Page 1

Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS

EDITION 2

2015

COMMUNITY SPOTLIGHT

Stepping into the future with Calvary Community Care PLUS • Latest news: MedicAlert partnership • Product spotlight: myCareTrack (coming soon) • Nurse Ruth: 3 benefits of telehealth delivery

re @tunstallhca Follow us on on Twitter

PROJECT SPOTLIGHT

Staying Strong a success

telehealth pilot results lead to program expansion


... ... ... ... ... ...... ............ ......... ............ ......... ...... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ......... ... ... ...... ...... ......... ......... ......... ...... ... .........WELCOME ... ... ...... ...... ............ ......... ............ ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ... ...To ... second ... edition ... of the Tunstall Telehealthcare ... ... the ... ... ...... ............ ......... ............ ......... ............ ......... ............ ... ... ...... ... ...... ... ... ... 2015 ...... for ...... ............ ......... ...... ...... ............ ......Times ... ... ... ... ... ... ... ... ... ...... ...... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... We have some exciting news to share with our ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ... readers this edition. For many years Tunstall has been ... ......... ...... ......... ...... ......... ...... ......... ...... ... ... ...... ... ... ... ... ... ... ... ... supporting war veterans and their widows around ... ............ ......... ............ ......... ............ ......... ............ ......... ... Australia under the Department of Veterans’ Affairs ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ... ... ... ...Rehabilitation Appliances Program. We are pleased to ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ announce that having recently reapplied to continue ... ... ... ... ...... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ to ......provide these services on behalf of DVA, Tunstall ... ......... ...... ......... ...... ......... ...... ......... ...... .........has ... ... again been selected as an approved provider. ... ...... ...... ......... ......... ......... ......... ......... ......... ......... ......... once ... ... ... ... ... veterans deserve the best service possible ... ...... ......... ......... ......... ......... ............ ......... ............ ......... ............ Australia’s ...... I...am ... ... ... ... ... ... and personally very proud of our team here at ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ Tunstall ...... ......in the way they deliver that ‘best service’ ... ... ... ... ... ... ...... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ every ... ......... ... ......... ...... ......... ...... ......... ...... ......... ...... ............ ......day. ... ... ...... ... ...... ... ...... ... ...... ... ...... ... ............ ... ... ... ... ... ... ... ... ... ... More ... ... ... ... ... ...... news is that Tunstall has recently ......exciting ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ signed ... ... ... ... to partner with the well known ...an agreement ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... and respected organisation, MedicAlert! What better ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... way ... than for Tunstall and MedicAlert ... people ...... to......help ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... ......To find out more go to page 4. ... ... ... ... ... ... to join forces in being able to share our offerings with our clients. ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ... ...... ......This also Gannon as our newly appointed Health Services ... ...edition ... introduce ... you......to... Sharryn ...... we ...... ............ ......... ............ ......... ... ...... ...Delivery ...... .........expertise ...... .........Manager. ...... ...Sharryn’s ... ... ... as a qualified professional, government background, ... ... ......... ...... ......... ......... ............ ......... ............ nursing ...... ............ ......... ... ...... call ... ... ... centre experience ... ... ... ... is a valuable addition to our and ...passion for exceptional service to clients ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... senior management team and we are very pleased to have her on us. Meet Sharryn on ... ... ... ... ...... with ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ......... board ... ... ... page ... ... ... ... ... ...... ...... ...... ...... ...... ...... ...... 7. ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ......... ... ... ...... this very important ......Calvary ...... ......... Care Our... community ...... shows ......how ...... ............spotlight ...... ......on ...... ...Community ...... ...just ... ... ... ... ... ... ... ......unique ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...... ... ...... they ... are...in ...thinking. not-for-profit is...and...... how innovative partnership ... ...organisation ... their ...... ...Tunstall’s ... ... ... ... ... ... ... ... ... ... ... ... ... ...... has ...been ... ...a...long and ... rewarding ...one...which ... believe ... are...privileged ... ... ... ... ... ... ... ... ... with Calvary we we to have. Read ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... more on page 8 about their new Smart Home display and how they are supporting their clients ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... through the...benefits ... ......... technology. ... ............ ...of...assistive ...... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ...... ... ... ... ...... ... ......... ......another ...... ......... ......integratedLiving, ... ...... ............and ...trusted ...... of Community...Care provider partner ... ... ...important ...Tunstall ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ......with ... ... Staying ... ...... telehealth ... ...... ...... ... in regional ... ......things ... ......wonderful ... ... ... ... ... Healthcare, is...doing their Strong’ pilot project ... ... ...... ... ...... ... ...... ......... ......... ......... ......... ......... ...... .........for ...Strait ...... ............and ...Torres ... ... ... ...is...a must and remote Australia older Aboriginal ... ... ... ... ...... ...people. ...... read for ... ...... ... ...... ... ...... ...... Islander ...... .........This ... ... ... ... ... ... ... ... ... ... supporting ... people ... ... integratedLiving’s ... ... the...challenges ... ... any organisation facing of ... remotely. ...Hear from ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... CEO Catherine Daley...on the impact of the program and what the organisation has planned for the ... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... future on page 12. ...... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... ... ...... ... ...... ... ... ...... ... ...... ... ...... ... ......and Sit back, have a cuppa...and your here for ...... ...Telehealthcare ...... ...we ...... ... ...enjoy ... ............ .........Times ...remember ... are ... you, ... ... ... ... ... ... ... ... ... ... ... ... ...... ... ...... ... ...... ... ...... ... ...... ... ............ ... ... ... ... ... ... so call us anytime! ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ...... ......... ......... ... ...... ............ ......... ............ ......... ............ ......... ...Managing ...... ............ ......Director ... ... ... ... ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ......... ............ ... ... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ 2 Telehealthcare Times ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...

