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EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


University of Illinois Hospital

Table of Contents Welcome from the VPHA, CMO, CNO........................................................2 About University of Illinois Hospital ............................................................4 Mission, Vision and Values ...............................................................................4 Services for Persons with Special Needs .................................................5 As Our Guest Patient Safety.................................................................................................6 Concerns...........................................................................................................6 Your Rights as a Patient ....................................................................................7 Your Responsibilities as a Patient.................................................................9 Your Care Medical Staff ...................................................................................................9 Nursing Staff...................................................................................................9 Others ................................................................................................................9 Television and Telephone .......................................................................10 Patient Education Channel ..................................................................... 11 Smoke-Free Policy...................................................................................... 11 Cell-Phone Policy ........................................................................................ 11 Meals.................................................................................................................. 11 Snack Service ................................................................................................ 11 Visitors General Visiting Hours ............................................................................. 12 Visitor Regulations .................................................................................... 12 Dining ............................................................................................................... 13 Patient Services Gift Shop and Florist ................................................................................ 13 Parking ............................................................................................................ 13 Wireless Internet Access ........................................................................ 13 Pay Telephones ........................................................................................... 13 Patient and Family Resources Pastoral Care ................................................................................................ 14 Newman Center .......................................................................................... 14 Social Work Services ................................................................................ 15 Financial Case Management Unit ....................................................... 15 Guest Services ............................................................................................. 16 Visitor Accommodations ........................................................................ 16 Your Hospital Bill Notification Concerning Out-of-Network Providers ................. 17 Advance Directives ............................................................................................ 17 Discharge................................................................................................................ 17 Medical Record Inquiries ........................................................................ 18 Ways You Can Help Volunteers ...................................................................................................... 18 Grateful Patient ........................................................................................... 18 Clinics in the Community ....................................................................... 19 Important Information Phone Numbers .........................................................................................20 Pharmacy Locations ................................................................................20 Directions ....................................................................................................... 21 Your Feedback ............................................................................................ 21

1


University of Illinois Hospital

A Welcome Message from Joe G.N. “Skip� Garcia, MD Vice President for Health Affairs I am pleased to welcome you to the University of Illinois Hospital. As part of the University of Illinois Hospital & Health Sciences System, the UI Hospital works closely with our seven health science colleges to provide the most up-to-date research, treatments, and patient care. By combining these resources, our dedicated healthcare professionals and support staff are able to provide personalized care that is focused on the unique needs of each individual patient. On behalf of the entire University of Illinois Hospital & Health Sciences System, I thank you for choosing the University of Illinois Hospital. We look forward to being a positive part of your healthcare experience.

A Message from Bryan Becker, MD Associate Vice President for Professional Practice & Chief Medical Officer I would like to take a moment to welcome you to the University of Illinois Hospital. Here at the UI Hospital our goal is to provide world-class care to all patients and deliver the best possible outcomes and experiences. Our interdisciplinary professionals work together to provide the highest quality, personalized care. This team based approach helps the UI Hospital offer a compassionate and respectful environment for all our patients and their family members. The information inside this brochure is meant to help you and your visitors understand your care and the many services available to assist you during your stay.

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University of Illinois Hospital

A Message from Jan Spunt Chief Nursing Officer Every day we touch the lives of patients, their families and the many healthcare disciplines learning on our campus. As part of an academic medical center, we play a key role in the mission of clinical practice, education and research. While we welcome ever-changing technology, individual respect and compassion remain at the core of our practice. We deliver the highest standards of nursing care through evidence-based practice, shared leadership and sensitivity to the uniqueness of each patient and their family. In choosing the University of Illinois Hospital for your care, we believe you have chosen the best.

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University of Illinois Hospital

About University of Illinois Hospital University of Illinois Hospital has been changing medicine for the benefit of the people of Illinois and beyond since 1859. 

’=c`W\RWdWRcOZWhSRObbS\bW]\b]^ObWS\baO\RZSORW\USRUS clinical trials to find a cure for diabetes have helped make the University of Illinois Hospital’s Diabetes department one of the best in the nation. This accomplishment is featured in U.S. News & World Report’s Best Hospitals in America issue.



Â’;]`S\Se^VgaWQWO\aSO`\bVSW`[SRWQOZRSU`SSaVS`SbVO\Ob any other medical school in the country. That includes one out of every 6 physicians currently practicing in Illinois.



Â’4]`#gSO`abVS7ZZW\]Wa3gSO\R3O`7\Âż`[O`gVOaPSS\ leading the way in treating the most difficult and complex ophthalmology cases. Today, ophthalmologists from across the country consider our ophthalmology specialists to be the most skilled in their fields and the most qualified for reviewing and treating complex medical conditions.



Â’/bbVSC\WdS`aWbg]T7ZZW\]Wa6]a^WbOZeSO`SdS`g^`]cRb] have so many of our physicians included in the America’s Top Doctors™ and The Best Doctors in America™ lists. As part of a major research university, our physicians are pursuing advancements in diabetes, stroke prevention, maternal-fetal medicine, robotic surgery, organ transplants, diagnostic imaging and much more. Many of our physicians are also participating in clinical trials that may benefit you or a family member.

Mission, Vision and Values Our Mission: The mission of the University of Illinois Hospital & Health Sciences System is to leverage our unique combination of clinical care, health sciences education and biomedical research in providing high quality, cost effective healthcare for the people of the State of Illinois and delivering personalized medicine that addresses racial and ethnic health disparities in the communities we serve. Our Values: The University of Illinois Hospital values its patients, employees and community. Integrity - We respect the dignity and worth of everyone by maintaining the highest degree of ethical and moral conduct.

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University of Illinois Hospital

Innovation - We welcome change because it provides the opportunity for students to learn, faculty to conduct research and staff to improve our organization and the communities we serve. Service Excellence - We are courteous and responsive to the needs of our patients and customers and strive to exceed their expectations. Safety - We earn the public’s trust by fostering an environment dedicated to the safety of our patients, staff and guests. Accountability - We are responsible for achieving organizational results by maximizing our human, financial and material resources.

Services for Persons with Special Needs The University of Illinois Hospital is committed to meeting your communication needs. Please notify your nurse or guest services if you have needs related to language, vision, hearing or cognitive impairment. Services and/or communication tools will be provided at no expense. ’7Tg]cVOdSRWT¿QcZbga^SOYW\U3\UZWaV^ZSOaSOaYg]c`\c`aST]`O\ interpreter. ’AWbWS\SRW¿QcZbORSaVOPZO\R]7\UZ{aTOd]`RS^SRW`ZSOacS\TS`[S`O ^]`c\W\b{`^`SbS ’8S SZW\WS[„eWah^]O\UWSZaYcb]^]^`]ae]XO^WSZSU\WO`YS] tłumacza. If you need American Sign Language assistance please ask your nurse for an interpreter.

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University of Illinois Hospital

As Our Guest Patient Safety To offer the highest quality of care, we want you to know that your safety is a priority. The University of Illinois Hospital promotes patient involvement in their care and encourages you to SPEAK UP ™ on the following: 

’Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.



’Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right healthcare professionals. Don’t assume anything.



Â’Educate yourself about your illness. Learn about the medical tests you get and your treatment plan.



Â’Ask a trusted family member or friend to be your advocate (advisor or supporter).



Â’Know what medicines you take and why you take them. Medicine errors are the most common healthcare mistakes.



Â’Use a hospital, clinic, surgery center, or other type of healthcare organization that has been carefully checked out. 4]`SfO[^ZSBVS8]W\b1][[WaaW]\dWaWbaV]a^WbOZab]aSSWT bVSgO`S[SSbW\UBVS8]W\b1][[WaaW]\¸a_cOZWbgabO\RO`Ra



Â’Participate in all decisions about your treatment. You are the center of the healthcare team.

The single best way to control hospital infections is by hand washing. You have the right to SPEAK UP and ask any member of our team to wash their hands. Concerns If you have a question, concern, or safety issue, please let your physician or nurse know. If your issues are not resolved, please contact the Patient Representative (Monday through Friday, from 9 AM to 5 PM) at (312)355-0101 or hospital administration at (312)996-3900. We are committed to helping you address such issues.

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University of Illinois Hospital

Your Rights as a Patient While you are a patient at the Hospital, you have the right to: 

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Â’1]\aS\bb]]``STcaSb`SOb[S\bOa^S`[WbbSRPgZOe throughout your hospital stay. If you refuse a recommended b`SOb[S\bg]ceWZZ`SQSWdS]bVS`\SSRSRO\ROdOWZOPZSQO`S) your religious beliefs and practices will be respected as they OTTSQbg]c`[SRWQOZb`SOb[S\b)



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Â’/QQSaaO\R`SdWSeg]c`[SRWQOZ`SQ]`RaeWbVW\O`SOa]\OPZS time frame and to have the information explained, except when `Sab`WQbSRPgZOe)



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Â’3f^SQbbVObbVS6]a^WbOZeWZZUWdSg]cbVS\SQSaaO`gVSOZbV aS`dWQSab]bVSPSab]TWbaOPWZWbg)b`SOb[S\b`STS``OZ]`b`O\aTS` may be recommended or requested, you will be informed of `WaYaPS\S¿baO\ROZbS`\ObWdSa)



’/aYO\RPSW\T]`[SR]TPcaW\Saa`SZObW]\abVS6]a^WbOZVOabVOb [OgW\ÀcS\QSg]c`b`SOb[S\bO\RQO`S)bVSaS`SZObW]\aVW^a[Og be with educational institutions, other healthcare providers, ]`W\ac`S`a)

7


University of Illinois Hospital



Â’1]\aS\b]`RSQZW\Sb]bOYS^O`bW\`SaSO`QVOTTSQbW\Ug]c` care. If you choose not to take part, you will receive the most STTSQbWdSQO`SbVSV]a^WbOZ]bVS`eWaS^`]dWRSa)



