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The Complete Service...


The Complete Service TW Gaze was established more than 150 years ago and is renowned for delivering consistent professional advice as well as unrivalled knowledge and experience in all aspects of its business. An independent and dynamic firm, it holds dear to the traditional values upon which it was established but is also at the forefront of new technology to ensure the best is always delivered. Whether you are an existing client or new to TW Gaze you can be assured of quality, bespoke advice from people with expertise in their field.

The areas this fine old firm cover include residential, commercial and rural matters, licensed trade, and last, but by no means least, a thriving auction room which offer sales of over 2,000 lots every Friday and 22 specialist Saturday sales throughout the year. TW Gaze is a firm which has grown from its rural roots to a multidiscipline business, with excellence as its benchmark and offering The Complete Service.

Rural Business Pages 4-5 Residential Property Pages 6-7 Diss Auction Rooms Pages 8-9 Chattels Valuations Pages 10-11 Residential Lettings Pages 12-13 Commercial Property Pages 14-15 Land & Property Auctions Pages 16-17 Licensed Trade Pages 18-19

..traditional values, modern thinking..



Rural Business Since its beginnings in 1857 TW Gaze has always been at the forefront of agricultural thinking. Much has changed over the years with farms becoming larger and more complex, and “ way of life� farming being replaced with business enterprise. The firm too has moved with the times and continues to deliver support and advice to landowners, agribusinesses and farmers right across the region.

Generations of landowners and farmers have trusted TW Gaze, and with its core values of honesty and integrity the firm has earned a strong reputation for providing advice that is in the client’s best interests. The professionalism and dedication of the Rural Business team is paramount to the ongoing success of the department. Continual training and research means clients can be assured of receiving relevant and up to date advice.

The department, led by Edward Baskerville, provides a wide array of services including traditional estate management, farm agency, landlord and tenant issues, compulsory purchase, general consultancy, valuations, and farm machinery sales. Whatever you need, the experienced team at TW Gaze is on hand to assist.

The team prides itself on being able to relate to its clients and provide the best advice whether they are a smallholder or a large scale business.

..the local firm with the national outlook..

Edward Baskerville MRICS FAAV Partner

Rachael Hipperson MRICS FAAV Partner

Jenna Goodall MRICS Valuer t. 01379 651 931 t. 01953 423 188 t. 01379 651 931



Residential Property There are many factors important in creating a successful sale, but the key one has to be the appointment of an agent who will work for you to achieve the best. Too many agents forget who they are acting for but that’s not something you will find at TW Gaze. The firm is rightly proud of its long history of marketing and selling residential properties, whether they are cottages, country houses, good-quality modern homes, or quirky buildings. With offices on the Norfolk/Suffolk border and mid Norfolk the firm is well placed to cater for all your needs, whether that be buying, selling or simply advising. The highly experienced team of valuers, negotiators and support staff are based in prime locations with eye catching displays. Their

marketing is second to none with quality details and widespread advertising to reach the broadest audience. The importance of the internet has grown enormously and the use of all the major portals including Rightmove, Primelocation and Zoopla, together with a variety of smaller specialist sites, certainly gets the message out there. However it takes more than a website to sell a property to its best. Quality images are vital as first impressions count for so much. TW Gaze will spend time in advising clients on how to present their property to appeal to the widest possible audience; getting this right means the sale will progress more smoothly which is to everyone’s advantage.

..selling, not just marketing..

TW Gaze has a positive outlook and a combination of maturity and youth helps to achieve the all-important blend of high standards with a modern approach. TW Gaze would be delighted to help in the sale of your home and provide sound and impartial advice on value and marketing methods without obligation. Running alongside this is the Valuation Department which provides valuations and advice for both corporate and private clients on matters including, probate, Capital Gains tax, expert witness, matrimonial proceedings, transfers, secured lending and many other purposes. These are all undertaken in accordance with the RICS guidelines for Chartered Surveyors so you can be assured of an impartial expert opinion.

