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Annual Impact Report 2010/2011

Table of Contents

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About Urban Futures Urban Futures Venues, Training Facilities and Key Contacts Chair’s Statement Chief Executive’s Statement Our Vision Our Brands Urban Futures Service Offers Employ o Skills For Jobs o Future Jobs Funds Stansted Employment and Skills Academy Gateway Heathrow 2012 Business Futures o FLASH Environmental Improvement o E-Innovate o DWP Self-Employment Programme 4Greens A Year of Celebrations Moving Forward Financial Summary

2 3 4 5 6 7 8 9-10 9 10 11 12 13-15 13 14 15 16 17 18-19 20


About Urban Futures

DID YOU KNOW? We’ve opened a new Retail Academy in Wood Green Haringey!

Urban Futures is a ‘not for profit’ regeneration agency with a team of experts dedicated to providing integrated management and delivery of regeneration and welfare to work programmes and contracts. Through delivering solutions for complex regeneration issues, Urban Futures aims to increase social and economic wealth in some of the most disadvantaged areas of London.

DID YOU KNOW? We particularly specialise in employment, skills work, business support and development but continue to expand our services where opportunities present themselves, such as Apprenticeships and Foundation Learning for young people.

New Urban Futures website launched in January 2011!

In the 2010/ 11 financial year, Urban Futures managed major regeneration programmes and projects on behalf of the London Development Agency (LDA), Skills Funding Agency (SFA), the Department for Work and Pensions (DWP) and a number of Local Authorities and other public, private and voluntary agencies.

We take a brand approach to our service offers and operate under the following:        

Employ Business Futures Construction web Stansted Employment & Skills Academy Heathrow Academy 2012 Four Greens Arts Partnership (now renamed North London Arts Partnership) Urban Futures Consultancy North London Retail Academy


Urban Futures Venues, Training Facilities & Key Contacts NEWSFLASH Three new offices opening in 2011 delivering the government’s flagship Work Programme in:   

Hammersmith &Fulham Brent Uxbridge

Parma House Clarendon Road Wood Green London N22 6XJ Tel: 0208 352 5900 Email: Name

Heathrow Academy Gateway Heathrow 2012 Newall Road, Hayes Middlesex, TW6 2RQ Tel: 020 8759 5978 Email: Job Title

Contact No

Stansted Employment & Skills Academy Room B045, Enterprise House, Bassingbourn Road, Stansted Airport, Essex CM24 1QW Tel: 01279 661007 Email: Email Address

Steve Chief Executive Email:Delaney Garba Sani Director of Finance, Human Resources & Central Services

020 8352 5903 020 8352 5908

Russ Patrick Liz Davies Anita Garrard

Acting Operations Director Acting Operations Manager (Employment & Skills) Stansted Academy Employment & Skills Manager

020 8352 5914 020 8352 5934 012 79661108

Dean Heath Doyle Hector

Acting Operations Manager (Apprenticeships) Retail Academy

020 8352 5915 020 87595978

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Facilities Fully air conditioned training rooms – DDA compliant Fixed PC points – internet enabled Interactive Smart Boards Fully qualified Tutors / Trainers TVs/DVDs/OHP Training Rooms (25 people max capacity)

Accreditations Certified certification  OCR Basic Skills Levels 1 and 2  EDI – VRQ / NVQ Level 1&2  CSCS Service accreditations  Customer First UK  Matrix  Eco Step  Investors In People


Chair’s Statement The 2010 – 11 financial year was a very difficult and trying time for Urban Futures in line with the sectoral changes imposed by the new Coalition Government following their election in May 2010. We had to contend with the immediate cancellation of government programmes commissioned by the previous government, such as the Future Jobs Fund (FJF). Other planned procurements, such as the London Development Agency’s European programme, were also cancelled and there were major delays in the Funding & Skills Agency (SFA) tendering rounds as the organisation itself was reorganised and renamed. And all of this prior to the imposition of the draconian deficit reduction programme. However, Urban Futures has adapted to the changes and we are now operationally stronger than we were at the turn of the financial year.

Dave Wyatt, Chair.

