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Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS

EDITION 4 2013

Telehealth putting patients in touch with home dialysis - Nurse Ruth

PLUS • Tunstall community support • Product feature: Key safe • Tunstall festive season celebrations • Tunstall LifeCare welcomes new Customer Care Manager • Staff feature: What makes you SMILE?

alasia /tunstallaustr

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industry corner

an issue of compatibility

Tunstall connecting vulnerable NBN alarm clients


... ... ... ... ... ...... ............ ......... ............ ......... ...... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ......... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ............ ... ... ...... ... ... ... ... ... ... ............ ......... ............ ......... ............ ... ... ... ...... ...... ......... ......... ......... ......... ... ... ... ... ...... ......... ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ......... ... ...... THE ... ... ... ......... ......edition of the Tunstall ... ...... ............ ......to ... ............ .........FOURTH ... ......... ......... ... ... ... ... ... ... ... ... ...... for 2013 ...... ............ ...telehealthcare ...... ............ ......... ............ ......... times ...... ......... ... ... ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ...... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ......... ...... ...... ............ ......... ............ ......... ............ ......... ...Well ... ... Christmas ... is around the corner and many will be thinking ... ......... ...... ......... ...... ......... ...... ............ ......... ... ... ... ... about giving ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... .........and spending time with family and friends. We ... ... ... ... at this time of year about our clients and how ... ... ... ... ......... even ... more ...... ............ ......... ............ ......... ............ ......... ......think ...... ............ ... ... ... ... ... ... will be celebrating ... and enjoying the festive season. We also ... ... ... ... they ...... ............ ......... ...... ...... ............ ......... ............ ......... ............ ......... ......spare ... ... ... ... ... ... ... ......... a...thought ...... .........for...all the hardworking community care and non...... ............ ......... ............ ......... ............ ......... ......for-profit ... ...... ............ ... out there that bring Christmas cheer and ... ......... ...... ......... ...... ......... ...... ............ ......organisations ... ... ... ...... our ...... clients ...... ......... ......... ......... ......... .........support ...... to ...... ......as well. I do hope you get some well-deserved ... ... ... ... ... ... ...... ......... ...time ...... ...and from busy schedules. ...... ............ ......... ............ ......... ............ ......... ......celebration ...... a...break ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... ... ... ... ...share ... ... ... ... ......... ...... news ... you on our Facebook and ... ...... ............ ......... ............ ......... ............ ......... ......Interesting ... ............ ...to ... .........with ... ... ... ... ... ... ... ... ... ... ... Twitter—so ... take a quick ... peak, there’s lots to share. At industry ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... corner, William shares news about the NBN to put your mind ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ......... ............ ... ... ... ... alarms and ... lets you know ... that it’s easy to contact us for compatibility of our ...... ............at...rest ...... regarding ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... information if you need to. ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ......time...of ... ...... ... spirit ... ......and read ... ... ...... ...us ... the ...... ...Love ......into ...... ...this ... ...year—it ...gets ... ... ... ...... ......of......giving ... ............ ......more about Movember and ... ... ... ... ... ... ... ... ... ... ... ...... activities ... we ... Warren ... us... about... falls management and his ... St ... have... been ... part of. ... tells ......Vinnies ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ......experience ... ... in helping people ... who need...our products ... and services ... in managing what can be a ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...very difficult problem. ... ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... Inside we welcome Di Hobson—new to the Tunstall New Zealand team with a wealth of ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... experience addition family. ... ...... to the ... .........for ...customer ... ......... service, ... ...... ...... ...a...passion ......is...a...great ...... Tunstall ...... ......and ...... ......Di ... ... ... ... ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ............ ......... ............ ......... ............ ... ... ...... ... ......from...the ... Tunstall ... ... celebrating ... ...in NZ ...and Australia ... Some pretty teams ...... ...funny ...... ......photos ......inside ... ......... ......... ............ ......... ............ ......... ............ ...... ... ... ... ... ... ...themed ...team awards! ... Read about ... the origins ... of our awards our Christmas ... ......Party ... .........events ...... ...and ...... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ...... ... ‘emmy’ program—especially the ...our ...... Enid ...... award. ...... ...... ...... ...... ... ...... ...... Potter ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ...Services ...... .........Manager Ruth, our Clinical talks in depth about a wonderful program we are involved in ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ......Health ... Western ... with Melbourne’s Department ......Nephrology ......in-home ...... ......... ......... ............ ......... ......of ...... ............supporting ...... ............people ...... ...with ... ... ... ... ... ... stress ... health ... ... ... ... ... patient ... dialysis—helping with and ... management. ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ...... staff ...member—and ... Jacqui tells ... us what...makes her smile. ... Once again we hear ...from ... ...a...Tunstall ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... the ... again ... ...the ... ......... ...... ...Telehealthcare I look forward to sharing ...... New ......with ...... Tunstall ...... ............ ......... Times ......you ... ...... ... ... ...... ...in ...... ...Year— ... ... ... ... ... ... ... ... ... ...... ... ... ... ... Merry Christmas and stay ... safe. ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ...... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ...Managing ...... ............ ...Director ...... ............ ......... ............ ... ... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...

