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Resumes

Creating Resumes That Come Out On Top

30 SECONDS IS ALL IT TAKES FOR “YES” OR “NO”!

Employers receive hundreds of resumes for job openings and the screening process is usually quick and decisive: within thirty seconds your resume goes onto one of three piles: “yes,” “no,” or “maybe.” The “yes” candidates have succeeded in communicating to the employer that they have the skills and qualifications needed for the job and have an excellent chance of receiving an interview. Your resume is the first formal introduction between you and hiring organizations. It is imperative that your resume clearly and concisely spells out your career objective, skills, education, and achievements. The “targeted resume” is the most effective resume format for getting and keeping the attention of the employer.


THE DIFFERENCE BETWEEN A “CHRONOLOGICAL RESUME” AND A “TARGETED RESUME.” CHRONOLOGICAL (Example on pg 51) In the “olden days” the chronological resume was the format most commonly used. This format lists your educational and work experience in reverse chronological order. By listing your experience all in one “Experience” category, oftentimes unrelated experience ends up distracting from more important experience. For example your most recent experience might be that restaurant job you have to help pay for college expenses and the employer will see that before other relevant experience such as an internship or cooperative education experience.

THE TARGETED RESUME (Example on pg 51) Targeting your resume essentially involves choosing particular career goals or objectives and designing a resume to achieve them. If you have done a complete inventory of your qualifications, you should be able to identify strengths that can translate into potential career directions. By creating multiple experience categories (i.e. “Administrative Experience,” “Teaching Experience,” “Other Experience,” etc.) you can help employers focus on those experiences most relevant to the position you are applying for. If your job search includes multiple job objectives, you can have two or three different resumes which place emphasis on different targeted objectives.

YOUR RESUME Your resume is like an advertisement of yourself to a prospective employer. You want your resume to look and sound appealing to enhance your chances of being selected for an interview. Ultimately, your resume presents your skills, abilities, and qualifications as they relate to the position you are applying for. Before developing your resume it is important to know what skills employers are seeking. SKILLS COMMONLY SOUGHT BY EMPLOYERS • Communication skills • Listening skills • Interpersonal skills • Ability to organize and coordinate • Creativity • Leadership Skills • Ability to motivate others • Adaptability • Persuasive skills • Team/Group dynamics knowledge


Chronological Resume Format


Targeted Resume Format


“Your resume is like an advertisement of yourself to employers”

USING ACTION VERBS TO HIGHLIGHT SKILLS AND ACCOMPLISHMENTS: Action verbs are used to emphasize your skills and accomplishments, avoids personal pronouns, and uses action words to describe duties. EFFECTIVE ACTION VERBS- EXAMPLES •Conduct individual, small and large group counseling sessions. •Advise students regarding college majors and admission requirements. •Designed, selected, and implemented instructional materials for course unit, “Columbus Sailed the Ocean Blue.” . • Conducted analysis of processes and procedures on existing equipment. • Constructed, administered, and evaluated formal and informal tests. • Redesigned a cereal packaging line •Designed equipment interface, configured automated scales, and recommended line flow alterations that decreased cycle time by 10% •Directed and supervised three plant superintendents and twenty-five production supervisors in a 300,000 square foot facility consisting of 525 employees •Met and exceeded $200,000 sales quota set by sales supervisors and management •Reconcile bank statements for operating and payroll accounts. •Developed software for emerging growth welding robotics firm •Conducted research on market potential and demographics •Provided line sketches and equipment recommendations. See the “Resume Verb List” on the next page for more ideas to improve your resume.

POINTS TO CONSIDER: Be brief: Your resume should be as complete as possible without being redundant or irrelevant. Usually the resume will be one page long. As a rule of thumb, for each additional degree and/or seven years of experience, you can add another page. If you do have a two-page resume, be sure that the essential or primary information can be scanned quickly and appears on the front page. Be consistent in style and content: Stylistic gimmicks (e.g., underlining, asterisks, indenting, bold type) can be effective but should not be overused. Be logical: Make sure the information flows smoothly and sensibly. Remember: YOU determine how a person reads your resume. We read left to right, top to bottom. Prioritize and arrange your information accordingly. Be conscious of image: Remember that your resume and cover letter are often your first contacts with a prospective employer. Resumes should be visually appealing and should not contain typographical or grammatical errors.


RESUME VERB LIST Leadership & Management

Recommended

Debated

Developed

Assigned

Sorted Data

Demonstrated

Directed

Chaired meetings

Systematized

Edited

Drew

Coordinated

Informed

Entertained

Delegated

Communication :

Integrated information

Fashioned

Developed

Human Relations & Teaching

Interpreted

Generated Ideas

Directed

Adapted

Persuaded

Illustrated

Evaluated

Advised

Proofread

Initiated

Hired

Aided

Publicized

Performed

Improved

Assisted

Reported

Portrayed Images

Initiated

Coached

Sold

Sang

Interviewed

Communicated

Spoke

Sketched

Led

Conversed

Summarized

Visualized

Managed

Counseled

Synthesized

Wrote

Motivated

Defined

Translated

Oversaw

Educated

Planned

Empathized

Research & Investigative

Clerial/Technical

Promoted change

Empowered

Assessed

Arranged

Reviewed

Encouraged

Collected

Assembled

Sold

Explained

Critiqued

Built

Supervised

Facilitated

Diagnosed

Calculated

Trained

Guided

Disproved

Catalogued

Physical/Mechanical &

Influenced

Evaluated

Classified

Administration & Organization

Informed

Examined

Computed

Allocated resources

Instructed

Extracted

Constructed

Audited

Listened

Identified

Cooked

Budgeted

Mediated

Inspected

Counted

Calculated

Mentored

Interviewed

Designed

Categorized

Negotiated

Monitored

Devised

Classified

Nursed

Observed

Engineered

Compiled information

Presented

Researched

Entered data

Designed

Taught

Reviewed

Fabricated

Developed programs

Trained

Solved problems

Filed

Established procedures

Translated

Studied

Inspected

Estimated

Treated

Summarized

Installed

Forecasted

Tutored

Surveyed

Lifted

Implemented

Understood

Synthesized

Operated

Tested

Processed

Maintained records Made decisions

Communication :

Managed budget

Written & Verbal

Artistic & Creative

Program computers Recorded

Managed time

Addressed

Acted

Repaired

Marketed

Advocated

Composed

Sorted

Organized

Collaborated

Created

Transported

Prioritized

Corresponded

Designed

Word processed


30 SECONDS IS ALL IT TAKES FOR “YES” OR “NO”! Employers receive hundreds of resumes for job openings and the screening process is usually quick and decisive: within thirty seconds your resume goes onto one of three piles: “yes,” “no,” or “maybe.” The “yes” candidates have succeeded in communicating to the employer that they have the skills and qualifications needed for the job and have an excellent chance of receiving an interview. Your resume is the first formal introduction between you and hiring organizations. It is imperative that your resume clearly and concisely spells out your career objective, skills, education, and achievements. The “targeted resume” is the most effective resume format for getting and keeping the attention of the employer.

