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000-010 IBM Fundamentals of Applying Tivoli Service Management Solutions 2008

http://www.twpass.com/twpass.com/exam.aspx?eCode= 000-010

The 000-010 practice exam is written and formatted by Certified Senior IT Professionals working in today's prospering companies and data centers all over the world! The 000-010 Practice Test covers all the exam topics and objectives and will prepare you for success quickly and efficiently. The 000-010 exam is very challenging, but with our 000-010 questions and answers practice exam, you can feel confident in obtaining your success on the 000-010 exam on your FIRST TRY! IBM 000-010 Exam Features - Detailed questions and answers for 000-010 exam - Try a demo before buying any IBM exam - 000-010 questions and answers, updated regularly - Verified 000-010 answers by Experts and bear almost 100% accuracy - 000-010 tested and verified before publishing - 000-010 exam questions with exhibits - 000-010 same questions as real exam with multiple choice options Acquiring IBM certifications are becoming a huge task in the field of I.T. More over these exams like 000-010 exam are now continuously updating and accepting this challenge is itself a task. This 000-010 test is an important part of IBM certifications. We have the resources to prepare you for this. The 000-010 exam is essential and core part of IBM certifications and once you clear the exam you will be able to solve the real life problems yourself.Want to take advantage of the Real 000-010 Test and save time and money while developing your skills to pass your IBM 000-010 Exam? Let us help you climb that ladder of success and pass your 000-010 now!


000-010

QUESTION: 1 What is the purpose of implementing IBM Tivoli Integration Composer?

A. To provide a design interface for creating automated workflows B. To provide a framework for developing interfaces to third-party products using web services C. To collect data from disparate systems and combine it together into a single, actionable repository D. To provide out-of-the-box integration points for financial, inventory, supply chain, human resources, and other critical third-party applications Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=1 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 2 Which criteria are used to set up Preventative Maintenance? (Choose two.)

A. Time B. Meter C. Duration D. Warranty E. Seasonal Dates Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=2 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 3 Click the Exhibit button. Based upon the scenario, which employee best matches the Second Line Support role in ITIL Service Support?

A. Tina B. Marie C. Gloria D. Frank Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=3 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 4 Click the Exhibit button.Based on the scenario, to become better aligned with ITIL, Jaxcube wants to redesign their existing help desk processes and standardize on a common tool for service request tracking.What are two key activities of the Service Desk function? (Choose two.)


A. Coordinating Incident Management activities B. Associating IT equipment with the end-user responsible for it C. Communicating and promoting services that can be provided by IT D. Collecting data from various IT infrastructure components to calculate overall uptime E. Coordinating the design, building, and configuration of software releases that will be distributed to end-user machines Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=4 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 5 A Canadian manufacturing company is in the process of assessing the upgrade of Maximo 4.1.1 to IBM Maximo Asset Management V7.1 (IMAM). One of the major concerns is the handling of an existing custom interface developed for sending Purchase Orders created in Maximo to Oracle Financials. Which solution preserves this functionality in the new version?

A. A custom interface for IMAM B. IBM Integration Framework for Oracle Financials C. Peoplesoft, because IMAM has a built-in interface for PeopleSoft D. IBM Upgrade Utility, which automatically upgrades the existing interface to work with IMAM Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=5 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 6 Which Maximo application is used to generate an emergency type work order after the meterbased Oil Analysis indicates a problem with the turbine?

A. Quick Reporting B. Service Request C. Condition Monitoring D. Meter-based Work Order Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=6 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 7 Which factor is relevant when documenting the Materials Management process?

A. Asset type B. Number of items C. Number of assets


D. Item identification numbers Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=7 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 8 Which condition should be met in order for Maximo to generate a work order from a Preventative Maintenance (PM) based on an asset?

