Page 1

Telehealthcare NEWS FOR TELECARE AND TELEHEALTH PROFESSIONALS

EDITION 2 2013

Silverchain

researching the factors behind the telecare decision

PLUS • takecare anywhere... Tunstall introduces the latest in mobile telehealthcare • ask warren- solving your tricky troubleshoots • Tunstall LifeCare NZbethlehem village project

>the iVi

introducing the new intelligent falls detector pendant

h: a Telehealt y from d u t s e s a c eart H t n e c e r the rvice e S e r u l i a F al RBWH tri page 7

gary’s corner

the NDIS

increasing accessibilty to telehealthcare


...... ......... ......... ......... ......... ......... ......... ......... ......... ...... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ...... ... ... ... ...OF THE TUNSTALL SECOND EDITION ...... ............ ...TO ...... ...TUNSTALL’S ...... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ...... ... ... ... ... ... ......... FOR ... ...... ......... ...... ...... ............ TELEHEALTHCARE ... ............ ......... ............ .........TIMES ...... .........2013 ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ............ ......... ......... ... ... ...... ... ... ... ... ... ... ... ... ... ... ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ...... ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ......... ... ... ... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ... .........edition ... ...present ...... .........an interesting from our agent in Western ...... ............ article ...... ............ ......... ............ ......... ............ ......... In......this ...... ...we ... ... ...... ... ... ... ... ... ... ... ... ... ... Australia, Silver Chain. Silver Chain works with various Governments ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ...... ............ ......... ............ ......... ............ ......... Federal, ... and Local; ... ... ... ... ... ...and ... ... ... ...... ......... State ...... non-Government ...... ............ .........organisations in providing ...... the ......community ...and ...... ............ ......... ............ ......... ............ ......... services ... ... ... ... across to building ... ... committed ... ... ...they ... ...... ...are ...... ... ......... ...... ......... ...... ......... ......community ...... .........to optimise ...... ......... ...and ... ... ... ... ... ... ... capacity health wellbeing. The article focuses ... ...... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... ... ... ... ... ... ... ... on the benefits of having an alarm and some of the reasons why some ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... ... ... ... ... ... ...people ...choose ... not to...have...one. ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ...to... the last ... ...... just......yet, but ... ......them either. Read the ... ... ... ... ......jump ...... ...pages ... ............ don’t ...... miss ...... ............ ......... ............ ......... ............ ......... Don’t ... ... ... ...... ... ... ... ... ... ... ...... story ...about ... clients ... ......a...special ...one...our ... Madeline, ... ......... ...... ......... ...... ......... ...... ... ... ... ... lady….. heartfelt ... ... ... ... ... ... ...... ... ...... ... ...... ... ......... ...... ......... ...... ......... ...... ......... ......... ......... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...gives ... National ... ... ......... ...for ... ......new ... ......an...insight ...... the ...... ......into ...... ............ ......... ............ ......... ............ .........Gary ... .........us ...... framework ... ...the ...... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...... Insurance ... ... ......how ...we ... ...Tunstall ... .........will ...be... working ...... ......... ......... ......... ......... ......... ......Disability ...... ............Scheme ...... ...and ... ...at ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...providers closely ensure awareness ... ...is...continued ...... ... ... ...... ... ...... ... ...... ... ......with ... ......... to ... ... ......there ...... ............around ... ... ... ... ... ... ... difference ... ...... with ... ...... ... ... ......... solutions ... make ... ......... to ...the ... lives ...... ...assistive ...... ............that ...can ...... .........technology ...... ...a...... ...... of...people ...... ...disabilities. ...... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... weight ... ...... new ... ......and easy ... our......wonderful ... ......... how ... it...is......and ...hear ... about ...a...look ...... fall ... ...... to ...... ......Have ...at ...detector, ......light ...use ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... .........views ...on Tunstall’s ...pendant ... program ...for our ... ... ... ...... ...... testing ...... ......clients. ...... ...... ...... ...Warren’s ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... give ... most ... ... launch ... ... our ...GSM ... you...an ... ......our ... ......... TakeCare ... ... product ... ...includes We Anywhere which ...... update ...... ... ...... ......on ...... ......recent ...... ............ ......... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ... alarm solutions new ConnectMe alarm. Telehealth news ...... watch ...... with ...... ... ...... ............ and ......Find-Me ...... ...along ......our ...... ............ flagship ...... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ... ... ... includes...John’s...story, helping ... telehealth ... having ... ...... him...to... manage ... ......... the ... impact ... ......is ... on ... ......chronic ... ...... ... ......explaining ...... ......his ...... was ......clinician ... ...a...research ......service ......recommended ...... by ... ......under ...... ......of...... ... ... ... ... ... ... heart ...condition. John’s telehealth his program ... ... ... ... ... ... ... ... ... ... ... ...... ... ...... ... ...... ... ...... ... ...... ... ... ...... University ......Brisbane ...... .........of ...... ......Women’s ......Hospital ...... ......Services ......District ...the ...... ............ ......... ... ... ... the Royal Health and South Queensland. ... ... ... ... ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... need ... ...on ... ...and ... working ... over ...... the ...... how ...... ......are ...... ......fine ......NBN ...... .........but ... And…more...news alarms if...you ...NBN ......our ......connections, ...... ............ ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... help just call...... us! ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... with me alongside ... ... ... over in New...Zealand outside ... ... You will see a photo our...General Manager, Stephen ...... ...inside ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... the beautiful Bethlehem them deck out their independent living ... Club, where ... we......recently ...helped ...... ......... Country ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ............ support ...... ...... ...... What ... ... ... ... units and club house with emergency solutions. a wonderful and we were so ... ... ... ... ...to ... ...... ... ......... ...... ......... ...... ......... ......... ......place ......retire ...... ............ ......... ............ ......... ... ... ... ... ... ... ... pleased to be able to provide their clients with the reassurance of a safe solution. ... ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ......... ......... ......... ...... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ... ... team members ... ... have welcomed ... ... Check out all the new... faces Tunstall – our new that we recently...as part ...... at ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... of the Tunstall family – ready to help, take your call and solve your problem. We are also very excited to ... ... ... ... ... ... ... ... ...... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ...... .........Centre, ...... ......... ... ...providing ... ...... technical ... triage be opening our Clinical Services co-monitoring ... ... ...for ... ......... ...... ......... ... ......our ... ...telehealth ... ...... ... ............ ......... ......and ...... ......... ... ... ... ... ... ... ... ...... ...... ...... clients and their patients. ...... ... ... ... ... ...... ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ......... events. ...... ......... about ......the ......the......messages ...upcoming ...... ............ ......... ............ ......... ............ ......... ............ Happy reading and don’t miss ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ......... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ......... ...... ......... ... ...... ............ ......... ............ ......... ............ ...Managing ...... ............ ......Director ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ......... ............ ... ...... ............ ...1...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... .........