THE DIFFERENCE BETWEEN A “CHRONOLOGICAL RESUME” AND A “TARGETED RESUME.” CHRONOLOGICAL (Example on pg 51) In the “olden days” the chronological resume was the format most commonly used. This format lists your educational and work experience in reverse chronological order. By listing your experience all in one “Experience” category, oftentimes unrelated experience ends up distracting from more important experience. For example your most recent experience might be that restaurant job you have to help pay for college expenses and the employer will see that before other relevant experience such as an internship or cooperative education experience. THE TARGETED RESUME (Example on pg 51) Targeting your resume essentially involves choosing particular career goals or objectives and designing a resume to achieve them. If you have done a complete inventory of your qualifications, you should be able to identify strengths that can translate into potential career directions. By creating multiple experience categories (i.e. “Administrative Experience,” “Teaching Experience,” “Other Experience,” etc.) you can help employers focus on those experiences most relevant to the

position you are applying for. If your job search includes multiple job objectives, you can have two or three different resumes which place emphasis on different targeted objectives.

BUILDING YOUR RESUME Your resume is like an advertisement of yourself to a prospective employer.

You want your

resume to look and sound appealing to enhance your chances of being selected for an interview. Ultimately, your resume presents your skills, abilities, and qualifications as they relate to the position you are applying for.

Before developing

your resume it is important to know what skills employers are seeking. SKILLS COMMONLY SOUGHT BY EMPLOYERS • Oral skills • Written skills • Ability to organize and coordinate • Intercommunication skills • Creativity

BUILDING YOUR RESUME: CATEGORIES The following elements are often included in resumes. Arrange whichever categories you use to reflect your strengths in the most advantageous way. CONTACT INFORMATION: Your name, address(es), phone number(s) with area codes. It is acceptable to include your e-mail address. OBJECTIVE: One sentence stating the kind of position you want, the task(s) you want to perform, or the environment in which you wish to work. EDUCATION: Name of institution, city, state, degree, major, and month and year of graduation. You may wish to include would be schools attended overseas; course work directly applicable to the desired job; minor; GPA (overall or departmental). The highest degree earned should be listed first, then continue backward.


CERTIFICATION: Include your area/level of certification and date received EXPERIENCE: Name of organization, job title, city, state, dates of employment or service, and active verb descriptions (*) of responsibilities and duties usually in bullet form. For targeted Resumes you can highlight specific experience: “Administrative Experience,” “Management Experience” “Related Experience,” “Other Experience,” etc. SKILLS: Provide a list of skills or qualifications that you would like the employer to know about that may not come through in other headings. List computer languages, programs, systems, etc. For example: Excellent team player; Work well independently while also in team situations; Excellent oral and written communication skills. HONORS/AWARDS: Academic scholarships, grants, academic honors, awards (e.g. Geology Student of the Year) and Dean’s List (may also be included under Education section) LANGUAGES: Foreign Languages: Define the level of your ability : “Fluent,” “Literate,” “Conversant” PROFESSIONAL MEMBERSHIPS: Professional and community affiliations, clubs/organizations, and student groups. Include name of organization, dates of membership, and offices held, if any. INTERESTS/ACTIVITIES (Optional): Special interests, activities, or travel experiences. REFERENCES: Not Necessary but if you want, the statement “references available upon request” is preferred. List references on a separate page (name, address and phone) which matches your resume paper. Do not send unless they ask for them! OTHER HEADINGS: “Special Skills;” “Publications;” “Professional Development” (training, seminars, conferences, workshops), “Class Projects,” “Study Abroad,” “If you have something else to add that would be relevant, make a heading that’s appropriate and include it!

LAYOUT, FORMAT AND PRINTING FORMAT: • Are general headings (education, experience, etc) consistently presented and set apart in some way from the other material (by capitalizing, underlining, spacing, bold-facing, etc)? • Does the order of material presented emphasize what you intend it to? Is the order logical? Are the items in reverse chronological order (i.e., most recent experience first)? • Is the length of the resume appropriate to the amount of material presented and to the job objective? • Does the resume have an overall neat, readable appearance? Is it easy to scan? Is there sufficient but not excessive white space? PRINTING: • Your resume should be word-processed. • Have it printed on “resume” paper (stationery stores or office supply stores have a selection of paper for resume writing). Use pale colors such as white, ivory, gray, cream, beige, or off-white. Avoid loud and garish colors and bright white. • Test your resume by photocopying it. Oftentimes employers copy your resume and pass it on to others in the organization. CONTENT • Are the topic headings specific enough to invite reader interest? • Is the information presented specific and concise? Is it quantitative where appropriate? • Are accomplishments and problem-solving skills emphasized? • Are your name, address, and telephone number, and email address at the top of the first page? If there is a second page, is your last name and “page 2” at the top? • Is all important information included? • Is extraneous material (hobbies, marital status, age, irrelevant memberships, repetitious information, etc) eliminated?


STYLE • Do sentences begin with action verbs? • Is grammatical style consistent throughout? • Is choice of vocabulary appropriate to your job target? • Are punctuation and spelling correct? • Are sentences and paragraphs of a readable length? (Paragraphs ideally should be no longer than a few lines) • Have extraneous phrases, such as “duties included” been eliminated? • Do any of your phrases or sentences contain personal pronouns? LAYOUT • Fonts: Avoid using Courier, it is a wide font and takes up too much room. Common resume fonts include Times Roman, Helvectica, Palatino. There are many new fonts that look great too. Experiment with your font menu! • Font Size: 11point the average; 10 point is lowest you would want to go.

