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NEWSLETTER April 2013 In This Issue Street Smarts for Dealing with Irate Residents

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Celebrate Earth Day 2013

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TULSA APARTMENT ASSOCIATION

Products & Services Guide

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Building a brighter future...together

Meet Your TAA 2013 Ambassadors: Charlsey McBee & Jennifer Watts

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EXCEPTIONAL SERVICE

Visit http://tinyurl.com/TAAService to register to attend

Opportunity to visit with over 50 Vendors Don’t miss the opportunity to meet vendors & fellow apartment industry professionals and discover new products and services that can impact your NOI.

FREE ADMISSION!

Visit http://tinyurl.com/TAAMaintEcon to register to attend

For apartment and rental home owners, management company staff and apartment community managers and staff. Free admission if you register in advance, $10 if you register at the door.

visit www.tinyurl.com/2013OMHATradeShow to register to attend

Win Prizes By attending the OMHA Trade Show you will have the opportunity to win on of the various door prizes and an opportunity to win one of two $500 cash prizes (must be a member). Wear your Derby Hat and have an opportunity to win a cash prize for the best hat. Contact the TAA office (918-747-6217 or info@taaonline.org) for full details.

Customer Service Workshop - South Ballroom Maintenance Economics Seminar- North Ballroom


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2013 BOARD OF DIRECTORS Gary Goss..……………...………..…........President LynCo, Inc.

Amy Bors....……....…………..….1st Vice President Winfield Property Management

Davi Miesner.……...…...……....2nd Vice President BSR Trust

Greg Wright…...………………………......Treasurer Capital Assets, Inc.

Kim Denton………..….……………….….Secretary Apartment Guide Leslie Ariza...Cox Communications Gary Atkinson...Atkinson Supply Co. Amber Bayles...American Residential Group Heidi Blackshaw...Olympus Property Cindy Carlock...Case & Associates Sherri Dugan...ASC Development & Management Co. Cindy Gibson...Palmer Supply Co. Tracy Phillips...Case & Associates Properties, Inc. Becky Weaver...American Residential Group John Weigle...Maintenance Supply Headquarters

ADVISORY DIRECTORS Lyn Goss……………………...LynCo, Inc John Miller…………..Case & Associates Scott Gardner….Crosshaven Properties

VENDOR ADVISORY DIRECTORS Buddy Atkinson……….Atkinson Supply EXECUTIVE DIRECTOR Keri Cooper kcooper@taaonline.org

EXECUTIVE ASSISTANT Laura Greenleaf lgreenleaf@taaonline.org

Tulsa Apartment Association 6855 South Canton Avenue Tulsa, OK 74136 Phone: 918-747-6217 Fax: 918-747-6244 www.taaonline.org

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How to Handle Conflict in Your Work Environment It's Friday morning at the office and you hear the phone ringing incessantly. All other team members seem to have evaporated into thin air. You answer it to find a resident ranting and raving about a mistake that occurred the day before with one of your service techs: You find it embarrassing and try to calm her, but she won't listen. Finally, you manage to get the full story and you realize that you’re on the verge of losing this resident’s business if something isn't done quickly. Welcome to the age of the never satisfied resident!

By Terry Jackson

Imagine that you have a hard-boiled egg. The rich yellow yolk at the center of the egg represents the solution to the resident's problem. The hardened white which surrounds the yolk represents the details of the resident's situation, and the hard shell represents his/her anger.

