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Domain Central

Domain Central Reseller Billing 4.2 Getting Started - Service Plans Revision 1.3.61

(c) 1999-2007


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Contents Preface

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Documentation Conventions...............................................................................................................3 Typographical Conventions ................................................................................................................3 Feedback..............................................................................................................................................4

Introduction

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System Prior Configuration

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Creating Credit Terms .........................................................................................................................7 Creating Service Terms.......................................................................................................................8 Creating Plan Category .......................................................................................................................9 Adding Sales Category......................................................................................................................11 Creating Unique Group .....................................................................................................................12 Managing Resources.........................................................................................................................13 Adding Resource Category ....................................................................................................13 Adding Unit of Measure ..........................................................................................................15 Adding Resource.....................................................................................................................15 Including Resource in Resource Category............................................................................17 Managing Composite Physical Resource .............................................................................18 Managing Service Templates ...........................................................................................................20 Adding Domain Service Template .........................................................................................20 Adding Required Parameter to Service Template ................................................................22

Adding Service Plan

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Managing Service Plans

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Publishing Service Plan.....................................................................................................................27 Adding Subscription Period to Service Plan ....................................................................................27 Forming Service Plan Up-sales List .................................................................................................29 Assigning Credit Terms to Customer ...............................................................................................29 Adding Service Plan to Sales Category ...........................................................................................30 Assigning Service Terms to Service Plan ........................................................................................31 Assigning Unique Group to Service Plan .........................................................................................31 Configuring Service Plan Resource Rates ......................................................................................32 Adding Attribute to Service Plan .......................................................................................................33 Configuring Service Plan Allowed Upgrades/Downgrades.............................................................34

Billing Models

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Billing Models .....................................................................................................................................36 Billing Models Calculations ...............................................................................................................40


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Preface In This Chapter Documentation Conventions ..............................................................................3 Typographical Conventions................................................................................3 Feedback ...........................................................................................................4

Documentation Conventions Before you start using this guide, it is important to understand the documentation conventions used in it.

Typographical Conventions Formatting convention

Type of Information

Example

Special Bold

Items you must select, such as menu options, command buttons, or items in a list.

Go to the Resources tab.

Titles of chapters, sections, and subsections.

Refer to the Managing Your Account chapter.

Italics

Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value.

Type a placeholder into the From field, e.g. @@Order_Vendor_Account_ BillingContact_Email@

Monospace

The names of commands, files, and directories.

payflow.verisign.com

CAPITALS

Names of keys on the keyboard.

SHIFT, CTRL, ALT

KEY+KEY

Key combinations for which the user must press and hold down one key and then press another.

CTRL+P, ALT+F4


Preface

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Feedback If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback to info@domaincentral.com.au. Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.


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Introduction This document describes how to create and configure service plans offered to customers. It also concerns the related topics such as preparing plan and resource categories, unique groups, service templates, and resources.


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System Prior Configuration Service plan is set of basic services and resources assigned with definite pricing. It is services plans that are offered for sale to customers. Therefore, the main task before sales can start is creating and setting up of service plans. This task requires certain prior configuration to be done: service templates, plan categories, sales categories, and unique groups. 

Service template - as its name implies - is template of service plans. It determines required and optional resources to be provided by the service plan. It also defines external parameters to be requested during sales of service plans. The main difference from service plan is that service template has no subscription prices and terms, such as subscription period duration, its fees, refund policy and so on.

Service plan category determines two important things about a service plan: tax category and billing algorithm. Sales report can generate statistics by plan category. If you would like to see statistics by Windows and Linux hosting separately, put respective service plans in separate plan categories (even if these plans are subject to same taxes). If these plans are put in the same plan category, you will see general statistics and won't see statistics by hosting type.

Sales category is used for grouping service plans in online store and in customers' CPs by some comprehensive criterion. Examples of sales categories are: "Windows Shared Hosting", "SSL Sertificates", "Domain Registration" and the like.

Unique group is a group of mutually exclusive service plans. A service plan of such group cannot be used as up-sale to another service plan of the same unique group. In general, unique groups are meant to prevent situation, when customer purchases two hosting plans, two domain plans, and it is unclear what domain is to be assigned to what hosting. It is recommended to put all hosting service plan in the same unique group, leaving domain plans not grouped.

In This Chapter Creating Credit Terms ....................................................................................... 7 Creating Service Terms ..................................................................................... 8 Creating Plan Category ..................................................................................... 9 Adding Sales Category...................................................................................... 11 Creating Unique Group...................................................................................... 12 Managing Resources......................................................................................... 13 Managing Service Templates ............................................................................ 20


System Prior Configuration

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Creating Credit Terms Credit terms define your strategy in dealing with financial documents. Credit terms are assigned to customer class. Service plan can be configured to relegate customer to a customer class on purchase. Thus, the customer gets credit terms of the customer class. Each customer class can have own credit terms. Credit terms take action when customer is invoiced and does not pay for a period of time. To add a credit term: 1

Open the Configuration Director > Sales & Financial Settings > Credit Terms submenu of the Navigation tree. The list of credit terms currently available appears on the screen (empty by default).

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Click Add New Credit Terms. The adding new credit terms dialog window is displayed. Fill out the form:

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Type a credit terms name into the Name field. Use a maximum descriptive name as it will ease further manipulations with the credit terms.

Due period is a period of time during which an invoice has to be paid. If the invoice remains unpaid after the period, there can be financial penalties or legal actions. Input a due period length (in days) into the Due Period (days) field.

Type the number of days the grace period lasts into the Grace Period (days) field. Grace period, in a sense, is a guard time - in case customer pays in the last day of due period and you get the payment, say, one day later. We suggest setting a short grace period, e.g. 3 days long.

Hold period defines the last period when customer is able to pay up the invoice. If he doesn't pay, he is forbidden to purchase services until he pays up the invoice. Customer account is put on hold (can be re-activated). Type the number of days the hold period lasts into the Hold Period (days) field.

Click the Save button to finish adding new credit terms.


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Creating Service Terms Service terms define your strategy in managing services you provide. Service terms are assigned to a service plan. When customer purchases the plan, he gets service terms assigned to it. Each service plan can have own service terms. Service terms take effect independently of customer balance or unpaid invoices. Namely, service terms only take effect when customer does not renew a subscription within a period of time. To add a service terms: 1

Open the Configuration Director > Sales & Financial Settings > Service Terms submenu of the Navigation tree. The list of service terms currently available appears on the screen.