A. PM status is ACTIVE and Item status is ACTIV E. B. PM status is COMPLETE and Asset status is READY. C. PM status is ACTIVE and Asset status is OPERATIN G. D. PM status is APPROVED and Item status is APPROVED. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=8 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 9 Which two processes are associated with Enterprise Asset Management? (Choose two)

A. Change requests B. Bank reconciliation C. Bill of materials maintenance D. Work orders and safety plans E. Purchasing details and supplier data Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=9 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 10 Which business process is an example of an IBM Maximo Asset Management V7.1 solution?

A. Production schedules are updated on a weekly basis. B. Asset depreciation will be calculated using a linear approach. C. The Replenishment process generates Purchase Orders every two weeks. D. When the Finished Goods Inventory has reached 30 days old it is moved to a remote Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=10 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 11 When presenting the benefits of the IT Service Management platform to a company executive, which three key benefits should be emphasized? (Choose three.)


A. Provides effective patch management across servers B. Minimizes the number of calls to the service desk for password resets C. Reduces costs through more rapid resolution of disruptive business problems D. Supports compliance policies with highly detailed IT tracking and auditing tools E. Provides better testing capabilities to reduce the number of software bugs in homegrown applications F. Increases business revenues by reducing the time it takes to bring new and updated applications to market Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=11 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 12 What is the proper term to use when referring to a particular server in the IT infrastructure, in a service management context?

A. Item B. Asset C. Resource D. Configuration Item Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=12 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 13 Which organizations would benefit most from the Enterprise Asset Management solution?

A. Nuclear power plant, fertilizer plant, retail outlet B. Nuclear power plant, manufacturing plant, cement factory C. Nuclear power plant, farm, cement factory, fertilizer plant D. Nuclear power plant, bank, cement factory, fertilizer plant Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=13 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 14 The customer has decided that a physical data exchange between the IBM Tivoli Change and Configuration Management Database (CCMDB) with an external system is not their choice of integration. However, they are still interested in automatically linking, from the CCMDB, to the user interface of an external system to analyze some specifics within the external system. Which integration facility should be recommended?

A. Federation B. Launch in Context C. Discovery Library Adapter D. IBM Tivoli Integration Composer


Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=14 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 15 Click the Exhibit button.Based on the scenario, Michael once read that a visitor to a website will only allow seven seconds for a response. Thus, he wants to ensure that web performance is optimal and continually tested for responsiveness.Which IBM Tivoli product monitors performance from an end-user perspective and helps visualize the transaction s path through application systems?

A. IBM Tivoli Monitoring (ITM) B. IBM Tivoli Performance Analyzer C. IBM Tivoli Netcool Service Quality Manager D. IBM Tivoli Composite Application Manager for Response Time Tracking Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=15 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 16 Click the Exhibit button.According to the scenario, Collectors can examine and gather hardware and software inventory. They run services and processes, (such as password length and age), user and file ACLs, and system and application hotfix levels.The scenario is displaying the architecture of which Tivoli product?

A. IBM Tivoli Monitoring B. IBM Tivoli Access Manager C. IBM Tivoli Security Compliance Manager D. IBM Tivoli Usage and Accounting Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=16 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 17 What is the primary customer objective for implementing IBM Tivoli Integration Composer and performing Discovery and Reconciliation?

A. To provide a drag-and-drop interface for the development of custom workflows B. To create auditable records for internal use, and to provide to vendors or regulatory bodies C. To create reports that describe discrepancies between authorized assets and discovered assets D. To enable the automated update of authorized assets (in the DB) with attributes values from discovered assets Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=17


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QUESTION: 18 Which three license types apply with IBM Tivoli Asset Management for IT or IBM Tivoli Service Request Manager? (Choose three.)

A. Primary User B. Registered User C. Secondary User D. Concurrent User E. Self Service Requestor F. Desktop Requisition User Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=18 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 19 In the latest IT Service Management platform, which Tivoli product performs the auditing of authorized configuration items and deployed configuration items?

