Page 1

Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS

EDITION 2

2014

INDUSTRY CORNER

Onsite vs. Offsite monitoring PLUS • Introducing PNC7 • Nurse Ruth - top tips to keeping warm & well this winter • Not to be missed - upcoming calendar events • Ask Warren - pendant wearing options

ralasia /TunstallAust ll Watch Tunsta testimonials on YouTube

Feature story

a trusted alarm solution Aveo Fountain Court Retirement Village


... ... ... ... ... ...... ............ ......... ............ ......... ...... ... ... ...... ... ... ... ... ... ............ ......... ............ ......... ......... ... ... ...... ...... ......... ......... ......... ...... ... .........WELCOME ... ... ...... ...... ............ ......... ............ ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ...... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ... ... ...... ... ... ... ......... ...... ......... ...... ......... SECOND EDITION OF THE TUNSTALL ...... ............ ......TO ... ......THE ...... ............ ......... ............ ... ... ... ... ... ... ... ...... ......... ...TELEHEALTHCARE ...... ......... ......... ......... ......... TIMES ...... ............FOR 2014 ... ... ... ... ... ... ... ... ... ... ... ...... ......... ......... ......... ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ...... ...... ...... ...... ...... ...... ...... ......... .........to the ...... ... second edition of Tunstall’s Telehealthcare Times ... ...... ...... ............ ......... ............ ......... ............ ......... ......Welcome ...... ... ... ... ... ... ... for 2014. Winter is almost here and our year is busily flying by. ... ... ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ... ... ... ... ... ......... ...... ......... ...... ............ ......... ............ ......... ............ ......... ......We’ve ... ...the ... ......... to work on some great new projects, ... ......... ...... ......... ...... ......... ...... ............ had ... ......opportunity ... ... ... alarm solution rollout for the residents of ... ...... ... ... ... ... ... ... including a successful ... ... ... ...... ...... ...... ...... ...... ...... ......... ......... ......... ...... ... ... ...Fountain ...... ............ ......... ............ ......... ............ ......... ......Aveo ... ......... Court ... Retirement Village in Victoria. You can read ... ... ... ... ...... ......... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... more about the project, ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......and the details of Aveo’s new mobile GSM ... ... ... ... ...... four. ... ... ... ... ......... solution ... ...... ............ ......... ............ ......... ............ ......... ......alarm ...... ............on......page ...... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ......... ...... ... ... ...... ... ...... ...... ......... ......... ......... ......... .........Industry ...... corner ...... ......is...an interesting read in this edition, with our ... ... ... ... ... ... ... ... ... ... ......... ...... ............ ......... ... ...... ......... ......... ......... ......... ......... ......... ......Senior Business Development Manager William Grant taking a ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... look a recent retirement village trend, outlining the reasons why ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... are ... now opting ... to switch... to an offsite monitoring system. ...... ............ ......... ............ ......... ............ .........many ...... ............ ......... ............ ......... ...... ... ... ... ... provides some ... Manager ...Nurse Ruth ... ... top tips for your clients on how to ...... .........Our...Clinical ...... .........Services ...... ............ ......... ............ ......... ............ ......... ............ ...... ... ... ... ... keep warm and well this winter, and Telehealthcare Consultant Warren Duce takes a look at the ... ... ... ... ... ... ...... ...... ......... ......... ......... ......... ......... ......... ......... ......... ............ ...... ... ... ... ...options ... ... pendant. ... ...preferred ... .........for our ... ......... ...... ......... ... ...... ...... wearing ...... Tunstall ...... ...... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ...... ... ...... ... ...... ... ...... ...very ...... ... a new state of the art ...... ...... pleased I am officially introduction ...also ...... ......to ...... ......announce ...... ...the ...... ............ of ...PNC7; ... ... ... ... ... ... ... ... ... ... ...... ... ...... ... ... ...... ... ... ... ...... response upgrade answering platform. The upgrade is ...our ...... ............ based ...... ...call ...... ............ ... ... ...of ...... ............centre’s ... ...proprietary ... ... ... ... ... ... ... ... ...provide ...improvement ......in...the current grade of ... to...optimise ... efficiencies ... ... ... ... ......... call ...handling ... ... ... ... ... ... ... ... set and an ... ... ......... ...... ......... ...... ......... ...... ......... ...... ...... ...and ......teams ...... ...our ...... are ... ... ... working ... to...ensure ...a seamless ...transition. ...Should you have any ... ...... hard service, ...... ...... ...... ......... ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... further to your... Tunstall Business Development Manager or give us a call ... please speak ... ... ... ... ......questions ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ...... ... on 1800 377. ... ... ... ... ... ... ... ... ... ... ... ......603 ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ......... ... ... ...... ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ...... should Read on, enjoy, any......suggestions, ...questions or ... comments ... we are always ...... ......and ...... ...have ...... ......you ...... ... ... ............ ......... ............ ......... ............ ......... ......... ... ... ... ... happy to hear ... from ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ... ...... you. ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... Managing ...... ............ Director ...... ...... ... ... ... ... ... ... ... ... ... ... ... ... ... ......... ...... ......... ...... ......... ...... ......... ...... ......... ...... ......... ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ ... ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ............ 2 Telehealthcare Times ...... ............ ......... ............ ......... ............ ......... ............ ......... ............ ......... ... ... ... ... ... ... ... ... ... ...