10 | THE EDGE

• Margins: .5 inch margins top, bottom, right and left are recommended to give you space you need. In Microsoft Word go to “File” then “Page Setup” and change each margin. It is almost impossible to have a one page resume with the default margins. • Bullets are used to highlight verb statements on a resume. It is recommended to go to “Insert” and then select “Symbol” and insert a bullet where you want it. The bullet wizard in Word adds too much spacing that takes away valuable space on your resume. FINALLY: Proofread, Proofread, Proofread!! Always have someone else proof your resume. You have worked so much with your resume you will just not see those typos or mistakes that someone else can spot in seconds!. Career Services offers resume critiques to help you make sure your resume is perfect!

EXAMPLES OF RESUMES CAN BE FOUND ON THE FOLLOWING PAGES


Resume Dos and Don’ts

Do keep it to one page in length, if at all possible.

Do reduce the margins and rearrange formatting, and you should be able to fit it on one page, but if you absolutely must have two pages, then

Do put your name on both pages (and address only on the first).

Do target everything to your objective or the advertised position.

Do read the job description of the position you are applying for and

Do include all skills and experience that relate.

Do use verbs in your job descriptions.

Don’t include information and skills that do not relate to your objective. (You may include employment that does not relate, but only briefly describe.)

Don’t include personal information or hobbies that do not relate.

Do use bold to your advantage by highlighting important information.

Do be sure that you are stating your college degree correctly.

Do include your GPA if it is over 3.5 and any honors. If lower, leave it off!

Don’t have an email address that is unprofessional.

Do have a professional sounding message on your answering machine.

Do require anyone who may answer your phone to be polite and take accurate messages.

Don’t include a second address. Put one where you will receive mail. If you move, have mail forwarded. Do realize that if change your contact information after posting or giving your resume, employers cannot contact you, and so you must start your distribution all over again.


TWO WAYS TO IMPROVE YOUR RESUME 1 » BY MAGNIFYING

Focus the reader’s attention on skills, tasks, and activities related to the student’s job objective. Degree of importance is emphasized by positioning and by how much detail is included. (Psychologically, people tend to pay more attention to items that are near the top of a list.) 1. For each job description, put the most relevant task at the beginning of the list. Provide details for related tasks only. Quantify and include outcomes. Indicate special recognition. Before Job Objective: Entry-level technical writer Secretary, Monmouth, Inc., New Brunswick, New Jersey Filed court documents and billing receipts. Entered data into IBM PC using Lotus. Contacted clients to update information on corporate holdings. Wrote letters and reports. After magnifying: Composed more than 50 letters sent to corporate clients such as Scott Paper, Zeneca, and Campbell, Inc. Wrote narrative for statistical report on white-collar crime that was included in the annual report sent to nearly 1,000 organizations nationwide. 2. If two or more positions show relevant skills or occupations, group them into a related Experience category and position it high on the resume. Provide description of accomplishments using action verbs and quantification where appropriate. 3. Incorporate related volunteer work, club activities, community work, and class projects into the Related Experience category. 4. Include related course work that suggests background in the desired field under the education category. For example, the history major who wants to go into business should stress such business-related courses as written communication in business, economics, or marketing (if those courses are part of his/her academic transcript). 5. For experienced alumni or career changers’ resumes, add a Highlights or Qualifications Brief category following the job objective that summarizes the relevant career high points and skills.

6. Show skills rather than tell about them. Examples: “Possess excellent communication skills” can be rewritten as: “Successfully addressed the needs of an average of 50 customers daily from a variety of ethic and socioeconomic backgrounds.” “Have financial management skills” can be rewritten as: “Demonstrated financial management skills by effectively completing spreadsheets, cashflow accounts and ledger balances.” 7. Include certifications, licenses, and special skills in CPR, real estate, etc. Any special recognition for competitions (blue ribbons for showing horses, Eagle Scout ranking, runner-up in Miss teenage Delaware Pageant, etc) should be mentioned. Mention the fact that the student financed 50 percent of his college education. 8. High school activities and accomplishments should be included if they are particularly relevant to the job objective. Dates should make it clear when these activities took place. 9. Develop a portfolio of writing samples, photographs, reports, brochures, art work, articles, certificates, etc. that provides concrete evidence of accomplishments. Resume can state that “Portfolio and/or references are available upon request.”

2 » BY MINIMIZING

It is important not to distract the reader’s attention from the “good” information by mentioning items that are unrelated to the purpose of the resume. 1. Leave out details that are unrelated to the job objective. Everything listed in the job descriptions---and especially in the Other Experience category--- should be relevant to that objective. 2. Omit naming non-degree-granting institutions, irrelevant course work, unrelated hobbies. 3. Leave out “References available upon request” unless there is extra space that you think should be filled to improve the visual appearance of the resume. 4. In general, leave out personal information that has no bearing on your ability to do the job. And leave out details that imply personal information that is irrelevant---such as age. Leave out graduation dates if they are not within two years of today’s date. And avoid race-related data: Leave out membership in the NAACP unless there’s a strong reason to include it, such as to indicate leadership ability.


RESUME FOR

INTERNSHIP OR CO-OP WITHOUT RELATED EXPERIENCE SMART STUDENT

1235 Southside Blvd. #777 • Jacksonville, FL 32256 • (904) 555-9876 • computerman@star.com OBJECTIVE Co-op or Internship position in the field of Computer Information Science EDUCATION UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida Masters of Computer Science Expected Graduation: April 2014

Bachelor of Science in Computer and Information Sciences Program Emphasis in Information Systems, May 2012 3.8 G.P.A. Dean’s List

COMPUTER SKILLS Microsoft Excel Microsoft Power Point Microsoft Access Adobe PageMaker Adobe PageMaker Adobe Acrobat RELATED COURSEWORK Intro to C - introduction to C programming; types, operations, and expressions File Structures - focuses on business-oriented file processing and storage techniques Intro to System Structures - computer structure, machine language, instruction execution Intro to Systems Software – system and utility programs, programming techniques QUALIFICATIONS • Excellent written and oral communication • Experience working in a team oriented setting • Adept at following complex directions • Hard worker who is eager to learn and apply education WORK EXPERIENCE LONGHORN STEAKHOUSE, Jacksonville, Florida Customer Service and Sales May 2012 – present • Provide customer service, • Employee of the Month honor received four times since employment began

GATEWAY INTERNATIONAL, Jacksonville, Florida Customer Service and Relations December 2010 – April 2012


