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Tenancy Management Dedicated Property Manager Each property within the Student Homes scheme is managed by a dedicated property manager. This member of staff will be your main point of contact throughout any tenancies we manage at your property. You’ll receive reports following each termly inspection they undertake, details and support regarding any remedial issues that arise and updates as to service developments and changes. The property manager who will manage the tenancy at your property will be in touch to introduce themselves before your tenancy with the University begins.

Inventory Prior to each new tenancy beginning we’ll produce and send you an inventory of your property. The inventory is essentially a photographic record of the property and its condition, we use it come the end of the tenancy. The inventory allows us to accurately assess whether any of our student tenant’s deposits should be retained should we come across instances which we believe to be tenant damage at your property. You can see a sample inventory on the landlords section of the Student Homes website.

Tenancy Turnarounds

Renewals

When a tenancy we're managing at your property draws to an end we’ll make the following arrangements.

We offer our student sub tenants the chance to renew in their chosen property should they want to. They’ll need to have a good track record when it comes to taking care of the property and paying their rent for us to make such an offer to them. While our head tenancy agreements are for 52 weeks, or in some cases three years, one week is generally reserved as a gap week: our sub tenants are on 51 week agreements. Should all of the current tenants leave this gap week is in place so there’s time for the property to be prepared for the new students, or for you to undertake work that has the potential to be disruptive were the property to be occupied.

> We undertake an end of tenancy inspection once our tenants have left to check that they have left the property well, to pick up any repairs that need undertaking before a new tenancy begins, and to identify any damages (should there be any), so we can deal with these through deposit deductions as necessary. > We arrange for your property to be professionally cleaned – we do this as a matter of course, there is no cost to property owners for this. We’ll arrange for your property to be cleaned whether you’re renewing with us or leaving the scheme. > We produce an inventory for the next tenancy should you have renewed with us, in the event that we’re returning your property to you we’ll look to meet you there so we can do a final inspection and handover together. We’ll let you know when we’ve planned these visits in advance of the current tenancy ending so you can tell us if any of the proposed visits are problematic for any reason.

In the event that the property is let on a room by room basis and some individuals would like to renew, we’ll let you know which rooms we plan to renew on a 52 week basis and will pay you the additional rent due for the occupied rooms. If a group renews we’ll renew them all on a 52 week tenancy and pay you an additional weeks rent for the whole property.

Repairs Schedule Student Homes use a priority system for repairs. The priority system is a guide so all parties have the same understanding of how repairs should be approached. We appreciate that some repairs are more complex than others, so while the initial visit by a contractor should be within the stated timescales, if return visits are required this is acceptable. Please ensure that you keep your property manager informed as to the progress of repairs so we can in turn keep our student tenants updated. Please note: If we don’t hear back from you when we contact you about remedial issues, Student Homes will take steps to have the required repairs carried out on your behalf: your property manager will advise you when they hope to hear back from you by. The cost of the necessary work will then be deducted from one of the monthly rent payments we make to you.

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Landlord Handbook

Uol j000886 landlord booklet 24pp a4 low  

Landlord Handbook

Uol j000886 landlord booklet 24pp a4 low  

Landlord Handbook