A. IBM Netcool/OMNIbus B. IBM Tivoli Enterprise Console C. IBM Tivoli Application Dependency and Discovery Manager D. IBM Tivoli Change and Configuration Management Database Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=19 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 20 Which Maximo application is used to manage the resolution of the root cause of a recurring network issue?

A. Incident B. Change C. Release D. Problem Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=20 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 21 An aviation company uses Maximo to maintain its equipment. In the current environment, Maintenance Centers (MCs) are set up as Locations within the same Location Hierarchy. Therefore, each work order has a unique WONUM that is easy to track. It is a concern that once MCs are set up as different Sites under the same Organization, there will be work orders having the same WONUM at different sites.Which two statements are true about creating a


unique WONUM for each work order? (Choose two.)

A. WONUM can be set up to be unique at the Organization Level. B. WONUM remains unique at the Site level, so tracking will not be an issue. C. Restrictions in Security Group can be used to ensure a unique WONUM at the Organization level. D. WONUM can be made unique by adding ITE as the prefix using Auto Number Set Up for Site Level. E. Unique Index on Work Order table does not allow WONUM to be duplicated regardless of how the Auto Number Set Up is configured. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=21 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 22 A new manufacturing plant is in the process of implementing Maximo. Which applications are key to achieving automation, notifications for contracts expiry and setting up response time requirements for corrective maintenance work orders?

A. Work Flow, Cron Task, Service Request B. Escalation, Action, Work Order Tracking C. Work Flow, Escalation, Service Level Agreement D. Service Level Agreement, Integration Framework, Escalation Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=22 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 23 Click the Exhibit button.Based upon the scenario in the exhibit, which statement best matches the customer Goals in relation to IT and Enterprise Asset Management?

A. Golden Bank needs baseline historical data for comparison purposes. B. Golden Bank will convert our business processes to an ITIL framework. C. Golden Bank will be recognized as the best international consumer bank. D. Golden Bank has total commitment to providing their customers increasingly better service. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=23 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 24 The IT Service Management platform offers customers the ability to manage enterprise assets as well as IT assets and defines an asset life cycle consisting of five phases.What are the five phases of the asset life cycle?


A. Plan, Acquire, Deploy, Maintain, Dispose B. Prepare, Purchase, Install, Maintain, Retire C. Budget, Purchase, Deploy, Operate, Retire D. Forecast, Request, Deploy, Operate, Dispose Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=24 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 25 A company just hired a new CIO to lead the IT group and enable them to refocus on the services IT provides to the business. The CIO wants to assess their current IT capabilities, but does not have any funding for consultation. Which IBM free tool can the CIO use?

A. Return on Investment Tool B. Tivoli Unified Process Tool C. IT Service Management Assessment Tool D. Assessment Tool for On-Demand Business Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=25 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 26 A prospect uses a competing solution and frequently refers to the term wizard when discussing topics such as moving an asset or re-associating it with a new user.Which function within the IT Service Management platform serves the same purpose?

A. Job Plan B. Workflow C. Response Plan D. Ticket Template Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=26 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 27 Click the Exhibit button.The bi-directional arrow connecting box C (Operational Management Products) to box B (Federated Information Services) can be implemented using which IT Service Management component?

A. IBM Maximo Fusion Adapter B. IBM Tivoli Directory Integrator C. IBM Discovery Library Adapter D. IBM Tivoli Integration Composer Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=27 -------------------------------------------------------------------------------------------------------------------------------------


QUESTION: 28 A client has recently completed an IT risk analysis exercise. It addressed elements such as IT security, reliability, results of this analysis, a Service Improvement Project was created. On which area of ITIL is this client focusing?

A. Incident Management B. Availability Management C. Configuration Management D. Service Level Management Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=28 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 29 What is the primary objective of Enterprise Asset Management?

A. Minimizing the cost of ownership B. Eliminating risk to the organization C. Increasing the capacity of the equipment D. Decreasing the availability of the equipment Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=29 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 30 In Maximo, matches between IT assets and discovered asset attributes What is this process called?