WELCOME...

face to face healthcare a reality for regional australia

LYN DAVIES


Silver Chain: researching the factors behind the telecare decision Silver Chain has been associated with Tunstall for over 12 years now. During that time they have been able to provide tens of thousands of Western Australians with the help and support to remain independent – and there have been many instances where having a Tunstall alarm has made a significant difference to the life of a Silver Chain client. Today, more than 4,700 Silver Chain clients have an alarm and know that help is available at the push of a button. However, the sad reality is many more would benefit from it. Recently the Silver Chain Research Department* has been undertaking a large study to better understand the factors that influence the purchase or rent of an alarm, and also the reasons why some people choose not to get an alarm. While the study is still underway, some of the initial findings are; • Key reasons for purchasing an alarm include; having had a recent fall, having a medical condition, wanting to provide peace of mind for their family, wanting to gain faster assistance in an emergency situation and for personal security.

... • The main reason for not purchasing the alarm ...... after the initial enquiry is affordability. ... ... ... ... • Family members play a major role in the decision ... ...... ...... to purchase an alarm. 64% per cent of people ... ... who purchased an alarm reported that their ... ... ...... ... ...... ............ family were involved in their decision, whilst for ...... those who decided not to purchase the alarm ...... ...... ............ ......only 27% of their family were involved or had ... ... ... about the alarm on their own behalf. ...... ............ ......enquired ... ... ... ... ... those that purchased the alarm 33.5% of ...... ......... • ......Of ... ... ... had an emergency in the first six ...... ... ...... ............ ......respondents ... ... months with 52% of those emergencies relating ... ... ... ...... ............ ......to...falls. ... Other emergencies included breathing ... ... ...... ...... ............ ......... ............ ... * Research ... ...officer- Kristen De San Miguel ...... ............ ......... ... ... ...... ............ 2 ... ... ...

difficulties, chest pain and dizziness. • Of the people who did not purchase the alarm, 45% had an emergency in the six months since first enquiring about the alarm. The majority of these emergencies (62%) were also related to falls. Continuing a strong relationship with Tunstall, Silver Chain Alarms is proud and excited to see what the future holds for clients new and current. Silver Chain is a Tunstall agent in Western Australia. Should you wish to contact Silver Chain for further information you may do so by phoning 1300 557 551 or emailing: alarms@silverchain.org.au.