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Click Add New Service Terms. The adding new service terms dialog window is displayed. Fill out the form:

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Type a service terms name into the Name field. Use a maximum descriptive name as it will ease further manipulations with the service terms.

Subscription grace period defines a period of time (in days) when customer is still able to renew his subscription. This period starts from the subscription expiration date, expired subscription remains active for all this time. Input the number of days the subscription grace period lasts into the Subscription Grace Period (days) field.

Subscription hold period defines a period of time (in days) when customer's subscription remains in the On Hold state. Subscription is put on hold if it was not renewed in time (until the grace period ends). Services provisioning is suspended for this period. If the renewal order remains unprocessed at the end of the hold period, the subscription is stopped (with possible recovery).

Select the Destroy Services after Hold Period check box in order for the services to be destroyed (without possible recovery) as the subscription hold period ends.

Click Save to finish adding new service terms.


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Creating Plan Category Each new service plan you create has to belong to a plan category. Plan categories may be used for grouping service plans by some criterion. For example, shared hosting, dedicated hosting, domains, SSL certificates, etc. Yet, the primary intent of plan categories is to regulate taxation - plans that are to be taxed differently cannot be in the same category. To create a plan category: 1

Open the Product Director > Plan Manager > Plan Categories submenu of the Navigation tree. The list of currently available plan categories appears on the screen (empty by default).

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Click Add New Plan Category. The adding new plan category dialog window is displayed. Fill out the form:

Figure 1: Creating Plan Category


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Type a new plan category name into the Category Name field. Customers will see the category name you input in the online store and in their CPs. We suggest using a descriptive enough name. For detailed information on how plan categories are implemented, refer to the DC Reseller Billing 4.2 Getting Started Online Store guide.

Type a free-form description of the plan category into the Description field. This description is not shown in the online store. Using HTML code is allowed.

Type a free-form description of the plan category that is shown in customers' CPs into the Description for CP field. Using HTML code is allowed.

Type a name of the button that will be displayed in customer's CP into the Order Button name field. By clicking such button, customer can order service plans of this category. Note: in case several categories have the same button name, plans of all these categories are grouped under one button.

Click [...] next to the Tax Category field. From the window that opens, select a tax category if you want to subject service plans belonging to the plan category to some taxes. If not, leave the field blank.

Billing algorithm determines how billable units are assessed. Select one of the billing algorithms available by selecting one of the options in the Billing Algorithm group: 

Max per Day Usage - this algorithm depends on the resources' nesting. For example, PEM resources “Windows nodes/Mail Hosting (Microsoft Exchange)/Diskspace” and “Windows Nodes/Mail Hosting (Microsoft Exchange)/Traffic” are nested resources of the “Windows Nodes” resource. Each nested resource can have its own rate. For each day of the billing period, DC Reseller Billing gets usage for each resource and multiplies it by resource rate. Then it compares the calculated amounts of all nested resources within a base resource. The maximum amount is selected as billable amount for the base and all its nested resources. Such calculation is repeated for each day of the billing period; the sum of billable amounts for all days makes the billable amount for the period. Let’s consider two resources: “Windows nodes/Mail Hosting (Microsoft Exchange)/Diskspace” with rate of $20/GB “Windows nodes/Mail Hosting (Microsoft Exchange)/Traffic” with rate $10/GB. On 10 Jan 2006, usage of “Windows nodes/Mail Hosting (Microsoft Exchange)/Diskspace” was 1GB (worth $20), usage of “Windows nodes/Mail Hosting (Microsoft Exchange)/Traffic” was 1.5Gb (worth $15). Billable amount for “Windows nodes” and all its nested resources is $20. On 11 Jan 2006, usage of “Windows nodes/Mail Hosting (Microsoft Exchange)/Diskspace” was still 1GB (worth $20), usage of “Windows nodes/Mail Hosting (Microsoft Exchange)/Traffic” was 3Gb (worth $30). Billable amount for “Windows nodes” and all its nested resources is $30. Total billable amount for “Windows nodes” and all its nested resources for 10-11 Jan 2006 is $50;

Per Billing Cycle Usage - this is the most common billing algorithm. Billable units for each resource are accumulated since the last billing. Then they are multiplied by the resource rate and this makes billable amount of the resource for the billing period.


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Click Save to finish adding new plan category.

Adding Sales Category Sales category is used to group and display service plans in online store. To add a sales category: 1

Open the Product Director > Plan Manager > Sales Categories submenu of the Navigation screen. The list of sales categories available (if any) appears on the screen.

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Click Add New Sales Category. The adding new category dialog window is displayed. Fill the form:

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Type a new category name into the Category Name field. Category name is displayed on top of the category frame and reflects the nature of service plans that incorporate the category, for example, Linux Hosting, Free E-mail, Domain Registration and the like.

Input a general description of the category into the Description field. General description is displayed to the right of the category icon when it is collapsed. For better presentation, you may provide description in HTML format.

Type a detailed description of the category into the Long Description field. Long description is displayed in a pop-up window, when the "?" icon in the upper left corner of the category frame is clicked. For better presentation, you may provide description in HTML format.

Select a display condition from the Display Condition menu. This parameter determines when the category will NOT be shown in the online store. There are the following conditions available: None - the category is always shown; Hosting the category is not shown if a hosting plan is added to the shopping cart; Domain - the category is not shown if a domain plan is added to the shopping cart; Resource - the category is not shown if a resource-like plan is added to the shopping cart.

Select the Expand By Default check box to make the category displayed expanded when the page with it is first shown to a customer. By default all categories are displayed collapsed.

If necessary, type URL to EULA (End User License Agreement) page into the URL of the EULA page field.

Click Browse to the right of the Select File field and select an icon that will be displayed next to the category name from the dialog box that opens.

Click Save to finish creating new sales category.


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Creating Unique Group Unique group is a group of mutually exclusive service plans. A service plan cannot be sold as up-sale to another service plan of the same unique group. In general, unique groups are meant to prevent situation, when customer purchases two hosting plans, two domain plans, and it is unclear what domain is to be assigned to what hosting. It is recommended to put all hosting service plan in the same unique group, leaving domain plans not grouped. To create a unique group: 1

Open the Product Director > Plan Manager > Unique Groups submenu of the Navigation tree. The list of currently available unique groups appears on the screen.

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Click Add New Unique Group. The adding new unique group dialog window is displayed.

