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GERM WARFARE Why drinking water isn’t always good clean fun RESCUE REMEDY When mobile devices are lost: How companies can shut out data thieves

CHARGING AHEAD The worlwide future of electromobility: How do consumers see it, what are governments planning and what challenges do industries face

ISSUE 3.11


Contents

04

Trends & Innovation

16

Technology & Safety

14

04

Healthcare supermarket How pacemakers and artificial hip joints are becoming more reliable

17

Whoever brakes first loses What conditions are governments creating to promote e-mobility?

06

Benedict in the spotlight Why our work made the Pope’s visit in Berlin’s Olympic Stadium a sure thing

Survival of the fittest Why our experts torment batteries and electric cars

08

Focus: Electromobility International study What consumers worldwide think of e-cars

Markets & Expertise

24

Hidden champion 24 Interview: how Real Estate Germany succeeded in growing into a market-ready facility management giant No more cable chaos What users dream of: wireless charging of cell phones with a universal device

27

Hidden risk 20 What hazards lurk in public water faucets

Masters of insulation 10 How to take the danger out of handling e-cars for rescue workers and repair shops

Closing gaps 22 How companies can stop security leaks caused by negligence and criminal intent

Spotlight Facts and Figures 12 – Market opens for car glass suppliers – Award-winning Annual Report – Hygiene check with the Clean Card® PRO – Compact

02

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Editorial

28

People & Environment

PIONEERS OF THE FUTURE The Oscars of the business world have just been awarded once again. Every two years, the Thinkers50 ranking honors the most influential minds in international management. The focus this time was on nominees whose ideas and visions have the potential to improve the world. As always, the latest listing highlights many sensational, often strikingly clever ideas that will have an impact well beyond the business sector, and that pursue important, worthwhile goals for the greater good of humanity. For me, Thinkers50 is a valuable asset and a source of inspiration for how we at TÜV Rheinland can also make the world better and safer every day. That’s especially true in light of the technological challenges that we still face. In the area of mobility alone, it will be exciting to see which engine prevails in the future and which cars customers will ultimately choose. On page four,

Changing times for recruiting

28

you can read what consumers in the world’s twelve most important automo-

How today‘s technology-loving kids can

tive markets think of electromobility, what they want from politics and who

become tomorrow’s engineers

they expect to gain technological leadership. Do you aim to stay one step ahead in your field, too? As a responsible deci-

Tasteful contest

30

sion maker for your company, you should definitely know about the innova-

How international up-and-coming master

tions in IT security that we describe on pages 22 and 27. On page 28, we

chefs delight food fans – report from the

reveal just how important the pioneering minds of tomorrow are to us – not

tradeshow Anuga

only in management but also in technology. Enthusiasm is the basis for all new development. And that’s where we come in: We’re happy to instill

Imprint

32

younger generations with our fascination for using technology and innovation to safeguard people and the environment. For example, our magazine TÜVtel explores technological topics in a style that is interesting and understandable for children. Perhaps you’d like to order a free copy (only in German at this

Cover picture:

stage)? And maybe you’ll even discover some budding pioneers in your own

Liu Weihai, General Manager Com-

family.

mercial Products at TÜV Rheinland Greater China, tests charging stations for e-cars. Here, she is seen with the new Opel Ampera, the first electric car with unlimited range and suitable

Dr.-Ing. Manfred Bayerlein, CEO

for day-to-day driving launched by a European automobile manufacturer.

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03


Electromobility Titelthema Elektro-Mobilität

ASIA TAKES THE DAY

What do consumers around the world think of electromobility? How high is the basic acceptance level? TÜV Rheinland investigated consumers’ possible purchasing motivations, information levels and safety concerns along with other aspects relating to electromobility in the world’s twelve most important markets. For complete information on the most comprehensive and representative study on the topic to date: http:// bit.ly/qv1FaV.

Would you buy an e-vehicle in the next five years?

92%

88%

85% 78%

57%

61%

52%

37%

China

04

Denmark

72%

63%

57%

34%

Germany

France

India

Israel

Italy

Japan

Portugal

Spain

UK

USA

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Trends & Innovation

What country has the greatest electromobility know-how?

16%

China

10%

42%

Denmark

Germany

12%

53%

France

23%

Japan

USA

Interesting alliances Germany and Japan are considered the undisputed technology leaders in e-mobility. But Japan’s and Denmark’s drivers have little interest in highvoltage technology. Italians and Indians place a high priority on getting energy from renewable sources.

Should electric vehicles be powered by renewable electricity only?

90%

64%

72%

73%

China

Denmark

Germany

France

contact 3.11

95%

76%

95%

India

Israel

Italy

59%

Japan

94%

89%

Portugal

Spain

67%

UK

60%

USA

05


Electromobility

WHOEVER BRAKES FIRST LOSES

Subsidize purchasing decisions or research? Governments around the world are using different approaches to establish electric vehicles on their roads.

Consumer acceptance of electromobility is rising throughout the world, but how are politicians responding? How do the parameters affect the competition for global leadership in high-voltage technology? Germany is subsidizing a solution. Other countries are significantly more creative – with Japan, France and China leading the pack.

GERMANY: The German government is

JAPAN: Taking a multi-level approach, the

putting up one billion euros for research in

Tokyo government has introduced subsidies

all aspects of e-mobility. But Berlin is some-

of up to €11,500 in addition to tax breaks.

what more stingy when it comes to subsi-

Since 2010, the Clean Energy Vehicle Pro-

dizing the purchase price of electric vehicles

motion Program of the Japanese Ministry of

– although vehicle ownership is tax-free for

Economics has made around €435 million

five years. Municipalities can allow electric

available for this purpose. Prefectures and

vehicles to use bus lanes or designate lanes

cities are becoming active as well: Kanaga-

exclusively for e-vehicles.

wa, for instance, increases the subsidies from the central government by half again.

06

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Trends & Innovation Inn

The citizens of Yokohama even receive a city subsidy. The Nissan Leaf already costs

DENMARK: Although Denmark

a competitive €24,000 here (list price just

is heaven on earth for e-mobility

under €37,000). The government also sub-

with tax benefits of up to €20,588

sidizes the purchase of charging stations by

per vehicle, only 283 new cars were regis-

up to 50 percent.

tered there in the same period. to spend around €1.5 billion on the infra-

INDIA: Since the end of 2010, manufactur-

structure for electrically powered vehicles.

CHINA: Beijing tops all other countries

ers of electric vehicles in India receive a

The government is also supporting the erec-

with investments in the billions. 500,000

subsidy of around 20 percent of the list

tion of a new battery factory to the tune of

electric vehicles are to be rolling on China’s

price for each vehicle sold. This has caused

€125 million.

roads by 2012, rising to five million in ten

a surge in sales, as the carmakers pass all

years. The government recently expanded

of the state funding on to the customers.

