

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Student Centre

Residential Allocations We manage the allocation of on-campus accommodation. More information about our service can be found in the Accommodation section of this Handbook. When are we open? Monday to Wednesday 09.00–17.00 Thursday 09.00–19.00 (term time only) Friday 09.00–16.00 If you are visiting in person, please join the virtual queue by logging in at the Info Point. Tel: 01707 284800 Email: ask@herts.ac.uk Search ‘Student Centre’ on ask.herts.ac.uk

Ask Herts Ask Herts is an online search engine for information about the University of Hertfordshire and the services that are available to you.

Visit Ask Herts online There are a number of articles available on Ask Herts, providing students with the latest information about the University of Hertfordshire. Categories include: • Jobs, Careers and Skills • Community • Information • Wellbeing • And lots more! Herts Mobile app Download the Herts Mobile app now for lots of useful content, including: • Ask Herts: if you’ve got a question, you can find the answer by accessing the pages. • Wayfinding: find the location of a room or building and get directions from anywhere on campus. • PC availability: find out how many PCs are free in the LRCs and where they are. Search Ask Herts for the latest information on ask.herts.ac.uk

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Student Centre Info Service (SCIS)

The Student Centre Info Service is your first port of call for any non-academic queries. We manage the Student Centre’s telephone lines, the enquiry counter within the Student Centre and the University’s main email inbox.

When you call, visit or email us we will: • listen to your query. • provide accurate, up-to-date information and advice. • consult with or refer to other specialist Student Centre teams and other University departments when appropriate. If you have a query and you are not sure who to ask for help, get in touch. Even if we can’t advise you directly we can signpost you to the relevant place. We also offer a range of administrative services to students, including: Status letters for international students International students can request a range of status letters by submitting a request form via Ask Herts. We will produce your letter and email you when it is ready to collect. UK and EU students can request status letters from their School Administration Office. Council tax exemption certificates Once you have requested your council tax emption (see Accommodation section for more information), we will process your request and email a copy of your e-certificate to the council and to you. Annual parking permits We manage the annual parking permit system for staff and eligible students and will process your permit application if you apply for on-campus parking. ID card services All students are issued with a University of Hertfordshire Member ID card. Most students will receive their ID card at their face-to-face registration. Please ensure you carry the card with you at all times when on University premises, as it is a University requirement. If your ID card is lost or stolen please report it to us as soon as possible. Replacements are issued from the Student Centre, though lost cards are replaced at our discretion, and a fine will be charged for replacement of lost or wilfully damaged cards. The fine will be waived on stolen cards where a police crime reference number is provided. Contact us Visit: The Student Centre, Hutton Hub Tel: 01707 284800 Email: ask@herts.ac.uk Search ‘Student Centre’ on ask.herts.ac.uk

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Student Finance

Your fees – what you need to know

Before you come to University you should make sure that you can afford your tuition fees and living costs. Your fees will vary depending on the type of course you are studying and whether you have been assessed as a Home/EU student or an international fee payer. For more detailed information please visit http://www.herts.ac.uk/apply/fees-and-funding/ fee-status You become liable for your tuition fees in three stages. Fees are payable in line with these liability dates. • 25% on or after 9 October 2017 • 50% on or after 2 January 2018 • 100% on or after 16 April 2018 If you are considering changing your course or mode of study (switching from full-time to part-time or vice versa), this may affect the fees you pay. You can find our full financial policy online here: http://www.herts.ac.uk/apply/fees-andfunding/fees-and-funding-faqs How the Student Finance team can help you The University recognises that financial and associated problems can and do affect students’ ability to perform well and achieve the results they are capable of and aspire to. The Student Finance team within the Student Centre can help with all aspects of your finances while you are at University, including: • Help with general queries about tuition fees or on-campus accommodation fees • Information and advice regarding Student Loans Company queries • Advice for students facing financial hardship • University of Hertfordshire Hardship Fund (home students only) • Access to Blackbullion – personal budgeting software • Online payments (https://www.pay.herts.ac.uk/open) • Over-the-counter payments at the Place2Pay in the Student Centre We offer personal appointments, drop-in sessions and workshops, and we run information events on campus throughout the year. Contact us Visit us in the Student Centre Tel: 01707 284800 Email: For tuition fee queries: student-finance@herts.ac.uk For accommodation fee queries: finance-accomm@herts.ac.uk For student loan queries: funding@herts.ac.uk For advice regarding financial hardship: financial-support@herts.ac.uk

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International Student Support (ISS)

We are responsible for supporting overseas students during your stay in the UK. We provide advice on living and working as an overseas students alongside your studies, and can help you with your plans when your course has finished.

Immigration advice International Student Advisors are on hand to provide specialist immigration advice and guidance to students, in accordance with OISC regulations. There are drop-in sessions at the Student Centre which you can attend without making an appointment. Further information, including the times of the drop-in sessions, are available on Ask Herts. Useful information and step-by-step guides are available online. Please take the time to read the information, which is regularly updated. Tel: 01707 281299 Email: iss@herts.ac.uk Search ‘international advice’ on ask.herts.ac.uk

Tier 4 Compliance

The Tier 4 Compliance team strive to ensure that there is a strong partnership between the University of Hertfordshire and you, our Tier 4 students. The team are here to help you with any problems or queries you have regarding your visa responsibilities and to offer advice on how you can remain compliant with your visa conditions during your studies.

Visa conditions The conditions of your visa can be found on your vignette (the yellow sticker in your passport), your Biometric Residence Permit (BRP) or the decision letter which was returned with your passport. If you do not follow these conditions, the University will have no choice but to report you to the Home Office. The Home Office may curtail (cancel) your visa, which can result in your withdrawal from the University, affect future immigration applications and may even mean a bar from returning to the UK for a certain period of time.

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Tier 4 Compliance

Day to day we are required to ensure that you attend and engage with your studies for the duration of your course, as well as providing advice and guidance on Tier 4 Compliance matters. It is very important you maintain your Tier 4 visa by understanding the conditions and responsibilities that are attached to it. For more information, visit our pages on StudyNet. Top tips for Tier 4 students

Check your e-mails, including your junk folder, regularly for important messages from the University

Keep your contact details, including your e-mail, telephone number and term time address, up-to-date on your Student Record and inform the Home Office of any changes

If you receive any advice from the Home Office regarding your visa, or you have a new passport or visa, please inform the University to keep your record up-to-date

If you need to register with the police, do this within the time frame and keep your certificate up-to-date

Attend all of your classes and hand in your coursework

Swipe your student ID card before all of your classes on a Check-in reader and attend the twice yearly Visa Checks

If you need to be absent during term time, apply for Authorised Absence. You should apply and wait for a decision before your absence

Contact the Tier 4 Compliance team if you withdraw or suspend your studies, finish earlier than you expected, want to transfer course or switch to a different type of visa

Don’t go over your permitted weekly working hour limit – check your visa for your work restriction

Prepare for your visa extension early if you need to extend your visa for any reason

If you’ve got any questions, you can come and see us in the Student Centre without making an appointment between 09:00 – 16:00 from Monday to Friday. Tel: 01707 284800 Email: tier4compliance@herts.ac.uk Search ‘Tier 4’ on ask.herts.ac.uk

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Social Programme for International Students

To help international students get the best out of living and studying in the United Kingdom, we offer a number of trips and events for you.

Trips and events We organise a number of trips and events throughout the year to help you get the best out of your time with us. Our recent trips include Cambridge, Oxford, York, Edinburgh and a selection of European cities. We also hold events to celebrate occasions such as Diwali, Eid, Christmas and Chinese New Year. Get involved! Join the UH ISS Club on Facebook and look out for details of upcoming trips on StudyNet. HOST programme HOST UK offers overseas students the opportunity to experience a day or weekend with a British family. For more information, visit HOST UK’s website.

Careers and Employment

What can we do for you?