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Type a new group name into the Group Name field.

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Type a free-form group description into the Description field.

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Click Save to finish adding new unique group.


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Managing Resources Resources provided by external systems tightly integrated with DC Reseller Billing, such as PEM, rarely require any management from DC Reseller Billing side. They are imported from the integrated system and are maintained through integration. Resources provided by non-integrated system or internal to DC Reseller Billing are maintained manually. A very important group of such resources is resources used to control reseller subscriptions. For throughout instructions on how to manage these resources, refer to the DC Reseller Billing 4.2 Getting Started - Resellers guide. In this section we will consider general resources concept and management.

Adding Resource Category When planning categories for your resources, keep in mind the main use of resource categories - it is to provide taxation information for resources sales. Resources subjected to same taxes should be grouped in one category. Never group together resources taxed differently. These two rules will provide you with a minimum number of categories. You can subdivide them further so that resource category would indicate not only taxation of its members but also some technical aspects. Be extra careful if you sell your services to customers in multiple countries: resources, taxed similarly in one country, can be taxed differently in another country. Resource category is global and does not depend on location where sales take place. You may prefer having smaller categories to avoid problems with international sales. To create a new resource category: To add a resource category: 1

Open the Product Director > Resource Manager > Resource Categories submenu of the Navigation tree. The list of resource categories (if any) appears on the screen.

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Click Add New Resource Category. The adding new resource category dialog window is displayed. Fill out the form: 

Type a category name into the Category Name field. Choose a descriptive but short name so that the category could be easily recognized among other categories.

Type a free-form description of the category into the Description field.

Define how resources of the resource category are displayed in the online store and how they can be selected. Choose one of the options in the Webshop Display Type group: Default - resources selection is performed by choosing check boxes, Radio Button - resources selection is performed by choosing radio button.

Input an integer into the Sort Number field. This parameter defines the sorting order in online store.


System Prior Configuration

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Click [...] to the right of the Tax Category field. From the window that opens, select a tax category. Tax category is a group of sales taxes applicable to resources sales. These taxes are filtered through customer's tax zone (which is a group of sales taxes, operating on particular territory) and thus taxes of the sales order are determined. Tax category is optional. Empty tax category would mean that resources of this category are not taxable.

Click Add to finish adding new category.


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Adding Unit of Measure Unit of measure is a unit, in which resource allocation and use is expressed - "Mb" for disk space, and the like. Some resources can be measured in more than one unit. For example, disk space can be measured in "Mb" and in "Gb". In this case, one of the units - the smallest one - is called base unit while others are derived from it. Derived units are called secondary units. To add a base unit of measure: 1

Open the Product Director > Resource Manager > Units of Measure submenu of the Navigation tree.

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Click Add New Base Unit. The adding new base unit of measure dialog window is displayed.

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Type a name of the new unit into the Name field. This would be a commonly accepted abbreviation, such as "Gb".

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Type a free-form description of the unit into the Description field.

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Click Save to finish adding new base unit of measure.

To add a secondary unit of measure: 1

Open the Product Director > Resource Manager > Units of Measure submenu of the Navigation tree.

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Click Add New Secondary Unit. The adding new secondary unit of measure dialog window is displayed.

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Type a name of the new secondary unit into the Name field. This would be a commonly accepted abbreviation, such as "Gb".

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Type a free-form description into the Description field.

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Click [...] to the right of the Base Unit field. From the window that opens, select a base unit to derive the secondary unit from. E.g. "Gb" is 1024 "Mb". "Gb" is a secondary unit, "Mb" is a base unit.

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Type a multiplier (integer) into the Number field. This is the number of base units in one secondary unit. In our example, the multiplier would be "1024".

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Click Save to finish adding new secondary unit of measure.

After a unit of measure is created, its description can be modified as necessary. For secondary unit, you can also change base unit and multiplier. Changing unit name, however, is not allowed. The only way to do this is to delete the unit and create it again.

Adding Resource Resources imported from integrated provisioning systems are not modifiable or configurable in DC Reseller Billing. You can only create and maintain resources for not integrated system or resources that comprise several general resources (internal or external, or both) in one, so-called composite resources. For managing composite resources, refer to the Managing Composite Resources section (on page 18) further in this chapter.


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To add a new resource: 1

Open the Product Director > Resource Manager > Resources submenu of the Navigation tree. The list of resources available appears on the screen.

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Click Add New Resource. The adding new resource dialog window is displayed. Fill out the form:

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Type a name of the new external resource into the Name filed.

Click [...] to the right of the Resource Category field. From the window that opens, select a resource category. The newly created resource will belong to the selected category. Resource category defines how resource sales are to be taxed. If no category is selected, resource sales are not taxed.

Type a free-form description of the resource into the Description field.

For traffic, select the Additive check box. For other resource types, leave the check box clear.

Select the Is Deposit check box if the resource is to be used to control resellers' subscriptions. For more information on control resources, refer to the DC Reseller Billing 4.2 Getting Started - Resellers guide.

Click [...] to the right of the Unit of Measure field. From the window that opens, select a unit of measure to use.

Click [...] to the right of the Service Gate field. From the window that opens, select a service gate. Service gate represents the external system that provides the resource.

Type maximum and minimum values into the Max and into the Min fields respectively. These are technical restrictions of the resource: external system cannot provision less than the minimum and cannot provision more than the maximum.

Choose one of the resource control options: By Billing Manager - DC Reseller Billing would check resource usage statistics versus purchased quantity of the resource and suspend the subscription in case of overuse; By External System DC Reseller Billing relies on external system (such as PEM) to monitor the resource usage and to take appropriate actions in case of resource overuse.

Type a command name to be send to external system during provisioning of the resource into the Command field.

Choose one of the resource types available: Resource - this is a regular resource, representing some physical service; Composite Resource - this is a group of two or more related simple resources. It is used as a convenient way of presenting resources in online store.

Click Save to finish adding the resource.


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Including Resource in Resource Category A resource can be included in a resource category in two ways: 

From the resource side. The category is assigned to resource from resource properties.



From the resource category side. The resource is added to the category resources list from category properties.

Both ways have their benefits. The first way is suitable when it is required to add one or several single resource to different resource categories. The second way may come in handy when it is required to add several resources in one resource category. In this section we will consider both methods. To assign a resource category to a resource: 1

Open the Product Director > Resource Manager > Resources submenu of the Navigation tree. The list of resources available appears on the screen.