Â’0Sb]ZR]T`SOZWabWQQO`SOZbS`\ObWdSaeVS\V]a^WbOZQO`SWa\] Z]\US`O^^`]^`WObS)



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Â’4WZSOT]`[OZU`WSdO\QS]\WaacSa`SZObW\Ub]^ObWS\b`WUVba if a complaint was not resolved to your satisfaction. For grievance procedure information, contact the Department of Guest services for inpatient issues at (312)996-3610 or the Ambulatory Services Administration for outpatient issues at (312)996-7157. For Privacy issues (HIPAA), please call the Privacy Officer at (312)355-5650. For Compliance issues, please call the Compliance Hotline at (866)665-4296. Patients may also file a complaint with the Illinois Department of Public Health (IDPH) at: Illinois Department of Public Health #!#ESab8STTS`a]\Ab`SSb Springfield, Illinois 62761 (312)814-2793

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University of Illinois Hospital

Your Responsibilities as a Patient 8cabOaeSVOdS`Sa^]\aWPWZWbWSab]g]cg]cVOdS`Sa^]\aWPWZWbWSab]bVS Hospital. Specifically, you are responsible for: 

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Â’/aYW\U_cSabW]\aeVS\g]cR]\]bc\RS`abO\RW\T]`[ObW]\O\R W\ab`cQbW]\a)



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Â’@SQ]U\WhW\UbVSSTTSQb]TZWTSabgZS]\g]c`^S`a]\OZVSOZbV

Your Care In our efforts to provide high quality care and meet our University mission of teaching and research, there are groups of care providers at your bedside. Medical Staff Your care will be supervised by an attending physician. Your physician will order examinations, tests and medications on your behalf. The attending physician is supported by fellows and residents who are licensed physicians. Nursing Staff The director of patient care services has overall responsibility for patient care activities in the unit. A registered nurse (RN) is responsible for the daily management of your care. Other personnel who will help with your care include licensed practical nurses (LPNs) and nursing technicians working under the RN’s supervision. Others Physical therapists, radiologists and other care providers are here to assist in your recovery. In addition, security, housekeeping, food service workers and other staff members work to make your stay as safe and comfortable as possible.

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University of Illinois Hospital

Television and Telephone There are telephones in all patient rooms. TDD Phones are available upon request. All patient rooms are equipped with televisions that you may use at no charge. TV CHANNEL 2 3 4 5 6 7 8 9 10 11     ! 23  " 25



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26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 " 

Description TV Description of Channel CHANNEL of Channel CBS - WBBM 43 A&E NBC - WMAQ 44 FOOD ABC - WLS 45 E! FOX - WFLD 46 FOX MOVIE WGN 47 LIFETIME MNT - WPWR 48 LIFETIME MOVIE WICU 49 OXYGEN WWME 50 TRAVEL PBS - WYIN 51 TV LAND PBS - WTTW 52 TV ONE /H/E=19 #! E3 B;=EA<A #" 075B3<<3BE=@9 TFT - WMFT 55 COMCAST SPORTS C<7E50= #$ <4:<3BE=@9 CNN 57 On-Demand Education HEADLINE 58 On-Demand Education CNN 59 On-Demand Education FOX NEWS 60 On-Demand Education CNBC 61 On-Demand Education WEATHER 62 Newborn (English) TBS Mother-Baby Unit Only USA 63 Newborn (Spanish) FX Mother-Baby Unit Only TNT 64 Patient Channel DISCOVERY 66 MUSIC (XM Satellite) LEARNING 67 MUSIC (XM Satellite) AMC ANIMAL PLANET NATIONAL GEOGRAPHIC ABC FAMILY DISNEY CARTOON <7193:=23=<


University of Illinois Hospital

Patient Education Channel We encourage you to take utilize the education provided on the Patient Education Channel. This educational programing is available 24 hours a day, 7 days a week at no charge. In addition, the Newborn Channel is available on our postpartum unit. The program listings are included in this guide. Channel 62: Newborn Channelâ&#x20AC;&#x201D;English (Mother-Baby Unit Only) Channel 63: Newborn Channelâ&#x20AC;&#x201D;Spanish (Mother-Baby Unit Only) Channel 64: Patient Education Channel Smoke-Free Policy In keeping with our mission of having the welfare of the patient as a primary concern at all times, smoking is not permitted at the Hospital or within 15 feet of any entrances or exits. Cell Phone Policy The University of Illinois Hospital is cell phone friendly. You may use personal cell phones in the Hospital and Outpatient Care areas, except for the Neonatal Intensive Care and the Outpatient MRI Center. Meals You are welcome to select a variety of nutritious foods from the menu ^`SaQ`WPSRPgg]c`^VgaWQWO\9]aVS`O\RdSUSbO`WO\[SOZaO`SOZa] available. Meals are usually brought to patientsâ&#x20AC;&#x2122; rooms on the following schedule: Breakfast: 7 AM â&#x20AC;&#x201C; 10 AM Lunch: 11 PM â&#x20AC;&#x201C; 3 PM Dinner: 4:30 PM â&#x20AC;&#x201C; 7:30 PM Snack Service Patients are offered a selective menu, and they are asked to please circle their choices and return the menu on the food tray or give it to a nurse or diet technician. To reach the diet office, please call ext. 63646 from your room phone.

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University of Illinois Hospital

Visitors General Visiting Hours Visitation by family members, friends, or other support individuals during your stay is encouraged. The hospital maintains a flexible approach to visitation with general visiting regulations to support your medical needs, as well as the rights and safety of others. 11 AM â&#x20AC;&#x201C; 8:30 PM Surgicenter (3300): 6:30 AM â&#x20AC;&#x201C; 5:30 PM Visitor Regulations  Â&#x2019;>ZSOaSab]^PgbVSW\T]`[ObW]\RSaYW\bVS[OW\Z]PPgb]]PbOW\ a pass.  Â&#x2019;;cabeSO`Qc``S\bdWaWb]`^OaaObOZZbW[Sa>OaaaV]cZRPSe]`\ on your outermost garment above your waist.  Â&#x2019;/US`Sab`WQbW]\a[OgO^^Zg  Â&#x2019; ^S`a]\aObObW[ST]`SOQVc\Wb NOTE: IN THE INTEREST OF PATIENT AND STAFF SAFETY, INDIVIDUALS WHO ARE ILL OR HAVE BEEN EXPOSED TO A COMMUNICABLE DISEASE MAY NOT BE PERMITTED ON UNITS.

12


University of Illinois Hospital

Dining Visitors may dine in our hospital’s cafeteria during the following hours: Cafeteria Mon-Friday Breakfast: 6:30 AM – 10 AM Limited Menu:10 AM - 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 7 PM

Sat, Sun, and Holidays Breakfast: 7 AM – 10 AM Limited Menu: 10 AM – 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 6 PM

Vending machines are available 24-7. Jive ‘N’ Java is open 24 hours a day.

Patient Services Gift Shop and Florist Magazines, flowers, gifts and personal care items may be purchased in the Gift Shop, located in the hospital’s lobby. Hours are: Weekdays:

8 AM – 6 PM

Weekends:

11 AM – 3 PM

For more information, call (312)996-3791 Parking Patient/visitor parking facilities, including disabled parking, are available at 1100 South Wood St. and 915 South Paulina St. For additional information, please call the Parking Services Office at (312)413-5800. For weekly parking at a reduced rate, please contact the Department of Guest Services at (312)996-3610, Monday through Friday, from 9 AM – 5 PM. Wireless Internet Access Wireless service is available throughout the hospital at no charge. Complimentary login information is provided at the Hospital’s information desk or by calling (312)996-WIFI. Pay Telephones For your convenience, payphones are located on the first floor in the Hospital’s lobby

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University of Illinois Hospital

Patient and Family Resources Pastoral Care Chaplains are here to provide comfort and support when you need it. Upon request, we will also contact your religious/spiritual leader for you. To reach a chaplain, please contact Pastoral Care from any hospital telephone at extension 6-0296, Monday through Friday, 9 AM to 5 PM. After 5 PM and on weekends and holidays, please call the operator and ask for the on-call Chaplain at pager 5477. When calling from outside the hospital, dial (312)355-4000 and ask the operator to page the on-call Chaplain at pager 5477. The hospital meditation room is located in room 1140 on the first floor near the visitor elevators. It is open to the public from 6 AM to 9 PM, daily. Newman Center BVS8]V\>OcZ77<Se[O\1S\bS`P`WRUSabVSC\WdS`aWbg]T7ZZW\]WaOb Chicago and the Church, as a living example of Catholic belief and service. The Newman Center convenes a conversation with all facets of Christian values, social justice and ethics in order to nurture the next US\S`ObW]\]TQWdWQO\R1Vc`QVZSORS`aBVS8]V\>OcZ77<Se[O\1S\bS` provides a Catholic community in which all faiths are welcome. Center Hours Sunday: Mon â&#x20AC;&#x201C; Thur: Friday: Location: Telephone:

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10:30 AM â&#x20AC;&#x201C; 8:30 PM 8:30 AM â&#x20AC;&#x201C; 9 PM 8:30 AM â&#x20AC;&#x201C; 5 PM 700 S. Morgan (312)226-1880


University of Illinois Hospital

Mass Times - West Student Center West, Room. 5, Basement Daily: 12:35 PM (Monday â&#x20AC;&#x201C; Friday) (During the academic year when classes are in session) Location: 828 S. Wolcott Telephone: (312)226-1880 Social Work Services Social work services are available to assist with your needs at home, provide supportive services, advocate for community resources, financial assistance or placement for medical needs. Staff members are available to meet during admission or during clinical visits by asking a medical staff member to call (312)996-0293. Financial Case Management Unit We assist patients with financial benefits by applying for: 

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15


University of Illinois Hospital

Guest Services The Guest Services Department is a resource available to all patients and their families for help in a number of ways. Guests Services can be contacted Monday through Friday, from 9 AM to 5 PM at (312)996-3610. Here are a few of the needs Guest Services can meet: 

Â&#x2019;B`O\aZObW]\aS`dWQSaO`S^`]dWRSRW\A^O\WaV>]ZWaVO\R Cantonese.