CareerHub CareerHub is your online careers portal, a place where you can explore your career options and build on your skills. Check out CareerHub to guide you through all your career decisions: • Search for work experience, placements and graduate jobs. • Find out about and book for our events and workshops. • Access our online resources – we have hundreds of resources available to support you with your career journey. You can log in to CareerHub with your University login details. Careers appointments Book an appointment with one of our Careers Advisors to talk about anything careers related, whether it’s about your CV, an interview, a personal statement or just general careers advice. To book your place, go to CareerHub or come into one of our offices – LB416 Hutton Hub or M018 de Havilland.

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Careers and Employment

Workshops and webinars Our programme of workshops and webinars covers a variety of topics including careers support, enterprise and self-employment, and employers on campus. To book your place, go to CareerHub or come into one of our offices – LB416 Hutton Hub, or M018 de Havilland. Work experience, placements, volunteering and graduate jobs Whether you are looking for work experience, a placement role, volunteering opportunities or a graduate job, check out CareerHub’s dedicated jobs board just for our students and graduates. We work hard to build relationships with employers to ensure that you get to see an extensive range of employment opportunities, and we include many roles that are exclusively advertised on our jobs board. Events and careers fairs We run various events and fairs throughout the year, giving you the chance to network and discuss employment opportunities face to face with recruiting employers and obtain expert advice from industry leaders. Our fairs are a great environment to learn more about employers’ recruitment processes in depth and understand what they are looking for in their shortlisting process. We also run many School-specific events where you can come along to find out how you can boost your employability in your chosen subject area. Self-employment and enterprise There is a variety of opportunities available to those who are considering self-employment or wish to develop their entrepreneurial skills while at university: • Book a one-to-one appointment with an enterprise advisor to discuss any business ideas or plans you may have. • Come to one of our monthly networking coffee mornings where you can network with other enterprising students and make new business contacts. • We run a variety of enterprise workshops, competitions and funds to support students with innovative and viable business ideas. • There is an opportunity for you to take a self-employed placement year and apply for a bursary scheme to support you during this year. • Check out the resources section of CareerHub for further information on our enterprise initiatives. Contact us Visit: LB416, Hutton Hub, College Lane | M018, de Havilland Online: www.careerhub.herts.ac.uk Search ‘careers’ on ask.herts.ac.uk

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Placements

A work placement is a great opportunity to give you valuable experience, to explore career possibilities before completing your studies and to make contacts with potential employers.

A short guide to placements A placement year takes place between your second and third year of your course, during which you work with a company. The Careers and Employment team support you with finding a suitable placement, whether it’s via CareerHub, meeting with a Careers Advisor or at a Careers Fair. Once you have found a placement opportunity, you need to get it approved and confirmed before receiving instructions about the next steps. Who can go on placement? You must be eligible to go on placement. If you are studying a course in one of the following Schools, you have the option of taking a placement year: • Hertfordshire Business School • Computer Science • Engineering and Technology • Humanities • Law, Criminology and Political Science • Life and Medical Sciences • Physics, Astronomy and Mathematics For other courses, please check with your Programme Tutor to see if you are eligible as part of your course. International students If you are an International student from outside the EU, you can work full-time hours if you are taking an approved placement year as part of your course. Outside of this, you can only work a limited number of hours as detailed on your visa. Please contact the International Student Support team for more information on working hours (see the International Student Support section of this Handbook). Search ‘placements’ on ask.herts.ac.uk

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Study Abroad

Spending part of your course studying or working abroad is a life-changing experience. You’ll grow in confidence, be amazed at what you can do, get some impressive experience and pick up vital skills valued by today’s businesses.

With more and more companies working internationally, there’s never been a better time to be well travelled. Experience of living in another country – and even better, speaking the language – can make a great impression on future employers. Is study abroad an option for all students? Most of our courses give you the opportunity to spend time studying at one of our many partner universities overseas. Wherever you decide to go, it’s an adventure you’ll never forget, giving you the chance to meet new friends and get a fresh perspective on the world. Where can I go and for how long? We’ve more than 170 partner universities all over the world, from the USA, Canada and Latin America to Africa, China, Korea, Japan, India, South East Asia and Australia. In addition, we have partner universities and schools in around 20 different European countries. We’re always adding exciting new destinations too. The length of your stay depends on your course and where you’d like to go. You can study abroad for a semester or a whole year, with the chance of taking a work placement too. If for some reason you can’t be away from the UK for that long, we also offer summer schools in a variety of destinations.

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Study Abroad

How much will it cost? Not as much as you might think. In many countries the cost of living is lower than in the UK, and you’ll still be eligible to receive any grants or loans you’d get if you were studying here. Whatever year you choose to study abroad, you don’t have to pay tuition fees to the partner university, and if you do so in a third ‘sandwich’ year, you won’t pay tuition fees to us either. In 2017–19, you’ll also be eligible for an Erasmus+ grant to help with travel and living costs. These are open to everyone, whatever your nationality, and you can get one whether you’re studying, working or both. After 2019, participation in the Erasmus+ programme is part of the UK EU exit negotiations. If you venture outside Europe, we offer our own Global Scholarships and Santander Universities scholarships. Do I need to speak the language? Not necessarily. You can study in English at many of our partner universities in non-Englishspeaking countries, learning the local language alongside as a bonus. Being surrounded by native speakers will help you improve quickly and get even more out of your international experience. Contact us Visit: European and Study Abroad Office M016, de Havilland Campus | Hutton Hub, College Lane Campus Online: www.herts.ac.uk/studyabroad, facebook.com/UHStudyAbroad, @UHStudyAbroad Search ‘Study Abroad’ on ask.herts.ac.uk

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Support for Students

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Safeguarding Students

We are committed to ensuring that a safe and supportive environment exists for all students and visitors. We also recognise that we have a legal duty to ensure, as far as is reasonably possible, the health, safety and welfare of all children or vulnerable adults who make use of our services and facilities.

What support is available? While we hope that all our students have a positive experience while studying with us, unfortunately there may be times when a student requires extra support with dealing with sensitive situations. The University of Hertfordshire has detailed procedures in place to support students who are experiencing any type of abuse, whether it is physical, psychological, sexual, financial, material or discriminatory abuse. This also includes domestic violence and bullying and harassment. Whether you are experiencing abuse at the University or at home or you are worried about someone you know, there will be someone to help you. Keeping you safe If you are concerned about how you are feeling, worried about something that has happened or concerned about another student at the University, come and speak to us for some advice. Please contact the Office of the Dean of Students either by dropping into the Wellbeing Reception, first floor Hutton Hub, by phone in hours on 01707 284451 or out of hours via Security on 01707 281010 or by emailing deanofstudents@herts.ac.uk. Please do tell us, and get some support. The University has one of the safest campuses in the UK and is actually the safest in the East of England. In spite of this, incidents do occasionally occur, so remember to be careful, always lock your door and travel home in groups. Our security team is the first point of call in any emergency and is available 24 hours a day, all year round. We also work very closely with the police and have a dedicated University police team. They work to promote safety, both on and off campus. You can report any nonemergency incidents by calling 101 or, if it’s an emergency, please call 999. If you have any concerns, just give security a call on one of the following numbers: 1010 from an internal line. 01707 281010 from an external line. In an emergency, please call: 5555 from an internal line. 01707 285555 from an external line.

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Your Health and Wellbeing

We are based in the Hutton Hub and deliver a range of friendly, specialist services to support you with emotional, mental health, disability and health-related issues. We also provide support to students living on campus and in the community (see the Accommodation section for further details).