DID YOU KNOW? In the past 5 months we have engaged more than 1,000 longterm unemployed London residents.

Having successfully delivered 800 young people into jobs through the FJF programme (608 in 2010 – 11), Urban Futures engaged seriously in the new government approach to Welfare to Work and I am delighted to say that we were the only employment and skills agency to successfully embed ourselves in all 3 of the West London contract package areas of the Work Programme. This initiative will be the bedrock of Urban Futures activities over the coming 4 years and hopefully beyond. However, we won’t stop there. We will develop our front line staffing teams to increase our service offers to include the provision of Apprenticeships, Pre Apprenticeship schemes, as well as a range of training courses and packages designed to better equip people for the world of work and career building activities. To this end, our new Wood Green based Retail Skillshop will open its doors and we will support the recruitment processes of large and small retailers in the build up to the Olympics and Paralympic Games in 2012. But of course not all things have gone smoothly and been plain sailing. We now contend with a new funding regime which in many cases means we wait between 6 and 18 months for payments on services delivered and the sector now shoulders the market ‘risks’. Therefore, where appropriate we will seek arrangements and alliances with other like minded organisations to continue to deliver quality services for people and communities who face disadvantage issues and will continue to focus on our company aims and objectives of supporting the economic and social infrastructure and fabric of London communities, particularly here in north London. Last, but not least, we are now in our own centenary year having operated for 10 years from the heart of north London and primarily serving the communities of the Upper Lea Valley (ULV) area. I would like to take this opportunity to thank those who have contributed to the development of the company over the past 10 years and look forward to another 10 successful years working in partnership with the public, private, voluntary and community sectors.


Chief Executive Statement The Future Jobs Fund (FJF) delivery by Urban Futures in 2010 – 11 was clearly a magnificent result for the company, the north London economy, but more importantly the 608 young people who benefitted through a real job opportunity supporting them as a stepping stone to longer term employment and careers. However, it also represented something even more important to the organisation – our first full year of delivery of frontline welfare to work and training services. It has meant that the Board’s strategy of repositioning the company towards delivery of services (rather than programme management) has been embedded positively throughout the organisation and staff and we now have the skills and confidence to further develop our service offers and focus on quality delivery.

Steve Delaney Chief Executive

DID YOU KNOW? July 11th 2011 marks Urban Futures’ 10th Anniversary

But it was not all about FJF. Our Employ brand continued to attract investment and we successfully concluded our Skills for Jobs programme with the former Learning and Skills Council (LSC – now Skills Funding Agency). Our airport services at Heathrow delivered services to nearly 500 people delivering over 225 jobs whilst Stansted continued to deliver its renowned walk in service to over 2,000 people. Our Business Futures brand delivered exciting ERDF innovation programmes supporting SMEs, whilst we reconstituted an Arts partnership in north London which was called 4Greens but is now renamed the North London Arts Partnership. An exciting year…but one full of uncertainty in the face of a new government, the deficit reduction plan, and a new way of doing welfare to work business. So recognising that our sector is in a state of change and uncertainty, we continue to reposition ourselves in light of business opportunities and to that end we are now more significantly focusing on young people‘s services such as Apprenticeships. Look out for new and exciting initiatives as we move into 2012. And we are expanding beyond our traditional boundaries. With the introduction of the new Work Programme, Urban Futures has now opened a number of new offices and we now operate at both Stansted and Heathrow airports, Wembley, Uxbridge, Hammersmith & Fulham as well as Wood Green in Haringey. We continue to work with a full range of public, private, voluntary and community groups in delivering our core objectives and to this end we have recently taken ownership of the Haringey Education Business Partnership (HEBP) as a fully functioning but independent company. This allows us access to the thousands of young people in the borough who are struggling to access careers advice and we will seek to work in partnership with HEBP to pilot new careers advice services.



Vision Statement

769 unemployed people were supported through Skills For Jobs!

Vision Statement (extracted version)

Urban Futures’ vision is to work with and for local communities to deliver sustainable economic and social improvements, making a genuine, positive and lasting impact on people’s lives.

