E-Governance and Urban Policy Design in Developing Countries

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74 E-GOVERNANCE AND URBAN POLICY DESIGN

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quality of life of citizens, ensuring transparency, accountability and

use advantages of the technologies, to use cyberspace, to create

public participation.

communication and activity networks free from the usual spatial and

In general, the broad adoption of the Internet around the world has

temporal constraints is a crucial element in providing a democratic counter-balance to other technological and global trends.” (Carter,

enabled a new class of participatory systems that allow people to

1997: 151–152).

contribute, share information and work together in real time (Eysenbach, 2008).

The potential in achieving that in developing countries is very exciting, but it also poses serious challenges, given the constraints that need

Furthermore, engaging the public transforms users from passive recipients of information to active participants in a collaborative

to be overcome to ensure access and exposure to the potential empowerment properties of ICTs. Local government, in its role as

community, helping to improve their own environment and quality

facilitator of development, would thereby have a key role to play in

of life. “The ability of small-scale initiatives in cities and regions to

fostering this process.

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