If you want to find out more about Student Wellbeing, contact our frontline team who will be happy to talk you through the range of services we offer, help you to decide which is best for you, and enable you to see one of our specialist teams. For all of our services listed below, contact us: Visit: 01707 284453 Email: StudentWellbeing@herts.ac.uk Counselling Our Student Wellbeing counselling team can help you with emotional or psychological difficulties that may be preventing you from making the most of your time at the University. Here are some of the common issues that our students bring to counselling: • Difficulties with partners, friends or family • Study problems such as lack of motivation or concentration • Feeling anxious, worried or depressed • Being away from home • Feeling lonely • Self-harm or suicidal thoughts • Problems with food, drugs, sex or alcohol We deliver counselling in a range of ways, including via in-house individual and group support, through a wide range of workshops and in partnership with local NHS services. We also have a wide range of self-help resources on StudyNet and books for you to borrow so you can seek out support any time of day or night. Disability Our Student Wellbeing disability team offers specialist advice and guidance for students with a diverse range of disabilities and works to agree adjustments for their studies. The definition of a disability is broad and covers an extensive range of conditions, including many that are hidden and not obvious to other people. A condition must be expected to last at least 12 months to be recognised as a disability. Here are some examples: • Hearing and visual impairments • Specific learning difficulties (eg, dyslexia, dyspraxia) • Mental health difficulties (eg, long-term depression, bipolar, personality disorder) • Long-term medical conditions (eg, epilepsy, diabetes, heart condition, cancer, HIV)

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Your Health and Wellbeing

• Asperger’s syndrome/autistic spectrum conditions • Physical impairments • Chronic pain and/or fatigue • Stammer Not everyone eligible to use our services will think of themselves as ‘disabled’. Please do not let this stop you from approaching us to discuss any support you might be entitled to. You can disclose a disability at any time during your studies, but we recommend you do so by speaking with us as early as possible. We can then give you useful information and arrange support that could make a big difference to your studies. Be aware, if you need adjustments for exams, you must speak to us before the cut-off time for each exam period. These are published regularly in the news on StudyNet. Mental health Our Student Wellbeing mental health team supports students with a wide range of mental health difficulties. For example: • Helping you to identify different approaches to managing your mental health condition and to decide which you feel is best for you while you are studying. • Helping you to develop new strategies and skills to manage your mental wellbeing within the University environment. • Agreeing support and adjustments for your studies to help remove any unnecessary barriers. • Helping with your referral to NHS mental health and other specialist teams, and liaising with your contacts within those teams, with your consent. • Supporting you through crisis situations if they occur. • Helping you to liaise with other areas of the University, such as academic Schools, Occupational Health and Housing services where required, owing to your mental health. • Providing general advice and guidance on issues related to mental health and wellbeing. We also takes proactive steps to help people at the University understand issues around mental health and to promote positive attitudes. Healthy Students Healthy Students has been developed to help our students live happy and healthy lives and to know where to go when they need a little help. Check out our different areas: • Healthy Mind • Healthy Sex • Healthy Body • Staying Healthy • Healthy Support

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Your Health and Wellbeing

Looking after your health and wellbeing means you are more likely to perform well in your academic study. It can help you to concentrate, improve your memory, help you to focus on the topic in hand and to get that assignment written. Visit the Healthy Students site: www.studynet.herts.ac.uk/go/healthystudents Don’t wait until you feel unwell – have a read now, and you might pick up a few useful tips you never knew you needed.

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Medical Centre

All students are strongly encouraged to register with the medical centre prior to or on arrival at the University. Based within Student Wellbeing, we are an NHS surgery on campus and provide doctors and nursing services for our students. We have been based at the University for a long time so understand the issues our students bring to us.

Do not wait until you are unwell to register. This could slow down the support you need. You can register online at www.herts.ac.uk/medicalcentre Don’t worry about leaving your doctor’s surgery back home. They will transfer all your medical notes so we can see your full history and, if needed, pick up where they left off. If you go home in the holidays you can continue to see your home surgery as a visitor. If you are an overseas student here for less than six months, we will ensure you are given details of a local medical service that can provide the help you need. Appointment booking If you need an appointment, contact us and we will make sure you are able to see the right person (either a doctor or a nurse). We recommend you ring early in the day for an appointment, if you can. Opening hours Monday–Friday 9.00–17.00 during term time and half days out of term time. Appointments are also available on Monday evenings and alternate Saturday mornings at Potterells Medical Centre in Welham Green. Contact us Tel: 01707 284444 Visit: Hutton Hub, College Lane Website: www.herts.ac.uk/medicalcentre

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Campus Pharmacy

The Campus Pharmacy provides an over-the-counter service and advice to students and staff at the University of Hertfordshire. It is based in the Hutton Hub on College Lane Campus.

The Campus Pharmacy offers: • General health and nutrition information • Minor ailments advice • First aid supplies • Travel health advice and vaccination clinic • Chlamydia testing and treatment • C-card outlet (free condom supply) • Free emergency contraception • Free ‘stop smoking’ service

• Flu vaccination service • Private consultation room • Pregnancy tests • First aid and medical equipment • Private prescription service • Lipotrim weight management programme • Health MOTs

When are we open? Term time: 09.00–17.00 Monday to Thursday 09.00–16.00 Friday Closed Saturday and Sunday Out of term time check opening hours on Ask Herts. Contact us Tel: 01707 284054 Website: go.herts.ac.uk/campuspharmacy Search ‘pharmacy’ on ask.herts.ac.uk

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Childcare

If you are a parent studying or working with us, the University Day Nursery can offer on-campus childcare facilities.

University Day Nursery The University Day Nursery, located on the College Lane Campus, caters for parents who are University of Hertfordshire students and employees, as well as external applicants. There are set fees for each type of parent. We accept children aged between three months and five years. The age groups are: • Babies to toddlers (up to 1 year): Squirrels • Toddlers (1–2 years): Hedgehogs • Children (2–3 years): Foxes • Pre-school: Badgers The Nursery is open Monday to Friday from 08:00 until 18:00 all year round, closing only for bank holidays and University closure days. Applying for a place Children are admitted on a first come first served basis, taking into consideration the sessions required and availability, your child’s age, and the distribution of places between students and staff. Register your interest by submitting a Nursery Application Form to nursery@herts.ac.uk and we will invite you to start as soon as we can accommodate your requirements. Forms can be found on Ask Herts. Tel: 01707 284448 Email: nursery@herts.ac.uk Search ‘childcare’ on ask.herts.ac.uk

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Childcare

Children on campus Children are not allowed on University premises, with the exception of the University Day Nursery. Children are not permitted to be in lectures or seminars, and students, employees and visitors must obtain consent from the appropriate manager before bringing a child on campus. What other support does the University offer? We are committed to ensuring fair and equal treatment for students who are pregnant, are returning from maternity, paternity or adoption absence, or have parental responsibilities. There are facilities for breastfeeding and expressing milk on both the College Lane and de Havilland Campuses. In addition, there are other services available, including: • Equality Office, Counselling Centre and Advice and Support Centre (ASC): these services are here to listen and offer advice • International Student Support: support and advice for International students • Student Finance: advice on financial concerns and implications of managing being pregnant or a parent alongside your studies • Medical Centre: access to healthcare on campus Equality Office Tel: 01707 289362 Email: equality@herts.ac.uk Counselling Centre Tel: 01707 284453 Email: counselling.centre@herts.ac.uk ASC Tel: 01707 285022 Email: asc@herts.ac.uk International Student Support Tel: 01707 281299 Email: iss@herts.ac.uk Student Finance Tel: 01707 284800 Email: student-support@herts.ac.uk Medical Centre Tel: 01707 284444

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Carers

We are here to support you if you are a carer for a member of your family or a friend.

What support does the University offer? We are committed to ensuring fair and equal treatment for students who are carers, and that our policies, services and facilities are inclusive. There are support services available both on and off campus. On-campus support There are a number of services on campus, including: • Equality Office, Counselling Centre and Advice and Support Centre (ASC): these services are here to listen and offer advice. • Your School: talk to a member of teaching staff in your School to discuss any academic matters and how we can support you with your studies. • Student Centre: the Student Centre helps with non-academic services, including managing your finances. Equality Office Tel: 01707 289362 Email: equality@herts.ac.uk

Counselling Centre Tel: 01707 284453 Email: counselling.centre@herts.ac.uk

ASC Tel: 01707 285022 Email: asc@herts.ac.uk Off-campus support There are a number of external agencies offering support to carers including: • Carers in Hertfordshire: the service helps students with a carer’s assessment, an emergency back-up, respite care, and benefit and legal information. • Student Finance: if you are a student in full-time higher education and there is an adult who is financially dependent on you, you might be entitled to the Adult Dependents’ Grant. Carers in Hertfordshire Tel: 01992 586969 Web: www.carersinherts.org.uk Carers UK Web: gov.uk/carers-uk

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Student Finance Web: direct.gov.uk/studentfinance


Care Leavers

If you have ever spent time in local authority care and would like to talk to someone about the support that is on offer, our Dean of Students Office can help.