In order to get to the yolk, and resolve the situation, you must first crack the shell. In other words, you have to penetrate the resident’s anger. Then you have to cut through the congealed egg white, which means you understand the details of the resident’s situation. Finally, you're at the heart of the situation (the yolk), where you can offer a solution to the resident's problem. So, handling an angry resident is like cutting through a hard-boiled egg. Here's a three-step process to help you do so. Empathize with the resident. This is different from sympathy, where you take on someone else's problem. Try to understand how the person is feeling. Apologize and acknowledge the problem. You don't have to agree with the resident, but express regret that there is a problem. People want to be heard, and no one's complaint is trivial. Each deserves prompt handling, so do not deal with it in a trivial manner. Accept responsibility. Make sure something is done. Take it upon yourself to DO something. Many times, that's all that people want: the reassurance that something will be done. People want to be helped. They want to know that you care. Use these phrases to get that sentiment across: "How can I help you?" "What can I do for you?" "I'll make sure this message/ information gets to the right person." And in your responses, avoid these forbidden phrases: "I don't know." It sounds as if you're closing the door on the resident, or that you're not sure what's going on in your own office. Better to say: "That's a good question. Let me check and find out." "We can't do that." This sentence is extremely negative. Be positive. Try this: " That's a tough one. Let's see what we can do." "You'll have to..." sounds accusatory- Try instead: "Here's how we can help you." Resolve the Problem. Now you’re at the heart of the egg. You won't always be able to fix the problem perfectly. And you may need more time than a single phone call. But it's critical to leave the irate resident with the understanding that your goal is to solve the problem. Then do it. Make the phone calls. Get the information. Find out what you can do for this resident and do it. Then follow up with the resident when you said you would. Even if you don't have all the information you need, call when you said you would and at least let them know what you've done, what you're working on, and what your next step will be. Let the resident know that their business is important to you, that you understand their frustration, and that you're working hard to get things fixed. Use the tools of respect and empathy, and the "crack the egg" process and you'll not only move your professionalism up a notch - your retention rates will improve dramatically!

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Celebrate Earth Day 2013 By Living Greener

Yes, Earth Day 2013 is finally upon us, April 22nd to be exact, and we at American Waste Control are getting pretty pumped. The whole point of Earth Day is to make people aware of how powerful our commitment can be when all of us join together to save our resources. Nature gives us so much...I think it’s only fitting we celebrate a little and bring an awareness of greener living, as much as possible. In case you didn’t know...Earth Day was started in the US by Senator Gaylord Nelson in 1970. It went international from there and in 1990, 141 countries participated in organized events to celebrate the day. Today, Earth Day is a global event with countries worldwide taking part in the festivity. At American Waste, we’re kicking off Earth Day 2013 by spreading awareness of what apartment residents can do to lead a more enviro-friendly life. We’re talking small stuff without installing solar panels or raising sheep to make your own clothes. LOL No offense to you sheep herders out there. Anyway, here are just a few tips: 

Reduce, Reuse, Recycle. If reducing the impact of waste is the name of the game, then be sure to follow the 3 R’s. That involves knowing how much you use, reusing it when you can, and Feeding me, Mr. Murph, with all your yummy recyclables.

Go Low Energy. That means looking for low energy products such as light bulbs, dishwashers, and washing machines to purchase. Most will have the Energy Star approval seal, so it’s easy to do and can make a big difference in savings.

Turn Off Electrical Products. Things that use electricity can also waste a ton of energy. The best thing to do is make sure they’re turned off when not in use and even invest in an automatic system that does the job for you. Who said you had to give up convenience?

Buy Local. When you buy locally, you’re reducing your carbon footprint. Not only are local items fresher, they haven’t been transported across country to reach you…less fuel, less impact.

Get Involved. Be sure to support community initiatives and share the message of green living. There are a lot of community programs springing up, so be sure to get involved and make a difference.

You can probably come up with other ideas as well. Just use your imagination. The more we get in the habit of doing practical things for the environment, the more it will get easier to do and become part of our lifestyle. Remember, we all can do something to help the earth... Green up your routine today and see what a difference you can make. -Mr. Murph 5 Tulsa Apartment Association


Measuring Performance Competency. Over the last few years, this buzz word has made its way into many organizations as part of job descriptions, performance management plans, employee career path-ing, etc. Competency refers to a measurable component of an employee's behavior at work that is expected to be demonstrated as a regular part of their job. If you are considering going down the competency path, a couple of tips:

Define the organization's goals, values and mission first. All competencies for all positions need to be aligned with these over anything else. Incidentally, this will actually help in process of determining competencies.

Once you determine the competencies, define them. For example: "Team player" may be considered as a competency, but can be interpreted many different ways. Define it with sub-competencies that are measurable behaviors such as "Demonstrates appropriate verbal and written communication with coworkers" or "Contributes equally to group projects." If you fail to define vague competencies with measurable behaviors, subjectivity comes into play and performance evaluations are based on opinion rather than fact.