A. Discovery B. Reconciliation C. Change Management D. Configuration Management Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=30 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 31 In which type of maintenance is work done to keep assets, especially critical assets, from failing?

A. Predictive B. Corrective C. Emergency D. Preventative


Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=31 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 32 Click the Exhibit button.Based on information provided in the exhibit, into which layer does the IBM Tivoli Change and Configuration Management Database fit?

A. Process Management B. Development Efficiency C. Operational Management D. IT Service Management platform Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=32 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 33 The boiler water needs to be treated regularly in a power plant. This requires bulk purchase of chlorine with intermittent release quantities on an basis to appropriate boiler units. Which Maximo applications meet these requirements?

A. Blanket Contracts and PO Releases B. Blanket Purchase Order and Releases C. Purchase Order and Contract Releases D. Purchase Contracts and Purchase Order Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=33 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 34 The main function of Key Performance Indicators (KPI) is to compare current performance relative to previous performance or established performance goals.What are two examples of typical Enterprise Asset Management KPIs? (Choose two.)

A. Asset Cost Rollup B. Time Card entries C. Mean Time to Repair D. Location Hierarchy drilldown E. Mean Time Between Failures Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=34 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 35 Click the Exhibit button.Based on the scenario, Stacy has focused on optimizing the capability of the IT infrastructure and services through better availability management. Which three IBM


Tivoli products assist in this process? (Choose three.)

A. IBM Tivoli Monitoring B. IBM Netcool/OMNIbus C. IBM Tivoli Storage Manager D. IBM Tivoli Enterprise Console E. IBM Tivoli Directory Integrator F. IBM Tivoli License Compliance Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=35 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 36 Which Maximo application defines Electrical Isolation for a pump?

A. Permits B. Hazard C. Precautions D. Lock Out/Tag Out Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=36 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 37 A company located in five cities in Canada uses Maximo 4.1.1 to manage their maintenance requirements. The company is planning to upgrade to IBM Maximo Asset Management V7.1 (IMAM) and must preserve their 150 SQR reports. What is the most cost-effective recommendation a solution advisor can make?

A. Develop SQR Reports in BIRT Reports B. Convert SQR Reports to Crystal Reports C. Develop SQR Reports in Actuate Reports D. Use IBM Upgrade Utility to automatically upgrade the reports to IMAM SQR Reports Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=37 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 38 When the frequency, seasonal dates, or job plan sequence is updated on an Associated Preventive Maintenance (PM), what is the impact on Master PM?

A. There is no impact; the Master PM will not be updated. B. Only frequency and seasonal dates will be updated on Master PM. C. Only frequency and job plan sequence will be updated on Master PM.


D. Frequency, seasonal dates, and job plan sequence will be updated on Master PM. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=38 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 39 What are two types of IBM Tivoli Service Request Manager licenses that the client can purchase? (Choose two)

A. Secondary User B. Authorized User C. Concurrent User D. Self Service Requestor E. Desktop Requisition User Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=39 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 40 The IT Service Management platform is built on industry best practices and open software standards. What are three characteristics of the IT Service Management platform? (Choose three.)

A. Built on .Net technology B. Built on J2EE technology C. Uses BlueRay technologies D. Allows access by mobile devices E. Utilizes Web 2.0 and Web Services F. Designed using a service-oriented architecture Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=40 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 41 Which components are necessary for configuring IBM Tivoli Integration Composer to retrieve data from external systems?

A. Adapter and Mapping B. Schema and Mapping C. Adapter and Interface D. Schema and Interface Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=41 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 42


which Maximo application is used to plan,review, and report actual time and material for implementing changes or deploying new, standard configurations

A. Change B. Incident C. Release D. Configuration Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=42 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 43 Which Maximo feature provides dashboard type functionality?

A. Start Center B. Work Center C. Profile Manager D. Assignment Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=43 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 44 Click the Exhibit button.Based upon the scenario, which statement reflects Golden Bank mission statement?