ITALY AND SPAIN: Somewhat less gen-

the subsidy program in place since 2005 to

The sales of Mahindra-Reva, India’s only

erous, the two Southern European coun-

include a model project in five major cities:

e-vehicle manufacturer, have tripled, from

tries limit purchase incentives for private

in Hangzhou, Hefei, Changchun, Shanghai

50 to 150 units per month.

consumers to between €1,500 and €6,000.

and Shenzhen, buyers of electric vehicles

Commercial users in Italy can expect

receive a premium of up to €7,000. Addi-

USA: Buyers who choose electric propul-

€4,000. By contrast, the British are putting

tionally, manufacturers receive a state

sion receive a tax bonus of $7,500 (approx.

up around €5,700 and, at least in London,

subsidy to further reduce the price of elec-

€5,500). This incentive is valid for each of

waiving the congestion charge. It remains

tric vehicles. Around five billion euros are

the first 200,000 electric vehicles sold by a

to be seen whether these efforts will be

to be spent on electromobility by 2020.

manufacturer. Proposed new legislation

enough. As yet, the European electric-vehi-

The Chinese government has also launched

would increase this tax relief to $9,500 (ap-

cle motor is not really up to speed. This is

a program to find joint venture partners for

prox. €7,100). Individual states offer addi-

the conclusion of a recent study by the in-

Chinese companies. Domestic businesses

tional incentives. In California, for example,

ternational market analyst JATO Dynamics.

can receive premiums and capital to pro-

electric vehicle buyers receive a further

Its findings show Germany leading Europe

duce rechargeable lithium-ion batteries for

subsidy of $5,000 (approx. €3,700).

in the first half of 2011 with 1,020 new ve-

all applications.

hicles registered. FRANCE: The declared national goal is to

INFORMATION

put around 100,000 e-cars on the road in the next five years. The government and its utilities represent one of the major buyers. In addition to an ecology bonus for private individuals amounting to €5,000, Paris plans

Frank Ramowsky frank.ramowsky@de.tuv.com +49 221 806-2306

A further result of the current TÜV Rheinland study: Chinese, Indians, Italians and Spanish are in favor of government subsidies.

www.tuv.com

SHOULD GOVERNMENTS FINANCIALLY SUPPORT ELECTRIC VEHICLES? 93 % 64 %

74 %

89 %

79 %

84 %

70 %

80 %

89 % 62 %

57 %

43 %

China contact 3.11

Denmark

Germany

France

India

Israel

Italy

Japan

Portugal

Spain

UK

USA

07


Electromobility

SHOW NO MERCY Survival training for electric vehicles and batteries: manufacturers that pass TÜV Rheinland’s rigorous testing are ready to take on the global growth market of high-voltage technology.

A battery’s life is hard and, often, short.

air is thin, sometimes the temperatures ex-

North Brabant Province. The world’s most

Sometimes they go down in a hail of bullets

ceed 55 degrees centigrade. Sometimes

modern climate chamber is just one aspect

or fall victim to malicious mauling aimed at

the mercury drops through the floor, down

of what makes Helmond home to the

finding out if they will surrender their energy

to minus 40 degrees. How does the vehicle

toughest tests for e-vehicles: on the four-

through short-circuits. Engineers also take

respond to fluctuating ambient and opera-

wheel drive roll test dynamometer and in

pleasure in putting the heat on them: candi-

ting conditions? How do record tempera-

one of Europe’s most up-to-date crash test

dates that catch fire at temperatures of up

tures affect range and performance? Does

systems, vehicles must give their all if they

to 900 degrees centigrade cannot look for-

the motor start acting up, or does it bravely

are to pass muster before the strictly impar-

ward to a life after testing. If the TÜV Rhein-

hold out for the minimum range of 100 kilo-

tial judges of Helmond. All tests are per-

land battery testing labs in Nuremberg,

meters?

formed according to international standards

Osaka and Shenzhen are the fires of purga-

for the safety of humans and machines.

tory for lithium-ion batteries, then hell is in

Not a word to the public!

Further key tests relate to service life, de-

Helmond, in The Netherlands. At least for

Nothing sparks the colleagues at TÜV Rhein-

pendability and energy yield. In the new

complete electric vehicles. Sometimes the

land so much as electricity, particularly in

competence center, the European Electric

Merciless temperature drops, searing heat: at the European Electric Mobility Center in Helmond, TÜV Rheinland can simulate all climate zones in the world.

08

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Trends & Innovation Inn

Mobility Center (EEMC), which we operate

Rheinland certifies success in writing with

in Helmond jointly with scientists from the

an inspection mark as well as with homolo-

research institute TNO, developers seek

gation – the key to the market.

answers to important issues relating to the

“Providing ultramodern solutions for industry and governments on the in-

practical fitness of e-vehicles – of whatever

The path to the market: a marathon

make. Answers that are, of course, never

But for many it is still a long way to that

released to the public. Researchers and ex-

point. And many automotive managers are

perimenters want confidentiality – so our

aware of this. According to the European

experts’ lips are sealed. The more unsatis-

Automotive Survey 2011, Europe’s automo-

factory the results, however, the more inten-

tive heads do not see an electric vehicle

sive the dialog with the clients: manufac-

breakthrough before 2022. Decision-makers

turers and suppliers. “With the EEMC, we

from around 300 European suppliers and

see ourselves as a development partner of

carmakers were surveyed. The study’s

the automotive industry – if necessary, from

author, Peter Fuss, is convinced: “The trans-

the idea to the completed vehicle. For our

formation to electromobility is not a 100-me-

customers, that means short paths in the

ter dash, it’s more like a marathon.” A lot

development phase,” explains Dr. Thomas

will depend on who will make it to the finish

Aubel, Executive Vice President Mobility at

line. Cooperation agreements like those

TÜV Rheinland. “We can test changes to

with TÜV Rheinland are pacesetters in the

components or the system as a whole for

competition for the mobility concept of the

safety and functionality right away.” TÜV

future.

ternational level to raise electromobility to the next technological plane – this is our mission.” INFORMATION

Frank Ramowsky frank.ramowsky@de.tuv.com +49 221 806-2306 www.tuv.com

This statement of Dr. Aubel at this year’s IAA is a clear acknowledgement that there is a lot to be done in the way of electromobility research and development. TÜV Rheinland has established the necessary capacities on a worldwide scale. contact 3.11

09


Electromobility

MASTERS OF INSULATION Around 50,000 electric or hybrid vehicles currently travel on Germany’s roads. The high-voltage systems work with currents of up to 700 V. It represents a high risk for untrained workshop staff and emergency responders – and careless employers. Danger wears orange. The high-voltage ca-

work, says the Federation, is not a problem:

ble snakes through the entire vehicle –

it can be performed just as on a convention-

“Caution: high voltage!” Even after being

al vehicle. But as soon as work must be

switched off, with the special service plug

performed on the HV system or electronic

pulled and the fuses removed, electric vehi-

components, the heart and soul of an e-

cles can still continue to carry a voltage for

vehicle, specialized knowledge is required.

up to five minutes. “Depending on the cir-

How do I interrupt the voltage? How do I

cumstances, a shock like that can be fatal

secure the vehicle against being switched

or cause severe, permanent injury,” warns

on? How do I determine whether a current

Dr. Ulrike Roth, occupational physician at

is still present? How do I protect myself

TÜV Rheinland. Just 20 milliamperes (mA)

against electric shocks? These are ques-

causes muscle cramping, making it impos-

tions that rescue workers will also need to

sible let go of the current source without

be able to answer more and more in the

help. Currents above around 80 mA can

future. In the event of a traffic accident,

cause ventricular fibrillation. And 700 volts

they must recognize within seconds

can be lethal.

whether they are facing a conventional, electric or hybrid vehicle. They also need to

“Basically well set up”

know where to place the Jaws of Life and

Many businesses in the automotive sector

how to prevent electric shocks not only to

apparently still fail to take the risk seriously.

themselves but to the passengers.

