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NEWSLETTER June 2013 In This Issue

TULSA APARTMENT ASSOCIATION Building a brighter future...together

OMHA Day at the Capitol

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Products & Services Guide

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Meet Your TAA 2013 Ambassadors:

12

Connect with NAA

14

Meghan Barrios & Crystal Ragsdale

KEEP CALM AND

SAVE THE DATE ZENITH AWARDS NOVEMBER 22, 2013 Tulsa Convention Center Free Valet Parking & Bringing Back The After Party


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2013 BOARD OF DIRECTORS Gary Goss..……………...………..…........President LynCo, Inc.

Amy Bors....……....…………..….1st Vice President Winfield Property Management

Davi Miesner.……...…...……....2nd Vice President BSR Trust

Greg Wright…...………………………......Treasurer Capital Assets, Inc.

Kim Denton………..….……………….….Secretary Apartment Guide Leslie Alexiev...Cox Communications Gary Atkinson...Atkinson Supply Co. Amber Bayles...American Residential Group Heidi Blackshaw...Olympus Property Cindy Carlock...Case & Associates Sherri Dugan...ASC Development & Management Co. Cindy Gibson...Palmer Supply Co. Tracy Phillips...Case & Associates Properties, Inc. Becky Weaver...American Residential Group John Weigle...Maintenance Supply Headquarters

ADVISORY DIRECTORS Lyn Goss……………………...LynCo, Inc John Miller…………..Case & Associates Scott Gardner….Crosshaven Properties

VENDOR ADVISORY DIRECTORS Buddy Atkinson……….Atkinson Supply EXECUTIVE DIRECTOR Keri Cooper kcooper@taaonline.org

EXECUTIVE ASSISTANT Laura Greenleaf lgreenleaf@taaonline.org

Tulsa Apartment Association 6855 South Canton Avenue Tulsa, OK 74136 Phone: 918-747-6217 Fax: 918-747-6244 www.taaonline.org

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Swimming Through A Sea of Equality and Safety: Finding Good Tenants With Fair Screening Methods There is an abundance of screening techniques out there these days that enable communities to thrive by locating good strong tenants. There are four steps to follow which will ensure the retention of a good tenant. The primary factors to acknowledge when a unit becomes available are your advertising techniques and internet presence. By putting time and effort into advertising your property you will attract good prospects who appreciate your hard work. Put up visually appealing and clear pictures of the amenities that your unit has to offer. Make sure your website content is tailored to your specific property so it’s apparent that you didn’t just take it from some other advertisement and that this property is unique. The more frequently your property’s advertisement appears, the more reason they’ll have to go back and click through it. The next step is to determine your preferred screening method. These days it is required by law that your screening abides by Fair Housing Guidelines. Make sure you know what you can and cannot base your screening on according to Fair Housing Laws. Be overly thorough in your questioning and make sure that their response is just as thorough in return. When creating a company rental application and/ or choosing a 3rd party screening company, your policies and criteria need to be carefully investigated and tailored according to what your company has to offer. Your screening process should address your requirement for tenancy such as past rental history, ability to pay, criminal history and credit history. The third step is making the decision. This is where an analogy of high school dating versus long-term dating can be taken into account. The community manager might feel desperate in the middle of the winter when they get their hopes up on the first prospect that appears. They want to just rent the unit to get it over with and be able to start collecting rent, but do you want to rush into this decision with a prospect who you may spend the rest of their tenant life cycle with? It’s worth the wait and there are plenty of fish in the sea. Pleasing owners by providing monthly rent from tenants is definitely important; however as a property management company the number one thing we promise to provide is a secure investment to our owners. What kind of an investment is a long term bad tenant who we’re constantly trying to evict? The last step of the process after move-in is to maintain a professional relationship with your new resident. A good value to live by is under promising and over delivering. If it’s the other way around, you can only expect things to go downhill. If the tenant knows what to expect and is occasionally surprised by good deeds and incentives through your company, their perspective of their landlord can only improve and encourage retention. Ultimately, by utilizing a screening method which incorporates creativity in your ads and encourages equality and safety at your property, you will succeed in finding good tenants. Implement these steps into your screening process and your residents, staff and prospects will benefit greatly in return.