RESUME FOR

INTERNSHIP OR CO-OP WITHOUT RELATED EXPERIENCE LIONEL HUTZ

1235 SOUTHSIDE BLVD. #777 JACKSONVILLE, FL 32256 HOLLYWOOD@STAR.COM 904 864-1234 OBJECTIVE

To obtain an Internship or Co-op position in Electrical Engineering

EDUCATION Bachelor of Science in Electrical Engineering, Expected April 2014 University of North Florida, Jacksonville, Florida 3.5 GPA RELATED SKILLS

Engineering Entry-level knowledge of electricity and electronic circuits Computer Languages General C programming knowledge Software Experience in Windows, Microsoft Office Hardware General knowledge of PCs and network assembly

RELATED COURSE WORK

Intro to C Programming • General knowledge of basic C functions and programming procedures Microcomputer Applications Software • Basic knowledge of computers, networking and systems software Basic Circuit Theory • Basic analysis of DC and AC electric circuits Electric Network Theory • Analysis of two-port networks transmitting sinusoidal signals, Laplace techniques

HONORS

• Awarded Bright Futures Scholarship for High School Academics • North Florida Engineering Scholarship • Golden Key National Honor Society

WORK EXPERIENCE

AMC Theaters, Jacksonville, Florida May 2012- Present General Manager • Supervise a staff of 15 to 20 employees • Manage daily operations • Successfully created team oriented environment • Demonstrate effective leadership skills


RESUME FOR

INTERNSHIP OR CO-OP WITHOUT RELATED EXPERIENCE BART SIMPSON

5500 UNIVERSITY BLVD. • JACKSONVILLE, FLORIDA 32255 PHONE (904) 555-1234 • FAX (123) 098-7654 • Rodneedsajob@domain.com OBJECTIVE

Summer Internship related to the mechanical engineering field

EDUCATION

University Of North Florida Bachelor of Science in Mechanical Engineering Program Expected date of graduation: April 2013

SKILLS

WINDOWS OPERATING SYSTEMS HTML CAD key Java Microsoft Word Microsoft Excel Fluent in German Familiar with operation of lathes and milling machines

COURSE WORK

Analysis of Dynamic Systems Strength of Material Mechanical Systems Lab Strong foundation of statistics and mathematics

OTHER EXPERIENCE

Granger Lawn Care Service, Jacksonville, Florida OWNER/OPERATOR • Provided excellent customer service • Supervised and trained employees

Summers 2011-2012

University of North Florida, Jacksonville, Florida UNF HOMECOMING COMMITTEE CHAIR • Organized fund-raiser for homecoming • Planned event for over 400 guests • Responsible for execution of ideas and set-up

2010-2011

HONORS

• Edsel Ford Scholarship for Innovation in Design • Earl Greef Memorial Scholarship • National Merit Scholar


INTERNSHIP OR CO-OP WITHOUT RELATED EXPERIENCE

RESUME FOR

MARTIN LAWRENCE 1235 Southside Blvd. #777 Jacksonville, FL 32256 (904) 555-9876 Hollywood@star.com OBJECTIVE

A Co-op or Internship position in the field of Civil Engineering

EDUCATION

UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida Enrolled in Bachelor of Science in Civil Engineering Program Expected Date of graduation: April 2013

HONORS

Dean’s List all three semesters, 2011 Awarded 75% Merit Scholarship for Academics, 2010 Two-time first place winner in SECME Bridge building competition, 2010, 2011

COURSE WORK RELATED SKILLS

• Solid Foundation of Writing and Communication • Thermodynamics • Computer Aided Engineering • Dynamics • Mechanics of Materials • Analysis of Structures

Computer Microsoft Office, spreadsheets, entry-level knowledge of drafting software

Interpersonal/Employability • Team player with excellent people skills • Adept at working in a customer service environment • Dependable employee with overabundant initiative • Quick learner and self-starter EXPERIENCE RUTH’S CHRIS STEAKHOUSE, Jacksonville, Florida Customer Service and Sales, 5/10 – PRESENT • Provide excellent customer service to customers on a daily basis • Effectively communicate with large team • Implement key principals of time management and customer service RED ROBIN GRILL, Jacksonville, Florida Customer Service and Sales, 12/08-4/10


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB RHODES BRIDGES

8538 Denallen Dr • Jacksonville, FL 33526 • Cell: 904-313-4618 • Builderbob @yahoo.com OBJECTIVE: Construction management in the area of heavy civil road/bridge construction and road widening. EDUCATION: University of North Florida, Jacksonville, FL Bachelor of Science in Building Construction Management, Expected May 2012 Minor in Business Administration, GPA 3.4) CONSTRUCTION MANAGEMENT SKILLS: Primavera P3 project scheduling software Primavera Sure-Track project scheduling software Autocad 12 drafting software Agtek site analysis software Netscape Web page Composer

Microsoft Excel Microsoft Word Microsoft Photo shop Microsoft Power Point Microsoft Project

RELEVANT EXPERIENCE: • Road Construction: Handled weekly cost vs. production reports, sub contractors pay requisitions, schedule updates, and maintained traffic reports (2010-2012) • Associated Schools of Construction Student Competition: Cost Estimate, Safety Plan, and Project Schedule for a Bridge and Road Widening Project (2010) • Associated Schools of Construction Student Competition, Cost Estimate, Safety Plan, and Project Schedule for an Airport Reconstruction Project (2009) • UNF Parking committee, traffic safety and garage construction plan (2007-2009) • Research Project: Conducted analysis of construction contracts with unusual situations and extra conditions (2008) • Research Project: Conducted analysis for residential construction and the impact of taxes and permit costs (2007) STUDENT ACTIVITIES: National Association of Home Builders, Member, UNF student chapter (2010 - present) Associated General Contractors, Member, UNF student chapter (2010- present) Construction Management Association, Member, UNF student chapter (2010 - present) Associated Builders and Contractors Inc., Member, UNF student chapter (2010 - present) Student Government Budget and Allocations, Chairman, Managed $2.3 million dollar budget (2009, 2010) College of Computing Sciences and Engineering, Student Government Representative (2009) Society of Physics Students, Member (2008 - present) Kappa Alpha Order, Founding Member, Zta Xi chapter (2008 - present) ACHIEVEMENTS: UNF Student Leadership and Service Award (2010) First Place in the Deerwood Labor Day Fitness 5K (2010) UNF Presidential Ambassador of the year (2009) EMPLOYMENT: Hubbard Construction, Construction Engineer, Jacksonville, FL, (9/2009 to present) Anderson Construction, Laborer, Jacksonville, FL, (Summers 2008, 2009, 20010)