Â&#x2019;7\T]`[ObW]\OP]cb]dS`\WUVbOQQ][[]RObW]\a\SO`bVSV]a^WbOZ is available.



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Â&#x2019;1][[S\baQ][^ZOW\baO\RQ]\QS`\aaV]cZRPS`S^]`bSRb] Guest Services.

Visitor Accommodations Information about overnight accommodations or hotels near the hospital is available through the Department of Guest Services at (312)996-3610, Monday through Friday from 9 AM to 5 PM. The IMD Guest House Foundation exists to provide affordable and secure accommodations and a supportive environment for families of patients receiving inpatient treatment. The guest house is located only 2 blocks away in the Illinois Medical District. The IMD Guest House is open 24 hours a day, 7 days a week, 365 days a year, and each person or family is provided comfortable, affordable accommodations for as long as they need. Please contact Guest Services for more information.

Your Hospital Bill

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Your hospital bill includes charges for the care you received. You may also receive separate bills from physicians and other providers involved in your care. If you have questions regarding your bill, please contact our Billing Customer Service Department by phone at (312)996-1000. You may also visit our secure billing website, uillinoismedcenter.org, or email us at billinfo@uic.edu. If you prefer to discuss your bill in person, you are welcome to meet with our customer service staff from 8:30 AM to 4:30 PM, Monday through Friday. Our billing office is located at 809 S. Marshfield Avenue, 9th Floor, Chicago, Il 60612. You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. For more information, please contact a Financial Counselor at (312)413-7621.


University of Illinois Hospital

Notification Concerning Out-of-Network Providers Under the Fair Patient Billing Act, the University of Illinois Hospital must notify you of the following: 

Â&#x2019;/aO^ObWS\bg]c[Og`SQSWdSaS^O`ObSPWZZaT]`aS`dWQSa provided by healthcare professionals affiliated with the University of Illinois Hospital.



Â&#x2019;A][SV]a^WbOZabOTT[S[PS`a[Og\]bPS^O`bWQW^ObW\U providers in the same insurance plans and networks as the University of Illinois Hospital.



Â&#x2019;G]c [OgVOdSU`SObS`Âż\O\QWOZ`Sa^]\aWPWZWbgT]`aS`dWQSa provided by healthcare professionals at the University of Illinois Hospital who are not under contract with your healthcare plan.



Â&#x2019;/\g_cSabW]\abVObg]c[OgVOdSOP]cbg]c`W\ac`O\QS coverage or benefit levels should be directed to your healthcare plan and/or certificate of coverage.

Advance Directives A patientâ&#x20AC;&#x2122;s right to make informed decisions regarding care includes the right to make informed decisions about their care, including the development of their plan of care, medical and surgical interventions, pain management, patient care issues and discharge planning. A patient may wish to delegate such decision-making to a specific person requiring an advance directive. An advance directive refers to detailed instructions about the patientâ&#x20AC;&#x2122;s medical care in the event that he/ she becomes unable to communicate for himself/herself. An advance directive may take the form of a living will or a medical power of attorney. Social Workers can assist in this process. Please contact the Health Social Work Department at (312)996-0293.

Discharge We have enjoyed taking care of you and trust that your stay with us has met your expectations. Our goal is to transition you home or to the next place of care by 11 AM. Our Discharge Planners are available to help with your needs and referrals. We thank you for choosing the University of Illinois Hospital and wish you well. Before you leave, make sure you have: 

Â&#x2019;@SdWSeSRg]c`b`O\aWbW]\^ZO\eWbVg]c`VSOZbVQO`SbSO[



Â&#x2019;/\OQQc`ObSQ]^g]Tg]c`[SRWQObW]\ZWabO\R`SdWSeSRbVWaZWab with a member of your healthcare team. 17


University of Illinois Hospital



Â&#x2019;;ORSO``O\US[S\baT]`b`O\a^]`bObW]\



Â&#x2019;1]\bOQbW\T]`[ObW]\T]`OZZg]c`O^^]W\b[S\baO\R`STS``OZa



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Medical Record Inquiries In order to receive copies of your medical records, please complete a valid Authorization To Release Health Information Form and return it with the appropriate fees. You can either download the form from our website or obtain it by contacting the Health Information Management Department at (312)996-6830 (Hours of Operation: 8:00 AM-4:30 PM, Monday through Friday). Please note: Processing fees, as defined by Illinois State Laws, may apply.

Ways You Can Help Volunteers Volunteers provide services to patients and their families in many areas of our Hospital. For more information regarding volunteer services, please call (312)355-4325. Grateful Patient The University of Illinois Hospitalâ&#x20AC;&#x2122;s Grateful Patient program encourages all patients and their families who have had a positive experience at our

18


University of Illinois Hospital

facilities to become more involved with our mission to change medicine, for good. Patients and their supportive families are important advocates for the ground-breaking care provided, and they help transform the face ]T[SRWQW\S8]W\caW\PcWZRW\UOVSOZbVWS`Q][[c\Wbg Clinics in the Community The University of Illinois Hospital-Mile Square Health Center (UIH-MSHC) provides comprehensive healthcare services to the residents of the Chicagoland area at multiple locations throughout the city. Visit hospital. uillinois.edu/milesquare for more information. It all started with an exceptional idea â&#x20AC;&#x201D; to provide quality healthcare to people on Chicagoâ&#x20AC;&#x2122;s Near West Side. Since 1967, UIH-Mile Square has been doing just that, and over the decades, has expanded its services throughout Chicago. Today, Mile Square provides a range of medical, dental, mental health and social services to more than 17,600 individuals every year, regardless of their ability to pay. As a part of the University of Illinois Hospital since 1990, Mile Square also provides its patients with access to one of the most prominent academic medical centers in the country. Some of the best trained physicians, nurses, certified nurse midwives and pharmacists provide patient care â&#x20AC;&#x201D; all dedicated to changing medicine for good. 

Â&#x2019;;]abW\ac`O\QS]`\]W\ac`O\QSOQQS^bSR



Â&#x2019;;SRWQOWR;SRWQO`SOQQS^bSR



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19


University of Illinois Hospital

Important Information The main telephone number for University of Illinois Hospital is (312)996-7000. When calling from within the hospital, you can reach any number by dialing the last 5 digits. Admissions Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0341 Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3791 Guest Services/Patient Representative . . . . . . . . . . . . . . . . . . (312)996-3610 Interpreter Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3610 Parking Services Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-5800 Pastoral Care/Chaplain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0296 Patient Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-1000 Patient Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-9634 Social Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0293 Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)355-4325 Police . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-9327 Pharmacy Locations Wood Street Pharmacy (312)996-6887 Taylor Street/EEI Pharmacy (312)996-6540 Outpatient Care Center Pharmacy (312)996-9058 University Village Pharmacy (312)355-2345 Oncology Clinic Pharmacy (312)996-6985 Dermatology Clinic Pharmacy (312)996-8675

20


University of Illinois Hospital

Directions The University of Illinois Hospital is located just west of downtown Chicago on Taylor Street between Ashland Ave. and Damen Ave. The Hospital can be reached easily from the Eisenhower Expressway (I-290). Ample parking is available. The Hospital can also be accessed via the CTA Pink Line (Polk Street stop) or Blue Line (Illinois Medical District stop). Your Feedback is Welcome We hope this guide was helpful during your stay at the University of Illinois Hospital. We welcome your feedback. Please forward recommendations to patienteducationcommittee@uic.edu.

21


University of Illinois Hospital

Notes ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

22


University of Illinois Hospital

Questions for My Doctor ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

23


University of Illinois Hospital

Questions for My Doctor ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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HAWKEYE’S

Bar & Grill

ESTABLISHED 1987

Hawkeye’s Bar & Grill is located in the heart of the historic Little Italy district in Chicago. We offer food, fun, drink and an exciting party atmosphere. Monday .35 cent Wings* Tuesday $1 Burgers* Wednesday 1/2 Price Pizzas* *Specials valid after 3pm

Catch your favorite sporting event on our 22 Hi-Def Televisions. We carry ESPN Gameplan, NFL Sunday Ticket and NHL Packages.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