WELCOME...

face to face healthcare a reality for regional australia

LYN DAVIES


...

LATEST NEWS

Tunstall retains Department of Veterans’ Affairs contract

@DVAAus

Tunstall Healthcare has successfully retained its 14 year contract as an approved provider for the Department of Veterans’ Affairs (DVA) Rehabilitation Appliances Program (RAP). Three additional assistive technology solutions from Tunstall Healthcare have been approved for the program which supplies subsidised personal response systems and other appliances to eligible DVA card holders. An approved DVA RAP provider since 2002, Tunstall Healthcare Managing Director Lyn Davies said she was very pleased to have successfully retained the company’s long-standing contract. “We are delighted to announce an additional range of Tunstall solutions are now available to eligible card holders under the DVA RAP program,” Ms Davies said.

“These additional care sensors can be used in the home to monitor risks such as falls, wellbeing and wandering.”

Funded medical alarms and care sensors are available to eligible DVA Gold and White card holders assessed by an appropriately qualified health provider.

RAP funded aids and appliances now include the iVi automatic fall detector pendant, movement Visit our FAQ webpage for sensor and GPS watch. further information.

Life Changing, Life Saving

3


LATEST NEWS

Tunstall partners with MedicAlert to provide connected care services for clients

#MedicAlert

Tunstall is pleased to announce it will partner with medical identification jewellery company MedicAlert to provide its member base with a connected care solution. Launching July 1, the partnership will offer MedicAlert members a discounted rate should they also wish to apply for Tunstall personal medical alarm, providing additional support in the home. This partnership is an exciting step forward for Tunstall and MedicAlert in providing connected healthcare services for our clients.

Visit the MedicAlert website: www.medicalert.org.au

Smart AT Workshop Series LifeTec Brisbane are providing free smart assistive technology (AT) information sessions across Queensland. Supported by the Department of Communities, Child Safety and Disability Services, the workshops are informing service providers on how smart AT can be used in service delivery to assist client outcomes and service provider efficiency.

4

Telehealthcare Times

The workshops, running until July 2015, are aimed at service managers and staff and clearly define smart AT and its application in a hands-on format using local examples and case studies. By attending, service providers will gain a clear understanding of smart AT applications and develop confidence and direction for implementing smart AT in their service.

#SmartATQLD Tunstall representatives will be in attendance to support the workshop sessions, with Tunstall staff invited to present on the key considerations for ensuring a successful smart AT service implementation. For further information on upcoming workshop sessions and dates in your local area contact LifeTec on 1800 885 886 or visit: www.lifetec.org.au/smart-atworkshops


LATEST NEWS

Gearing up for Occupational Therapy Australia 26th National Conference 2015

#OTA2015

Don’t miss Tunstall Healthcare’s exhibition booth at Occupational Therapy Australia 26th National Conference 2015, 1-3 July. The theme of this year’s conference is “Changes, Challenges, Choices”. Walk through our smart-home display at Booth 60 for a demonstration of our innovative smart assistive technologies, including an overview of the additional care sensors now funded through the Department of Veterans’ Affairs Rehabilitation Appliances Program (RAP).

