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Tulsa Apartment Association

January 2013

JANUARY LUNCHEON Tuesday, January 15th 11:30am

STATE OF THE INDUSTRY Steve Ganzkow, Senior Vice President of American Residential Group, will recap 2012 and forecast 2013.

Hilton Tulsa Southern Hills

(81st & Lewis)

Registration By January 11th: $29 member/$39 non-member By January 14th: $34 member/$44 non-member At the Door: $39 member/$49 non-member Phone: (918) 747-6217 Fax: (918) 747-6244 Email: kcooper@taaonline.org Cancellation Policy: Reservations may be cancelled up to 48 hours prior to the event at no charge. If reservations are cancelled less than 48 hours prior to the event you will be required to pay for the reservation in full. You may send someone in their place at no charge.

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What’s Inside A Funny Thing Happened on the Way to the Model: Shopping War Stories from the Apartment Industry Generation Y Traits Landlords Call on Psychic to Screen Tenants Products & Services Guide … and much more!

WIN A FREE TRIP! THE LARGEST EVENT in Multifamily Housing is Coming...

2013 NAA EDUCATION CONFERENCE & EXPOSITION Nowhere else will you find world renown and successful keynote speakers such as Richard Branson and Bert Jacobs along with more than 50 breakout sessions on all the hot industry topics. Combine this unparalleled education with numerous networking opportunities and hundreds of suppliers demonstrating the latest trends, products, and technology, and the decision to attend becomes easy.

You could win an all-expense paid trip to the 2013 NAA Education Conference & Exposition in San Diego! Create a 30 second video that covers a day in your life as an apartment industry professional and submit to the “Get Reel” Career Video Challenge. Entry deadline: January 31, 2013 http://www.naahq.org/education/naaei/ campaigns/Pages/CareerVideoChallenge.aspx

INSPIRATION INNOVATION CONNECTIONS SAN DIEGO, CA • JUNE 19-22, 2013


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2013 BOARD OF DIRECTORS Gary Goss..……………...……..…...........President LynCo, Inc.

Amy Bors....……....………....….1st Vice President Winfield Property Management

Davi Miesner.……...…...……….….2nd Vice President BSR Trust

ADVISORY DIRECTORS Lyn Goss……………………...LynCo, Inc John Miller…………..Case & Associates Scott Gardner….Crosshaven Properties

VENDOR ADVISORY DIRECTORS Buddy Atkinson……….Atkinson Supply

Greg Wright…...………………………......Treasurer Capital Assets, Inc.

Kim Denton………..….………………..….Secretary

EXECUTIVE DIRECTOR

Apartment Guide Leslie Ariza...Cox Communications Gary Atkinson...Atkinson Supply Co. Amber Bayles...American Residential Group Cindy Carlock...Case & Associates Sherri Dugan...ASC Development & Management Co. Cindy Gibson...Palmer Supply Co. Jaimie Overton…The Leinbach Company Tracy Phillips...Case & Associates Properties, Inc. Crystal Tolen...Apartment Finder Becky Weaver...American Residential Group

Each webinar is eligible for Continuing Education Credits!

Keri Cooper kcooper@taaonline.org

EXECUTIVE ASSISTANT Laura Greenleaf lgreenleaf@taaonline.org

Tulsa Apartment Association 6855 South Canton Avenue Tulsa, OK 74136 Phone: 918-747-6217 Fax: 918-747-6244 www.taaonline.org

Webinar Wednesdays is the largest premium webinar series in the multifamily industry, featuring industry giants generally twice per month! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including leasing and marketing, resident retention, career advancement, management techniques, and other property management skills to become an "All Star" at your company! Join Lisa Trosien and the Webinar Wednesday Team on January 16th at 2pm Eastern Standard Time for only $29.99!

Join James Watters and the Webinar Wednesday Team on January 30th at 2pm Eastern Standard Time for only $29.99!