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB CLEARA WATERS

8538 Denallen Dr. • Jacksonville, FL 33526 • Cell: 904-313-4618 • engineering @yahoo.com Civil Engineer seeking position in areas of wastewater treatment, water supply, storm water analysis, or other environmental engineering. EDUCATION Bachelor of Science in Civil Engineering, University of North Florida, Jacksonville, FL, August, 2012 (Worked an average of 10 hours per week while attending school) Stanton College Preparatory High School, International Baccalaureate, 2008, Advanced Placement RELATED SKILLS AutoCAD – 3D drawings and assemblies Visual Analysis – 3D bridge design C – Programming language Windows operating systems PSPICE – analog and digital circuit design RISA 2D – 2D truss design MS Word, Excel, PowerPoint – office applications SWMM – Storm Water Management Model; analysis of sub-catchment rainfall runoff BioWin – wastewater treatment plant design and optimization based on treatment volume vs. effluent quality; focus on 3 stage, biodenpho, and Modified Ludzak-Ettinger plant design. RELEVANT EXPERIENCE FWEA competition: Analyzed 3 alternative wastewater treatment plant options by using BioWin to optimize the treatment level to treatment volume ratio, performed a cost analysis of the options, and presented the final design recommendations. SAE competition: Designed and built formula style racecar with a budget of over $35k (student raised), aided in fabrication and assembly, designed, drew, and built braking system. ASCE steel bridge competition: Designed and built 21’ steel bridge with budget of over $10k (student raised); worked in 3 student teams to design and optimize bridge design, aided in manufacture, and in charge of 3D rendering of bridge in AutoCAD. Research Assistant: Analyzed the effects of pipe material on the decay rate of chlorine disinfectant utility by creating reactors to simulate different pipe conditions and compared decay rate over time for JEA utility Surveyed HVAC equipment in SouthTrust building for future redesign and replacement; AutoCAD drawings of HVAC schematics Machine shop – Mill, Lathe, CNC Mill, TIG welder experience. ACTIVITIES Florida Bright Futures Academic Scholarship. President, UNF FL Water Environment Association President, UF Society of Automotive Engineers. American Society of Civil Engineering, Member Florida Engineering Society, Member MATHCOUNTS Volunteer – middle school math competition EMPLOYMENT Engineering Assistant Sunbelt Engineering, Jacksonville, FL Research Assistant University of North Florida, Jacksonville, FL

12/07 – 1/09 5/08 – 10/08


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB ALBERT EINSTEIN

4567 St. Johns Bluff Road South, HB #1

Jacksonville, Florida 32256 (904) 620-1234 aein@unf.edu

OBJECTIVE

Entry-level position in the field of computer programming to gain and utilize experience with computers.

EDUCATION

University of North Florida Jacksonville, Florida Bachelor of Science May 2012 Major: Computer and Information Sciences

COMPUTER SKILLS

• Cobol, Assembly, QBasic, C, Pascal, Basic, C++, Java • Unix, MS-Dos, MS Windows, Windows 95, TSX/RSX • DEC Alpha, PC, PDP-11, IBM Mainframe • MS Word, WordPerfect, Lotus, Excel, dBASE, PageMaker

RELATED EXPERIENCE

Computing Services University of North Florida Jacksonville, Florida Help Desk Programmer Analyst May 2010 - present • Answer phone inquires • Assist in solving problems with employees’ computers • Train new employees and assist with hiring

Lab Assistant January 2010 - April 2010 • Promoted to Programmer Analyst • Installed hardware • Assisted with various software support

ACTIVITIES

Academic Resource Center University of North Florida Jacksonville, Florida Tutor May 2009 – December 2009 Tutored students in Pre-Calculus and Calculus courses

OTHER WORK EXPERIENCE

Belk Department Stores Jacksonville, Florida Accounting Clerk May 2008– April 2009 • Handled cash deposits • Assisted with reconciliation on cash register tape • Reconciled bank statements and assisted with accounts payable and receivables

HONORS & AWARDS

Upsilon Pi Epsilon Award for Academic Excellence in Computing Science Deans List Golden Key National Honor Society Math Student of the Year Award Graduated Magna Cum Laude

Association of Information Technology Professionals, Member University of North Florida Engineering Society, Treasurer BACCHUS--the campus alcohol awareness group, volunteer


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB Todd Flanders

(904) 555-1212 tflanders@aol.com 2657 Uphill Ave, Jacksonville, Florida 32244 OBJECTIVE

An entry-level automotive engineering position requiring strong analytical and organizational skills

EDUCATION

UNIVERSITY OF NORTH FLORIDA Jacksonville, Florida Bachelor of Science in Mechanical Engineering May 2012 Honors: Daniel M. Joseph Prize in Mechanical Engineering, 2011 Top Five Finisher in the ASME Region XI Student Section Website Competition

RELATED COURSEWORK Thermodynamics, Deformable Solids, Statics, Materials Science, Basic Circuits, Fluids Mechanics, Controls, Heat Transfer, Vibrations, Statistics, Design, Turbo Machinery, Automotive Structural Design RELATED EXPERIENCE

AUTOCRAFTERS, INC. Jacksonville, Florida Co-op Engineer August 2011 • Worked on advanced test project that involved mechanical design, CAD/CAM technology, automobile structures, and coordination among project groups

UNIVERSITY OF NORTH FLORIDA Jacksonville, Florida Senior Design Project Spring 2011 • Designed a data acquisition system to monitor solar panels installed on roof of the UNF Engineering building Mini-Baja Team participant Fall 2010 • Worked on six-member team to design and build a miniature stock car for National Society of Automotive Engineers competition Pressure Vessel Project Spring 2010 • Measured the discharge pressure when one pressure vessel discharged to the next at the instant it reached choke flow or subtonic velocity

GENERAL MOTORS CORPORATION Intern • Assisted in experimental and literature research • Prepared data for technical papers • Computed engineering calculations

Detroit, Michigan Summer 2009

SKILLS

•WINDOWS OPERATING SYSTEM •JAVA •IDEAS

•HTML •PROE •LABVIEW

ACTIVITIES

• Society of Automotive Engineers, President, 2009-Present • American Society of Mechanical Engineers (ASME), 2009-Present

•AUTOCAD •MATLAB •C++


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB Bill Dings

123 Buildit Blvd. Jacksonville, FL 32224

904-555-2345 bdings@aol.com

OBJECTIVE EDUCATION

University of North Florida Bachelor of Science Degree Building Construction Management, Cumulative GPA 3.96

RELATED EXPERIENCE

Galaxy Construction Company Jacksonville, FL Intern 8/2010-present •Performed buyout responsibilities for two projects in Brunswick Georgia •Researched and contacted qualified subcontractors and suppliers for contract buyout •Evaluated quotes from subcontractors •Checked work scopes with specifications •Wrote purchase orders and change orders •Prepared subcontracts •Performed tasks in Primavera P-3 in support of the Scheduling Manager •Canvass for subcontractors for multiple project bids nationwide

Universal Construction and Remodeling Project Manager •Managed scheduled for twenty employees. •Designed and developed work schedules •Processed orders and conducted inventory •Scheduling of subcontractors.

