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MO N I T O R I N G T H E PULS E O F

T TU H S C AMARILLO

Vol. 2, no. 6

MAR. 15, 2011

The importance of patient care TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

THE BEAT is a bi-weekly newsletter published by the Communications and Marketing Department of Texas Tech University Health Sciences Center at Amarillo

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INFORMATION FO R THE BEAT

Please send all information for the Beat to Wendi Finney Swope, Department of Communications and Marketing.

Email:

wendi.finney@ttuhsc.edu

Call:

806.354.5412

what’s

INSIDE

Business................... B Lifestyle................... C Events...................... D Classifieds................ E

keep up with us

ONLINE Find us on Facebook! Search: Texas Tech University Health Sciences Center Amarillo Follow us on Twitter! http://twitter.com/ TTUHSCamarillo

No doubt about it, they have a tough job. But Curtis Turner, M.D., Osvaldo Regueira, M.D., and Brenda Chandler, nurse clinician, have found a way to look past the difficulties of the day-to-day grind and focus their attention on the needs of their young patients. This dynamic team takes patient care to a new level, and their compassion hasn’t gone unnoticed. Recently, the father of a pediatrics patient contacted TTUHSC to express his appreciation to the team for the outstanding care they give his daughter. He explained how supportive the trio has been to his family and how they have received the best of care at our facility. It’s situations like this that remind us of the importance of patient care. When a patient leaves TTUHSC, the one thing they are sure to remember is how they were treated, and not just by their physician or nurse. They remember how they were greeted at the door, how they were treated when checking in and even how they were treated when following up on billing questions.

It’s often the simple acts of caring that are the most meaningful. Every staff member contributes to the overall patient experience and every interaction is an opportunity to show your support and compassion. Conversely, the absence of caring attitudes and caring gestures can leave a lasting impression. For instance, if a patient is met by a cold or disinterested staff member upon arrival, it will not matter how kind and compassionate the nursing staff is, the impression has already been made. The patient will leave with a negative opinion regarding their visit. Chandler, Dr. Regueira and Dr. Turner, set a great example when it comes to the quality of patient care that should be associated with TTUHSC. “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Source Unknown ......................................................................


Mar. 15, 2011 TTUHSC the BEAT SECTION B

BUSINESS

TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

National Social Work Month Retirement Manager

This month of recognition is an excellent opportunity to bring attention to the many ways social workers help their communities by advocating for individuals who are experiencing difficult situations in their daily lives.

Texas Tech Retirement Manager, the online system that allows employees to manage their Optional Retirement Program (ORP) and Tax Deferred Annuity (TDA) accounts online, has a new look.

Social workers not only work diligently to support and strengthen families, but they strive to eliminate abuse, neglect and exploitation of children and elders.

Check out the changes by visiting www.myretirementmanager.com/ ?ttu

This site will allow you to enroll, make changes or view your current ORP and TDA balances. If you need assistance, a step-by-step tutorial can be downloaded at

March is National Social Work Month, a time to recognize social workers for their dedication to helping others. The social work profession was established more than 100 years ago to provide people with the tools and support they need to overcome adversity and reach their full potential.

www.ttuhsc.edu/hr/benefits.aspx

Looking for Fresh Faces The Employee Relations Committee (ERC) is looking for new members.

TTUHSC on Facebook!

Are you following TTUHSC Amarillo on Facebook? 483 other people are! Check out our page at www.facebook.com/TTUHSC amarillo

The mission of the ERC is to promote good will within the TTUHSC Amarillo campus. The committee is responsible for organizing the Annual Holiday Town Hall Meeting, off-campus picnics, the hamburger grill and any door prizes that are awarded at these events. This year, the ER Committee has teamed up with Habitat for Humanity to assist in building a home at 1506 N. Tyler. The next time the committee is scheduled to assist is Saturday, April 16. The committee will need about 20 volunteers to work in two shifts. Those shifts are from 8:30 a.m. to 12:30 p.m. and from 1:30 to 4:30 p.m. If you are interested in joining the ER Committee, or if you would like to help with the Habitat for Humanity project, e-mail john.Betancourt@ttuhsc.edu, Dulcina.Hurtado@ttuhsc.edu or Debbie.Accord@ttuhsc.edu.