Upcoming Webinars for 2013 1/16/13

Lisa Trosien

Selling YOUniversity– Creating Closing Confidence

1/30/13

James Watters Learn how to put Ratings & Reviews to Work for you

2/13/13

Eric Broughton Craigslist Advanced—How to Maximize your Craigslist Strategy

2/27/13

Cathy Macaione Upgrade your Interior Design Selections...Without Breaking your Budget

Register online for individual classes or the whole series. http://www.multifamilyinsiders.com/shop-multifamily/category/12-webinar-wednesdays

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A Funny Thing Happened on the Way to the Model: Shopping War Stories from the Apartment Industry After 13 years of shopping apartment communities in almost every state in this country, we still never say, “We’ve seen it all!” Why? Because after tens of thousands of shopping reports, we continue to get the occasional new “twist” on the standard apartment leasing presentation. Some of these twists are often downright twisted. Most are entirely inappropriate and represent huge leasing no-nos, and some things that happen when we are out shopping are downright unforgivable. Yet they are often hilarious! Below are just a few of the more unusual shops we have done through the years. Enjoy!

Here’s the Keys, Master! It was a nice spring morning, and our shopper was looking forward to completing his shopping evaluation. He realized it would mean a tour of the community in the beautiful weather. As he approached the leasing office of what seemed to be a wellmaintained apartment community, his expectations of this leasing presentation were high. The initial first impression of this property was very positive, and everything seemed to be in order. As he entered the leasing office, a nicely dressed and well-groomed woman was sitting at a desk in the nicely-appointed room. She looked up from her paperwork, smiled, and said hello. But she didn’t stand to greet our shopper or offer him a seat. Yet as instructed, the shopper walked up to this on-site professional and inquired about a one bedroom. At that point, the manager did the unthinkable. She pulled a set of master keys from her desk drawer, handed them to the shopper, and pointed in a general direction. “The only thing I have left is on the second floor, Apartment 234. It’s right up the second set of stairs going that way. See what you think.” The shopper was flabbergasted by this action of the apartment owner’s agent. For just a second he considered taking the keys and driving off. Instead, he completed his assignment by viewing the apartment, walking the grounds, and returning the master keys to the otherwise friendly onsite representative. Interestingly, the apartment he saw on his own was in

C’mon Up, Big Boy! This shopping incident actually happened to my husband, Rick Ellis, one of my “best” shoppers. This shop took place more than a few years ago in the west Texas town of Midland. Rick was younger, had more hair, and fewer pounds back then. You’ll see why this is relevant in just a moment. The apartment community he was shopping was upscale and desirable. The leasing professional was poised, friendly, and gave an incredible performance. Rick was thinking that this would likely be a perfect shop that would earn the company’s highest report score. Everything was going great until this otherwise outstanding leasing professional did something very inappropriate. This young woman invited Rick up to her apartment! Can you believe that? (And as his wife, I was a little bit perturbed.) But it was not quite as bad as it sounds. She was having a party in her apartment that evening, and she was inviting him to that little celebration. Unfortunately, it ruined what could have been an award-winning leasing presentation. And it confirmed our client’s concern about why this particular leasing consultant seemed to only close her male prospects! Page 4


Other funny comments seem to have recurring themes. Here are a few we hear quite often. A leasing professional complains to our shopper about their manager or management company. The onsite person who does or says a “no-no” and then comments, “Gee, I’m glad you’re not a shopper or I would be in big trouble!” How about the leasing professional who had just returned from McDonald’s when our shopper showed up. She asked the shopper, “Do you mind if I finish my lunch before I show you the apartment?” Please understand the vast majority of our shops are good or very good. We are proud of the overall professionalism and expertise of the thousands of on-site professionals in this great industry! Lest you think I’m poking fun at our wonderful customers, let me tell you a few stories on us -- on our shopping company. Hey, we all make mistakes sometimes, right? Well, don’t tell anyone about these stories because they are downright embarrassing! And while these goofy messes happened to EPMS, any shopping company has similar stories to tell. We had a shopper in Houston who “fabricated” eight shopping reports and turned them in to us for payment. Fortunately, some inconsistencies were noticed during our second review. It seems the shopper’s experiences were very similar — too similar - at each community. We had this shopper visited by our collection person, “Nick the Knife!” “Let’s strike a deal,” said our shopper to the leasing consultant he was to shop. He called her up by phone and offered to split his shopping fee if she would just help him fill the report out and avoid a time-consuming trip to the property. (Ouch!) Fortunately, this honest on-site professional reported our lazy shopper to her supervisor, who immediately called EPMS. Boy, were we red faced! And then there are the shoppers who decide to fill out the shopping report during the leasing presentation, in full view of the person being shopped! Some shoppers just don’t get the concept. And, finally, there is the occasional male shopper who simply can’t resist the temptation to ask a cute leasing professional for her home phone number. Hey, buddy, we’re not running a dating service. This is a shopping company! Now you see why I say that anything can happen during a shopping evaluation! I hope you enjoyed this lighter side of the apartment shopping and employee evaluation business. Perhaps I or one of my shoppers will see you at your property in the future. Happy leasing! Joanna Ellis, CAM, CAPS, is the president of Ellis Property Management Services and directs hundreds of shopping reports throughout the nation every month. EPMS also produces the eSHOP, a special Internet shopping report that evaluates the quality and response time to inquiries to a community’s Internet advertising. Article for Apartment Industry Publications Submitted by Joanna Ellis, CAPS President and Principal of Ellis, Partners in Mystery Shopping https://www.epmsonline.com/wp-content/uploads/2011/09/articles/Shoppingstories.pdf