Our mission is to:       

Deliver high quality services for all local communities including local residents, businesses and organisations that in turn deliver sustainable and positive change. Maximise the benefits of national, regional and local developments for local communities. Work with all local communities to broker solutions to needs and aspirations Deliver a range of appropriate services including programme/project management; solution brokerage; the direct delivery of training; employment support & job brokerage Support the aims and aspirations of partner organisations to maximise the impact of available resources on the region. Constantly review, evaluate and improve our services to ensure that they are appropriate, of a high quality and meeting local needs. Invest in our staff to maximise our ability to deliver quality services


Corporate Development:

Business Development:    

Ensure an integrated suite of business support services to start-ups, local SMEs and larger employers Promote business creation and self employment to local residents Contribute to an environment where businesses can thrive and prosper Promote the development of social enterprises

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Social and Employability Development:

Sustainable Development:

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Support economic development in deprived areas Deliver re-use, recycle, and waste reduction strategies to SMEs Support employment opportunities that enhance the environment through sustainable development

To constantly review and improve the quality of services delivered Ensure that we deliver activities where our strengths lie in programme management, the direct delivery of services and the delivery of innovation Deliver and champion the development of partnerships and consortia to improve the effectiveness of services and value for money Continue to value and develop our staff team as our key asset

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Equip local people with the necessary skills and aptitudes as identified by employers to remove barriers to employment Support activity designed to empower local communities and individuals Promote lifelong learning and an effective transition from education to employment Develop the local skills base 6

Our Brands Operating under a brand approach, Urban Futures can offer services directly to funders and clients. Our brands deliver integrated management approaches with client facing services and wider partner organisation service deliveries. Through the different brands, teams can focus on specific projects delivery and continue to concentrate on quality.

Providing tailored business support to SMEs including workshops on Business Planning, Setting Up in Business, Marketing and Accessing Finance. Offering SMEs Environmental Improvement support, Environmental focused workshops and one-to-one advice.

Delivering Apprenticeships, Pre-vocational and vocational training, Basic Skills Qualifications, job search, job brokerage, CV advice, support to new employers.

A cross sector network aiming to support and drive the creative arts sector in North London. Core activities include re-establishing working relationships. Brand has since been named

Delivering Pre-vocational and vocational training, Basic Skills Qualifications, job search, job brokerage, walk in service, CV advice and support to new employers.

Delivering Pre-vocational and vocational training, Basic Skills Qualifications, job search, job brokerage, walk in service, CV advice and support to new employers.

Delivering CSCS training and testing, pre-vocational construction courses, support for local Labour and training schemes (including Section 106 Agreements) and support for construction SMEs.

Experienced staff including a network of external consultants who offer services such as planning, evaluations, surveys and managerial support.


Urban Futures Service Offers

Community Development, Planning & Consultation

Programme / Project management

Outreach & Recruitment

Information, Advice & Guidance (IAG)

Finance, monitoring & appraisals

Basic Skills Testing

CSCS mocks & Testing

Non Accredited Training (First Aid, Health & Safety at Work)

Accredited Training (VRQ Levels 1 &2/ NVQ Levels 1 & 2)

Welcome to Excellence / Welcome Host

Welcome International Programmes


Employer Engagement

Business Development & Support

Facilities Management

Schools Visits (Stansted Airport)

Training Room Hire

Skills for Life (SfL)


DWP Work Programme

Retail Skills Academy


Employ Skills for Jobs was a project aiming to provide training and support to unemployed people in the Upper Lea Valley area of north London. The project was delivered to residents in the London boroughs of Haringey, Enfield and Waltham Forest. The courses provided individuals with the opportunity to gain employment and further their learning. During their learning individuals were given a variety of support through soft skills development, job brokerage and in work support as well as the chance to gain accredited training. Accredited training was provided in Level 1 and 2 in construction and aviation. The aviation courses were delivered at Stansted Academy which gave a real feel of the airport environment and a taste of working in a busy airport.