Over 80 percent of workshop mechanics have received no training on how to work

Since 2010, the TÜV Rheinland Academy

on electric vehicles, according to a repre-

has been offering regular basic seminars

sentative survey from 2010. One quarter of

and advanced training courses on working

all businesses will also work on an unknown

safely with high voltage technology. The

electric car without training. Employers can

target groups: workshop service staff, fire-

be liable if an untrained technician suffers

fighters and accident responders. Among

an accident, as in principle they are obliged

other groups, we have trained employees in

to care for the well-being of their staff –

six German Renault workshops who service

INFORMATION

which includes appropriate safety instruc-

30 electric vehicles for selected fleet and

Hans Thum thum@de.tuv.com +49 221 806-3056

tion.

business customers. News of this service

Since 2009, the German Federation for Mo-

has spread as far as Shanghai: a Mercedes

tor Trades and Repair (ZDK) considers itself

dealership wants to get training in the new

well set up with its industry-specific training

technologies – a perfect fit with the new TV

offerings. General service and maintenance

campaign, “Staying alive.”

www.tuv.com

10

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Trends & Innovation Inn

A MECHATRONICS WORKPLACE OF THE FUTURE

Our specialists are also involved in creating safe workplaces for electric vehicles in dealerships and service operations. These businesses need to put up around €5,000 as the price of admission to this future technology – not including employee training.

Insulation meter: Extremely important for protecting people against electric shock. It also helps prevent damage due to uncontrolled fault currents. Helmet with face protection: Deformable and insulated against 1,000 volts.

Insulated gloves: Mechanics can’t perform any maintenance or repair work on the high voltage network without them.

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Facts and Figures

QUALITY WITHOUT BORDERS TÜV Rheinland has earned not one but two awards with its 2010 Annual Report: the Silver Award in the category “Business Services” and the distinction of being one of the “TOP 50 German Annual Reports of 2010.” The prizes were presented by the League of American Communications Professionals (LACP) in the context of its Vision Shattering results: the experts test how the safety glass responds to a blunt, massive object.

Awards – the largest international annual reports competition. With 97 out of a possible 100 points, our annual report “Boundless” ranked among both the best in our industry and Germany’s top 50. The report was impressive for its concept and design, as well as its topics and motifs. The jury characterized the overall presentation of the report as “excellent” and “extraordinary.” “We’re very happy about this international recognition, especially because it’s our first integrated sustainability and financial report,” says Aud Feller, Head of Communications at TÜV Rheinland AG.

CLEAR AS GLASS

Information: Aud Feller, Aud.Feller@de.tuv.com

Automotive glass manufacturers and suppliers around the world can

Awardwinning: our Annual Report with the Singapore skyline on its cover.

now receive certification from TÜV Rheinland – their key to entering the European market. In the Netherlands too, we are accredited by the motor vehicle regulatory authority Rijksdienst vor Wegverkeer (RDW), which authorizes our experts to test safety glass for cars according to uniform European standards. Whether specially hardened or laminated glass or glass-plastic hybrids: the focus is on such attributes as the radiation transparency and translucency of automotive glass as well as mechanical stress tests. Over weeks of testing under tough conditions, the climate chamber can reveal whether the glass is heat-resisCORPORATE REPORT 2010

tant. And our glass experts are busy around the world: they are authorized to conduct tests directly at the manufacturer’s facility. “For us, this accreditation is a further milestone on our current expansion course,” says Andre Piers from the glass products testing center at TÜV Rheinland in the Netherlands. Information: Andre Piers, andre.piers@nl.tuv.com

12

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COMPACT TIME BOMB: Does my fertilizer contain explosive ingredients? TÜV Rheinland can now answer this question for manufacturers. If the result is negative, they can rest assured that their products cannot be misused. The Oslo bomber fabricated his own device – from fertilizer and diesel fuel.

NEW: from July 1, 2012, onward the new standard EN 1090-1 will apply to structural elements in steel and aluminum. By that time at the latest, ®

An effective day-to-day hygiene aid: the Clean Card PRO shows if a surface is clean within just 30 seconds. Can protein residue be found? With one swipe it becomes instantly clear whether germs or bacteria will find nutrients. In that case, more cleaning is required.

THE KEY TO CLEAN BUSINESS

manufacturers of structural building components must have the corresponding certificate in order to sell their products in Europe.

GROWTH: Do not destroy! With the acquisition of the Dutch testing service provider Sonovation, our global non-destructive testing capacity is enhanced even further. Particularly for companies in the oil and gas industry, TÜV Rheinland

EHEC cucumbers and dioxin eggs are having an impact: 70 percent of Germans

now possesses additional capacity in the area of

are afraid of contaminants in foods, according to the German insurer R+V Ver-

technologically sophisticated non-destructive

sicherung. Even though this fear is not always justified, restaurants, cafeterias

testing. This includes ultrasonic analysis, corro-

and other food service operations can build trust using a brand-new product:

sion tests and special measurement methods for

the Clean Card® PRO in credit-card format detects protein residues on working

pipe systems.

surfaces and devices in just 30 seconds with a single swipe. This is a tremendous advance, as these surfaces are a “land of plenty” for germs and bacteria. If the color scale on the card signals danger, the surfaces and equipment must

ANNIVERSARY: Has it really been that

be cleaned again. Conventional wipe and swab tests require several days to

long already? TÜV Rheinland has been active at its

show results. Many food service businesses demonstrate their commitment to

locations in Thailand and the Philippines for two

uncompromising hygiene with the mark “TÜV Rheinland certified cleaning ef-

decades now. Hundreds of guests celebrated this

fectiveness.” With the Clean Card, they now have a simple, low-cost tool for

occasion with us – in Thailand on a boat with a

checking their working services – a favorite focus for our inspectors – them-

view of Bangkok, in the Philippines in an elegant

selves.

hotel.

Information: Dr. Wolfram Weinrebe, wolfram.weinrebe@de.tuv.com

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13


Technology & Safety Patient Wellbeing

OPERATION CODEX Greater safety for patients is the goal of a voluntary Code of Conduct for the assessment process of medical devices. It’s about time there were consistent standards, since whether a pacemaker is safe or not shouldn’t depend on where it came from.

the approval process for their product – and there are clear variations throughout the EU. The national authorities often impose different requirements, for example regarding expert qualifications. For that reason, comparable qualifications are a key aspect of the

Product recalls are annoying. Taking your car

that they have a quality management sys-

back to the workshop is one thing, but re-

tem in place. They must also prove that their

turning your pacemaker to the manufac-

products fulfill the “essential requirements”

Diverse demands in Europe

turer? It’s scary but true: From artificial

– or in other words, that they are safe and

“To us, appropriate qualification means that

limbs to implantable defibrillators, compa-

effective. An independent authority known

our experts are familiar with the specific

nies keep recalling their medical devices in

as a “Notified Body” then confirms that

product type and that they’re up-to-date

recent years because faults have been de-

everything has been done according to the

with the latest technological develop-

tected after delivery. To keep these cases

regulations. TÜV Rheinland belongs to the

ments,” says Dr. Wilma Hartung, our expert

to a minimum, there are strict regulations in

group of companies that has been en-

on medical devices. “The national authori-

the European Union governing products

trusted with this task.

ties monitor their Notified Bodies quite

ranging from plasters to surgical stockings,

Patients on the operating table generally

differently – once a year in some countries,

from condoms to X-ray machines and from

don’t ask who certified their personal spare

only once every two years in others and

dental crowns to shoulder joints.

part or its creator, and what standards were

never at all in some places,” she adds. How-

Manufacturers can obtain permission to

used. Manufacturers are different. They can

ever, the products can be sold all over the

display the required CE mark by showing

choose which Notified Body to entrust with

EU if they bear the CE mark, regardless of

14

Code of Conduct.