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“62% of young adults are apathetic to traditional advertising messages.”

TRAITS

For Generation Y, it’s all about the relationship, the experience, and the NOW factor!

In the Y generation world, your brand message is passed along virally through word-of-mouth – or word-of-mouse! – via Facebook, Yelp, Twitter, direct SMS/text messages and more. What an impact this makes to your brand and to your bottom line. So how do you form that relationship with this “millennial” customer you’ve never met or are meeting for the first time?

Your reputation MUST precede you! You’ve got to get in the social media game – interact with current customers, engage them in an online format so they will tell their friends about you. Don’t fear online ratings sites; research shows that 68% trust sites with mixed reviews (rather than merely those with only good things to say). They want to know they are getting both sides of the story!

Be the person you represent yourself as! It’s still about truth in advertising. Your online listings must be truly representative of your product and more importantly their real customer experience must mirror what they have “heard” about you!

Remember, Generation Y wants what you’ve got if you can persuade them you’ve got what they need. They need the latest and greatest in products, services, and technology – whether that’s the newest gym equipment, free Wi-Fi connectivity, a cool coffee lounge, or simply the ease of communicating with you online 24/7. https://www.epmsonline.com/articles-of-interest/y-generation-traits/

Landlords call on psychic to screen tenants New York property manager mixes 'psychic credit checks' with people skills to determine who would make a good tenant.

Landlords do all kinds of screening to determine whether someone will be a good tenant, pay the rent on time and treat the property well. Several landlords in New York have a special tool: Their property manager is a psychic. In addition to pulling tenants' credit reports for the traditional screening, Joan Baker subjects the tenants to "psychic credit checks." "It’s more than just a hunch about somebody," she told The New York Times. "It’s a physical reaction you get, where you can almost see what’s going to happen once they move in." You may laugh, but Baruch Herzfeld, who contracts with Baker to manage buildings and screen tenants – particularly the artistic types -- finds her services invaluable. "I’ve never had a problem with anyone she’s checked into," Herzfeld said. "I don’t know what part is psychic, what part is luck and what part is interpersonal skill. But I know she’s effective." Choosing good tenants is the top challenge for most landlords, and they all wish they could see into the future when deciding which tenants to accept (while adhering to federal anti-discrimination laws and local landlord-tenant ordinances). It's easy to run a credit check, but a high FICO score doesn't always make someone a good tenant. Plus, particularly in these times, there is a difference between someone who has a low credit score because he or she suffered a foreclosure and someone whose credit score is low because he never pays any of his bills on time. If you're not psychic, be sure to go beyond the credit check and do a good screening interview plus check with former landlords. From the Times article, it appears as if Baker has property-management skills beyond her psychic abilities, which may also account for her success – and is something most landlords can emulate. "If you don’t have credit and somebody gives you a positive evaluation, you’re more likely to pay rent on time to prove that person right," Herzfeld told The Times "That, and you don’t want to disappoint a psychic. She might put a hex on you." By Teresa at MSN Real Estate http://realestate.msn.com/blogs/listedblogpost.aspx?post=cca9cf5d-96c5-4816-ae84-f4be0b146608 Page 6