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Select a resource you want to assign the category to. To do this, click on the respective link in the ID or in the Name column. Selected resource properties appear.

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Click Edit at the bottom of the screen. The editing resource dialog window is displayed.

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Click [...] next to the Resource Category field. From the window that opens, select a resource category to assign.

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Click Save to confirm changes.

To form resources list of a resource category: 1

Open the Product Director > Resource Manager > Resource Categories submenu of the Navigation tree. The list of resource categories available appears on the screen.

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Select a resource category you want to form resources list for. To do this, click on the respective link in the Name column. Selected resource category properties appear.

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Click Edit at the bottom of the screen. The editing resource dialog window is displayed.

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Switch to the Resources tab. The list of resource already included in the category (if any) appears on the screen.

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Click Add New Resource to Category. The adding resources to resource category dialog window is displayed.

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Mark resources to be added by selecting respective check boxes.

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Click Add Selected Resources to finish including resources in resource category.


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Managing Composite Physical Resource Composite resource is basically a combination of several general resources. Composite resources can be used both in reseller plan and in ordinary plan for customers. Composite resource of customer plan is used to make service offer customer-oriented: instead of forcing customer to choose the number of mailboxes and disk space for them as two separate resources, you can combine them into a single composite resource with single set of pricing and limits. Thus composite resource of customer plan is frequently comprised of simple resource of different nature.

Adding Composite Resource Before adding a composite resource, make sure all the necessary measurement units are presented in the system. It makes sense using same unit of measure for composite resource and its components. If this is not possible, use units of measure that are convertible to each other, such as "Mb" and "Gb". To add a composite resource: 1

Open the Product Director > Resource Manager > Resources submenu of the Navigation tree. The list of resources available appears on the screen.

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Click Add New Resource. The adding new resource dialog window is displayed. Fill out the form:

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Type a new resource name into the Name field.

Type a free-form resource description into the Description field.

Leave the Is Additive check box clear.

Leave the Is Deposit check box clear.

Click [...] to the right of the Unit of Measure field. From the window that opens, select a unit of measure to use.

Click [...] to the right of the Service Gate field. From the window that opens, select the Resellers Management service.

Set resource limits in the Max and in the Min fields in accordance with your hardware requirements.

Select the Billing Manager option from the Controlled by group.

If necessary, type a command to configure the resource into the Command field.

Select the Composite Resource option from the Type group.

Click Save to finish creating new resource.


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Including Resource in Composite Resource By adding a composite resource, you actually create a template of one. Before it is packed with two or more general resources, it does not makes sense using it. To add general resource to a composite resource: 1

Open the Product Director > Resources Manager > Resources submenu of the Navigation tree. The list of resources available appears on the screen.

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Select the desired composite resource by clicking on the respective link in the ID or in the Name column. Use search by resource type to find it quickly. Selected resource properties appear on the screen.

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Switch to the Included Resources tab. The list of resources included in the composite resource (if any) appears on the screen.

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Click Add New Included Resource. The adding resources to composite resource dialog window is displayed.

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Mark resources you want to include by selecting respective check boxes.

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Set the quantity of each resource to be included in respective field in the Amount column. By default, 1 unit of each selected resource is included.

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Click Add to finish adding resources to the composite resource.


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Managing Service Templates DC Reseller Billing has two modes of adding service templates - automatic and manual. This parameter is set in the process of creating service gate, which is beyond the scope of this guide. PEM requires importing service templates automatically and you are not allowed to form them manually. Other external systems may use the other mode.

Adding Domain Service Template The most common service templates that are to be added manually - domain service templates. To add a domain service template: 1

Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of service gates available appears on the screen.

2

Click Add New Service Template. The adding new service template wizard starts.

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Select the Domain Management service by selecting respective option to the left of the ID column. The list shows only gates with the Service Templates are imported from External System option set off.

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Click Next >> to proceed to the next wizard step. Fill out the form: 

Input a service template name into the Name field. Use a maximum descriptive name as it will ease further manipulations with the service template.

Input a service template version into the Version field. Each time the template is changed, its version can be increased at will. No roll back to previous versions is implemented.

Select the Active box to make the template available for creating service plans.

You may require a service plan based on this template to be sold only if customer has already purchased another (parent) service plan. E.g. you sell the domain registration service and want customer to host on your hardware nodes (servers) only. You sell one of you hosting service plan and, if customer purchases it, he is also able to purchase the domain registration service plan. To mark the service template to be used for creating up-sale service plans, select the Parent Subscription Required check box.

You may configure PEM not to destroy services if customer cancels his subscription. However, in terms of domain registration service, not destroying services means that you further provide them in full (as domain registration is a record in your DNS server, customer's domain name will still be resolved even when his subscription is canceled). It is strongly recommended that you either take payments in advance for a full service period (and not make refund on subscription cancellation) or select the Destroy Service on Cancel check box.

Click [...] to the right of the Top Level Domain field. From the window that opens, select a domain zone in which domains are to be registered. If you want to sell domains in several domain zones, you need to create several service templates - one for each zone.


System Prior Configuration

Select Selected By Default check box to make online store search of available domain names by default in your domain zone.

Select, whether name servers for the domain registration service are specified explicitly or acquired automatically from PEM by selecting respective option in the Name Servers group.

If you have selected to specify servers explicitly, input the primary, secondary, third (optionally), and fourth (optionally) DNS names or IP addresses into the Primary Name Server, Secondary Name Server, Third Name Server, and Fourth Name Server fields respectively.

If you have selected to acquire server addresses automatically, click [...] to the right of the Source field. From the window that opens, select a source. For now, the only source that is supported is PEM.

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When finished, proceed to the next wizard step by clicking Next >>.

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The following screen lists optional domain resources. This step is optional and if no domain resources are configured, the step is skipped. Mark resources add to the template by selecting respective check boxes next to the resources' names. Note: at this point the template is already created. You are only adding a resource to it.

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Click Finish to finish adding new domain service template.


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Adding Required Parameter to Service Template Some external systems may require customer to provide an additional data alongside with the general information when he purchases a service plan. This additional data is presented in DC Reseller Billing as required parameters and is managed from the service template side. The list of allowed required parameters is managed in the external system the service template belongs to. Any parameter you add to the service template required parameters list has to coincide with one of the parameters configured for the template in the external system. Note: for information on creating of additional parameters, refer to respective external system documentation. Some required parameters may be presented in service template by default. For example, when customer purchases a service plan containing domain services, he is prompted to input a domain name on one of the stages of service plan ordering. Such parameters can not be deleted manually. Ones that you add manually can be deleted as necessary. When customer purchases a service plan based on a service template with required parameters, he is prompted to provide required parameters values. To add an additional parameter to a service template: 1

Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of service templates available appears on the screen.