Don't make your efforts fizzle by using an unrelated instrument for performance reviews. If your expectations of performance are built into the competencies, then use the competencies to measure performance. For example, if you have chosen "Team player" as a competency and defined it with sub-competencies, then those sub-competencies must appear as a metric on the performance evaluation form and graded individually. Gone are the days of the same performance evaluation for everyone - now the evaluation forms are specific to the position.

Once you determine the competencies for a given position, make sure you share them with the people in that position. Employees will be appreciative to be told exactly what the company expects from them and performance management will be an easier process for everyone!

Developing competencies is not an easy process. It is time-consuming and - well - somewhat painful. But once the process is complete and your job descriptions, performance evaluations, career path-ing efforts and training events all speak the language of competency, employees have a clearer sense of where they've been and where they can go! http://www.multifamilyinsiders.com/multifamily-blogs/measuring-performance

www.BetterNOI.com/ Contact us: 888.219.9105 Your NOI depends on understanding the risks of your business. BetterNOI is backed by the most comprehensive applicant evaluation system in multifamily today. Proper applicant screening leads to a reduction of bad debt and ownership liability, minimal turnover, and increased rents. Simply put, property income increases and operating expenses fall when you combine your protection products.

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Tulsa Apartment Association’s

PRODUCTS & SERVICES GUIDE 7 Tulsa Apartment Association


PRODUCTS & SERVICES GUIDE Accounts Receivable Specialist M.A.R.S., Inc………...……………918-748-8444

Blinds Classic Blind Limited…………..….800-961-9867

Doorstep Trash Removal Trashportation…………………….918-815-4705

Advertising Apartment Finder…...….…....…...918-639-0468 Apartment Guide……….…..…..…918-307-8972 Apartments.com……….…....…….918-488-1967 ForRent.com……………………....747-351-7349 Hawkins Digital Media…..…......…918-770-7780

Cabinets Silex Interiors.…………………......918-836-5454

Employee Benefits ADP TotalSource………………...918-810-8120

Cable & Phone Services Cox Communications.…………....918-286-4568 Carpet & Floor Covering Sales/Installation C&B Carpets & Services………...918-250-3000 Rasa Floors……………………..…918-622-6666 Sherwin-Williams……….…...…....918-439-1247 Tuff Flooring……………...………..918-610-8833 Vanco Flooring……………....…....918-270-9903

Employee Training Shoppers, Inc……………………..918-251-0154

Advertising Specialties/ Promotional Items Apartment Finder…………..……..918-639-0468 Arcadia Printing………………...…918-622-1875 20/20 Sign Design………..………918-827-7522

Fire & Water Restoration Accent Carpet Cleaning & Rest…..918-286-8510 Blackmon Mooring………………….918-606-8459 ESPO Fire & Water Rest...............918-664-3373 Mayfield Enterprises...………....…..918-853-5000 Reset Restoration…………………..918-260-4708 Servpro of South Tulsa…………….918-437-2095 TRC Disaster Solutions..…….........918-585-1990

Air Conditioning/ Heating Supplies HD Supply……..…...................….800-431-3000 Maintenance Supply HQ…………918-407-2078 Palmer Supply…...………………..918-622-4631 Wilmar…………………………......918-304-0629

Carpet Cleaning/Restoration Accent Carpet Cleaning & Rest...918-286-8510 ServPro of South Tulsa………….918-437-2095

Air Duct Cleaning Accent Carpet Cleaning & Rest...918-286-8510 Barbee’s Heat & Air……......…….918-341-4983

Cleaning Services 4 Seasons Cleaning………...……918-282-2580 Jani-King of Tulsa ……...………..918-627-4475

Alarm Systems Techsico Enterprise Solutions…..918-585-2347

Collection Services BetterNOI………………………….509-643-5790 M.A.R.S., Inc………………..….....918-748-8444

Gate & Fence Repair Norman Construction……….……918-447-3047

Communications Cox Communications………….....918-286-4568

General Contractor Decor Construction…….………...918-382-7663 MP Hall Construction………….…918-607-3072

