First and Unite are jointly committed to a strategy to achieve sustained long term business growth across the towns and cities that we serve. Through our Better Journeys for Life Promise, we are working together in partnership to engage all our people and Unite members in delivering high quality customer service at affordable prices so that we can increase our customer volumes year after year. By increasing the numbers of customers we carry, we secure the long term success of our local bus businesses and ensure that we continue to provide high quality jobs in a positive, friendly and engaging workplace. Central to our strategy is improving the engagement of all our people and Unite members to enable them to deliver outstanding customer service. Our depots, bus stations and premises should be supportive, friendly and welcoming places where everyone can work as a team to deliver the highest standards. We firmly believe that quality public transport is vital to our lives and is essential for work, family life, independence, access and opportunity - locally, nationally and internationally. We all play our part in keeping customers moving and the communities we serve prospering. It is our joint intention to build a sustainable future for our business, our people and Unite members.
Jeroen Weimar Chief Operating Officer - UK Bus
Mick Dowds National Chair, National Liaison Committee/ National Joint Consultative Forum
Published on Dec 5, 2013