Coming Soon

myCareTrack lone worker app

Online registration is now open

NEW

The Tunstall myCareTrack app is a lone worker solution, designed exclusively to work with an existing smart phone (Android or iOS) to offer safety for people who are working alone, travelling or working in potentially hazardous environments. With individual lone worker ID access, regular check up calls, and easy duress activation, myCareTrack aims to quickly identify remote workers who may be in need of assistance. Supported on both Android and iOS smart phones the myCareTrack app provides a safer working environment. The Tunstall myCareTrack lone worker app is set for release mid-2015. Preview the myCareTrack app at the National Occupational Therapy Australia Conference, 1-3 July, Melbourne Convention and Exhibition Centre. View the product solution sheet Life Changing, Life Saving

5


INDUSTRY CORNER

Ready, get set... it’s time for the CDC transition Care providers are now preparing to transition all existing commonwealth funded packages to new Home Care Packages to be delivered on a Consumer Directed Care basis. These changes are to be implemented by 01 July 2015, and Tunstall are currently working with many care provider organisations across Australia to incorporate connected care technologies into existing service offerings.

Sarah Hornal

Business Development Manager

Keep up with the latest industry news. Follow Tunstall on Twitter: @tunstallhcare

As many of you know, I have recently been promoted to the role of Business Development Manager for NSW, ACT and Tasmania. It is an exciting role and time for Tunstall and I am pleased to now be in a position to actively promote the many ways in which Tunstall Healthcare are innovatively delivering connected care solutions. Tunstall are always looking at ways to keep our clients living happily and independently for longer. This is not just restricted to the home. With the next generation GPS watch on its way, a new range of environmental sensors and an innovative app addition to our telehealth product suite on the horizon, there are exciting times ahead at Tunstall. In addition to this, there are many changes happening in the aged care and disability sectors. One of the most significant changes is the Consumer Directed Care (CDC) Model, launching 01 July 2015. What this means for the consumer is they will now need to determine with their care provider what services they require and what they don’t. While this transition period may

6

Telehealthcare Times

have the potential to cause many consumers and their carers some distress and anxiety, the new CDC packages also recommend the introduction of assistive technology and telehealth solutions; offering greater, choice flexibility and cost-savings for home care. These technology based solutions may be proposed as a potential service offering to assist with the transition. This could include the use of digital telehealth solutions such as video conferencing and remote monitoring - assisting with traditional services such as blood pressure monitoring, medication reminders and falls detection. Tunstall is currently working with many care provider organisations across Australia to deliver tailored solutions to consumers who now find themselves in ‘over serviced’ positions, bringing existing package in-line with a new funding allotment. Should you have any questions about these changes or would like further information on how we may tailor a solution for your organisation during this transition, please call us on 1800 603 377.


STAFF SPOTLIGHT

Tunstall welcomes a true force in the healthcare industry After an inspiring forty-odd years in healthcare, Sharryn Gannon is bringing her expertise and selfconfessed passion for customer service to Tunstall Healthcare as the new Health Services Delivery Manager. For Sharryn, this new chapter in her career is about sharing the right information at the right time with the right people, to make sure that clients are safe, get all the support they need and can live as happily and comfortably as possible in their circumstances.

Building on a rewarding career Sharryn’s experience will surely make her a welcome addition to the team, where she hopes to support Tunstall in its ongoing quest to reach a wide variety of clients and locations. Her journey started, in her mind, from a particularly young age. “As a little girl, I decided that I wanted to be a nurse,” Sharryn recalls, mentioning how as a twoyear-old she would run around dressed up like one. “It was just something that I always wanted to do. Nursing and healthcare have provided me with the most amazing opportunities right throughout these years.” Sharryn went on to gain her nursing degree in addition to postgraduate qualifications in intensive therapy nursing and speech communications. In terms of the healthcare technology sphere, she considers herself an early adopter, moving and changing as technology developed. The most rewarding part about her work? “Probably being able to bring all those experiences together in the work that I do now, which is about understanding and supporting clients,” she says.