By Lauren Grinder http://www.naahq.org/read/aptly-spoken-blog/swimming-through-sea-equality-and-safety-finding-good-tenants-fair-screening

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On Wednesday, May 8th representatives from the Oklahoma Multifamily Housing Association (OMHA) traveled to the State Capitol in Oklahoma City for a Day at the Capitol. The following individuals from the Tulsa Apartment Association (TAA) participated. Becky Weaver of American Residential Group and OMHA Board President; Gary Goss of LynCo, Inc. and Tulsa Apartment Association Board President; Amy Bors of Winfield Property Management and TAA Board Vice President; Greg Guerrero of ASC Development & Management Company and OMHA Board Member; Cindy Gibson of Palmer Supply and OMHA Board Member; Micah Highfill of Appliance Warehouse. Along with representatives from the Central Oklahoma Apartment Association and the Stillwater Apartment Association, the Tulsa representatives met with state legislators and discussed the importance of the apartment industry to the economy. The group also had the opportunity to learn more about the legislative process from several lawmakers who came to speak to the group, and by observing the voting process on both the House and Senate floors from the gallery viewing area. Representative David Derby from Owasso gave special recognition to OMHA on the House floor, and Senator Brian Crain from Tulsa recognized OMHA on the Senate floor. “Our Day at the Capitol was a wonderful opportunity to remind our representatives who OMHA is and what we stand for,” stated OMHA Board President, Becky Weaver. “We were able to give information about the National Apartment Association and how we are a vital part of a Trillion Dollar Industry. We let them know that we are here to offer assistance and be advocates for any issue that relates to housing. It was a great way to meet our representatives without an agenda. Creating relationships with key members of the House and Senate will benefit our industry in many ways in the future.”

Webinar Wednesdays is the largest premium webinar series in the multifamily industry, featuring industry giants generally twice per month! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including leasing and marketing, resident retention, career advancement, management techniques, and other property management skills to become an "All Star" at your company!

Upcoming Webinars for 2013

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How to Lease Anything to Anyone at Any Price

Join Kate Good and the Webinar Wednesday Team on June 12th at 2pm Eastern Standard Time to get Kate's top leasing techniques!

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What’s New and What’s Hot in Fair housing

Join Anne Sadovsky and the Webinar Wednesday Team on August 7th at 2pm Eastern Standard Time to get the latest in Fair Housing! Today our industry’s involvement in the political process is not a choice – it’s just good business. So join us and make the best investment you'll ever make! Being engaged in the political process is extremely important and we encourage all members to participate by getting to know their legislators. We will be setting up meetings with local Representatives and Senators once the session ends. If you are interested in participating in these meetings please contact the TAA office at 918-747-6217 or info@taaonline.org.

Each webinar is eligible for Continuing Education Credits! Register online for individual classes or the whole series. www.multifamilyinsiders.com/shop-multifamily/category/12-webinar-wednesdays

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Tulsa Apartment Association’s

Products & Services Guide 7 Tulsa Apartment Association


PRODUCTS & SERVICES GUIDE Accounts Receivable Specialist M.A.R.S., Inc………...……………918-748-8444

Blinds Classic Blind Limited…………..….800-961-9867

Doorstep Trash Removal TrashPortation…………………….918-815-4705

Advertising Apartment Finder…...….…....…...918-639-0468 Apartment Guide……….…..…..…918-307-8972 Apartments.com……….…....…….918-488-1967 ForRent.com……………………....747-351-7349 Hawkins Digital Media…..…......…918-770-7780

Cabinets Silex Interiors.…………………......918-836-5454

Employee Benefits ADP TotalSource………………...918-810-8120

Cable & Phone Services Cox Communications.…………....918-286-4568 Carpet & Floor Covering Sales/Installation C&B Carpets & Services………...918-250-3000 Rasa Floors……………………..…918-622-6666 Sherwin-Williams……….…...…....918-439-1247 Tuff Flooring……………...………..918-610-8833 Vanco Flooring……………....…....918-270-9903

Employee Training Shoppers, Inc……………………..918-251-0154

Advertising Specialties/ Promotional Items Apartment Finder…………..……..918-639-0468 Arcadia Printing………………...…918-622-1875 20/20 Sign Design………..………918-827-7522

Fire & Water Restoration Accent Carpet Cleaning & Rest…..918-286-8510 Blackmon Mooring………………….918-606-8459 ESPO Fire & Water Rest...............918-664-3373 Mayfield Enterprises...………....…..918-853-5000 Reset Restoration…………………..918-260-4708 SERVPRO of South Tulsa……….918-437-2095 TRC Disaster Solutions..…….........918-585-1990

Air Conditioning/ Heating Supplies HD Supply……..…...................….800-431-3000 Maintenance Supply HQ…………918-407-2078 Palmer Supply…...………………..918-622-4631 Wilmar…………………………......918-304-0629

Carpet Cleaning/Restoration Accent Carpet Cleaning & Rest...918-286-8510 SERVPRO of South Tulsa……….918-437-2095