“ Research such as this is important to enable organisations such as Silver Chain to lobby for the cost of the alarms to be funded for at risk individuals who simply don’t have the financial resources to pay for them – as they are in Victoria and South Australia – and while we haven’t won the argument yet we are committed to continuing to gather the evidence and place it before potential funders ” Ricki Smith Head of Partnerships and Strategic Alliances Silver Chain


Gary’s Corner

- Gary Morgan; Health Services Director

Disability reform to increase the accessibility of telehealthcare solutions On 28 March 2013, the text of the bill to establish legislation for DisabilityCare Australia was passed by both houses of the Australian Parliament. The bill establishes a framework for the National Disability Insurance Scheme, a scheme which will give greater choice and control to over 400,000 Australians with a disability, their families and carers over the type of disability care and support they receive.

Follow Gary on Twitter: @morgan_gary

On 1 May 2013, the Prime Minister announced changes to the Medicare levy to secure funding for DisabilityCare Australia. The government will invest $14.3 billion to establish the scheme over a period of seven years. Under the scheme, people with significant and permanent disability will have a greater say in how they manage their funding, the types of supports they want, and how and by whom those supports will be delivered. A personal care plan will be

developed for the individual in consultation with DisabilityCare Australia, that considers their long-term care needs and gives them a greater say in their own care. The new system is ultimately set to provide greater choice, control and flexibility for the individual and increase the accessibility of supports (such as telehealthcare). Tunstall is working closely with leading community groups including Endeavour Foundation and the Independent Living Centres across Australia to provide assistive technology solutions which help support those with disabilities, and their families and carers to manage their care role. DisabilityCare Australia will start in July 2013 in launch sites in New South Wales, Victoria, Tasmania and South Australia.

To access information about the National Disability Insurance Scheme you can visit: http://www.ndis.gov.au/

3


WHATS NEW

Introducing the

iVi

Lightweight and discreet with a range of wearing options and adjustable sensitivity, the iVi intelligent pendant is the only fall detector that can tell you if it’s not being worn. • • • • • •

Adjustable sensitivity to suit individual needs Audio and visual alerts when a fall has been detected Water resistant allowing the iVi to be worn in the bathroom ‘Not worn’ alert if the iVi has failed to sense movement Compatible with ConnectMe and Connect+ alarm units Choice of wearing options for ultimate wearability

The iVi intelligent pendant is coming soon. To find out more visit www.tunstallhealthcare.com.au or call our friendly sales team on

Constant care, automatically

1800 611 528.

ask Warren Warren our Telehealthcare Consultant is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom, by providing training and support for our customers and installers.

ce Warren Du onsultant C re ca h lt a Telehe althcare Tunstall He

<Q.> What are the advantages for a client in doing a monthly pendant test?

<A.> There are three key benefits. We encourage clients to make regular monthly test calls using their pendants because: 1) It helps clients to remain familiar and comfortable with the alarm - how to use the equipment, the sounds of the alarm, and in speaking to the response operator over the the alarm. 2) It acts as an equipment check - regular monthly testing allows our response operators to check the quality of the call, address any call or connection interference, and if necessary arrange a technician to make an onsite visit. If you have a question for Warren 3) It is also an easy way of checking the battery in the send us an email at: pendant - a regular test call activation using the pendant, askwarren@tunstallhealthcare.com.au will identify if the battery in the pendant is functioning at its optimum level or if it may need to be replaced.