Apartment Marketing Apartment Finder…………..…..…918-639-0468 Apartment Guide………….…....…918-307-8972 Apartments.com………….….……918-488-1967 Apt Search by CORT……..………918-663-7290 ForRent.com……………………....747-351-7349 Appliance Sales/Parts Appliance Warehouse…….……...800-693-4343 Ferguson Enterprises………….....918-628-1500 Maintenance Supply HQ…………918-407-2078 Metro Appliances & More………..918-622-7692 Asphalt Paving Rainproof Roofing....……….….....918-439-1942 Attorneys Mark Dixon……………………..….918-582-3191 Audio/Visual Services Hawkins Digital Media……………918-770-7780 Auto Insurance Novara Insurance Agency…..…...918-810-8200 Bathtub & Countertop Restoration Surface Restoration………….…...866-522-1908 Bed Bug Removal/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474 Biohazard/Crime Cleanup Apex BioClean……………….……918-232-5721 Baytek Solutions of OK…………..918-497-9673 ServPro of South Tulsa………….918-437-2095

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Chiropractic Clinic Health Source of Tulsa……….….918-398-4273

Concrete/Paving Empire Ranch Construction……..918-519-2184 PGMC………………………...……918-948-0849 Norman Construction……….……918-447-3047 Construction/Rehab Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Mayfield Enterprises………..….…918-451-1425 MP Hall Construction……….….…918-607-3072 Norman Construction……….……918-447-3047 Corporate Housing National Corporate Housing…..…918-742-3500 Courtesy Patrol Services Signal 88 Security………..….……918-289-6835 Countertops Silex Interiors.…………………......918-836-5454 Credit Check & Reporting AAA Screening…………………...913-558-1887 AmRent………….……….………..405-694-0994 CoreLogic SafeRent...……….…..972-612-2420

Foundation Repair Church Services………………….281-497-8602 Furnished Housing National Corporate Housing……..918-742-3500 Furniture Rental & Sales CORT……….………………..……918-663-7290

General Maintenance MP Hall Construction…………..…918-607-3072 Golf Carts The Buggy Station…………..…...918-521-4001 Graphic Design Oakwood Graphics…………..…...918-379-0993 20/20 Sign Design……………..…918-827-7522 Guttering Rainproof Roofing..…...……….....918-439-1942 Health & Wellness HealthSource of Tulsa…………...918-398-4273 Heat & AC Distributor Atkinson Supply…………..………918-663-2165 Palmer Supply…………...…….....918-622-4631 Heat & AC Installation Barbee’s Heat & Air………………918-341-4983 Heat & AC Service Barbee’s Heat & Air………………918-341-4983

Criminal Background Checks AAA Screening…….……………...913-558-1887 AmRent…………….…..…...……..405-694-0994 Disaster Restoration Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 ESPO Fire & Water Rest…….......918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions................918-585-1990

Holiday Lighting Roofscapes Exteriors…..………..918-364-7663

Drain Cleaning Williams Plumbing & Drain……….918-794-5555

Internet Listing Services Apartment Guide………...……..…918-307-8972

Human Resource Management ADP TotalSource………………...918-810-8120 Insurance CFR, Inc…..…………….……...….918-747-8631 JMR/PFP Insurance……………...479-785-2912 Novara Insurance Agency…..…...918-810-8200


Internet Listing Services Cont’d Apartments.com…………..…….…918-488-1967 CORT.com………………...…….…918-663-7290 ForRent.com…………………….....747-351-7349 Internet Service Provider Cox Communications…………..…918-286-4568 Janitorial Services 4 Seasons Cleaning…….……...…918-282-2580 Jani-King of Tulsa …….………..…918-627-4475 Laundry Equipment Appliance Warehouse……….…....800-693-4343 Coinmach………...…………….…..918-622-4600 Metro Appliances & More…….…..918-622-7692 Lawn & Landscape Service A Sharp Cut Lawn Services……...918-296-9273 Cannon Todd Enterprises…….…..918-810-9318 Lawns By Nature..………...…....…918-250-1090 Lawns of Tulsa…………………..…918-955-0961 PGMC…………………...……….…918-948-0849 Roark Landscaping…………….….918-294-3222 Triple C Services…….…………….918-629-0835 U.S. Lawns…………………..….….918-851-8285

Pest Control Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control….……..…918-585-8816 Triple C Services………………….918-629-0835 West Termite & Pest Mgmt……...918-446-0474 Plumbing American Leak Detection………..918-298-5325 Williams Plumbing & Drain………918-794-5555 Plumbing Supplies Atkinson Supply…………...…...…918-663-2165 Empire Plumbing Supply………...918-492-0110 Ferguson Enterprises…….….…...918-628-1500 HD Supply……..…...................….800-431-3000 Palmer Supply……………...……..918-622-4631 Wilmar……………...……………...918-304-0629 Pool & Spa Repair American Leak Detection………..918-298-5325