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Health needs safety: TĂœV Rheinland voluntarily complies with the Code of Conduct.

From high-tech devices to stickingplasters: Medical devices must be reliable. The Code of Conduct is a step in the right direction. where they come from. It goes without saying that in the highly competitive growth market for medical devices (see inset), pricing and speedy market access are important selling points. Great start: 11 out of 80 already comply To ensure that patient safety doesn’t suffer in tough competition, we and four other leading Notified Bodies created a Code of Conduct in 2009. Compliance is voluntary. The aim is to develop a consistent basis for the certification and inspection of medical product manufacturers. By 2011, the Code had already been adopted by 11 of the 80 Notified Bodies in Europe, including companies from Germany, France, Great Britain, Luxemburg, The Netherlands and Turkey. Among other things, the Code of Conduct focuses on ensuring comparable levels of expertise, while also defining a minimum contact 3.11

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A HEALTHY MARKET Each year, medical devices worth around 210 billion euros are sold worldwide. With a turnover of 22 billion euros, Germany is the third biggest market after the USA and Japan. Germany is also the third biggest production location und the second largest exporter of goods. German medical technology companies make more than half their revenue from products that are less than three years old – a clear indication of the industry’s great innovation potential.

Safety is the top priority:

time frame for certification and surveillance

risk medical devices like pacemakers via a

TÜV Rheinland specialist

audits, regardless of company size. “During

central authority. Neither the manufacturers

Dr. Wilma Hartung helps

an audit, we evaluate the technical docu-

nor the Notified Bodies agree with this idea

promote the Code of Conduct.

mentation for a medical device and careful-

from Brussels. “To keep up with the rapid

ly examine the manufacturing processes.

pace of technological development, an

These range from development and the

authority like that would need a huge team

purchase of raw materials to production and

of experts. In the current job market, there

packaging,” says Dr. Hartung. “We also

aren’t even enough specialists available,”

scrutinize the supply chain. For example, if

says Dr. Hartung. “With our experts and our

it turns out that certain pacemakers have

initiative, we aim to contribute to the har-

been delivered with faulty batteries, well-

monization process and help improve quali-

regulated documentation helps ensure that

ty standards at a voluntary level.”

the products can be recalled quickly – hopefully before they’ve been implanted in pa-

The quality initiative is now even making an

tients,” explains the expert.

impact beyond European borders. The Taiwanese approval authority is considering

INFORMATION

Dr. Wilma Hartung hartungw@de.tuv.com +49 221 806-1693 www.tuv.com

16

Fear of a central authority

only allowing European Notified Bodies that

The product recalls of the past few years

have signed the Code of Conduct to join the

and the varying standards in Europe also

“Taiwanese Cooperation Program” from

worry the European Commission. It has in-

now on.

dicated plans to only grant approval for high-

than cure.

After all, prevention is still better

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Papal visit Technology & Safety

PROTECTING THE PONTIFF Papal visit in the German capital: the safety of the appearance of Benedict XVI before around 61,000 people in the Olympic Stadium was not a matter of faith – it needed a blessing from TĂœV Rheinland experts.

kontakt 3.11 contact

All-seein g: Uwe Dewitz the alta inspects r installa tion.

17


Measuring up: the platform for people in wheelchairs meets standards.

Inconvenient questions: Uwe Dewitz wants to know all the construction details.

Heavyweight: Uwe Dewitz checks to ensure the stage is well supported.

The Olympic Stadium just one day before

one foot to the other, bite down hard on

Seek and ye shall find – defects

the Pope’s arrival in Berlin – a high-security

their chewing gum or check their cell

Uwe Dewitz prefers heavy metal over light

zone. Only those with a pass issued by the

phones for the thousandth time. Does the

music. He describes with enthusiasm how

State Office of Criminal Investigations

stage structure really come up to code? Will

he recently got to inspect the stage for AC/

dangling from their necks are allowed in.

the expert find any defects? The conse-

DC. Dewitz views the papal visit more dis-

Police patrol all the passageways, their

quences are unthinkable if Uwe Dewitz re-

passionately. “He’s also just a person,” says

bomb dogs sniffing in every corner. All clear

fuses to bless the safety of the stage.

Berlin resident Dewitz, and returns his at-

– no explosives. Workers in black erect the

tention to the altar installation.

seating row by row. Uwe Dewitz marches

Calm in the storm

The railing at the edge of the stage falls

purposefully up to the white stage. The TÜV

The athletic engineer doesn’t let the general

victim to a tape measure. “Only 90 centime-

Rheinland expert has mission from the

anxiety get to him. On the contrary: with full

ters high, but we need at least 110. Also,

Archdiocese of Berlin: to inspect the

concentration, he turns his eye first to the

the railing gives when you lean on it,” says

250-square-meter altar installation and its

rear section of the altar installation. Appar-

Dewitz, and returns his tape measure to his

substructure for safety. This is a task of

ently there were problems here: “This thing

pocket. Before a representative of the scaf-

great importance, after all, Pope Benedict

was partially built into the spectator’s plat-

folding company can start explaining,

will celebrate a mass on the next day – be-

form. But that only supports loads of up to

Dewitz recommends immediately reinforc-

fore an anticipated 70,000 people in the

550 kilos per square meter,” Dewitz ex-

ing this section and attaching a warning sign

stadium and millions of television viewers

plains. As the papal platform is heavier, its

as well. Dewitz also critically scrutinizes the

around the world.

weight had to be redistributed using a com-

elevator concealed in the interior of the

plex special structure. It took the platform

stage to allow the Pope to appear without

A blessing for safety?

builders several days to get a handle on the

climbing stairs. “It’s totally dark in here and

Uwe Dewitz is already awaited in front of

problems. The chief structural engineer gave

completely open on one side,” says the

the stage. This is the moment of truth for

his OK, and our inspector verified the calcula-

expert. “Whoever is operating this elevator

the organizers and the scaffolding compa-

tions in advance. He can find no fault in the

tomorrow has to be instructed very care-

ny. They nervously shift their weight from

finished structure – on to the next section.

fully beforehand.” The assembled repre-

18

contact 3.11


Papal visit Technology & Safety

No half measure: the Delay Towers must meet all standards.

sentatives all nod their heads. Dewitz then disappears with the group into a back room of the stadium to discuss his inspection report with them. As everyone who watched Pope Benedict’s celebrated appearance in Berlin knows, Uwe Dewitz issued his approval. Thanks to him, the event went without incident for the Pope, both on and under the stage.