Mike Sarson MRICS Partner

Graeme Taplin SeniorValuer

Lisa Scrivener MRICS Valuer

Rowena Youngson Valuer t. 01379 641 341 t. 01953 423 188 t. 01953 423 188 t. 01379 641 341


Diss Auction Rooms


Diss Auction Rooms Diss Auction Rooms operate from purpose-built premises providing an exciting theatre for the buyer and seller. Hosting 51 weekly sales, each of over 2,000 lots, plus more than 20 special Saturday sales, Diss Auction Rooms incorporate a calendar of diverse specialist auctions run by a team of enthusiastic and knowledgeable valuers and cataloguers. Dedicated staff include leading regional authorities on many subjects including modern design, architectural salvage and militiaria. There are many benefits for the buyer and seller: competitive commission rates, prompt payment with cheques sent out on the day of the sale, catering facilities at the Bidders Bistro, and level access throughout. It offers a full and captivating day out for the whole family, and being conveniently

situated in the historic market town of Diss on the Norfolk/Suffolk border, it is very much on the tourist route as well. The auction rooms themselves are centrally placed and easily accessible by foot and vehicle. The thriving auction rooms have been an important mainstay of the town for over 150 years, originating in the farming industry of the area and the historic need for livestock auctioneers. Subsequently they have have evolved into a vibrant chattels auction house that serves both the local community and national and international markets.

Diss Auction Rooms are also recognisable to many from playing host to and regularly featuring on TV programmes such as “Flog It!” with Elizabeth Talbot being a resident expert, “Bargain Hunt”,“Cash in the Attic”, “Cash in the Celebrity Attic” and “The Antiques Road Trip”. Some avid viewers make special trips to the familiar “set”, in some cases crossing the world to savour the experience for themselves! TW Gaze welcomes you as either a buyer or seller, whether local or longdistance, in person or via the internet, and hopes that it will be the first occasion of many visits.

..from mowers to Munnings..

Elizabeth Talbot MRICS Partner t. 01379 650 306



Chattels Valuations The Chattels Valuation department is headed by Elizabeth Talbot, a Partner of TW Gaze, and assisted by regional valuer Edward Smith. The department serves East Anglia primarily but increasingly reaches clients much further afield.

For those looking to sell, TW Gaze offers an appointment-based service at Diss Auction Rooms and its Wymondham office. Alternatively home visits can be arranged for larger collections . This service is provided free of charge and without obligation.

The strength of the ChattelsValuation department derives not from size alone (14 principal valuers and six junior valuers), rather from the depth and diversity of specialism represented by their expert and highly-regarded valuers, several of whom command authority at a national level. These include Carl Willows (Architectural Salvage and Rural Bygones) and James Bassam (Modern Design).

Valuations are undertaken for a variety of professional purposes, requested by clients, solicitors or institutions such as banks and insurance companies.

Special valuation days are arranged in distinctive venues around East Anglia so that the TW Gaze service can be more accessible and the valuation team can meet the public, much like their own “Antiques Roadshow�. Regular valuation days are held at the Wymondham office, often being themed to pre-empt a highlighted special sale in the auction calendar.

Principal valuations in this category include probate, insurance, Family Division, sale negotiation and dispute resolution. Although the Auction Rooms are in Diss, the senior valuers spend much of their time travelling to visit clients, especially when asked to assess a large number of objects.

Edward Smith Regional Valuer t. 01379 650 306


from To let to Let


Residential Lettings Finding a tenant is straightforward enough but making sure they are a good tenant who will look after your property and pay the rent on time is more difficult. This is where the services of a quality agent pay dividends. TW Gaze has the experience to deliver a good quality tenant. However, when issues arise you will find that the experience of the staff in the Residential Lettings department helps to resolve such issues swiftly and efficiently.

requirements, whether that is simply finding a tenant and dealing with the administration, through to full management. The latter is particularly suited to clients who live some distance from their property, or who are happy to hand over full responsibility to their agent.

As a firm TW Gaze is regulated by the Royal Institution of Chartered Surveyors (RICS), a member of the Association of Residential Lettings Agents (ARLA), and authorised to use the Tenancy Deposit Scheme(TDS). This provides assurance to both landlords and tenants that their funds are being handled properly. Whether you are an experienced or first-time property investor the staff in the Residential Lettings department are on hand to give sound advice.

Client care is paramount, and to this end the department can tailor the service to meet your individual

..the requirements of clients are paramount..