2

Select a service template by clicking on the respective link in the ID or in the Name column. Selected service template properties appear on the screen.

3

Switch to the Required Parameters tab. The list of required parameters (if any) appears on the screen.

4

Click Add New Parameter. The adding new required parameter dialog window is displayed. Fill out the form:

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Input a parameter ID into the Parameter ID field. It can be any arbitrary integer (for reseller service template it can be Domain ID). This can be a company number necessary to register domain and the like. Make sure it is unique among other required parameters' IDs.

Input a parameter name into the Name field.

Input a free-form description of the parameter into the Description field.

Input the parameter type into the Type field. For example: "INT" - for integers; "STR" - for text; "PERCENT" - for percentage values; "MONEY" - for money values.

Select the Required check box to make the parameter mandatory (customer won't be able to proceed with purchase until he provides it).

Click Save to finish adding the required parameter.


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Adding Service Plan Service plan is a pack of services with terms and prices. Service plan itself defines the refund policy used, subscription renewal settings and billing algorithm. These settings become subscription settings after the service plan is purchased and can be configured as necessary. Other settings, such as taxation, are defined by other DC Reseller Billing entities, such as customer class and service terms. These settings can not be configured from subscription. To add a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Click Add New Service Plan. The adding new service plan dialog window is displayed. Fill out the form: 

Input a service plan name into the Name field. It is strongly recommended to use a descriptive enough name as it is the name that customer will see in the online shop.

Click the [...] button to the right of the Service Template field and select a service template the new service plan will be based on from the list in a pop-up window. Service Template determines resources that are provided to the subscriber to the service plan.

Click the [...] button to the right of the Plan Category field and select a plan category which your new service plan will belong to from the list in a pop-up window. Plan category defines how the plan is to be taxed.

Select a service terms to use from the Service Terms list.

Input short and long descriptions of the service plan into the Short Description and Long Description fields respectively. Both descriptions are shown to customer in the online store: short - right in the service plan offering, long - in the service plan details (when expanded). Both descriptions can be input in HTML format.

Service plan can be optionally included in a unique group. Unique group restricts combinations of service plans in a single subscription: service plans of the same unique group cannot be up-sales to each other. Click [...] to the right of the Unique Group field. From the window that opens, select a unique group the plan is to belong to.

Select the Published check box to make the service plan available for selling. Before a service plan is published, it remains in the system unavailable for selling and use. It is recommended not to select the check box, until the service plan is fully configured. Besides publishing, service plan has to be included in a sales category and the category has to be included in an online store screen - in order for the service plan to be actually shown to customer. For more information, refer to the DC Reseller Billing 4.2 Online Store guide.


Adding Service Plan

24

Click [...] to the right of the Notification Template field. From the window that opens, select a notification template to be used for notifying customer on successful subscription creation. The setting is optional. Respective notification template and messages have to be created first. For information on managing notifications, refer to the DC Reseller Billing 4.2 Getting Started - Notifications guide. Note: it is recommended using standard welcome e-mail templates delivered with DC Reseller Billing.

Service plan can be assigned with a default customer class. Each customer purchasing such a plan in the online store for the first time becomes a member of the class. Customers who already have a subscription keep their classes. Select a customer class to assign to the plan from the Customer Class list. Attention! If service plan is subject to a promotion and the promotion has customer class assigned to it, customer will be assigned with customer class of promotion, not of service plan. Namely, promotion customer class has priority over service plan customer class.

Select one of the refund policies to use from the Refund Policy menu: Refund Allowed - customers are refunded for the cancelled subscription; Refund Not Allowed - customers are not refunded for the cancelled subscription. It is not recommended allowing refund for domain service plans.

Select a billing period type from the Billing Period Type list. Meaning of the Billing Period field differs depending on the billing period type. There are the following types available: Monthly on statement cycle date - billing period set in the Billing Period field is ignored, subscriber is billed monthly on the date of statement cycle assigned to the customer class; Fixed Number of Months - billing period in months. E.g. "1" means that recurring fee is billed on the order date in January, February, March, and the like; Fixed Number of Years - billing period in years. E.g. "1" means that recurring fee is billed every year: on the order date in 2005, on the order date in 2006, and the like.

Select when customer is to be charged for provided services from the Charge for subscription list: Before billing period - the customer is billed before the billing period starts; After billing period - the subscription fee is billed after the billing period ends; Before Subscription Period - the full subscription fee is billed before subscription period starts; End of month - the customer is billed by the end of each month.

After customer purchases subscription, the service plan can be modified. The subscription can remain unchanged or be synchronized with the new plan settings. In order for the synchronization to work, the subscription should have the Synchronize prices with plan check box selected. This option is set individually per subscription. Select the Synchronize Subscription Prices box in order for the synchronization to work from the service plan side.

Select the Renew Automatically check box in order for subscriptions to service plan to be renewed automatically. This is a default setting that can be changed for each subscription individually.

Renew Point (days). The setting defines the number of days before expiry date, when the expiring subscription is to be renewed automatically. This is a default value that can be changed for each subscription individually.

Input a service plan show priority into the Show Priority field. The highest priority is 1. Service plan with the highest priority will be shown in the topmost left position of its sales category in online store.


Adding Service Plan

3

Click Save to finish adding new service plan.

25


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Managing Service Plans In This Chapter Publishing Service Plan .....................................................................................27 Adding Subscription Period to Service Plan .......................................................27 Forming Service Plan Up-sales List ...................................................................29 Assigning Credit Terms to Customer .................................................................29 Adding Service Plan to Sales Category..............................................................30 Assigning Service Terms to Service Plan...........................................................31 Assigning Unique Group to Service Plan ...........................................................31 Configuring Service Plan Resource Rates .........................................................32 Adding Attribute to Service Plan.........................................................................33 Configuring Service Plan Allowed Upgrades/Downgrades .................................34


Managing Service Plans

27

Publishing Service Plan To make service plan available to customer in online store, the following conditions are to be met: it has to be published, be included in a sales category, and the sales category has to be listed in an online store screen. Adding service plan to sales category and adding sales category in screen are beyond the scope of this guide. For information on these operations, refer to the DC Reseller Billing 4.2 Online Store guide. To publish a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan by clicking on the respective link in the ID or in the Name column. Selected plan properties appear.

