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Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS

EDITION 3 2013

Coping with dementia - Nurse Ruth

PLUS • Tunstall goes digital • Product feature: Find-Me Tunstall watch • New online referral form

> Path to prosperity Tunstall MD Lyn Davies discusses the issues affecting the future of health

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FIND Tunstall Facebook.

on

andrew’s corner

a new approach

community care home packages


... ... ... ... ... ...... ............ ......... ............ ......... ...... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ......... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ............ ... ... ...... ... ... ... ... ... ... ............ ......... ............ ......... ............ ... ... ... ...... ...... ......... ......... ......... ......... ... ... ... ... ...... ......... ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ......... ... ...... THE ... ... ... ......... EDITION OF THE TUNSTALL ...... ......... ...... ............ ......TO ... ............ .........THIRD ... ... ... ... ... ... ... ... ... ... ... ... ... ...... FOR 2013 ...... ............ ...TELEHEALTHCARE ...... ............ ......... ............ ......... TIMES ...... ......... ... ... ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ...... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ......... ...... ...... ............ ......... ............ ......... ............ ......... ...Go ... ... ahead—like ... us on Facebook, follow us on Twitter and connect ... ......... ...... ......... ...... ......... ...... ............ ......... ... ... ... ... with us on LinkedIn! We’d love to hear from you via our social ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... ... ... ... ... ... ... ... ... ...... ... we have lots to share and show you about what we’ve and ...... ............ ......... ............ ......... ............ ......... ......media ...... ............ ... ... ... ... ... ... ...can access our new online referral form and keep been up ... ... ... ... ...... ......to....You ...... ...... ...... ............ ......... ............ ......... ............ ......... ......up ... ... ...with the latest Tunstall and Telehealthcare industry ... ... ... ... date ... ... ... ... ......to ...... ............ ...... ...... ............ ......... ............ ......... ............ ......... ......news ... ... Our social media page addresses are inside, ... ... ... ... ... ... ... ............as...it ......happens. ...... ......... ... ...... ............ ......... ............ ......... ............ ......... ......just ... click to check them out. ... ... ......... ...... ......... ...... ......... ...... ............ ......... ............ ......... ... ... ...... ... ... ... ... ... ... ......... ...... ......... ...... ... ............ ......... ............ ......... ............ ......... This ... ...... ... ... some details on the consumer ... ... ...... ... ...... ... ...... ... ............ edition ...... ......Andrew ......shares ... ... ... ... ... ... ... ... ... ... ... ... ... ......... ...care ... ...reforms. the new reforms encourage ...... ............Interestingly ... ...... ............ ......... ............ ......... ............ ......... ......directed ... ... ...... ...... ... ... ... ... ... ... ... ... to use digital delivery options, so assistive ... ... ... ... home care ... providers ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... technology and remote monitoring (telehealth), with options ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ......... ............ ... ... conferencing, ... ... part of the ... new reforms. ... Tunstall is a world leader in this are a real ...as video ...... ............such ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... –...call ... ... ... ... field us, we’ll help you understand these products, services ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... and solutions that are making ... ...... ... ... ... ......peoples’ ...... ...every ...... ......a...difference ...... ......lives ...... ...day. ...to ...... ............ ......... ............ ......... ...... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... ...privilege ... ...... ... the ... online series initiated by The ... ... ... .........to Prosperity ... ......participate ...... I...had ...... the ... ............ ...recently ... .........to ...... ............ in ...... ...Path ...... ............ ... ... ... ... ... ... ... ... ... ......– very ...interesting ...discussions ...with......industry ... partners ... representatives ... Australian ... ... ... ... ... and on how ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ............ ...technology is going to play a major role in the delivery of healthcare in the future. ... ... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... Check out our Find-Me Watch, our innovative solution to helping people who wander, lone ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... needs help workers for anyone who ... outside the ... home. We ... can find you ... wherever you ...... and ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... are and assistance, with...our simple rental plans ...and 24 hour monitoring ... ... ... ... immediate ......get......you ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ... ... ...our support...from skilled operators. ... ...... ... ...... ... ...... ... ...... ... ...... ... ... ... ...... ...... ...... ...... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ...our ... ...... participating ... ... last ......many ...... ......... events. ...... Read We’ve been......busy on about ......community ......since ...... edition ...... ............ ......in ... ... ... ... ... ... ... ... ... ... ... ... ... ...... ...... ...... ...and ...launch ... ......of...Christ ...... ...Dinner, ...... ......... ...Unity ...... ......Walk ...... the the Churches of the new Kempsey ...... ......Care ...... ......Parkinson’s ... ... ... ...... ... ......... ...... ......... ......... ............ ......... ............ ... ......coming ...... ......events Smart Home....We...have several up throughout October and November and we’d ... ... ......... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... love to see you...there, so do contact us if you’d ... ... ... like...to know ... more. ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... Our nurse Ruth shares valuable information about ...how to cope...with dementia— the leading ... ... ... ... ...... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... cause of disability in...older Families and carers face many challenges in caring for ... ...Australians. ... ... ... ... ... ...... ...... ......... ......... ......... ......... ......... ......... ............ ......... ...... ... ... ... ... ...Ruth’s ... ... ... ... people with dementia...and advice ... ...is well...worth ... the read. ... ... ... ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ......... ... ... ...... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ...... ...... ......here Read on, enjoy, and remember ...... ......we’re ......help, ...... anytime. ......call...us ...... ......... ...... ......... ...... ......... ... ...to ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ...Managing ...... ............ ...Director ...... ............ ......... ............ ... ... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...