4


Tunstall launches new mobile Telehealthcare range

Tunstall has launched a new range of mobile telehealthcare technologies during a series of product launch events across Australia and New Zealand. The Tunstall launch presentation explored the future of telehealthcare technologies at home and on the go with special industry guest speakers including; Kylie Maidment, Telehealth Policy Manager for Medical Technology Association of Australia (MTAA); Desleigh De Jonge from the Australian Rehabilitation & Assistive Technology Association (ARATA); David Barbagallo, Chief Executive Officer of the Endeavour Foundation; Greg Madson, Vice President of Blind Citizens Australia; and Professor Greg Tegart, Fellow of Australian Academy of Technological Sciences and Engineering. The featured product range is set to offer Tunstall clients a new sense of freedom by eliminating the need for a traditional copper landline connection in order to raise an alarm. “Mobile telehealthcare technologies will play a key role in providing older people and those with long-term care needs the freedom to live their lives. We are excited to be launching a new range of solutions that our clients can use both at home and when they are out and about,” said Lyn Davies, Managing Director. “Two of our new products, the innovative Find-Me Tunstall watch and Caresse GSM alarm 5

operate using the cellular mobile phone network, eliminating the need for a traditional copper landline connection in order to raise an alarm. The Find-Me Tunstall watch–a mobile phone, alert button and GPS tracking device in one–is ideal for dementia patients or lone workers. With its unique mapping capabilities, the watch is designed to easily pinpoint the location of a wandering or remote client, or carer in the community without delay. Along with the watch and alarm, the Tunstall myclinic telehealth solution was also unveiled, showcasing a new high definition multi-party video conferencing function. Although not yet widely used throughout Australia, Tunstall telehealth solutions are set to introduce a new mode of healthcare, with some states already implementing trial programs to better manage the health of people living with chronic health conditions in their region. Also new to the market, the iVi intelligent pendant with fall detection capabilities. Light weight and discreet, with a range of wearing options, the iVi pendant will automatically detect if a wearer has fallen and raise an alarm, providing a means of calling for help anywhere in the home. For further information on the TakeCare Anywhere product launches held around Australia visit www.tunstallhealthcare.com.au or call 1800 611 528 for a product range information kit.


Congratulations to our TakeCare Anywhere product launch competition winners ... They have each won a DELL Latitude ST tablet • Bill Jeffers • Pam Huston • Jess Green

Fundraising- Australia’s Biggest Morning Tea Our Brisbane office has recently been busy baking up a storm, with staff bringing in a range of homemade culinary delights to share around the office all in the name of a good cause Australia’s Biggest Morning Tea. Registered with the Cancer Council Australia, all funds and donations made were in support of vital research and resources for those affected by cancer.

6


Telehealth: Heart Failure Service RBWH Trial

Case StudyJohn’s Story

John is 88 years of age and has chronic heart failure. Secondary problems associated with his condition include hypertension, breathlessness, fatigue and respiratory issues.

John suffers from ischemic cardiomyopathy; a narrowing or hardening of the small blood vessels that bring blood and oxygen to his heart. When these are blocked or very narrowed, over time, the heart muscle does not work as well resulting in congestive heart failure. John’s condition means that his heart has lost the ability to efficiently pump enough blood to supply his body with optimal levels of oxygen and nutrients.

John was shown how to measure his vital signs using the RTX monitor and to answer a series of clinical questions to determine his current condition. John’s vital signs were monitored daily by a clinician who works closely with him and his wife to better manage his condition.

As a result, John suffers symptoms including fatigue, weakness and shortness of breath. Secondary respiratory infections are also a concern due to excess fluid build up in John’s lungs.

How it works

John was reccommended by his clinician for the Heart Failure Service Royal Brisbane Women’s Hospital (RBWH) Health Services District telehealth trial (a research program of RBWH HFS and the University of Southern Queensland). His condition was becoming increasingly unstable and indicators such as his weight and blood pressure were often difficult to accurately monitor by phone.

The solution A Tunstall telehealth solution was installed in John’s home, including an RTX monitor, blood pressure monitor, pulse oximeter and weight scale.

7

Telehealth allows a patient to manage their condition from home, reducing unplanned GP visits and decreasing the need for emergency hospital visits. Telehealth requires the patient to take their vital signs, such as heart rate, weight and blood pressure, and answer a series of health related questions on a regular basis. These details are then transmitted to a monitoring centre where the data is compared to the patient’s ‘normal’ readings. Abnormal readings are flagged for follow up and passed onto the patient’s doctor. The doctor can then advise the patient of what action needs to be taken, including adjustments to medication.


The future To manage John’s condition, a continuing focus will be placed on regular monitoring of his vital signs and symptoms. This will allow his medication to be properly adjusted as required.

