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dining for residents

hospitality guide 2012|13


welcome to Texas Tech University! Hospitality Services invites you to experience a year of award winning dining choices and delicious food options. Let your appetite be your guide as you dine in a variety of food courts, express kiosks, mini-markets, retail outlets, and all-you-care-to-eat options.

environment that allows you to receive the full benefit of the university and to accomplish your own personal goals. We are dedicated to student success! If there is anything that we can do to assist you in this endeavor, please do not hesitate to let us know. Thank you!

On campus you have access to chef inspired food choices such as complete meals at all-you-careto-eat venues or dine-in/carry out entrées from one of the many concepts in The Market at Stangel/ Murdough. The Commons offers cutting-edge food options, while quick cuisine is avilable at one of the six Sam’s Place Mini-markets (plus five Express kiosks) located all over campus. Our goal at Texas Tech University’s Hospitality Services is to promote your educational needs by creating a supportive

dedicated to

Samuel A. Bennett, Ed.D. Assistant Vice President, Director of Hospitality Services

student success

| hospitality services Throughout each academic year Texas Tech University Hospitality Services serves more than 7,200 residents and 3.8 million meals in two all-you-care-to-eat venues, three food courts, six retail operations in the Student Union, a food emporium, six mini-markets and five express kiosks. All dining locations are conveniently located within or adjacent to each residence hall/complex and some academic buildings. Hospitality Services provides excellent quality, value and service. A team of professional staff members and chefs, committed to providing the best dining experience possible, manages each dining location. Hospitality Services offers an assortment of dining options and menu choices with dining plans accepted at all Hospitality locations on campus. Hospitality Services is honored to have received numerous prestigious awards presented by the National Association of College and University Food Services (NACUFS) for menu design, catering and special events as well as “Best in the Business” for its Sam’s Place Mini-markets. Sam’s Place Mini-markets are combination mini-markets with multiple food outlets. Need a quick meal or a late-nite snack? Sam’s Place Mini-markets are serving it up!

All Hospitality Services’ locations accept Dining Bucks*, cash, checks, credit cards and Raider Card account. Sam’s Express kiosks are conveniently located in several of the academic buildings on campus. These kiosks offer tasty choices on the go! Located in the heart of campus, the Student Union features a diverse selection of dining choices. Along with Sam’s Place Mini-market, the Student Union hosts the newly renovated Union Bistro. At the bistro, we’re brewing Day Break® coffee, offering upscale sandwiches and serving breakfast until 2 pm. Next door is Smart Choices offering a healthy alternative to fast food with fresh salads, wraps and other items. Smart Choices is the platform for Hospitality’s wellness program. Cold Corner serves fresh fruit smoothies and authentic Italian gelato. 1923 offers upscale sandwiches, panini, hot dogs, and unique flat bread pizzas. The award winning Chef’s Platter serves a unique menu of street tacos, buffalo wings and a macaroni and cheese bar. The Union Plaza food court offers national brands such as Grab-n-Go, Sbarro®, Chick-fil-A® Express, Steak Escape® and our own

Union Grill and Zi Asian cuisine featuring Sushi with Gusto®. The Fresh Plate Food Emporium at Bledsoe/Gordon features an all-youcare-to-eat menu in a semi-food court style atmosphere. This location serves up a variety of chef-created menu entrées such as: flame-grilled choices, Mexican selections, Asian dishes, pasta sensations, fresh salad bar, chef-inspired entrées, home-style choices, hand-pressed burgers, savory sandwiches, plus a variety of fruits and desserts! Hospitality Services will open its first stand-alone dining facility in the fall – The Commons. This 20,500 square foot, two-story, location will bring a cutting-edge style of dining to the Texas Tech community. The Commons will feature various food outlets, including Einstein Bros®

building trust Bagels, a Mongolian style grill, made-to-order salads, an Italian concept with a brick oven pizzeria, a grilled cheese line, a made from scratch mac & cheese bar and much more! All Hospitality Services locations accept Dining Bucks*, cash, checks, credit cards and Raider Card account. *Dining Bucks are only valid for food items.