Air Duct Cleaning Accent Carpet Cleaning & Rest...918-286-8510 Barbee’s Heat & Air……......…….918-341-4983

Cleaning Services 4 Seasons Cleaning………...……918-282-2580 Jani-King of Tulsa ……...………..918-627-4475

Alarm Systems Techsico Enterprise Solutions…..918-585-2347

Collection Services M.A.R.S., Inc………………..….....918-748-8444

Gate & Fence Repair Norman Construction……….……918-447-3047

Apartment Marketing Apartment Finder…………..…..…918-639-0468 Apartment Guide………….…....…918-307-8972 Apartments.com………….….……918-488-1967 Apt Search by CORT……..………918-663-7290 ForRent.com……………………....747-351-7349

Communications Cox Communications………….....918-286-4568

General Contractor Decor Construction…….………...918-382-7663 MP Hall Construction………….…918-607-3072

Appliance Sales/Parts Appliance Warehouse…….……...800-693-4343 Ferguson Enterprises………….....918-628-1500 Maintenance Supply HQ…………918-407-2078 Metro Appliances & More………..918-622-7692 Asphalt Paving Rainproof Roofing....……….….....918-439-1942 Attorneys Mark Dixon……………………..….918-582-3191 Audio/Visual Services Hawkins Digital Media……………918-770-7780 Auto Insurance Novara Insurance Agency…..…...918-810-8200 Bathtub & Countertop Restoration Surface Restoration………….…...866-522-1908 Bed Bug Removal/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 Rove Pest Control………………...918-855-9268 West Termite & Pest Mgmt……...918-446-0474 Biohazard/Crime Cleanup Apex BioClean……………….……918-232-5721 Baytek Solutions of OK…………..918-497-9673 SERVPRO of South Tulsa……….918-437-2095 8 Tulsa Apartment Association

Chiropractic Clinic Health Source of Tulsa……….….918-398-4273

Concrete/Paving Empire Ranch Construction……..918-519-2184 PGMC………………………...……918-948-0849 Norman Construction……….……918-447-3047 Construction/Rehab Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Mayfield Enterprises………..….…918-451-1425 MP Hall Construction……….….…918-607-3072 Norman Construction……….……918-447-3047 Corporate Housing National Corporate Housing…..…918-742-3500 Courtesy Patrol Services Signal 88 Security………..….……918-289-6835 Countertops Silex Interiors.…………………......918-836-5454 Credit Check & Reporting AAA Screening…………………...913-558-1887 AmRent………….……….………..405-694-0994 CoreLogic SafeRent...……….…..972-612-2420

Foundation Repair Church Services………………….281-497-8602 Furnished Housing National Corporate Housing……..918-742-3500 Furniture Rental & Sales CORT……….………………..……918-663-7290

General Maintenance MP Hall Construction…………..…918-607-3072 Golf Carts The Buggy Station…………..…...918-521-4001 Graphic Design 20/20 Sign Design……………..…918-827-7522 Guttering Rainproof Roofing..…...……….....918-439-1942 Health & Wellness HealthSource of Tulsa…………...918-398-4273 Heat & AC Distributor Atkinson Supply…………..………918-663-2165 Palmer Supply…………...…….....918-622-4631

Heat & AC Installation Barbee’s Heat & Air………………918-341-4983 Heat & AC Service Barbee’s Heat & Air………………918-341-4983

Criminal Background Checks AAA Screening…….……………...913-558-1887 AmRent…………….…..…...……..405-694-0994 Disaster Restoration Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 ESPO Fire & Water Rest…….......918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions................918-585-1990

Holiday Lighting Roofscapes Exteriors…..………..918-364-7663

Drain Cleaning Williams Plumbing & Drain……….918-794-5555

Internet Listing Services Apartment Guide………...……..…918-307-8972

Human Resource Management ADP TotalSource………………...918-810-8120 Insurance CFR, Inc…..…………….……...….918-747-8631 JMR/PFP Insurance……………...479-785-2912 Novara Insurance Agency…..…...918-810-8200


Internet Listing Services Cont’d Apartments.com…………..…….…918-488-1967 CORT.com………………...…….…918-663-7290 ForRent.com…………………….....747-351-7349 Internet Service Provider Cox Communications…………..…918-286-4568 Janitorial Services 4 Seasons Cleaning…….……...…918-282-2580 Jani-King of Tulsa …….………..…918-627-4475 Laundry Equipment Appliance Warehouse……….…....800-693-4343 Coinmach………...…………….…..918-622-4600 Metro Appliances & More…….…..918-622-7692