They also advocate for the rights of domestic violence victims and help create and implement programs to address such issues as mental health, substance abuse, homelessness, poverty and disability. This is a great time for all of us to recognize and thank social workers for their work and dedication. ........................................................................


Business

March 15, 2011

ERS to conduct covered dependent audit The Employee Retirement System (ERS) works hard to make sure only people who are eligible for benefits receive them. As part of this ongoing effort, ERS will conduct a 100 percent dependent verification audit through August 2011. ERS is working with an independent company, Aon Hewitt, to conduct the audit. The audit will require each employee and retiree who covers a dependent in the Texas Employees Group Benefits Program (GBP) to provide copies of documents to prove the dependent is eligible. Aon Hewitt will conduct the audit in three phases. Higher education employees will be audited in the first phase, which starts this month. If you cover a dependent in the insurance program, you will receive a letter from Aon Hewitt asking you to provide the appropriate

documents. Make sure to send copies of your documents when you receive the letter from Aon Hewitt. Do not send originals. They will not be returned. If you have an e-mail address on file with ERS, you will also receive a reminder e-mail. The e-mail will come from donotreply@plan-smart.com. Please do not respond to these reminder e-mails. If you have questions about the audit, please call the phone number provided in the letter, not your benefits coordinator. If you don’t cooperate with the audit, your dependents will be dropped from coverage. To prepare for the audit, ERS reminded employees and retirees to drop ineligible dependents during last summer’s annual enrollment. .....................................................................

Research Day Deadline Prize money totaling $3,000 will be awarded for poster competition winners. There will be four first-place awards of $500 and four second-place awards of $250 in the following categories: Resident Research Study Resident Case Report Student Research Study Student Case Report Co-authors will share the prize money. Contestants may enter more than one poster. The deadline to submit completed abstracts and posters for the Fifth Annual Research Day is 5 p.m. Wednesday, March 23. All information to be submitted should be taken to the Clinical Research Unit. Research projects may be reported even if they are not complete. Those who meet the deadline will see their abstracts included in booklets given to all Research Day attendees, and the judges will receive an electronic version of the abstract prior to judging.

The event, which will be Wednesday, April 6 on the fourth floor of the SOM/SOAH building, will feature guest speaker George J. Dover, M.D. Dr. Dover serves as chairman of the Department of Pediatrics at Johns Hopkins University School of Medicine and as pediatricianin-chief at Children’s Medical and Surgical Center at Hopkins. .......................................................................

TTUHSC the BEAT

Marsh Endowed Lecture

There was a large crowd on campus for the 2011 Wendy and Stanley Marsh 3 Endowed Lecturer in Pharmacology and Neurochemistry of Substance Abuse/Addiction. At least 100 people were in attendance March 8 and 9 for presentations by Cindy Ehlers, Ph.D., professor for molecular and integrative neurosciences and molecular and experimental medicine at the Scripps Research Institute. The event was attended not only by TTUHSC faculty and students, but by members of the local medical community and students from other area schools. Dr. Ehlers also presented “Understanding Firewater: Risk Factors for Alcoholism in Native Americans” during Grand Rounds.


TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

LIFESTYLES Dancing With the Amarillo Stars

spotlight on

S TAFF

Steven Rozzell Hometown: Fritch Department: School of Pharmacy Student Services Job Title: Programmer/Analyst II Years at TTUHSC: Five years Favorite thing about TTUHSC: The variety it brings. Every day is something completely new. Dream job when you were a kid: What every Texas boy wants to be, quarterback for the Dallas Cowboys! Your family: I’ve been married for seven years to Ashleigh Rozzell. We have two children, Collin, who is 6, and Addyson, who is 15 months. Hobbies: I enjoy spending time with my family, playing baseball with my son and watching movies. Place you would like to visit: I want to travel to New York City to catch a game at Yankee Stadium! Something few people know: I got married on a cruise ship headed for Mexico.

If you thought his moves were smooth in the TTUHSC holiday dance video, just wait until you see his fancy footwork during Dancing With the Amarillo Stars!

Mar. 15, 2011 TTUHSC the BEAT SECTION C

Carol Adams Retires After more than 16 years at TTUHSC, Carol Adams is retiring. Carol began her career at TTUHSC as the Pediatric resident and clerkship coordinator. She later took on the role of clerkship coordinator fulltime. Carol’s retirement reception was March 10. Dozens of people were in attendance to wish her well. ........................................................................