3

Click Edit at the bottom of the screen. The editing service plan dialog window is displayed.

4

Select the Published check box.

5

Click Save to confirm changes.

6

Click Save as New Version to save the modified service plan as new version.

Note: it is recommended to publish service plan only after its configuration is completed.

Adding Subscription Period to Service Plan Subscription periods list defines periods with prices offered to customer when he purchases, upgrades, or downgrades a subscription to the plan. To add a subscription period to a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan by clicking on the respective link in the ID or in the Name column. Service plan properties appear on the screen.

3

Switch to the Subscription Periods tab. The list of subscription period currently presented in plan appears on the screen.

4

Click Add New Subscription Period. The adding new subscription period dialog window is displayed. Fill out the form: 

Type a new subscription period duration into the Duration field.



Select a subscription period measurement unit from the Unit list.


Managing Service Plans

5

28

Select the Trial check box to make subscription period trial. It makes sense creating short trial periods (few days or even hours long), customer can not prolong the subscription for another trial period, he can only renew it for another period (not trial).

Type a setup, subscription, renewal and transfer fees into the Setup Fee, Subscription Fee, Renewal Fee and Transfer Fee fields respectively.

Select the Include If Zero check box to make subscription period prices description shown in order even if prices are zero. By default, zero prices are not displayed.

Type a free-form description into the Description field next to every price field. This description is shown in order.

Type a sum into the Non Refundable Amount field. This sum is not refunded to customer when he cancels a subscription for the period.

Input the number of days customer may claim a full money back (minus the non refundable amount) into the Refund Period (days) field.

If necessary, click [...] to the right of the Notification Schedule field. From the window that opens, select a notification schedule to use. The notification schedule will be assigned to every subscription for the subscription period. For more information on configuring notification schedules, refer to the DC Reseller Billing 4.2 Getting Started - Notifications guide.

Select the Active check box to make subscription period available for use. Until subscription period is activated, it is presented in the list of subscription periods, but remains unavailable for customers and DC Reseller Billing configuration.

Type a free-form description of all the fees into the Period Fees Description field. This description is shown to customer in online store.

Input an integer into the Sort Number field. This parameter defines the sorting order in online store. Subscription period having the lowest sorting number (1) is displayed on top in its service plan frame in online store.

Click Save to finish adding new subscription period.


Managing Service Plans

29

Forming Service Plan Up-sales List The list of service plan up-sales is defined by up-sale categories assigned to it. Up-sale category is one of DC Reseller Billing sales categories. For hosting service plans, it is common to set a category involving domain service plans, for instance. To assign an up-sale category to a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan you want to assign an up-sale category to by clicking on the respective link in the ID or in the Name column. Service plan properties appear on the screen.

3

Switch to the Up-sales tab. The list of up-sale categories assigned to the plan (if any) appears on the screen.

4

Click Add New Up-sale Category. The assigning up-sale category to plant dialog window is displayed.

5

Click the [...] button to the right of the Up-sale Category field. From the window that opens, select an up-sale category.

6

Input the maximum number of subscriptions to an up-sale service plan into the Maximum field. "1000", for instance.

7

Click Save to finish assigning up-sale category to service plan.

Note: make sure that no service plan of the up-sale category shares same unique group with the plan you assign the category to.

Assigning Credit Terms to Customer Credit terms are assigned to customer through his customer class. Accordingly, all customers of a customer class are assigned with same credit terms in the moment their account are created in DC Reseller Billing. The setting can then be overrode for particular customer. To change credit terms assigned to a customer: 1

Open the Operation Director > Account Manager > End Users submenu of the Navigation tree. The list of end user accounts appears on the screen.

2

Select a customer you want to change service terms for. To do this, click on the respective link in the Account ID or in the Account Name column. Selected customer properties appear on the screen.

3

Click Edit at the bottom of the screen. The editing customer account dialog window is displayed.

4

Select a credit terms from the Credit Terms list.

5

Click Save to confirm changes.


Managing Service Plans

30

Note: after credit terms are assigned to customer, the setting reside separately from customer class. Namely, when you change customer's class, credit terms remain unchanged, independently if they were initially assigned by customer class or manually changed.

Adding Service Plan to Sales Category In this section we will consider managing sales categories in volume enough to start sales. For more information on configuring sales categories, refer to the DC Reseller Billing 4.2 Online Store guide. To add a service plan to a plan category: 1

Open the Product Director > Plan Manager > Sales Categories submenu of the Navigation tree. The list of sales categories available (if any) appears on the screen.

2

Select a category which you want to add a service plan to by clicking on the respective link in the Category Name column. Selected category properties appear.

3

Proceed to the Service Plans tab. The list of category service plans (if any) appears on the screen.

4

Click Add New Plan. The adding service plan to sales category dialog window is displayed.

5

Mark service plans to be added to the category by selecting respective check boxes.

6

Click Add Plan(s) To Category to add selected plans to the category.


Managing Service Plans

31

Assigning Service Terms to Service Plan Generally, service terms are assigned at the stage of service plan creation (see Adding Service Plan section (on page 23) further in this guide). In this section we will consider how to set (change) service terms after service plan is created. To assign service terms to service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan you want to change service terms for. To do this, click on the respective link in the ID or in the Name column. Selected service plan properties appear on the screen.

3

Click Edit at the bottom of the screen. The editing service plan dialog window is displayed.

4

Select a service terms from the Service Terms list.

5

Click Save to confirm changes.

6

Click Save as New Version to save the modified service plan as new version.

Assigning Unique Group to Service Plan To assign a unique group to a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan you want to assign a unique group to. To do this, click on the respective link in the ID or in the Name column. Selected service plan properties appear on the screen.

3

Click Edit at the bottom of the screen. The editing service plan dialog window is displayed.

4

Click [...] next to the Unique Group field. From the window that opens, select a unique group to assign.

5

Click Save to confirm changes.

6

Click Save as New Version to save the modified service plan as new version.