A. Golden Bank wants to be the omplete solution for the consumer. B. Golden Bank will be recognized as the best international consumer bank. C. Golden Bank is a global banking business with offices in every major international city. D. Golden Bank has total commitment to providing their customers increasingly better service. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=44 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 45 Enterprise Asset Management (EAM) maximizes return on assets and develops comprehensive programs for preventative, predictive, routine, and unplanned maintenance. What are two key benefits of EAM? (Choose two.)

A. Extends labor life B. Increases downtime C. Decreases costs and risk D. Improves return on assets


E. Optimizes production schedules Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=45 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 46 Which Maximo application is used to generate a work order after the maintenance work has already been completed?

A. Quick Reporting B. Condition Monitoring C. Work Order Tracking D. Preventative Maintenance Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=46 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 47 Click the Exhibit button.Based upon the scenario, which two solutions would alleviate the central pain points of Golden Bank? (Choose two.)

A. IBM Tivoli Provisioning Manager B. IBM Tivoli Service Level Advisor C. IBM Tivoli Service Request Manager D. IBM Tivoli License Compliance Manager E. IBM Tivoli Usage and Accounting Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=47 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 48 Click the Exhibit button.In the exhibit, in which box does IBM Tivoli Application Dependency and Discovery Manager fit?

A. A B. B C. C D. D Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=48 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 49 A customer has implemented IBM Tivoli Change and Configuration Management Database (CCMDB). From within the CCMDB application user interface, they want to be able to perform a logical management operation, such as Deploy Software, using another Tivoli


product they use, IBM Tivoli Provisioning Manager. Which specialized adapter, based on the Integration Framework should the customer use?

A. Integration Module B. Launch-in-context C. Discovery Library Adapter D. IBM Tivoli Integration Composer Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=49 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 50 A customer requires remote access to asset and work management processes, specifically to perform routes/rounds, meter readings, observations, and inspections. Which Maximo add-on meets this requirement?

A. IBM Maximo Fleet Manager B. IBM Maximo Mobile Work Manager C. IBM Maximo Mobile Inventory Manager D. IBM Maximo Route, Meter, and Inspection Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=50 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 51 In which phases are most requirements discovered and defined?

A. Initiating and Planning B. Initiating and Execution C. Planning and Execution D. Initiating and Monitoring/Controlling Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=51 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 52 Click the Exhibit button.In the scenario, which employee best matches the Incident Manager role in ITIL Services Support?\

A. Marie B. David C. Trisha D. Jerome Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=52


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QUESTION: 53 An aviation company uses Maximo 4.1.1 to maintain its equipment. The Cities in which the company is located are currently represented as Locations in Maximo, and the equipment frequently moves from one city to another. As part of the upgrade process, the Cities will be changed from Locations to Sites in Maximo.What is the impact on the Preventative Maintenance (PM) of an Asset if it is moved from one City (Site) to another City (Site)?

A. When the Assets are moved using the action Move/Modify Assets, the PM also moves to the new Site. B. Once the Asset move is complete, PM can be duplicated and the Site changed to reflect the destination Site. C. Once the Asset move is complete, PM becomes INACTIVE at the original Site, and a new PM has to be created at the destination Site. D. Once the Asset move is complete, PM can be imported from the source Site to the Destination Site using the xml import feature in Application Designer. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=53 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 54 Click the Exhibit button. Based upon the scenario, which employees are most likely going to be involved with a formal Change Advisory Board meeting?

A. David and Marie B. Marie and Lucas C. David and James D. Jerome and Trisha Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=54 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 55 Click the Exhibit button.In the scenario, Jan wanted to learn more about ITIL and how IBM Tivoli software maps to ITIL In discussing this with Stacy, Jan realized that Jaxcube has never documented any of their IT processes internally, and asked Stacy to start working on documentation.Which Tivoli product can help Stacy accomplish this?