Sales-Multifamily Specialist First Commercial Real Estate…...918-495-1551 Security Signal 88 Security………..….……918-289-6835 Slab Leaks Williams Plumbing & Drain………918-794-5555 Siding Caliber Roofing…………………...918-289-5038 James Hardie Building Products..800-426-4051 Red River Roofing……………..…918-270-2888 Roofscapes Exteriors…...…….....918-364-7663 Siding Materials - Wholesale ABC Supply Co…………………...918-627-9348 Signs Arcadia Printing…………....…..…918-622-1875 20/20 Sign Design……..…………918-827-7522

Leak Detection American Leak Detection………....918-298-5325

Printing Arcadia Printing………………..….918-622-1875

Legal Services Mark Dixon….…….………........….918-582-3191

Snow Removal A Sharp Cut Lawn Services……..918-296-9273 Cannon Todd Enterprises………..918-810-9318 Empire Ranch Construction……..918-519-2184 Lawns By Nature..…………......…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 U.S. Lawns…………………….…..918-851-8285

Property Research Research America………...……..918-481-8882 Shoppers, Inc……………………..918-251-0154

Telephone Systems Techsico Enterprise Solutions…..918-585-2347

Lighting Sales Ferguson Enterprises…………...918-628-1500 Maintenance/Cleaning Supplies Atkinson Supply…………….....…..918-663-2165 HD Supply………………….….…...800-431-3000 Maintenance Supply HQ…….…....918-407-2078 Wilmar………………………….…...918-304-0629 Market Analysis Research America…………....…918-481-8882 Market Survey MarketSurveyTools.com….........…866-491-7500 Massage Therapy Health Source of Tulsa………..…..918-663-2165 Meth Lab Cleanup/Testing Apex BioClean………………….….918-232-5721 Baytek Solutions of OK…………...918-497-9673 PCC Cleaning & Restoration….….918-641-1111 Mystery (Secret) Shopper Shoppers, Inc…………………..…..918-251-0154 Paint Manufacturing & Supplies H-I-S Paint Manufacturing Co..…..800-553-2077 Kelly-Moore Paint…………….…...918-619-9340 Sherwin-Williams………….……....918-628-1234 Painting Contractors Caliber Roofing………………….....918-289-5038 H-I-S Paint Manufacturing Co…....800-553-2077 Kelly-Moore Paint………..………...918-619-9340 Mayfield Enterprises…..…...……...918-451-1425 Patio & Pool Furniture Leisure Creations……….……….866-765-6726 Texacraft Tropic Craft..…..…......800-327-1541 Payroll Services ADP TotalSource………………...918-810-8120

Pre-Acquisition & Property Performance Analysis

Comm. Property Research Corp..918-481-8882

Pressure Washing Triple C Services………………….918-629-0835

Recycling Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Trashportation…………………….918-815-4705 Valet Waste………………………..817-798-2103 Renter’s Insurance BetterNOI………………………….509-643-5790 Novara Insurance Agency…..…...918-810-8200 Resident Screening AAA Screening…………………...913-558-1887 AmRent …….……….…....……....405-694-0994 BetterNOI………………………….509-643-5790 CoreLogic SafeRent…….………..972-612-2420 Resurfacing & Repair Surface Restoration………….......866-522-1908

Temporary Housing National Corporate Housing…..…918-742-3500 Termite Inspections/Treatment Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474 Tile C&B Carpets & Services……..….918-250-3000 Rasa Floors.……………………....918-622-6666 Sherwin-Williams…..……………..918-439-1247 Tuff Flooring……...……...………..918-610-8833 Vanco Flooring…………….….…..918-270-9903 Towing Storey Wrecker……………......….918-585-5571

Retaining Walls PGMC……………………….…..…918-948-0849

Tree Service Lawns By Nature..……………..…918-250-1090

Roof Inspections Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942

Video Production Services Hawkins Digital Media…………....918-770-7780

Roof Installation & Repair Above It All Roofing & Const …...918-398-6595 Caliber Roofing…………………...918-289-5038 CPR of Tulsa……………………...918-369-6245 Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942 Red River Roofing………..…....…918-270-2888 Roofscapes Exteriors…..…….…..918-364-7663 Saratoga Roofing…………….......918-995-7258 Roofing Material - Wholesale ABC Supply Co…………………...918-627-9348