Lawn & Landscape Service A Sharp Cut Lawn Services……...918-296-9273 Cannon Todd Enterprises…….…..918-810-9318 Lawns By Nature..………...…....…918-250-1090 Lawns of Tulsa…………………..…918-955-0961 PGMC…………………...……….…918-948-0849 Roark Landscaping…………….….918-294-3222 Triple C Services…….…………….918-629-0835 U.S. Lawns…………………..….….918-851-8285

Payroll Services ADP TotalSource………………...918-810-8120

Sales-Multifamily Specialist First Commercial Real Estate…...918-495-1551

Pest Control Arrow Exterminators……………...918-258-9669 Complete Pest Control….……..…918-585-8816 Rove Pest Control…………….…..918-855-9268 Triple C Services………………….918-629-0835 West Termite & Pest Mgmt……...918-446-0474

Security Signal 88 Security………..….……918-289-6835

Plumbing Williams Plumbing & Drain………918-794-5555

Siding Caliber Roofing…………………...918-289-5038 James Hardie Building Products..918-804-1621 Red River Roofing……………..…918-270-2888 Roofscapes Exteriors…...…….....918-364-7663

Plumbing Supplies Atkinson Supply…………...…...…918-663-2165 Empire Plumbing Supply………...918-492-0110 Ferguson Enterprises…….….…...918-628-1500 HD Supply……..…...................….800-431-3000 Palmer Supply……………...……..918-622-4631 Wilmar……………...……………...918-304-0629 Pool & Spa Repair American Leak Detection………..918-298-5325 Pre-Acquisition & Property Performance Analysis

Comm. Property Research Corp..918-481-8882

Leak Detection American Leak Detection………....918-298-5325

Pressure Washing Triple C Services………………….918-629-0835

Legal Services Mark Dixon….…….………........….918-582-3191

Printing Arcadia Printing………………..….918-622-1875

Lighting Sales Ferguson Enterprises…………...918-628-1500

Property Research Research America………...……..918-481-8882 Shoppers, Inc……………………..918-251-0154

Maintenance/Cleaning Supplies Atkinson Supply…………….....…..918-663-2165 HD Supply………………….….…...800-431-3000 Maintenance Supply HQ…….…....918-407-2078 Wilmar………………………….…...918-304-0629 Market Analysis Research America…………....…918-481-8882 Market Survey MarketSurveyTools.com….........…866-491-7500 Massage Therapy Health Source of Tulsa………..…..918-663-2165 Meth Lab Cleanup/Testing Apex BioClean………………….….918-232-5721 Baytek Solutions of OK…………...918-497-9673 PCC Cleaning & Restoration….….918-641-1111 Mobile App Development ReTenant………..……………..…..918-812-7901 Mystery (Secret) Shopper Shoppers, Inc…………………..…..918-251-0154 Paint Manufacturing & Supplies H-I-S Paint Manufacturing Co..…..800-553-2077 Kelly-Moore Paint…………….…...918-619-9340 Sherwin-Williams………….……....918-628-1234 Painting Contractors Caliber Roofing………………….....918-289-5038 H-I-S Paint Manufacturing Co…....800-553-2077 Kelly-Moore Paint………..………...918-619-9340 Mayfield Enterprises…..…...……...918-451-1425 Patio & Pool Furniture Leisure Creations……….…...…….866-765-6726 Texacraft Tropic Craft..…..….........800-313-5052

Recycling Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 TrashPortation…………………….918-815-4705 Valet Waste………………………..817-798-2103 Renter’s Insurance Novara Insurance Agency…..…...918-810-8200

Slab Leaks American Leak Detection………..918-298-5325 Williams Plumbing & Drain………918-794-5555

Siding Materials - Wholesale ABC Supply Co…………………...918-627-9348 Signs Arcadia Printing…………....…..…918-622-1875 20/20 Sign Design……..…………918-827-7522 Snow Removal A Sharp Cut Lawn Services……..918-296-9273 Cannon Todd Enterprises………..918-810-9318 Empire Ranch Construction……..918-519-2184 Lawns By Nature..…………......…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 U.S. Lawns…………………….…..918-851-8285 Telephone Systems Techsico Enterprise Solutions…..918-585-2347 Temporary Housing National Corporate Housing…..…918-742-3500 Termite Inspections/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 Rove Pest Control………………...918-855-9268 West Termite & Pest Mgmt……...918-446-0474

Resident Screening AAA Screening…………………...913-558-1887 AmRent …….……….…....……....405-694-0994 CoreLogic SafeRent…….………..972-612-2420