Managing Service Plans

32

Configuring Service Plan Resource Rates Using service plan resource rates you may redefine the resources included amounts and fees for each service plan individually. Service template itself remains unchanged. By default, for included amount it is implied that all the resources costs are included into the service plan cost. If you specify prices for a resource in the resource rates of a service plan, respective resource's fees will be added to the service plan fees in case customer purchases an additional amount of these resources. E.g. if service plan setup fee is $10 and resource's setup fee set in the resource rates is $2, customer will pay $12 as the resulting setup fee (in case additional resource amount is purchased). Furthermore, resource rates may also be used for defining a list of resources that customer is able to purchase in addition to those included in the service plan. If resource rates are not defined, customer is able to purchase service plan with included resources in amounts defined by the service template and is not allowed to purchase additional ones. Buying additional resources is yet another way for a customer to upgrade his subscription. When upgrading his subscription in such a way, customer is offered to select which resources and in what amounts he is intend to purchase. To configure rates for a resource in a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan you want to configure resource rates for by clicking on the respective link in the Name column. Selected service plan properties appear on the screen.

3

Switch to the Resource Rates tab. The list of resource rates set (if any) appears on the screen.

4

Click Add New Resource Rate. The adding new resource rates dialog window appears on the screen. Several resource rates can be added simultaneously. Fill out the form: 

Mark resources you want to set prices for. To do this, select respective check boxes.



For resources that were in the service plan initially, you may change the included value, maximum and minimum allowed amounts. To do so, input new values into the Included Units, Max Units and Min Units fields respectively. For resources that you plan to offer as additional, leave the Included Value field as is, input maximum and minimum allowed resources amounts into the Max Units and Min Units fields respectively. Setting "-1" in any of these fields is equal to allowing unlimited resources usage.



Accordingly, set the setup, recurring and overuse fees. To do this, input appropriate parameters in the Setup fee, Recurring fee and Overuse fee fields respectively.


Managing Service Plans

5

33

Define how the setup fee is to be charged. Select the Charge per unit check box in order for resulting setup fee to be calculated as follows: (resulting setup fee) = (included units) * (setup fee). Leave the Charge per unit check box cleared in order for resulting setup fee to be equal to setup fee set. Overused resources are always charged per unit.

Select the Measurable check box to make resource usage statistics collected and resource overuse allowed. If the check box is cleared, resource overuse is not allowed and setting overuse fee does not take effect. For physical resources, it is recommended selecting the check box. For more information on configuring this option, refer to the Product Director > Service Template > Resources Tab section of the DC Reseller Billing 4.2 Help.

Select the Show in store check box to make resource visible in online store purchase wizard. Such resources can be purchased as additional in online store.

Select the Show in CP check box to make the resource visible in customer's CP. Such resources can be purchased as additional in customers' CPs.

Click Add Resource Rate(s) to finish configuring rates for the selected resources.

Caution! Do not set resource rates for components of composite resource as this will lead to double billing of the components usage.

Adding Attribute to Service Plan If you want customer to provide some additional data when he purchases a service plan, you may add an optional attribute to the latter. To add an attribute to a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select the service plan you want to add an attribute to by clicking on the respective link in the ID or in the Name column. Service plan properties appear on the screen.

3

Proceed to the Attributes tab. The list of service plan attributes (if any) appears on the screen.

4

Click Add New Attribute. The adding attribute to service plan dialog window is displayed.

5

Type a new attribute name into the Attribute field.

6

Select the Mandatory check box to make the attribute mandatory. When customer purchases a service plan, he is obligated to provide all the mandatory attributes.

7

Click Save finish adding attribute.


Managing Service Plans

34

Configuring Service Plan Allowed Upgrades/Downgrades Each service plan has the list of allowed upgrades and downgrades. This list defines service plans that customers (resellers) are allowed to change their subscription service plan to. Generally, both upgrade and downgrade procedures are switching subscription service plan to another. The difference is that when customer switches to a more expensive service plan, he is billed for services that were added to his subscription, if he switches to a cheaper plan, he may be refunded with appropriate sum. To add an allowed upgrade/downgrade to a service plan: 1

Open the Product Director > Plan Manager > Service Plans submenu of the Navigation tree. The list of service plans available appears on the screen.

2

Select a service plan by clicking on the respective link in the ID or in the Name column. Selected service plan properties appear on the screen.

3

Switch to the Allowed Upgrades/Downgrades tab. The list of allowed upgrades/downgrades (if any) appears on the screen.

4

Click Add New Allowed Upgrade/Downgrade. The list of active service plans appears on the screen.

5

Mark desired service plans by selecting respective check boxes to the left of the ID field.

6

Click Add Selected Plan(s) to add selected plans to the list of allowed upgrades/downgrades.


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Billing Models Three basic customer charging schemes are described in this section. These three models are given for measurable resources. Billing models for non-measurable resources in general are the same. The only difference is that for non-measurable resources there can not be overuse. Examples of charges sum calculations are given for each billing model in the Billing Models Calculations section (on page 40).

In This Chapter Billing Models.....................................................................................................36 Billing Models Calculations ................................................................................40


Billing Models

36

Billing Models In this section it is described how customer is charged for purchased subscription and additional resources. Depending on service plan billing conditions, customer is charged for the whole subscription period at once or partially. If customer upgrades his subscription (purchases additional resources) in the middle of a billing period he is charged for resource setup fee and resource recurring fee for the rest of subscription period. customer pays for resource overuse additionally. Considering above-listed factors, three possible billing models are presented. Note: Measurable resources are considered in billing models presented below. Billing models for non-measurable resources in general are the same. The only difference is that for non-measurable resources there can not be overuse. Namely, Overuse component is to be removed from formulas. Billing model 1. Additional conditions: No additional resource amount is purchased. When customer is charged

Calculations

Before Subscription Period

When customer purchases service plan, he pays subscription setup fee and subscription recurring fee in full. SO=SetupFee+SubsFee*NumBP, where 

SO - sales order sum.

SetupFee - subscription setup fee.

SubsFee - subscription recurring fee.

NumBP - number of billing periods.

During subscription period, DC Reseller Billing checks customer subscription on resource overuse per each billing period. If overuse of a resource occurs, customer is additionally charged for resource overuse. BO per each BP= 0 or Overuse, where 

BO - billing order sum.

BP - billing period.

Overuse - charge for resource overuse.


Billing Models

Before Billing Period

37

When customer purchases service plan, he pays subscription setup fee and subscription recurring fee for the first billing period. SO=SetupFee+SubsFee. Before each billing period, customer is charged for subscription recurring fee and for resource overuse (if such occurs). BO per each BP =SubsFee+Overuse.