A hard nut to crack for stage builders: the stage was built into the spectator`s platform. It took days to get the statics right.

INFORMATION

Uwe Dewitz uwe.dewitz@de.tuv.com +49 30 7562-1272 www.tuv.com

contact 3.11

19


GERM WARFARE Working undercover, experts from TÜV Rheinland took water samples from public locations throughout Germany. Their findings: bacteria grow in the pipes of universities, city halls and retirement homes. Cola with no ice and bottled water for brush-

these, the tap must first be sterilized using

ing teeth! Up until now, this globetrotters’

an open flame before water is tapped. The

rule of thumb has been considered neces-

microbiologist calls this “anything but real-

sary only for developing countries. The pub-

istic.” At the same time, he denies that

lic water supply in industrialized nations was

there is an elevated danger: for healthy

considered entirely beyond suspicion. Ac-

people, the risk of illness due to germs in

cordingly, Germany’s 80 million residents

drinking water is relatively low. Still, where

trust in tap water. Rightfully so? Not en-

the contamination occurs remains an open

tirely, because what counts is what comes

question. The fact is that the water utilities

out at the faucet. And that’s where experts

supply a high-quality product, but guarantee

from TÜV Rheinland, together with the fi-

it only up to the consumer’s walls. The

nancial and consumer-affairs television pro-

owner or operator is responsible for the

gram “plus-minus,” took 50 samples from

pipes in the building. And they often don’t

public buildings in ten major German cities.

seem to know what is happening on the

Working incognito, they gathered water at

way

railroad-station restrooms, city halls, hospi-

TÜV Rheinland informed them as soon as

tals, retirement homes and universities. Our

the test results were available, because

inspectors filled the water in sterile bottles

they need to ensure that the water hygiene

and brought them to our own microbiology

is up to par at all water outlets. One method

laboratory for examination – while maintain-

is to regularly flush pipes with rapidly flow-

ing the cold chain throughout. The result:

ing water. “If the water stagnates or flows

half of all samples contained microbiological

with little pressure, so-called ‘biofilms’ can

contamination, sometimes to an extensive

easily form, which put germs into the drink-

degree. “Among other things, we detected

ing water,” explains Dr. Dormagen.

to

the

kitchen

or

bathrooms.

E. coli or coliform bacteria, normally found in the intestine, in eight samples,” reports

Let it run

Dr. Walter Dormagen, microbiologist at TÜV

Brown water from the faucet means that it

Rheinland. In people with weakened im-

has been standing in the pipes for a long

mune systems, these can cause diarrhea

time. The only thing to do then is to simply

and vomiting. In four samples, the experts

let it run and flush out any germs. “You can

found germs such as legionella. Inhaled as

recognize fresh water because it’s much

mist droplets, these penetrate deep into the

cooler than stagnant water when it comes

lungs, where they can cause serious illness.

out of the tap,” explains Dr. Dormagen. And one more thing: the temperature in the wa-

INFORMATION

Fill it up!

ter heater should be set to at least 50 °C, as

The testers at the faucet imitated everyday

germs hardly grow at all above this tem-

practice: open the tap and fill the bottle. The

perature. With these simple rules, anyone

Dr. Walter Dormagen walter.dormagen@de.tuv.com +49 221 806-2342

German drinking water regulations (TVO

can enjoy German tap water without a

2001) are not nearly that simple. Under

worry.

20

www.tuv.com contact 3.11


Water hygiene Technology & Safety

Undercover investigation: our testers took 50 samples. The analyses show that the purity requirements are not always met.

OWNERS’ RESPONSIBILITY The new German drinking water regulation (TVO) took effect at the beginning of 2011. It defines new limits, for instance for legionella, plus strict water hygiene requirements. Owners of buildings accessible to the public must have their pipes and sanitary facilities inspected and maintained according to TVO. Our experts support building operators and private individuals with microbiological examinations and hygiene inspections, and test their drinking-water infrastructure for them on a regular basis. This increases owners’ peace of mind while reducing their liability risk. Additional information can be found at www.bmg.bund.de.

contact 3.11

21


RESCUE REMEDY

1

4

A hacker’s heaven: lost or stolen smart phones and tablet PCs are tempting targets for corporate data thieves. But a “kill pill” can reliably protect against crooks in the event of loss of the device. TÜV Rheinland tested 15 control programs.

2

Kill Pill 3

I’m at my wits’ end. My iPhone. Gone. Lost

curity hole: at the IT

it on the train. How could that happen? I

security conference of

can’t stand to think about it. Corre-

TÜV Rheinland, the to-

spondence, quotations, draft contracts,

pic “Mobile Security”

sketches … passwords can be cracked …

was the popular favo-

whose hands will my cell phone fall into?

rite. “This discussion

I’m sitting here on the hotseat in IT, begging

never came up with BlackBerry,” says Ro-

(1) If the smart

for forgiveness. Instead of reading from the

land Potzner, Head of IT at TÜV Rheinland

phone is lost, (2)

company cell phone policy, the IT security

i-sec, the information security specialists.

the employee in question reports

officer gets to work immediately: “Don’t Authorized personnel only

the loss to the

says comfortingly. The security officer finds

Although network problems have tarnished

company’s IT ad-

me in the system – click, click, click. “There

the good reputation of the Research In Mo-

ministrator, (3) who

– done.” I breathe a sigh of relief. A single

tion (RIM) devices somewhat, the manufac-

then generates a

panic, we’ll take care of it right now,” he

central command – called a kill pill – has

turer sealed off its business flagship solu-

kill pill signal (4)

deleted all sensitive data on my iPhone,

tion thoroughly in advance – unlike the

that deletes the

wherever in the world it might be. It’s still a

manufacturers of entertainment-oriented

data on the mobile

shame to lose my device and all that work,

devices like the iPhone and Android phones.

device.

but the intangible loss to the company is

Software vendors have recognized this as

limited. It’s not a license to be forgetful for

well. Increasingly, they are marketing cen-

klutzes like me, but I do rest easier. IT secu-

tral control software for mobile devices in

rity for mobile devices can be so easy, but

businesses. TÜV Rheinland tested 15 pro-

is still very much the exception, not the rule,

grams, and the recommendation is clear:

in small and medium-sized enterprises.

the program from MobileIron proved to be

Many businesses permit the use of smart

the best native mobile device management

phones and tablet devices, but fail to consid-

solution. And by the way, this is the soft-

er whether all employees send their e-mail

ware that we use in our own data centers.

and other sensitive data in encrypted form,

There, the “mobile device brain” centrally

or whether the cell phone is password-pro-

monitors all iPhones, Androids and other

tected. In times of increasingly frequent IT

smart phones, and knows who has what

scandals, more and more decision-makers

device, including the phone number. Only

are starting to take note of this gaping se-

those who are registered and can authenti-

22

contact 3.11


Mobile Security Technology & Safety

cate themselves can access the company network. Our information security specialists have since migrated from BlackBerrys to iPhones, and use the software for integrating the security infrastructure of our enterprise. “iPhones are less expensive to maintain, so that the costs for security software are amortized after only about a year,” explains Frank Melber, Head of Data & Endpoint Security. Island in the stream The procedure with the MobileIron solution was astonishingly simple: within two days, all employees had registered themselves via Internet using their new iPhones, automatically triggering a security chain. The software automatically downloads regular configuration updates to the mobile end user devices, taking a load off the IT department and ensuring that company data can A heart for klutzes or an

only be transmitted in encrypted form. If an

open door for crooks?