1238.12-UIIL EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


University of Illinois Hospital

Ă?NDICE

Bienvenida de VPHA, CMO, CNO .............................................................. 26 Sobre el Hospital de la Universidad de Illinois .................................... 28 ;WaWÂ&#x201E;\dWaWÂ&#x201E;\gdOZ]`Sa ................................................................................... 29 Servicios para personas con necesidades especiales .....................30 Como nuestro paciente Seguridad del paciente ........................................................................... 31 Dudas ............................................................................................................... 31 Sus derechos como paciente ...................................................................... 32 Sus responsabilidades como paciente....................................................34 AcObS\QWÂ&#x201E;\  >S`a]\OZ[{RWQ] ........................................................................................34 Personal de enfermerĂ­a ..........................................................................34 Otros................................................................................................................34  BSZSdWaWÂ&#x201E;\gbSZ{T]\] ................................................................................ 35  1O\OZRSSRcQOQWÂ&#x201E;\RSZ^OQWS\bS ......................................................36 PolĂ­tica de ambiente libre de tabaco...............................................36  >]ZbWQOa]P`SSZca]RSZbSZ{T]\]QSZcZO` .......................................36 Comidas .........................................................................................................36 Servicio de refrigerio ...............................................................................36 Visitas Horario general de visitas ..................................................................... 37 Reglas para las visitas ............................................................................. 37 Comidas ......................................................................................................... 38 Servicios para el paciente Tienda de obsequios y florerĂ­a ........................................................... 38 Estacionamiento ........................................................................................ 38 Acceso a Internet inalĂĄmbrico ............................................................ 38  BSZ{T]\]a^Â&#x2030;PZWQ]a .................................................................................... 39 Recursos para la familia y el paciente GuĂ­a espiritual ............................................................................................. 39 Centro Newman ......................................................................................... 39 Servicios de trabajo social ................................................................... 40  C\WRORRSOR[W\Wab`OQWÂ&#x201E;\Âż\O\QWS`ORSQOa]a......................... 40  AS`dWQW]aOZVc{a^SR ................................................................................. 41 Alojamiento para visitantes................................................................... 41 Su factura del hospital  <]bWÂżQOQWÂ&#x201E;\a]P`SZ]a^`]dSSR]`SaTcS`ORSZO`SR .................42 Directivas anticipadas .....................................................................................42 Alta ...........................................................................................................................43  A]ZWQWbcRSaRSW\T]`[OQWÂ&#x201E;\RSZ`SUWab`][{RWQ] ........................43 Formas de ayudar Voluntarios ...................................................................................................44 Paciente agradecido ................................................................................44 ClĂ­nicas en la comunidad .......................................................................45 7\T]`[OQWÂ&#x201E;\W[^]`bO\bS  <Â&#x2030;[S`]aRSbSZ{T]\]...............................................................................46 Farmacias ......................................................................................................46 Instrucciones ............................................................................................... 47  Ac]^W\WÂ&#x201E;\ ..................................................................................................... 47

25


University of Illinois Hospital

Un mensaje de bienvenida de Joe G.N. â&#x20AC;&#x153;Skipâ&#x20AC;? Garcia, MD Vicepresidente de Asuntos de la Salud (VPHA Me complace darles la bienvenida al Hospital de la Universidad de Illinois. Como parte del Sistema de Hospital y Ciencias de la Salud de la Universidad de Illinois, el Hospital de la Universidad de Illinois trabaja estrechamente con nuestras siete universidades de ciencias de la salud para brindar las investigaciones, b`ObO[WS\b]agObS\QWÂ&#x201E;\RS^OQWS\bSa[taOQbcOZWhOR]a;SRWO\bSZO Q][PW\OQWÂ&#x201E;\RSSab]a`SQc`a]a\cSab`]aRSRWQOR]a^`]TSaW]\OZSaRS ZOObS\QWÂ&#x201E;\[{RWQOgSZ^S`a]\OZRSO^]g]^cSRS\P`W\RO`ObS\QWÂ&#x201E;\ ^S`a]\OZWhORO_cSaSQS\b`OS\ZOa\SQSaWRORSaÂ&#x2030;\WQOaRSQORO^OQWS\bS individual. En nombre de todo el Sistema de Hospital y Ciencias de la Salud de la Universidad de Illinois, les agradezco por elegir el Hospital de la Universidad de Illinois. Esperamos ser una parte positiva de su Sf^S`WS\QWORSObS\QWÂ&#x201E;\[{RWQO

Un mensaje de Bryan Becker, MD Vicepresidente Adjunto de PrĂĄctica Profesional y Director MĂŠdico (CMO) Quisiera tomarme un momento para darles la bienvenida al Hospital de la Universidad de Illinois. En el Hospital de la Universidad de Illinois, nuestro ]PXSbWd]SaP`W\RO`ObS\QWÂ&#x201E;\RS^`W[S`OQObSU]`OO todos los pacientes y ofrecer los mejores resultados y experiencias posibles. Nuestros profesionales interdisciplinarios trabajan Xc\b]a^O`OP`W\RO`c\OObS\QWÂ&#x201E;\^S`a]\OZWhORORSZO[taOZbOQOZWROR Este enfoque basado en el trabajo en equipo ayuda al Hospital de la Universidad de Illinois a ofrecer un entorno respetuoso y compasivo para todos nuestros pacientes y familiares. :OW\T]`[OQWÂ&#x201E;\Q]\bS\WROS\SabST]ZZSb]bWS\SSZ]PXSbWd]RSOgcRO`ZSa OcabSRgOZ]adWaWbO\bSaOQ][^`S\RS`acObS\QWÂ&#x201E;\gZ]a\c[S`]a]a servicios disponibles para asistirlo durante su estancia.

26


University of Illinois Hospital

Un mensaje de Jan Spunt Director de EnfermerĂ­a (CNO) Cada dĂ­a tocamos la vida de nuestros pacientes, sus familias y el aprendizaje de varias disciplinas RSObS\QWÂ&#x201E;\[{RWQOS\\cSab`]QO[^ca1][] ^O`bSRSc\QS\b`][{RWQ]OQOR{[WQ]bS\S[]ac\ ^O^SZ^`W\QW^OZS\ZO[WaWÂ&#x201E;\RSZO^`tQbWQOQZ\WQO ZOSRcQOQWÂ&#x201E;\gZOW\dSabWUOQWÂ&#x201E;\/c\_cSSabO[]a abiertos a una tecnologĂ­a en constante cambio, el `Sa^Sb]gZOQ][^OaWÂ&#x201E;\VOQWOQORO^S`a]\OaWUcS\aWS\R]SZSXSRS nuestra prĂĄctica. Nosotros ofrecemos los estĂĄndares mĂĄs altos de ObS\QWÂ&#x201E;\RSS\TS`[S`OOb`Od{aRS^`tQbWQOPOaOROS\ZOSdWRS\QWOSZ liderazgo compartido y la sensibilidad frente a la singularidad de cada paciente y su familia. Al elegir el Hospital de la Universidad de Illinois ^O`OacObS\QWÂ&#x201E;\Q`SS[]a_cSVOSZSUWR]Z][SX]`

27


University of Illinois Hospital

Sobre el Hospital de la Universidad de Illinois El Hospital de la Universidad de Illinois ha favorecido el cambio en materia de medicina para beneficio de las personas de Illinois y de otros lugares desde 1859.

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Â&#x2019;<cSab`OObS\QWÂ&#x201E;\W\RWdWRcOZWhORO^O`OZ]a^OQWS\bSagZOa^`cSPOa clĂ­nicas de vanguardia para encontrar la cura para la diabetes han ayudado a convertir el Departamento de Diabetes del Hospital RSZOC\WdS`aWRORRS7ZZW\]WaS\c\]RSZ]a[SX]`SaRSZO\OQWÂ&#x201E;\ 3abSZ]U`]VOaWR]RSabOQOR]S\ZOSRWQWÂ&#x201E;\RS;SX]`Sa6]a^WbOZSa de los Estados Unidos en U.S. News & World Report.



Â&#x2019;3fWabS\[ta[{RWQ]a_cS]PbWS\S\acabbcZ]aO_c_cSS\ cualquier otra escuela de medicina del paĂ­s. Ellos representan c\]RSQORO$[{RWQ]a_cSOQbcOZ[S\bSSXS`QS\ac^`]TSaWÂ&#x201E;\ en Illinois.



Â&#x2019;2c`O\bS#OÂ&#x192;]aSZ6]a^WbOZ^O`OZODWabOgZO/cRWQWÂ&#x201E;\RS Illinois ha liderado el camino en el tratamiento de los casos de oftalmologĂ­a mĂĄs complejos y mĂĄs difĂ­ciles. En la actualidad, los ]TbOZ[Â&#x201E;Z]U]aRSb]R]SZ^OaQ]\aWRS`O\O\cSab`]aSa^SQWOZWabOa en oftalmologĂ­a como los mejores en su campo y los mĂĄs QOZWÂżQOR]a^O`O`SdWaO`gb`ObO`Q]\RWQW]\Sa[{RWQOaQ][^ZSXOa



Â&#x2019;3n el Hospital de la Universidad de Illinois, estamos orgullosos de _cS[cQV]aRS\cSab`]a[{RWQ]aSab{\W\QZcWR]aS\ZOaZWabOaRS /[S`WQO¸aB]^2]Qb]`aÂ&#x2014;;{RWQ]a[taW[^]`bO\bSaRSZ]a3abOR]a C\WR]agBVS0Sab2]Qb]`aW\/[S`WQOÂ&#x2014;:]a[SX]`Sa[{RWQ]a de los Estados Unidos). Como parte de una universidad que lleva OQOP]W[^]`bO\bSaW\dSabWUOQW]\Sa\cSab`]a[{RWQ]aPcaQO\ Z]U`O`OdO\QSaS\bS[OabOZSaQ][]ZORWOPSbSaZO^`SdS\QWÂ&#x201E;\RS accidentes cerebrovasculares, la medicina materno-fetal, la cirugĂ­a `]PÂ&#x201E;bWQOZ]ab`Oa^ZO\bSaRSÂ&#x201E;`UO\]aSZRWOU\Â&#x201E;abWQ]^]`W[tUS\Sag [cQV]a[ta;cQV]aRS\cSab`]a[{RWQ]abO[PW{\^O`bWQW^O\S\ pruebas clĂ­nicas que pueden significar un beneficio para usted o ^O`OOZUÂ&#x2030;\[WS[P`]RSacTO[WZWO