A. IBM Tivoli Service Level Advisor B. IBM Tivoli Unified Process Composer C. IBM Tivoli Business Service Manager D. IBM Tivoli Application Dependency and Discovery Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=55 -------------------------------------------------------------------------------------------------------------------------------------


QUESTION: 56 Which area in the IT Service Management vision builds agility into the processes which control and manage IT investments?

A. Control B. Visibility C. Automation D. Availability Management Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=56 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 57 Click the Exhibit button.Based upon the scenario, which statement best matches the customer objectives in relation to IT and Enterprise Asset Management?

A. Golden Bank wants to reduce the cost of doing business. B. Convert Golden Banks business processes to an ITIL framework. C. Golden Bank has total commitment to providing their customers increasingly better service. D. Golden Bank wants to create a comprehensive repository of data about its?hardware and software inventory. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=57 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 58 Click the Exhibit button.Based on the scenario, which IBM Tivoli product will assist Jan in implementing ITIL at Jaxcube by providing a comprehensive and customizable process model, based on industry best practices?

A. IBM Tivoli Service Level Advisor B. IBM Tivoli Service Request Manager C. IBM Tivoli Unifed Process Composer D. IBM Tivoli Capacity Process Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=58 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 59 What are two key reporting requirements? (Choose two.)

A. The user volume B. Download to Excel


C. Database connectivity D. Emailing completed report E. The number of reports being installed Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=59 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 60 A weekly maintenance of the snow plow equipment must be carried out from November 1st to March 30th of each year. Which features of Preventative Maintenance are used to achieve this?

A. Frequency and Meters B. Frequency and Scheduler C. Seasonal Dates and Scheduler D. Frequency and Seasonal Dates Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=60 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 61 A company wants to ensure that its Tier 1 service desk manager is notified by email when any incident or service request is within one hour of reaching its service level milestone. Which Maximo application automates this?

A. Escalations B. KPI Manager C. Email Listener D. Email Notifications Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=61 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 62 Which reporting engine was packaged with Maximo V6, and which engine has been added to Maximo V7.1?

A. The previous engine was Crystal, and the latest engine is BIRT. B. The previous engine was Actuate, and the latest engine is BIRT. C. The previous engine was Crystal, and the latest engine is Actuate. D. The previous engine was Actuate, and the latest engine is Crystal. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=62 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 63 Which two information gathering techniques


A. Brainstorming B. Web browsing C. Benchmarking D. Experimental design E. Decision tree analysis Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=63 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 64 The risk identification process? (Choose two.)A potential client wants to do a better job of managing and monitoring user activity across mainframe and distributed environments. The client also must manage the impact current legislation and regulations have on IT (such as HIPPA or Basel-II). Which recent Tivoli acquisition addresses these challenges?

A. Consul B. Valient C. Trellisoft D. MRO Software Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=64 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 65 A potential client has problems in the areas of network management, specifically, in provisioning and monitoring of network infrastructure layers, event correlation, and root cause analysis to lower layers. Which recent IBM Tivoli acquisition can assist with these types of management challenges?

A. Consul B. Netcool C. Collation D. MRO Software Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=65 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 66 A company operates two power plants in the UK and Canada. IBM Maximo Asset Management V7.1 (IMAM) is implemented to fulfill maintenance and purchasing requirements. Since the base currency for the UK and Canada is not the same, they are set up as separate organizations in IMAM. Best practices dictate that the two organizations must share the same Job Plan setup. How is this achieved in IMAM?


A. Create one Job Plan for each Site in both organizations and ensure that they remain in sync B. Create a Job Plan per the best practices in power industry and copy it to all Sites in both Organizations C. Keep the Organization and Site field blank in the Job Plan, thus making it available to all Sites in both Organizations D. Create a Master Job Plan per best practices in power industry and generate Child Job Plans for each Site from the Master Job Plan Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=66 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 67 A customer CIO invites a solution advisor to discuss IT Service Management in general and how it might help the IT group work more effectively and efficiently.What should the solution advisor do in the first meeting with the CIO?