WELCOME...

face to face healthcare a reality for regional australia

LYN DAVIES


...

7

WHATS NEW

introducing

PNC

Tunstall’s next generation monitoring centre software

Tunstall Healthcare is pleased to announce the upgrade of our proprietary based call answering platform to our next generation monitoring centre software - PNC7. PNC7 represents a new benchmark in the development of monitoring centre technology, providing a powerful, reliable and scalable technology platform that is more flexible and efficient than ever. In addition to its new, innovative features, PNC7 will incorporate numerous technological refreshes, and offer unparalleled efficiencies to enhance the response service for our clients. We envisage the introduction of the PNC7 platform to optimise call handling efficiencies and provide an improvement in the current grade of service. Tunstall remains committed to providing a seamless quality service for all of our clients during the upgrade. The transition to PNC7 will be underpinned by the development of quality procedures and policies and supported by comprehensive staff training.

For further information please contact your Tunstall Business Development Manager or call 1800 603 377

Life Changing, Life Saving

3


FEATURE STORY

Retirement village solution

a trusted alarm solution for Aveo Village residents Aveo Fountain Court Retirement Village and telecare solutions provider Tunstall Healthcare have recently completed a successful emergency call system transition for over 100 Victorian residents. Aveo Fountain Court Village Manager Lisa Sim said securing a dependable emergency call solution was paramount to ensuring continuous care and peace of mind for their residents. “We were looking to update our call system and take advantage of the new technology available nowadays,” Ms Sim said. “Tunstall’s new Caresse GSM alarm system was ideal as it offered a reliable emergency call system with a 24 hour monitoring service that we could trust for our residents.

4

Telehealthcare Times

“It also gave lots of add-on options that were unthinkable 20 years ago,” she said. Tunstall Healthcare Business Development Manager William Grant said he was pleased to provide the residents with a genuine telecare solution they could rely on now and into the future. “We worked closely with Aveo to transition their 130 residents to a suitable and cost effective solution,” Mr Grant said.


“Throughout the process, regular consultation was paramount to ensuring the solution was accepted by village management, the resident committee and residents.

“Monitored 24 hours a day, seven days a week, the Tunstall emergency call system is now active and providing our residents with the reassurance that help is just a button press away,” she said.

“The changeover was successfully completed within the required six week project timeframe.

For further information on Aveo Fountain Court Retirement Village visit www.aveo.com.au

“Each village resident received a new mobile GSM alarm and an additional key safe to ensure timely access and assistance in the event of an emergency,” he said. The Tunstall GSM wireless alarm operates over the mobile phone network, replacing the need for a landline connection. “By opting for the GSM emergency alarm, we were able to install the alarms ourselves, reducing our costs and rollout time,” Ms Sim said. “This solution is simple for our residents to manage and allows us to perform automated equipment audits, reducing our maintenance visits to each unit. “The GSM alarm also provided us with the flexibility to position the alarm in any room of the house, improving suitability for our residents, namely those with hearing impairments.

“TUNSTALL’S NEW CARESSE GSM ALARM SYSTEM WAS IDEAL AS IT OFFERED A RELIABLE EMERGENCY CALL SYSTEM WITH A 24 HOUR MONITORING SERVICE THAT WE COULD TRUST FOR OUR RESIDENTS”

For further information on Tunstall Healthcare retirement village solutions, contact 1800 603 377 or visit www.tunstallhealthcare.com.au

PRODUCT FEATURE

Caresse GSM alarm The Caresse GSM is Tunstall’s first home medical alarm unit with an integral GSM module, enabling it to be used on a mobile phone network and in situations where no landline is available. READ MORE

Life Changing, Life Saving

5


INDUSTRY CORNER

- William Grant; Snr Business Development Manager

Onsite vs offsite monitoring In previous years, many retirement villages could contently care for their residents with in-house monitoring services. Now, as the ageing population pushes retirement community growth, and alternate offsite monitoring solutions enter the market, savvy managers and residents are investigating the benefits of transitioning to an offsite monitoring solution. At Tunstall, we currently provide personal alarms, assistive technology solutions and 24 hour monitoring services to over 200 retirement villages across Australasia. With Villages recognising the leap technology has made in recent years, the question of onsite vs. offsite monitoring is now being raised more than ever.