OTHER EXPERIENCE

WoodWork Building Group Jacksonville, FL Laborer 6/2008-12/2009 • Assist in layout and installation of masonry and pavers for walls, driveways, & walkways.

Acme Builders Construction Framer • Assist in layout and installation of walls, joists, & rafters.

PROFESSIONAL MEMBERSHIPS SKILLS

Green Construction, Leadership in Energy and Environmental Design (LEED), Heart of Florida Chapter Emerging Green Builders (EGB) Construction Management Association (CMA), American Concrete Institute (ACI)

To join a successful construction company in an entry-level management position, such as project engineer or assistant project manager Jacksonville, FL December, 2012

Jacksonville, FL 5/2009-3/2010.

Outstanding Group Inc. Jacksonville, FL Assistant Project Manager/Intern 1/2009-5/2009 •Processed transmittals, submittals, RFI’s, purchase orders, service orders, and subcontracts •Performed quantity take-offs utilizing Onscreen Takeoff •Compiled data for materials, and special equipment •Prepared and processed equipment specifications, and drawing revisions •Attended and took minutes of owner’s, site, subcontract, and operations meetings •Prepared permit packages, and other information associated with the permit process

Jacksonville, FL Summers 2007/2008

Estimating software: Timberline, ProEST, Graphisoft Estimator, MS Excel Scheduling software: MS Project, Primavera, Graphisoft Project. Word Processing: MS Word, MS Publisher

CERTIFICATION OSHA 30 hour card. CSST 100 hour course certification ACTIVITIES

Habitat for Humanity, Construction management service learning, Spring 2009, Fall 2010


RESUME FOR

ENTRY-LEVEL POST-GRADUATION JOB William Gates

123 Cable Road Jacksonville, Florida 32225 (904) 123-4567 e-mail: bgates@someplace.com EDUCATION University of North Florida, Jacksonville Florida Bachelor of Science in Electrical Engineering December 2012 Senior Project: Built and modified electronic motion detector HONORS Dean’s List Awarded full tuition University Merit Scholarship Phi Theta Kappa Honor Society RELATED SKILLS Engineering Thorough knowledge of electric and electronic circuit analysis Theoretical knowledge of analog and digital logic design and power systems Computer Languages Programming knowledge of C and Microsoft Word macros Software Experienced with DOS, Windows 3.x, Windows 95, WordPerfect, Microsoft Word, Excel, Mail, Power point and Novel NetWare for PCs Hardware Practical knowledge of computer and network assembly, function and technical trouble-shooting Internet Knowledge of TCP-IP protocols and HTML programming RELATED EXPERIENCE University of North Florida Computing Services, Jacksonville, Florida Help Desk Analyst and Technician , 2009 - Present - Prepare total office upgrades for clients. - Plan office network migration. - Install and maintain computer hardware. - Provide computer and network technical support in-house, on-site and via phone. ACTIVITIES IEEE - member since 2009 OTHER WORK EXPERIENCE Barnes and Noble Bookstore at UNF, Jacksonville, Florida Customer Service and Sales, 2007 - 2010


RESUME FOR

EXPERIENCED ALUMNI NED LUCKY

8538 Denallen Dr .• Jacksonville, FL 33526 • Cell: 904-313-4618 • Builderbob @yahoo.com Qualified for: Full-time position in Network or System Administration. Interests include routing, domain name services, router configuration, LAN/WAN setup, design, and server administration. EDUCATION & CERTIFICATIONS

UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida Bachelor of Science in Computer Information Sciences, Emphasis in Information Systems, May, 2012 Comptia A+ Certification (industry standard for vendor-neutral skills expected of a computer technician.), 2011 Cisco Certified Network Associate Certification - Cisco Routers & Switches, 2011

COMPUTER SCIENCE SKILLS

•Windows 9x, Windows XP – Microsoft OS • Linux (Debian, Mandrake) – Unix OS •Windows 2000 Server, Windows 2000 – Microsoft OS • Macintosh 8.2-X – Macintosh OS • Network Administration (TCP/IP, DNS, DHCP) • Cisco Routers, Switches, LAN/WAN • Build/Repair PC Systems • Microsoft Visual Basic 6.0 • MSSQL – Database software and Design • Visio 2000 – Network Design • Sendmail – Linux Mail Transfer Agent • PostFix – Linux Mail Transfer Agent • Procmail – Linux Mail Filter Software • AvMailgate – Linux Virus Server • Intermail – Unix Mail Transfer Agent • Veritas Backup Exec – Backup Software • DSL Connectivity – Dynamic/Static Connections • MSOffice Suite – Email, Spreadsheet, Database, Presentation Software RELEVANT EXPERIENCE

• Respond to Abuse issues, Port Scanning, Email Relay attempts, and produced records requested by law enforcement covering 200,000+ customer base • Configured and Administered servers • Abuse Manager, responsible for answering daily inquires about Abuse policies, conferring with Network Applications about Spam filter changes, tracking and monitoring corporate and customer security • Email administration for entire customer base • Participated with MIS group in build and setup of new LAN for 300+ employees • Took inbound calls for PC and Macintosh users with DUN connections and periodic Team Lead calls • Supported customers on multiple OS’s (Windows 9x, Windows 2000, Windows XP, Windows NT, Macintosh 8.2-10.1) • Supported ADSL and DUN connections for ISP accounts

CAMPUS ACTIVITIES

Member, ProNet of Florida Member, Lambuth University soccer team (1993 TCAC Soccer Championship)

EMPLOYMENT HISTORY CONVERGYS Internet Service Representative VOLARIS ONLINE Security Systems Administrator CONVERGYS Internet Customer Representative