WELCOME...

face to face healthcare a reality for regional australia

LYN DAVIES


Tunstall goes digital You can now find Tunstall Healthcare in the digital space! Interact and keep up to date with the latest Tunstall and industry news. Visit, like, follow and share our new Tunstall social media pages:

/tunstallaustralasia

/+TunstallhealthcareAu

@tunstallhcare

/TunstallAustralasia

/tunstall-australasia

It’s now even easier to get the response you want for your clients from the people who care...

New ONLINE referral form Exclusive offers for clients referred online

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-William Grant; Senior Business Development Manager

Industry corner

Helping to connect vulnerable NBN alarm clients The rollout of the new National Broadband Network (NBN) has raised concerns for some industry providers over the compatibility of their personal medical alarms.

Tunstall Healthcare’s full range of personal medical alarms and telehealth devices have been tested and function successfully when correctly connected to the NBN.

Keep up with the latest industry news. Follow Tunstall on Twitter: @tunstallhcare

Residents in rollout areas concerned about their current medical alarm service over the NBN can be assured that there are alternative options available. Tunstall has a range of medical alarms available to suit any situation. Our medical alarms work over a standard phone line, VoIP, and NBN connections. Clients within NBN footprint areas are encouraged to call our Tunstall customer service consultants with any questions or concerns they may have. Residents currently with alternate medical alarm providers whose alarms do

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not work over the NBN, can rest assured Tunstall can help. Until the end of March 2014, we are offering residents in selected NBN rollout areas the opportunity to transfer to our service at a discounted rate, with free installation. Those residents in selected NBN footprint areas who transfer to Tunstall will receive a discounted rental and monitoring rate, and free installation. Where required, Tunstall can also supply alarms to work over a GSM mobile network. A Tunstall personal alarm system allows residents to make quick and easy contact with a response centre operator in the event of an emergency. Should you have any questions, please call Tunstall on 1800 603 377 for support and advice on client specific NBN connection requirements. - William Grant Senior Business Development Manager


community Support Team Tunstache does Movember 2013 - Moquests were placed, and the mo’s have materialised! Check out this snap of the fancy facial artwork grown by Team Tunstache in support of mens health.

Image: Team Tunstache (from left) Zodian Casserley, Geoffrey Huish, Scott Beal, Sam Dolley.

St Vinnies sponsor a family appeal 2013 - At Tunstall we sponsor a family every year for Christmas through the St Vincent De Paul Society. This Christmas our staff have supplied a range of gifts and vouchers to single mum Belinda and her five boys to ensure they enjoy a festive Christmas day.

Image: The assortment of gifts donated by our Tunstall staff for the 2013 St Vinnies ‘Sponsor a Family’ appeal.

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product Feature

the key safe Over the years we’ve had many clients explain obscure hiding places for their spare keys. However in the event of an emergency, it is most important that a responder or emergency services be able to locate the spare keys with ease. Tunstall’s new range of key safes are now available. A key safe provides safe, secure storage for spare keys, allowing quick access in an emergency and preventing unnecessary property damage. In the spirit of the festive season, Tunstall is offering 10% off your next Tunstall key safe order (until Jan 31 2014). To find out more visit www.tunstallhealthcare.com.au or call our friendly sales team on

1800 611 528

ask Warren Warren, our Telehealthcare Consultant, is one of Tunstallâ&#x20AC;&#x2122;s longest serving employees, sharing his years of Tunstall wisdom by providing training and support for our customers and installers. <Q.> What Tunstall products are available to help manage a client prone to falls? ce Warren Du Consultant re ca h lt a e Teleh althcare Tunstall He

<A.> Tunstall offers supporting technology that can detect a fall and reduce the risks associated with falling. We also offer tools to support carers of people who are at risk of falls, and can tailor an individual falls management solution package to support both the client and the carer.

Tunstall has a wide range of falls management product solutions available including: iVi fall detector, passive infrared sensor, personal medical alarm, bed occupancy sensor and chair occupancy sensor.