University of Illinois Hospital

MisiĂłn, visiĂłn y valores Nuestra misiĂłn::O[WaWÂ&#x201E;\RSZAWabS[ORS6]a^WbOZg1WS\QWOaRSZOAOZcR RSZOC\WdS`aWRORRS7ZZW\]WaSaO^`]dSQVO`\cSab`OaW\UcZO`Q][PW\OQWÂ&#x201E;\ RSObS\QWÂ&#x201E;\QZ\WQOSRcQOQWÂ&#x201E;\S\QWS\QWOaRSZOaOZcRSW\dSabWUOQWÂ&#x201E;\ PW][{RWQO^O`OP`W\RO`ObS\QWÂ&#x201E;\[{RWQORSOZbOQOZWRORg`S\bOPZS^O`O las personas del estado de Illinois y brindar medicina personalizada que b`ObSZOaRWa^O`WRORSaRSaOZcR{b\WQOag`OQWOZSaS\ZOaQ][c\WRORSa donde prestamos nuestro servicio. Nuestros valores: El Hospital de la Universidad de Illinois valora a sus pacientes, a sus empleados y a la comunidad. Integridad â&#x20AC;&#x201C; Respetamos la dignidad y el valor de todos manteniendo SZU`OR][taOZb]RSQ]\RcQbO[]`OZg{bWQO InnovaciĂłn â&#x20AC;&#x201C; Recibimos bien los cambios porque les brindan a los estudiantes la oportunidad de aprender, a nuestro cuerpo docente la oportunidad de investigar y a nuestro personal la oportunidad de [SX]`O`\cSab`O]`UO\WhOQWÂ&#x201E;\gOZOaQ][c\WRORSa_cSObS\RS[]a Excelencia en el servicio - Somos amables y receptivos frente a las necesidades de nuestros pacientes y clientes y nos esforzamos por superar sus expectativas. SeguridadÂł<]aUO\O[]aZOQ]\ÂżO\hO^Â&#x2030;PZWQO^`][]dWS\R]c\ entorno dedicado a la seguridad de nuestros pacientes, del personal y de los visitantes. Responsabilidad â&#x20AC;&#x201C; Somos responsables de lograr resultados organizacionales maximizando nuestros recursos humanos, financieros y materiales.

29


University of Illinois Hospital

Servicios para personas con necesidades especiales El Hospital de la Universidad de Illinois tiene el compromiso de satisfacer aca\SQSaWRORSaRSQ][c\WQOQWÂ&#x201E;\7\T]`[SOacS\TS`[S`]O]OZ aS`dWQW]OZVc{a^SRaWbWS\S\SQSaWRORSa`SZOQW]\OROaQ]\SZZS\UcOXS ZOdWaWÂ&#x201E;\ZOOcRWQWÂ&#x201E;\]RWÂżQcZbORSaQ]U\WbWdOa:OaVS``O[WS\bOaRS Q][c\WQOQWÂ&#x201E;\g]aS`dWQW]aa]\P`W\ROR]aaW\Q]ab]ORWQW]\OZ^O`OcabSR Â&#x2019;AWbWS\SRWÂżQcZbORSa^O`OVOPZO`W\UZ{aa]ZWQWbSc\W\b{`^`SbSOac enfermero(a). Â&#x2019;AWbWS\SRWÂżQcZbORSaVOPZO\R]W\UZ{aTOd]`RS^SRW`ZSOacS\TS`[S`O^]` c\W\b{`^`SbS Â&#x2019;8SSZW\WS[Â&#x201E;eWah^]O\UWSZaYcb]^]^`]ae]XO^WSZSU\WO`YS]bc[OQhO Si necesita servicios de lenguaje de seĂąas estadounidense, solicite un W\b{`^`SbSOacS\TS`[S`]O

30


University of Illinois Hospital

Como nuestro paciente Seguridad del paciente >O`O]T`SQS`ObS\QWÂ&#x201E;\RS[taOZbOQOZWROR_cS`S[]a_cSaS^O_cSac seguridad es nuestra prioridad. 3Z6]a^WbOZRSZOC\WdS`aWRORRS7ZZW\]Wa^`][cSdSZO^O`bWQW^OQWÂ&#x201E;\RSZ ^OQWS\bSS\acObS\QWÂ&#x201E;\gZSO\W[OOSPEAK UPâ&#x201E;˘ (hablar) sobre lo siguiente: 

Â&#x2019;HOPZSaWbWS\SRcROa]^`SUc\bOaAWOÂ&#x2030;\\]Q][^`S\RS^`SUc\bS nuevamente. Es su cuerpo y usted tiene derecho a saber.



Â&#x2019;P`SabSObS\QWÂ&#x201E;\OZQcWROR]_cS`SQWPS/aSUÂ&#x2030;`SaSaWS[^`SRS estar recibiendo el tratamiento y los medicamentos correctos RS^O`bSRS^`]TSaW]\OZSaRSObS\QWÂ&#x201E;\[{RWQOORSQcOR]a<] haga suposiciones.



Â&#x2019;ERÂ&#x2030;_cSaSa]P`SacS\TS`[SROR1]\]hQOZOa^`cSPOa[{RWQOa a las que se somete y su plan de tratamiento.



Â&#x2019;Pida a un familiar o amigo que sea su defensor (asesor o persona de apoyo).



Â&#x2019;SS^O_c{[SRWQO[S\b]ab][Og^]`_c{Z]ab][O:]aS``]`Sa S\QcSabWÂ&#x201E;\RS[SRWQO[S\b]aa]\Z]aS``]`Sa[taQ][c\SaS\ SZt[PWb]RSZOObS\QWÂ&#x201E;\[{RWQO



Â&#x2019;HOUOca]RSc\V]a^WbOZQZ\WQOQS\b`]_cW`Â&#x2030;`UWQ]c]b`] bW^]RS]`UO\WhOQWÂ&#x201E;\RSObS\QWÂ&#x201E;\[{RWQO_cSVOgOdS`WÂżQOR] QcWROR]aO[S\bS>]`SXS[^Z]ZO1][WaWÂ&#x201E;\1]\Xc\bOdWaWbO hospitales para verificar si cumplen con los estĂĄndares de QOZWRORRSZO1][WaWÂ&#x201E;\1]\Xc\bO



Â&#x2019;Participe en todas las decisiones sobre su tratamiento. Usted SaSZQS\b`]RSZS_cW^]RSObS\QWÂ&#x201E;\[{RWQO

La mejor forma de controlar las infecciones contraĂ­das en el hospital es mediante el lavado de manos. Usted tiene derecho a SPEAK UP (hablar) y solicitar a cualquier miembro de nuestro equipo que se lave las manos. Dudas Si tiene preguntas, inquietudes o problemas relacionados con la seguridad, W\T]`[SOac[{RWQ]]S\TS`[S`OAWacaRcROa\]aS`SacSZdS\Q][c\_cSaS con el Representante del Paciente (de lunes a viernes, de 9:00 a.m. a 5:00 ^[OZ! !##]OZOOR[W\Wab`OQWÂ&#x201E;\RSZV]a^WbOZOZ! ''$!' Estamos comprometidos a ayudarle a resolver tales problemas.

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University of Illinois Hospital

Sus derechos como paciente Mientras sea un paciente del hospital, usted tendrĂĄ derecho a: 

Â&#x2019;C\OObS\QWÂ&#x201E;\Q]\aWRS`OROg`Sa^Sbc]aOS\b]R][][S\b])



Â&#x2019;3abO`PWS\W\T]`[OR]a]P`SacS\TS`[SROR^]aWPZSab`ObO[WS\b]a g^]aWPZSa`SacZbOR]a)^O`bWQW^O`S\ZO^ZO\WÂżQOQWÂ&#x201E;\RSZOObS\QWÂ&#x201E;\ SZb`ObO[WS\b]gZOaRSQWaW]\Saa]P`SacaOZcR)S\SZQOa]RSc\ resultado imprevisto, usted tiene derecho a esperar que se le `SdSZSSZ`SacZbOR]W[^`SdWab])



Â&#x2019;1]\aS\bW`]`SQVOhO`SZb`ObO[WS\b]bOZQ][]Z]^S`[WbSZOZSg durante toda su estancia en el hospital. Si usted se niega a realizar c\b`ObO[WS\b]`SQ][S\ROR]`SQWPW`t]b`OObS\QWÂ&#x201E;\RWa^]\WPZSg necesaria, se respetarĂĄn sus creencias y prĂĄcticas religiosas, ya _cSZOa[Wa[OaOTSQbO\acb`ObO[WS\b][{RWQ])



Â&#x2019;:O\]bWÂżQOQWÂ&#x201E;\W\[SRWObORSacV]a^WbOZWhOQWÂ&#x201E;\Oc\TO[WZWO`] `S^`SaS\bO\bSOaQ][]Oac[{RWQ]^S`a]\OZ)



Â&#x2019;BS\S`RW`SQbWdOaO\bWQW^OROa]c\O^S`a]\ORSaWU\OROQ][] acabWbcb]]ac^ZS\bS_cSb][SZOaRSQWaW]\Sa^]`cabSR)



Â&#x2019;:O^`WdOQWRORgZOQ]\ÂżRS\QWOZWROR)aca`SUWab`]aRSb`ObO[WS\b] seguirĂĄn siendo confidenciales, a menos que nos haya autorizado O^cPZWQO`ZOW\T]`[OQWÂ&#x201E;\) Â&#x2019;1]\]QS`Z]a\][P`SagZ]aQO`U]aRSZOa^S`a]\Oa_cS^O`bWQW^O\ S\SZb`ObO[WS\b])

32



Â&#x2019;:OSdOZcOQWÂ&#x201E;\gSZQ]\b`]ZQ]``SQb]aRSZR]Z]`Ob`Od{aRS ^`]dSSR]`Sa`Sa^]\aOPZSaO\bSb]R]RSacObS\QWÂ&#x201E;\)



