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Emotional intelligence In times of crisis, a person with emotional intelligence (EQ) is prepared to respond to pressure in calm, considered ways. They understand the emotions involved in a situation – both the emotions of themselves and others. And in the world of work, emotional intelligence can often give you the upper hand. It could mean strong relationships with your colleagues, a knack for working efficiently in a team, and that you have the emotional ability to thrive in difficult situations. Psychologist and author Daniel Goleman writes about emotional intelligence as containing four quadrants.
By teaching people to tune in to their emotions with intelligence and to expand their circles of caring, we can transform organizations from the inside out and make a positive difference in our world — Daniel Goleman
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