Anthonia Offiah, Dean of Students Office Tel: 01707 281307 Email: a.offiah@herts.ac.uk

Chaplaincy and The Key

University life isn’t always about studying and working, nor just about parties and socialising. Sometimes you want to go a little deeper and ask the bigger questions: Who am I? Why am I here?

So where do you go to look for the answers? The University Chaplaincy might be one place to start. We are here to help explore the spiritual side of life — the big questions, the universe and everything. We work with students and staff of all faiths, and those of none. We are also here for smaller questions, and just to listen if you want to chat. With a multifaith team for our international University, we can offer advice on where to pray and worship (in the University and in the local community) and can help you explore a wide variety of spiritual traditions (whatever your background). The Chaplaincy is based in a purpose-built, multifaith centre called The Key on the College Lane Campus and, from Autumn 2017, also in the new de Havilland Multi Faith Space.

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Chaplaincy and The Key

In The Key you will find: • The Meeting Room: a space to come and chat or for various religious and cultural clubs/ societies to hold meetings. • The Rotunda: a circular room for private, quiet reflection and for groups to come together to worship and pray. • The Olive Hall: a flexible space normally arranged as three zones: - Zone 1 is set aside as a prayer space. - Zone 2 can be used for meetings, study groups or other organised activities. - Zone 3 is our Quiet Space, for quiet reflection, with a simple arrangement of furniture and windows looking out on to the woods. On Fridays the partitions are moved back to allow a space suitable for the larger numbers attending Jum’ah Prayers. Near to the Olive Hall there are dedicated washing areas. Both The Key and the de Havilland Multi Faith Space contain Chaplaincy offices where you can meet a member of the Chaplaincy Team. Feel free to drop by! There is a regular programme of events ranging from ‘Worship on Wednesday’ to Buddhist meditation. A variety of groups from different faith communities use The Key as a base, and we will be looking to develop a programme of events in the de Havilland Multi Faith Space. Why not come and see? You can find us on Facebook: http://www.facebook.com/thekeyuh There are a number of Assistant and Associate Chaplains along with Pastoral Assistants who work with the University Chaplain in order to provide a team that represents different traditions and faith communities. Their contact details are on the Chaplaincy StudyNet website. For further details contact: Revd Dr Allan Smith, University Chaplain Tel: 01707 284456 or ext 4456 Email: chaplain@herts.ac.uk Website: http://www.herts.ac.uk/chaplaincy StudyNet: http://go.herts.ac.uk/thekey Search ‘chaplaincy’ on ask.herts.ac.uk

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Equality and Diversity

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Equality and Diversity

The University is committed to advancing equality of opportunity and promoting fair treatment for all students regardless of age; disability; ethnic, national or cultural background; gender or gender identity; parental or care responsibilities; pregnancy or maternity; religion or belief; sex; sexual orientation or socio-economic background.

You will find that at this University we work hard to: • attract students nationally and internationally from diverse backgrounds. • ensure equality of opportunity, inclusivity and fair treatment in teaching, learning and assessment and in all our student services and facilities. • promote an inclusive ethos of fairness, courtesy and respect. • deal with any complaints of unfair treatment, bullying or harassment. The Equality Office We work across the University and with the Students’ Union to promote and advance equality of opportunity and diversity. For more information on how the University is working to ensure our students can learn in an inclusive and encouraging environment, please see the Equality Office pages on StudyNet (see below). Please contact the Equality Office: • if you need information or advice on equality, diversity or inclusion. • if you are experiencing discrimination, bullying or harassment. • with your suggestions as to how we can advance equality – eg, by events, initiatives or publicity. You can help to make equal opportunities a reality at the University by: • completing equality monitoring questions at enrolment so we can understand the effectiveness and impact of our policies. • treating other students and staff with dignity and respect. • reporting any incidents that cause you concern, including any of discrimination, harassment or bullying. Contact us Online: StudyNet > Student Support > Personal Life > Equality Office http://www.studynet1.herts.ac.uk/ptl/common/equality.nsf/ Tel: 01707 284982 / 289362 Email: equality@herts.ac.uk

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Bullying and Harassment

The University offers advice and guidance if you are dealing with cases of bullying and/or harassment.

What is bullying and harassment? Bullying and harassment is unwanted behaviour which can be offensive, malicious or insulting. It has the purpose or effect of undermining, humiliating and violating your dignity and can create an intimidating, hostile and degrading environment. Examples of bullying and harassment include physical threats or contact, offensive and provocative jokes or language, embarrassing remarks and unwanted comments, unwanted touching, spreading malicious rumours, ignoring and/or exclusion, ridiculing and cyberbullying. What is the University’s stance? The University operates a zero-tolerance policy towards bullying and harassment and believes we all have the responsibility to: • treat each other with fairness, courtesy and respect. • work together to resolve any disagreements or tensions. Bullying and harassment is unacceptable and considered to be a serious disciplinary offence. Any reported incidents will be taken seriously and treated confidentially. Where can you get help? The Equality Office provides advice and guidance to all staff and students. You can also discuss your concerns with your School, Office of the Dean of Students, Counselling Service, Student Wellbeing and the Students’ Union. If you believe you are being bullied and/or harassed, contact the Equality Office and they will organise a confidential interview with a Dignity and Respect Advisor who will discuss options and support for dealing with the situation, including making a formal complaint if necessary. Tel: 01707 284800 Email: equality@herts.ac.uk Search ‘bullying and harassment’ on ask.herts.ac.uk

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Sexual Orientation

University offers a time and place where you can ‘be yourself’, and for some students that includes establishing their sexual orientation. The University welcomes students regardless of their sexual orientation and is committed to ensuring equality of opportunity and treatment for all.

The Students’ Union Lesbian, Gay, Bisexual and Trans (LGBT) Society (lgbtas@gmail.com) welcomes students and staff. It: • offers the chance to meet and make friends. • represents the interests of LGB and T students to the Union and the University. • promotes LGBT History Month in February each year, working alongside the Students’ Union and the Equality Office. Our ethos We aim for an ethos that is inclusive of all students. Of course, university is a chance to meet new people, many of whom will be different from you. Sometimes, however, there are tensions and difficulties, and if these occur we expect everyone to cooperate in resolving them. Unacceptable or discriminatory behaviour on grounds of sexual orientation or gender reassignment – eg homophobic or transphobic remarks – will not be tolerated and may be disciplinary offences. The University also has procedures to ensure that all speakers and services invited on campus agree to operate within our Equality and Diversity Policy. Advice If you are estranged from your family because of your sexual orientation or transitioning and this is causing you financial hardship, please contact Wendy Edmondson in the Student Centre who can advise you: w.edmondson@herts.ac.uk. If you are experiencing discrimination, bullying or harassment, you can contact a Dignity and Respect Advisor who will provide help and support. If you have ideas you want to share to advance equality, you would like information or some help, contact: Contact us Online: StudyNet > Student Support > Personal Life > Equality Office http://www.studynet1.herts.ac.uk/ptl/common/equality.nsf/ Tel: 01707 284982 / 289362 Email: equality@herts.ac.uk Advice and Support Centre (ASC) in the Students’ Union Tel: 01707 285022 Email: asc@herts.ac.uk

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Students who have gender reassigned or are transitioning

The University welcomes trans students and is committed to ensuring equality of opportunity and treatment.