| dining plans Dining Bucks provide maximum flexibility for both cash operations and all-you-care-to-eat venues. That means you will receive a preset amount of Dining Bucks per semester and your balance will decline as you purchase meals from all-you-care-to-eat dining locations or a la carte food items from our cash operations such as The Market at Stangel/Murdough or Sam’s Places. With your dining plan, you receive reduced rates at all of our locations. These reduced costs partially offset the Operations Cost in your dining plan. Choose the dining plan that best meets your needs. For example, if you are a hearty eater and enjoy snacking, the Red & Black level may be best for your needs. We also provide a

unused dining bucks? At the end of the spring semester, unused Dining Bucks can be exhausted on food items from retail locations. Matador level for a regular eater who enjoys occasional snacking. However, if you miss meals and/or have classes throughout the day, you should consider our lighter plan – the Double T. You can raise or lower your dining plan at any time during each semester online at, at the ID/Raider Card Offices in the Student Union, or at the Housing Welcome Center in Wiggins Complex.

Dining Bucks (DB) Plans* (9-Month Contract)

Fall 2012 - Spring 2013

50% Fall

50% Spring

Red & Black

$3,895 (2015 DB per year)




$3,445 (1565 DB per year)



Double T

$2,945 (1065 DB per year)



*Dining Bucks cover food cost, disposables, supplies and per meal tax. Dining Bucks’ availability is split 50% in the fall and 50% in the spring on the nine-month plans. Dining Bucks are billed 60% in the fall and 40% in the spring. *Rates include the Dining Operations Cost of $1,880 (plus current applicable state/local sales tax) for the entire year to cover the cost to open the doors. This cost also covers utilities, maintenance/repairs, dumpster fees, laundry/ uniforms, debt service, royalties, overhead, small wares, major deferred maintenance, partial renovation funding, marketing/printing, equipment and labor costs (salaries and benefits) needed to support the dining service program. *Dining Bucks may be used to purchase food items only and are non-refundable and non-transferable. Dining Bucks balances rollover to your next on-campus living contract. They do not rollover if you move off campus.

serving satisfaction {advantages} § You receive 50 percent reduced cost at The Market (excluding Sunday evening). You receive 30 percent reduced cost at The Market during Sunday evening service. You also receive 30 percent reduced cost at Sam’s Place Express (Engineering, HSC, Law School, Library, and Rawls College of Business). § You receive 30 percent reduced cost (food items only) at Sam’s Place Mini-market locations in Murray, Wall/Gates, Poolside, and Sneed. § You receive 20 percent reduced cost at all Student Union outlets, including Union Bistro, Smart Choices, Sam’s Place, the Union Plaza, Cold Corner, 1923 and Chef’s Platter. § You receive 25 percent reduced cost in The Commons at the new hall on Boston, Sam’s Place West and both Einstein Bros® Bagels locations. § You receive reduced costs at all of our locations. These reduced costs partially offset the Operations Cost of your dining plan.

§ Dining Bucks holders also enjoy the all-you-care-to-eat venues at the following rates: AYCE With Dining Plan*

Without Dining Plan*

Breakfast 2.99 DB



4.39 DB



4.09 DB



4.09 DB



4.99 DB


The Fresh With Plate Dining Plan*

Without Dining Plan*

Breakfast 3.29 DB



4.39 DB



4.29 DB



4.29 DB



4.99 DB


These rates may change without notice. *Includes current applicable sales tax.

{restrictions} In order to receive the percentage reduced cost in cash operations and/ or reduced meal charges in an all-youcare-to-eat venue: § Residents must have a balance in their Dining Bucks plan account. § A maximum of 50 Dining Bucks per day can be used. § Dining Bucks are not cash and may be used at any Hospitality Services dining location on campus*. *(Refer to pages 8-9 for a list of venues.)


| raider card The Raider Card account

is easy to use. Once money is deposited into the account, it may be used to make purchases on the Texas Tech campus. Unlike a credit card, you cannot spend more than is deposited. The Raider Card account does not carry discounts.

engaging students

lost ID card? If a student discovers his or her ID card is lost right before or during a meal, he or she should contact the Hospitality Services manager. For added convenience, students can now invalidate their card online at Replacement ID cards may be purchased for $10 at the ID Office located in the Student Union Building. lending ID card? University ID cards are not to be loaned to other individuals for any reason.