Waste Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Trashportation…………….………918-815-4705 Valet Waste………………………..817-798-2103 Water Extraction ESPO Fire & Water Rest.............918-664-3373 TRC Disaster Solutions……….....918-585-1990 Wildlife Removal Bug Zappers Pest Control……….405-922-5268 Windows - Wholesale ABC Supply Co…………………...918-627-9348 9 Tulsa Apartment Association


APRIL 2013 Sun

Mon 1

Tue 2

Wed

April 3rd: Supplier Council 11:30am

Thu

Fri

Location: Fuddruckers

Sat

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5

6

10

12

13

April 8-11th: NALP Designation Course 9:00am-5:00pm

Council

8

7

9

11

Ferguson Enterprises Classroom (6525 E. 42nd St., Tulsa)

NALP

14

NALP

16

15

NALP

17

NALP

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19

April 18th: OMHA Trade Show 4:00pm-7:00pm

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OMHA Trade Show

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22

23

24

25

26

Spirit Bank Event Center (10441 S. Regal Blvd., Tulsa)

27

Fair Housing

28

30

29

Board Meeting

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April 25th: Fair Housing Seminar Location: Hardesty Library 1-4pm FREE for members

MAY 2013 Sun

Mon

Tue

Wed

Thu

1 Supplier 2 Council

Fri 3

Sat 4

Location: Fuddruckers

May 21sr: Luncheon Meeting Topic: TBD 11:30am Hilton Hotel

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6

7

8

9

10

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13

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24

29

30

31

Luncheon Meeting

26

27

28 Board Meeting

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May 1sr: Supplier Council 11:30am

25

(81st & Lewis, Tulsa)

May 28th: Board of Directors Meeting 11:30am Location: Leon’s


5810 E. Skelly Dr., Suite 200 Tulsa, OK 74135 918.748.8444 Phone 918.748.8492 Fax mars@marscollect.com www.marscollect.com

     

Locate hidden leaks in water, drain & sewer pipes under slab floors, underground, asphalt & behind walls Locate hidden leaks in pools, spas & fountains Hydrostatic test drain pipes/pressure test potable water pipes Locate structural leaks in buildings using thermal imaging instruments Video inspections/line locating Trenchless and conventional replacement of sewer and drain pipes Complete plumbing service and pool repair

FOR SERVICE CALL 918-298-5325 OR 888-571-5325(LEAK)

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www.naahq.org/education

Meet Your TAA 2013 Ambassadors Charlsey McBee Case & Associates

Q. How many years have you been in the apartment industry and what do you love most about it? A. 7, every day is different Q. What is your favorite TAA event? A. Holiday After Hours Q. What was your favorite childhood toy? A. Teddy Ruxpin Q. If you could visit any where in the world, where would you go and why? A. South Africa - safari Q. What super power would you most like to have? A. Time travel Q. What is your favorite movie? A. Shawshank Redemption Q. What is your favorite ice cream flavor? A. Cookies & cream Q. What was your first job? A. Lifeguard Q. What is your favorite color? A. Black

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Jennifer Watts

Case & Associates Q. How many years have you been in the apartment industry and what do you love most about it? A. 16, it is different every day Q. What is your favorite TAA event? A. Zenith Awards Q. What was your favorite childhood toy? A. Barbies Q. If you could visit any where in the world, where would you go and why? A. Australia - would love to see it Q. What super power would you most like to have? A. To fly Q. What is your favorite movie? A. Pay it Forward Q. What is your favorite ice cream flavor? A. All chocolate flavors Q. What was your first job? A. Big Splash/Wal-Mart Q. What is your favorite color? A. Green


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TULSA APARTMENT ASSOCIATION 6855 SOUTH CANTON AVENUE TULSA, OKLAHOMA 74136

t? orrec t c n io ice a rmat t info e TAA off d. c a t date r con all th Is you , please c o get it up If not 47-6217 t 918-7

TAA April Newsletter 2013  

TAA April Newsletter 2013

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