Dawn Gadd Lettings Advisor

Lisa Scrivener MRICS Valuer

Ann Betts Lettings Administrator t. 01379 651 931 t. 01953 423 188 t. 01379 651 931



Commercial Property The Commercial Property department at TW Gaze is an established provider of all commercial services to landlords and tenants across the region and the UK. The department prides itself on its ability to relate to clients from all walks of life whether investors,owneroccupiers or tenants, and being able to offer the right advice for their particular circumstances. The services provided include acquisition and disposal, rent reviews and lease renewals, dilapidations, property

management, business rates and valuations. There is not a “one size fits all� attitude, and the team will go the extra mile to ensure the highest standards of service. The department is forward-looking and forwardthinking, so whether you have a single property or multiple units, whether warehouses, shops or offices, TW Gaze will be able to assist.

As well as advising on all aspects of commercial property, additional services include planning and development expertise and advice on renewable energy. A deep understanding of the ever changing planning legislation is vital if the best advice is to be given, and the pitfalls of the planning process avoided. Oliver Chapman, Partner in the Commercial Property department, has the ability to bring together a team which can deliver the best result for a client.

..investor, owner occupiers and tenants..

Oliver Chapman MRICS Partner

Joyce Barnett Commercial Assistant t. 01379 650 468 t. 01379 650 468



Land & Property Auctions Land and property auctions have been an important part of TW Gaze’s business since it was founded in 1857. For many years selling by auction was considered almost the only way to sell, but has now become a more specialised, niche market. As economic conditions have become more challenging, vendors need as much as possible in their favour to ensure they achieve a successful sale. The auction process is often the best way of achieving this as it is both transparent and cost-effective, and may well be the best way to achieve the optimum result for your property.

The lots offered are varied including renovation projects, building plots, barns for conversion, agricultural land and amenity land. This diversity attracts a broad range of buyers to the auctions including builders, developers, private buyers and farmers TW Gaze acts for a wide range of clients including law firms, banks, executors, companies and private individuals selling residential and rural properties.

Recognised as leading specialists in auctions, they are determined to achieve the best results for their clients. The dedicated auction rooms in Diss town centre provide the only forum of its kind along the Norfolk/ Suffolk border. The property auctions are held at least three times a year and TW Gaze is constantly searching for interesting residential and rural properties for inclusion in their sales. Graeme Taplin or Mike Sarson will be pleased to provide a valuation and advice on the suitability of your property for auction.

..clear timescales and transparent..

Mike Sarson MRICS Partner

Graeme Taplin Senior Valuer

Jenna Goodall MRICS Valuer t. 01379 641 341 t. 01953 423 188 t. 01379 651 931



Licensed Trade TW Gaze is pleased to have incorporated a Licensed Trade division within their Commercial Property department and now offers a highly professional and personalised service to owners of pubs and hotels throughout East Anglia.

The firm has membership of the Association of Valuers of Licensed Property (AVLP) and Royal Institution of Chartered Surveyors (RICS). Under the auspices of Alan Crowest who has more than 25 years’ experience of the trade,TW Gaze is able to provide a comprehensive service to both corporate and private vendors or purchasers. The geographical area covered enables them to offer for sale businesses of great variety and at a price to suit all pockets. With contacts in many allied fields and in addition to their core business they are well placed to offer advice on raising finance, training, stocktaking and insurance.

Pubs are an integral part of social life in the UK, and owning and running one is an increasingly popular lifestyle choice. If you are looking to buy your first pub, TW Gaze licensed trade experts are there to advise you from start to finish from finding the right pub for you to navigating the ins and outs of licensed trade legislation. For those looking to sell, a free, noobligation valuation of licensed properties throughout their trading area is just a phone call away.

..big enough to cope, small enough to care..

Alan Crowest MRICS Consultant

Claire Porter Assistant t. 01379 650 468 t. 01379 650 468


TW Gaze LLP, 10 Market Hill, Diss, Norfolk IP22 4WJ

TW Gaze LLP, 33 Market Street, Wymondham, Norfolk NR18 0AJ

Diss Auction Rooms, Roydon Road, Diss, Norfolk IP22 4LN

01379 641 341

01953 423 188

01379 650 306


The Complete Service