Tulsa Apartment Association’s

PRODUCTS & SERVICES GUIDE


PRODUCTS & SERVICES GUIDE Accounts Receivable Specialist M.A.R.S., Inc………...……………918-748-8444 Advertising Apartment Finder…...….…....…...918-639-0468 Apartment Guide……….…..…..…918-307-8972 Apartments.com……….…....…….918-488-1967 ForRent.com……………………....747-351-7349 Hawkins Digital Media…..…......…918-770-7780 MyNewPlace.com………..…..…...800-689-5388 Advertising Specialties/ Promotional Items Apartment Finder…………..……..918-639-0468 Arcadia Printing………………...…918-622-1875 20/20 Sign Design………..………918-827-7522 Air Conditioning/ Heating Supplies HD Supply……..…...................….800-431-3000 Maintenance Supply HQ…………918-407-2078 Palmer Supply…...………………..918-622-4631 Wilmar…………………………......918-304-0629 Air Duct Cleaning Accent Carpet Cleaning & Rest...918-286-8510 Barbee’s Heat & Air……......…….918-341-4983 OMNI Carpet & Tile Cleaning…...918-477-9332 Alarm Systems Techsico Enterprise Solutions…..918-585-2347 Animal Control B-GONE Wildlife Specialist……...918-241-2677 Apartment Marketing Apartment Finder…………..…..…918-639-0468 Apartment Guide………….…....…918-307-8972 Apartments.com………….….……918-488-1967 Apt Search by CORT……..………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com…………...…...800-689-5388 Appliance Sales/Parts Appliance Warehouse…….……...800-693-4343 Ferguson Enterprises………….....918-628-1500 Maintenance Supply HQ…………918-407-2078 Metro Appliances & More………..918-622-7692 Asphalt Paving Rainproof Roofing....……….….....918-439-1942 Attorneys Fontanez Law Firm, PLC….……..918-894-4415 Mark Dixon……………………..….918-582-3191 Audio/Visual Services Hawkins Digital Media……………918-770-7780 Auto Insurance Novara Insurance Agency…..…...918-810-8200 Bathtub & Countertop Restoration Surface Restoration………….…...866-522-1908 Bed Bug Removal/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474 Biohazard/Crime Cleanup Apex BioClean……………….……918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111 Servpro…………………………….918-437-2095

Blinds Classic Blind Limited…………..….800-961-9867 Cabinets Silex Interiors.…………………......918-836-5454 Cable & Phone Services Cox Communications.…………....918-286-4568 Windstream Communications…...918-455-3403 Carpet & Floor Covering Sales/Installation C&B Carpets & Services………...918-250-3000 Rasa Floors……………………..…918-622-6666 Sherwin-Williams……….…...…....918-439-1247 Tuff Flooring……………...………..918-585-2702 Vanco Flooring……………....…....918-270-9903 Carpet Cleaning/Restoration Accent Carpet Cleaning & Rest...918-286-8510 OMNI Carpet & Tile Cleaning…..918-477-9332 Servpro…………………………….918-437-2095 Chiropractic Clinic Health Source of Tulsa……….….918-398-4273 Cleaning Services 4 Seasons Cleaning………...……918-282-2580 Jani-King of Tulsa ……...………..918-627-4475 Collection Services BetterNOI………………………….509-643-5790 M.A.R.S., Inc………………..….....918-748-8444 Communications Cox Communications………….....918-286-4568 Windstream Communications…..918-455-3403 Concrete/Paving Empire Ranch Construction……..918-519-2184 Professional Grounds Management Corporation………………...……918-948-0849 Norman Construction……….……918-447-3047 Concrete Slab Lifting URETEK ICR……………..…….…918-250-0205 Construction/Rehab Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Mayfield Enterprises………..….…918-451-1425 MP Hall Construction……….….…918-607-3072 Norman Construction……….……918-447-3047 Corporate Housing National Corporate Housing…..…918-742-3500 Countertops Silex Interiors.…………………......918-836-5454 Credit Check & Reporting AmRent………….……….………..405-694-0994 CoreLogic SafeRent...……….…..972-612-2420 Criminal Background Checks AmRent…………….…..…...……..405-694-0994 Disaster Restoration Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest…….......918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions................918-585-1990 Drywall Repair Turnover Painters…………...…...918-619-9340