The Equality Office You may want to make the Equality Office your first contact point if you are thinking about transitioning while you are at University or have any equality concerns about gender reassignment. For example, the Equality Office can help you to discuss and clarify queries or concerns and help you plan what you want to do. The network of Dignity and Respect Advisors, facilitated by the Equality Office, supports all students, including trans students. Contact us Online: StudyNet > Student Support > Personal Life > Equality Office http://www.studynet1.herts.ac.uk/ptl/common/equality.nsf/ Tel: 01707 284982 / 289362 Email: equality@herts.ac.uk Advice and Support Centre (ASC) in the Students’ Union Tel: 01707 285022 Email: asc@herts.ac.uk

Religious and Other Beliefs

The University welcomes all students regardless of whether you have religious beliefs, other beliefs or no particular beliefs. Our commitment is to ensure equality of opportunity for all students and to promote good relations between students of different religions and beliefs and those who have none.

The Students’ Union has a number of faith-based societies that welcome students and staff. The University has a multifaith centre known as The Key and, from Autumn 2017, a smaller Multi Faith Space on the de Havilland Campus. Further information about The Key and the University’s chaplaincy services can be found in the Chaplaincy and The Key section of this Handbook. Inclusivity University is a chance to meet and find out more about people who are different from ourselves, and we aim for an ethos that is inclusive of all, because we value diversity. If any tensions or difficulties occur, we expect everyone to cooperate in resolving these.

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Religious and Other Beliefs

Behaviours, remarks or treatments that are discriminatory or cause offence are not acceptable, will not be tolerated and may be disciplinary offences. The University has procedures to ensure that all speakers and services invited on campus agree to operate within our Equality and Diversity Policy. The University aims to ensure that teaching and assessment is inclusive of all students. If you anticipate clashes between your religious observances and the teaching or assessment requirements of your programme of study, you should: • notify your school or department regarding teaching. • notify the Exams and Awards Office regarding exams. They need to hear from you as early as possible in the academic year to investigate suitable options, and you must notify them by the deadlines published on StudyNet. • provide supporting evidence from a suitable person (eg, vicar, rabbi, priest or imam) so that any requests for reasonable adjustments to teaching or exams may be considered. Our aim is that our services and facilities meet the needs of all students, so please let staff know of any suggestions on how to make these more inclusive. Contact us If you have ideas or concerns, or you need some help, we would love to hear from you: Equality Office Tel: 01707 284982 / 289362 Email: equality@herts.ac.uk Search ‘Equality Office’ on ask.herts.ac.uk Revd Dr Allan Smith University Chaplain Tel: 01707 284456 Email: chaplain@herts.ac.uk Website: http://go.herts.ac.uk/thekey Advice and Support Centre (ASC) in the Students’ Union Tel: 01707 285022 Email: asc@herts.ac.uk

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Graduation and Beyond

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Certificates

Students’ certificates are produced by the Exams and Awards Office after an Exam Board has met to agree a student’s qualification. Once your certificate has been produced you will receive an email advising you of the next steps.

It is important to note that students’ names appear on their certificates according to how they were registered at the time an Exam Board meets. If a student wishes to discuss the possibility of changing their registered name, they must contact the Student Centre before the Exam Board meets. Certificate names must still remain the student’s legal name. More information is provided on the Exams and Awards Office website (see http://www.herts.ac.uk/ceremonies/your-certificate). Contact us All enquiries should be made by telephone or email as there is no student access to the Exams and Awards Office. Exams and Awards Office Tel: 01707 281111 Email: exams@herts.ac.uk

Degree Classification

The University of Hertfordshire uses an Honours classification system to determine your final award.

Honours Classifications First Class

For a First Class Honours award a candidate must achieve a classification grade of 69.50 or more

Upper Second For an Upper Second Class Honours award a candidate must achieve Class a classification grade of 59.50 or more Lower Second For a Lower Second Class Honours award a candidate must achieve Class a classification grade of 49.50 or more Third Class For a Third Class Honours award a candidate must achieve a classification grade of 39.50 or more

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Degree Classification

Your classification grade is an average numeric grade for a subset of the modules that you study. UPR AS14 section D6 explains how this subset of modules is identified. Candidates who fail to meet the requirements for an Honours award will be recommended for the highest interim award consistent with their achievements. Exams and Awards Office Tel: 01707 281111 Email: exams@herts.ac.uk

Awards Ceremonies

The University holds two sets of Awards Ceremonies each year for eligible students who have graduated with an award. September Ceremonies are held at the Abbey in St Albans and the December Ceremonies are held on the University’s de Havilland Campus.

Students must register their attendance via the ceremonies website and can purchase at least two tickets for their guests. Many choose to wear ceremonial dress for the occasion, which can be hired through the university’s robe provider J. Wippell & Co. Ltd. The website below contains all the details needed for our graduating students. Exams and Awards Office Tel: 01707 281111 Email: exams@herts.ac.uk Website: www.herts.ac.uk/ceremonies

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The University of Hertfordshire

Graduate Attributes The University is committed to providing a culturally enriched and researchinformed educational experience that will transform the lives of its students. Its aspiration for its graduates is that they will have developed the knowledge, skills and attributes to equip them for life in a complex and rapidly changing world. In addition to their subject expertise and proficiency, the University’s graduates will have the following attributes:

Professionalism, employability and enterprise

The University promotes professional integrity and provides opportunities to develop the skills of communication, independent and team working, problem solving, creativity, digital literacy, numeracy and self-management. Our graduates will be conďŹ dent, act with integrity, set themselves high standards and have skills that are essential to their future lives.

Learning and research skills

The University fosters intellectual curiosity and provides opportunities to develop effective learning and research abilities. Our graduates will be equipped to seek knowledge and to continue learning throughout their lives.

Intellectual depth, breadth and adaptability

The University encourages engagement in curricular, co-curricular and extracurricular activities that deepen and broaden knowledge and develop powers of analysis, application, synthesis, evaluation and criticality. Our graduates will be able to consider multiple perspectives as they apply intellectual rigour and innovative thinking to the practical and theoretical challenges they face.

Respect for others

The University promotes self-awareness, empathy, cultural awareness and mutual respect. Our graduates will have respect for themselves and others and will be courteous, inclusive and able to work in a wide range of cultural settings.

Social responsibility

The University promotes the values of ethical behaviour, sustainability and personal contribution. Our graduates will understand how their actions can enhance the wellbeing of others and will be equipped to make a valuable contribution to society.

Global awareness

The University fosters discussion of complex and evolving world issues. Our graduates will be conďŹ dent to act effectively in settings where language and culture are not familiar to them and will have an understanding of international traditions and practices both within, and beyond, their discipline.


University of Hertfordshire Alumni Association

Even though graduation might seem years away, once you receive your award you become part of the University of Hertfordshire Alumni Community – joining a network of thousands of graduates around the world. We want to make sure you continue to feel connected to us and your classmates.

How we can help you We are pleased to be able to offer support and a range of benefits to all alumni of the University of Hertfordshire, including: • Access to social and professional networks with like-minded individuals. • Free careers support and advice for two years after graduation. • With your free alumni membership card, access to a range of great discounts and benefits. • Alumni reunions and networking events in the UK and around the world. • News from the University and your fellow graduates • Discounts and opportunities for further study. • Continued access to campus facilities and events. How you can stay involved We are in regular contact with more than 120,000 alumni around the world, letting them know about events, news and benefits through Futures magazine, our e-newsletter E-futures, and social media. There are lots of ways that alumni stay involved, including: • Speaking to current students at careers events about your job. • Becoming an international ambassador or getting involved with your country chapter. • Speaking to prospective students at open days. • Providing work experience, placements and recruiting students. • Giving and supporting our fundraising activities. When are we open? Monday to Thursday 08.30–17.00 Friday 08.30–16.00 Contact us Tel: 01707 281145 Email: alumni@herts.ac.uk Web: www.herts.ac.uk/alumni Facebook: www.facebook.com/HertsAlumni LinkedIn group: ‘University of Hertfordshire Alumni Association’ Twitter: @HertsAlumni Search ‘alumni’ on ask.herts.ac.uk

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Rules and Regulations

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UNIVERSITY POLICIES AND REGULATIONS (UPRS)

As a condition of your registration with the University of Hertfordshire, you are required to comply with the University’s Policies and Regulations (UPRs).