The equipment allowed us to respond rapidly to changes in John’s weights or vital signs. It helped keep him out of hospital and more stable due to the close monitoring” - Linda ; John’s clinician

John now understands the benefit and importance of measuring his vital signs everyday. Over the course of the program, John says he learnt a lot about his condition, his symptoms and the importance of daily monitoring. John says, “I learnt a lot about myself and it (telehealth) taught me discipline, daily use at the same time each day was most important. I would recommend it to anybody”.

Telehealth provides the patient’s doctor with ongoing information so that a decline in health can be identified and managed well before it reaches crisis point.

The results John completed his telehealth interview and took his vital sign readings consistently every morning between 7-8am. John’s clinicians found the daily telehealth interview helped to set a regular routine for John, encouraging him to be more consistent in monitoring his vital signs and symptoms each day. By tracking John’s weight and oxygen saturation levels; the icp triage manager software was able to track changes outside of John’s set of safe parameters.

For further information contact 1800 611 528

Should John’s weight increase rapidly and his oxygen saturation reduce, the monitoring centre could immediately alert John’s clinicians to the changes, allowing them to initiate proactive medication management.

Tunstall Healthcare, 1/56 Lavarack Ave Eagle Farm QLD 4009 t: (07) 3637 2200 f: (07) 3637 2255 e: sales@tunstallhealthcare.com.au w: www.tunstallhealthcare.com.au

By monitoring John’s condition remotely, his condition could be stabilised and unplanned hospital admissions avoided.

8


... ... ... ... ... ... ...... ...... ...... ...... ...... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ......... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ......... THE NATIONAL BROADBAND ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... NETWORK IS CURRENTLY BEING ...... ............ ......... ............ ......... ............ ......... ............ ......... ROLLED OUT ACROSS AUSTRALIA. ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ............ ......... ............ ......... ............ ......... ............ ...... TO HELP YOU BETTER UNDERSTAND ...... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ WHAT THIS NEW HIGH SPEED ...... ............ ......... ............ ......... ............ ......... ............ BROADBAND NETWORK WILL MEAN ...... ............ ......... ............ ......... ............ ......... ......... ...... ............ ......... ............ ......... ............ ......... ...... FOR EXISTING TELECARE CLIENTS ...... ............ ......... ............ ......... ............ ......... ... WEâ&#x20AC;&#x2122;VE RELEASED A STATEMENT TO ...... ............ ......... ............ ......... ............ ......... ...... ............ ......... ............ ......... ............ ......... HELP YOU UNDERSTAND THE IMPACT. ...... ............ ......... ............ ......... ............ ...... ...... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ......... ... ...... ............ ......... ............ ......... ...... ...... ............ ......... ......... ......... ... ... ... ... ...... ............ ......... ......... ......... ...... ......... ......... ......... ......... The National Broadband Network (the NBN) is planned to provide a high-speed optical fibre connection to 93% of Australians, with the remaining 7% in non-urban areas served by wireless or satellite service.

TUNSTALL ALARMS AND THE NBN

Tunstall medical alarms functionality over the NBN

The NBN will ultimately replace the copper network and all other public fixed-line telecommunications networks in Australia within the fibre footprint. Medical alarms supplied by Tunstall have been tested and work when correctly connected to the NBN, via the UNI-V (Voice ports) or via an ATA connected to the UNI-D (Data ports) ports once activated. Tunstall Healthcare are working closely with many of the NBN Co registered Retail Service Providers (RSPs). We can assist you with selecting the right RSP service to meet your needs and to answer any questions you might have. If the NBN is rolling-out in your area, please call Tunstall Customer Service for support and advice on the connection requirements to suit your needs - Free Call 1800 603 377 or visit www.nbnco.com.au 6