Achieved Participation assessment, planning and support Level 1 Qualification


Level 2 Qualification


Progressions into Employment


Work Placements



Case Study: Julia Henry, a single parent had been on various benefits for 11 years after her daughter was born. When DWP told Julia she had to start looking for work, Julia was nervous and worried about finding a suitable job; because of her lack of confidence she had no success in finding a position locally. Julia attended the Customer Service Level 2 course in September 2010 at Stansted Academy. During the course Julia spotted a sales assistant vacancy with Claires Accessories at Stansted Airport. With the help of Anita Garrard, Julia filled out the application; she continued with the course and undertook several practices of 1-2-1 interviews. After a successful interview Julia was offered the job on a 12 hours basis. Unfortunately this did not meet the requirements to sign Julia off from JCP, however Claires Accessories kindly increased Julia’s hours to 16 hours. Within three weeks of starting Julia became a key holder, and by Christmas 2010, she was on a full time contract. Julia has now been asked to apply for the Assistant Manager position. Julia Henry - Customer Service Course attendee

“I could never have achieved this without the support of everyone at the Academy; thank you to Anita and the team, for all their help...”


The Future Jobs Fund (FJF) scheme was a Department for Work and Pensions (DWP) initiative to create new jobs in organisations that deliver a community benefit. The programme allowed young people between the ages of 1824 to secure six months work placements for 25 hours a week at minimum wage or above. Between April 2010 and March 2011, 608 jobs were delivered through FJF, Urban Futures in a partnership between Prevista, Outward, ProDiverse, North London Partnership and KIS Training. Urban Futures worked with a range of employers who were community and voluntary groups, charities and social enterprises such as: Age Concern, Cancer Research, The Selby Trust, Housing Associations and Citizens Advice Bureau. The programme was a real benefit to these organisations providing additional staffing capacity as well as providing an initial stepping stone to employment for the respective young people.


The scheme has been a huge success for the employers and employees and Urban Futures who programme managed the project. The following case studies truly show how successful the scheme has been.

A massive 891 people found work through Urban Futures’ involvement in the Future Jobs Fund FJF Employees Left: Terry Welch Right: Matthew Longmoore

In Terry’s words:

Case Study: 24 year old Terry Welch comes from a hard working single parent family in Tottenham. Terry had been unemployed for over six months before starting at Wood Works Wonders. With drained confidence Terry had always struggled to find the right type of work after leaving school with few qualifications. With an interest in wood work Terry was referred to Urban Futures by JCP and was on the FJF Scheme working for Wood Works Wonders. Terry developed first-hand experience and carpentry skills as well as numerical skills. Being able to boost his self confidence, project planning, communications and punctuality Terry has now been inspired to start his own business making furniture.

“ has also improved my self-esteem and made me a much more outgoing person...Wood Work Wonders has been a lifeline to me, opening up the possibilities to develop myself and my working credentials. 10

Stansted Employment & Skills Academy A specialist in airport employment, Stansted Academy offers training and bespoke recruitment to airport employers, quality assistance in searching for a job in the airport and walk-in services to view vacancies. Customer Service courses Stansted Academy successfully delivered:  OCR Level 2 in Customer Service  Welcome Host

DID YOU KNOW? Stansted Employment & Skills Academy works with over 30 different employers to deliver a wide variety and employment opportunities

Between March 2010 and March 2011 five customer service courses were delivered to 52 candidates. There was a pass rate of 90%. . FJF Scheme After attending a customer services course, candidates were given advice and guidance on their CV and were put into work placements. 107 candidates were put into six month employment placements in the Essex area and 7 were taken on permanently after completing the six month scheme.

Welcome to Excellence Stansted Academy secured accreditation to deliver the Welcome to Excellence (British Tourist Board) suite of courses. The courses have been tailored to be made relevant to airport employees. 10 Welcome Host courses were delivered to 175 employees working in the airport. Stansted Academy has acquired accreditation to deliver Welcome International. This course will be help airport employees interact with international visitors especially with the Olympics in 2012

22,000 hits on the Stansted Academy website between 2010 – 2011!

Over 2000 Walk in customers to view vacancy board!


Gateway Heathrow 2012 Gateway Heathrow 2012 was run from the heart of West London at Heathrow Airport, the programme ended in March 2011. Being the UK’s busiest airport there is a high standard of customer service required. Heathrow Gateway has given the perfect opportunity to up skill potential employees seeking employment in an airport environment.