employee reports his or her device as sto-

Business data security

len, the administrators send the kill pill. This

should not be left to

eliminates the data – tough luck for com-

chance – it’s controllable.

petitors or data dealers. And by the way: when employees use their private smart phones for work (“bring your own device”), the software from Good Technology is worth considering. This installs a sort of “data island” on the smart phone that encapsulates and encrypts all company data – independently of all other data on the device. If the smart phone is lost, the administrator can lock the island like a safe. Both solutions have a common advantage: they ensure high data security and flexibility. “Every employee wants an iPhone today, tomorrow it may be a Samsung smart INFORMATION

phone, or both together – this no longer

Frank Melber frank.melber@de.tuv.com +49 6051 9749-60

poses a problem from an IT security per-

www.tuv.com/ informationssicherheit

contact 3.11

spective,” Melber emphasizes. My new iPhone will be delivered tomorrow. Fortunately, I regularly synchronized my old device with my computer – the phone may be history, but not the work of the past months.

23


Markets & Expertise Interview

“COMPLETELY Georg Behrens, REG Executive Director: “We have the trust of our parent company and much more satisfied customers.”

Georg Behrens, Executive Director of Real Estate Germany GmbH, talks with Dr. Wolfgang Kallmeyer from TÜV Rheinland about the hurdles and successes the logistics giant’s real estate subsidiary experienced on its way to the free market. Can you recall the climate of the change process? Kallmeyer: I sure can! It was zero hour. Many processes were still based exclusively on those of Deutsche Post. The market opening meant that the facility managers had to play by completely new rules. Because now they were no longer operating entirely within a corporation, but for the first time had to prove themselves to external customers. That in itself was a paradigm shift. Behrens: That’s right! There’s no longer a permanent guarantee of existence. When Deutsche Post DHL sold off large portions

Dr. Wolfgang Kallmeyer, TÜV Rheinland: “We harmonized the systems of REG and TS.”

of its real estate holdings, REG had to become better than its competitors in order to retain its customers. That was a real challenge!

Back to the future They’re still out there: the “dark stars”. Little known to the general public, but true market leaders in their sectors. Real Estate Germany GmbH (REG), currently one of Germany’s largest facility managers, is one of these hidden champions. Following the privatization of the parent company Deutsche Post, this property and facility specialist had to re-engineer itself within an extremely short time. TÜV Rheinland supported REG and its subsidiary Technischer Service (TS) through this painful transition – from public-sector bureaucracy to commercial enterprise. An ideal partnership, as TÜV Rheinland is highly familiar with the structures at Deutsche Post following multiple projects. Once as unresponsive as a supertanker, today’s REG navigates the real estate market with adility. With its certification in quality management and international environmental management, REG is setting course for demanding challenges.

24

contact 3.11


NEW RULES”

contact 3.11

Where did the going get toughest?

What role did communication play in the

Behrens: One part of the change process

transformation process?

was the implementation of an integrated

Kallmeyer: A huge role! You can’t expect

management system that restructured de-

employees who have been successfully

cision-making and controlling processes.

working according to a specific set of rules

For instance in the area of complaint han-

for years to suddenly apply completely dif-

dling: as facility management at Deutsche

ferent rules from one day to the next. Get-

Post had no previous experience with ex-

ting people on board was crucial to success.

ternal clients and tenants, there was no

Behrens: We took the time to launch a road-

defined, uniform procedure for handling

show that visited all 16 REG locations and

complaints. The consequence was that

the 18 technical offices of TS throughout

some work orders were simply not passed

Germany. Talking to people – that was the

on, or it was no longer possible to deter-

heart of it. Because the new management

mine whether, when or by whom they had

system manual is not an encyclopedia that

been taken care of. By contrast, the new

you can simply put on the shelf and forget.

process defines precisely who the contact

You have to explain, convince and verify,

person for complaints is, to whom and by

again and again. The cooperation with TÜV

what channels repair orders are issued and

Rheinland was extremely useful for us. The

by when they must be completed.

presence of the consultants in the roadshow

Kallmeyer: In the case of REG and TS, the

clearly demonstrated how important the

matter was particularly complex. Although

project was to everybody. Our postal service

the two companies are separate legal enti-

origins also had some advantages. Our em-

ties, they have a lot of mutual interfaces, so

ployees are excellently trained and identify

that we had to adapt the management sys-

closely with their jobs and company. Com-

tems to each other. TS is REG’s integrated

petitors struggle with high fluctuation, while

technical contractor.

we enjoy very high employee loyalty.

Key corporate figures: 13,000,000 m2 managed space Service orders per year: 750,000 Properties: over 10,000 26,000 leases

Did you know that Germany is Europe’s largest real estate market? Value: €bn 7,109.

25


What makes the property and facility

work. Quality is not a coincidence, but

management market so exciting?

something that can be secured and guaran-

Behrens: It’s an extremely complex busi-

teed on the process level.

ness. We are responsible for ensuring that our tenants have the space infrastructure

How do the efforts of the past look to-

they need to be successful. With the mil-

day?

lions of square meters that we manage

Behrens: The hard work paid off: our clients

throughout Germany, unplannable tasks,

are significantly more satisfied, as the latest

such as storm damage, arise every day.

surveys show. And contracts initially for a

Also, the market is undergoing a major tran-

limited period have been extended. Most of

sition. In our segment, mixed-use and logis-

the investors that bought former Post prop-

tics properties, I anticipate a rapid concen-

erties from the real estate company con-

tration process. We are well positioned for

tinue to depend on REG and TS as their

this future.

property and facility managers. We are very proud of that.

New heights: REG and TÜV Rheinland cooperate successfully.

Why is the management system and certification so important to you?

Where is REG showing its strength right

Behrens: Trust plays an enormous role in

now?

property and facility management. Real es-

Behrens: We’re present throughout Ger-

tate investments involve a huge amount of

many. The other large service providers are

money, but investors commit most of it

active in the metropolitan regions, but no-

during the use phase, and not for procure-

body else is as well positioned in medium-

ment. As a real estate manager, we bear a

sized and small centers as we are. We are

trustee responsibility for the tenants’ satis-

present even in towns like Berchtesgarden

faction. It is often years before the owner

or Neumünster. This makes us the partner

INFORMATION

knows whether this responsibility is met –

of choice for clients who have more than

Dr. Wolfgang Kallmeyer wolfgang.kallmeyer@de.tuv.com +49 221 806-3410

when the tenants extend their leases. A

just one or two properties in the large cities.

www.tuv.com

certified management system is an important indicator for owners that the managing company possesses the organizational framework to consistently perform good

The origins of Real Estate Germany (REG) and Technischer Service (TS) In order to concentrate on its core business, Deutsche Post sold its real estate holdings to an investment firm in 2008. From then on was only a tenant in those buildings. It vacated some of them partially or completely; the new owner rented the vacated space to third parties and sold properties. Deutsche Post spun off the units responsible for property management and facility management; these, together with other former business units, emerged as REG and TS. From its headquarters in Bonn, REG now manages over 10,000 buildings and around 13 million square meters of space throughout Germany. With an army of technicians and other professionals, the subsidiary TS handles all aspects of maintenance and repair – from door knobs to inspecting robbery alarms and elevator systems.