more info Visit the ID Office in the Student Union or the Web site at

| dining coupons {complimentary}

meal coupon


meal coupon

Want to know what your Red Raider is eating? Join your student for a meal and find out! Enjoy dining at one of our delicious venues with these free coupons! Complimentary Dining Coupons are mailed at the beginning of the fall 2012 semester. Each coupon is valid for ONE meal at Horn/Knapp, Hulen/Clement, The Commons at the new hall on Boston, The Fresh Plate Food Emporium in Bledsoe/Gordon, The Market Food Court in Stangel/


Complimentary Appreciation Meal Coupon

Expires 5/31/13

Complimentary Appreciation Meal Coupon

Valid for ONE All-You-Care-to-Eat meal at Horn/Knapp, Hulen/Clement or The Fresh Plate at Bledsoe/Gordon OR valued at $7.50 for The Commons at the new hall on Boston, The Market Food Court in Stangel/Murdough or any Sam’s Place Mini-market anytime the venues are open. The difference is nonrefundable. You may use this coupon anytime you visit the campus throughout the 2012-2013 academic year. Non-taxable

Murdough, or any Sam’s Place Minimarket (with a value of up to $7.50 including tax) anytime the venues are open. The difference is nonrefundable. You may use this coupon anytime you are visiting the campus throughout the 2012-2013 academic year.

Don’t forget to use your free coupons when visiting the Texas Tech campus!

Box 42184 | Lubbock, Texas 79409-2184

diningcoupons Join your Red Raider for Valid for ONE All-You-Care-to-Eat meal at a meal! With Horn/Knapp, Hulen/Clement or Theenjoy Fresh Plate these free coupons dining at one at Bledsoe/Gordon OR valued at $7.50 for

ofTheour delicious venues! Commons at the new hall on Boston,

The Market Food Court in Stangel/Murdough

Save the Place date! Family Weekend is or any Sam’s Mini-market anytime the venues are open. The is September 14th difference through the 15th! nonrefundable. You may use this coupon

Expires 5/31/13

visit the campus throughout the to live If anytime youryou Red Raider wishes 2012-2013 academic year. Non-taxable

on campus again next year, priority room selection begins in October.


| dining on campus horn/knapp hulen/clement All-You-Care-To-Eat Options’ Theme Lines* A theme line is a special menu served Monday through Friday in the two all-youcare-to-eat venues on campus. Horn/Knapp’s Fusion Line allows you to create a variety of Italian or Asian dishes on a biweekly menu rotation. Hulen/Clement offers a variety of made-to-order subs, specialty pizzas and wok creations. Grab brunch at either location on the weekend! *Selections vary; theme line and entrées rotate on a daily or weekly menu cycle.

bledsoe/gordon The Fresh Plate Food Emporium

The Fresh Plate offers a food court atmosphere in an all-you-care-toeat location. Check out the gourmet burgers from the grill. The burgers are handmade from never frozen patties and topped with your choice of cheese and fresh vegetables. These burgers are the mouth-watering real deal!

offering selections the commons Chef’s Corner Ciao Down! Ristorante Einstein Bros® Bagels Greens & Things Grillz Just Say Cheez Khan’s Mongolian Grill Parrillas | Whole-y Guacamole UCreate & More

stangel/murdough The Market Bonici Italian Eatery Chef’s Carvery Grab-n-Go The Market Café Minh® Asian Line Pretzel Stop Salad Creations Sidewinders® Smokehouse Grill Soup and Salad Bar Spud Zone Sub Sandwiches Wing It! The Wok

student union


The Union Plaza

Sam’s Place


Center Sweets Chick-fil-A® Grab-n-Go Sbarro® Pizza, Steak Escape® Union Grill Zi featuring Sushi with Gusto®

Sam’s Place


Einstein Bros® Bagels Sam’s Express *Rawls College of Business Administration



Chef’s Platter Cold Corner

Sam’s Place

Sam’s Place at the SUB


Smart Choices

Sam’s Place West

Union Bistro

engineering Sam’s Express @ Engineering

health sciences center Sam’s Express @ HSC

law school Sam’s Express @ the Law School

leisure pool Sam’s Place Poolside

library Sam’s Express

Chick-fil-A® Express Green Works Quiznos® Sushi with Gusto® That’s a Wrap! The Fire Bowl Tio’s Fajitas Tuscan Kitchen West-End Grill

close-down and reduced serving hours: Check,,, for close-down hours.