Gateway Heathrow 2012 Has exceeded its targets by 164%

The programme started delivery in October 2009, matching suitable and personalised candidates to job vacancies at Heathrow Airport.

Gateway Heathrow 2012 has supported the wider work of the Retail Academy at the airport and ensuring that the right candidates were matched to vacancies throughout the on-site retail sector. The London Development Agency (LDA) funded the programme.









Skills Development




Job entries




Sustainable jobs




Keith Roach Skills Development attendee said:

Max Petrucci and Deepa Patel Skills Development attendees

“...I am writing to thank you of all you have done for me. Over the last few years I’ve been on a lot of courses but none of them has ever really helped me...If I was asked what could be changed to improve this course I would not be able to answer this...”


Business Futures Business Futures is primarily programme and a contract management brand but is increasinly working directly on the delivery of programmes. Business Futures works regionally to draw in resources, build sustainable partnerships and deliver real investment opportunities for businesses. Headline approaches include;      

Programme and Contract Management Business Support & Development Business Development & Diagnostics Business Planning & Support Consultancy Marketing

Business Futures has been delivering the following programmes: FLASH Environmental Improvement Support Business Futures is delivering the FLASH programme which is led by the Institute for Sustainability and part-funded by the European Regional Development Fund. FLASH offers environmental improvement support to London-based SMEs. The aim of the programme is to support businesses in reducing their carbon footprint and to help them become more sustainable. 010-2012 Marketing and Delivery Plan Monthly Performance Report SMEs recruited SMEs retained Businesses receiving 12 hours assistance Businesses supported to achieve quantified improvements in their environmental performance

Target 1 19 27 27 27

Actuals to date 1 19 27 27 10




E-innovate programme bridges the gap between mainstream Business London Support programmes and innovation programmes, especially those emerging through the European and Monitoring Performance Unit (EMFU). The project particularly focuses on SMEs in Food, Creative, Technology and Environmental sectors.

26 businesses assisted and

The programme builds upon existing services and the large micro business client base served by the London Development Agency’s Business London Start-up and Micro Support Programme. Companies have the opportunity to access a fully funded business support services. We are seeing a range of new, interesting and different businesses registering onto the programme such as;  Production companies  Consultancy specialists  Party Planners  Children’s book stores ...and many more

12 businesses with improved performance (e-innovate targets reached for 2010-11)

Business London Business London Start-up and Micro Support Programme is funded support designed to turn a client’s idea into a viable and successful business. The programme delivers a range of services for Business Link clients who have expressed a desire to become self employed (Business Link is a free business advice and support service, available online and through local advisers). . № 1 2 3 4 5

OUTPUTS Business created Business support Jobs created Jobs safeguarded Learning opportunity

2010-2011 Targets

2010-2011 Achieved 94 174 26 27 113

47 256 39 26 266


DWP Three Months Self Employment Offer For the year 2010-2011, the DWP Self Employment programme was a successful three months project. The Self Employment Offer was aimed at Job Centre Plus clients who were unemployed for more than three months and who expressed a desire to become self employed. Clients supported through this programme went onto starting their own businesses. The programme gave equal access to all community groups in the diverse area of North London.

Key Performance Indicators (Number of Clients) 2010-2011 Outputs Diagnostics: Number of customers diagnostics completed Standard Workshops: Starts Enterprise Coaching: Starts Intensive Start-up Support: ISUS starts ISUS completed Start-Ups: Numbers achieved Learning Skills Output (minimum 6 hours supported)


261 158 164 77 55 14 172

NB: This project was service driven. Outputs were reliant on referrals from BLiL.



4Greens is the artistic and creative arm of Urban Futures. Together with local artists, creative organisations, venues and local authority members, 4Greens continues to increase awareness and involvement for the Arts in North London. 4Greens has seen some radical changes over the last year. Funding for the arts is becoming increasingly competitive and artistic projects are increasingly finding it hard to secure resources. In spite of this, 4Greens will continue to advocate the importance of the Arts and will strive to raise awareness of artistic opportunities and events across North London. 4Greens will also shortly be launching its own project BLANK CANVAS which will aim to animate high streets and town centres, making them more attractive and vibrant places. More details coming soon....