26

contact 3.11


Wireless charging Markets & Expertise

BYE-BYE WIRE STIR-FRY Finally – no more mixed up adapters: TÜV Rheinland is testing a new technology in Taiwan according to a specially developed standard. The confusion of chargers from multiple manufacturers may soon be a thing of the past.

New cell phone, new charger. At least, that’s how

erful name: Qi, pronounced “chi.” This word stands

it’s been up to now. And the same problem applies

for a key concept in eastern philosophy and is best

when buying a new camera or MP3 player. The re-

translated as vital energy; it is at the heart of such

sult: overflowing drawers full of countless,

disciplines as Chi Gong and Tai Chi. “The principle

hopelessly tangled adapters and

of invisible energy flows is the same in both cases,”

chargers. Neither environmentally

explains Uwe Halstenbach, Head of TÜV Rheinland

friendly, nor sustainable, nor practi-

in Taiwan. And he should know. His laboratory was

cal – particularly not when on the

recently authorized by the consortium to test this

move. Who doesn’t dream of a

promising miracle device according to the newly

brave new world where a single

defined Qi standard – the only laboratory in the

charger serves all small mobile de-

world to date. If a charger passes the TÜV Rheinland

vices – whether cell phone, camera

test, it can successfully communicate with standard

or personal music player, regardless

cell phones and cameras, and is awarded the Qi

of manufacturer or product gener-

mark. “Although this project is still in the early

ation?

phases, the interest and particularly the demand from individual companies is great,” says Uwe Hal-

Induction – not just for cooking

stenbach. Understandable for such a pioneering

At first glance, this little black plate seems almost

idea. After all, what long-suffering mobile device

magical. It certainly doesn’t look like a charger –

user doesn’t want an alternative to cable chaos?

No black magic: This

more like an iPad. It functions somewhat like an

simple black plate has

induction cooker – and still the whole thing seems

a bright future – as a

totally implausible. Just put your phone, camera or

wireless charger

whatever on the plate and charge them all at once?

“Big demand from companies,” Uwe Halstenbach, TÜV Rheinland Taiwan.

With no cable salad? Anywhere including public places like airports, office buildings and restaurants? It works. A separate sleeve slipped over each device makes them start communicating with the charger. But this new technology is not magic: it is an extremely sophisticated form of energy transfer via induction. And to keep the electronic devices from

INFORMATION

interfering with each other, the Wireless Power

TÜV Rheinland Taiwan service-gc@tuv.com +886 2 25287007

Consortium (WPC) has developed a new standard. The move places WPC at the forefront of worldwide efforts to promote a standard for wireless charging technology. And it has already come up with a powcontact 3.11

www.wirelesspowerconsortium.com

27


People & Environment Young talent development

DON’T WORRY, BE MECHANICAL It has hit Europe the hardest, but the shortage of skilled laborers is a worldwide trend. TÜV Rheinland is thinking long-term – and reaching out today to the technology fans of tomorrow.

Colorful, exciting and brand-new every three months: TÜVtel, the children’s knowledge magazine from TÜV Rheinland. Tess and Roby have loads of fun and information in store.

fe-

experts. China has enough well-trained en-

male seeks m

gineers for manufacturing, though it some-

hands-on exh

times lacks those with specialized knowl-

perience – when Viki Küppers has the op-

edge. The situation in Africa and Korea is

portunity to watch an elevator expert at

similar. South America has sufficient young

work and look deep into the shaft with him,

engineers thanks to its high birth rates, and

she doesn’t think twice. As a reporter,

India too stands out with excellently trained,

twelve-year-old Viki is exploring the techni-

career-ready experts – although there are

cal secrets of everyday life for the children’s

not enough interesting jobs for them at

magazine TÜVtel. Inquisitive, creative and

home. Meanwhile, companies are losing

with huge team skills, she and her co-re-

orders worth billions due to unfilled vacan-

porter Leo bombard our elevator inspector

cies.

with questions and transform the magical

“More young people are studying engineer-

realm of technology into lively children’s

ing and national sciences right now, but in

reading. Tomorrow’s trained experts are al-

the long term that cannot stop the decrease

ready in short supply today. The headhunt-

in skilled workers due to the demographic

ers’ headaches vary around the world de-

change in western nations,” says Norbert

pending on the severity of the shortage of

Schnettberg, Head of Human Resources

engineers: Germany – like all of Europe, in

Development at TÜV Rheinland. With the

fact – is desperately seeking skilled profes-

marketing strategy of employer branding,

sionals. Turkey and Russia are also suffering

we as an internationally oriented provider of

dramatically from a shortage of qualified

testing services are seeking to attract the

Young Y

Smart and sassy: Roby und Tess explain technology.

28

contact 3.11


high-potentials: job fairs, scholarships,

(“Pathways to Fascination in Technology”).

A proactive educational mission

social media, internships and lots and lots

According to her, children as young as ten

TÜV Rheinland has been looking far ahead:

of service for applicants are just some of

or eleven already have a positive or negative

along with academies, private elementary

the weapons in the battle for the best and

basic attitude toward technology, which

and secondary schools, vocational schools,

the brightest. Certainly, graduates are be-

does not change by the time they are old

factory visits and laboratory tours, the test-

coming more demanding: “Two years ago,

enough for college. Tomorrow’s young tal-

ing service provider has been aggressively

applicants were happy to get any job. Now

ents do not panic when faced with bits or

pursuing an educational mission in natural

they often have a pronounced sense of

mechanics, as the prevalence of cell phones

sciences and engineering – with the kind

entitlement,” says Andy Fuchs, HR mar-

and computers in German children’s rooms

support of the child reporters.

keter at TÜV Rheinland. To power up re-

shows.

cruiting, he is networking with more and

In this high-quality, 24-page publication,

more “fans” on the company career page

child reporters like Viki and Leo and the

in Facebook.

mascots Tess and Roby explain the complex world of technology, humanity and the

TÜVtel yourself smart!

environment. This is falling on fertile soil:

INFORMATION

The short- and medium-term recruiting

TÜVtel is convincing not only children.

strategy for young academics, which other

Teachers are ordering this accessible maga-

companies are also pursuing, is not suffi-

zine for their lessons, parents for their chil-

cient. In order to awaken an enthusiasm for

dren. TÜVtel has also been sighted in Ger-

Human Resources Management Norbert Schnettberg norbert.schnettberg@de.tuv.com +49 221 806-2472

natural science and engineering at an early

man Schools in Japan and China. Such a

age, we are venturing into the exciting ter-

sustained commitment starting at an early

rain of children’s communication: TÜVtel is

age is urgently needed, as “Germany’s con-

a colorful technology magazine for eight- to

tribution to the worldwide talent pool is

twelve-year-olds. “Just the right age,”

shrinking rapidly,” according to the current

writes Prof. Dr. Eva-Maria Jakobs in her

OECD study “Education at a Glance.”

book, “Wege zur Technikfaszination” contact 3.11

TÜVtel Aud Feller aud.feller@de.tuv.com +49 221 806-1726 http://de-de.facebook.com/ tuevkarriere

29


6M² OF HAUT CUISINE Eight young chefs vie for the title “Cook of the Year.” To win they have to convince a jury of Michelin Star-wielding master chefs – and a man from TÜV Rheinland.