WELCOME...

face to face healthcare a reality for regional australia

LYN DAVIES


...

TUNSTALL GOES DIGITAL You can now find Tunstall Healthcare in the digital space! Interact and keep up to date with the latest Tunstall and industry news. Visit, like, follow and share our new Tunstall social media pages:

/tunstallaustralasia

@tunstallhcare

/tunstall-australasia

It’s now even easier to get the response you want for your clients from the people who care...

New ONLINE referral form

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-Andrew Kelly; Senior Business Development Manager

Andrew’s Corner

A new consumer directed approach As part of the Living Longer Living Better aged care reforms, the Australian government is significantly expanding home care to assist people to remain living at home for as long as possible. This is set to introduce more choice and flexibility for people receiving care at home through Consumer Directed Care (CDC) packages.

Keep up with the latest industry news. Follow Tunstall on Twitter: @tunstallhcare

These packages mean our consumers have been given more control over the care and services they receive, and who will deliver their services. In fact a consumer might access services from a number of providers so partnerships and outsourcing of services and care staff will become more of the norm in community aged care. Care and services will be delivered in a less prescriptive way and community organisation’s will need to be more agile and progressive, offering more choice for their clients. The consumer can now decide on how involved they wish to be in the management of their own package. The organisation that holds the consumer’s package will be required to present a

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monthly budget, creating cost transparency for the client of their own care and services. On July 5 this year 5,835 new Home Care Packages were announced. These new packages commenced on August 1 and now replace all of the former package types, such as Community Aged Care Packages (CACPs), Extended Aged Care at Home (EACH) and Extended Aged Care at Home Dementia (EACHD). The Home Care Packages have supplements to support those living in the community with dementia and veterans with a mental health condition. According to the Department of Health and Ageing, Home Care Packages will increase by nearly 40,000 to around 100,000 packages across Australia over the next five years1. This will assist more people to remain living in their own homes for as long as possible. In the longer term, all existing packages, including those in operation before August 1, must be delivered on a CDC basis. The introduction of CDC in all packages will apply from July 2015, although providers


will be able to convert former packages to a CDC basis earlier than this date.

Section 4 of the new Home Care Packages Program now specifies the use of innovative and digital technologies 1:

The Home Care Packages Program will be closely monitored and evaluated over the first two years.

Where safe, effective and clinically appropriate, home care providers are encouraged to use innovative and digital delivery options to provide services to consumers. This could include the use of telehealth, video conferencing and digital technology, such as remote monitoring and other assistive technology.

The program is set to provide a new approach to care for many of our clients, giving them greater flexibility and control over their own care. As an industry we must continue to listen to our clients, and understand it is vital that we place the consumer at the centre of our operations for continued success.

Now less restrictive, the Home Care Packages Program encourages the use of innovative care through digital technologies at any level of funding. Call your local agent or Tunstall account manager for information on the range of technologies and services available to suit your client’s needs.