Older people open to new technology Throughout Sharryn’s career, she doesn’t believe that she’s ever found it to be the case that ‘you can’t teach an old dog new tricks’. In 2000, she was involved in a telephone triage program where people would call up with their symptoms to speak to a nurse for healthcare advice. In that system, she found that there was a surprising amount of older people who were willing to use the newfangled system.

“People used to say, ‘no, no they aren’t going to make a call,’ and in fact, they do,” she says. “There are certainly some older people who don’t, or can’t, but I think that’s reducing over time.”

Looking toward the future of care According to Sharryn, there are always new projects on the horizon, whether it’s the chance to add new services or catering to a wider group of client needs. With such a high percentage of smartphone users in Australia, could these devices play a role in the future of how telehealth works? Sharryn thinks back to the early days when mobile phones couldn’t fit in your pocket, let alone be worn on your wrist. “What a smartphone looks like today will look very different in two years’ time,” she reminds us. “Technology will change, but the purpose of this sort of technology is to share information between people who need to be connected. Whether that’s a client and a nurse here at Tunstall, or a client and the service support people who help them with the setup in their home, or a GP talking to a nurse out in the field about a client that they’re with.”

Life Changing, Life Saving

7


COMMUNITY SPOTLIGHT

Community spotlight

Stepping into the future with Calvary Community Care Tunstall Healthcare is proud to have forged many great working relationships across Australia, with one of these standout partnerships being the dedicated team behind Calvary Community Care.

8

Calvary Community Care is a not-for-profit organisation dedicated to providing a range of services to support people in the community in their desire to live independently in their own homes.

The Organisation aims to enable clients in maintaining and enhancing their quality of life on a longer term basis through independent living, allowing them to actively participate in their community.

Supporting anyone in need of assistance, such as older people and those living with disabilities, as well as their carers, family and friends, Calvary has been lending a helping hand in urban, regional and remote areas throughout Australia since 1985.

This is achieved through Calvary’s personalised approach, by tailoring their services to suit each client’s specific needs, individual goals and interests, across all life stages and cultural heritage.

Telehealthcare Times


COMMUNITY SPOTLIGHT

Support for those who need it What makes Calvary unique is its wide range of services, from in-person care to home modifications and telehealth monitoring solutions. In addition, as the organisation is integrated with other national Calvary services, from public and private hospitals to retirement and aged care facilities, clients will always have someone to turn to. Kimberlea Edwards explains that while the majority of the client base are older Australians, there are people from a wide variety of backgrounds who can benefit from Calvary’s services. “I remember one client who told me that for her, the opportunity for her teenage daughter to learn independent living skills from someone “other than mum” and outside the family, was even more valuable than the respite time she received as her primary carer,” Ms Edwards recalls. “It is also important to recognise that for many people living at home, social isolation is a reality of daily life and many of our clients benefit from the social interaction that our visits bring.”

The perfect match with Tunstall Healthcare “Partnering with Tunstall to provide telecare solutions was a logical step for us,” says Ms Edwards. “It naturally aligned with our commitment to offering clients choice and control about their lifestyle and living arrangements.” With the unobtrusive portfolio of Tunstall telecare solutions, Calvary has been able to provide a broader range of options to their clients to maintain independent, yet safe and secure living.

“We have a great working relationship with Tunstall based on mutual respect, trust and experience,” Ms Edwards adds. “Moreover, the products offer carers and families an invaluable asset – time, confidence and peace of mind.”

“WE HAVE A GREAT WORKING RELATIONSHIP WITH TUNSTALL BASED ON MUTUAL RESPECT, TRUST AND EXPERIENCE. THE PRODUCTS OFFER CARERS AND FAMILIES AN INVALUABLE ASSET – TIME, CONFIDENCE AND PEACE OF MIND” The Calvary Community Care Smart Home The organisation has most recently had tremendous success with the opening of their new interactive display centre in Mt Waverley; the Calvary Community Care Smart Home. “The Smart Home was inspired by the experiences of our clients,” says Ms Edwards. “Many of them were stoically struggling with daily tasks that could be solved very simply if they were aware of the products available.” The interactive space allows clients to come and experience the range of products available, also doubling as a training forum for Calvary staff and other allied health professionals. Visitors are greeted by a bright, welcoming and contemporary space, zoned into different areas to simulate a bedroom, kitchen, bathroom and lounge room. Each zone offers a range of products and assistive technologies to support typical day-to-day tasks.