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Â&#x2019;>`SaS\bO`c\`SQZO[]T]`[OZa]P`SbS[Oa`SZOQW]\OR]aQ]\Z]a derechos del paciente si una queja no fue resuelta de forma aObWaTOQb]`WO^O`OcabSR>O`O]PbS\S`W\T]`[OQWÂ&#x201E;\a]P`SSZ procedimiento de reclamos, comunĂ­quese con el Departamento de AS`dWQW]aOZ6c{a^SROZ! ''$!$]Q]\ZO/R[W\Wab`OQWÂ&#x201E;\RS Servicios Ambulatorios para consultar sobre temas relacionados con los servicios ambulatorios al (312)996-7157. Para cuestiones `SZOQW]\OROaQ]\ZO^`WdOQWROR67>//^]`acaaWUZOaS\W\UZ{a comunĂ­quese con el Funcionario de Privacidad al (312)355-5650. Para cuestiones relacionadas con el cumplimiento de normas, llame a la LĂ­nea Directa de Cumplimiento al (866)665-4296. :]a^OQWS\bSabO[PW{\^cSRS\^`SaS\bO`c\`SQZO[]O\bSSZ 2S^O`bO[S\b]RSAOZcR>Â&#x2030;PZWQORS7ZZW\]Wa72>6^]`acaaWUZOaS\ W\UZ{aSaQ`WPWS\R]O( Illinois Department of Public Health #!#ESab8STTS`a]\ Street Springfield, Illinois 62761 (312)814-2793

33


University of Illinois Hospital

Sus responsabilidades como paciente De la misma manera que nosotros tenemos responsabilidades con usted, usted tiene responsabilidades con el hospital. EspecĂ­ficamente, usted es responsable de: 

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University of Illinois Hospital

Televisiรณn y telรฉfono 6OgbSZSdWa]`SaS\b]ROaZOaVOPWbOQW]\SaRS^OQWS\bSa:]abSZ{T]\]a TDD estรกn disponibles a pedido. Todas las habitaciones de pacientes estรกn equipadas con televisores que usted puede usar sin cargo alguno.

           



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35


University of Illinois Hospital

Canal de educaciĂłn del paciente :SOZS\bO[]aOVOQS`ca]RSZOW\T]`[OQWÂ&#x201E;\_cSaS^`]dSSS\SZ1O\OZ RSSRcQOQWÂ&#x201E;\RSZ^OQWS\bS3abO^`]U`O[OQWÂ&#x201E;\SRcQObWdOSabtRWa^]\WPZS las 24 horas del dĂ­a, los 7 dĂ­as de la semana sin cargo alguno. AdemĂĄs, el QO\OZa]P`S`SQW{\\OQWR]aSabtRWa^]\WPZSS\\cSab`Oc\WROR^]a^O`b]3Z listado de programas se incluye en esta guĂ­a. 1O\OZ$ (1O\OZRS`SQW{\\OQWR]a´W\UZ{aA]Z]c\WROR[O[tPSP{ 1O\OZ$!(1O\OZRS`SQW{\\OQWR]a´Sa^OÂ&#x192;]ZA]Z]c\WROR[O[tPSP{ 1O\OZ$"(1O\OZRSSRcQOQWÂ&#x201E;\RSZ^OQWS\bS PolĂ­tica de ambiente libre de tabaco >O`OaS`Q]VS`S\bSaQ]\\cSab`O[WaWÂ&#x201E;\RSVOQS`_cSSZPWS\SabO`RSZ paciente sea nuestra prioridad, no se permite fumar en el hospital o a una distancia mĂĄxima de 15 pies de cualquier entrada o salida. PolĂ­tica sobre el uso del telĂŠfono celular 3Z6]a^WbOZRSZOC\WdS`aWRORRS7ZZW\]WaOQS^bOSZca]RSZbSZ{T]\]QSZcZO` S\acaW\abOZOQW]\Sa>cSRScaO`acbSZ{T]\]QSZcZO`S\ZOat`SOaRS ObS\QWÂ&#x201E;\O^OQWS\bSaO[PcZOb]`W]agS\SZV]a^WbOZSfQS^b]S\SZt`SO de Cuidados intensivos neonatales y en el Centro de MRI para pacientes ambulatorios. Comidas Usted puede seleccionar una variedad de alimentos nutritivos a partir del [S\Â&#x2030;`SQSbOR]^]`ac[{RWQ]6OgRWa^]\WPZSabO[PW{\Q][WROa9]aVS` y vegetarianas. Las comidas normalmente se sirven en las habitaciones de los pacientes en los siguientes horarios: Desayuno: 7:00 a.m. â&#x20AC;&#x201C; 10:00 a.m. Almuerzo: 11:00 a.m. â&#x20AC;&#x201C; 3:00 p.m. Cena: 4:30 p.m. â&#x20AC;&#x201C; 7:30 p.m. Servicio de refrigerio AS]T`SQSc\[S\Â&#x2030;aSZSQbWd]gZ]a^OQWS\bSaRSPS`t\[O`QO`aca SZSQQW]\SaQ]\c\Q`QcZ]gRSd]ZdS`SZ[S\Â&#x2030;S\ZOPO\RSXORSOZW[S\b]a ]S\b`SUt`aSZ]OZOS\TS`[S`O]OZb{Q\WQ]S\\cb`WQWÂ&#x201E;\>O`OQ][c\WQO`aS Q]\ZO]ÂżQW\ORS\cb`WQWÂ&#x201E;\ZZO[SOZOSfbS\aWÂ&#x201E;\$!$"$RSaRSSZbSZ{T]\]RS acVOPWbOQWÂ&#x201E;\

36


University of Illinois Hospital

Visitas Horario general de visitas Se alienta la visita de familiares, amigos u otras personas que puedan brindarle apoyo durante su estancia. El hospital mantiene un enfoque Ă&#x20AC;SfWPZSS\`SZOQWÂ&#x201E;\OZOa visitas, pero se deben respetar ciertas reglas de visitas teniendo en cuenta aca\SQSaWRORSa[{RWQOa asĂ­ como sus derechos y la seguridad de los otros. 11:00 A.M. â&#x20AC;&#x201C; 8:30 P.M. Centro de cirugĂ­as (3300): 6:30 A.M. â&#x20AC;&#x201C; 5:30 P.M. Reglas para las visitas 

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NOTA: POR CUESTIONES DE SEGURIDAD DEL PERSONAL Y DEL PACIENTE, NO SE PERMITIRĂ EL ACCESO A LA UNIDAD A LAS PERSONAS QUE ESTĂ&#x2030;N ENFERMAS O QUE HAYAN ESTADO EXPUESTAS A UNA ENFERMEDAD CONTAGIOSA.

37


University of Illinois Hospital

Comidas Las visitas pueden comer en la cafeterĂ­a de nuestro hospital en los siguientes horarios: CafeterĂ­a Mon-Friday Breakfast: 6:30 AM â&#x20AC;&#x201C; 10 AM Limited Menu:10 AM - 10:45 AM Lunch: 10:45 AM â&#x20AC;&#x201C; 2 PM Limited Menu: 2 PM â&#x20AC;&#x201C; 3:45 PM Dinner: 3:45 PM â&#x20AC;&#x201C; 7 PM

Sat, Sun, and Holidays Breakfast: 7 AM â&#x20AC;&#x201C; 10 AM Limited Menu: 10 AM â&#x20AC;&#x201C; 10:45 AM Lunch: 10:45 AM â&#x20AC;&#x201C; 2 PM Limited Menu: 2 PM â&#x20AC;&#x201C; 3:45 PM Dinner: 3:45 PM â&#x20AC;&#x201C; 6 PM

MĂĄquinas expendedoras estĂĄn disponibles las 24 horas del dĂ­a, los 7 dĂ­as de la semana. Jive â&#x20AC;&#x2DC;Nâ&#x20AC;&#x2122; Java estĂĄ abierto las 24 horas.

Servicios para el paciente Tienda de obsequios y florerĂ­a Se pueden comprar revistas, flores, obsequios o artĂ­culos de cuidado personal en la tienda de obsequios, ubicada en el hall del hospital. Los horarios son: DĂ­as de semana:

8:00 a.m. â&#x20AC;&#x201C; 6:00 p.m.

Fines de semana:

11:00 a.m. â&#x20AC;&#x201C; 3:00 p.m.

>O`O[Og]`W\T]`[OQWÂ&#x201E;\ZZO[SOZ! ''$!%' Estacionamiento Las instalaciones de estacionamiento del paciente/visitas, incluyendo el estacionamiento para discapacitados, estĂĄn disponibles en 1100 South E]]RAbg'#A]cbV>OcZW\OAb>O`O[Og]`W\T]`[OQWÂ&#x201E;\ZZO[SOZO Oficina de servicios de estacionamiento al (312)413-5800. Para una tarifa reducida semanal por el estacionamiento, comunĂ­quese Q]\SZ2S^O`bO[S\b]RSAS`dWQW]aOZ6c{a^SROZ! ''$!$RSZc\SaO viernes, de 9:00 a.m. â&#x20AC;&#x201C; 5:00 p.m. Acceso a Internet inalĂĄmbrico El servicio inalĂĄmbrico estĂĄ disponible en todo el hospital sin cargo. AS^cSRS]PbS\S`ZOW\T]`[OQWÂ&#x201E;\U`ObcWbORSOQQSa]S\ZO[SaORS W\T]`[OQWÂ&#x201E;\RSZV]a^WbOZ]ZZO[O\R]OZ! ''$E747

38


University of Illinois Hospital

TelĂŠfonos pĂşblicos >O`OacQ]\dS\WS\QWOZ]abSZ{T]\]a^Â&#x2030;PZWQ]aSabt\cPWQOR]aS\SZ^`W[S` piso del hall del hospital.