Employee Benefits ADP TotalSource………………...918-810-8120 Employee Training Shoppers, Inc……………………..918-251-0154 Fire & Water Restoration Accent Carpet Cleaning & Rest…918-286-8510 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 Mayfield Enterprises...……….…..918-853-5000 Reset Restoration………………..918-260-4708 Servpro…………………………….918-437-2095 TRC Disaster Solutions..……......918-585-1990 Foundation Repair Church Services………………….281-497-8602 URETEK ICR……………...….…..918-250-0205 Furnished Housing National Corporate Housing……..918-742-3500 Furniture Rental & Sales CORT……….………………..……918-663-7290 Gate & Fence Repair Norman Construction……….……918-447-3047 General Contractor Decor Construction…….………...918-382-7663 MP Hall Construction………….…918-607-3072 General Maintenance MP Hall Construction…………..…918-607-3072 Golf Carts The Buggy Station…………..…...918-521-4001 Graphic Design Oakwood Graphics…………..…...918-379-0993 20/20 Sign Design……………..…918-827-7522 Guttering B-GONE Wildlife Specialist…...…918-241-2677 Rain Flow Systems……………….918-833-1952 Rainproof Roofing..…...……….....918-439-1942 Health & Wellness HealthSource of Tulsa…………...918-398-4273 Heat & AC Distributor Atkinson Supply…………..………918-663-2165 Palmer Supply…………...…….....918-622-4631 Heat & AC Installation Barbee’s Heat & Air………………918-341-4983 Heat & AC Service Barbee’s Heat & Air………………918-341-4983 CLEAResult……………………….918-361-5882 Holiday Lighting Roofscapes Exteriors…..………..918-364-7663 Human Resource Management ADP TotalSource………………...918-810-8120 Insurance CFR, Inc…..…………….……...….918-747-8631 JMR/PFP Insurance……………...479-785-2912 Novara Insurance Agency…..…...918-810-8200


Internet Listing Services Apartment Guide………...……..…918-307-8972 Apartments.com…………..………918-488-1967 CORT.com………………...………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com………...……...800-689-5388 Internet Service Provider Cox Communications………….…918-286-4568 Windstream Communications…..918-455-3403 Janitorial Services 4 Seasons Cleaning…………...…918-282-2580 Jani-King of Tulsa ……………..…918-627-4475 Laundry Equipment Appliance Warehouse…………....800-693-4343 Coinmach………...…………...…..918-622-4600 MacGray Services………………..918-969-2453 Metro Appliances & More………..918-622-7692 Lawn & Landscape Service A Sharp Cut Lawn Services……...918-296-9273 Cannon Todd Enterprises………..918-810-9318 Lawns By Nature..………...…...…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 Rain Flow Systems……………….918-833-1952 Roark Landscaping…………...….918-294-3222 Triple C Services…….………..….918-629-0835 U.S. Lawns…………………..…….918-851-8285

Payroll Services ADP TotalSource………………...918-810-8120 Pest Control Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control….……..…918-585-8816 Triple C Services………………….918-629-0835 West Termite & Pest Mgmt……...918-446-0474 Plumbing American Leak Detection………..918-298-5325 Plumbing Supplies Atkinson Supply…………...…...…918-663-2165 Empire Plumbing Supply………...918-492-0110 Ferguson Enterprises…….….…...918-628-1500 HD Supply……..…...................….800-431-3000 Palmer Supply……………...……..918-622-4631 Wilmar……………...……………...918-304-0629 Pool & Spa Repair American Leak Detection………..918-298-5325 Pre-Acquisition & Property Performance Analysis Comm. Property Research Corp..918-481-8882 Pressure Washing Central States Pressure Wash….918-820-0739 Triple C Services………………….918-629-0835