A. Ask the CIO about the company s history, competition and market value B. Ask the CIO about his background, education and professional experience C. Ask the CIO about the number of employees, number of locations and the most recent major project the company has done D. Ask the CIO about the technical environment including networking, hardware, software and security, so that the customers technical environment has been evaluated Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=67 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 68 Click the Exhibit button.Based upon the diagram in the exhibit, how many Tivoli Virtual Units will be used when pricing out the IBM Tivoli Change and Configuration Management Database for a client that is looking to manage 550 servers?

A. 4400 B. 9600 C. C 11000 D. This cannot be calculated based on information that is provided. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=68 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 69 In a meeting with IT directors of various companies, there is discussion about providing end users with a structured and searchable database of services available. Automated order fulfillment through automaton of IT processes is also discussed. Which Tivoli product and subcomponent is the topic of this meeting?


A. IBM Tivoli Asset Management for IT and Work Order B. IBM Tivoli Service Request Manager and Service Catalog C. IBM Tivoli Provisioning Manager and Development Toolkits D. IBM Tivoli Change and Configuration Management Database and Change Management Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=69 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 70 A new IT director wants a way to get a comprehensive look at the current IT processes and to receive recommendations on which processes require immediate improvement. Which free product from the IBM website should the IT director download, install, and utilize to accomplish this?

A. IBM Tivoli Unified Process Composer B. IT Service Management Industry Modeler Tool C. IT Service Management Self Assessment Tool D. Discovery Library Adapter for IBM Tivoli Business Systems Manager Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=70 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 71 What are three applications Maximo used for Integration Framework interface configuration with other applications? (Choose three)

A. Integration MBO B. Internal Systems C. External Systems D. Integration Objects E. Integration Interfaces F. Composition Integration Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=71 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 72 What is the supported and recommended upgrade path from version 4.1.1 of Maximo to version 7.1?

A. Maximo V4.1.1 is upgraded to v6.2.1 directly, and then V6.2.1 is upgraded to V7.1. B. No upgrade path is available. The old version must be uninstalled, and the latest version re- installed. C. Maximo 4.1.1 is upgraded to V7.1 directly, using the special migration utility that was created for this purpose.


D. Maximo Version 4.1.1 is upgraded to V5.1. Upon starting, V5.1 is automatically upgraded to V5.2, and then V5.2 is upgraded to V6.2.1. Finally, V6.2.1 is upgraded to 7.1. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=72 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 73 Click the Exhibit button.Based on the scenario, Jan requires better controls over IT hardware and software assets to mitigate any potential compli While asset management is not a defined process within ITIL, it is a component of which ITIL process?

A. Change Management B. Financial Management C. Availability Management D. Service Level Management Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=73 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 74 In IBM Maximo for Transportation, which functionality can be used to manage recall notices and engineering changes?

A. Email Notifications B. Campaign Management C. Vehicle Data and Specifications D. Warranty Management and Recovery Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=74 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 75 A client has decided to purchase Secondary User licenses for a few of their employees whose use of IBM Maximo Asset Management V7.1 is not necessary for their job function. Their access will be limited to how many Maximo modules?

A. 1 B. 2 C. 3 D. 4 Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=75 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 76


A competitor in the IT domain claims that their product contains pre-built workflows and common tasks that span and integrate across IT Service Management applications.What should a solution advisor do when a customer is considering such a solution?

A. Dispute the vendor s claims that these pre-built workflows even exist B. Inform the organization that workflow is an unimportant component in IT Service Management C. Inform the organization that all vendors have the same pre-built workflows incorporated in their products. D. Inform the customer that if current business processes do not exactly match these workflow, customization is required. Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=76 -------------------------------------------------------------------------------------------------------------------------------------

QUESTION: 77 An HVAC inspection is done on a quarterly basis. This is an example of which type of maintenance?

A. Predictive B. Corrective C. Emergency D. Preventative Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-010&qno=77 -------------------------------------------------------------------------------------------------------------------------------------


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