Life Changing, Life Saving

9


COMMUNITY SPOTLIGHT

The Calvary team leads visitors on a tour around the Smart Home, where they can test out products which catch their interest, each integrated into the space as part of the standard furniture and decor. “We discovered that many of the independent living aids on the market were not immediately recognised as useful in the home,” says Ms Edwards. “Once demonstrated to our clients, these products have been embraced with delight and wonder.”

The products sit alongside a dedicated community resource area with a range of brochures and information packs about useful services to support independent living. Calvary Community Care’s head office and interactive Smart Home showroom is located at 551 Blackburn Road, Mount Waverley, Victoria.

Contact Calvary Community Care on 1300 660 022 to arrange a Smart Home showroom tour appointment. www.calvarycommunitycare.org.au

For further information on Tunstall connected care solutions, contact 1800 603 377 or visit www.tunstallhealthcare.com.au

10

Telehealthcare Times


TECH TALK

#Howtovideos

Alarm installation tutorials

NEW

Tunstall now has two new how-to alarm installation videos available on the Tunstall YouTube channel. The videos demonstrate basic install instructions for the Tunstall ConnectMe and Tunstall Liberty300 alarm. With clear visual and audio aids, the videos are designed to support your in-box product userguide documentation. The tutorials can also be viewed from the Tunstall website. Watch now

askWarren

#TunstallTech

Warren, our Telehealthcare Consultant, is one of Tunstallâ&#x20AC;&#x2122;s longest serving employees, sharing his years of Tunstall wisdom by providing training and support to our customers and installers. <Q.> Is Tunstall able to monitor third party products? <A> With our state-of-the-art call handling platform, PNC, Tunstall is able to provide 24/7 or backup monitoring for a range of products, including Tunstall manufactured and local manufactured care solutions.

ce Warren Du nsultant o C re ca Telehealth h lt care Tunstall Hea

<Q.> Why do Smartlink alarms continue to flash after completing a call with the Tunstall monitoring centre? <A> With Smartlink alarms, users are required to restore the base unit after each alarm call by pressing the green cancel button. To ensure the call is processed correctly please wait to press the green cancel button until after the operator has closed the call.

Have a question for Warren? Email: askwarren@tunstallhealthcare.com.au

Life Changing, Life Saving

11


PROJECT SPOTLIGHT

12

Telehealthcare Times


PROJECT SPOTLIGHT

Staying Strong telehealth project

Positive Staying Strong project results sees telehealth program expansion Community care provider integratedliving has begun a roll out of telehealth services to 13 different regions in four states following the success of its Staying Strong telehealth pilot project, which trialled in-home and hub-based monitoring of vital signs for older Aboriginal and Torres Strait Islander people. The $2.1 million Staying Strong trial project, originally funded under the NBN Enabled Telehealth Pilots Program, addressed chronic disease management in rural and remote communities. The pilot project helped to deliver a new model of care through telehealth

monitoring of vital health signs for 136 older Aboriginal and Torres Strait Islanders across New South Wales and Queensland. The Staying Strong pilot project involved four NBN-enabled sites - Armidale, Coffs Harbour, Toowoomba and Goodna.

Life Changing, Life Saving

13


PROJECT SPOTLIGHT

Trusting in telehealth integratedliving Project Manager, Indra Arunachalam said the project reported an increase in timely and accurate diagnosis, as well as a notable increase in patient awareness and self-management. “The project identified that older Indigenous Australians are quite confident using technology. With good internet connection, telehealth monitoring can deliver successful health outcomes for people living in rural and regional Australia,” said Ms Arunachalam.