The haunch of deer simmers in quince

rate the cooks. Each is allotted a cooking

sauce, the apple jelly dribbles over a cara-

booth measuring just two by three meters:

mel chip, and a few meters away yogurt

six square meters of haute cuisine.

drips into liquid nitrogen and solidifies as frozen pellets. At the food industry trade-

Cafeterias and cameras

Precision at high speed:

show Anuga, eight top chefs from Ger-

In front of the wooden booths, the TV cam-

every move is rehearsed.

many, Austria and Switzerland vie for the

eras zoom in on Miguel Contreras. A fur-

Miguel Contreras (below

title of “Cook of the Year”, one of the most

covered microphone hangs a hand’s breadth

right) judges the cook´s

important German cooking competitions.

in front of his face, the heat of the glaring

hand skills. Sebastian

At a distance, it looks like the competition

spotlights causes sweat to bead on his

Frank (below left) enjoys

is being held in the dressing rooms of a

brow. In his regular job, he heads the caf-

his victory.

fashion store. White wooden panels sepa-

eteria kitchen at TÜV Rheinland in Cologne.

30 30

kontakt 2.11


Anuga People & Environment

Today he is a member of the technical jury of the competition, which this year is marking its debut at the world’s largest food industry tradeshow. The man from TÜV Rheinland masters the unusual media interest and answers every question that the journalists – including a team from German national public broadcaster ZDF – throw at him. And then he returns his attention to the cooking booths. The candidates are not only competing against each other, but against the clock. Each contestant has five hours to prepare a three-course meal for six diners. The cost of the ingredients may not exceed 16 euros per person. At the end of the five hours, the candidates have 15 minutes to prepare the plates for the jury. Eight jurors, lead by three-star chef Dieter Müller and television

Elegance in a tight spot:

This phase is one of the greatest challenges

chef Léa Linster – known among other

the cooks create culinary

for the participants in this competition: they

things from the ZDF cooking show “Lanz

artworks in a cramped

must prepare 18 plates in 15 minutes. As-

kocht” – judge the dishes. Miguel Contre-

space.

suming ten working steps per plate, con-

ras assesses the technical skill of the cooks

testants have only five seconds for each

together with Dirk Rogge from Unilever.

action. No time to correct even the slightest

“We pay special attention to cleanliness,”

error – not to mention big mistakes.

says Miguel Contreras, and notes that meeting the required hygiene standards is

Miguel Contreras examines the preparation

particularly challenging under these condi-

process, and waits with the service staff

tions. However, he notes, all the candidates are cooking on a high level on this point as well. “After all, I admitted them,” says the

TÜV RHEINLAND AT ANUGA

Spanish native with a laugh. He was a member of the jury throughout the preliminary

Anuga – the world’s biggest food tradeshow.

competitions, in which over 400 cooks took

More than 155,000 visitors attended this year’s 5-day

part, and selected the candidates for the

fair in Cologne. In an area totaling 285,000 square

semifinals – one of which was held in the

meters, 6596 companies – including TÜV Rheinland

cafeteria of TÜV Rheinland.

– from 180 countries presented themselves. The testing service provider’s stand, located just a

180 moves in 15 minutes

few steps away from the “Cook of the Year” compe-

After five hours, the first participant, Jan

tition, focused on the topic of food safety. Alongside

Steinhauer from the gourmet restaurant Dirk

safety assurance systems, aspects like sustainability

Maus in Essenheim, begins to prepare his

standards and energy management played impor-

plates. His fingers fly over the white porce-

tant roles. Representatives included TÜV Rheinland experts from Germany, Poland

lain, creating a tiny work of culinary art with

and Argentina.

tuna, chanterelle mushrooms and eggplant. contact 3.11

31


People & Environment Anuga

No bigger than a fitting room: the cooks work between white wooden walls – in six square meters of space. until the plates are completed. Then the

chef himself was as surprised as anyone by

waiters carriy the plates out the back to a

his victory. “We came in second in the

black paneled room where the illustrious

semifinal in Berlin. So we thought we’d

jury is seated at a long table, ready to try

place somewhere in the middle he says,

the dishes. Using knives and forks the

smiling broadly into a ZDF TV camera. From

jurors dissect the dishes into their constitu-

a wooden booth to national television.

ent parts, taste and discuss them. In the end, all that is left of the creative process is a number on a point card. And a winner:

INFORMATION

Sebastian Frank, head chef of the Berlin

Miguel-Angel Contreras y Schaffeld miguel-angel.contreras.y.schaffeld @de.tuv.com

restaurant Horváth. He prevailed over his competition with autumn vegetables, entrecôte, sturgeon filet and a dessert composed of carrots and currants. The Austrian

+49 221 806-2138

Editorial Information Publisher:

TÜV Rheinland Aktiengesellschaft, Communication, Am Grauen Stein, D-51105 Cologne

Phone: +49 221 806-4314

Editor: Aud Feller

Fax: +49 221 806-1760

Text: S+L Partners GmbH, Cologne

Internet: www.tuv.com

Printing: Druckhaus Ley + Wiegandt, Wuppertal

Photos: Lothar Wels (Titel); Reinhard Witt (pp. 2, 3, 11, 20-21); Bob Ingelhart/istockphoto (pp. 2); Deutsche Post Real Estate Germany GmbH (p. 2, 26); TÜV Rheinland AG (pp. Titel, 3, 12); Illustrious/istockphoto (p. 4-5); electriceye/ fotolia (p. 4-11); Alexey Dudoladov/istockphoto (p. 5); arsdigital/fotolia (p. 6); kristian sekulic/istockphoto (p. 6); Cpro/ fotolia (p. 7); by-studio/fotolia (p. 7); Hanne Engwald (2) (pp. 8-9); Guido Schiefer (pp. 9, 30-32), Caspar Benson/fstop/ Corbis (p. 9); Lukas Nuelle, Illustration (p. 11); amfora health care GmbH (p. 13), corbis/fotolia (p. 14-16); Bertram Solcher/laif (S. 15); dpa/picture-alliance (pp. 17, 19); Michael Ebner (pp. 17-19); vege/fotolia (p. 22); joel dietl/fotolia (p. 22); logorilla/istockphoto (p. 22); vectorminator/istockphoto (p. 22); Yuri Arcurs/fotolia (p. 23); Jari Berger (p. 24, 25); Ralf Bille (p. 24); PR (p. 27); Luiz/fotolia (p. 28-29); Kablonk Micro/fotolia (p. 29); artcop/fotolia (p. 32); M.Gove/fotolia (p. 32)

Id-No. 1115073 www.bvdm-online.de

The greenhouse gas emissions resulting from the production of this brochure have been offset by investments in the Gold Standard climate protection project “Wind energy in Yuntdag“.

32

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tuev rheinland customer magazine contact 3/2011