4Greens networking events at the Bernie Grants Arts Centre


2011...A Year Of Celebrations! Urban Futures had its beginnings in 2001 as a private ‘not for profit’ social enterprise and as the ‘regeneration agency for North London’. Set up through the London Boroughs of Haringey and Enfield and ten years down the line, Urban Futures are now celebrating a decade of social and economic regeneration. Following the changes in the public sector, Urban Futures has had to evolve over the years and now manages a broad range of programmes and projects on behalf of a wide range of contract holders including the Greater London Authority (GLA), Skills Funding Agency (SFA - Subcontracting), Department of Work and Pensions (DWP), local authorities and a range of private companies including Skillnet, Manley Summers and Ixion.

Urban Futures marked the occasion with a corporate event in Bruce Grove in the Heart of Tottenham. The theme of the evening was twofold; both celebrating past achievements and laying out priorities for the future which largely focuses on young people. The event showcased the impact the organisation has had in the ULV (Haringey, Enfield and Waltham Forest) and presented its planned services for the future.

“It has been a challenging and rewarding ten years. I am thrilled that we have reached this significant milestone and are able to celebrate our successes.”

Steve Delaney Chief Executive

Urban Futures 10th Anniversary Celebration An online Photo Gallery of the event can be found on the Urban Futures Website


Moving Forward

The Apprenticeship Programme Urban Futures is now one of the major providers for the Apprenticeship programme. Apprenticeships are workbased training programmes designed around the needs of employers. Urban Futures not only helps to up-skill existing workforces with NVQs Level 2 and 3, but also recruits aspiring individuals aged 16-24 who need qualifications, work experience and a future career.

Foundation Learning A training programme that allows young people aged 16-18 to obtain a qualification in Business Administration and Retail Knowledge. These courses are a useful stepping stone for progression to college, apprenticeships or full time employment. We deliver the training at our Wood Green offices and Stansted Academy.

The North London Arts Partnership formerly 4 Greens The programme has a new branding strategy

DWP Work Programme Urban Futures has been named one of the subcontractors for the Work Programme and are delivery as a partner in all 3 West London contracts. At its new offices in Brent and Hammersmith and Fulham, Urban Futures will be supporting people into sustained jobs with the help of other employment service providers such as Reed in Partnership, Maximus and Ingeus.


Urban Futures is expanding with three new offices delivering the Work Programme To cope with the number of clients Urban Futures has opened three new offices in Hammersmith and Fulham, Brent and Uxbridge. Consequently, the number of staff at Urban Futures has increased considerably.

Lanmoor House in Brent

Britania House in Hammersmith

Regus offices in Uxbridge

North London Retail Skill Shop at Parma House The Retail Skills Shop (based in Wood Green) is part of a national network supporting the retail sector and is managed and delivered by Urban Futures. The network is co-ordinated by the National Skills Academy for Retail and delivers support for major chains and local independents.

The North London Retail Skills Shop delivers a range of support for the sector including:       

Filling vacancies Delivering apprenticeships Delivering “Retail Works” pre-vocational training courses Delivering in-work qualifications “Mary Portas” master classes Welcome Host courses World Host courses


Statement of Financial Activities This financial summary is taken from our full accounts on which the Auditors, Jeffreys Henry LLP, gave an unqualified report, and which were approved by the Directors on 03rd November 2011. Full audited accounts are available at the Company’s registered office.

Total Urban Futures Income 2010/11


Total Urban Futures Expenses 2010/11


Total surplus 2010/11


Urban Futures Reserves (as at 31st march 2011) Total UF Staff (as of 31st March 2011)

£333,175 36


Urban Futures Unit A012 The Chocolate Factory, Clarendon Road, Wood Green, London N22 6XJ. Tel: 020 8352 5900 Email:

Fax: 020 8352 5901 Web:

Urban Futures London Limited. Registered in England and Wales. Company no: 04131420

Annual Report 2010 - 11  
Annual Report 2010 - 11