The service was delivered both in-home and through telehealth hubs at local Aboriginal medical centres which provide a safe and welcoming environment for older Indigenous community members to learn about and use the telehealth service. The project monitored participants with varying conditions, including high blood pressure, type 2 diabetes and high blood cholesterol, with integratedliving registered nurses working with participants and their GP to develop individual health and monitoring plans based on these health needs. Using the Tunstall myclinic telehealth solution—including a touchscreen tablet, Integrated Care Platform (ICP) monitoring software, and vital sign peripherals— participants self monitored their vital signs. Health data was transmitted to the ICP triage manager patient management system which prioritised readings for clinical triage. If a reading was outside of the monitoring plan range, ICP triage manager raised an alert, allowing a nurse to coordinate the appropriate response, in consultation with the participant and their GP or Health Service.

14

Telehealthcare Times

Throughout the course of the project, it was found that even participants with chronic, fairly complex health conditions were both willing and able to manage the simultaneous monitoring of their multiple conditions through the use of telehealth. The final report on the project concluded an overwhelmingly positive response with 98 per cent of participants reporting they had enjoyed being part of the project. Acceptance of the telehealth system was bolstered by the independent evaluation in the study’s follow-up questionnaire, which discovered that participants found the technology clear and understandable, as well as easy to learn and use. The project also identified a trend of participants feeling more safe and secure with a telehealth system in place. Not only could they see their monitoring results for themselves, they also had the peace of mind that someone else was keeping an eye on them, such as a


PROJECT SPOTLIGHT

registered nurse (RN), who would address the situation should the need arise. “It’s nice when the nurse rings me and says ‘I think you’d better get to the doctors’. Just having someone to talk to helps a lot and knowing that they are there and they will ring you if they think you should go,” said one Yarning Circle resident participant.

Connected care into the future When compared to traditional, face-to-face delivery of clinical management, the remote telehealth monitoring model represented less than half of the costs associated from the former model. Throughout the Staying Strong project, the cost for remote telehealth monitoring for five days a week was $137.52 per participant. This is a significantly more affordable option compared to the estimated $347.82 it would usually cost for a RN to travel to a participant’s home for face-to-face vital health sign monitoring. integratedliving CEO Catherine Daley said the implications and benefits of the Staying Strong project were “powerful”. “The pilot has shown telehealth can be useful in reducing the cost burden of healthcare,” Ms Daley said.

“More importantly, Staying Strong facilitated the development of strong and effective partnerships with Aboriginal organisations and communities, which was vital not only to the successful attainment of the project objectives, but also for enhancing opportunities to continue to support older Aboriginal people.” Tunstall’s Corporate Development Manager Lisa Capamagian said the success of the trial provides evidence that telehealth should be considered in new models of care that will lead to the mainstreaming of telehealth for aged, community and social care. “integratedliving has now been able to roll out mainstream telehealth nursing services on a bigger scale, covering 13 regions across New South Wales, Queensland, the ACT and Tasmania,” Ms Capamagian said. Ms Daley said the expansion of the telehealth service was part of the company’s commitment to eHealth and to facilitating health and wellbeing in the community as part of its service model, which it has dubbed “Embracing Life”. “With the consumer-directed care philosophy comes enabling and re-enablement,” she said. “It’s really about client choice and control and about facilitating people to make choices.”

View the full Staying Strong pilot report

For further information on Tunstall telehealth solutions, additional clinical research and trial projects contact 1800 603 377 or visit us online: www.tunstallhealthcare.com.au/what-we-do/telehealth

Life Changing, Life Saving

15


NURSE RUTH

3

benefits of telehealth delivery

by Nurse Ruth

Telehealth, a term which covers products and solutions that help patients to remotely monitor their own health conditions from the comfort of their homes, is on the rise around Australia and the world. Tunstall has connected healthcare solutions which can assist people living with chronic conditions to monitor their own vital signs and stay on top of their conditions. For those interested in learning how telehealth can help to improve the lives of their pateints or clients, take a look at the following benefits of remote telehealth monitoring.