The UPRs are available in full on the University of Hertfordshire’s website: http://sitem.herts.ac.uk/secreg/upr_azlist_info.htm You can obtain copies of the documents from Governance Services. Tel: 01707 285126 Email: a.courtney@herts.ac.uk

STUDENT CODE OF CONDUCT 1 SUMMARY OF PRINCIPAL CHANGES General changes The document has been reviewed and is re-issued without amendment.

1

Our University is a student-focussed and diverse community of students and staff who work and study together closely and it is important that they are able to do so without disruption. The student community includes those enrolled on short courses; on undergraduate, taught postgraduate and Continuing Professional Development programmes; and those registered for research degrees.

2

The University has a fair admissions policy and aims to be responsive to all applicants and to provide pre-entry information that is appropriate. All students are able to use the high quality learning and teaching facilities and support services that we provide and are encouraged to participate actively in the work of the University through committee membership. There are well-established processes through which students may raise queries and complaints. Fuller information is given in the Statement of Responsibilities and Commitments (Appendix I, UPR SA012, refers).

3

This Code of Conduct is intended to clarify the standard of behaviour that the University expects from students when they are at the University and when they go out into the wider community. These standards are enshrined in University regulation. Where this Code appears to conflict with University regulation, the latter will take precedence. The examples given in this Code are illustrative and are not an exhaustive list.

4

As a student we expect you: i to commit to all elements of your programme of study, recognising that a full- time course requires the equivalent of a minimum 40 hours per week study time;

1 Academic Board Minutes: 574.3, 11 March 2009; 9, 16 March 2011; 123, 14 March 2012; 359.5.2, 1 March 2014, refer. 2 Appendix I, UPR SA01 ‘Statement of Rights and Responsibilities

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STUDENT CODE OF CONDUCT

ii to be punctual in your attendance and to meet deadlines (persistent, unexplained, late arrival at, or early departure from, lectures, seminars, tutorials and practicals is not acceptable); iii to be attentive in class (electronic devices other than those necessary for the session must be switched off for the entire period of the lecture, seminar, tutorial or practical, in particular, using your mobile telephone, texting or sending recordings/images is not acceptable; any other form of behaviour which could reasonably be regarded as disruptive or offensive is also not acceptable); iv to ensure that you do not behave in a disruptive manner either on or off campus (the University considers disruptive, inconsiderate or offensive behaviour (including such behaviour in the on-line ‘environment’) to be a breach of discipline); v to be responsible for the good behaviour of any guests that you invite to the University (children are not permitted to attend timetabled learning and teaching activities, including lectures, seminars and other teaching activities; unless you have obtained permission beforehand, you are not allowed to bring visitors to timetabled learning and teaching activities, including lectures, seminars and other teaching activities); vi to be respectful and polite to fellow students, staff and others visiting or working on campus; vii to recognise and respect the cultural diversity of the University and take no action that might undermine the principles of cultural tolerance within our community; viii to uphold the good name and reputation of the University in your off-campus activities, exercising respect and tolerance in the wider community; ix not to behave in ways that bring the University into disrepute; x to carry your University Identity Card at all times when you are on campus (individuals without cards will be asked to leave campus); xi neither intentionally nor negligently to damage or misuse or make unauthorised use of University premises, property or equipment; xii to comply with the University’s Health and Safety policies and regulations, to take reasonable care of your health and safety and not to endanger the health or safety of others; xiii to be personally responsible for your actions and behaviour and to comply with all University regulations, including this Code of Conduct (the University may take disciplinary action should you fail to do so); xiv to comply with the law at all times and report to the relevant authorities any incidents that you may witness. In return you become a welcome member of our community, entitled to all of the rights and privileges associated with that membership which are summarised in the Statement of Responsibilities and Commitments2. Mrs S C Grant Secretary and Registrar Signed: 1 August 2016

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Plagiarism and Collusion

What is academic integrity?

Academic integrity is fundamental to the values promoted by the University. It is The University is a ‘learning community’ important that all students are judged on in which students and staff learn from their ability, and that no student is allowed each other, from their peers and through unfairly to take an advantage over others, original research. In maintaining this to affect the integrity of the assessment learning community, the concept of process, or to diminish the reliability academic integrity is fundamental. and quality of the University of Academic integrity means that both staff Hertfordshire degree. and students conduct all aspects of their academic work in accordance with the accepted conventions of good academic practice in written work and in creative practice. Good academic practice involves students understanding how to use the work of academics and other students to develop their own insights into a particular area of study and to generate new ideas. In particular, it is never acceptable to use the words of others or their creative output (whether published or unpublished, including material from the internet) without explicit acknowledgement. Achieving good academic practices involves: • developing your own independent evaluation of academic issues. • drawing upon research and evidence from academics in your field of study. • discussing and evaluating existing concepts and theories. • demonstrating your understanding of the key literature. • developing your own arguments Good academic practice means developing: • study skills (eg, reading, note-taking, summarising, paraphrasing, research). • critical enquiry and evaluation (eg, balanced opinion, reasoning and argument). • referencing and bibliographic citation skills (ie, when and how to reference).

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Plagiarism and Collusion

Bad academic practice or academic dishonesty (plagiarism, cheating, fraud, etc) is often caused by failing to understand what is expected and what is allowed. Acting with academic integrity enables students to demonstrate their own knowledge, skills and understanding of the subject and then to receive feedback to help them to progress. Failure to act in this way means that a student will not be developing the skills that are essential in the longer term to personal and academic growth. The feedback received on the student’s work will not help them to improve as it will not be a genuine reflection of their knowledge and abilities. Some suggestions to help you to develop good academic practices include: • When you take notes from sources, make sure you do so in ways that identify where you are making your own observations based on what you are reading, where you are paraphrasing and where you are recording direct quotations. This will be particularly important if you are taking notes and then reviewing them at a later stage. • Plan your study time, be aware of deadlines and leave plenty of time for writing to avoid the need to take ‘short cuts’ which could lead to bad academic practice. • Avoid including large amounts of acknowledged pasted material, or over- quotation from external sources, as this is likely to detract from the quality and originality of the work and is therefore unlikely to secure good marks. To demonstrate your knowledge and ability effectively in assignments you need to use your own words. • The purpose of assessment is to enable you to develop and demonstrate your own knowledge and understanding of the area of study. It is expected that your work should be informed by, and refer to, the work of others in the field or to discussions with your peers and tutors. However, such contributions must always be acknowledged in accordance with conventions appropriate to the discipline. This requires more than a mention of a source in a bibliography. You should acknowledge, as they arise in your work, another person’s ideas, artworks or words using the appropriate referencing conventions. It is important to make clear which are your words, ideas or artworks and which have been taken from others. • It is often helpful to discuss ideas and approaches to your work with your fellow students. However, work submitted for assessment should always be entirely your own except where clearly specified otherwise in the instructions of the assignment. In some instances, working in groups will be required, and there may be occasions when work is submitted from the whole group rather than individuals. In these instances the instructions will make it clear how individual contributions to the joint work should be identified and will be assessed. If you are in any doubt, check with the person setting the assignment.

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Serious Adverse Circumstances 1

What are serious adverse circumstances? Serious adverse circumstances are significant circumstances beyond your control which affect your ability to perform to your full potential if you were to submit or attend assessments at the appointed time.