Serving hours are subject to change. 9

| events & buffets Hospitality Services makes eating fun! We are proud our special events have won awards from the National Association of College and University Food Services (NACUFS). In addition to the Carol of Lights Buffet, each dining hall presents several major theme dinners (i.e., Southwestern, Fine Dining or Italian) served buffet style. Other special events include food bars (i.e., potato, macaroni & cheese, taco, nacho and dessert); late-night breakfasts; and fun food

(i.e., cotton candy, snow cones and popcorn), plus “Chocolate, Chocolate Night� and monthly birthday celebrations. Cooked-to-Order Steak Nights are offered at The Market at Stangel/Murdough and The Fresh Plate at Bledsoe/Gordon on an upcharge basis. Special events at The Market at Stangel/Murdough include the Spring Easter Buffet and other fun promotions.

developing relationships

| smart choices The Smart Choices wellness program is designed to support your efforts to live a healthy lifestyle, succeed academically and to enhance your Red Raider experience. A variety of nutritional brochures are available in our locations and online at to help you make smart dining choices. The Smart Choices Web site is full of tips, facts and information about healthy eating on campus. ‘Smart Choices’ are available in all locations so you can always eat healthy on campus! Look for the green Smart Choices labels at your favorite dining locations and on food products. These will give you a quick nutritional reference to help you make an informed choice. If you need gluten-free or vegetarian choices, look for the gluten-free and vegetarian labels.

smart choices in the student union building The Smart Choices outlet in the Student Union provides a healthy and fresh alternative to fast food. Here you can enjoy a wide selection of garden fresh salads, delicious wraps, fresh fruit, and gluten-free options. Locally grown produce is used when available. culinary team We are fortunate to have an award winning, creative, professionally trained and experienced culinary team that is passionate about students as well as cuisine. Each chef adds a personal touch to the menus.

smart choices is the platform for Hospitality’s wellness/healthy living program.


| redblackgreen raider refills Each year the food industry distributes millions of paper and plastic cups and single-use water bottles to their customers. These beverage containers create vast amounts of pollution during the manufacturing process and most are never recycled. Hospitality Services has implemented the Raider Refill program, which contributes to saving the environment. We are selling environmentally friendly, refillable beverage containers in our retail locations in an effort to cut down on beverage container waste. We would like to encourage you to use this refillable bottle instead of disposable beverage containers to enhance your Hospitality Services experience and protect the environment. Refill your beverage at our retail locations at a reduced price and at our all-you-careto-eat (AYCE) locations free of charge with the purchase of a meal.

cultivating community going green in more places § Crush ‘em Tech program § locally grown produce in select locations § cardboard recycling § elimination of trays (water conservation and less food waste) § refillable bottles Visit for more information on our sustainability initiatives.

Purchase a Raider Refill container and enjoy reduced price refills at our retail locations and free refills at AYCE venues.


Texas Tech University

Hospitality Services

| new The Commons Opening this fall next to the new hall on Boston, The Commons will bring cutting-edge dining to the Texas Tech community. A 20,500 square foot, two-story, stand-alone dining facility, The Commons will feature various food outlets, including Einstein Bros® Bagels, a Mongolian style grill, madeto-order salads, an Italian concept with a brick oven pizzeria, a grilled cheese line, a ‘made-from-scratch’ mac & cheese bar and much more! Chef’s Platter Looking for something new in the SUB? The Chef’s Platter features a unique variety of menu selections from tacos to wings to homemade mac & cheese! Chef’s Platter serves up a variety of street tacos including Korean BBQ and Southwest Veggie. It also features buffalo wings sauced the way you like ‘em! Choose from a wide selection of sauces including Chef of the Year, Chef Dewey’s signature sauce. 1923 Stop by 1923 in the SUB for a unique dining experience! The concept was named after the founding of Texas Tech University. Menu choices consist of upscale panini