For further information on the new Home Care Packages Program visit: www.livinglongerlivingbetter.gov.au 1. Living Longer Living Better 2013, http://www.livinglongerlivingbetter.gov.au

An interesting point

PATH to Prosperity

The panel from left to right: Lyn Davies, MD Tunstall Healthcare; Michael Ackland, CEO, GE Healthcare; Sean Parnell, The Australian; Tanya Felton, National General Manager Health Development, Telstra; Anne Trimmer, Former CEO, Medical Technology Association Australia.

Tunstall’s Managing Director, Lyn Davies was recently invited to partake in The Australian Path to Prosperity Telehealth panel discussion series.

The panel consisted of telecommunications, finance and aged care industry experts. Topics of discussion included the ageing population, the national e-health record, healthcare funding, telehealth remote video consultation and chronic disease management.

The panel discussion, which centred on telehealth technology as an alternative mode of care for the future of the Australian health system, consisted of eight segments published over a three week period.

To watch the series online visit: www.theaustralian.com.au/business/in-depth/ path-to-prosperity 4


product Feature

the Find-Me Tunstall watch A mobile, personal emergency alert system that is not limited to the home. The Find-Me Tunstall watch is an innovative mobile solution; a personal emergency alert button (with two-way voice communication), boundary monitor, inbound mobile phone and GPS locator in one. The watch can be used to track and monitor the wearer, reducing their level of risk by alerting their location when in need of assistance. The Find-Me Tunstall watch is available now. To find out more visit www.tunstallhealthcare.com.au or call our friendly sales team on

1800 611 528

ask Warren Warren, our Telehealthcare Consultant, is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom by providing training and support for our customers and installers.

ce Warren Du Consultant re ca h lt a e Teleh althcare Tunstall He

<Q.> Does a client need to have a working landline in-order to install a medical alarm? <A.> Not anymore. At Tunstall we understand that more and more people are choosing to go mobile. We now offer a range of mobile GSM solutions as cost comparative alternatives for clients without a traditional copper landline.

The Tunstall Caresse GSM alarm has an integral GSM module, it does not require access to a landline connection but instead works by accessing the cellular mobile phone (GSM) network. For more information visit: www.tunstallhealthcare.com.au/solutions/caressegsm 5

If you have a question for Warren send us an email at: askwarren@tunstallhealthcare.com.au


community Support Churches of Christ Care Dinner 2013 - Tunstall is proud to have sponsored this years annual Churches of Christ Care charity dinner on August 9. The event was held at the newly renovated Brisbane City Hall and aimed at raising awareness and funds for people at risk of homelessness. The 2013 Care Dinner was a great success, raising almost $125,000. Funds raised will be used to provide wrap around services such as life skill support, access to healthcare, employment opportunities and chaplancy.

Parkinson’s Unity Walk 2013 - Tunstall recently also sponsored the 2013 Parkinson’s Unity Walk. The Queensland event, held in Brisbane’s New Farm Park on September 8 was aimed at raising funds for Parkinson’s disease awareness and research.

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NURSE RUTH

Coping with Dementia Dementia is the single greatest cause of disability in older Australians (aged 65 years or older) and the third leading cause of disability burden overall 1.

Dementia is more than feeling forgetful and confused, and is not a normal part of ageing. Caring for a loved one with dementia can often be difficult, especially for family carers; from the initial diagnosis, to watching the condition progress â&#x20AC;&#x201C; as behaviour, personality and communication changes slowly become apparent.

About half of people with moderate to severe dementia live in the community either in their own homes, or in the home of their family or carer. The other half live in residential facilities3.

Cognitive areas affected by the condition may include the patientâ&#x20AC;&#x2122;s memory, attention, intellect, rationality, and their language and problem solving skills 2. Symptoms vary, and each case of dementia can be unique to the individual. Dementia often progresses at a slow rate with symptoms developing over a number of years2.

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Families will often face personal and emotional issues as the condition worsens and as they experience the progressive decline in their loved ones health 2. It is important that they seek support. Tunstall can help by providing a custom telecare package to assist in managing certain risks and activities associated with dementia including wandering, falls, personal safety, environmental risks and activity reminders.