If you have a question for Warren send us an email at: askwarren@tunstallhealthcare.com.au

For more information visit the Tunstall website solutions page or call 1800 611 528. 5


Tunstall LifeCare welcomes Customer Care Manager Tunstall LifeCare New Zealand has recently welcomed Di Hobson as Customer Care Manager. Former call centre manager for Tauranga City Council, Di brings with her a wealth of experience to the Tunstall LifeCare 24/7 response centre. “I am excited to join a company that makes a real difference in people’s lives,” Ms Hobson said. “Enabling people to retain their independence, and feel safe and secure in their own home or work is a service I am proud to be a part of delivering.” Di will be stationed at Tunstall’s Tauranga office where she will oversee a team of more than 30 staff.

Tunstall Christmas cheer Tunstall Australasia’s offices have both celebrated another successful year, getting into the spirit of the holiday season by attending their staff Christmas parties. Tunstall Australia kicked up their heels with a 1920’s Great Gatsby inspired dress up, with Tunstall New Zealand following suit... superhero style.

Each year at our Christmas parties, we recognise our high achieving staff with a number of awards. Congratulations to all of our award recipients for this year.

2013 awards

A special mention must go to Will Grant, recipient of the Enid Potter award for his passion for Tunstall and dedication to his client groups. Enid Potter was a beloved client. From shopping trips to daily chats, Enid had a very special relationship with our response team and her passing was felt by all. In Enid’s honour, the Enid Potter memorial award was created to recognise a staff member who goes above and beyond for our clients. Australia Team Spirit Award - Chenara Pendersen Personal Development Award - Zodian Casserly Customer Service Award - Scott Beal Enid Potter Award - William Grant

New Zealand Don Barr-Smith Award - Toni Nuku Customer Service Award - Kerry Clark Team Spirit Award - Tracee Scott Personal Development Award - Kegan Throughgood

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Nurse Ruth

Telehealth putting patients in touch with in-home dialysis In an Australian first, Tunstall is working closely with Melbourne’s Western Health Department of Nephrology to provide an innovative telehealth solution supporting patients during in-home dialysis treatment. Still in its infancy in Australia, telehealth has been identified as a national health priority. With an ageing population our traditional healthcare models will strain, but new telehealth solutions can offer an alternative mode of care.

technology the practice nurse is able to detect and address issues such as patient site wound infections early, and introduce the treatment of antibiotics, reducing the likelihood of hospital readmissions.

Early results from Melbourne’s Western Health Home Dialysis Utilising Telehealth Guidance and Monitoring Project (HUG) are proving the significance behind telehealth innovation.

The Tunstall telehealth solution has enabled an integrated approach to in-home dialysis management, allowing the care team to be responsive to changes in the patient’s condition and individual circumstances. It is also enabling a continuum of feedback from patient to care team, with the care team now readily able to monitor the impact of pharmacological interventions and lifestyle choices on the patient’s condition.

Officially commencing last July, the objective of the HUG project is to increase patient take up rates of in-home dialysis from 16 to 33%. The trial is using a customised version of Tunstall’s ICP (Intergrated Care Platform), in which patients conduct their own dialysis and monitoring of their health from their own home.

Early results of the HUG trial are indicative that by applying telehealth to condition management such as in-home dialysis, the patient’s care team can be more involved in education, helping the patient to better manage their condition – saving patient stress and improving patient health, without the traditional impact on staff time and resources.

Data including weight and blood pressure for each patient is reviewed by a practice nurse every week day, and this is supported by a video conferencing capability which allows the nurse to assist patients with correct needling and review exit sites for infection or inflammation. To date, the trial is showing encouraging results. Since the introduction of the telehealth program, the number of patients choosing in-home dialysis has doubled to the targeted 33%. The current model of in-home dialysis care involves episodic intervention, spaced weeks or months apart, but with Tunstall ICP telehealth 7

The HUG project was made possible by funding provided by the Victorian Government and the Victorian Department of Health. For further information on telehealth and current Tunstall trials email the Clinical Service team at tcst@tunstallhealthcare.com.au - Nurse Ruth


What makes you SMILE ? Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall. This edition, Jacqui Bauer from our emergency response centre shares with us what makes her SMILE... â&#x20AC;&#x153;What makes me smile is my eight year old proudly standing in front of his Grade 2 class explaining that the poppy he is wearing is to remember all the men and women that have been in war areas to keep us safe in Australia AND that his mum helps to keep THEM safe in their houses from her work. THAT proudly makes me smileâ&#x20AC;?

Tunstall Healthcare 1/56 Lavarack Ave Eagle Farm QLD 4009

Life Changing, Life Saving

1800 603 377

www.tunstallhealthcare.com.au

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Telehealthcare Times Edition 4 2013