sandwiches, flatbread pizzas and much more! The Union Bistro Check out the newly renovated Union Bistro in the Student Union Building! The new layout features an expanded coffee bar which brews your favorite specialty drinks with Day Break Coffee®. The new layout also has two lines serving up delicious sandwiches featuring Boars Head® meats and cheeses. Plus, The Union Bistro serves up savory breakfast entrées until 2pm! Einstein Bros® Bagels Located in The Commons and the Rawl’s College of Business Administration (RCoBA), Einstein’s Bros® Bagels features an assortment of bagels, breakfast selections and delicious sandwiches! Sam’s Express in the RCoBA The newest Sam’s Express to hit campus is now in the basement of the business building! This express kiosk features a wide variety of Grab-n-Go choices, hotdogs, snacks, bottled beverages and much more!


| questions How do Dining Bucks work? Each time you purchase food with your dining plan at any Hospitality location, it deducts Dining Bucks from your balance right through your student University ID card. Where is my dining plan account? Your dining plan account is on your University ID card. How do I know my Dining Bucks balance? When you purchase food from any Hospitality Services location your balance will pop-up on the register. You can also view your balance online with your eRaider info at under the Manage Your Account tab. Do I have to have a Dining Plan? On campus residents are required to have a dining plan as part of the combined room and dining contract. What if my plan isn’t right for me? You can change your plan at anytime during the semester at www.hospitality., the ID/Raider Card Office in the Student Union, or the Housing Welcome Center in the Wiggins Complex.

What if I run out of Dining Bucks? You can add to your dining plan once a semester at 15% of your current dining plan level. Do Dining Bucks rollover? You can roll unused Dining Bucks to your next on-campus living contract (Dining Bucks do not roll to an off-campus/commuter dining plan and they are non-refundable and non-transferable). Special Diet? The manager can offer assistance to any resident who may have a temporary diet concern. Residents with special dietary requirements, such as gluten-free or vegetarian, are given as much consideration as possible. However, these efforts may be limited by facilities and the amount of time that can be devoted to the request. For more information, contact Hospitality Services at 806.742.1360. Between Meals? Several options are available if snacks or meals are desired at times other than regular meal times. Most Sam’s Place Mini-markets offer continual daily service and late-nite fare. Sam’s Place accepts Dining Bucks, Raider Card, cash, checks and credit cards.

Employment? Hospitality Services employs more than 475 Red Raiders in jobs ranging from servers, kitchen assistants and cashiers to supervisors. Students employed by Hospitality Services enjoy flexible scheduling, holidays off, competitive pay rates and extensive on-the-job training. Hospitality Services also offers an opportunity with the “Work for Board” program, which in addition to compensation earns the student Dining Bucks for every hour worked. Students can apply online at, or call 806.742.1560 for more information. Comments/Concerns? In addition to serving the best meals possible, we want to know our customers and their tastes. Parents and residents are asked to get involved by making recommendations on food items to the dining hall manager in each of the residence halls and through focus groups and surveys. Please discuss suggestions or concerns first with a manager. If you need more information, please contact Hospitality Services at 806.742.1360. You may also e-mail us at

preparing leaders Serving Hours? § All-you-care-to-eat dining halls serve during traditional meal times of breakfast, lunch and dinner with brunch on the weekends. § The Market food court at Stangel/Murdough serves throughout the day, closing briefly twice during the day to replenish food items. § Some of the Sam’s Place Minimarkets are open from 7 a.m. until 2 a.m. daily. § Sam’s Place Poolside’s hours and menu are subject to change due to pool hours and maintenance schedule. § Serving hours vary in the Student Union (based on the university calendar). § Check, and for the most current information.


| who to call {806.742.1360}: Dr. Sam Bennett Assistant Vice President, Director of Hospitality Services Sean Childers Associate Director, Finance and Administration David Deason Associate Director, Top Tier Catering and Event Planning

Kirk Rodriguez Associate Director, Retail Sales Alan Cushman Manager, Business Development Dewey McMurrey, CEC Executive Chef, Operations

| notes


Box 42184 | Wiggins Complex Lubbock, Texas 79409-2184 806.742.1360

Hospitality Guide | 2012-13  

Everything a Texas Tech resident needs to know about eating on campus.

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