Campus Accomplishments

John Betancourt, manager of departmental operations for the Amarillo Physical Plant, will hit the dance floor Thursday, April 14 to represent TTUHSC at the Amarillo Stars Gala, which benefits Ascension Academy. Over the past several weeks, John and his dance partner, Roxanne Morgan, have been taking ballroom dance lessons in preparation for the big night. John will start out doing the Rumba and will go into the Cha-Cha. If you would like to root for John, individual tickets are still available and include an elegant dinner. For more information, or to reserve your seats, contact Charee Godwin-Smith at (806) 342-0515. ........................................................................

Welcome to TTUHSC! Kristine Saverslak Correctional Nurse Clements Unit ........................................................................

Curtis Turner, M.D., professor in the Department of Pediatrics, has been appointed associate regional dean of Faculty Development for the TTUHSC School of Medicine Amarillo campus. Usha Sethi, M.D., assistant professor and clerkship director for the Department of Obstetrics and Gynecology, has assumed the directorship of fourth-year medical student education for the department. Graduate students Kaci Bohn, Siva Koganti and Naomi Wangler have been awarded Phonathon/Thankathon scholarships from TTUHSC. ........................................................................


TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

EVENTS

Mar. 15, 2011 TTUHSC the BEAT SECTION D

Wednesday, March 16 World Health Lecture Series The Office of International Affairs (OIA) invites you to attend an ongoing lecture series on world health. The lectures are at noon every first and third Wednesday of the month. Invited guest speakers share their experiences and work involving global health issues. The speaker on Wednesday, March 16 is Mauricio Pinto, M.D., second-year resident in Family Medicine at the TTUHSC Odessa campus. Dr. Pinto will discuss rural medicine in Bolivia and the impact of training residents in that region. The lecture will be in Room 4720. For more information, e-mail cima@ttuhsc.edu.

Thursday, March 17 Match Day The 2011 Match Day letter opening ceremony will be at 11 a.m. Thursday, March 17 in the second floor lobby. During the event, 31 graduating medical students from the Amarillo School of Medicine will learn where they will be completing their residency. These students are among thousands across the country who will simultaneously open envelopes to find out where they will be spending the next several years of their career. This emotional and exciting event will be followed by an awards ceremony at noon at the Laura W. Bush Institute for Women’s Health Auditorium at 1400 S. Wallace.

Thursday, March 24 Communication Workshop How effective is your communication? Are you a good listener? Do you feel heard by other people? This workshop will focus on the principles of communication, communicator differences, problematic and effective communication behaviors and communicating during conflict. The training will be from 2 to 4 p.m. Thursday, March 24 in Room 4717. To enroll, or for more information, contact the Training and Staff Development Office at (806) 356-5959.

Friday, March 25 Power of the Purse The Laura W. Bush Institute for Women’s Health (LWBIWH) will host the Second Annual Power of the Purse Luncheon and Designer Purse Auction from 11:30 a.m. to 1 p.m. Friday, March 25 at the Amarillo Civic Center Heritage Ballroom. More than 100 beautiful designer handbags will be available for attendees to bid on, including a purse that was personally needle-pointed by Mrs. Barbara Bush and carried by the former first lady for several years. American Idol contestant Lacey Brown is also among the impressive list of purse donors. The purse auction begins at 10:30 a.m. and ends at 1:30 p.m. This event will also feature two nationally recognized speakers. Ms. Nicolle Wallace, who is the keynote speaker, served as the White House communications chief for George W. Bush before becoming senior advisor for John McCain and Sarah Palin in the 2008 presidential election. Ms. Wallace is currently a political commentator and bestselling author. Renowned makeup artist, Carmindy, will be the celebrity speaker. Carmindy has worked with top magazines such as InStyle, Elle, Self, Lucky, Seventeen, Marie Claire and Cosmopolitan. She is currently the makeup host on TLC’s hit show What Not to Wear. For ticket information, call (806) 356-4614.

