primary and secondary education sector in Northern Ireland then you’ll probably use Capita MITS’s services on a daily basis. In partnership with C2k, it delivers the Education Network for Northern Ireland project, described as the next generation of education technology services to all grantaided schools across Northern Ireland. In practise that means it delivers IT services to every school in Northern Ireland, from teachers’ desktop computers, devices used by students to the software used to teach lessons. “It’s a big contract,” said Capita MITS Managing Director Ed Brown. “We have over 350,000 end users and need to make sure the system lives up to very strict service levels. “We have to ensure those physical assets are always available and I can assure you they are a very, very happy customer.” So happy in fact the contract has just
AUGUST 2017
been extended for another two years until September 2019. Another contract which has just been extended is Capita MITS’s support for the NSPCC across the UK. “If there are any problems with the charity’s system they will phone us and we will fix it remotely from here,” Ed Brown said. “The systems which we look after on the back end are mission critical such as Childline, Helpline and Adultline; they all run on our infrastructure and it’s crucial they are available all the time.”
Ireland; and to grow the amount of work the unit carries out for other Capita businesses. For the former that is likely to consist of signing up more business in the Republic, a route made easier after the company delivered cloud infrastructure to the Department of Justice in Dublin, as well as other work with the Probation Board in Dublin and other “blue light” organisations.
So what does the future hold for Capita MITS?
For the latter it involves building on work Captia MITS has carried out in conjunction with the Capita Insurance Services division for Brent, Barnet and Sussex Councils.
Mr Brown has two very clear targets: to grow the business both in and outside Northern
If past performance is anything to go by, those targets will be met, and then some. ■
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