Leak Detection American Leak Detection………..918-298-5325

Printing Arcadia Printing………………..….918-622-1875 Oakwood Graphics…………...…..918-379-0993

Legal Services Fontanez Law Firm, PLC………..918-894-4415 Mark Dixon….…….………......….918-582-3191

Property Research Research America………...……..918-481-8882 Shoppers, Inc……………………..918-251-0154

Lighting Sales Ferguson Enterprises…………....918-628-1500

Recycling Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103

Maintenance/Cleaning Supplies Atkinson Supply……………....…..918-663-2165 HD Supply………………….……...800-431-3000 Maintenance Supply HQ………....918-407-2078 Wilmar………………………...…...918-304-0629

Remodeling Turnover Painters………………...918-619-9340

Market Analysis Research America…………......…918-481-8882

Renter’s Insurance BetterNOI………………………….509-643-5790 Novara Insurance Agency…..…...918-810-8200

Market Survey MarketSurveyTools.com….......…866-491-7500 Massage Therapy Health Source of Tulsa…………..918-663-2165

Resident Screening AmRent …….………….…...……..405-694-0994 BetterNOI………………………….509-643-5790 CoreLogic SafeRent…….………..972-612-2420

Meth Lab Cleanup/Testing Apex BioClean…………………….918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111

Resurfacing & Repair Surface Restoration………….......866-522-1908

Moving Services Moving Solutions……………..…..918-254-9888

Roof Inspections Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942

Mystery (Secret) Shopper Shoppers, Inc……………………..918-251-0154 Paint Manufacturing & Supplies H-I-S Paint Manufacturing Co.…..800-553-2077 Kelly-Moore Paint…………….…..918-619-9340 Sherwin-Williams………………....918-628-1234 Painting Contractors All Nation Renovation …………...713-783-9800 H-I-S Paint Manufacturing Co…...800-553-2077 Kelly-Moore Paint………………...918-619-9340 Mayfield Enterprises……...……...918-451-1425 Tulsa Premier Painting ………….918-833-1952 Turnover Painters……………......918-619-9340

Retaining Walls PGMC……………………….…..…918-948-0849

Roof Installation & Repair Above It All Roofing & Const …...918-398-6595 CPR of Tulsa……………………...918-369-6245 Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942 Red River Roofing………..…....…918-270-2888 Roofscapes Exteriors…..…….…..918-364-7663 Saratoga Roofing…………….......918-995-7258 Wilco Guttering……...…….......….918-664-8984

Sales-Multifamily Specialist First Commercial Real Estate…...918-495-1551 Security First Response Emergency Serv..214-770-9159 Signal 88 Security………..….……918-289-6835 Slab Lifting URETEK ICR……………..…….…918-250-0205 Siding James Hardie Building Products..800-426-4051 Red River Roofing……………..…918-270-2888 Roofscapes Exteriors…...…….....918-364-7663 Signs Arcadia Printing…………....…..…918-622-1875 Oakwood Graphics……..………..918-379-0993 20/20 Sign Design……..…………918-827-7522 Snow Removal A Sharp Cut Lawn Services……..918-296-9273 Cannon Todd Enterprises………..918-810-9318 Empire Ranch Construction……..918-519-2184 Lawns By Nature..…………......…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 U.S. Lawns…………………….…..918-851-8285 Storage Services Moving Solutions……………..…..918-254-9888 Telephone Systems Techsico Enterprise Solutions…..918-585-2347 Temporary Housing National Corporate Housing…..…918-742-3500 Termite Inspections/Treatment Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474 Tile C&B Carpets & Services……..….918-250-3000 Rasa Floors.……………………....918-622-6666 Sherwin-Williams…..……………..918-439-1247 Tuff Flooring……...……...………..918-585-2702 Vanco Flooring…………….….…..918-270-9903 Towing Storey Wrecker……………......….918-585-5571 Transportation Services Moving Solutions……………..…..918-254-9888 Tree Service Lawns By Nature..……………..…918-250-1090 Utilities Public Service Co. of OK……...…918-599-2656 Video Production Services Hawkins Digital Media…………....918-770-7780 Waste Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103 Water Extraction Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 OMNI Carpet & Tile Cleaning…..918-477-9332 TRC Disaster Solutions……….....918-585-1990 Wildlife Removal Bug Zappers Pest Control……….405-922-5268