1

2

3

16

Telehealthcare Times

Reduced emergency hospital visits and lower mortality rates Telehealth has been proven to reduce not only emergency admission rates in hospitals, but also lower overall mortality rates. This is according to a study called â&#x20AC;&#x2DC;Effect of telehealth on use of secondary care and mortality: findings from the Whole System Demonstrator cluster randomised trial,â&#x20AC;&#x2122; which also suggested that the use of telehealth could help patients avoid emergency hospitalisation and improve the selfmanagement of their health conditions. Increased access to healthcare - Telehealth can benefit people in all areas, but those living in rural or isolated settings can find these solutions particularly rewarding. In a country as vast as Australia, many patients do not have easy access to healthcare providers and have to travel hours at a time just to reach a regular scheduled appointment. Telehealth allows patients in these situations to be monitored daily, meaning they only need to see practitioners in person when it has been identified that they need treatment or further assistance. This benefits providers as well as patients, as doctors can expand their reach and feel confident that their patients are receiving effective care even when theyâ&#x20AC;&#x2122;re not physically present. At-home care leads to comfort and a quick recovery - Many sick or injured people would rather be at home than in hospital, particularly those dealing with chronic illnesses that see them frequently in and out of care. Telehealth services allow patients to stay in their home community, surrounded by friends and family and able to live a more normal life while still being supervised by a specialist.


Calendar of events Industry events not to be missed. Tunstall is involved at the following events. We invite you to visit us at and learn more about our products and services.

June 23

Smart AT tour workshop Brisbane LifeTec Queensland

30

Smart AT tour workshop Cairns Hotel Mecure Cairns Harbourside

26

Wellness in the Golden Years Expo Brisbane Royal International Convention Centre RNA Showgrounds

July 0103

Occupational Therapy Australia 26th National Conference Melbourne Melbourne Convention and Exhibition Centre

07

Smart AT tour workshop Ipswich Ipswich Civic Centre

3004

ACSA Conference Perth Perth Convention and Exhibition Centre

August 2728

Feros Care Smart Technologies Bootcamp Gold Coast Twin Towns Outrigger Resort

September 911

ADMA 11th National Annual Conference - workshop Brisbane Brisbane Convention Centre

Life Changing, Life Saving

17


TUNSTALL TALK

Delivering the future, today

#NZHealthcareCongress Tunstall Healthcare recently had the pleasure of attending the NZ Healthcare Congress at the Langham Hotel, Auckland on 16-17 June. The theme of this year’s conference was ‘Delivering the future, today’. It was an opportunity to meet with many healthcare leaders and discuss the way forward in healthcare delivery for the New Zealand market. Our flagship Integrated Care Platform (ICP) telehealth technology was on display alongside our new ICP myclinic app (soon to be released), demonstrating the capabilities of our connected care technologies to faciliate the remote care of patients through the use of vital sign monitoring, symptomatic questionaires, video conferencing and patient/carer resource portals.

Client testimonial

Don’s story Tunstall New Zealand’s first client, Don has been with the service for over 12 years. In his late 80s and recently married, Don relies on his medical alarm to maintain his freedom and independence. At 89 years of age, Don lives in his own home with wife Shirley and poodle Candy. With three children, two grandchildren and a love of painting, Don values his freedom and independence.

“The Tunstall service provides me with reassurance and peace of mind,” said Don.

View Don’s full story

18

Telehealthcare Times


TUNSTALL TALK

Tunstall staff receive visit from Group CEO Tunstall Australasia staff recently received a visit by Tunstall Healthcare Group Chief Executive Officer (CEO) Paul Stobart. The Tunstall Australia team had the opportunity to host Mr Stobart for a week, during which time he held face-to-face meetings with all levels of staff, including sitting with our customer care operators in our 24/7 monitoring centre to experience our Australian operations first hand. Paul was also treated to a taste of Australian culture, with staff putting on a early morning breakfast BBQ, complete with spectacular Queensland sunshine. Our New Zealand team didn’t miss out, joining Paul via video conference for a casual ‘brown bag’ lunch.

Pictured: Paul Stobart, Lyn Davies, Jason Rye

What makes you SMILE ? Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall. This edition, Jason Rye, Senior Customer Care Consultant shares with us what makes him SMILE about working for Tunstall... “For the last 6 years I have worked with a dedicated team and what makes me smile is knowing that the daily call our regular clients make puts a smile on their face. We listen and understand because everybody matters.”

Jason Rye

Senior Customer

Care Consultant


Life Changing, Life Saving

Tunstall Healthcare 1/56 Lavarack Ave Eagle Farm QLD 4009

Tunstall New Zealand 306 Cameron Rd Tauranga 3110

1800 603 377 www.tunstallhealthcare.com.au

0800 488 678 www.tunstall.co.nz

Telehealthcare Times Edition 2 2015