How to manage risks associated with dementia - and support carers Tunstall Healthcare has a range of products specifically designed to assist patients and carers who are affected by wandering. Telecare equipment such as passive infrared (PIR) sensors and pressure detection mats can be set-up to interface with a Tunstall medical alarm system, raising an alert to the on-site carer or Tunstall response centre when the client gets up out of bed or exits through a doorway. The Find-Me Tunstall watch (featured in this edition) is also one of the newest and smartest ways of keeping track of people who have a tendency to wander. Other precautions you may take will depend on the personality of the person with dementia, as well as how well they are able to cope, their reasons for wandering and whether they live in a safe and secure, or potentially dangerous environment. • • • • • • • •

A physical check-up will help identify whether illness, pain or discomfort has triggered the wandering. It is important to ensure that the person carries some form of identification in case they do get lost. An identity bracelet with name, address and telephone number can be very helpful when a person is missing or found. Alzheimer’s Australia has identification cards available. Some people find it helpful to keep a record or diary so that they can see if there is a pattern to the wandering behaviour. It may occur at certain times of the day or in response to certain situations which can then be more carefully controlled. Try to reduce the number of objects in sight which may act as a reminder to the person to wander e.g. handbags, coats, mail for posting and work clothing. Sometimes it is sufficient simply to relocate door locks where the person will not think to look for them. Consider bells and buzzers which sound when external doors are opened. Tunstall can tailor alert and monitoring solutions for clients and carers. Make part of the garden secure so that it becomes a safe place to walk around. It often makes sense to tell neighbours and local shopkeepers about the problem. Most people are very helpful once they understand the situation and may offer to keep a friendly eye on the person.

View Tunstall dementia solutions and case studies at www.tunstallhealthcare.com.au For more information and support you should visit: www.fightdementia.org.au - Nurse Ruth

References Alzheimer’s Australia 2013, Understanding Dementia, http://www.fightdementia.org.au/understanding-dementia/ statistics.aspx 1.

Australian Government Department of Health and Aging 2006, Dementia – The Caring Experience: A guide for family and carers, http://www.health.gov.au/internet/main/publishing.nsf/Content/B804F0BA5AAD35BACA256F19000FF80D/$ File/careexp.pdf 2.

3.

Australian Bureau of Statistics 2012, 4102.0 - Australian Social Trends, Dec 2012, http://www.abs.gov.au/AUSSTATS/ abs@.nsf/Lookup/4102.0Main+Features50Dec+2012#4

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launch of new Kempsey Smart Home Macleay Community Care Options recently celebrated the launch of their new assistive technologies ‘Smart Home’ in Kempsey on August 8. The centre showcases assistive technology devices to the public, helping older people and those with disabilities to remain independent in their own homes for longer. Tunstall Healthcare Senior Business Development Manager, Andrew Kelly said Tunstall Healthcare had proudly fitted out the smart home with telecare equipment for display.

phone or viewing them from a photograph,” he said.

“The smart home showcases how the products will actually work in the home for patients and their families,” Mr Kelly said.

The smart home has a range of Tunstall’s assistive technologies on display including the brand new ConnectMe medical alarm with integrated sensors such as a smoke alarm, flood detector, fall detector, bed sensor, exit and passive infrared (PIR) sensors.

“We encourage and support the smart home because it helps to improve access to care and outcomes for many of our clients.

Macleay Community Care Options Smart Home (02) 6566 3155 Judy Evill Units, 2/53 Tozer Street West Kempsey NSW 2440

“In person, people can touch and see the different types and models of assistive technologies available, rather than hearing it explained over the

upcoming Events Industry events not to be missed We invite you to visit us at our Tunstall stand and learn more about our products and services.

NOVEMBER

OCTOBER 17th-19th RACGP Conference Darwin

31st Community Care in the Digital Age Brisbane

31st- 1st Hospital in the Home Conference Sydney 9

11th-12th Successes and Failures in Telehealth Brisbane


What makes you SMILE ? Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall. This edition, Ilkka Howard our NSW Telehealthcare Consultant shares with us what makes him SMILE... I enjoy working at Tunstall, because I feel I am actually making a difference in people’s lives. Knowing that the technology you are endorsing can help people live independently at home is enough to put a smile on anyone’s face. Actually being out in the field and seeing the difference it makes to people’s families is enough to make you smile year round.

Tunstall Healthcare 1/56 Lavarack Ave Eagle Farm QLD 4009

Life Changing, Life Saving

1800 603 377

www.tunstallhealthcare.com.au /tunstallaustralasia @tunstallhcare 10

/tunstall-australasia

Telehealthcare Times Edition 3 2013  

In this edition: Tunstall goes digital, Andrew discusses the new Home Care Packages, Nurse Ruth gives advice for coping with dementia, and m...