2

What are the main principles on which the University’s serious adverse circumstances policy is based? i

The University allows you to draw to its attention any significant circumstances beyond your control that mean your performance would be prejudiced if you were to submit or sit an assessment at the appointed time in the academic session. However, if despite such circumstances you decide to sit/submit an assessment, the University will not accept a claim that you have serious adverse circumstances in respect of the assessment. This principle is in line with the University’s aim of making its students fit for the world of employment; one such skill involves taking responsibility for one’s own decision making. This principle operates subject to two highly exceptional circumstances set out in paragraph 7 below.

ii

Based on the University’s guidance, programme staff will advise you on what an Assessment Panel/Module Board is likely to regard as a ‘serious adverse circumstance’, but the decision whether to sit/submit or not to sit/submit will lie with you alone.

iii Where a claim of serious adverse circumstances is submitted by you, the following principles will be adhered to by the Assessment Panels and Module Boards: a Where a student has proven serious adverse circumstances, the University does not award grades on the basis of what the student may have achieved had the circumstances not existed/occurred. Instead, the University grants more time or repeated opportunities in order for the student to demonstrate their knowledge and abilities. b The University will treat information about a student’s serious adverse circumstances with sensitivity and respect, regardless of the level of perceived severity. c The University will treat a student’s reported circumstances with as much confidentiality as is practically possible. In very sensitive circumstances, a student may request that the circumstances are only disclosed to the Chair of the Assessment Panel, the Chair of the Module Board and the external examiners (UPR AS 14 C2.8.7).

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Serious Adverse Circumstances 3

Process for submission of serious adverse circumstances in relation to assessed work If there is a serious adverse circumstance that has affected your assessment (or assessments) you must communicate details to the University using the form provided by the School, with appropriate evidence. All Schools have a system of recording the receipt of such forms and evidence and acknowledging receipt to the student. Details of your serious adverse circumstances must be submitted to the Module Board, normally through the designated programme administrative office or programme administrator, prior to any meeting of the Board as described in the University’s Policies and Regulations (UPR AS14 paragraph C2.7; AS12 Appendix 1 paragraph 5.4.2). You should submit your serious adverse circumstances no later than ten working days before the meeting of the Board, but where the relevant assessment is within twelve working days of the Module Board, any serious adverse circumstances must be notified by you no later than two working days after the assessment.

4

Serious adverse circumstances and attendance at lectures/seminars, etc If you are required to attend a lecture, seminar, practical or other type of timetabled class and you are unable to do so owing to illness, you must self-certify to this effect. If, however, the illness extends beyond seven successive working days and attendance is required, you should obtain a medical certificate verifying that you are not fit to attend.

5

Serious adverse circumstances and non-attendance at an examination/inclass test If you are not sufficiently fit to attend an examination/in-class test you should notify the appropriate staff in your School before the scheduled start time, and your doctor or other registered medical professional/counsellor (where appropriate) as soon as possible. It is important to note that the University Medical Practice is not prepared to give retrospective certification after the date of the examination/ in-class test. Certification can only be provided if a doctor or nurse has been consulted by a student during their illness.

6

Serious adverse circumstances and failure to submit coursework by the due date If you are unable to submit coursework by the due date, in the first instance you should apply to the designated member of staff of the programme for an extension (if available). Once the period for extensions has expired, you must complete a serious adverse circumstances form following the procedure set out in paragraph 3 above.

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Serious Adverse Circumstances 7

Serious adverse circumstances and attendance at an examination/in-class test or the submission of coursework Except in the two circumstances outlined below, students who sit/submit an assessment deem themselves to be sufficiently able to undertake the assessment and cannot later claim to have suffered serious adverse circumstances to explain poor performance. Exceptions: i Where at the time of sitting/submitting the relevant assessment, it is established that the student was not capable of understanding that their performance was likely to be affected seriously by ill health and/or its treatment and this view is supported by a doctor/psychiatric practitioner or the University’s Disability Services. This ground will be a very rare occurrence as in most circumstances students will be in a position to decide whether their serious adverse circumstances are likely to affect their performance in assessments. Examples may include the death of a close family member within a day or so of the examination/in-class test; being involved in a serious car accident on the way to an examination and suffering posttraumatic stress; or being unaware of the likely effect of a serious mental illness on assessment performance. If you rely upon this ground you will be required to lodge a claim of serious adverse circumstances using the normal procedures (see paragraph 3 above). In addition, you will be required to take a special letter to your doctor/psychiatric practitioner or the University’s Disability Services in which the health professional is asked to certify to the effect that at the time you took the assessment you were not capable of understanding that your performance was likely to be affected seriously by ill health and/or its treatment If the claim is upheld, the original mark will be null and void. If the claim is not upheld, the recorded mark will stand. ii Where a student suddenly becomes unwell during an examination or in-class test and they decide to leave without completing the assessment. In this event, they must notify the invigilator before leaving the examination room of the serious adverse circumstances which necessitate their leaving, unless it is impractical to do so (eg, the student is unconscious or being violently sick).

If, having left the examination room, you decide to rely on serious adverse circumstances and you submit a form requesting a deferral and your circumstances are approved, the original mark will be null and void. If the claim is not upheld, the recorded mark will stand.

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Serious Adverse Circumstances 8

Serious adverse circumstances and students with a disability i While it is acceptable for Schools to accept evidence of a medical disability from a doctor, it is not appropriate for Schools to accept a diagnosis of a specific learning difficulty without consulting Disability Services. ii

Where a School Assessment Panel (SAP) considers that a serious adverse circumstance is linked to a disability and the School has received no information from Disability Services, the SAP should obtain the consent of the student in question to refer the evidence to Disability Services.

iii Before accepting cases of serious adverse circumstances on the grounds of disability, Boards of Examiners are required to check with Disability Services whether the evidence of disability provided by the student to the Board is satisfactory. This includes cases where the student has alleged that they have not received appropriate support from Disability Services. iv Students submitting serious adverse circumstances for a reason related to disability support should ask a member of Disability Services for a written statement to support their claim. v Disability Services may submit evidence on behalf of a student under exception (i) in paragraph 7 above, where appropriate

Examination Boards

Boards of Examiners meet at the end of each Semester to confirm your grades for each module studied, to make decisions on your progression through your programme and to decide the award at the end of your programme of study (or if you exit the programme at some earlier stage).

There are two types of Boards of Examiners: Module Boards and Programme Boards. See UPR AS14 C2 (Module Boards) and C3 (Programme Boards) for more information.

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Examination Boards

Module Boards: • confirm and report the grade a student has achieved in each module. • decide on changes to grades because of proven serious adverse circumstances (see UPR AS14 C2.8). • decide the penalties to be imposed in proven cases of cheating, plagiarism, collusion or other academic misconduct (see UPR AS14 C2.9). • monitor the performance of students from different programmes studying a module. • issue grades to students. Programme Boards: • consider the eligibility of students for awards. • recommend the conferment of awards and the classification of such awards. • make decisions on the progression of students. • decide on any award of compensatory credit – see UPR AS14 para D 4.4 (undergraduate students) para D 4.5 (postgraduate students). Appeals If you wish to appeal against the decision of a Board of Examiners, you will need to consult the UPR AS12 Appendix 1 section 5 which sets out the timescales and procedures that must be followed. Please also refer to the Appeals, Complaints and Disciplinary Procedures section on page 120 of this guide. External Examiners The University appoints External Examiners, mainly from other universities but also from industry and/or the professions. They are qualified and experienced in the subject, have an understanding of the academic standards required for the award and are independent of the University of Hertfordshire. As such, they are able to provide carefully considered advice on the academic standards of the programmes and/or modules to which they have been appointed. They are also able to offer an informed view of how standards compare with the same or similar awards at other UK Universities of which they have experience. Each External Examiner provides an annual written report to the University, providing invaluable independent feedback to the University at module and programme level. External Examiners’ reports are made available to your Student Representatives as part of the University’s annual quality monitoring of your programme. If you are not a Student Representative and you would like to request a copy of the External Examiners’ reports relating to your programme, a list of External Examiners, by subject area, is available via this site: go.herts.ac.uk/externalexaminers Please note that contacting External Examiners regarding any aspect of your programme of study is prohibited. The University has appropriate internal mechanisms in place if you wish to raise a concern using the complaints or appeals procedures (see following pagee). Search ‘exam boards’ on ask.herts.ac.uk

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Appeals, Complaints and Disciplinary Procedures

The Office of the Dean of Students is responsible for academic appeals, complaints and the implementation of the student disciplinary procedures.