After Billing Period

When customer purchases service plan, he pays subscription setup fee. SO=SetupFee. After each billing period, customer is charged for subscription recurring fee and for resource overuse (if such occurs). BO per each BP =SubsFee+Overuse.

Billing model 2. Additional conditions: 

Additional resources amount is purchased.

Resource Setup Fee and Resource Recurring Fee are charged for the whole amount. When customer is charged

Calculations

Before Subscription Period

When customer purchases service plan, he pays subscription and resource setup fees, subscription and resource recurring fees in full. SO=SetupFee+SubsFee*NumBP+ResSetupFee+ResRecFee*Nu mBP, where 

ResSetupFee - resource setup fee.

ResRecFee - resource recurring fee.

During subscription period, DC Reseller Billing checks customer subscription on resource overuse per each billing period. If overuse of a resource occurs, customer will be additionally charged for resource overuse. BO per each BP=0 or Overuse


Billing Models

Before Billing Period

38

When customer purchases service plan, he pays subscription and resource setup fees, subscription and resource recurring fees for the first billing period. SO=SetupFee+SubsFee+ResSetupFee+ResRecFee. Before each billing period, customer is charged for subscription and resource recurring fees and for resource overuse (if such occurs). BO per each BP =SubFee+ResRecFee+Overuse.

After Billing Period

When customer purchases service plan, he pays subscription and resource setup fees. SO=SetupFee+ResSetupFee. After each billing period, customer is charged for subscription and resource recurring fees and for resource overuse (if such occurs). BO per each BP =SubsFee+ResRecFee+Overuse.

Billing model 3. Additional conditions: 

Additional resources amount is purchased.

Resource Setup Fee and Resource Recurring Fee are charged per unit. When customer is Calculations charged Before Subscription Period

When customer purchases service plan, he pays subscription and resource setup fees, subscription and resource recurring fees in full. SO=SetupFee+SubsFee*NumBP+ResSetupFee*Units+ResRecFe e*NumBP*Units, where 

Units - number of resource units purchased additionally.

During subscription period, DC Reseller Billing checks customer subscription on resource overuse per each billing period. If overuse of a resource occurs, customer is additionally charged for resource overuse. BO per each BP =0 or Overuse


Billing Models

Before Billing Period

39

When customer purchases service plan, he pays subscription and resource setup fees, subscription and resource recurring fees for the first billing period. SO=SetupFee+SubsFee+ResSetupFee*Units+ResRecFee*Units. Before each billing period, customer is charged for subscription and resource recurring fees and for resource overuse (if such occurs). BO per each BP =SubFee+ResRecFee*Units+Overuse.

After Billing Period

When customer purchases service plan, he pays subscription and resource setup fees. SO=SetupFee+ResSetupFee*Units. After each billing period, customer is charged for subscription and resource recurring fees and for resource overuse (if such occurs). BO per each BP =SubsFee+ResRecFee*Units+Overuse.


Billing Models

40

Billing Models Calculations Example 1. Customer purchases service plan with the following parameters: Service Plan parameters

Values

Setup Fee

$10

Subscription Fee

$5

Subscription Period

1 year

Billing period

1 month

Resource (traffic) Setup Fee $0 Resource (traffic) Recurring Fee

$2

Resource (traffic) Overuse Fee

$0.1/Gb

Depending on subscription Charge for Subscription setting, customer is charged in one of the following ways: Charge for Subscription setting

Calculations

Before Subscription Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5*12=$70. No resource overuse occurs on the first billing date, billing order sum is null. Customer overuses traffic for 20Gb during second billing period. Billing Order = 20*$0.1=$2. No resource overuse occurs from the third billing period till the end of the subscription period, billing orders sum is null.


Billing Models

Before Billing Period

41

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5=$15. No resource overuse occurs during subscription period, before each billing period customer pays subscription recurring fee (eleven times). Billing Order =$5.

After Billing Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10. No resource overuse occurs during subscription period, after each billing period customer pays subscription recurring fee (twelve times). Billing Order =$5.

Example 2. Customer purchases the same service plan as in example 1. Additionally he purchases 100Gb of traffic. Resource setup fee and resource recurring fee are charged for the whole amount. Depending on subscription Charge for Subscription setting, customer is charged in one of the following ways: Charge for Subscription setting

Calculations

Before Subscription Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5*12+$0+$2*12=$94. No resource overuse occurs during subscription period, billing orders sum is null (twelve times).

Before Billing Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5+$0+$2=$17. 1st, 2d, 3d Billing Orders =$5+$2=$7. Customer overuses traffic for 20Gb during fourth billing period. 4th Billing Order =$5+$2+20*$0.1=$9. Remaining seven billing orders have the same sum as the first three.


Billing Models

After Billing Period

42

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$0=$10. No resource overuse occurs during subscription period, after each billing period customer pays subscription and resource recurring fees (twelve times). Billing Order =$5+$2=$7.

Example 3. Customer purchases the same service plan as in example 1. Customer additionally purchases 100Gb of traffic 10 days before the third billing date. Resource setup fee and resource recurring fee are charged per unit. Depending on subscription Charge for Subscription setting, customer is charged in one of the following ways: Charge for Subscription setting

Calculations

Before Subscription Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5*12=$70. No resource overuse occurs during subscription period, billing orders sum are null. Customer is invoiced for upgrade order sum before the third billing period ends. Upgrade Order = $0*100+$2*100*9+$2*100*10/30=$1866.7.


Billing Models

Before Billing Period

43

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10+$5=$15. No resource overuse occurs, during the first two billing periods. 1st, 2d Billing Orders =$5. Customer is invoiced for upgrade order sum before the third billing period ends. Upgrade Order = $0*100+$2*100*10/30=$66.7. No resource overuse occurs from the third billing period till the end of the subscription period. Customer pays subscription and resource recurring fees only (nine times). Billing Order =$5+$2*100=$205.

After Billing Period

When customer purchases service plan, he is invoiced for sales order sum. Sales Order =$10. No resource overuse occurs during the first billing period. 1st Billing Order =$5. Customer overuses traffic for 20Gb during the second billing period. 2d Billing Order =$5+$20*0.1=$7. Customer is invoiced for upgrade order sum before the third billing period ends. Upgrade Order = $0*100+$2*100*10/30=$66.7. No resource overuse occurs from the third billing period till the end of the subscription period. Customer pays subscription and resource recurring fees only (ten times). Billing Order =$5+$0*100+$2*100=$205.

Test  

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