Recursos para la familia y el paciente GuĂ­a espiritual Los capellanes estĂĄn aquĂ­ para brindar ayuda y apoyo cuando usted Z]a\SQSaWbO/^SRWR]\]a]b`]abO[PW{\^]RS[]aQ]\bOQbO`Oac lĂ­der espiritual/religioso por usted. Para comunicarse con un capellĂĄn, Q][c\_cSaSQ]\SZ`SQc`a]RS5cOSa^W`WbcOZRSaRSQcOZ_cWS`bSZ{T]\] RSZV]a^WbOZOZOSfbS\aWÂ&#x201E;\$ '$RSZc\SaOdWS`\SaRS'(O[O#( ^[2Sa^c{aRSZOa#(^[gZ]aÂż\SaRSaS[O\OgTS`WOR]aZZO[S al operador y pĂ­dale que lo comunique con el buscador de personas del capellĂĄn al 5477. Cuando llame desde afuera del hospital, marque (312)355-4000 y solicite al operador comunicarse con el buscador de personas del capellĂĄn al 5477. :OaOZORS[SRWbOQWÂ&#x201E;\RSZV]a^WbOZSabtcPWQOROS\ZOaOZO"S\SZ^`W[S` ^Wa]QS`QORSZSZSdOR]`RSZOadWaWbOa3abtOPWS`b]OZ^Â&#x2030;PZWQ]RS$(O[ a 9:00 p.m., diariamente. Centro Newman 3ZQS\b`]8]V\>OcZ77<Se[O\aW`dSRS^cS\bSS\b`SZOC\WdS`aWRORRS 7ZZW\]WaS\1VWQOU]gZO7UZSaWOQ][]SXS[^Z]dWd]RSaS`dWQW]gTSQObÂ&#x201E;ZWQO El Centro Newman alienta las conversaciones sobre todas las facetas de Z]adOZ]`SaQ`WabWO\]aRSZOXcabWQWOa]QWOZgRSZO{bWQO^O`OSRcQO`OZO ^`Â&#x201E;fW[OUS\S`OQWÂ&#x201E;\RSZRS`SaQdWQ]agRSZO7UZSaWO3Z1S\b`]8]V\>OcZ77 <Se[O\OZPS`UOOc\OQ][c\WRORQObÂ&#x201E;ZWQOS\ZO_cSaSOQS^bO\b]R]aZ]a tipos de fe. Horarios del centro Domingo: :c\Âł8cS( Viernes: CPWQOQWÂ&#x201E;\( BSZ{T]\](

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39


University of Illinois Hospital

Horarios de misa â&#x20AC;&#x201C; Zona oeste 1S\b`]RSSabcRWO\bSaRSZOh]\O]SabSaOZO#aÂ&#x201E;bO\] 2WO`WO[S\bS( (!#^[Zc\SaÂłdWS`\SaRc`O\bSSZOÂ&#x192;]OQOR{[WQ]S\ {^]QORSQZOaSa CPWQOQWÂ&#x201E;\( & &AE]ZQ]bb BSZ{T]\]( !  $&& Servicios de trabajo social El servicio de trabajo social estĂĄ disponible para ayudarlo con sus necesidades en el hogar, le ofrece servicios de apoyo y defiende los recursos de la comunidad, la asistencia financiera o el acondicionamiento ^O`ORSbS`[W\OROa\SQSaWRORSa[{RWQOa:]a[WS[P`]aRSZ^S`a]\OZSabt\ disponibles para reunirse con usted al momento del ingreso o durante las dWaWbOaQZ\WQOa)cabSRRSPS`t^SRW`Oc\[WS[P`]RSZ^S`a]\OZ[{RWQ]_cS se comunique con ellos al (312)996-0293. Unidad de administraciĂłn financiera de casos Nosotros brindamos ayuda a los pacientes con beneficios financieros que solicitan:  Â&#x2019;0S\SÂżQW]a^O`Ob]R]aacaVWX]a

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University of Illinois Hospital

Servicios al huĂŠsped 3Z2S^O`bO[S\b]RSAS`dWQW]aOZ6c{a^SRSac\`SQc`a]RWa^]\WPZS^O`O todos los pacientes y sus familias para recibir ayuda de diferentes tipos. Se ^cSRSQ][c\WQO`Q]\Z]aAS`dWQW]aOZ6c{a^SRRSZc\SaOdWS`\SaRS'( O[O#(^[OZ! ''$!$/Q]\bW\cOQWÂ&#x201E;\W\QZcW[]aOZUc\OaRSZOa \SQSaWRORSaRSZOa_cSaSS\QO`UO\Z]aAS`dWQW]aOZ6c{a^SR( 

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Alojamiento para visitantes 6OgW\T]`[OQWÂ&#x201E;\a]P`SOZ]XO[WS\b]cV]bSZSaRWa^]\WPZSaQS`QORSZV]a^WbOZ _cSaS^cSRSa]ZWQWbO`OZ2S^O`bO[S\b]RSAS`dWQW]aOZ6c{a^SROZ (312)996-3610, de lunes a viernes de 9:00 a.m. a 5:00 p.m. :O7;25cSab6]caS4]c\RObW]\4c\ROQWÂ&#x201E;\RSQOaOa^O`OVc{a^SRSa de IMD) tiene el objetivo de brindar alojamiento seguro y asequible y un entorno de apoyo para familias de pacientes que reciben tratamiento en SZV]a^WbOZ:OQOaO^O`OVc{a^SRSaSabtcPWQOROOa]Z] QcOR`OaS\SZ RWab`Wb][{RWQ]RS7ZZW\]Wa:OQOaO^O`OVc{a^SRSaRSZ7;2SabtOPWS`bOZOa 24 horas del dĂ­a, los 7 dĂ­as de la semana, los 365 dĂ­as del aĂąo, y se ofrece OZ]XO[WS\b]QÂ&#x201E;[]R]gOaS_cWPZS^O`OQORO^S`a]\O]TO[WZWORc`O\bSSZ bWS[^]_cSaSO\SQSaO`W]1][c\_cSaSQ]\SZAS`dWQW]OZ6c{a^SR^O`O [taW\T]`[OQWÂ&#x201E;\

Su factura del hospital AcTOQbc`ORSZV]a^WbOZW\QZcgSUOab]a^]`ZOObS\QWÂ&#x201E;\_cS`SQWPWÂ&#x201E;/RS[ta ^cSRS`SQWPW`TOQbc`OaaS^O`OROaRS[{RWQ]ag]b`]a^`]dSSR]`Sa _cS^O`bWQW^O\S\acObS\QWÂ&#x201E;\AWbWS\S^`SUc\bOaa]P`SacTOQbc`O Q][c\_cSaSQ]\\cSab`]2S^O`bO[S\b]RSAS`dWQW]RS4OQbc`OQWÂ&#x201E;\OZ >OQWS\bS^]`bSZ{T]\]OZ! ''$/aW[Wa[]^cSRSdWaWbO`\cSab`] aWbW]eSPaSUc`]RSTOQbc`OQWÂ&#x201E;\cWZZW\]Wa[SRQS\bS`]`U]^cSRSS\dWO`\]a c\Q]``S]SZSQb`Â&#x201E;\WQ]OPWZZW\T].cWQSRcAWcabSR^`SÂżS`SQ]\acZbO`a]P`S su factura personalmente, puede reunirse con nuestro personal de servicio al paciente de 8:30 a.m. a 4:30 p.m., de lunes a viernes. Nuestra oficina de

41


University of Illinois Hospital

TOQbc`OQWÂ&#x201E;\SabtcPWQOROS\&'A;O`aVÂżSZR/dS\cS'bV4Z]]`1VWQOU] Il 60612. Usted puede reunir los requisitos para recibir asistencia financiera RSOQcS`R]Q]\Z]ab{`[W\]agQ]\RWQW]\Sa_cSSZV]a^WbOZ]T`SQS^O`OZ]a ^OQWS\bSa_cS`SÂ&#x2030;\S\bOZSa`S_cWaWb]a>O`O[taW\T]`[OQWÂ&#x201E;\Q][c\_cSaS con un Asesor Financiero al (312)413-7621. NotificaciĂłn sobre proveedores fuera de la red 2SOQcS`R]Q]\ZO:SgRS4OQbc`OQWÂ&#x201E;\8cabORSZ>OQWS\bSSZ6]a^WbOZRSZO Universidad de Illinois debe notificarle lo siguiente: 

Â&#x2019;1][]^OQWS\bScabSR^cSRS`SQWPW`TOQbc`OaaS^O`OROa^]` Z]aaS`dWQW]aP`W\ROR]a^]`^`]TSaW]\OZSa[{RWQ]aOÂżZWOR]aOZ Hospital de la Universidad Illinois.



Â&#x2019;/ZUc\]a[WS[P`]aRSZ^S`a]\OZRSZV]a^WbOZ^cSRS\\]aS` proveedores participantes de las mismas redes y planes de seguro que el Hospital de la Universidad de Illinois.



Â&#x2019;CabSR^cSRSbS\S`[Og]``Sa^]\aOPWZWRORÂż\O\QWS`O^]`Z]a aS`dWQW]aP`W\ROR]a^]`Z]a^`]TSaW]\OZSa[{RWQ]aS\SZ6]a^WbOZ de la Universidad de Illinois que no figuran en el contrato con su ^ZO\RSObS\QWÂ&#x201E;\RSaOZcR



Â&#x2019;B]RO^`SUc\bO_cS^cSRObS\S`a]P`SacQ]PS`bc`ORSaSUc`]] Z]a\WdSZSaRSPS\SÂżQW]aRSPSaS`RW`WUWROOac^ZO\RSObS\QWÂ&#x201E;\ de salud y/o certificado de cobertura.