9

For further information please contact Tunstall Customer Service on 1800 603 377


...... ... ...... ... ... ...... ...... ... ...... ......... ... ...... ............ ...... ...... ...... ............ ...... ... ... ... ...... ............ ... ... at Tunstall we put people first, carefully selecting the staff we employ and associate with. Here ... ......... ...... ... ... ...... ... ensures they share our same values and beliefs and will uphold Tunstallâ&#x20AC;&#x2122;s vision. This ... ............ ......... ... ... ...... ... you to the newest members of our expanding Tunstall team. ...... introduce ... .........We ...... ... ... ... ... ...... ... ...... ......... ... ...... ............ ......... ............ ... ... ... ... ...... ............ ......... ............ ... ... ... ... ... ...... ............ ......... ............ ...... ... ... ... ... ...... ............ ......... ............ ......... ... ... ... ... ... ...... ............ ......... ............ ......... ... ... ... ... ... ... ...... ............ ......... ............ ......... ...... ... ... ... ... ... ...... ............ ......... ............ ......... ......... ... ... ... ... ... ...... ............ ......... ............ ......... ......... ... ... ... ... ...... .... ...... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ...... ............ ......... ......... ......... ......... .... ... ... ... ... ... ... ... ... ...... ...... ............ ......... ......... ......... ......... ......... ... Leanne ... ...Watson-Hall ... ... Joveyl Bautista Karena King ... ... ...... ............ ............ ............ ......... ......... ......... ... ... Customer Senior Clinical Project ... ... ... Senior ... ...... ...... Care ...... ......... ......... ......... ......... ............ ......... ...... Consultant Consultant Administrator ... ... ... ... ... ... ... ...... ...... ......... ...... ......... ... ... ...... ...... ......... Leanne ... ......a part ...... ...Joveyl joins Tunstall as the newest ......of our Karena joins Tunstall as projects ......dedicated ... ......... ......is ... ... ... ... ... ... ... ... ......team, ...and joins ... ...... Customer ... ......... member of our Clinical Services ... ......Service administrator and will be a key ... ... ... ... ...... ... ... ......and ... previous ...... experience ...... ......... ...team. ... ... ... ... us with With extensive nursing support for the Tunstall Projects ... ... ... ... ... ... ...... ...... ... ......knowlege ...... ...care ...... ......... ...experience ... ...... customer ... ... ...... extensive Joveyl will work closely Management Office. She has ... ... ... ....our Clinical Services Manager ...... .........response ...... ......... ......... with ... from ...... our ... ... ... Tauranga extensive project coordination ... ... ... ... ... ... ... ...... .... the smooth roll out of ......Zealand. ...... ......... ......... .........to...ensure in...New experience in the Health Services ... ...... centre ... ... ... ... telehealth .... ...... ......... ......... ......... ......... ......... ......new projects. industry. ... ... ... ...... ...... ......... ......... ......... ......... ......... ....... ... ... ... ... ...... ............ ......... ......... ......... ......... ............ ......... ....... ... ... ... ... ... ... ... ... . ...... ...... ......... ......... ......... ......... ......... ............ ......... .......... ... ... ... ... .. ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ......... ......... ......... ............ .. ... ... ... ... ... ... ... ... ...... ...... ............ ......... ............ ......... ......... ............ ......... ............ ...... ... ... ... ... ... ... ... ... ...... ...... ............ ......... ............ ......... ......... ............ ......... ......... ......... ... ... ... ... ... ... ... ...... ... ...... ...... ............ ......... ............ ......... ......... ............ ......... ......... ......... ... ... ... ... ... ... ... ... ... ... ...... ... ...... ............ ......... ......... ......... ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ...... ...... ...... ...... ............ ......... ......... ......... ......... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ... ... ...... ...... ......... ......... ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ... ...... ...... ...... ............ ......... ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ... ... ...... ...... ...... ............ ......... ......... ......... ......... ............ ......... ............ ......... ............ ...... ... ......... ...Kelly ... ......... ...... ......... ...... Ilkka ... ......Howard William Kizilkan ...... ............ ...... ... ... ... ... ... ...... ......... ......Andrew ... ... ... ... ...... ...... ......... ......... ......... ......... ......... ......... ......... ......... ...... ... ... Day Shift Customer Care ... ... Telehealthcare ... ...... Consultant ... ...Business ... Devlopment ...... Senior ...... ...... ......... ... ...... ............ ......... ............ .........NSW/ACT ... ... ...... ............ ...Manager ... ............NSW/ACT ... ... ... Consultant ... ... ... ... ... ... ... ...... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ...... Tunstall ... ...part ... Tunstall ... ot......... ...... Ilkka ... our......... William is the newest member in ...... Andrew ...... .........as...part ...of ...... ......joins ...... ...as ......joins ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... our Business Development team Business Development team our 24 hour Response team. He ... ... ... ... ... ... ...... ... ......... ...... ......... ...... ......... ...... ......... ...... experience ... ... ... ... ... ... ... with previous in the with previous experience in Sales. comes to Tunstall with a strong ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... ... ... ... Aged Care industry. His primary His role will focus on providing background in customer service ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ... ... ... ... focus will be implementing and training and support to our and administration, and is looking ...... ......... ......... ......... ......... ......... ......... ......... supporting new customer projects NSW/ACT customers, referring forward to the both the challenges ... ... ... ... ...... NSW/ACT ...... ......... ......... ......... organisations ...... ... ...... .........area. for the ... community groups. and rewards of his new role. ... ...... ...... ............ ......... ............ ... 10 ...... ............ ......... ............ .........