4/10 – Present 8/07 – 12/10 11/05 – 8/07


RESUME FOR

EXPERIENCED ALUMNI Shorty Sircit

8538 Denallen Dr .• Jacksonville, FL 33526 • Cell: 904-313-4618 • ssircit@yahoo.com OBJECTIVE Electrical Engineering position in digital design. Areas of interest include digital logic design, microcoding, and embedded systems. EDUCATION Bachelor of Science Degree: Electrical Engineering, August 2009 University of North Florida, Jacksonville, FL GPA 3.61 (Working 20 hours/week as research assistant while attending school) ENGINEERING AND COMPUTER SKILLS C - programming language PSPICE – analog and digital circuit design Maple – analog circuit simulation TI OPT101 – optical sensor rotel – printed circuit board design Texas Instruments MSP430 microprocessor Verilog HDL – digital logic design Motorola HC12 microprocessor SensComp transducer – ultrasonic ranging sensor MATLAB – controls system design harp GP2Y0A21YK – infrared proximity sensor Motorola Creatalink 2XT 2-Way Pager MS FrontPage - web design MS Word, Excel, PowerPoint - office applications AR Embedded Workbench IDE – TI MSP430 microcode development MiniIDE – Motorola HC12 microcode development in assembly Imagecraft IDE for ICC12– Motorola HC12 microcode development in C Cadence – digital logic design & communication system design Statistical Analysis Program (SAS) – communications analysis Linux, Unix, Solaris, Windows - operating systems EXPERIENCE Autonomous Robot Design: Uses TI OPT101 optical sensors to follow lines, neodymium magnets formed in albach array for pickup mechanism, UART communication using infrared receiver, and 5 TI MSP430 microcontrollers for robotic control Intelligent Sewage Monitoring System: Responsible for power subsystem design and sonar measuring capability of embedded system using SensComp’s ultrasonic transducer, and the TI MSP430 microprocessor to monitor sewer lines using real-time and wireless communication via Motorola’s Creatalink 2XT 2-Way Pager Intelligent security system embedded design: uses keypad entry to access room monitored by hall effect sensor using the Motorola HC12 microprocessor. External alarm is triggered by wireless transceiver Analog circuit design, e.g. resonance transformer (Tesla Coil), sonar ranging module, and infrared distance detector Digital circuit design, e.g. digital phase-locked loop, and 916 MHz ASK wireless transceiver ACTIVITIES Florida Bright Futures Academic Scholarship Engineering Advisory Council. Member Golden Key International Honor Society, Member IEEE Southeastcon 2004 Robotics Competition – 2nd Place Florida Engineering Society (FES) Student Chapter. President (2 terms), Vice President, Secretary Eta Kappa Nu, Electrical Engineering Honor Society (HKN). Vice President Institute of Electronic and Electrical Engineering (IEEE), Member MATHCOUNTS Volunteer – middle school math competition EMPLOYMENT HISTORY University of North Florida, Jacksonville, FL, Electrical Engineering Teaching Assistant, 1/2008 – Present Harold’s Meat Market, Jacksonville, FL, Butcher, 8/2004 – 1/2008


RESUME FOR

Hardy Y. Ird

EXPERIENCED ALUMNI

8538 Denallen Dr .• Jacksonville, FL 33526 Cell: 904-313-4618 hird@yahoo.com

QUALIFIED FOR: Electrical Engineering position in product development. Areas of interest include embedded systems design, wireless technology, biomedical and natural science applications. EDUCATION Bachelor of Science: Electrical Engineering, May 2009 University of North Florida, Jacksonville, FL • GPA 3.63 (working ~ 20 hrs/week while attending school) ENGINEERING AND COMPUTER SKILLS • VERILOG HDL – digital logic design • Motorola M68HC12 Microcontroller • C-programming language • ASSEMBLY- microcoding HC11/12 • PSPICE – analog circuit design • MATLAB – control system design • MathCAD – advanced mathematical computations • Windows XP • MS Office (Word, Excel, PowerPoint) • SensComp Series 9000 Transducers • TI MSP430 Mixed Signal Processor • TI TMP101 temperature sensor • Fairchild Plastic Infrared LED • Phototransistors, QEC122 and QSC113 • Image Craft ICC12C compiler environment • Motorola M68HC12 Microcontroller • Protel – printed circuit board development • Softbaugh LCD Modules • IAR Workbench TI MSP430 microcode development environment • MiniIDE Motorola HC12 microcode development environment RELEVANT EXPERIENCE •Embedded system design of an Intelligent Temperature Sensor using the Texas Instrument MSP430F449 microprocessor and the TI TMP101 digital I2C temperature sensor. •Embedded system design of an Intelligent Manhole Cover to detect fluid levels using TI MSP430 microprocessor, SensComp 9000 series acoustic transducer, and Motorola Creatalink 2XT 2-Way Pager for wireless communications. •Embedded system design of an Intelligent Alarm System using the Motorola M68HC12 microcontroller and Fairchild infrared devices, QEC122 and QSC113. •Embedded system design of an Intelligent Digital Scale with Wireless Display using the Texas Instrument MSP430F449 microprocessors, and Motorola ZigBee wireless transceivers. •Digital logic design, e.g. adders, multiplexers, decoders, ALUs, counters. •Analog circuit design, e.g. op-amps, filters, and pulse width modulation using BJT/MOSFET transistors. ACTIVITIES AND HONORS Hansford W. Farris Academic Scholarship. President and Treasurer, IEEE Student Chapter. Vice President, Society of Women Engineers Student Chapter Member, Florida Engineering Society Student Chapter Member, Eta Kappa Nu Electrical Engineering Honor Society Member, Golden Key National Honor Society Volunteer, Habitat for Humanity Volunteer, JETS High School Engineering Competition EMPLOYMENT HISTORY Student Assistant University of North Florida Research Assistant University of North Florida Manager New England Eatery & Pub

08/09 - Present 10/09 - Present 07/07 - 08/09


RESUME FOR

EXPERIENCED ALUMNI Buddy Sapp

124 Springdale Road Apt: 11 Jacksonville, FL 32476 904-476-1234 buddysapp@aol.com Qualified for: Mechanical Engineering. Areas of interest include thermodynamic, propulsion, manufacturing, design, and controls engineering. Education University of North Florida, Jacksonville, FL Bachelor of Science: Mechanical Engineering May 2010 GPA 3.2

