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Markets, Responsibility, Culture, Values, Standards, Innovation, etc. Finally just Humans!

Guangzhou, November 14th 2013 Florian Beranek, UNIDO Principal Consultant CSR Hanoi, Vietnam


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Living in a world of values and rules is leading to a world of

EXPECTATIONS !

Individuals and organizations have EXPECTATIONS which are solely determining their behavior – fullstop! 3


What are your expectations? • What makes your working day a happy working day? • What do you expect from the veggies you buy for tomorrow’s dinner? • What do you expect from the teacher in your kids’ school? 4


Amazing that you did not mention a lot of so-called “mandatory” things such as laws, isn’t it?

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The Evolution of Expectations Each cultural generation is defining it’s

quality of life criteria. And those criteria are determining our expectations. 6


The Evolution of Expectations So each change in the scope of our Quality of Life leads to new expectations. And business success is about meeting or even exceeding those expectations. 7


What is determining a resilient company’s behaviour?

P+Q P=$ : Q=∑E


The DNA of Compliance Technical

Environmental

Blackbox EXPECTATIONS Social

Legal


Mandatory

Voluntarily

rules and laws

expectations

▼ not meeting

non conformity ▼ fines / punishment

▼ no consequences

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Mandatory

Voluntarily

rules and laws

expectations

▼ not meeting

Factual Compliance

non conformity ▼

fines / punishment

▼ no consequences

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How to bring this all together?

technically

culturally 12


Pay attention to even small signals in the Multi-Stakeholder process 13


to manage all expectations and impacts with 14


The Seven Principles • Accountability • Transparency • Ethical behavior • Respect for stakeholder interests • Respect for the rule of law • Respect for international norms of behavior • Respect for human rights 15


Community involvementand development

The environment

n i z a ti on

a

l

O

a rg

Human rights

ORGANIZATION

Consumer issues

Labour practices

The 7 Core Subjects of ISO26000

Fair operating practices

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The reap26 Roadmap for responsible, sustainable and successful business

Getting inspired, committed and started!

Doing the RIGHT Things!

Doing the Things RIGHT!


The Recipe The more common values, common language, common culture and finally common sense an organization is agreeing on with its stakeholders, the higher will be the individuals’ input and subsequently the organizational output. Moving from closed organizations to open organization by using the ability of all stakeholders to review, question, rethink and share 18


Contact and Information Florian Beranek UNIDO Principal Consultant CSR, ASEAN

f.beranek@unido.org


Uitic 18th congress intro florian beranek presentation