Keep up with the latest industry news. Follow Tunstall on Twitter: @tunstallhcare

This edition’s feature story: a trusted alarm solution for Aveo Village residents; is an excellent example of a successful system transition to 24 hour offsite monitoring. The project saw Tunstall work in close consultation with Village management to engage with and ensure the residents were accepting of the change; leading to minimal disruption at every step of the transition process, ensuring a smooth system changeover. For Aveo Fountain Court, transitioning to Tunstall’s 24 hour monitoring solution offered a faster real-time medical emergency response that is able to manage concurrent calls from village

6

Telehealthcare Times

residents. It also offered Village management: • Reduced maintenance costs—automated equipment audits reduce the need for maintenance visits to each unit. • Reduction or redistribution of staffing costs—staff are no longer required onsite after hours at costly penalty rates. • A business continuity solution with no call abandonment—providing assurances to residents that each emergency call will be answered every time. • Flexible GSM solution—the wireless Tunstall GSM alarm can be installed in almost any room, ensuring ultimate flexibility and comfort for the resident. • Tailored installation options—Tunstall alarms can be installed by a licensed Tunstall technician or a Tunstall trained Village staff member. • Accurate reporting solution—Tunstall 24 hour monitoring provides management with daily, weekly and monthly reporting services, including incidents and usage of the system for each resident.


Calendar of events Industry events not to be missed. We invite you to visit us at our Tunstall stand and learn more about our products and services.

June 27

July Feros Care & Tunstall telehealthcare workshops Langham Hotel, Auckland, NZ

22-23

ITAC Conference Hotel Grand Chancellor Hobart, TAS

Seniors Week Caboolture Historical Village, Caboolture, QLD

20-22

ARATA Conference National Convention Centre, Canberra, ACT

August 19-20

WORKSHOPS

31

Parkinson’s QLD A Walk in the Park New Farm Park, QLD

FRIDAY 27 June, 2014

REGISTRATIONS NOW OPEN

TELEHEALTH and TELECARE Smart Home Technologies LOCATION: LANGHAM HOTEL, 83 SYMONDS STREET, GRAFTON AUCKLAND NEW ZEALAND DATE: FRIDAY 27 JUNE 2014 SESSION ONE: 7.30am to 10am. Breakfast served. COST: Nil SESSION TWO: 11.30am to 1.00pm. Brunch served. COST: Nil

CLICK HERE TO REGISTER

Life Changing, Life Saving

7


NURSE RUTH

TOP TIPS

to keeping warm & well this winter by Nurse Ruth

Keeping warm is vital to keeping our immune systems functioning correctly. Ensure your clients follow these top tips to prevent ‘flu’, winter vomiting virus, as well as other problems such as depression, heart attacks, strokes and pneumonia.

1

2

3

4

5

8

Telehealthcare Times

Maintain steady temperatures within your home Keep your main living zone within a comfortable temperature – 18 to 21°C is the optimal range. Heat your bedroom to the same temperature before you go to bed. Eat well - Consuming a balanced diet will provide your body the energy it needs to keep you warm. Fruit and vegetables with five portions of vegetables and two of fruit, soups, stews and crock pot/slow cooker recipes are excellent foods to eat in cold weather. Why not experiment with some new recipes, and warm up the kitchen? Keep moving - Staying active around your home will keep your circulation going and keep you warm – housework, walking up and down stairs, walking around the living room, will all help to raise and maintain your core temperature. Even chair-based exercises will help. Try to move every hour. Warm drinks - When the temperature drops cozying up with a warm drink will help to keep you warm. For a healthier option opt for herbal teas, or try warm water with a wedge of lemon and a dash of honey. Cosy clothing - Multiple layers of thinner clothing will trap warm air and mean that if you get warmer, you can strip off a layer at a time until you hit the right temperature. In really cold weather there is nothing wrong with wearing gloves and a scarf indoors. Also, good warm socks and comfortable footwear with good grips will keep your feet warm (personally, I can’t stand having cold feet!)


TUNSTALL TALK

ask warren Warren, our Telehealthcare Consultant, is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom by providing training and support to our customers and installers. <Q.> I am often asked by clients, “what is the best way to wear my pendant”? <A.> The Tunstall pendant has three alternate wearing options. 1

Wear around the neck, on a cord

2

Wear around the wrist, on a wrist strap

3

Wear on a clip, attached to a pocket or waistband

ce Warren Du ltant o C care nsu Telehealth althcare Tunstall He

It is most important that the client select a wearing option they’re comfortable with. This will encourage them to wear the pendant, and not just leave it sitting on their sideboard. Should a client appear self-conscious about the visibility of the pendant, I recommend the neck cord option, they can easily tuck it down the front of their shirt, out of sight. Have a question for Warren? Email: askwarren@tunstallhealthcare.com.au

What makes you SMILE ? Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters

Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall. This edition, Ann Masey from our Clinical Services team shares with us what makes her SMILE about working for Tunstall... “It makes me smile here at Tunstall because I am greeted like a family member every morning. I am always supported in my learning and workload. I look forward to coming to work as it’s an exciting venture to be involved with.”

Ann Massey, Clin ical Consulta

nt

Life Changing, Life Saving

9


Life Changing, Life Saving

Tunstall Healthcare 1/56 Lavarack Ave Eagle Farm QLD 4009

Tunstall LifeCare 306 Cameron Rd Tauranga 3110

1800 603 377 www.tunstallhealthcare.com.au

0800 488 678 www.tlcare.co.nz

Telehealthcare Times Edition 2 2014