Tile C&B Carpets & Services……..….918-250-3000 Rasa Floors.……………………....918-622-6666 Sherwin-Williams…..……………..918-439-1247 Tuff Flooring……...……...………..918-610-8833 Vanco Flooring…………….….…..918-270-9903

Resurfacing & Repair Surface Restoration………….......866-522-1908

Towing Storey Wrecker……………......….918-585-5571

Retaining Walls PGMC……………………….…..…918-948-0849

Tree Service Lawns By Nature..……………..…918-250-1090

Roof Inspections Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942

Video Production Services Hawkins Digital Media…………....918-770-7780

Roof Installation & Repair Above It All Roofing & Const …...918-398-6595 Caliber Roofing…………………...918-289-5038 CPR of Tulsa……………………...918-369-6245 Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942 Red River Roofing………..…....…918-270-2888 Roofscapes Exteriors…..…….…..918-364-7663 Saratoga Roofing…………….......918-995-7258

Waste Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 TrashPortation…………….………918-815-4705 Valet Waste………………………..817-798-2103 Water Extraction ESPO Fire & Water Rest.............918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions……….....918-585-1990 Windows - Wholesale ABC Supply Co…………………...918-627-9348

Roofing Material - Wholesale ABC Supply Co…………………...918-627-9348 9 Tulsa Apartment Association


JUNE 2013 Sun

Mon

Tue

Wed

Thu

Fri

Sat June 5th: Supplier Council 11:30am

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Council

Location: Fuddruckers

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June 11th: Golf Classic 7:00am

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Location: Forest Ridge Golf Club

Golf Classic

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NAA Education Conference San Diego, CA

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28

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June 20-22: NAA Education Conference San Diego, CA

29/30

JULY 2013 Sun

Mon

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Tue

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Fri

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Sat

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Monthly Luncheon

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Board Meeting

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July 16th: Luncheon Meeting Topic: Handling Complaints & Service Recovery Speaker: Kathy Shook

11:30am Crowne Plaza Hotel (81st & Lewis, Tulsa)

June 30th: Board of Directors Meeting 11:30am Location: Leon’s


5810 E. Skelly Dr., Suite 200 Tulsa, OK 74135 918.748.8444 Phone 918.748.8492 Fax mars@marscollect.com www.marscollect.com

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Take your career to the next level without leaving home.

If you are a busy professional who may not have the time or ability to travel to your training, CAM Online may meet your needs! CAM Online offers a self-paced program that allows for your busy schedule.

www.naahq.org/education

Meet Your TAA 2013 Ambassadors Meghan Barrios

Crystal Ragsdale

Estancia

Country Club Gardens—IRM

Q. How many years have you been in the apartment industry and what do you love most about it? A. 12, I love people and helping them

Q. How many years have you been in the apartment industry and what do you love most about it? A. 3 years, I get to pay it forward

Q. What is your favorite TAA event? A. Zenith A wards / Leah’s Baskets Q. What was your favorite childhood toy? A. Teddy Ruxpin and Barbies Q. If you could visit any where in the world, where would you go and why? A. Paris, France because it is the city of love Q. What super power would you most like to have? A. Power to heal Q. What is your favorite movie? A. Anchorman / Bridesmaids / Top Gun Q. What is your favorite ice cream flavor? A. Red velvet cake Q. What was your first job? A. Image Cleaners Q. What is your nickname? A. Megs

Q. What is your favorite TAA event? A. Zenith A wards Q. What was your favorite childhood toy? A. Bicycle Q. If you could visit any where in the world, where would you go and why? A. V enice & Ireland, for the culture, history and architecture Q. What super power would you most like to have? A. Control the elements Q. What is your favorite movie? A. The Quiet Man Q. What is your favorite ice cream flavor? A. German chocolate Q. What was your first job? A. Carhop at Beacon Drive Q. What is your nickname? A. Baby girl

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     

Locate hidden leaks in water, drain & sewer pipes under slab floors, underground, asphalt & behind walls Locate hidden leaks in pools, spas & fountains Hydrostatic test drain pipes/pressure test potable water pipes Locate structural leaks in buildings using thermal imaging instruments Video inspections/line locating Trenchless and conventional replacement of sewer and drain pipes Complete plumbing service and pool repair

FOR SERVICE CALL 918-298-5325 OR 888-571-5325(LEAK) 13 Tulsa Apartment Association


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TULSA APARTMENT ASSOCIATION 6855 SOUTH CANTON AVENUE TULSA, OKLAHOMA 74136

Junenewsletter 2013  

TAA June Newsletter 2013

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