Directivas anticipadas El derecho de los pacientes a tomar decisiones informadas sobre la ObS\QWÂ&#x201E;\W\QZcgSSZRS`SQV]Ob][O`RSQWaW]\SaW\T]`[OROaa]P`Sac ObS\QWÂ&#x201E;\_cSW\QZcgSZOSZOP]`OQWÂ&#x201E;\RSac^ZO\RSObS\QWÂ&#x201E;\W\bS`dS\QW]\Sa [{RWQOag_cW`Â&#x2030;`UWQOaQ]\b`]ZRSZR]Z]`QcSabW]\Saa]P`SSZQcWROR]RSZ ^OQWS\bSg^ZO\WÂżQOQWÂ&#x201E;\RSZOZbOC\^OQWS\bS^cSRSRSaSO`RSZSUO`ZO toma de decisiones a una persona especĂ­fica, lo que requiere una directiva anticipada. Una directiva anticipada hace referencia a un conjunto de W\ab`cQQW]\SaRSbOZZOROaa]P`SZOObS\QWÂ&#x201E;\[{RWQORSZ^OQWS\bSS\QOa]RS _cS{ZSZZO\]^cSROQ][c\WQO`aS^]`a[Wa[]C\ORW`SQbWdOO\bWQW^ORO ^cSRSbS\S`ZOT]`[ORSc\bSabO[S\b]dWbOZ]c\^]RS`[{RWQ]:]a trabajadores sociales pueden ayudarle en este proceso. ComunĂ­quese con el Departamento de Trabajo Social relacionado con la Salud al (312)996-0293.

42


University of Illinois Hospital

Alta Ha sido un placer para nosotros cuidar de usted y confiamos en que su estancia con nosotros ha satisfecho sus expectativas. Nuestro objetivo Sab`OaZORO`Z]OacV]UO`]OZ^`Â&#x201E;fW[]ZcUO`RSQcWROR]O\bSaRSZOa( a.m. Nuestros Planificadores de Alta estĂĄn disponibles para ayudarle con sus necesidades y derivaciones. Gracias por elegir el Hospital de la Universidad de Illinois y esperamos que le vaya bien. /\bSaRS`SbW`O`aSOaSUÂ&#x2030;`SaSRS( 

Â&#x2019;@SdWaO`ac^ZO\RSb`O\aWQWÂ&#x201E;\Q]\acS_cW^]RSObS\QWÂ&#x201E;\[{RWQO



Â&#x2019;BS\S`c\OQ]^WOSfOQbORSacZWabORS[SRWQO[S\b]ag`SdWaO` SabOZWabOQ]\c\[WS[P`]RSacS_cW^]RSObS\QWÂ&#x201E;\[{RWQO



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Â&#x2019;BS\S`ZOW\T]`[OQWÂ&#x201E;\RSQ]\bOQb]^O`Ob]ROaacaQWbOag derivaciones.



Â&#x2019;/aSUc`O`aSRS\]]ZdWRO`aca^S`bS\S\QWOaS\ZOVOPWbOQWÂ&#x201E;\

Solicitud de informaciĂłn sobre el registro mĂŠdico >O`O`SQWPW`Q]^WOaRSac`SUWab`][{RWQ]Q][^ZSbSSZ4]`[cZO`W]RS /cb]`WhOQWÂ&#x201E;\^O`OZO2WdcZUOQWÂ&#x201E;\RS7\T]`[OQWÂ&#x201E;\;{RWQOgRSdc{ZdOZ]Q]\ las tarifas que correspondan. Puede descargar el formulario desde nuestro aWbW]eSP]^cSRSa]ZWQWbO`Z]OZ2S^O`bO[S\b]RS/R[W\Wab`OQWÂ&#x201E;\RSZO 7\T]`[OQWÂ&#x201E;\;{RWQOOZ! ''$ $&!V]`O`W]RSObS\QWÂ&#x201E;\( 8:00 a.m.-4:30 p.m., de lunes a viernes). Importante: Las tarifas de trĂĄmite RSbS`[W\OROaaSUÂ&#x2030;\ZOaZSgSa del Estado de Illinois pueden ser aplicadas.

43


University of Illinois Hospital

Formas de ayudar Voluntarios Los voluntarios prestan servicio a los pacientes y a sus familias de RWTS`S\bSa[O\S`OaS\\cSab`]V]a^WbOZ>O`O`SQWPW`[taW\T]`[OQWÂ&#x201E;\ sobre los servicios voluntarios, llame al (312)355-4325.

Paciente agradecido El programa de Paciente agradecido del Hospital de la Universidad de Illinois alienta a todos los pacientes y familias que hayan tenido una experiencia positiva en nuestras instalaciones a participar mĂĄs OQbWdO[S\bSS\\cSab`O[WaWÂ&#x201E;\RSQO[PWO`ZO[SRWQW\O^O`OPS\SÂżQW] de todos. Los pacientes y sus familias son importantes defensores de la W\\]dOR]`OObS\QWÂ&#x201E;\P`W\ROROgOgcRO\Ob`O\aT]`[O`SZ`]ab`]dWaWPZS de la medicina. Ă&#x161;nase a nosotros para construir una comunidad mĂĄs saludable.

44


University of Illinois Hospital

ClĂ­nicas en la comunidad El Centro de Salud Mile Square del Hospital de la Universidad de Illinois C76;A61P`W\ROaS`dWQW]aRSObS\QWÂ&#x201E;\[{RWQOW\bSU`OZOZ]a`SaWRS\bSa RSZt`SO[Sb`]^]ZWbO\ORS1VWQOU]S\[Â&#x2030;ZbW^ZSacPWQOQW]\SaS\b]ROZO QWcRORDWaWbSV]a^WbOZcWZZW\]WaSRc[WZSa_cO`S^O`O[taW\T]`[OQWÂ&#x201E;\ B]R]Q][S\hÂ&#x201E;Q]\c\OWRSOSfQS^QW]\OZ(P`W\RO`ObS\QWÂ&#x201E;\[{RWQORS calidad a los residentes de la zona oeste de Chicago. Desde 1967, el centro Mile Square de UIH ha estado haciendo justamente eso y, durante R{QOROaVOSf^O\RWR]acaaS`dWQW]aS\b]R]1VWQOU] En la actualidad, Mile Square ofrece una amplia gama de servicios [{RWQ]a]R]\b]ZÂ&#x201E;UWQ]aRSaOZcR[S\bOZgaS`dWQW]aa]QWOZSaO[taRS 17.600 personas cada aĂąo, independientemente de su capacidad de pago. Como parte del Hospital de la Universidad de Illinois desde 1990, ;WZSA_cO`SbO[PW{\P`W\ROOaca^OQWS\bSaOQQSa]Oc\]RSZ]aQS\b`]a [{RWQ]aOQOR{[WQ]a[ta^`][W\S\bSaS\SZ^Oa /ZUc\]aRSZ]a[{RWQ]aS\TS`[S`]a^O`bS`OaQS`bWÂżQOROag TO`[OQ{cbWQ]a[SX]`QO^OQWbOR]a^`SabO\aS`dWQW]OZ]a^OQWS\bSab]R]a dedicados a cambiar la medicina para beneficio general. 

Â&#x2019;ASOQS^bOZO[Og]`ORSZ]aaSUc`]a]\W\Uc\]



Â&#x2019;ASOQS^bO;SRWQOWR;SRWQO`S



Â&#x2019;3aQOZORS^OU]a[Â&#x201E;dWZ

45


University of Illinois Hospital

InformaciĂłn importante 3Z\Â&#x2030;[S`]RSbSZ{T]\]^`W\QW^OZRSZ6]a^WbOZRSZOC\WdS`aWRORRS7ZZW\]Wa es (312)996-7000. Cuando llame desde el hospital, puede comunicarse con todos los \Â&#x2030;[S`]a[O`QO\R]Z]aÂ&#x2030;ZbW[]a#RUWb]a Oficinas de ingreso . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0341 Tienda de obsequios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3791 @S^`SaS\bO\bSRSAS`dWQW]aOZ6c{a^SR>OQWS\bS . . . . . . . . (312)996-3610 AS`dWQW]aRS7\bS`^`SbOQWÂ&#x201E;\. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3610 Oficina de Servicios de Estacionamiento . . . . . . . . . . . . . . . . (312)413-5800 GuĂ­a espiritual/CapellĂĄn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0296 Cuentas del Paciente . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-1000 7\T]`[OQWÂ&#x201E;\RSZ>OQWS\bS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-9634 Trabajo Social. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0293 Servicios Voluntarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)355-4325 PolicĂ­a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-9327 Farmacias Wood Street Pharmacy (312)996-6887 Taylor Street/EEI Pharmacy (312)996-6540 Farmacia del Centro de AtenciĂłn para el Paciente Ambulatorio (312)996-9058 University Village Pharmacy (312)355-2345 Farmacia de la ClĂ­nica de OncologĂ­a (312)996-6985 Farmacia de la ClĂ­nica de DermatologĂ­a (312)996-8675

46


University of Illinois Hospital

Cรณmo llegar El Hospital de la Universidad de Illinois estรก ubicado sobre el lado oeste del centro de Chicago, en Taylor Street entre Ashland Ave. y Damen Ave. Se puede llegar fรกcilmente al hospital en el Eisenhower Expressway (I290). Hay amplio espacio disponible para estacionamiento. Asimismo, se puede acceder al hospital por la CTA Pink Line (parada de Polk Street) o 0ZcS:W\S^O`ORORSZRWab`Wb][{RWQ]RS7ZZW\]Wa Apreciamos su opiniรณn 3a^S`O[]a_cSSabOUcOaSOย‰bWZRc`O\bSacSabO\QWOS\SZ6]a^WbOZ RSZOC\WdS`aWRORRS7ZZW\]Wa/^`SQWO[]aac]^W\Wย„\3\dSaca recomendaciones a patienteducationcommittee@uic.edu.

47


University of Illinois Hospital

Notas ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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1238.12-UIIL-REV


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


RIC opened a revolutionary, new inpatient Recovery Unit featuring TM the worldâ&#x20AC;&#x2122;s first Ability Lab, an innovative environment where RIC scientists, doctors, therapists and nurses work together, using the most advanced technology and tools to create new possibilities and revolutionize patient outcomes.

1238.12-UIIL EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.


1238.12-UIIL


Patient Handbook