NEW faces at Tunstall


Clinical services

Clinical Services Manager, Ruth Skinner-Smith with Senior Clinical Consultant, Joveyl Bautista in front of the new Tunstall Clinical Services Centre.

Here at Tunstall, we have recently opened our new state of the art telehealth clinical services centre. The centre will base our clinical services team, who will provide a clinical process of co-monitoring via the Telehealth portal to external telehealth clients.

The data collected externally by the client is securely transmitted to the clinical services centre for review by a registered nurse clinician. Abnormal readings for the patient are flagged for follow up and intervention such as clinical coaching, nursing visit or GP appointment is organised. The collected data may also be passed on to the patientâ&#x20AC;&#x2122;s doctor for further review or intervention.

The co-monitoring process involves the clinical services team, care team member and the GP practice to provide clinical assistance through Telehealth monitoring in the patients home. The new facility, equipped with the latest technology and software systems will assist the team to assess and view various clinical data being collated and relayed back to the triage team.

The clinical services team also provides assistance to the patients external care team via video conferencing capabilities and troubleshooting assistance. The team will be the contact point between the external care team members and Tunstall Healthcare.

Tunstall LifeCare NZ- Bethlehem Village project Tunstall LifeCare has been contracted to supply personal alarm units to the residents of Bethlehem Country Club, the Sanderson Group's luxury lifestyle village. The Bethlehem Country Club in the Bay of Plenty is widely recognised as setting the highest standards for retirement living in New Zealand. The village of 130 homes is set to be expanded mid this year with a further 42 Acres of waterfront land and another 200 homes, bringing the total village area to 62 acres and 330 homes.

General Manager Tunstall LifeCare NZ, Stephen Murray with Managing Director Tunstall Australasia, Lyn Davies on a recent tour of Bethlehem Village NZ.

11


a hand quilted thank you For the past 6 years Tunstall has received a small gesture of thanks from 91 year old client Madeline Grannall. Every 6 months Ms Grannall continues to mail our staff one ladies and one mens handkerchief, as a thank you to â&#x20AC;&#x2DC;her guardian angels at Tunstallâ&#x20AC;&#x2122;. Over the years these lovely gestures have been saved and recently our dedicated Customer Care consultant Suzy Broadley has very carefully machine sewn and hand quilted these into a beautiful knee quilt which has since been delivered back to Ms Grannall.

upcoming Events JULY 17th- 18th Aged Care Reform Forum North Sydney

24th Digital Innovations Enabling Healthcare Solutions Melbourne

24th-26th OTA Conference Adelaide

AUGUST 22nd-23rd ADMA Conference Sydney

28th-29th

issed. ts not to be m n e v e ry st u d In ur to visit us at o We invite you re and learn mo Tunstall stand ices. ducts and serv ro p r u o t u o b a

Consumer Directed Care Conference Sydney

12


What makes you SMILE ? Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall. This edition, Karena our projects administrator shares with us what makes her SMILE... What makes me smile about working at Tunstall is the commitment and dedication by every staff member towards providing independence, security and quality of life for those in our communities. Daily I am reminded that the project work I complete makes a difference and this encourages me to strive for excellence every day. On the personal side, my family make me smile constantly as for me this is the most precious thing anyone could have.

Life Changing, Life Saving

Tunstall Healthcare 1/56 Lavarack Ave Eagle Farm QLD 4009

1800 611 528

www.tunstallhealthcare.com.au

13

Telehealthcare Times Edition 2 2013  

In this edition: Tunstall launches the new Telehealthcare product range, Gary discusses the NDIS, RBWH Telehealth Trail client John shares h...