Academic Appeals (also known as the Review of Assessment Decisions) Most assessments proceed in a perfectly normal manner, but on some occasions events beyond the control of the student can affect performance. On these occasions, a student may decide not to sit an examination (or similar) or not to submit a piece of coursework and may choose instead to submit a claim for serious adverse circumstances to the Board of Examiners before that Board meets. Students will be given guidance with regard to the University’s view of what will be accepted as serious adverse circumstances. Students who decide not to sit or submit on the basis of serious adverse circumstances which are then not accepted are at risk of failing that assessment. Students who decide to sit or to submit coursework are considered (with only very rare exceptions) to have been capable of sitting that examination (or similar) or submitting that coursework. Students not submitting serious adverse circumstances who then fail an assessment can appeal after results are released, but the grounds for such an appeal are very limited. Full details are given in UPR AS12 Appendix I; see also the section in this guide headed Academic Appeals. Complaints In the main, students enjoy their time at the University, but in an organisation of this size things sometimes can go wrong. If that should happen, the University would always advise that efforts should be made to resolve the issue informally and at a local level. If that is not possible, a formal complaints procedure exists. Full details of the formal complaints procedure can be found in UPR SA16. Disciplinary procedures If a student breaks the University regulations, this could result in disciplinary procedures being invoked. The vast majority of students never have any involvement with disciplinary procedures, but if you should find yourself in that position, guidance can be sought from the Students’ Union: https://hertfordshire.su/advice-and-support. Full details of the disciplinary procedures can be found in UPR SA13. Information on these procedures can be obtained from the University’s Student Procedures Coordinator, Governance Services: Tel: 01707 285028 Email: studentprocedures@herts.ac.uk Further information is available via StudyNet and Ask Herts.

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Appeals, Complaints and Disciplinary Procedures Office of the Independent Adjudicator If, at the end of any of these procedures, you are dissatisfied, you have the right to raise your case with the Office of the Independent Adjudicator (OIA). The University will advise you of the details of the OIA at the appropriate time. Office of the Dean of Students Tel: 01707 284451 Email: deanofstudents@herts.ac.uk Requests for a third party to act on behalf of a student Only in exceptional circumstances does the University allow a third party to act on behalf of a student or provide a third party with information about the student. A third party might be a family member, guardian, friend or fellow student. It is unlikely to be appropriate to approve a third party request if a student: • has not understood what has been said to them and wants someone else to gather information – for example, feedback from a lecturer or information about a University debt. • is experiencing a general level of stress – for example, because of poor results or too much work. • is busy with other things and doesn’t feel they have time to speak to the University themselves. • is out of the country. It might be appropriate to approve a third party request if a student: • is experiencing significant mental distress – for example, owing to a recognised mental health condition or illness. • has been through a significantly traumatic experience. • has a disability which impacts on their ability to liaise directly with other people. The University reserves the right to refuse requests for a third party to act on behalf of a student. A copy of the procedure and further guidance is available through the Office of the Dean of Students

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IT Regulations at the University of Hertfordshire

The following is a very brief summary of the main points of the IT regulations.

You are expected to be familiar with the full regulations, which are available at University Policies and Regulations (UPRs) http://www.herts.ac.uk/about-us/corporategovernance/uprs Governance – don’t break the law, do abide by University of Hertfordshire Policies and Regulations (UPRs), and do observe the regulations of any third parties whose facilities you access. Identity – don’t allow anyone else to use your University login account, don’t disguise your online identity and don’t attempt to obtain or use anyone else’s. Infrastructure – don’t put the institution’s IT facilities at risk by introducing malware, interfering with hardware or loading unauthorised software. Information – safeguard personal data, respect other people’s information and don’t abuse copyright material. Remember that mobile devices may not be a secure way to handle information. Behaviour – don’t waste IT resources, interfere with others’ legitimate use or behave towards others in a way that would not be acceptable in the physical world. If you have any problems with your password please go to https://www.pss.herts.ac.uk Contact us Online: https://helpdesk.herts.ac.uk/login Email: helpdesk@herts.ac.uk Tel: 01707 284678 or pick up the phone at an on-campus Information Point

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Data Protection

Use of Student Record information and compliance with Data Protection Legislation

What records does the University hold? The University maintains records relating to students in manual and electronic forms. These include: • Correspondence with and relating to students, current, potential and past. • Electronic records for applicants created from information supplied during the admissions process. • Information on current and former students, including photographs, collected during the admissions process, at initial registration, or subsequently added as a result of processing within the University, which may be both during or after the completion of the student’s period of study. These records are subject to the University’s Data Protection Policy UPR IM08, full details of which are available at: http://sitem.herts.ac.uk/secreg/upr/IM08.htm How is this information used? Information from students’ records is used in a number of ways, including but not confined to: • Administering courses and examinations and the financial and quality assurance processes that support them. This includes systems and services such as StudyNet, learning resources, payment services and ID cards. • Supporting security systems in buildings, and systems designed to ensure students’ safety and compliance with University regulations. These systems include CCTV, access control and monitoring of car parking, both on and off campus. • Recording and providing information on students’ attendance, academic progress, fitness to study/practise (where applicable), and information relating to non-academic student issues (where relevant to a student’s progression and/or the University’s duty of care for that student and/or the public) and awards to the Student Loans Company, employers, and other sponsors and professional associations that have legitimate and/or contractual rights to the information. This can include: o Where requested by a student, reference information about that student provided to third parties. o Information on admissions and student performance given to institutions at which students have previously studied, both in the UK and overseas. • Providing the basis for information published for or circulated at the University’s Degree Award Ceremonies, including those held overseas. • Transferring personal information about the authors of written assignments to the Plagiarism Detection Service (‘the Service’) and, where appropriate, the onward transmission by the Service of extracts from this information to members of academic staff at other institutions using the Service both in the UK and overseas. • For recruitment and internal marketing purposes, possibly involving collaboration with overseas agents.

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Data Protection

• For academic and administrative purposes, for arrangements with overseas institutions including but not confined to students studying abroad, exchange programmes, placements and international academic or research collaborations. • By the Alumni Office and the University of Hertfordshire Students’ Union to publicise and provide information in support of their respective membership activities and facilities. • The University is also a member of a Data Protection Partnership arrangement with Hertfordshire Police, under which they are supplied with addresses at which students living off campus are resident. This information (which does not include the names of residents at these addresses) can be used by the police – for example, where particular areas of high student concentration in Hatfield are being targeted by burglars, to allow warnings to be passed on via StudyNet (in a similar fashion to the way information is fed into Neighbourhood Watch networks). • To provide the basis for official returns based on both individualised information and corporate level statistics required by the government, the Higher Education Funding Council for England and other statutory agencies, which the University has a contractual obligation to report to. The above processing may involve sharing data with organisations outside the European Economic Area, which may not be governed by UK or equivalent Data Protection law. You may withdraw your consent to the University processing your personal data at any time by emailing ask@herts.ac.uk or contacting the Student Centre. However, please be aware that this may affect the University’s ability to offer you key services. When students and alumni are asked to provide additional information beyond the core requirements above, they will also be asked to consent to the collection, recording and use of that information. Where students wish to authorise the University to pass information about them to a third party, they should obtain and complete a copy of the DPA authority form from the Student Centre. This document is also available on Ask Herts. Contact us Alex Hall Acting Director of Legal Services and University Solicitor Tel: 01707 284719 Email: a.hall7@herts.ac.uk

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notes


Emergency Contact In the event of an emergency, please call Security on 01707 285555 or dial 5555 from any internal telephone. KM3320/08_17

The Herts Handbook 2017/18  

Everything you need to know about life as a student at the University of Hertfordshire.