Florida Community College at Jacksonville, Jacksonville, FL Associates of Arts: December 2008 GPA 3.2

Engineering and Computer Skills • C – programming language • MS Word, Excel, PowerPoint – office applications • AutoCAD – computer aided design and drafting such as screw and bolt assembly • PSPICE – analog and digital circuit design • Pro/Engineer Wildfire – 3D model of piston assembly • Matrix Laboratory (Matlab) – control system design • Statistical Analysis Program (SAS) – communication system analysis • IDEAS – finite element stress analysis, bracket assembly • RoboWorks – 3D software modeling, simulation and animation of a robot arm Experience • Chilled Water Plant Project: Performed the design and selection of an efficient water-cooled plant. Responsible for analyzing compressor efficiency and energy usage in order to reduce the operating cost of the selected plant. • Performed finite element stress analysis on a heat-treated aluminum bracket. Validated simulation results through analysis at particular locations along the bracket model. • PD and PID Control for ECP Model 205 Torsional Plant: Demonstrated concepts associated with proportional plus derivative (PD) and proportional plus derivative and integral action (PID) controllers and verified system response to dynamic inputs. • Pressure Vessel Design: designed a pressure vessel system in order to discharge sonic air flow into ambient conditions and into a second pressure vessel. Analyzed the mass flow rate of air under choked conditions in the two configurations. • U.S. Navy: Supervised a work center of 10-15 personnel. Responsibilities included preventive maintenance on board ship flight deck, inspection of support equipment such as tow tractors and firefighting gear, and aircraft firefighter and search and rescue team leader. • U.S. Postal Service: Responsibilities included setting up mail processing workstations, operating motor vehicles to transport mail within the facility and handling mail processing equipment. Skills/Membershipis • Proficient in written and spoken Spanish • Instrument rated pilot – Land Single Engine Aircraft (170 hours logged) • Member, American Society of Mechanical Engineers (ASME) • Member, National Society of Black Engineers (NSBE) • Member, Pi Mu Epsilon Mathematics Honor Society Employment History Mail Handler Flight Deck Director

United States Postal Service 11/02 – 02/010 United States Navy 07/00 – 05/02


RESUME FOR

EXPERIENCED ALUMNI Michael Dell

Jacksonville,

FL 32225 (904) 123-4567 com

124 Osprey Way mdell@anywhere.

EDUCATION University of North Florida, Jacksonville, Florida Bachelor of Science in Computer and Information Science, Minor in Graphic Design Major: GPA 3.87, Overall GPA: 3.65, May 2008 Honors: Phi Theta Kappa and Dean’s List COMPUTER SKILLS COBOL Visual Basic Lotus

CCS Qbasic Microsoft Office

Assembler Oracle PowerPoint

RELEVANT EXPERIENCE Information Resources of Jacksonville, Jacksonville, FL Part-time Programmer, June 2008 - present • Perform installation procedures, custom programming and testing as required Barnett Technologies, Jacksonville, FL Intern, August 2006 - December 2007 • Built and installed PCs for staff • Established user accounts on appropriate networks • Traced and repaired network problems • Trouble-shooted various problems with staff computers • Trained personnel on network and various installed programs UNF Career Development Center, Jacksonville, FL Part-time Web Master, January 2006 - May 2007 • Worked directly with Director and staff on web page creation and maintenance. • Developed graphics for various marketing and promotional materials OTHER EXPERIENCE U.S. Navy E-8, AWCS Anti-submarine Warfare Operator Technician, 2002-2006 • National Defense Ribbon • Meritorious Accommodation Medal MEMBERSHIPS Delta Sigma Pi, 2006- 2008 Upsilon Pi Epsilon, 2005 - 2008, Coordinator of Special Events, 2008 Students in Free Enterprise, 2007 - 2008

Microsoft Access Paradox Word Perfect


A WORD ABOUT REFERENCES SHOULD YOU LIST YOUR REFERENCES ON YOUR RESUME? Should you list your references on your resume? Experts disagree, but I think you should list your references, either on your resume, or on a separate Reference Sheet, if those references are recognizable by name or title. Let me give you an example. I was working with a student once. We had completed his resume, and I asked if he wanted to list references. “What kind?” he asked. “Well,” I said, “do you have anybody who would recommend you and who is recognizable by name or title? He then proceeded to name a United States Senator and a United States Congressman whom he had known all his life. Those names, addresses, and telephone numbers went down on his resume. If someone famous will recommend you, put the name on your resume. Is it “name dropping” to do so? You bet it is. And it works. Alternatively, if someone with a spiffy title will recommend you, put the name, title, address, and phone number on your resume. Spiffy titles include: Professor, Dean, President, Owner, Manager, and so on. If you decide to list references, make sure you personally call them and ask their permission. Make certain you tell each reference you intend to include his or her name, address, and phone number on your resume. One very effective alternative to listing your references directly on your resume is to have a separate “Reference Sheet.” In this way you can send out resumes that do not reveal names and addresses of your references and then present the Reference Sheet at the interview. Or you might decide that some prospective employers should receive references at the same time they receive your resume. Then you include the Reference Sheet with the resume. From Resumes for Reentry by C. Edward Good

Usually, three references are provided. Be sure your name is on the separate Reference Sheet. Example of the correct format for listing references: Thomas English, Ph.D. Professor of Civil Engineering University of North Florida One UNF Drive Jacksonville, FL 32224 (904) 620-1234 tenglish@unf.edu


SAMPLE REFERENCE PAGE Vinnie Van Gogh

1234 Painters Way Jacksonville, FL 33224 (904) 123-4567 VinnieVanGogh@hotmail.com REFERENCES Ken Parker Director American Heart Association 1234 Main Street Suite 204 Jacksonville, FL 32211 904-123-4567 ken.parker@americanheart.org Dr. Debra Murphy Department Chair and Associate Professor (Art History) Department of Art and Design College of Arts and Sciences University of North Florida 1 UNF Drive Jacksonville, FL 32224 904-620-4037 dmurphy@unf.edu Ellen Housel Assistant Professor, Photography Department of Art and Design College of Arts and Sciences University of North Florida 1 UNF Drive Jacksonville, FL 32224 904-620-4037 ehousel@unf.edu Donald Moore Divisional Manager Southeastern Customer Service Department Citibank 132 Deerwood Park Drive Jacksonville, FL 32225 904-123-5432 dmoore@citibank.se.com



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