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Priority

Timescale

Examples

A repair that requires urgent attention, in order to avoid danger to health, risk to the safety of tenants, or which has potential to cause significant damage to the property, or tenants belongings, if not promptly addressed.

Within 24 hours.

Issues that have the potential to prevent the tenants safely remaining in the property. Serious leaks, boilers breaking down (particularly in winter), the gas supply being cut off, the only toilet in the property not working, a security issue – failed locks/broken windows.

A repair which is inconvenient and will affect the comfort or convenience of tenants, which while not immediately pressing should be dealt with promptly.

Within 5 working days.

Loss of services or problems that affect some aspect of the property, but not the whole property. A shower requiring work (where there are more than one available), a cooker that has broken down completely, a fridge/freezer that has stopped working.

Non urgent day to day repairs.

Within 28 days.

Remedial works that tenants may not request, but that are necessary to ensure the property is well maintained. Replacing gutters, replacing windows, improvements in the property – fitting a suited lock system.

* By this we mean the initial visit, we appreciate further visits may be required particularly if the problem isn’t straightforward.

Landlord Handbook

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Uol j000886 landlord booklet 24pp a4 low  

Landlord Handbook

Uol j000886 landlord booklet 24pp a4 low  

Landlord Handbook