Wednesday, March 30 Geriatric Grand Rounds Eric MacLaughlin, Pharm.D., will speak on the treatment of hypertension in the elderly from noon to 1 p.m. Wednesday, March 30 in the School of Pharmacy Room107.

from the kitchen of

M A RK H EN DRIC K S Texas Cheesecake Ingredients

1 c finely crushed tortilla chips 1/4 c margarine, melted 2 (8 oz) packages cream cheese, softened 1 egg 8 oz shredded colby-monterey jack cheese 1/2 c chopped green chilies (optional) 1 tsp garlic powder 2 Tbsp Tabasco sauce or 2 Tbsp Tabasco jalapeno sauce 1 c sour cream 1 c chopped red bell peppers 1/2 c diced green onions 1/4 c sliced ripe olives 1 c chopped jalapenos, fresh or pickled (optional)

Directions

Preheat oven to 350. Mix together crushed chips and melted margarine, then press into the bottom of a 9-inch springform pan. Bake 15 minutes at 350. Beat cream cheese and egg in a food processor or mixing bowl until well blended. Mix in colby/jack cheese, chilies, garlic powder, and Tabasco sauce. Pour mixture over crust. Bake 30 minutes at 350 degrees. When cheesecake is done, remove from oven and spread sour cream over top. Loosen cheesecake from rim of pan by running a sharp, thin knife around inside rim. Let cheesecake cool before removing pan ring. Top with red bell pepper, green onion, sliced olives and jalapenos. Refrigerate several hours; serve with chips or crackers.

……………………………… If you would like to submit a recipe for the Beat please email it to wendi.finney@ttuhsc.edu


TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER

CLASSIFIEDS

Mar. 15, 2011 TTUHSC the BEAT SECTION E

WANTED: Referrals Support your fellow Texas Tech Physicians by referring in-house.

FAMILY MEDICINE Comprehensive Primary Care for the Family: Preventative Services Cancer Screenings Immunizations Sports, School, Employment & Travel Physicals

Office based procedures: Skin Biopsy and Excision, Skin Abscess Drainage Laceration Repair Fracture Stabilization Pap Smears & Breast Exams Ingrown Toenail Removal Newborn Circumcision Trigger Point Injections, Knee & Shoulder Injections

Chronic Medical Management: Diabetes High Blood Pressure High Cholesterol Asthma COPD Heart disease Reflux Arthritis Depression Anxiety Insomnia Dementia screening Memory Care Programs Comprehensive Geriatric Assessment Nursing Home Care at Bivins Memorial Hospital Care at BSA Pre-natal Care & Delivery at NWTH Specialty Referrals

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OBSTETRICS & GYNECOLOGY Routine Obstetrical Care High-Risk Obstetrical Care with the Panhandle’s ONLY board-certified Maternal-Fetal Medicine Specialist Well Woman Care Routine and Surgical Gynecology Colposcopy Procedures Incontinence Treatment Pelvic Reconstruction Surgery Pediatric and Adolescent Gynecology Genetics Specialist ..............................................................................

INTERNAL MEDICINE Inpatient and Outpatient Consults/Management for: Uncontrolled Diabetes Hypertension Endocrine Disorders Other Medical Problems

Geriatrics consults ID Consults Pulmonary consults Endocrine consults Pulmonary function test in-house Dexa scans for bone density determination Women’s Health consults including: Fibromyalgia Sexual Health Menopausal Issues Osteoporosis Well Woman Visits Botox injections

PEDIATRICS General Pediatrics Adolescent Behavioral development Cardiology Gastro-Intestinal Hematology/Oncology Endocrinologist Pulmonologist Nephrology Special Needs Intensivists Med/Peds Genetics Specialist

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SURGERY

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PSYCHIATRY Cognitive behavioral therapy Play therapy Hypnotherapy Anxiety Childhood/parenting/school dilemmas Relationship issues Blended family predicaments Depression Post traumatic stress disorder Offers counseling to children, adolescents, adults and the geriatric population. ..............................................................................

Laparo/Endoscopic Surgery Pediatric Surgery Hernia & Gallbladder Endocrine Surgery Wound Care Breast Diseases Head & Neck Cancers Esophageal Surgery Surgical Oncology General Thoracic Surgery Thoracoscopic Surgery (VATS) Bronchoscopy Thoracic Oncology Hyper Hydrosis Ear Nose and Throat

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AMARILLO PHARMACEUTICAL CARE CENTER 1400 S. Coulter, Suite 1100 First floor of the main TTUHSC building Open Monday through Friday 8:30 a.m. to 12:30 p.m. & 1:30 to 5:30 p.m. (806) 356-4620

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