JANUARY 2013 Sun

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Council

January 2nd: Supplier Council 11:30am Location: Fuddruckers

New Years Day TAA Office Closed

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January 15th: Luncheon Meeting Topic: State of the Industry Speaker: Steve Ganzkow of ARG

11:30am Hilton Hotel

Luncheon Meeting

(81st & Lewis, Tulsa)

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January 29th:

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Board of Directors Meeting 11:30am

Board Meeting

FEBRUARY 2013 Sun

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CAM/CAS Course

CAM Course

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CAM/CAS Course

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Supplier Success Course

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February 1st:

Sat 2

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Supplier Success Course 9:00am-4:00pm Location: Ferguson Enterprises

February 5-7 & 12-14 & 20-21: CAM & CAS Designation Course 8:30am-5:00pm Ferguson Enterprises Classroom (6525 E. 42nd St., Tulsa)

February 6th:

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Supplier Council 11:30am Location: Fuddruckers

February 19th:

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Luncheon Meeting Topic: TBD 11:30am Hilton Hotel (81st & Lewis, Tulsa)

February 26th: Board of Directors Meeting 11:30am


5810 E. Skelly Dr., Suite 200 Tulsa, OK 74135 918.748.8444 Phone 918.748.8492 Fax mars@marscollect.com www.marscollect.com

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Locate hidden leaks in water, drain & sewer pipes under slab floors, underground, asphalt & behind walls Locate hidden leaks in pools, spas & fountains Hydrostatic test drain pipes/pressure test potable water pipes Locate structural leaks in buildings using thermal imaging instruments Video inspections/line locating Trenchless and conventional replacement of sewer and drain pipes Complete plumbing service and pool repair

FOR SERVICE CALL 918-298-5325 OR 888-571-5325(LEAK)

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www.naahq.org/education

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Apartment Communities are Going Green Here are some bullet point tips to help you go green at your apartment community. These ideas only scratch the surface, but every little bit helps!

For Residents and Apartments  

Offer online payment options for rent. Send online/email notices to residents vs. paper notices.

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Use “Green” products when available: Change light bulbs to CFL’S (Compact Fluorescent Bulbs) Use water saving fixtures like showerheads, commodes, kitchen and bath faucets Use Energy Star appliances If you can, replace old water heaters with tankless models – these save on energy, and give you back up to 16 sq ft of storage space in a typical utility closet Install programmable thermostats in apartments Use Low VOC paints

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Recycle Building Supplies and Household Items: Carpet Inkjet and laser printer cartridges and wireless phones Electronics – you can direct residents to MyGreenElectronics.org for the “how to” Plastic, glass, and paper products Even large items like mattresses and furniture

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Your Property Management Office Turn off computers and unplug unnecessary electronics at night Use online banking and teller scanners Create a paperless office by using email to issue owner statements Hold training sessions over the Web. (Saves gas in transit to/from the meeting too) Create virtual Policy and Procedure Manuals Replace light switches with occupancy sensors in all infrequently used common spaces Resources for You And Your Residents

The EPA’s ENERGY STAR Website can help you get started with a plan to improve your building’s energy performance. They also list products that are designed to cut costs and increase efficiency. The EPA Guiding Principles for Federal Leadership in High Performance and Sustainable Buildings, recently adopted by over 18 federal agencies, including EPA, provide a good model. The Guiding Principles call for integrated design, energy performance, water conservation, indoor environmental quality, and materials aimed at helping Federal agencies and organizations:

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Reduce the total ownership cost of facilities Improve energy efficiency and water conservation Provide safe, healthy, and productive built environments Promote sustainable environmental stewardship

Find information about developments in green property management, resources for multifamily professionals and education opportunities to advance in green property management. http://www.naahq.org/green/

Mindy Williams in Greener Properties http://www.greenpropertymanagement.com/2010/11/apartment-communities-go-green/ Page 13


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TULSA APARTMENT ASSOCIATION 6855 SOUTH CANTON AVENUE TULSA, OKLAHOMA 74136

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TAA January 2013 Newsletter